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Review by neineken 
UPDATED: 1.6 years ago
member for 1.8 years, 4 visits, last login: 1.4 years ago
 Seattle,King,WA
 $110 per month
 "None"
 "Horrid TV signal quality, Horrid internet connection, Horrid service, Horrid techs"
 "Horrid"
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I have had bad experiences with this company for two years, but they have recently rectified my situation. While service problems can be fixed in time, I think they need to focus on their support staff behaviour.
Followup comments:  eddiedoyle
join:2002-01-19
Seattle, WA
| Broadstripe You're right. The name Broadstripe is the new little dog-and-pony show for its marketing efforts. Broadstripe is a consortium of small independent cable providers around the country who were being threatened by the big boys. Doesn't surprise me they are just using the name in marketing.
Summit, then Millenium, then Broadstripe has been notorious for years for poor, unresponsive service and they've been able to get away with it mostly because they have a service monopoly in a few spotty areas in Seattle (it's an east side company). The only improvements they've made have been due to satellite competition. The channel lineup sucked for a long time. They didn't carry a lot of the standard basic TV channels like MTV (when MTV was MTV) or Turner Classic Movies (they do now). They brag of 40 or so channels, but they repeat some of them. Channels 4, 5, and 7 are repeated on 44, 45, and 47. There used to be more Asian channels than there are now, but there must be at least 10 shopping channels. More standard basic channels were added after complaints were made to the Seattle Cable Commission - which by the way has an online complaint system. I urge you to encourage the commission to open up all of Seattle to competition from rival cable companies. Broadstripe, for instance, services only about four city blocks in Belltown. It's surrounded by Comcast's area. Same story with the Central District. I remember one of the restaurants in the area petitioned the city for the right to run a Comcast cable into its restaurant so that it could have digital music. Broadstripe didn't offer that for years after it was available.
And you're also right about the billing. Summit turned me over to collections years ago for two months service that I refused to pay for after I had requested service disconnection. I felt so strongly about their service and my experience with them that I've refused to rent apartments that I otherwise liked because Broadstripe serviced that building. | |
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Millennium Digital Media
