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Review by glparker4 
Posted: 215 days ago
member for 7 years, 304 visits, last login: 13 days ago
 Richmond,BC
 $40 per month
 about 5 days
 "Easy and hassle-free setup and install! Speed upgrades automatically! Reasonable price!"
 "Bandwidth caps"
 "Excellent service if one can stay within the bandwidth caps"
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I had recently relocated to Canada from the USA and did not have any information to open an account such as a social insurance number, Canadian credit history, etc. The account reps at Shaw were very helpful in working with my circumstances and getting my service established. They explained the different packages and did not try to force the most expensive package or bundled packages on me. The service was installed without problems a few days later. The installer was also professional and helpful in making sure everything works.
There have been occasional outages due to freakish Vancouver weather and I have been able to get a support representative on the phone with very little hold time and the issues are resolved a few hour later.
Shaw is constantly upgrading network bandwidth and rolling out DOCSIS 3.0. The speed upgrades have been automatic with no increase in prices.
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Review by landons
Posted: 217 days ago
member for 4 years, 45 visits, last login: 3 days ago
Trail,BC
$39 per month (month by month)
"It usually works, again, usually"
"It drops me constantly and the speed is not near as advertised"
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Reliability is key and I'm not getting it. I'd also like them to STOP throttling downloads to 40KB/sec for FTP and down to nearly zero for BitTorrent. A lot of people use BitTorrent to get legitimate files (like open source ISOs and game updates like Warcraft).
Followup comments:  Thanatyr
join:2009-07-18 | No throttling If your torrents are running slow, check your firewall/router port settings. Shaw doesn't limit torrents. | |
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Review by cruisin8
UPDATED: 237 days ago
member for 2.9 years, 4 visits, last login: 237 days ago
Calgary,AB
$88 per month
about 3 days
"Good customer service"
"Some throttling during peak times and the phone is terrible"
"Kinda worth it"
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For internet and phone service
The internet connection (7.5 Mb down/512 Kb up) is great. Everything loads quickly. We had some issues at first with a phone jack causing interference, but a technician showed up the next day. The customer service phone system is good and average wait time is less than 5 minutes.
I had problems when I had TV, internet and phone all together. For 2 months or so, each of the shaw services would experience a glitch. Either the TV would get a black screen, the internet would disconnect or the shaw phone would have distorted sound. Without the TV service the problems have gone away. Strange as this is a new neighborhood.
Recently the phone started to disconnect completely with no dial tone, resulting in no phone service. Or the long-distance service stutters when you talk, preventing the other party from hearing you clearly. Sometimes the long-distance service refuses to complete the call, or it echos your voice when you talk into the phone. Shaw support will reset something and the problem goes away, but only for a few weeks.
Coming from telus internet I can safely say my experience has vastly improved. Gone are the strange issues (no service for 2 months; reason unknown) and bad technical support ("We don't know why your internet is slower than dial up, but we will charge you by the hour if the problem is in your house").
But at least the telus phone service works as advertised.
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 Review by ipg
Posted: 249 days ago
member for 8.8 years, 1267 visits, last login: a few hours ago
Saskatoon,SK
$61 per month
"Reliability"
"Good Speeds, Reliable"
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I have had Shaw internet for 15 years. Over those years I can only think of 2 times I have had to call them for service and both times the problem was corrected fast.I have been very happy with Shaw and the service they provide.
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 Review by Link Logger
UPDATED: 258 days ago
member for 8.6 years, 4763 visits, last login: a few hours ago
Calgary,AB
Contract price not specified.
"Fast, reliable lots of plans"
"Wish they would have told me able the plan I just switched to sooner"
"Wouldn't switch"
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Even when my wife worked for Telus and we were entitled to a employee discount with Telus, I kept Shaw. I was one of the original test users at Shaw and have never felt a need to switch to any other ISP. Shaw's support and service have been outstanding and we have even switch to Shaw's phone service. Buh-bye telus.
Update to my reveiw for Sept 17, 2008:
Shaw is still clearly the best choice for internet connectivity in Calgary.
Wow even faster then ever. Shaw continues to earn my business everyday.
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Review by web_tracker
UPDATED: 260 days ago
member for 260 days, 3 visits, last login: 46 days ago
Edmonton,AB
Contract price not specified.
"no contracts, shaw secure is part of the package, which is very reliable."
"intermittent connections, download/upload speed is less than half of what is advertised. Expensive for what you get."
"Check people in your immediate area to see if they have problems with service."
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I first started with high speed lite, then moved to high speed with only small amounts of improvements but neither services provided a reliable connection and download/upload speeds are less than half of that advertised. Sometimes downloading can slow down to about 56mb/sec almost at a dialup speed. They provide a Motorola cable modem. I have had many service calls to improve the services over the last 2 years (at least seven or eight calls), none of the techs were able to resolve the issue. Most of them went through the same steps as the previous tech and were unable to resolve the intermittent issues blaming the issue on this or that. They then state that they will send someone else to rectify the situation within the next couple weeks. This never happens and I then have to call in again. More often than not I would have would be intermittent connection although all the leds on the modem appear normal. I have tried different nic cards, different computers, different operating systems, and they even tried to replace the modem a couple times. Still I would get intermittent connections... page can not be displayed.. but after I refresh the screen, the page it shows up with out a problem. It did not matter if I was connected directly to the modem or via wired router. Also if I was downloading a large program it some times cuts out before download was completed. They have caused a lot of frustrations and wasted much of my time, especially waiting for them to show up, within a four hour window. There was a time when I waited for four hours and they did not even show up or call to explain they could not make it on that day.
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Review by shaw
Posted: 261 days ago
member for 261 days, 47 visits, last login: 42 days ago
Union Bay,BC
Contract price not specified.
"Excellent Support Email Security and Speed"
"Register.com is difficult to work with"
"Danger of losing your domain names due to dns problems on occation"
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Since the Canadian Government owns all the lines on Vancouver Island BigPipe Inc offers Fibre Optic connectivity accross the ocean to Ontario thru to conneticut and now Los Angeles without any sattelite connectivity ensure the most secure network in Canada.
Thanks, Shaw
Remember that the Security of any network is dependant on the similarity if not exactness of how many keyboards are connected to in and pluged into the internet making it easy to trace the location of someone with a dis similar keyboard on any network.
P.S. Thanks for the Cookies Nigel!
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Review by afreak
Posted: 264 days ago
member for 264 days, 26 visits, last login: 128 days ago
Surrey,BC
$40 per month
about 3 days
"I get 1 MB/s on the default package"
"Their customer service is abysmal, upload speed is 512 Kbps"
"You're screwed if you do, you're screwed if you don't"
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I have the default 7.5 Mbps/512 Kbps package. The Shaw guy was actually contracted out, so he wasn't too worried over the Starchoice dish I already had and didn't mind the diplexer that I was going to use to allow the two RF feeds to share the same coax.
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Review by rraine
Posted: 271 days ago
member for 4.2 years, 23 visits, last login: 253 days ago
Victoria,BC
Contract price not specified.
"Good customer service, proactive,connection quite reliable."
"Occassionally slows, but if asked they can restore speed."
"Better than average provider."
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Good speed 99% of the time. Uplink a little too slow for sending large files. Excellent technical support including the ability to enter your phone number for a call back instead of putting up with the blather coming through the phone when in a que. Modem updates without asking for older modems. Service people knowledgeable and quick to respond if problem is not at the shaw site. Overall, a pleasure to deal with.
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 Review by redkingca
UPDATED: 278 days ago
member for 9.2 years, 2075 visits, last login: a few hours ago
Canada
$90 per month
about 3 days
"Very nice install, always willing to send out tech for hardware"
"Too much port scanning through modem"
"regular service good, Extreme service is a waste of time/money"
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Update Feb 28/09
Been about a year since last update. Still having to live with the port scanning, but that is part of the reason I have a firewall up. Shaw service has improved, when tech problems arise I can usually get a tech next morning. And Shaw has proactively called me to ask about service I receive a few times. Still using Standard internet package, light phone service and digital cable.
Update 07-08-08
After being prodded by system message, I have written this update. Service for the most part still works fine. It would be nice if Shaw did something about the now continuous port scanning going on in my node.
Update 10-28-07
Well I have been using Shaw Internet and Phone in my new apartment for a few months now. Service is working fine.
One MAJOR hiccup though, I was offered extreme for 6 months at the same rate I paid for regular service. after I upgraded very bizarre troubles started my new 10MB/sec Extreme service dropped to 2MB/s almost as soon as they switched me. Even after a tech visit and 2 weeks of allowing the network techs to fix the problem did nothing. My service never rose above 2MB/s. So yesterday I switched back to regular service and was back to 4.5MB/sec after a power cycle. I still have no idea what the problem was and obviously neither does Shaw.
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I have been using shaw bundle since feb/06. I now have tv, phone and intenet with Shaw. I have had 2 problems in that time, the first visit after the tech replacing a filter, he replaced all the lines inside the house and ran a new drop "because they were looking old"(a nice touch IHMO).
The second visit was due to complaints from the alarm company about quality of phone levels for monitored alarm(alarm company is owned by local telco MTS, go figure they had a problem with Shaw phone). Was offered same day tech call, tech added amplifier to system and raised signal for all tv and internet too. ^^
update 09-11-06
Tech support like with most ISPs is still hit and miss. The only real problems I have had recently are the result of a fire 2 blocks over burning through the main line last month. There have been a few outages since then related to repairing this.
Paying $150/month(taxes in) for Shaw home internet, Shaw phone and enhanced video with movie channels.
Followup comments: 
Shuttle
@telus.net
| Shaw - West Vancouver I also made the switch from Telus to Shaw. For my Internet & home phone service.
Everything worked as it should for the first 2 days. On the third day I lost my telephone service. I called customer service to report the problem and request that they fix the problem ASAP. I reported the problem on Friday morning. They where not able to book an appointment to fix the problem until Wednesday.
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On Wednesday a technician came out and ended up telling me that line signal is too weak. He had to do something on the main line down the street. After doing this and replacing the filter on the line the service was back up and running.
I did mention to him maybe the line from the street to the house should be changed? He said it was fine. Funny enough the following day someone else from Shaw came to the house and changed the line from the house to the main line on the street.
Everything is working fine now and I do enjoy the faster Internet speed and the features the digital phone has to offer. Such as being able to log onto the web and forward your home phone to another number.
Shaw you must work on your customer service. | |
| | KalSeth
join:2003-06-05
Daly City, CA
| Same deal here We have the Shaw 5mb internet here too. A couple months ago I tried upgrading to the faster 10/mb speed and it was the same problem, much slower! The techs could find nothing wrong so I ended up downgrading to the faster 5mb rate.
Shaw customer service has always been good when I call.
Calgary, SW | |
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huur
@shawcable.net
| shaw problems we got the bundle rip-off package for $163 we were supposed to get hdtv and hdtvplus ,digital phone ,high speed extreme internet.what we got was hd basic with half the digital package,no phone complaints,and the slowest high speed internet....it was faster before the upgrade.and the kicker was the 237 bill.this is crap.someone needs to compete against this monopoly.they rip us off like we're at a gas station!! | |
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Shaw
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Report on Shaw
Don't know what happened with Shuttle, some people are just unlucky I guess...Shaw's been great with me, customer service is the best I've ever experienced, I have extreme and I'm lovin it, I have had up to 25+mb downloads, but mostly in the 3.5mb/sec to 6mb/s....for 11 bucks (or less) more it's well worth it if you want REAL broadband...
Now if I could only get Shaw to lower their NITRO speed access....$50 is a little steep.