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Review by danimaltron 
member for 299 days, 6 visits, last login: 284 days ago
lodged 297 days ago
 Mission,BC
 $150 per month "internet speed relative to Telus." "Speed relative to advertised plan. Customer service. Missed appointment. Failure to resolve situation." "I was given terrible customer support. Wasted my time. Installer who didn't listen. Sales person who wasn't knowledgeable."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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I was moving to a new home Aug 18 which was a Saturday. I scheduled my install about 3.5 weeks in advance.
Come Saturday, I was moving to my new home. It was very hot and I was of course very busy, and tired. I paused moving, and waited at my new home for the 2 hour window. Nobody showed up. So I called Shaw, and they tell me the appointment was cancelled! They couldn't tell me WHY it was cancelled though.
I was of course pretty upset. But nobody could offer me anything to make it up to me, except waiving the installation fee when they could come back in 4 days. Nobody cared that I've been a customer for 6+ years, have another residential account and also have a business account.
So I scheduled a new appointment and waited.
I then discovered the last owners left their modem behind. I plugged it in... and it worked! But to my dissapointment, it was incredibly slow and unusable for my needs.
I remembered I had an older black motorola surfboard type modem from before the plans were upgraded. So I asked Shaw if they could hook me up with the fastest plan that used this modem for a few days while I waited for the tech to come out. Nope. Against their policy. And it would mean having to cancel my existing appointment.
Again, Shaw demonstrated their policy's are anti-customer and nobody is willing to allowed to go above and beyond to make it right with a disgruntled customer.
When the tech arrived, I had left typed out instructions for him that were very detailed. I wanted the modem to be put in BRIDGE MODE. My wife said the installer said "ok" and hooked it up. When I got home, I saw he didn't listen at all, and hooked the modem up in regular wifi/router mode in front of my existing router. Seriously? How amateur is it so setup a double-NAT and wifi for a customer?
I signed up for Broadband 100. I did a speed test, and I was getting 10-25 Mbits down from Shaw's speed test. This was from behind my router, and also connected directly to the modem.
So, now I have a tech coming out again. And I fully suspect he will blame my house or something else for the speed problems. The nodes in Mission are likely congested and need upgrades and therefore cannot provide the advertised speeds. But they won't admit that.
In summary, my experience was absolutely terrible. Nobody genuinely cares or tried to do anything to fix it, or help me out.
If I can't get advertised speeds, I don't see much reason to NOT switch to Telus.
Comments:
  The EPlease allow me to retortPremium
join:2002-05-26
Burnaby, BC | Ouch, bad experience. It certainly sounds like a bad experience, and I'd like to unofficially apologize on the company's behalf. That being said, many things can go wrong on an install. The installer may have requested the office to put your modem into bridged mode, but there may be a signal issue/failure. The tech may not have noticed this during setup.
You're allowed to rant, but you haven't really given Shaw a chance to get things up and running yet; you've just moved into a home where you have no idea how good or shoddy the internal wiring is. How can Shaw know?
Making blanket statements regarding a lack of genuine caring and node congestion is disingenuous and nasty. Many, many employees at Shaw genuinely care about their customers. But of course, there are a few asshats that need to be weeded out. They usually are.
I hope your issue gets resolved; I hope you'll report back with an update. Sorry again for the frustrations you've dealt with.
--
"All opinions stated by me are solely my views and do not reflect the views of my employer, this site, or even myself depending on my level of sanity at the moment" | |
| Reviews:
 ·Shaw
| Missing the point They had ample time to make things right in my opinion. They screwed up by cancelling my appointment for no reason, without notice, wasting many hours of my time during an already stressful time. Then, the tech screwed up by not waiting to ensure the modem was in bridge mode when he did finally show up. And he showed up late.
And your support has told me several times modem levels look fine, if not perfect.
For all the trouble and annoyance, I was offered absolutely nothing to make up for it. No "hey, sorry for screwing up, here's some free HD channels for 6 months." or ANYTHING. The point is, out of the 4-6 different people I talked to, none of them cared enough, or aren't allowed, to try make it right with a disgruntled customer with a long history of service with Shaw.
Since then, I've been testing and logging speeds at different times of the day for a couple weeks. Speeds are better at non-peak times on certain days. But, I guess I'm still being disingenuous, and my home's wiring could result in higher speeds in the middle of the night?
I was previously a big fan of Shaw, having a terrible experience with Telus 8-10 years ago and their nasty contracts. I have seen Shaw's service slowly degrade the last few years, as their customer base has seemed to of grown significantly. I'm not the only one who feels this way.
Before the company develops a culture of complacency and starts rotting it from within, it should be looked at honestly. | |
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 Review by Lakebottom
member for 6.6 years, 754 visits, last login: 208 days ago
updated 1 year ago
- Sylvan Lake,AB
- $105 per month
- "The phone works great, and no down time on TV or Internet."
- "Intermittent connection for Internet speeds"
- "The bill just went to high after all the perks expired, so we downgraded."
| Pre Sales information:
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(ratings match consensus)
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The connection is really intermittent and drives me crazy tring to work on the internet. We are considering digital phone service but they will have to prove reliability before we go deeper into their service pool.
speed is 3250kb for a 5mb line with a 650kb upload.
We got the newest cable modem just recently, its pretty cheap so it maybe part of our problem with the service. The bundling of service saves about 3 bucks a month.
We are considering ADSL for reliability.
I should have mentioned that this connection is at the church In Sylvan Lake. The connection I use at home is a Telus ADSL 6.0 Extreme.
9/6/2012
The bill rose to 172 for her house, so we reviewed the services and scaled back. She is now on 10 Mbs, basic phone and one theme pack...105 bucks. Telus is even cheaper in this combination, so she may switch back to the old provider.
The church connection is a cable connection which is broadcast wireless with in the church due to cabling restrictions for the workstation. I was having serious problems with the wireless broadcast, so I upgraded the network to an N class router and N class antennae NIC. The security was lowered to almost the lowest encryption, in an attempt to keep the wireless connection stable. The wireless signal strength is low almost all the time but now there are very few disconnects.
The testing was conducted using a wired connection to the router (temp). ADSL would be difficult given the complexity of the phone system at the church. 
11/07/2011
The church has switched to Telus ADSL. I am no longer maintaing the system due to new employees. It seems to be working fine.
11/07/2011
The girlfriend has Shaw on all services. It wasn't easy getting them to all work correctly. She has full telephone package, 50mb Internet and 2 TV modems (1 HD and one digital).
The Internet is no where near the promised speed yet, but the neibourhood is being upgraded to a better service level so this may improve. The bill is over 145 per month for all these services.....and they don't all work perfectly yet. We were given a SMC wireless gateway, which seems to have some error correction issues. The house has a lot of splitters in it. The first splitter being a 4 way splitter, one line goes to phone back-up power supply, another to SMC router and two cable jacks and the other two go to two more cable jacks. The house only has 2 TVs and 4 potential cable locations. I am going to disconnect the unused jacks and reduce some of the splitting, trying to improve the dB loss on the lines.
Cable modem download speeds are extremely unstable as measured by speed test. I hope they fix the cable network in Sylvan soon, otherwise all services are going back to Telus, which is extremely stable and reliable.
09/06/2012
The GF downgraded all services and got the bill to 105 loonies. Basic phone, 10Mbs and basic cable with one theme pack. We are considering switching back to Telus, because we can sign for all three for 45 loonies for 6 months, then back to 95 loonies. She hates switching providers beause its extremely a royal pain in the butt. Who has time for all this 'inconvienent' hookup stuff.
The Shaw services have been pretty good. The Internet speeds are all over the map, very, very inconsistent high speed service....I checked several times. We got lots of excuses for the problems but they have never really been solved. No down time to speak of. It took about three truck rolls to get things working.
Comments:
| | low line levels with multiple splitters I was renting a place and it had several splits in the cable, which led to drops in the internet connection. The line levels were so low the Tech wondered how I was accessing the net! I don't even have cable for TV (no TV!) so I got the Tech to run a new line from the box outside directly to my workstation. After that it was solid, no drops and full speed. | |
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Review by No_Spark
member for 2.8 years, 4 visits, last login: 156 days ago
lodged 1 year ago
- Edmonton,AB
- $155 per month
- (month by month)
- "Few outages"
- "Very Poor HDTV definition, Cable speed is inconsistent"
- "Very expensive for an average service provider"
| Pre Sales information:
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Shaw is, sadly, indicative of Canadian service providers.
Very expensive $154 for Internet (5-10 Mbs), TV, and HDTV.
The up-time is excellent, for residential.
The download speed is very inconsistent, slow some days, faster others
The analog TV channels are very poor quality
The HDTV is not as clear as it should be, perhaps too much compression
There are few choices in Canada for cost effective connections, so we have to do with what we have available.
Comments:
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Review by zod5000
member for 9.6 years, 4012 visits, last login: a few hours ago
updated 1 year ago
- Edmonton,AB
- $59 per month
 about 15 days- "Fast Connection. Smooth Installation Process. Good Tech Support."
- "Constant Price Increases. Long wait times if you call in."
- "Not too shabby."
| Pre Sales information:
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After spending about 10 years on Telus I moved over to Shaw last August. Mainly because I had moved and telus could no longer offer me their fastest package.
I've been quite happy on shaw for the last 9 months. I'm on BB50. I don't seem to suffer any kind of node saturation. My line runs at 50mbps all the time.
I guess one of my complaints would be how long the hold times are. I had an issue where my modem kicked itself out of bridge mode. I couldn't get through on the phone, but I did take advantage of concierge chat. The rep new exactly what bridge mode was and fixed it within minutes. Dealing with Shaw tech support is a breath of fresh air. I ran into alot of problems when I used telus. Everytime they intro'd a new speed package I'd be the first to sign up. There would be issue, they'd forget to do something, they'd keep sending out techs, the techs wouldn't want put in any effort to fix it.. etc....
My only other complain with shaw is the constant raising of fees. It never seems to stop going up. There's been several fee increases (between cable and internet) over the past year. Its out of control. To control costs I've cut back alot. The next thing to go is the landline.
Overall Shaw has been great. Consistent uptimes. Solid speeds. Great customer service (if you use concierge chat). I had ditched shaw in the early 00's when they started enforcing caps. It's good to be back.
Comments:
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Review by molfert
member for 11.3 years, 1345 visits, last login: a few hours ago
updated 1.1 years ago
- Calgary,AB
- $47 per month
- about 2 days
- "Great Uptime of service."
- "Multiple Service calls needed to resolve issues."
- "Good connection, slower speeds during primetime."
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September 12, 2011 - With the recent slow response in the call centre for help I have downgraded my tech support rate to lowest possible.
June 29, 2011 - Upgraded to BB50 package. This service has been great for the most part. Consistently over 80% of my QOS even during peak interface traffic times. Glad to see UBB has been dealt with fairly.
Mar 7, 2011 - With the UBB review being done by Shaw I have updated my review to reflect the current no UBB cost hit.
Jan 14, 2011 - I have had this service since the fall of 1998 and it has been great. I have needed a few service calls over the years and both times repeat visits were needed. The new bandwidth transfer costs or UBB have made this product costly.
April 11, 2012 - Well UBB never did come into effect and they have a new method call "bump up". Its better UBB but no UBB would be best. This program is stated to come into effect in September of 2012. The biggest issue I have is reach speeds during prime time and has been noticeable since January 2012. My area has not received the digital network upgrade yet but sells BB50 and BB100 packages. I expect my speeds to be good again after this upgrade... whenever that happens. Social network support has been a nice addition.
Comments:
| | Update on UBB UBB hasn't been dealt with at *all* in the eastern part of Canada. 25 gigabyte caps a month are still the norm while the rest of the world has no caps. | |
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Review by Bandito
member for 10.4 years, 728 visits, last login: 6 days ago
updated 1.2 years ago
- undisclosed location
- $144 per month
- about 2 days
- "Outages are minimal"
- "Shaw doesn't care if you leave for the competition"
- "I am waiting for real competition"
| Pre Sales information:
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Shaw's speeds have risen over the last few years. However, so has their rates. Shaw has become very arrogant and even cocky when it comes to people wishing to negotiate their features and options.
They no longer offer any promotions like they have in the past. They grandfathered some television plans only to remove the protection because they have a right to do so. Their HD Plus is an example. I was told that any channel that turns into HD from SD will be added to your HD Plus package at no extra cost. However, they now no longer do so. They argue that it's to due to channel bandwidth allocation which is actually a "red herring".
Shaw does not care if you leave them for a competitor such as Telus. The only competitor they really dislike and will negotiate crazy deals for you to stay is you're currently a Novus customer. Sadly, most people dont have fibre optic cable and consequently pay very high internet monthly fees.
Read more here: »DSL FAQ »DSL vs CABLE?
Shaw is no longer competitive and making choosing channels very confusing. Unfortunately, this was started by Telus. They all mirror each other.
At the first opportunity, I will ditch Shaw...make no mistake about it. But, I am still waiting.
Comments:
| | It might not be what your review is about but I'm happy. I saw this looked up Novus internet and I'm currently on the phone trying to get this installed.
I love you. | |
| bklassPremium
join:2012-02-06
Canada Reviews:
·Shaw
| No Competition is right You're right to point out that Shaw does nothing to keep their customers... but this isn't something attributable to Shaw alone. It's an institutional thing, ascribable to both the telecom industry and captured gov't regulators.
In Winnipeg our only two options for internet are MTS or Shaw and neither will do anything to keep you if you want to leave. We need structural separation in Canada badly. | |
| | | In Winnipeg our only two options for internet are MTS or Shaw
You can't seriously consider MTS (DSL) an option for internet?
I'm not unhappy with Shaw's service ... but I have to agree, the lack of competition makes them lazy and slow to respond to customers service issues. | |
| | bklassPremium
join:2012-02-06
Canada Reviews:
·Shaw
| Re: No Competition is right My Shaw bb10 used to be better, but I moved and now my connection flaps non stop. I regularly get right up to the full speed for DL but net is still slow regardless due to ridiculously low UL speed (10Mbps down 512kb up?? why lord)
So good for asynchronous stuff but XBL sucks even with the box wired direct to the modem.
And no, I don't seriously consider MTS an option - check out their website, if you want the higher end packages you HAVE TO buy their TV service, which shares bandwidth. Ridiculous.
At least Shaw has semi reasonable service and decent promotional periods. Still it's hard to argue that having a few more ISPs wouldn't be good for consumers. | |
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Review by techfan5
member for 9.5 years, 2 visits, last login: 1.2 years ago
lodged 1.2 years ago
- Victoria,BC
- $150 per month
- "very fast connection"
- "connection flaps and drops randomly for a minute or two randomly. service officialy THE WORST ever. Even worse than Telus was."
- "shaw jumped on ubb like hogs at a trough. service is costly but edges ahead of the comp despite the pathetic service"
| Pre Sales information:
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(ratings match consensus)
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i thought of going dsl but shaw has better throughput. I have 2 pvr's with expanders and 2 flatscreens, plus an extensive home network and nas server, telus couldnt handle the volume. shaw can but their advance billing crappy service and ubb drains my soul as well as my wallet,
Comments:
| Doonz
join:2010-11-27
Beaumont, AB | Should be Deleted Wha UBB? Wow some revues should just be deleted | |
| | | | Re: Should be Deleted Get used to it. The internet--in countries with freedom of expression at least--has become a fetid pool into which any lout/spammer/troll/baitswitcher can jump. The more I hear of the "communications revolution" the more it appears to me as a "devolution", with empirical truth as its prime victim.
Yes, the "review" in question is a flat out falsehood but keeping it "in" is preferable to censoring it "out". | |
| | | ilianame
join:2002-06-05
Burnaby, BC
kudos:1 | Re: Should be Deleted My favourite colour is Chezz! | |
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| bklassPremium
join:2012-02-06
Canada Reviews:
·Shaw
| Um, excuse me? Shaw has data caps, just like almost every single Canadian ISP. I think what OP meant is that Shaw responded quickly to the negative press generated by Bell's attempt to get their CRTC lapdogs to allow them to impose UBB on wholesalers.
"Like hogs at a trough" - as in they correctly identified the UBB scandal for the PR nightmare that it was - and went into strategic damage control mode to look like the good guys.
They held consumer consultations (I attended the one in Winnipeg) and as a result they raised their caps - which they had just recently lowered - but they certainly never did away with retail UBB.
I've been with Shaw for two years now - only because the other options are even worse - but recently I've begun to experience the same connection drops described by OP. Really annoying if you're trying to do anything in real time online. | |
| | | | | Re: Should be Deleted show me!
(show me hard caps on any Shaw aup) | |
| | | | | | | | | | | Re: Should be Deleted Perhaps I should have said, "Show me a single case of a Shaw user being CHARGED for excessive usage." I've been aware of that document forever, and I'm also fully aware that my specific program (bb50) carries a nominal monthly limit of 400, (plus 50 since I have three services). I did say "hard" caps and I have yet to see posters on this forum who have been charged for overages on Shaw.
I have been repeatedly informed by Shaw personnel that NO hard caps (ie: excessive use fees) will be in place until at least August, 2012, and possibly well after that.
Insofar as Shaw's potential usage tiers are concerned, they seem eminently reasonable to me, but that is not the point of this correspondence. In any event, enough of this.
Cheers | |
| | | | | | bklassPremium
join:2012-02-06
Canada Reviews:
·Shaw
| Re: Should be Deleted "‡ The Bump-Up Program will come into effect August of 2012. The Bump-Up Program will temporarily bump you up to the next Broadband Internet package until the end of your current billing cycle if you exceed your current Broadband Internet monthly data allowance.
You will be able to receive a higher data allowance and enjoy faster Internet speeds. All you will have to do is pay the difference, and the first time you go over we’ll give it to you for free!
On the first day of the following billing cycle you will return to your original Broadband package and your Internet data allowance will be restored." | |
| | | | | | | | | Re: Should be Deleted His review says 'ubb drains his wallet' which is clearly a lie. Shaw has never charged for going over the usage limit. The Bump-Up program is (tentatively) scheduled for August 2012. That hasn't even happened yet. | |
| | | | | | | Reviews:
·Shaw
 ·TELUS
| Bump up is not UBB. UBB is a overage cost per unit (usually GB). Bump up is not a per unit charge, you pay the difference between your current tier and the one above it and gain the benefits of increased caps/speed at a minimal cost. UBB was never implemented so no-one has been charged $$$ under the UBB scheme.
The OP was never charged anything under the UBB, as claimed, because it doesn't exist.
--
Anon filter enabled. Register an account if you want to be taken seriously. | |
| | | | | | | | bklassPremium
join:2012-02-06
Canada Reviews:
·Shaw
| Re: Should be Deleted Wow. Just, wow. The 2011 UBB decision related to what incumbents could charge to wholesale providers. The CRTC does not regulate retail rates. All major carriers have data caps, hence usage based billing DOES exist and almost all plans offered by major carriers have UBB. Some may or may not charge but "Bump Up" definitely is UBB since if you USE more data you are BILLED more for that use. | |
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Review by Lesaonar
member for 12.9 years, 2124 visits, last login: 8 days ago
updated 1.2 years ago
- Victoria,BC
- $96 per month
- about 9 days
- "Good speed in non-primetime hours."
- "Gateway/portal issues as well as overloaded node."
- "Started well, but issues not long afterwards."
| Pre Sales information:
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(ratings match consensus)
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We switched back to Shaw after a horrendous experience with Telus.
We ordered the triple play package and from order to install was about 9 days. There was a small hitch during the install, due to the issues with BC Hydro cement poles, but overall the install was flawless. The install tech was incredibly friendly and went above and beyond to get us setup as expediently as possible. He even called us back a week after the install to ensure that everything was working properly! It took a while to port our tel number, but again was a Telus issue. It took Telus 7 days to release our number so Shaw could port it.
There have been a few small issues with the Gateway TV system, but nothing major.
We signed up for the Shaw Friends program and have used it a couple of times. Very impressed with the level of service being offered as well as the perks that come with it. Both times we've had to use the Concierge Chat have been answered in under a minute. CSR's have been extremely professional and friendly and issues are dealt with as expediently as possible.
Have had no issues with our BB50 package. Our node is obviously not overloaded and we receive speeds in the 45-50mbps range 99% of the time.
Quite impressed with the improvements that have been made by Shaw since we last used them in Jan 2011.
Update Feb-March 2012;
Started having issues with the Gateway system just hanging. Sound and picture would just freeze for about 30 seconds and then continue. We've also had numerous issues with the portals not being able to stay synched. As well our node is now showing signs of being overloaded. During weekdays there's no real issues, but come 6pm we're lucky to get 7-10mbps until midnight. Weekend mornings are fine up until noon and caps out at the same speeds as weekday nights until midnight-1am. There has been no ETA on when our node is going to be split so speeds will improve.
There have been numerous trucks rolled out to check the Gateway issues as well as a replacement of the drop to the house. We're no longer getting the portal synch issues, but the freezing is still regular.
Support from both ShawSean and the TSR I've been dealing with have been great and much appreciated, unfortunately most of the techs that appear at the door don't seem exceptionally talented at actually troubleshooting the issues or knowledgeable about the gateway system. Almost every tech has mentioned that there's 1 tech in Victoria that knows the gateway system inside and out, while they're still learning about it.
Comments:
| | crapackages are as follows before and after
happy new year
Lite 13GB -> 15GB ($2/GB overages)
High Speed 75GB ->($2/GB overages)
Xtreme 125GB -> 100GB ($1/GB overages)
Warp 250GB -> 175GB ($1/GB overages)
Nitro 500GB -> 350GB ($1/GB overages) | |
| | | | Re: crapackages err high speed went from 75 to 60 bhell/rogers style | |
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vanDSLuserfrom Vancouver 2010Premium
join:2004-07-28
White Rock, BC | It wasn't a bonus Shaw advertised it as being the everyday new cap on the plan. It was not a promotional offer nor was it a "bonus." | |
| | | Ripped Off I am sure they are playing a game by reducing limits then recieving complaints. They will then go back to the old limits and stupid people will be happy. Kind of like the guy who beats his wife then buys her flowers and she is so happy he is so romantic.
I just signed up for Nitro and was told 500Gb and now I find out it is 350GB caps. So they want me to pay $150 for Nitro and another $50 for an extra data package so I will have to pay $200 for cable! I think I will move to extreme and add two $50 data packs until I can find an alternative!
PS Nitro is not worth it. Web sites don't even come close to the speed so functionally I do not notice much benefit! | |
| | | They'll only be fiber to the home and cable internet soon You should give your head a good shake for ever signing up with Telus in the first place. Dsl has no future whatsoever. AT&T can't even pond off their dsl networks for peanuts... no takers. Telus will be in exactly the same boat with an obsolete dsl network. | |
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Review by voqk726
member for 1.2 years, 0 visits, last login: 1.2 years ago
updated 1.2 years ago
- Vancouver,BC
- $45 per month
- (12 month contract)
- "Easy enough for them to set it up"
- "Terriblem inconsistent speeds, useless tech support"
- "Would never sign another contract with Shaw"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've been using Shaw internet for 6 months now, and have been blown away by the total inconsistency in connection speed. To touch briefly on "Pre sales information" and "Install Co-ordination", these were both fine - but they also don't really matter. It's not difficult to plug a modem into the wall. The actual internet (what I'm paying for) is terrible - often times I'm unable to load even the most basic webpages, such as Google. Streaming video usually needs to be buffered for at least as long as the video is to watch it (this includes youtube) and downloading movies through iTunes takes forever.
To qualify the above, I have a degree in Computer Science from UBC and work for a major international software company. I also worked throughout college at another major international computer companies retail stores diagnosing internet issues. I'm very qualified to diagnose a problem connection, and the clear source of my problem is Shaw. Whenever I attempt to get them to realize and fix the problem, I get the run-around and no progress is made.
All in all, the tech support is nonexistent, and the service is terrible. The dial-up connection I had in 1999 was more consistent, and comparable in terms of average speed. I will not buy internet from Shaw within the next decade, and past that only if they demonstrate significant improvement. Bottom line: Go elsewhere.
Comments:
kevinds
join:2003-05-01
Calgary, AB
kudos:1 | Contract? Shaw doesn't have contracts.
You may have a 12 month promo, but you can definately cancel anytime.
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Yes, I am not employed and looking for IT work. Have passport, will travel. | |
| |  ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | Re: Contract? I'm sorry to hear that you weren't happy with the support you received. My door is always open on the boards here should you like to discuss anything in the future. Technical or not.
Cheers.
--
Sean
Twitter - @Shaw_Sean | |
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| | This is the real reason The problem is Canada and the Canadian political system. These problems don't exist in the rest of the world. Unless these isp's are sued to the nines for robbing the Canadian public nothing will change. We are owed hundreds of billions of dollars we've been robbed of in the past. | |
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Review by bklass
member for 1.3 years, 429 visits, last login: a few hours ago
updated 1.3 years ago
- Winnipeg,MB
- Contract price not specified.
- "Download speeds perform as advertised"
- "Upload speeds perform as advertised"
- "Better than the only other option in Winnipeg (MTS)"
| Pre Sales information:
Install Co-ordination:
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(ratings match consensus)
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"Introductory offer" pricing is confusing - it makes you think you're getting a better deal than you are, especially considering the one time installation fee of ~$35.00.
Service provision is good; there are rarely if ever interruptions in the service and when there are a power cycle of the modem usually sews the problem up.
Here in Winnipeg, we have a choice between only two service providers: Shaw and MTS. These companies know that you don't have much of a choice - retention services at both are poor. If you have complaints or consider switching service they won't try to keep your business.
$50.00 a month for 10Mbps is about standard across companies. It is too much to pay for this service but we customers don't have much of a choice. If I have any complaint about the actual service, it is the upload speeds, which for my plan is 512 kbps. Terrible. 10Mbps down 512kbps up? Forget about using your Internet if you're using P2P in the background.
Given that the bar is set pretty low for ISPs in Canada (viz. customer service, competitive rates/plans) Shaw is near the top. If TekSavvy served Manitoba, I would sign up in a heartbeat. Faced with a choice between Shaw or MTS, choose the former.
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