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Review by jlibuszowski 
member for 6.3 years, 517 visits, last login: 2 days ago
updated 27 days ago
 Wheaton,Dupage,IL
 $200 per month about 7 days AT&T "connection reliable" "horrible customer service, employee's/contractors/agents clueless about products" "reliable connection- but company doesn't give a shit about YOU or your company!"
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It was a SMB business line/dsl installed when I had been working for AT&T. After about 4 days, the morons turned off my dsl line all because of a simple billing change. Shutting down internet which not only I use but my father who worked for Hitachi Data Systems also relied upon.
I think I got no less than 10 different letters, automated calls and the whole switch over was annoying, confusing and clearly lacked any ability to get things installed properly. Not only that, but the company has about 15 different systems, so features and services NEVER got installed properly. The bottom line is, I need things to WORK right the first time! or at least the second time. Not the 104044 time.
Not only that but they have an entire department, devoted to just fixing screw-ups in Hoffman Estates, IL. Seriously? The fact that they need full time people, just to fix their f*ckup's is insane.
I also have had issues with transit providers - and the response I got was 'sorry there is nothing we can do'. Ok god damn, it’s YOUR (AT&T) network issues, work on it or get it fixed.
Then they have their bright CEO Randall Stevenson- who thinks the way they can get higher customer service scores is to attempt to twist words and influence customers to rate their service “very best” “best”. Sorry but if it’s shit.. it’s shit.
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Review by (hidden by request)
(review was emailed from domain prodigy.net)
lodged 138 days ago
- San Francisco,San Francisco,CA
- $30 per month
- (12 month contract)
- "cheap modem"
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Here is the problem: ATT sells you a cheaply made modem (Grey in color by Motorola) on the installation day. In about a year, you lose your connection, call tech support, and they will ask you if you have this "grey looking modem...blah blah...." and this thing is out of warranty and breaks down, then they sell you another one for another 60.00 plus installation cost which involves only snapping in a few jacks! I should have switched to cable for free.
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 | | Get a quote... Check around the stores in your area and see if they sell an "AT&T" compatible modem. You may be able to save a few dollars.
Also, be sure you modem is surge protected, including the phone line. It's the best you can do to keep a modem working. | |
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Review by (hidden by request)
(review was emailed from domain sbcglobal.net)
lodged 231 days ago
- Kansas City,Jackson,MO
- Contract price not specified.
- "Nothing"
- "Everything"
- "Horrible experience exasperbated by daily mail ads for hated AT&T U-verse bundle"
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If it were possible to give a negative rating of stars for the AT&T U-
verse bundle I would give it a -2. We had the entire thing taken out
of our house within a week. The phone telephony was tinny and filled
with static. Not to mention that the multitude of AT&T representatives
we spoke to during the 6 hour installation nightmare neglected to
mention that the switch in phone type would render our home security
alarm useless. The Internet service was awesome if you enjoy watching
streaming video in 5 second intervals. And the satellite TV...well
suffice it to say that within 2 days of installtion it broke and we
had to spend another 2 hours on the phone getting someone out with a
new one.
In summation, the one good thing about our experience with AT&T U-
verse trio was it's ability to refresh my education with verb
conjugation....Crap....Crappier....Crappiest!
Viva DirectTV!!!!!!
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Review by williamthril
member for 251 days, 3 visits, last login: 110 days ago
updated 243 days ago
- Donna,Hidalgo,TX
- $536 per month
- (36 month contract)
- about 30 days
- AT&T
- "Up time guarantee"
- "Terrible service"
- "Avoid like the plague"
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I was really tired of Time Warner's terrible cable connection. The connection was down almost every month, and for most of the day when it happened. So, I thought a T1 line would help, and I could use their VOIP service to cut some costs. Well, I was right about one thing, the T1 hasn't been down since I have had it (about 8 months now). The VOIP was not as advertised however.
Their VOIP is not based on any standard, is proprietary, and it originates in the "Business in a Box" they put in your office. So, if you suffer a complete power outage, good bye phone. You may not forward the calls to another phone either, complete black out.
Now that hurricane season is impending, I thought I would try and switch away from the VOIP. I called the business services dep. and the said as long as I keep one service, i.e. the T1, I won't be penalized with a early terminations fee(ETF) and got it in writing. So, I ported my main number to callcentric.com (who is wonderful btw) and began my long journey of disconnecting the AT&T VOIP.
After about two weeks of searching for my "account representative" I was directed to a lady who said I may not discontinue any service or I would suffer a ETF. I kindly forwarded her the letter from the business services dep. at AT&T, to which she refuted. I am now threatening legal action to get the VOIP service disconnected, to which my account rep has changed her tune and should be disconnected within the month.
I will update this review as my situation progresses.
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Review by eva
(review was emailed from domain languageatlanta.com)
lodged 1.9 years ago
- Atlanta,Fulton,GA
- $89 per month
- (36 month contract)
- "we have internet"
- "it's expensive, locked in contract, poor speed"
- "go to one of the new providers like clear, anything without contract and with lower price"
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just want to ass my 2 cents about ATT
and want to spread the word how badly they suck
Our small business has the 3.0 MB fastaccess DSL service
average speedtests on speakeasy.net and ATT's speedtest return 2-3 MB
Whenever I call when it's more of 2 MB speed rather than 3
They ask me to reboot the router and computer saying that they are also
"checking" the ports
and then we're back to 3 MB
I do not believe the speedtests, because pages load slowly
even the speedtest itself takes time to load and hands in the middle
sometimes
and then returns 3 MB download speed...
Worse yet is the file download speed,
they can maybe "cheat" with the webpage downloads, but a file downloads at
23-26 KB per second
Apparently ATT doesn's have anything in their contract that guarantees a
MINIMUM speed
So our "up to 3 MB" service can be 23 KB because they do not guarantee
anything
I called to verify that this is the case, I was told that this has to be an
issue with my computers,
because the speedtest is what they go by.
We will be cancelling our ATT contract as soon as we can
Thank you
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Review by DLKirchmer
member for 7.7 years, 35 visits, last login: 2.5 years ago
lodged 3 years ago
- Charlotte,Mecklenburg,NC
 Business customer- Contract price not specified.
- "Almost always wide open"
- "Sometimes gets clogged/bogged down"
- "PHAT pipes are AWESOME!!"
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Access from my desk at work is actually better than from home now. What a deal!
I have no idea what we are paying for but I know it must be a BIG pipe.
Just started with this company and wondered how PHAT the pipe was.
Nice surprise.
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Review by wprensky
member for 8.1 years, 166 visits, last login: 185 days ago
updated 3.3 years ago
- Brooklyn,Kings,NY
- $675 per month
- (12 month contract)
- about 21 days
- Verizon
- "reliable fast service from AT&T - good Customer Service"
- "depends upon verizon for wiring - verizon response to problems slow"
- "if you have to use Verizon wire - AT&T provides muscle to get them to respond"
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For basic T1 service AT&T is a terrific provider but they don't own their own cabling. this is a major problem. they depend upon local telco for line provisioning. Verizon is our local and they are overwhelmed with other issues and with infrastructure problems. AT&T had been talking about broadcast cellular hi-speed T1 emulations - they need to do that or something to get them away from local telco who is not necessarily focused on AT&T's business customers first. But AT&T MIS has terrific customer service - so we as a business are sort of stuck in the middle.
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Review by bigdawgmo
member for 5.6 years, 66 visits, last login: 1.5 years ago
lodged 3.4 years ago
- Louisa,Louisa,VA
- Contract price not specified.
- "i can get a T1 in a rural setting"
- "$700/mo, goes down 1-2 days with a lightning storm"
- "my only option"
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i had directpc, latency was to high. Modem provided only 20kbits/sec because of distance from CO. No DSL because of distance from CO. Cable does not come to my area. AT&T at 700/month for T1 was only option.
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Review by t1_user
member for 4.3 years, 1 visits, last login: 4.2 years ago
updated 4.2 years ago
- Loomis,Placer,CA
- $329 per month
- (36 month contract)
- about 45 days
- AT&T
- "Constant top speed across the US"
- "Horrible sloppy tech support. Frequent prolonged outages."
- "Switched to Verizon WWAN, with Sprint WWAN as backup."
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I've been using AT&T for three weeks now, and had two horrible experiences with their tech support, which is based in Manila, Philippines. My link was down twice, and it took them over 10 hours each time to bring it back up, simply because they process support tickets 4-6 hours after opening them. The field technician fixed the problem in 30 minutes in both cases. I cannot describe in words the level of inefficiency they demonstrated, and the total lack of customer care during and after the outage. I felt I was back to AT&T Cable Internet tech support or worse. They finally used the well-tested wires that Covad had provisioned for my prior T1, and all has been fine since then (just a week). I sent an email to customer service reporting my experience and a request for the phone number of a US-based tech support center. All I got in reply was a short note in which they said that they will credit my account, without mentioning by how much. Further emails and phone calls asking for an answer to my request went into a black hole.
I have to praise them on one point: their speed is top-notch and constant across the entire US. I'm now trying to get out of the contract and select another T1 provider with a US-based tech support. I can take sporadic slower speed, but I cannot afford downtime because I use it for business. Even if AT&T refunded me one month service (which I doubt, as they have many exclusions in the SLA, like night hours!), I would not recuperate the $1400 I lost. I would rather pay more monthly, but get real service.
I used my own router and set it up myself. AT&T is not responsible beyond the terminal box. That saved some money.
11/07/2007 UPDATE
The line has been down two more times in about three weeks. That's a total of four outages in 1.5 months, with an average repair time of almost 9 hours! Their technicians would not service the line after regular business hours, in spite of the 24/7 promised in the contract! What a scam! They told me they have no clue about why their lines keep on going down.
I got the OK to terminate the contract without (further!) penalties.
I'm now using Verizon WWAN, with 1430/400 pretty constant, thanks to the Kyocera KR1, which doubled the download speed through proper modem programming. I'll add an external antenna and an amplifier, and I should see even higher speeds. I'll be using Sprint's WWAN as a back up. All together, at a fraction of the AT&T's T1 price, and with 100% up time guaranteed by the redundancy, not by an unscrupulous company. Both Verizon and Sprint have a US-based customer service with no wait time. I only called them to activate the modems. No problem with their service so far..
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Review by wulman8
member for 4.6 years, 0 visits, last login: 4.6 years ago
lodged 4.6 years ago
- Pahrump,Nye,NV
- $45 per month
- (month by month)
- AT&T
- "at least is stays on"
- "it sucks"
- "do not buy"
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ATT Rolled out WIMAX in Pahrump Nevada late last year. Telling us users
that it would be as fast as DSL. But as the service was rolled out and
more users were added ATTs service has degraded to no more then 2x
dialup. When calls to the support likes result in no answers users are
stuck with an expensive non functioning "high speed" network which is no
better than allways on dialup. Download speeds on an average are 18KB
sometimes spiking to a whopping 32KB. ATT seems to be unwilling to
provide a decent level of service to even its business customers who pay
50% more then home users. As a ATT WIMAX business customer i do NOT
recommend this service to ANYBODY.
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