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Review by Mango 
member for 3.1 years, 1804 visits, last login: a few hours ago
updated 2 days ago
 Burnaby,BC
 $185 per month "Reliable, low packet loss, fast, no speed throttling." "Most phone techs have limited capabilities." "Yay free Canada/US calling!"
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Shaw recently released new prices and packages in accordance with promotion of their Shaw Exo network. As a result, my internet speed has doubled, I now have free Canada/US calling, and my monthly fees DROPPED $2/month. I thought this would be an appropriate time to update my review.
My employer has had a longer relationship with Shaw's business internet than they have with me. Connection reliability has been excellent. Since 2005 when I started working there, we've had only one outage during business hours, and we were notified about that a week before it happened. The quality of the bandwidth has been excellent - speeds are always as advertised and latency and packet loss is quite acceptable.
We've had Shaw Phone since 2009. I like it for its audio quality noticeably better than Telus and free features. My favourite feature is Caller ID blocking for telemarketers. The only thing I don't like is that incoming Caller ID Name does not always work. It displays "OT OF AREA", or simply "O", for about 7% of names (yes, I measured) that do display properly on Telus, cell, and VoIP phones.
I've rated Install Co-ordination two stars because both installs we had were rocky. I ordered one phone line and then a few months later ordered three more. During the first installation, the tech wanted to leave before the line would receive calls. I said I would report him if he left me without a phone. He fixed it. The second installation involved a total of five technicians in three visits to do a job that could have easily been done by one tech in one visit.
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Review by Doonz
member for 1.2 years, 408 visits, last login: a few hours ago
updated 3 days ago
- Beaumont,AB
- $240 per month
 about 1 days- "250/15 Unmetered"
- "1000/1000 To Far Away"
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Shaw was the FIRST Incumbent to listen to its users. For that I will support them.
After 6 months of being on Unmetered internet reaching Blazing speeds of 30MB/s on my connection Im as happy as I have ever been with shaw.
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Review by LemonDrop
member for 57 days, 3 visits, last login: 46 days ago
updated 57 days ago
- Aldergrove,BC
- Contract price not specified.
- "The Service itself is good."
- "Customer service is good when it can be reached"
- "As all providers vary very little, as long as a problem does not arise, this is a plus ISP"
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I have rated by selecting the middle buttons because I have found that the ISP's all operate with the same services and philosophies.
I chose Shaw because Telus could not provide the high-speed service in my area.
I have just 'fixed' the service myself thanks to DSLReports.com
I have been getting slower that advertised speeds (less than half) and since have tweaked TCP resulting in 65% to 95% of the 100 mbps service that I am paying for. Thank you DSLReports.
I find it a weakness in Shaw that they did not on initial set up have people that would/could advise on something as simple as TCP tweaks for high speed service or the simple suggestion of making sure that your entire network is tweaked exactly the same way. It was a pretty simple fix with outstanding results.
On the up side, when able to talk to any tech/customer service rep, I find the quality of service supplied to be exemplary. Shaw occasionally activates their 'call back system' which allows one to leave their phone number and receive a call back. Why this is not left activated at all times is beyond me.
I updated to their Warp system just to give it a try a few months ago. After not getting the service as advertised, I called them (got the call back service) and when called back spoke to a young fellow that immediately further upgraded me to their 100 mbps service because he recognized that I could get it cheaper (significantly cheaper). This is the sort of thing that gives one hope that they are a fine provider.  He did not however have the knowledge or the experience to advise of the required tweaks. Neither did any of the on sight techs that were sent out.
Now, I am fully aware that one should be conversant with the machines that they play with but even though I have been using running installing computers since 88, I am not what you would call a geek. Shaw should insure that those that work for them are, in my opinion.
I give them a C+
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Review by art22gg
member for 6.9 years, 1430 visits, last login: a few hours ago
updated 59 days ago
- Courtenay,BC
- $52 per month
- about 5 days
- "Service techs available 24/7//365"
- "Service Wait Times Still Horrible!!!-2 hrs.last night;3 hrs.to-day"
- "Need more Service Reps!!!!--Why the Problem!!!"
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Overall I am satisfied with all aspects of my ISP.
Never had any malfunctioning or buggy equipment.
Currently using a Motorola SB5102 modem...changed from an old Terayon(don,t remember model no.)
Dl speeds for my needs are very good,have improved quite a bit over time.
Have been a customer for approx. 10 years now--no major hiccups
Galaxie music service system changed,now need Adobe Flash to listen too---not very bloody likely--insecure POS****---what was Shaw thinking---obviously not SECURITY!!!
Although I don,t do any "heavy" DL,s (movies,etc)and won,t be affected,I see that they will be putting on overage gig pricing...Its always about the buck.$$$$
Anyone,not aware,in 2009,there 4 top head honchos,were paid 40 million dollars,in salary and bonuses....definitely not starving!!!
There digital phone service sucks--tried to get someone who uses it 35 miles away,and kept on getting "network difficulties" recording---this for 1 1/2 days!!!! I use Telus for my phone carrier thankfully...never a problem...
After reading this link about Shaw,my impressions of it as a Company are definitely beginning to wane big time!!!!
»www.customerservicescoreboard.com/Shaw
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 | | Warp? You mean X-treme and Warp? There's no X-treme plus tier. Anyone who purchases the Warp tire is virtually being bent over by Shaw. | |
| | Reviews:
 ·Shaw
 ·TELUS
| Just sign up for Shaw Friends. If you want to cut your wait times down, sign up for Shaw friends and use their concierge chat. Wait times are in the minutes and the reps are exceptionally helpful. There are also other perks for double and triple play customers.
»www.shaw.ca/shawfriends/
--
Anon filter enabled. Register an account if you want to be taken seriously. | |
| mik724
join:2002-08-09
Surrey, BC | Wait time for Tech Support Wait time to talk to Tech Support today was 2.5 hours! | |
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Review by Lesaonar
member for 11.5 years, 1834 visits, last login: a few hours ago
updated 65 days ago
- Victoria,BC
- $96 per month
- about 9 days
- "Good speed"
- "Nothing so far"
- "Have had nothing but good experiences so far."
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We switched back to Shaw after a horrendous experience with Telus.
We ordered the triple play package and from order to install was about 9 days. There was a small hitch during the install, due to the issues with BC Hydro cement poles, but overall the install was flawless. The install tech was incredibly friendly and went above and beyond to get us setup as expediently as possible. He even called us back a week after the install to ensure that everything was working properly! It took a while to port our tel number, but again was a Telus issue. It took Telus 7 days to release our number so Shaw could port it.
There have been a few small issues with the Gateway TV system, but nothing major.
We signed up for the Shaw Friends program and have used it a couple of times. Very impressed with the level of service being offered as well as the perks that come with it. Both times we've had to use the Concierge Chat have been answered in under a minute. CSR's have been extremely professional and friendly and issues are dealt with as expediently as possible.
Have had no issues with our BB50 package. Our node is obviously not overloaded and we receive speeds in the 45-50mbps range 99% of the time.
Quite impressed with the improvements that have been made by Shaw since we last used them in Jan 2011.
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| | crapackages are as follows before and after
happy new year
Lite 13GB -> 15GB ($2/GB overages)
High Speed 75GB ->($2/GB overages)
Xtreme 125GB -> 100GB ($1/GB overages)
Warp 250GB -> 175GB ($1/GB overages)
Nitro 500GB -> 350GB ($1/GB overages) | |
| | | | Re: crapackages err high speed went from 75 to 60 bhell/rogers style | |
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vanDSLuserfrom Vancouver 2010Premium
join:2004-07-28
White Rock, BC | It wasn't a bonus Shaw advertised it as being the everyday new cap on the plan. It was not a promotional offer nor was it a "bonus." | |
| | | Ripped Off I am sure they are playing a game by reducing limits then recieving complaints. They will then go back to the old limits and stupid people will be happy. Kind of like the guy who beats his wife then buys her flowers and she is so happy he is so romantic.
I just signed up for Nitro and was told 500Gb and now I find out it is 350GB caps. So they want me to pay $150 for Nitro and another $50 for an extra data package so I will have to pay $200 for cable! I think I will move to extreme and add two $50 data packs until I can find an alternative!
PS Nitro is not worth it. Web sites don't even come close to the speed so functionally I do not notice much benefit! | |
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 Review by Nitro Fixx
member for 8.9 years, 2648 visits, last login: a few hours ago
updated 108 days ago
- Maple Ridge,BC
- $39 per month
- about 2 days
- "were rock solid"
- "Infrastructure badly needs upgrading in areas that are oversubscribed"
- "Shaw wouldn't listen, moved to Telus"
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First signed up in '97 with rogers@home, They installed the modem and network card 2 days after the order was placed!
Speed was fair, never had any real issues.
Shaw Cable then took over from Rogers Cable and they called to say they would have a installer come over and give us a new digital terminal, and a new cable modem.
Installer came on time and replaced terminal, modem and replaced the cabling to all three tv's in our house as well as the cable to the vcr.(we also subscribe to the digital cable/pay tv package)
Speed has always been great and other than the rare dns screw up I really don't have any issues with Shaw. Also If any service interuption is going to be in your area, they e-mail you in advance.
My wife and kids love having their own e-mails and with 2 computers in the house somone is usually surfin.
We also use Shaw at my workplace with about 20 terminals on the lan and it has the same rock solid performance.
~~UPDATE 01/18/04~~
Speed is now back to what it used to be prior to the icmps from the welchia/nachi outbreak in the Shaw network
I really can't comment on Shaw's technical support because I haven't had to use it in over 2 1/2 years.
Still using the Terayon modem and have never had any disconnect/connect problems that I read about all the time.
Shaw has not even contacted me yet on upgrading to the Motorola SURFboard DOCSIS 2.0 Cable Modem that i've been hearing about.
I will keep the Terayon because the speeds I get are consistantly higher than the cap that they have on the Motorola.
Recent speed tests
»/speedtests/55···73829050 »/speedtests/56···73829213
»/speedtests/54···76599641
»/speedtests/58···77030828
~~UPDATE 05/16/04~~
May 04/2003 Shaw finally upgraded my modem to the Motorola SB5100 and had to shell out another $10 to get my speeds up.(I-xtreme) I was choked that I was getting a modem that was capped at lower speeds than what I was previously getting.
After being on it for the first few days I realized even though my download speed (4807kbps)is a little lower than the Terayon, the SB5100's speed is very consistant throughout the entire day. The Terayon's speed used to drop to about 2500kbps during peak periods and could hit 5000-5800 down only first thing in the morning.
~~UPDATE 09/14/04~~
After having I-Xtreme for the last 5 months i satisfied with the change over from the old dinosaur "Terayon" modem to the Motorola surfboard modem. Speed at my house is rock steady 4807-4824kbps(603KB/s) down, 949-951kbps up
and that's any time of the day.
--UPDATE 03/08/05--
Still on a decent node - Still very consistant throughout the day. SInce the end of November download speeds have actually actually increased.
Downloaded a 20MB file from ATI the other day, at better than 630KB/s
~~UPDATE 03/15/06~~
Other than the Shaw's news servers needing a much needed overhaul, the connection at my house "rocks" I'm on a good node and get great speeds all the time and consistant low pings Xtreme is now 7000/1000 here are a couple speed tests
»/speedtests/71···11777861
»/speedtests/71···17406877
~~UPDATE 12/23/06~~
Had some issues after the 10000/1000 upgrade but everything is fine now
»/im/20496351/17894.png 9648/974
»/im/20499224/82363.png 9715/972
--update 09/16/07--
Still have a great connection. Can't remember when our internet was down last.
I can't even comment on Shaw's Customer Support - I haven't had to use them,
Still using the Xtreme package.
Here are some real life test results to a server in Mt. Prospect, Illinois not from a SpeedTest.net server less than 50 miles from my house
»/speedtests/57024326/70632 29159/984
»/speedtests/55431082/23186 29742/979
update: 10/26/2011
On a oversubscribed node for the last year, lucky to get 15Mbps down on the 25Mbps tier at 5 in the morning - usually during the day i get 4Mbps - 7Mbps
Phoned Shaw many,many times I guess being a cable internet subscriber from the beginning means nothing. So I closed my account and moved to Telus; getting rock steady speeds getting 21Mbps down 2Mbps up 24/7
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 Review by crazyea
member for 5.3 years, 311 visits, last login: a few hours ago
updated 108 days ago
- Surrey,BC
- $150 per month
- about 16 days
- "Off peak speeds. Price."
- "Peak time speeds. Phone line isnt as stable as I'd like."
- "Regardless of flaws it's still better than Telus at the moment."
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Overall I am happy with the service. Why because there isn't another competitive option in terms of internet speed at the moment. And the price is quite decent.
- Yes I wish the tv packages were better. There are two many of my go to channels spread across useless theme packages.
- The phone line is good when it works. In all of my years on Telus it never went down even one time. Shaw phone has been down at least 3 times for a full day in the 3-4 months I have been a customer.
- The off peak speeds are great. The peak time speeds drop below 60% of package speeds and even on occasion much worse. I have had 29mbps on a Sunday night on the 100mbps service.
- Customer support isn't useful at all. They call to troubleshoot a peak time problem in the daytime and then say they cant do anything about it.
- Hold times to speak to a human over there are off the charts.
- If you don't need the overall speeds shaw offers, Telus was a much more consistent service.
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Review by silverpig
member for 146 days, 50 visits, last login: 11 days ago
lodged 126 days ago
- Vancouver,BC
- $54 per month
- "Fast and reliable"
- "nothing really"
- "It's the way to go if you have the option"
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I got shaw extreme-i way back in 2004 and kept it right up until June 2010 when I moved. In all that time I think my internet was out only once, and only for about 2 hours. Speeds were always great, and the upgrades along the line were appreciated.
I paid a little over $50/mo for the service, taxes included. I bought the modem (Motorola SB series) and had a cable tv package discount, although I didn't pay for the cable tv as it was included in my rent.
Sadly I had to drop Shaw when I moved to Toronto right when the new plans were coming out. I'd have been on BB50 right off the bat, and would be running the unlimited 250 plan if they were available in Toronto.
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Review by zod5000
member for 8.3 years, 3432 visits, last login: a few hours ago
updated 132 days ago
- Edmonton,AB
- $41 per month
- about 15 days
- "Fast Connection. Smooth Installation Process"
- "Occassional, but not frequent node congestion"
- "Not too shabby."
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I was an early adopter of broadband at the end of the 90s. At that time Shaw was the only player in town. Unfortunately after several years of adding new customers, they overcrowded the service, and began enforcing softcaps. Thus I left for Telus and never looked back.
I'm a fairly heavy user and Telus was the only player in town. That was until a few months ago. Shaw has now introduced new packages, with high speeds, and large caps. They now offer solutions for heavy users.
Telus couldn't offer me a connection faster then 15mbps down/1mbps up. Shaw offered me a sweet intro deal of $41/month for 50mbps/5mbps and a phone line (for the first 6 months). I figured why not.. I wanted something faster.
I called once in July and they didn't have the modems. I called again in August and they were 2 weeks away from having the modems. I scheduled an appointment for when the new modems were in. Installer came at the end of August and wired everything in. It worked, full speed, right away! After all the problems I've had with telus with hookups and speed upgrades, it was a breath of fresh air to have the tech walk out, with the product working as it should.
My connection can generally run at full speed. Occassionaly I find my connection slowing down. (usually in the morning or late evening). It doesn't really drop slower then 20mbps. It also doesn't seem to last for too long. The problem is that it now happens enough, that its noticible. The other 95% of the time, it works fine.
The other complaint I have are the hold times! I wanted to change some of my services, and the hold time at Shaw is completely insane! Over 2 hours to speak to someone! I hope it gets better.
Overall: I'm concerned that node congestion might get worse, as more people adopt these faster packages. If it continues to get worse, I might flip back to telus (if they offer the 25mbps package) when my deal ends after 6 months. The hold times are crazy too. My plan is to upgrade from 50mbps to 100mpbs when my intro deal is over. I hope I don't have to wait for hours to do so.
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 Review by FuriousG
member for 9.4 years, 1234 visits, last login: a few hours ago
updated 138 days ago
- Kenora,ON
- $70 per month
- "fast when online(up to rated speeds)"
- "drops out often, once twice per evening, terrible latency for online gaming"
- "average ISP I suppose, gets the job done"
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10down 1up advertised. On a good night can achieve rated speeds or close to. On an average night I'll see 4-4.5Mb down and 200kb up and terrible latency, ping times to any server whether close by or on either coast average 300+ms, not great for shooters...
Random drop outs in evenings, and extremely slow to non-existent customer support. The one time (once!!!!) I did actually get a human to answer a telephone in my own city, I was told that they did not handle any tech or business details and I was promptly transferred to a call center in Calgary Alberta....I live in Kenora Ontario.
If I had other options for the same speeds and price I would take them, but unfortunately they don't exist.
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Do I detect some gossip? 
Not their responsibility.
Working on it!
