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Review by mbruni 
member for 4.2 years, 29 visits, last login: 12 days ago
updated 14 days ago
 Sault Ste Marie,ON
 $80 per month "310SHAW is their support number fyi remember it if you go with them you will need to be calling it several times" "Super slow and variable speeds, wish I had reliable dialup some times" "Crap go with another company if you can"
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Speed fluctuates all over the place and ping times are random. Some times during the year the service will go off for days at a time or one day it will work the other 2 it wont and this will go on for around a month at a time. Expect to reliably get 1/4 of the speed you signed up for. Now with these caps and charges their applying I will be switching asap. I have extreme. If nothing else is available in your area then I feel sorry for you.
Comments:
 | | Who else is their? It's either Shaw or Bell or one of their resellers. That means if you get a Shaw reseller you are going to have the same problems.
That's the big problem any city in Canada has one cable company and one TELCO. They keep jacking up the price and the service keeps getting worse. This could only be possible in either a government run enterprise or a monopoly. Try selling donuts and keep decreasing the quality and size while simultaneously jacking the price,you would be bankrupt in no time.
If the government is going to keep allowing these protected monopolies they should step in and regulate price hikes like they do for utilities.
que the fanboys. | |
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Review by DDubya
member for 3.4 years, 23 visits, last login: 43 days ago
lodged 43 days ago
- Nanaimo,BC
- $150 per month
- "could be better"
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Telus is not an option
BB50
order install went fast--he couldn't wait to get on to another call said" you look like you know what your doing" see ya later.
cisco router modem combo
my internet signal for gaming has constant lag.
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Review by jtl999
member for 135 days, 133 visits, last login: a few hours ago
updated 53 days ago
- Surrey,BC
- $155 per month
 about 10 days- "Moderately good speeds 400GB Data Cap. Cisco DOCSIS 3.0 bridged at install time."
- "Speeds drop from 50mbps to around 15-48 during times of day."
- "meh"
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Update Feb 13 2013
Planning on switching to either Nucleus Lightspeed or TekSavvy. Whatever one can get me 50/10 first. So far it is looking towards Lightspeed.
Speedtest »www.speedtest.net/result/2507444835.png
2012Review
I have a bundle with Shaw TV (HD) Phone and Internet.
I ordered around August 10th and it took ten days for them to transfer numbers and stuff. They replaced the Motorola Surfboard modem with a Cisco. It works flawlessly (other then speeds) as long as you have it in bridge mode. The tech was very polite. Sadly it is crippled by node congestion.
I don't watch TV or use the phone that much so I cannot speak for those services.
I would rate this service a 7.5/10
I have high hopes with TELUS Optik 50.
Speedtest as of 10 minutes ago.
»www.speedtest.net/result/2328197229.png
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Review by ilianame
member for 10.8 years, 509 visits, last login: 3 days ago
updated 54 days ago
- Burnaby,BC
- $29 per month
- about 1 days
- "Provides Internet"
- "Self-serve"
- "The lesser of two evils (for now)"
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2013 Review
SUCKS
2012 Review
Good: Incredibly Stable, Awesome speed with BB100, Perfect Network Quality
Bad: Gaming latency could be a bigger priority, Possible slow downs at peak times
Bottom line: The best selection, and props on the UBB compromise. But watch that your plan matches your area's capability.
I was one of the early adopters of the BB plans, started with BB50, switched to BB100 when it became available.
I live in a fairly dense residential complex, but I believe most residents around me to be fairly light Internet users, which is definitely a plus.
My speeds have always been consistent, probably because of the residents around me, thanks 
I am using the SMC DOCSIS 3.0 model in bridge mode connected to DIR-655, and another PC on an outside IP. The SMC acts as the modem and a 1Gbps hub.
I have been very lucky to have no problems with my SMC modem since day 1, an occasional restart seems to help out with some network lag sometimes, but overall not a regular occurrence.
Overall I believe Shaw to be the best choice in my area, and their support and service are for most times very exemplary.
As far as the negatives go, my biggest objection is latency I can achieve in some multiplayer gaming - in some cases my traffic is routed from Vancouver to California to go to Seattle because of Shaw - Comcast arrangement, and I think Shaw should send all Seattle bound traffic through their Peer1 partnership. As a result I'm experiencing latency of 70-90ms vs an expected 20-30ms.
There isn't much I can do about that, and I'm fairly happy with my connection here:
Taken at 8:14pm PST (peak time)
»speedtest.net/result/1816174232.png
2008 Review
I've been with quite a few different providers: Shaw, Telus, Novus.
Been with shaw at current location for a full year, my package is Extreme-I with Speed Boost. I cannot recall when if ever did I have to reset the modem to fix any connectivity problems, simply there were none. The speed is mind blowing with Speed Boost, but will slow down for peak hours 6pm to 10pm. After 10pm I was able to reach speed of 32mbit on a speed test. Thats 4 megabyte per second, common download speeds with Firefox from a Microsoft website is 1.5 - 2.5 Megabyte per second!!! Full 4 megabytes can be forced through FlashGet/BitComet http downloader. Customer support is nice and friendly, tech support ranges from green guys to guys who are purely lazy to look for a better paying job.
I would definitely recommend Shaw as a first choice, but line quality will depend from building to building, so if your connection is not what you expected, before flaming shaw tryout a couple of other major providers (but none, except for business alternatives match the Shaw's advertised and theoretical speeds)
»www.speedtest.net/result/303459920.png
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Review by ErikRP
member for 8.4 years, 2698 visits, last login: a few hours ago
updated 67 days ago
- Winnipeg,MB
- $110 per month
- "Some of the best speeds in Canada"
- "Your Mileage May Vary Signficantly"
- "Saturated nodes can impact satisfaction significantly"
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I have been with Shaw for the last 13 years - 9 or so of those was internet as well as TV. I live in a newer section of Transcona in Winnipeg.
I consider myself to be a power user: we have several devices that use our Shaw connection including 2 cellphones, a laptop, a desktop, a few game machines, a tablet and a VoIP. With all of those devices intermittently using the internet connection it's important to have a reliable speed, and plenty of bandwidth. For that reason I have typically had the highest tier available. Currently I'm on the Broadband 100 plan (100 down/5 up).
For the most part I've been happy with the internet provided by Shaw. Nothing too fancy, and I don't bother with any of their provided software which I find is unnecessary and/or unhelpful. Lately however our connection quality has gone downhill significantly. During business/school hours the connection is good. However once school/work is done for the day my connection is terrible to the point of unusable. I'm pretty realistic, I know 100 Mbps doesn't mean 100 Mbps. I'm happy if I'm getting 80+. Try 5. My upload speeds remain as good as ever, and at times my upload speed is almost as high as my download numbers.
I've called Shaw numerous times, and I've had a tech out. Everyone confirms that the node is saturated (without always saying it in so many words). But no one will commit to a time for resolution. Apparently the problem was due to be resolved in October 2012. In mid January 2012 the estimate is hopefully within a month, or maybe two. But again, no firm commitment on when the problem will be resolved.
SUMMARY: If I was to grade Shaw I'd give them a D. An A- for those times when I have a good connection, but a definite F at all other times.
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 Review by FaxCap
member for 10.8 years, 2137 visits, last login: a few hours ago
updated 82 days ago
- Surrey,BC
- $45 per month
- "Got the 25meg Extreme...very good speeds."
- "Had to switch to an outside news supplier."
- "Very happy."
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Motorola equipment. Guy showed up on time. Tested signal strength.
Good anti-spam on their mail server. Very very few outages.
Bundled my HDTV, Extreme Internet and Shaw phone.
Shaw has bumped up the speed on the Extreme account to 25mbps.
I regularly get between 22mbps and 24mbps. Very happy.
I now have outside Newsgroup access.
Had one of distro boxes go bad up the road. It was fixed quickly with 3 trucks and 4
guys working on it.
Then a few months ago a big piece of equipment went bad (TV was totally useless
and Net access was slow with millions of dropped packets. That took them a week to
fix. I was NOT happy about that.
P2P is now not throttled.
All in all still quite happy with Shaw.
Comments:
| | Really? You are cool with having your usage limits decreased and overage fees of 1-2 dollars for already pathetic limits being implemented?
Sure anti spam on their mail box is nice but really who uses and ISP's mail address.... | |
| | | That is expensive You are paying $45 for 15mbps internet access? That is double of what you should be paying! One call to Telus will fix that. | |
| | | | Re: That is expensive Telus is no better. Shaw isn't charging fairly, but Telus is just as bad. Also the overage fees on Telus are $2/GB for their version of Extreme whereas Shaw is $1/GB. While that is still FAR too high, it is cheaper than Telus. I have also had consistently better speeds (closer or over my plan) with Shaw then I do on my DSL connection | |
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2 edits | Re: That is expensive Telus does not currently enforce overage fees, and they don't plan to as per this interview: »www.youtube.com/watch?v=m1ItlDwebRc#t=1m43s
They can't distinguish between TV and Internet traffic and treat both as the same. Their network can also handle both unlike Shaw, which is at capacity once again. They also offer 25% more bandwidth per month, which ends up being cheaper than Shaw when comparing the same amount of data.
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8:04:43 PM : Welcome! Thank you for using TELUS Chat Support, please be advised that your chat session will be recorded to ensure a quality customer experience.
8:04:43 PM : Paul: Initial Question/Comment: My question is about overage fees with Telus Internet. According to this video released last month, Telus will not be charging usage based fees for going over caps: (URL removed) What is the truth? I keep hearing that Telus does and doesn't.
8:04:53 PM : Estimated wait time is 0 hours 29 minutes 48 seconds
8:05:13 PM : Estimated wait time is 0 hours 27 minutes 22 seconds
8:07:58 PM : Estimated wait time is 0 hours 25 minutes 5 seconds
8:08:18 PM : Estimated wait time is 0 hours 22 minutes 39 seconds
8:08:33 PM : Estimated wait time is 0 hours 15 minutes 12 seconds
8:16:48 PM : Estimated wait time is 0 hours 12 minutes 13 seconds
8:25:47 PM : Estimated wait time is 0 hours 14 minutes 3 seconds
8:33:16 PM : Estimated wait time is 0 hours 9 minutes 0 seconds
8:34:42 PM : Estimated wait time is 0 hours 3 minutes 19 seconds
8:36:42 PM : Estimated wait time is 0 hours 3 minutes 11 seconds
8:39:13 PM : Mizhel has joined this session!
8:39:13 PM : Connected with Mizhel. Your reference number for this chat session is 216703.
8:39:23 PM : Mizhel: Thank you for using TELUS Support Centre chat. My name is Mizhel. I will be happy to assist you.
8:39:23 PM : Mizhel: Hello Paul.
8:39:34 PM : Mizhel: May I please start with the name on the Account, Telephone Number and Service Address.
8:42:49 PM : Paul: I don't have an account
8:43:03 PM : Paul: I am thinking of switching
8:43:12 PM : Paul: I am just curious about UBB
8:44:01 PM : Mizhel: While some of our competitors may have made changes to their bandwidth policy, TELUS has not. We still do not charge for anything over the bandwidth limit.
8:44:29 PM : Paul: But it says on your website that you charge $2 per GB for going over
8:44:40 PM : Paul: I don't understand this conflict of policies
8:45:04 PM : Paul: someone on the phone said you do charge, the TV interview and you are saying Telus does not
8:45:11 PM : Mizhel: Yes, although it says the it's $2 per GB , we still do not charge for it.
8:45:19 PM : Paul: Okay
8:45:31 PM : Paul: what happens if one does go over that limit?
8:45:47 PM : Paul: I have on occasion with Shaw, but not regularly
8:46:37 PM : Mizhel: They still won't charge you.
8:47:25 PM : Paul: will I get my service cut off or get a warning or something?
8:48:37 PM : Mizhel: They will send you a warning.
8:49:08 PM : Paul: okay
8:49:13 PM : Paul: this is all I needed to know
8:49:14 PM : Paul: thanks | |
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| FaxCap
join:2002-05-25
Surrey, BC Reviews:
 ·Shaw
| said by Roofer:You are paying $45 for 15mbps internet access? That is double of what you should be paying! One call to Telus will fix that. No I'm not paying $45/month....that's just the advertized price. I
have my HDTV, Internet and phone all bundled.
Extreme come with 100gig/month. I'm a power user but not for
media. I don't stream video. The closest I have been to the limit
was about 60gig.
Telus.....you're kidding, right?
If I had my choice of providers I would use Bell TV (was ExpressVu)
for TV. I was a customer for 15 years and had no trouble at all.
Where I live now does not allow sat dishes.
For an ISP I have been very happy with Shaw.
The only business I would give Telus is a land line phone.
FaxCap | |
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Review by wilburyan
member for 10.6 years, 539 visits, last login: 118 days ago
updated 118 days ago
- North York,ON
- $62 per month
- about 2 days
- "Installed within 2 business days"
- "The new hard caps offer no value & evening slow downs"
- "Stay away... Shaw's overage billing utopia will eventually screw you"
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Quick review on the service... had it for 3 months. Had one internet disconnection for a few hours early in the morning... which normally wouldn't have been a problem, except my security alarm is connected to the phone line. So the alarm panel beeping at 5AM woke us up because the phone line was disconnected. We received no advanced notice of the outage, I found out after the fact that it was for an upgrade.
Speeds, I only saw full speed in the morning. Prime time right until I went to bed... I would be lucky to see 500KB/second... and upload in the evening for P2P was usually capped at 10KB/second. (was paying for extreme... 1500KB down) Apple movie trailers won't play properly... you get about 10 seconds of playing... 10 seconds of buffering. Netflix HD content would stop playing 2 or 3 times as it backed the bitrate off.
The caps shaw is currently imposing on it's customers are only going to get more and more restrictive as video streaming becomes more and more popular. Because of the caps alone... I would only use shaw as a last resort.
Comments:
| |  Bhellshit!
 | |
| | | | Re: Bhellshit! Can anyone else confirm that these services (or similar services) are being throttled with their accounts also?
Lets try to find out just how quickly they are moving on this already. | |
| | | | I am sure they are playing a game by reducing limits then recieving complaints. They will then go back to the old limits and stupid people will be happy. Kind of like the guy who beats his wife then buys her flowers and she is so happy he is so romantic.
I just signed up for Nitro and was told 500Gb and now I find out it is 350GB caps. So they want me to pay $150 for Nitro and another $50 for an extra data package so I will have to pay $200 for cable! I think I will move to extreme and add two $50 data packs until I can find an alternative!
PS Nitro is not worth it. Web sites don't even come close to the speed so functionally I do not notice much benefit! | |
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| | Ripped Off I am sure they are playing a game by reducing limits then receiving complaints. They will then go back to the old limits and stupid people will be happy. Kind of like the guy who beats his wife then buys her flowers and she is so happy he is so romantic.
I just signed up for Nitro and was told 500Gb and now I find out it is 350GB caps. So they want me to pay $150 for Nitro and another $50 for an extra data package so I will have to pay $200 for cable! I think I will move to extreme and add two $50 data packs until I can find an alternative!
PS Nitro is not worth it. Web sites don't even come close to the speed so functionally I do not notice much benefit! | |
| | | | Re: Ripped Off I'm currently on Nitro too and was sold on the 400GB offer, then it was upgraded to 500GB with their slogan " Upload and download even more than ever", only to reduce their caps 30% later, with overcharges, claiming the 25% increase was a trial, NO were did it say trial in the email or banner announcement.
Can't F*cking wait to get off Shaws network, they are a sleazy, dishonest company now. | |
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Doonz
join:2010-11-27
Beaumont, AB | Not sure what the reviewer is talking about Can you please provide the documentation the supports your claims that UBB has been implemented and that users are being charged for the said overages | |
| | | | Re: Not sure what the reviewer is talking about The jump off a cliff reaction to data caps on this site is hysterical. I have yet to hear of a single person actually getting charged for going over... Most of these have bashed Shaw to the extreme and jumped over to Telus, who is now lowering their data caps and implementing overage charges (according to their website anyhow).
What gets me is that they're not happy just hating Shaw, they go after people who are happy with their service and malign them for it. | |
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 Review by hdpoint
member for 4.1 years, 2126 visits, last login: a few hours ago
updated 119 days ago
- Canada
- $136 per month
- (36 month contract)
- about 4 days
- "98% uptime for digital services."
- "HD TV channels are okay. Bundles are changing all the time."
- "Getting better. Still have to telephone multiple times for technical, hardware support"
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Recently a Telus customer, just thought the switch would be better as I was paying three bills, one for Cable TV, the other for internet and phone and mobility.
I noticed that the bundled price for Basic Digital TV, internet and Digital Phone was a better deal for me than the competition. I ordered the Extreme internet package as well as the full Digital Phone so I could make free long distance calls anywhere in North America.
I'm still new to this cable internet and phone so I probably will be updating review as time goes by.
August 2010
Still pleased with the service.
August 2011
New HD channels are a plus although Shaw is slow to add some locals.
After the digital transition, CBC Calgary will still be on analog/digital 6 and CBC Toronto will be the only HD feed that is two hours ahead of mountain time. I would like the CBC news from Calgary thank you.
The Motorola PVR - DCX3400-M is a great unit except for the software. It needs to be updated to a different Rovio guide.
August 2012:
One year after the digital OTA changeover, CBC analog has left the air due to government cutbacks. Shaw has added the Calgary feed in SD on channel 6. Instead of giving us a mono track - which was so bad watching movies and sports, they have given us a nice 5.1 DD audio track. Even the French language CBC (SRC) from Edmonton is in DD 5.1!
There was a channel re-alignment a few weeks ago to give us more HD channels. A VOD upgrade was issued for all the new STB as well as MPEG4 compression. We should have more HD by the end of 2013.
Internet is now up to 50/3. With the new Cisco modem, I am having less lag and easier time to watch videos, upload videos to YouTube and stream audio to my other devices.
An electrical fire in July of 2012 hit a data-center in SW Calgary in the Shaw headquarters building. The fire was quickly put out and four days passed before everything was back up and running. Other services were off-line due to the explosion. (Google Shaw explosion 2012 for more information).
Price has proven rock steady, with the exception of a $5 increase a month or so ago.
Looking forward to what the next 12 months has to hold for Shaw.
September 2012:
Tried to remove the Timeshift programming from my television package. Worked, but there were a few channels still there. Went to the online chat to speak about this and was told it was a glitch in the software that didn't delete the channels.
Engaged in another chat a few days later and was asked 'why do I want these channels removed, since I'm not paying for them?'. Told the CSR that I can't answer that. Closed the chat session. So I opened it two more times and had the same CSR!
Attempted to phone them and was told the same story as before. There was a glitch in the system and they've attempted to rectify it a few times. How was I to know that they were "working" on it other than the first chat. Oh, we'll get the Operations Team to look at it.
After this I added my Timeshift back. I suppose I will survive with the extra amount. I deleted it because I have a PVR and can time shift without the package.
I smell a rat. Needles to say, Shaw is going from a five star to a three and a half.
No wonder why there's an F rating on the BBB for Shaw.
November 2012
Time to make a long story short.
Ordered the 'new' DVR, a Motorola DCX-3510. The guide is quick, 16x9. Uses the new DreamGallery software.
Told this unit would arrive on November 15, then the 23, then the 29th. Had to go 2 1/2 hours north of where I live due to the fact that Shaw doesn't send hardware to it's residential customers.
December 2012:
Just received the box and after a few days a digital network upgrade most of my cable channels were off air.
Checked all the connections, splitter, multiple cable box. Couldn't figure out what was going on. Turns out after multiple phone calls, chats- it was the filter installed way back when I first got Shaw.
I guess I'm grateful for over-the-air channels. That saved me from ripping my hair out.
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Review by Bauwoo
member for 9.3 years, 341 visits, last login: a few hours ago
updated 120 days ago
- Kelowna,BC
- $70 per month
- "Customer Service"
- "Horrible Connection, Saturated Nodes"
- "Great reps, bad connection."
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I was with Shaw from the early 2000's till 2011 and the connection was off and on. I had BB100 and was on a saturated node. In the end I had daytime use at about 20mbit/s down. Customer Service has always been nice but I didn't want to spend anymore on Shaw. I went to Telus and have a dedicated line. It's no BB100 at 3am but at least it's always full speed for what I pay for. Some people living in better areas where the nodes are not saturated as much and they will get their speed but for me, I was just unlucky. I like both companies and they both have their strengths and weakness.
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Review by Mango
member for 4.2 years, 2499 visits, last login: a few hours ago
updated 121 days ago
- Burnaby,BC
 Business customer- $185 per month
- "Reliable, low packet loss, fast, no speed throttling."
- "Yay free Canada/US calling!"
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I received some assistance from a couple of Shaw reps here in the forums so I thought it appropriate to raise my rating for Tech Support. Thanks 
--
Shaw recently released new prices and packages in accordance with promotion of their Shaw Exo network. As a result, my internet speed has doubled, I now have free Canada/US calling, and my monthly fees DROPPED $2/month. I thought this would be an appropriate time to update my review.
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My employer has had a longer relationship with Shaw's business internet than they have with me. Connection reliability has been excellent. Since 2005 when I started working there, we've had only one outage during business hours, and we were notified about that a week before it happened. The quality of the bandwidth has been excellent - speeds are always as advertised and latency and packet loss is quite acceptable.
We've had Shaw Phone since 2009. I like it for its audio quality noticeably better than Telus and free features. My favourite feature is Caller ID blocking for telemarketers. The only thing that could be improved is that incoming Caller ID Name does not always work. It displays "OT OF AREA", or simply "O", for about 7% of names (yes, I measured) that do display properly on Telus, cell, and VoIP phones.
I've rated Install Co-ordination two stars because both installs we had were rocky. I ordered one phone line and then a few months later ordered three more. During the first installation, the tech wanted to leave before the line would receive calls. I said I would report him if he left me without a phone. He fixed it. The second installation involved a total of five technicians in three visits to do a job that could have easily been done by one tech in one visit.
Comments:
| | Shaw internet Recently I changed from 7Mb/s internet to 20 and it is actually WORSE with my original internet I was getting 200ms ping in games now its jacked up to 900ms ping. Shitty internet shaw has. | |
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