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Review by ShadowMeph  UPDATED: 1 year ago member for 4.1 years, 262 visits, last login: 45 days ago
Abbotsford,BC
Contract price not specified.
"fair speeds"
"can get pretty lagging when gaming online/download speeds( torrent) have decressed in the past few months"
"it is ok but I think that it should be a little cheaper"
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I have been using shaw for a few years now and there claim of download speeds of 10mbs well I have never reached that speed at anytime the top speed I have reached is 1mbs as for there stability it is ok except if you do a llot of online gaming then watch out for fairly high lag spikes. There customer service isn't that great and I suggest that if you need to call them and know a bit about computers I wouldn't advise calling the normal help call the corp one that way they don't walk you through everything that you have already done then tell you its on your end I did this accidentally one time and was the person on the other end knew what they were doing not like the normal help were it seems they are reading from a script, in all though they are pretty good but I wished that there was more competition out here in Abbotsford BC to bring down the prices a bit
Well this is an update nov 20/08
for the paste couple of months the download speed of torrents has significantly decreased I have been downloading TV shows so I don't have to watch all of those stupid commercials when I first started to do this my download speeds were between 700Kbs-1.5Mbs now the jump around from 10Kbs upto 300 Kbs that is only Downloading One torrent if I try to download more at the same time the spped will drop . I wish that there was more competition out here
Followup comments:  kingsnoofer
join:2008-12-10 Winnipeg, MB | The speed claim is valid "download speeds of 10mbs" should read "UP TO download speeds of 10mbs". Shaw gives no guarantee of top speed. But your connection is capped at 10mb. | |
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Review by ShawVerySuck  Posted: 1 year ago member for 1 year, 9 visits, last login: 363 days ago
Richmond,BC
$150 per month
"If you want someone piss you off, you got it!"
"GOOD DON''T CARE CUSTOMER SERVICE"
"God bless your online game won't lag"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings well below consensus)
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Think it twice!
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Review by muskoka1968  Posted: 1 year ago member for 1.2 years, 25 visits, last login: 355 days ago
Schreiber,ON
$36 per month
about 7 days
"Good Uptime, Constant Speed"
"Long wait for Installation"
"The best bang for the buck & Greattttttttt for Streaming Video"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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The only bad thing was waiting 7 days for the installer to arrive & the installer was finished in under 10 minutes.
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Review by Its a Secret  UPDATED: 1 year ago member for 1.7 years, 959 visits, last login: a few hours ago
Kelowna,BC
$32 per month
about 1 days
"Speed, service, support, and reliability"
"None so far"
"A very good product"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings above consensus)
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I used to have Telus for services, but they were a nightmare. I've changed back to Shaw in August. 2005 and haven't looked back yet. Internet and phone service is very good. Staff very helpful on the rare occasions I need support. NO billing issues. A 10 in my view.
Followup comments: | Forums » comments on review of Shaw |
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Review by dwoytas  Posted: 1.1 years ago member for 1.4 years, 21 visits, last login: 7 days ago
Sylvan Lake,AB
$40 per month (12 month contract)
about 2 days
"Good speed with virtually no down time"
"Slightly more expensive than the competitors"
"If speed and uptime are your concerns, this is the best bang for your buck"
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Telus ADSL is the only other competitor in this area. There reliability is good as well but their speeds are slightly slower. To compensate, their monthly rates are about 20% cheaper. With Shaw you can bundle you cable, internet and phone (VOIP) to save a little bit more on each service.
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Review by (hidden by request) Posted: 1.1 years ago (review was emailed from domain gmail.com)
New York,New York,NY
$40 per month
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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A good service, better than my previous DSL
Followup comments: | Forums » comments on review of Shaw |
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Review by EveryName  UPDATED: 1.1 years ago member for 7.9 years, 2328 visits, last login: a few hours ago
Montreal
$50 per month
"Tech Support is great"
"Slow connection (area overload), connectivity issues"
"Great deal for the price. If it works."
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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The service was already here when I moved into this apartment. At first we had tons of connection issues. The modem would lose signal and not reconnect for several minutes. This would happen every day, several times a day. It went away, and hasn't happened in a few weeks.
The service has always been slow. We have a 10Mbit connection, and its rare to reach download speeds above 200KB/s anytime apart from 2am - 6am. Then it will download at speeds up to 2.2MB/s (I guess using PowerBoost). Pings during the daytime are also dreadful some of the time. Its just weird because sometimes we'll have amazing speeds and the next minute its slower than dialup. Very inconsistent, and annoying.
I have talked to tech (who btw, are great!) and they said our area of Vancouver is overloaded and that they are probably going to upgrade our area, but they don't have a date yet. They just said probably within the next few months.
For the price ($50 a month), it would be awesome if it worked.
We haven't looked into DSL yet, but if Shaw doesn't get their act together, there will be no other option.
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Review by Tape_Worm  Posted: 1.1 years ago member for 1.1 years, 0 visits, last login: 1.1 years ago
Calgary,AB
$56 per month
"Incredibly fast even at peak times. Very stable."
"Nothing major."
"Probably one of the better providers in the country."
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I'm using the Shaw Extreme 10mbit/1mbit package. It's not perfect, but then nothing is.
The order process wasn't particularly painful (although the billing system was) and there were some minor hiccups (too much signal) at the beginning. But these were corrected on the 2nd tech visit. I was lucky to get a 1/2 decent tech on my 2nd go around, the 1st tech was lousy.
I almost always get ~9 mbit/s, although in the last two weeks it's been severely diminished due to some work that they're doing in my area (confirmed with Shaw). But normally it's full speed.
I've only had to call the tech support a couple of times, and they were pretty good (i.e. not a lot of meaningless diagnostics nor jumping through hoops like Rogers). And all of the CSRs were friendly.
Compared to the other providers I've tried (that is, Telus, Bell and Rogers) they're top notch. When I had Rogers in Toronto, it was a nightmare for stability and Telus was a rip off (I was paying approximately the same amount for 1/2 the speed - I had no choice in this case). And Bell, the less said, the better.
I wholeheartedly recommend Shaw.
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Review by zytsef  Posted: 1.1 years ago member for 3.4 years, 27 visits, last login: 231 days ago
Vancouver,BC
$29 per month
about 10 days
"cheap promotional price"
"slow to get installation"
"good enough"
| Pre Sales information: Install Co-ordination: Connection Reliability: Value for money: (ratings match consensus)
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I originally attempted to go with DSL service because it's generally a little cheaper only to find out that the shack I live in has wiring problems. Contacted Shaw the same day. Got a special promotional price on their High-Speed Xtreme package for the first 7 months. $30/month for 10M/1M advertised, 100GB cap, regularly about $51.
Seems like they're very busy, though, since they told me it would take 10 days to get a tech out to install. The tech was late by an hour and a half but we plugged in the modem and everything was working within about 5 minutes without problems. A Motorola SB5102 modem is provided as part of the monthly price.
Initial tests are pretty decent. Between 6Mb and 7Mb down and roughly 800Kb down, no packet loss and an average latency of 70ms. Not as impressive as they advertise and probably not worth $50/month, but it will do nicely for the next 7 months.
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Review by suaveddie  Posted: 1.1 years ago member for 8.8 years, 267 visits, last login: 6 days ago
Burnaby,BC
Contract price not specified.
"Reliable speed and connection. I am not a gamer, but for my purposes, the connection is great"
"Solid connection, good speed, haven't had to use support yet."
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
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I get a consistent 5Mb download and 500 kb upload even with wireless lan at home. Switched from awful Telus DSL service close to a year ago.
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