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Review by rampler 
member for 58 days, 0 visits, last login: 1 days ago
lodged 1 days ago
 Calgary,AB
 $155 per month- (3 month contract)
 about 4 days "Excellent internet speed. Great install" "New PVR is a bit buggy. Bad channel bundling options." "Upgrading equip and services was the right move"
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Highrise condo, near one of the Shaw central stations downtown. Satellite not feasible.
Prior bundle was extreme internet and classic + HD bundle + some random extras for about $150 a month. Had called in a few times as prices had ticked up a few times and I was looking to reduce the spend OR improve the service/value. Had always declined home phone service since prefer a pure VOIP service with multiple inbound area codes.
Got a call for a promo: full HD bundle, BB50 internet, home phone. Includes free PVR, new modem ($1/month rental). Movie channels and timeshift. Roughly the same price for 3 months. Regular package would be about $210.
Install was scheduled for a few days later. Tech took his time and was respectful of my own setup. Bridged the new modem during the install at my request. I didn't port the home phone to Shaw, as I am happy with my Voip.ms service, so was setup with a new number which is yet to be used.
New PVR is nicer to use, but a bit sluggish and buggy at times. Doesn't stay paused long enough for example, schedule conflicts can be tricky to resolve.
BB50 is amazing. Multiple speed tests consistently show 43-47 Mbps. With Extreme had a few connectivity issues which could have been the aged modem and that now seem to be gone. Technical calls over the years have been OK, but painful to wait and explain the issue.
Have yet to really max it out with downloads, streaming, voip applications which was the goal since the Extreme 15 wasn't sufficient for our growing usage.
At the end of the promo will ditch the phone and reduce channels and be right around the same price point as before but with BB50.
Overall good service and newer equipment helped it out. Choosing between big incumbents is always tough. The internet speed is key. Telus wont provide more than 15Mbps in my building/postcode. This speed should hold us for a while as we move more and more to internet based streaming/downloads for our content we will reduce our television package correspondingly as the bundling of channels is pretty useless across all the carriers.
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 Review by crazyea
member for 6.5 years, 424 visits, last login: a few hours ago
updated 9 days ago
- Surrey,BC
- $150 per month
- about 16 days
- "Off peak speeds. Price."
- "Peak time speeds. Phone line isnt as stable as I'd like."
- "Regardless of flaws it's still better than Telus at the moment."
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Overall I am happy with the service. Why because there isn't another competitive option in terms of internet speed at the moment. And the price is quite decent.
- Yes I wish the tv packages were better. There are two many of my go to channels spread across useless theme packages.
- The phone line is good when it works. In all of my years on Telus it never went down even one time. Shaw phone has been down at least 3 times for a full day in the 3-4 months I have been a customer.
- The off peak speeds are great. The peak time speeds drop below 60% of package speeds and even on occasion much worse. I have had 29mbps on a Sunday night on the 100mbps service.
- Customer support isn't useful at all. They call to troubleshoot a peak time problem in the daytime and then say they cant do anything about it.
- Hold times to speak to a human over there are off the charts.
- If you don't need the overall speeds shaw offers, Telus was a much more consistent service.
EDIT:
- The gateway I purchased still has not received the promised features almost two years later.
- The BB100 is relatively consistent.
- The phone services has been stable over the past year.
- Shaw increases prices on a much too frequent basis.
- My tv service still lacks channels at a competitive price.
- I have the stupid gateway and I'm pretty much locked in unless I was to pay it out.
- Overall the service is decent at best, and Shaws tactics, customer service, and pricing increases are awful.
- If you can deal with slower speeds elsewhere, I'd suggest people look there instead.
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 Review by squirt
member for 9 years, 5418 visits, last login: a few hours ago
updated 24 days ago
- Edmonton,AB
- Contract price not specified.
- "they keep trying until they get the problems fixed ...."
- "connection can disappear from time to time"
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We just have the 'lite' service. It's all we really need.
We've had problems with modems and had to get a new dedicated cable brought in for the computer (we also use Shaw for TV), but the tech service has been pretty impressive.
update: we've had almost continuous problems with the motorola digital cable box since it was installed 5 or 6 weeks ago. after a few attempts to fix things remotely, a third tech in-home visit seems to have fixed things. the tech guy rooted around and found an old splitter in the wall from a previous configuration years back. once the splitter was removed, the signal strength improved immensely. and hopefully, all's well now!
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 Review by Sindows 7
member for 6.6 years, 475 visits, last login: 1 days ago
updated 27 days ago
- Chilliwack,BC
- $54 per month
- "Nothing good about Shaw"
- "Total rip-off"
- "I'd rather read a book than pay for Shaw"
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Shaw is a complete rip-off.
They take away channels that have been part of basic cable for decades.
Shaw also re-broadcasts all the shows, over and over and over and over and over and over and over and over.......they play the same commercials over and over and over and over and over and over and over and over.
Also the commercials are way frigging loud, you gotta turn the crap down.
To pay more than car insurance to watch TV is a crime IMO.
They have crap programs.
I got rid of cable TV 3 years ago and am so happy I did.
Now if I go to a friends and they have the TV on, I am reminded of how bad it sucks.
Comments:
 | | censorship runs rampant if canadas constitutional justice system were to actually work.... the canadian heritage minister(enforcer of program substitution for canadian advertisers profits) along with the big 3 owners of all media in canada,, would be in prison for life for their crimes against 'freedom of communication'.
300 channels and only the 'pure U.S.' ones are watchable without wearing out the mute button on the remote. Let us all turn away when a 'much music' commercial is on one of the other specially channels, to avoid eyes rolling into the back of our heads in pure disgust of the low intelligence quotient of them.
In case people outside of canada are wondering: Canadian commercials are often repeated every 10-15 minutes and its the exact same commercial and is repeated in this fashion over and over for at least 6 months in a row before they invest in creating a new version of the commercial(maybe make a new version). Otherwise any gaps in programming with no commercial advertisers available are sometimes filled with pretend 'public service announcements' that are 1% of the population trying to force their personal views on 99% of the population(also known as prohibitionists and false numbers hawkers).
For those on Rogers cable: He pioneered inserting his commercials(canadian commercials inserted into 'pure U.S. television' channel commercials streams) without permission of the U.S. station being played on a canadian cable tv broadcaster(shaw, rogers, bell). It is a crime but his company owns/rents/manipulates politicians via various shady practices(like lobbying) in order to avoid prison time and billion dollar fines. To rich people, a 10 million dollar fine is pocket change.
If you canadians get the oppurtunity to see netflix and its u.s. version, you will scream over the lack of content on the canadian netflix version. A canadian bought the canadian rights to a program/movie and then sits on it forever without allowing it to be played to anyone. | |
| | Sindows 7
join:2006-09-13
Chilliwack, BC
kudos:2 | Re: censorship runs rampant  | |
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stridr69
join:2003-05-19
San Luis Obispo, CA | Wow! What's sad is "pure" Estados Unidos television is absolute CRAP! And I mean the only way I watch is to record something and fastforward the program through the commercials. I never watch "live" TV if I can help it. TiVo is your friend. And it's too bad about Netflix up north, they just signed a major deal with Disney.  | |
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Review by mbruni
member for 4.3 years, 29 visits, last login: 53 days ago
updated 55 days ago
- Sault Ste Marie,ON
- $80 per month
- "310SHAW is their support number fyi remember it if you go with them you will need to be calling it several times"
- "Super slow and variable speeds, wish I had reliable dialup some times"
- "Crap go with another company if you can"
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Speed fluctuates all over the place and ping times are random. Some times during the year the service will go off for days at a time or one day it will work the other 2 it wont and this will go on for around a month at a time. Expect to reliably get 1/4 of the speed you signed up for. Now with these caps and charges their applying I will be switching asap. I have extreme. If nothing else is available in your area then I feel sorry for you.
Comments:
| | Who else is their? It's either Shaw or Bell or one of their resellers. That means if you get a Shaw reseller you are going to have the same problems.
That's the big problem any city in Canada has one cable company and one TELCO. They keep jacking up the price and the service keeps getting worse. This could only be possible in either a government run enterprise or a monopoly. Try selling donuts and keep decreasing the quality and size while simultaneously jacking the price,you would be bankrupt in no time.
If the government is going to keep allowing these protected monopolies they should step in and regulate price hikes like they do for utilities.
que the fanboys. | |
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Review by DDubya
member for 3.5 years, 23 visits, last login: 84 days ago
lodged 84 days ago
- Nanaimo,BC
- $150 per month
- "could be better"
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Telus is not an option
BB50
order install went fast--he couldn't wait to get on to another call said" you look like you know what your doing" see ya later.
cisco router modem combo
my internet signal for gaming has constant lag.
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Review by jtl999
member for 175 days, 164 visits, last login: a few hours ago
updated 94 days ago
- Surrey,BC
- $155 per month
- about 10 days
- "Moderately good speeds 400GB Data Cap. Cisco DOCSIS 3.0 bridged at install time."
- "Speeds drop from 50mbps to around 15-48 during times of day."
- "meh"
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Update Feb 13 2013
Planning on switching to either Nucleus Lightspeed or TekSavvy. Whatever one can get me 50/10 first. So far it is looking towards Lightspeed.
Speedtest »www.speedtest.net/result/2507444835.png
2012Review
I have a bundle with Shaw TV (HD) Phone and Internet.
I ordered around August 10th and it took ten days for them to transfer numbers and stuff. They replaced the Motorola Surfboard modem with a Cisco. It works flawlessly (other then speeds) as long as you have it in bridge mode. The tech was very polite. Sadly it is crippled by node congestion.
I don't watch TV or use the phone that much so I cannot speak for those services.
I would rate this service a 7.5/10
I have high hopes with TELUS Optik 50.
Speedtest as of 10 minutes ago.
»www.speedtest.net/result/2328197229.png
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Review by ilianame
member for 10.9 years, 529 visits, last login: 1 days ago
updated 95 days ago
- Burnaby,BC
- $29 per month
- about 1 days
- "Provides Internet"
- "Self-serve"
- "The lesser of two evils (for now)"
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2013 Review
SUCKS
2012 Review
Good: Incredibly Stable, Awesome speed with BB100, Perfect Network Quality
Bad: Gaming latency could be a bigger priority, Possible slow downs at peak times
Bottom line: The best selection, and props on the UBB compromise. But watch that your plan matches your area's capability.
I was one of the early adopters of the BB plans, started with BB50, switched to BB100 when it became available.
I live in a fairly dense residential complex, but I believe most residents around me to be fairly light Internet users, which is definitely a plus.
My speeds have always been consistent, probably because of the residents around me, thanks 
I am using the SMC DOCSIS 3.0 model in bridge mode connected to DIR-655, and another PC on an outside IP. The SMC acts as the modem and a 1Gbps hub.
I have been very lucky to have no problems with my SMC modem since day 1, an occasional restart seems to help out with some network lag sometimes, but overall not a regular occurrence.
Overall I believe Shaw to be the best choice in my area, and their support and service are for most times very exemplary.
As far as the negatives go, my biggest objection is latency I can achieve in some multiplayer gaming - in some cases my traffic is routed from Vancouver to California to go to Seattle because of Shaw - Comcast arrangement, and I think Shaw should send all Seattle bound traffic through their Peer1 partnership. As a result I'm experiencing latency of 70-90ms vs an expected 20-30ms.
There isn't much I can do about that, and I'm fairly happy with my connection here:
Taken at 8:14pm PST (peak time)
»speedtest.net/result/1816174232.png
2008 Review
I've been with quite a few different providers: Shaw, Telus, Novus.
Been with shaw at current location for a full year, my package is Extreme-I with Speed Boost. I cannot recall when if ever did I have to reset the modem to fix any connectivity problems, simply there were none. The speed is mind blowing with Speed Boost, but will slow down for peak hours 6pm to 10pm. After 10pm I was able to reach speed of 32mbit on a speed test. Thats 4 megabyte per second, common download speeds with Firefox from a Microsoft website is 1.5 - 2.5 Megabyte per second!!! Full 4 megabytes can be forced through FlashGet/BitComet http downloader. Customer support is nice and friendly, tech support ranges from green guys to guys who are purely lazy to look for a better paying job.
I would definitely recommend Shaw as a first choice, but line quality will depend from building to building, so if your connection is not what you expected, before flaming shaw tryout a couple of other major providers (but none, except for business alternatives match the Shaw's advertised and theoretical speeds)
»www.speedtest.net/result/303459920.png
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Review by ErikRP
member for 8.5 years, 2704 visits, last login: 23 days ago
updated 108 days ago
- Winnipeg,MB
- $110 per month
- "Some of the best speeds in Canada"
- "Your Mileage May Vary Signficantly"
- "Saturated nodes can impact satisfaction significantly"
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I have been with Shaw for the last 13 years - 9 or so of those was internet as well as TV. I live in a newer section of Transcona in Winnipeg.
I consider myself to be a power user: we have several devices that use our Shaw connection including 2 cellphones, a laptop, a desktop, a few game machines, a tablet and a VoIP. With all of those devices intermittently using the internet connection it's important to have a reliable speed, and plenty of bandwidth. For that reason I have typically had the highest tier available. Currently I'm on the Broadband 100 plan (100 down/5 up).
For the most part I've been happy with the internet provided by Shaw. Nothing too fancy, and I don't bother with any of their provided software which I find is unnecessary and/or unhelpful. Lately however our connection quality has gone downhill significantly. During business/school hours the connection is good. However once school/work is done for the day my connection is terrible to the point of unusable. I'm pretty realistic, I know 100 Mbps doesn't mean 100 Mbps. I'm happy if I'm getting 80+. Try 5. My upload speeds remain as good as ever, and at times my upload speed is almost as high as my download numbers.
I've called Shaw numerous times, and I've had a tech out. Everyone confirms that the node is saturated (without always saying it in so many words). But no one will commit to a time for resolution. Apparently the problem was due to be resolved in October 2012. In mid January 2012 the estimate is hopefully within a month, or maybe two. But again, no firm commitment on when the problem will be resolved.
SUMMARY: If I was to grade Shaw I'd give them a D. An A- for those times when I have a good connection, but a definite F at all other times.
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 Review by FaxCap
member for 10.9 years, 2190 visits, last login: a few hours ago
updated 123 days ago
- Surrey,BC
- $45 per month
- "Got the 25meg Extreme...very good speeds."
- "Had to switch to an outside news supplier."
- "Very happy."
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Motorola equipment. Guy showed up on time. Tested signal strength.
Good anti-spam on their mail server. Very very few outages.
Bundled my HDTV, Extreme Internet and Shaw phone.
Shaw has bumped up the speed on the Extreme account to 25mbps.
I regularly get between 22mbps and 24mbps. Very happy.
I now have outside Newsgroup access.
Had one of distro boxes go bad up the road. It was fixed quickly with 3 trucks and 4
guys working on it.
Then a few months ago a big piece of equipment went bad (TV was totally useless
and Net access was slow with millions of dropped packets. That took them a week to
fix. I was NOT happy about that.
P2P is now not throttled.
All in all still quite happy with Shaw.
Comments:
| | Really? You are cool with having your usage limits decreased and overage fees of 1-2 dollars for already pathetic limits being implemented?
Sure anti spam on their mail box is nice but really who uses and ISP's mail address.... | |
| | | That is expensive You are paying $45 for 15mbps internet access? That is double of what you should be paying! One call to Telus will fix that. | |
| | | | Re: That is expensive Telus is no better. Shaw isn't charging fairly, but Telus is just as bad. Also the overage fees on Telus are $2/GB for their version of Extreme whereas Shaw is $1/GB. While that is still FAR too high, it is cheaper than Telus. I have also had consistently better speeds (closer or over my plan) with Shaw then I do on my DSL connection | |
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2 edits | Re: That is expensive Telus does not currently enforce overage fees, and they don't plan to as per this interview: »www.youtube.com/watch?v=m1ItlDwebRc#t=1m43s
They can't distinguish between TV and Internet traffic and treat both as the same. Their network can also handle both unlike Shaw, which is at capacity once again. They also offer 25% more bandwidth per month, which ends up being cheaper than Shaw when comparing the same amount of data.
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8:04:43 PM : Welcome! Thank you for using TELUS Chat Support, please be advised that your chat session will be recorded to ensure a quality customer experience.
8:04:43 PM : Paul: Initial Question/Comment: My question is about overage fees with Telus Internet. According to this video released last month, Telus will not be charging usage based fees for going over caps: (URL removed) What is the truth? I keep hearing that Telus does and doesn't.
8:04:53 PM : Estimated wait time is 0 hours 29 minutes 48 seconds
8:05:13 PM : Estimated wait time is 0 hours 27 minutes 22 seconds
8:07:58 PM : Estimated wait time is 0 hours 25 minutes 5 seconds
8:08:18 PM : Estimated wait time is 0 hours 22 minutes 39 seconds
8:08:33 PM : Estimated wait time is 0 hours 15 minutes 12 seconds
8:16:48 PM : Estimated wait time is 0 hours 12 minutes 13 seconds
8:25:47 PM : Estimated wait time is 0 hours 14 minutes 3 seconds
8:33:16 PM : Estimated wait time is 0 hours 9 minutes 0 seconds
8:34:42 PM : Estimated wait time is 0 hours 3 minutes 19 seconds
8:36:42 PM : Estimated wait time is 0 hours 3 minutes 11 seconds
8:39:13 PM : Mizhel has joined this session!
8:39:13 PM : Connected with Mizhel. Your reference number for this chat session is 216703.
8:39:23 PM : Mizhel: Thank you for using TELUS Support Centre chat. My name is Mizhel. I will be happy to assist you.
8:39:23 PM : Mizhel: Hello Paul.
8:39:34 PM : Mizhel: May I please start with the name on the Account, Telephone Number and Service Address.
8:42:49 PM : Paul: I don't have an account
8:43:03 PM : Paul: I am thinking of switching
8:43:12 PM : Paul: I am just curious about UBB
8:44:01 PM : Mizhel: While some of our competitors may have made changes to their bandwidth policy, TELUS has not. We still do not charge for anything over the bandwidth limit.
8:44:29 PM : Paul: But it says on your website that you charge $2 per GB for going over
8:44:40 PM : Paul: I don't understand this conflict of policies
8:45:04 PM : Paul: someone on the phone said you do charge, the TV interview and you are saying Telus does not
8:45:11 PM : Mizhel: Yes, although it says the it's $2 per GB , we still do not charge for it.
8:45:19 PM : Paul: Okay
8:45:31 PM : Paul: what happens if one does go over that limit?
8:45:47 PM : Paul: I have on occasion with Shaw, but not regularly
8:46:37 PM : Mizhel: They still won't charge you.
8:47:25 PM : Paul: will I get my service cut off or get a warning or something?
8:48:37 PM : Mizhel: They will send you a warning.
8:49:08 PM : Paul: okay
8:49:13 PM : Paul: this is all I needed to know
8:49:14 PM : Paul: thanks | |
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| FaxCap
join:2002-05-25
Surrey, BC Reviews:
 ·Shaw
| said by Roofer:You are paying $45 for 15mbps internet access? That is double of what you should be paying! One call to Telus will fix that. No I'm not paying $45/month....that's just the advertized price. I
have my HDTV, Internet and phone all bundled.
Extreme come with 100gig/month. I'm a power user but not for
media. I don't stream video. The closest I have been to the limit
was about 60gig.
Telus.....you're kidding, right?
If I had my choice of providers I would use Bell TV (was ExpressVu)
for TV. I was a customer for 15 years and had no trouble at all.
Where I live now does not allow sat dishes.
For an ISP I have been very happy with Shaw.
The only business I would give Telus is a land line phone.
FaxCap | |
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Re: Speeds
