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Review by (hidden by request)
(review was emailed from domain flash.net)
lodged 200 days ago
 Yorba Linda,Orange,CA
 Contract price not specified.  AT&T "The product is great" "No one there seems to know how to provide help when asked. More interested in upgrading (read \" "Avoid customer service. Mentioning the word \"
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This afternoon I spent 4:12 on the phone with AT&T UVerse regarding where people in southern California would be able to view the broadcasts of the Los Angeles Lakers basketball games for this season.
I was transferred back and forth between five departments, three department managers and three levels of technical support. The end result was NO access to the Laker games.
Despite the AT&T press release which stated, “AT&T U-verse is thrilled to bring Lakers, Galaxy and Sparks games and other exciting content to U-verse TV customers in Southern California,†said Jeff Weber, President of Content and Advertising Sales, AT&T Home Solutions. “Many of our customers are passionate about Los Angeles sports, and we’re pleased to be able to deliver the content they want.â€
And despite the fact the AT&T website shows plainly that UVerse customers with service levels at S200 and above are supposed to be receiving the broadcasts on channel 777 or 1777, the collective responses from the various departments lead me to believe no one at UVerse has any idea what is going on and are not in any position to provide the broadcast coverage it declared in its statement to the media it was going to provide.
The very press release is posted on the LA Lakers website. But the information is incorrect and very misleading/confusing for Laker fans.
So for now, those Laker fans that live in southern California that do not fit into the zip code areas defined by UVerse will find they will not be getting the Lakers unless they are willing to cough up additional funds/fees to view what has always been available for free for more than 30 years.
The sad thing was the total lack of ability to manage this at AT&T. What a deplorable way to run a company! I would be totally embarrassed to work there.
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 | | the Death of free TV I went through a smiler thing during the Olympics. We wanted to see coverage of the games but we do not subscribe to TV service. we went online only to find that without a login and password issued by a TV service we had no access to any coverage. I looked around only to see that almost every other country had free coverage available. When I tried to watch their streams I got a bounce message that stated they are not available in my geographic area. | |
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Review by Manasseh33 
member for 305 days, 1 visits, last login: 303 days ago
lodged 305 days ago
- Hendersonville,Sumner,TN
 Business customer- $90 per month
- (24 month contract)
 about 7 days- AT&T
- "Promised speeds almost reached sometimes"
- "Internet connection is NEVER consistent"
- "Don't switch from DSL to Uverse"
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We changed from AT&T's DSL to Uverse at the suggestion of AT&T and since they had reduced rates and a claimed higher speed we went with it. BAD Decision! While DSL while almost rock solid reliable the Uverse has been nothing but headaches. At NO time since the install have we gotten a constant internet connection and despite several service calls and an onsite visit AT&T offers no solutions. In fact, they won't even let us switch back to DSL and even the tech said, "you don't want to do that" but really we do. A constant internet connection beats a faster unreliable connection any day of the week. Despite the contract being less than 30 days old switching to Comcast and hoping for the best. Don't be fooled, Uverse is terrible and as I have now read on many forums it seems AT&T knows the reliability problems and yet has no idea how to fix it yet they continue to sell this crap.
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Review by (hidden by request)
(review was emailed from domain live.com)
lodged 311 days ago
- Pompano Beach,Broward,FL
- Contract price not specified.
- AT&T
- "none"
- "everything about their service"
- "would not recomend anything about the company or their services"
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we have att at work hate it. speed sucks. service horrible. slow. slow slow. last friday called as we had no service they said they did tests and it was our modem. go out buy new modem. doesn't work. call att again more tests now they say oh we have and outage in your area you helped us find it. will be fixed within 24 hrs. well this continues to go on now 1 week so tonight they are supposed to have it up at 10:18 pm =2C not 10pm not 10=3B30 but 10:18pm. they have shut our business down cost us money and expenses. and since this is the 4th change in when they will be up we will see.I am grateful I have comcast at home.
Dawn D.
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Review by jlibuszowski
member for 7.5 years, 537 visits, last login: 200 days ago
updated 1.3 years ago
- Wheaton,Dupage,IL
- $200 per month
- about 7 days
- AT&T
- "connection reliable"
- "horrible customer service, employee's/contractors/agents clueless about products"
- "reliable connection- but company doesn't give a shit about YOU or your company!"
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It was a SMB business line/dsl installed when I had been working for AT&T. After about 4 days, the morons turned off my dsl line all because of a simple billing change. Shutting down internet which not only I use but my father who worked for Hitachi Data Systems also relied upon.
I think I got no less than 10 different letters, automated calls and the whole switch over was annoying, confusing and clearly lacked any ability to get things installed properly. Not only that, but the company has about 15 different systems, so features and services NEVER got installed properly. The bottom line is, I need things to WORK right the first time! or at least the second time. Not the 104044 time.
Not only that but they have an entire department, devoted to just fixing screw-ups in Hoffman Estates, IL. Seriously? The fact that they need full time people, just to fix their f*ckup's is insane.
I also have had issues with transit providers - and the response I got was 'sorry there is nothing we can do'. Ok god damn, it’s YOUR (AT&T) network issues, work on it or get it fixed.
Then they have their bright CEO Randall Stevenson- who thinks the way they can get higher customer service scores is to attempt to twist words and influence customers to rate their service “very best” “best”. Sorry but if it’s shit.. it’s shit.
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Review by (hidden by request)
(review was emailed from domain prodigy.net)
lodged 1.6 years ago
- San Francisco,San Francisco,CA
- $30 per month
- (12 month contract)
- "cheap modem"
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Here is the problem: ATT sells you a cheaply made modem (Grey in color by Motorola) on the installation day. In about a year, you lose your connection, call tech support, and they will ask you if you have this "grey looking modem...blah blah...." and this thing is out of warranty and breaks down, then they sell you another one for another 60.00 plus installation cost which involves only snapping in a few jacks! I should have switched to cable for free.
Comments:
| | Get a quote... Check around the stores in your area and see if they sell an "AT&T" compatible modem. You may be able to save a few dollars.
Also, be sure you modem is surge protected, including the phone line. It's the best you can do to keep a modem working. | |
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Review by (hidden by request)
(review was emailed from domain sbcglobal.net)
lodged 1.9 years ago
- Kansas City,Jackson,MO
- Contract price not specified.
- "Nothing"
- "Everything"
- "Horrible experience exasperbated by daily mail ads for hated AT&T U-verse bundle"
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If it were possible to give a negative rating of stars for the AT&T U-
verse bundle I would give it a -2. We had the entire thing taken out
of our house within a week. The phone telephony was tinny and filled
with static. Not to mention that the multitude of AT&T representatives
we spoke to during the 6 hour installation nightmare neglected to
mention that the switch in phone type would render our home security
alarm useless. The Internet service was awesome if you enjoy watching
streaming video in 5 second intervals. And the satellite TV...well
suffice it to say that within 2 days of installtion it broke and we
had to spend another 2 hours on the phone getting someone out with a
new one.
In summation, the one good thing about our experience with AT&T U-
verse trio was it's ability to refresh my education with verb
conjugation....Crap....Crappier....Crappiest!
Viva DirectTV!!!!!!
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Review by williamthril
member for 1.9 years, 3 visits, last login: 1.5 years ago
updated 1.9 years ago
- Donna,Hidalgo,TX
- $536 per month
- (36 month contract)
- about 30 days
- AT&T
- "Up time guarantee"
- "Terrible service"
- "Avoid like the plague"
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I was really tired of Time Warner's terrible cable connection. The connection was down almost every month, and for most of the day when it happened. So, I thought a T1 line would help, and I could use their VOIP service to cut some costs. Well, I was right about one thing, the T1 hasn't been down since I have had it (about 8 months now). The VOIP was not as advertised however.
Their VOIP is not based on any standard, is proprietary, and it originates in the "Business in a Box" they put in your office. So, if you suffer a complete power outage, good bye phone. You may not forward the calls to another phone either, complete black out.
Now that hurricane season is impending, I thought I would try and switch away from the VOIP. I called the business services dep. and the said as long as I keep one service, i.e. the T1, I won't be penalized with a early terminations fee(ETF) and got it in writing. So, I ported my main number to callcentric.com (who is wonderful btw) and began my long journey of disconnecting the AT&T VOIP.
After about two weeks of searching for my "account representative" I was directed to a lady who said I may not discontinue any service or I would suffer a ETF. I kindly forwarded her the letter from the business services dep. at AT&T, to which she refuted. I am now threatening legal action to get the VOIP service disconnected, to which my account rep has changed her tune and should be disconnected within the month.
I will update this review as my situation progresses.
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Review by eva
(review was emailed from domain languageatlanta.com)
lodged 3.2 years ago
- Atlanta,Fulton,GA
- $89 per month
- (36 month contract)
- "we have internet"
- "it's expensive, locked in contract, poor speed"
- "go to one of the new providers like clear, anything without contract and with lower price"
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just want to ass my 2 cents about ATT
and want to spread the word how badly they suck
Our small business has the 3.0 MB fastaccess DSL service
average speedtests on speakeasy.net and ATT's speedtest return 2-3 MB
Whenever I call when it's more of 2 MB speed rather than 3
They ask me to reboot the router and computer saying that they are also
"checking" the ports
and then we're back to 3 MB
I do not believe the speedtests, because pages load slowly
even the speedtest itself takes time to load and hands in the middle
sometimes
and then returns 3 MB download speed...
Worse yet is the file download speed,
they can maybe "cheat" with the webpage downloads, but a file downloads at
23-26 KB per second
Apparently ATT doesn's have anything in their contract that guarantees a
MINIMUM speed
So our "up to 3 MB" service can be 23 KB because they do not guarantee
anything
I called to verify that this is the case, I was told that this has to be an
issue with my computers,
because the speedtest is what they go by.
We will be cancelling our ATT contract as soon as we can
Thank you
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Review by DLKirchmer
member for 8.9 years, 35 visits, last login: 3.7 years ago
lodged 4.3 years ago
- Charlotte,Mecklenburg,NC
- Business customer
- Contract price not specified.
- "Almost always wide open"
- "Sometimes gets clogged/bogged down"
- "PHAT pipes are AWESOME!!"
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Access from my desk at work is actually better than from home now. What a deal!
I have no idea what we are paying for but I know it must be a BIG pipe.
Just started with this company and wondered how PHAT the pipe was.
Nice surprise.
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Review by wprensky
member for 9.4 years, 170 visits, last login: 137 days ago
updated 4.6 years ago
- Brooklyn,Kings,NY
- $675 per month
- (12 month contract)
- about 21 days
- Verizon
- "reliable fast service from AT&T - good Customer Service"
- "depends upon verizon for wiring - verizon response to problems slow"
- "if you have to use Verizon wire - AT&T provides muscle to get them to respond"
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For basic T1 service AT&T is a terrific provider but they don't own their own cabling. this is a major problem. they depend upon local telco for line provisioning. Verizon is our local and they are overwhelmed with other issues and with infrastructure problems. AT&T had been talking about broadcast cellular hi-speed T1 emulations - they need to do that or something to get them away from local telco who is not necessarily focused on AT&T's business customers first. But AT&T MIS has terrific customer service - so we as a business are sort of stuck in the middle.
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