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Review by ShawVerySuck 
member for 4.5 years, 9 visits, last login: 4.4 years ago
lodged 4.5 years ago
 Richmond,BC
 $150 per month "If you want someone piss you off, you got it!" "GOOD DON''T CARE CUSTOMER SERVICE" "God bless your online game won't lag"
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Think it twice!
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Review by darvin111
member for 4.6 years, 1 visits, last login: 4.6 years ago
lodged 4.6 years ago
- Edmonton,AB
- $47 per month
 about 14 days- "Reasonable speed for price-base package 5 meg"
- "port throttling, extreme p2p/BT throttling now throttlings MMO-unresponsive level 2 tech support"
- "I am seeking alternatives as Shaw is useful only for surfing"
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After 3 days of solid lag free play on Age of Conan, Shaw is now verifiably throttling the server packets in the same manner at BT or P2P packets, with no way to differentiate implemented.
The level 2 tech I spoke to was unresponsive, advising that customers in the area were abusing bandwidth and that they were trying to ensure bandwidth is available for everyone (scripted much?)
Tracert results time out on first hop from modem out and are picked up with 80-90ms latency down the linem regardless of destination IP. Shaw's own website time's out completely after 13 hops.
Level 2 advised operations are "constantly checking infrastructure for congestion" but he has no information regarding whether or not my area has a congestion issue.
I use Teksavvy in Ontario and have NONE of these issues. Should I have access to ADSL in area I will drop Shaw like a rock, because Teksavvy is actively involved in keeping their customers happy.
very unhappy
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Review by dpjball
member for 5.4 years, 4 visits, last login: 4.6 years ago
updated 4.6 years ago
- Edmonton,AB
- $40 per month
- about 7 days
- "decent speed"
- "Bad CSRs Going linkdead often"
- "Better off with dial up"
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Up to 5 Mbps download speed
Up to 512 Kbps upload speed ------- speeds are close
60 GB/month data transfer --------never came close to using this
10 Personal email accounts ---- one used
7 No Cost Extras
Up to two IP addresses**
24/7/365 technical assistance ------ no way usually get a CSR not a Tec
bundled
Classic Cable ------ all chanels below 13 are snowy, have more then 1 chanel or completely messed up
High Speed Internet ---------- dropped often
Digital Phone ---------rarely works
$150.00+/month including taxes ------ Never adjusted for any down time like a CSR said it was going to be
I am getting dropped in Edmonton every 5 min to 1hr. Called Shaw they were far less then helpfull. Called 12 times 4 times I got through before my Shaw phone cut out. 3 of the 4 times the phone cut out while talking to them asking the same dumb questions over and over. The 4th time the guy on the other end told me I was calling from a different address .... funny one of the other guys gave me the right address. Anyway I ended up hanging up on him ... he was far less then pleasant. I may end up back with Telus.
This has been going on for over 1 month. We have called from a real land line(telus), they come up with some BS and never come to do a service call. I have used Shaw for the last 4 years never have I been treated like I was today. I used Telus adsl about 5 years ago and never had a problem with CSRs. If there ever was a problem it was fixed PDQ. Really I should not have to go through this for something I am paying for and not receiving. I would be better off with:
1. a real phone
2. dial up
3. basic cable
Most of my Internet is online gaming being dropped every 5min to 1hr is worse then playing with dial up.
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Review by djlazyj
member for 5.9 years, 28 visits, last login: 1.2 years ago
updated 5.1 years ago
- New Westminster,BC
- $43 per month
- about 14 days
- "gets 4.7 mbs download at 4:00am"
- "gets 2.7 - 3.5mbs during peak hours"
- "Shaw's great after they replaced my cable that had hot tar poured on it"
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anyone know a better isp in new west that's not telus let me know. telus doesn't like me.
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Review by rageness
member for 5.2 years, 48 visits, last login: 2.4 years ago
lodged 5.2 years ago
- Vancouver,BC
- $40 per month
- "None"
- "IS NOT HIGH SPEED"
- "Don't get it if you can get DSL"
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I buy high speed, but speedtests show 100-200kbs d/l during peak periods! My upload speed is faster than my d/l speed and it's not my cpu because I take my laptop everywhere and it's at home where it's this slow.
My area is high in internet activity and they know it, but they still don't fix the thing.
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Review by sk8trboi
member for 5.3 years, 4 visits, last login: 5.3 years ago
updated 5.3 years ago
- Vancouver,BC
- $68 per month
- about 93 days
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Not great for "Extreme" Service.
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Review by wizard40
member for 12.4 years, 310 visits, last login: 2.1 years ago
lodged 5.5 years ago
- Calgary,AB
- $27 per month
- about 3 days
- "None"
- "Brutally Slow Speed. No knowledgeable Technicians"
- "I wouldn't ever subscribe to these goofs"
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I was with Telus and left, but it wasn't because the speed was slow. It was due to a Billing and Service Plan issue. I decided to try Shaw. 5MB service for $27 a month (bundled price). Well that was okay for the first 5 months. Regularly got speed tests of 4.5 MB. The last 4 or 5 weeks have been brutal. Speeds as low as 1MB. I did the usual hokey pokey with the techs, but they read from a script and if a reboot of the pc or modem doesn't fix the problem they are lost. Had a tech come out to the house. Speed tests at 3MB but that was because it wasn't peak time. Tech told me that 3MB is good and that they wouldn't do anything more for me. Eventually I got so frustrated I called in to disconnect. Was given a 10MB service for the 5MB price for 6 months. Well it hasn't even been a week. My speeds are as low as .5MB. Yes that is one half of a MB. Unbelievable! I will be switching at my earliest convenience the only problem is Telus doesn't have any of there Extreme ports available in my area.
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Review by urlybird
member for 10.1 years, 144 visits, last login: 2.3 years ago
lodged 5.5 years ago
- Winnipeg,MB
- $57 per month
- "Shaping of Bittorent and P2P"
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I have Extreme connection but it is a waste of money because I can't use P2P or Bittorrent. Correction - I can use but the speed is so slow it is a waste of time.
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Review by Racehorse4
member for 7.4 years, 13 visits, last login: 2 years ago
lodged 5.5 years ago
- Calgary,AB
- Contract price not specified.
- "Answer the Phone"
- "Keep Disconnecting my NOT SHAW VOIP Service"
- "Took $ For Extreme 10MBit yet to give better than 6MBit; usual is 3.9MBit"
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Monthy service calls June-Oct ; problem is getting Worse -VOIP disconnected
more often; speeds are 3.7MBit or slower ; nowhere near 10MBit I am paying for.
SHaw wants me to pay additional $10 for QOS ( QUality of Service) which
is supposed to make my VOIP work better; but forum posts indicate it doesn't.
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Review by blackdog62
member for 5.6 years, 5 visits, last login: 4.6 years ago
updated 5.6 years ago
- Sault Ste Marie,ON
- $50 per month
- about 7 days
- "Decent speed (at times, when connection worked)"
- "Connection drops frequently"
- "Not bad but sympatico better"
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Got 5mb service but rarely over 2.3mb/s. Connection lost at least 2-4 times a week, sometimes worse. Dictator like bandwidth dept and prehistoric methods. Had connection for 3 years but finally gave up and switched.
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