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Review by ilianame 
UPDATED: 1.3 years ago
member for 7.4 years, 15 visits, last login: 1.3 years ago
 Burnaby,BC
 Contract price not specified.
 about 1 days
 "Incredibly Stable, Awesome speed with Extreme-I Add-On, Perfect Network Quality"
 "Bad upload speed, Possible slow downs at peak times"
 "Great service and great network, extreme improvement over past 2 years, incomparable to any other residential provider."
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I've been with quite a few different providers: Shaw, Telus, Novus.
Been with shaw at current location for a full year, my package is Extreme-I with Speed Boost. I cannot recall when if ever did I have to reset the modem to fix any connectivity problems, simply there were none. The speed is mind blowing with Speed Boost, but will slow down for peak hours 6pm to 10pm. After 10pm I was able to reach speed of 32mbit on a speed test. Thats 4 megabyte per second, common download speeds with Firefox from a Microsoft website is 1.5 - 2.5 Megabyte per second!!! Full 4 megabytes can be forced through FlashGet/BitComet http downloader.Customer support is nice and friendly, tech support ranges from green guys to guys who are purely lazy to look for a better paying job.
I would definitely recommend Shaw as a first choice, but line quality will depend from building to building, so if your connection is not what you expected, before flaming shaw tryout a couple of other major providers (but none, except for business alternatives match the Shaw's advertised and theoretical speeds)
»www.speedtest.net/result/303459920.png
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Review by Phasers
Posted: 1.3 years ago
member for 6.3 years, 15 visits, last login: 1.2 years ago
T2V- 0M5
$40 per month
"No Contracts"
"Managers are Idiots because some of their decisions are really off base."
"Overall I am happy with the service I have. I do think the price for some of the services could be lower."
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I have the HighSpeed Extreme with PowerBoost supposedly. Shaw claims that I can get upto 10MB's or more download speeds. In the almost 2 years that I have had it, I've yet to see anything close to those speeds on a continual basis. A couple of times while downloading Torrent Files, I did reach almost 7MB's. And that speed only showed up for a few downloads. I feel Shaw is wrong to claim that a customer can get these speeds. When I pay for a service I expect to recieve what was advertised on a continual basis. NOT every now and then. I have the Motorola Surfboard Cable Modem SB5101.
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Review by (hidden by request)
Posted: 1.3 years ago
(review was emailed from domain stellartech.bc.ca)
v0g1H
$45 per month
"Much higher spped with new modem"
"Line problems causing problems and outages"
"Happy enough for now; only other high speed option is more expensive"
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I've been a Shaw high speed internet customer for a little over two
years. I live in a very rural area. I'm at the far end of their line.
I've had numerous serious problems mostly caused by problems on the
distribution line.
I was getting download speeds of around 2500 kbps but last week I was
upgraded to a new Motorola modem. I was promised I would be able to get
faster speeds and it's true. Speedtest.net gives results of dl 4634/ ul
490/ ping 67. DSLReports speed test results are dl 3240/ ul 472/ ping
57.
That's great but there's still problems on the line as the modem has
problems locking in due to high levels. A technician is supposed to come
by today.
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Review by canuck84
UPDATED: 1.3 years ago
member for 1.3 years, 2 visits, last login: 1.2 years ago
Edmonton,AB
Contract price not specified.
"Reliable Connection, Awesome Speed"
"Speed Variations"
"Great connection for bandwidth intensive activities"
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I moved from Toronto to Alberta last year, and I was extremely satisfied with my Rogers High Speed service. I was initially skeptical upon having Shaw but since it was my only cable option, I decided to give it a go. The initial installation was NOT a good experience, I found the technician who completed the install to be completely rude and miserable but I later realized this sort of customer service is rather common out here in Alberta so I later shrugged at that incident. But, most importantly, the quality of the service provided has been extremely satisfying. I find my speeds not only consistently faster than that of Rogers but also more reliable. I liked my Shaw High Speed Enhanced that much that I decided to up it a notch after trying out the 'Power Boost' feature. I upgraded to Xtreme-I service which not only provides speeds of up to 10 MB but also provides free Power Boost which means my downloads sometimes start off at 15-20 MB/sec after leveling off somewhere below 10 MB. I bundle all my services, phone/internet/tv and the bill comes to roughly $190 a month, which is not cheap but is far cheaper than the competition considering the product quality.
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Review by Regnar
Posted: 1.4 years ago
member for 1.4 years, 6 visits, last login: 1.2 years ago
Calgary,AB
$50 per month
about 2 days
"I have now had shaw internet for 6 years 3 locations 1-3 drops in that time!!!!"
"I Have a temprorary line running my services"
"Could not be Happier"
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I have the xtreme I connection 10Mbs down 1Mbps up speed tests usually run between 7.5-9.5 which is ok I was living in a saturated area for a little while f=took 3 months to fix, but i never dropped below 4 Mbps Shaw had no issue crediting me for 3 months of xtrme (10$ extra per month). I have had 3 Modem replacments (all free) no cost service calls super cheap. I also run HD TV through shaw no effect on internet speeds. My only complaint is the temp line running through my back yard (the reason for the drops in service but nothing has happened in 2 months)
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 Review by TLS2000
UPDATED: 1.4 years ago
member for 5.7 years, 1620 visits, last login: a few hours ago
Calgary,AB
$45 per month
"Powerboost, but only late at night"
"It takes a long time to fix speed problems related to saturation."
"Shaw has dealt with the saturation on my node. Highly recommended!"
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Ordered Shaw high speed, Home Phone and Cable to be installed for 2 days after I moved to Calgary. Shaw's technician showed up to do the install 1 day before I had asked them to come. They never called to ask if that was ok. No one was home so he left a card and took off.
My next install, the Shaw technician showed up at the front door, even though I had clearly told them to come to the side door (basement suite). He left a card at the front door and took off. I got the card only minutes after he had left it.
Third time, the Shaw technician showed up 2 hours early for his appointment. I was still at work and was unable to leave. Because of all of my previous issues with the installation, the tech waited for me to come home from work. He performed the install of all of my services including basic cable. I wasn't satisfied with the basic cable hookup, so he upgraded it to full cable (not digital) on the spot for me.
The internet connection is horrible. If it's not later than 2am, I usually get a 2mb download speed. After 2am I get 10-15mbps depending on which application I'm downloading with. Powerboost works great during the 2am-4am window and gets me 15mbps downloading from newsgroups.
This segment, and most of Calgary from what I've seen, are overloaded with people. I'm paying for a 10mb connection and at most times am getting less than 1/3 of that. I don't recommend this service until Shaw gets their act together and fixes it.
Edit: In the past week I've noticed that I'm getting my advertised speeds at all times of the day. It looks like Shaw has finally fixed the saturation issues in my area and as such I am a very satisfied customer.
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Review by bzmomto6
UPDATED: 1.4 years ago
member for 1.4 years, 3 visits, last login: 1.4 years ago
Saskatoon,SK
$40 per month
about 2 days
"Good customer service and connection reliability."
"I find that my speed lags from what is advertised even with Power Boost,"
"I am relatively happy with my Shaw service although I have little to compare it too."
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I selected Shaw over phone companies internet package because I have internet bundled with my phone and cable. Shaw offered better sign up incentives, better customer service, and better bundle rates than our local phone company rates.
Shaw advertises 5.0 Mbps per download, but I am finding that I am not reaching those speeds very often. I did have Power Boost added onto my High Speed package, and this seems to have made a bit of difference in my speeds. Overall, Shaw provides enough speed for my downloading needs but if you are someone who needs to download large files quickly you may want to check out Shaw's Extreme 1 or Nitro packages.
The time from my order to the install cannot be beat. I signed up on a Tuesday evening and by Thursday noon I was up and running. The installation was flawless and the person installing my services made sure to go over everything with me before leaving. I could not have asked for better service.
Overall, my experience with Shaw has been a positive one. My only complaint is that my speeds are not as advertised, but I think that most people have this complaint.
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 Review by jbcalg
UPDATED: 1.4 years ago
member for 8.1 years, 3508 visits, last login: 2 days ago
Calgary,AB
$100 per month
"fast, reliable, cheap ($42 mth for 5000/800 connection)"
"all the complainers who want unlimited bandwidth"
"is the line at the bottom of a column of numbers"
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fast, reliable, works fine
$78 mth for digital cable, highspeed internet etc
update:
speed has dropped to 4000/400 on average in the last year (2003) but reliability is still good,
never any probs with tech support (haven't called much but pretty good when i do)
weird posting people - how about writing your own review or taking somewhere else 
-------------------
update summer 2008
almost full meal deal now
added telephone to the internet, plus cable/movies/HD since day 1 (except HD of course, that's newer )
still good
- buried cable broke, fixed right away
- telephone install, smooth as silk
still the best game in town
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Review by zardoz
UPDATED: 1.4 years ago
member for 2.3 years, 567 visits, last login: 1.2 years ago
Chilliwack,BC
$45 per month
about 5 days
"Fast when it works."
"Price, contacing tech support can be an exercise in futility."
"The only broadband service available here."
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Update: Since downgrading from Extreme-I to regular High-Speed over a year ago my up/down speeds have been fairly consistent and close to advertised numbers.
Update: Shaw did not reply to a request for tech support at all. If there was any real competition I'd drop Shaw in a heartbeat.
After subscribing to High-Speed for several years I upgraded to Extreme-I. Speed was as expected for a few weeks, then gradually degraded to little more than High-Speed. Shaw seemed unable or unwilling to improve the situation, so after about 5 months I re-subscribed to High-Speed. Speed/latencies have been more or less stable for several months (except for a few days of dial-up speeds).
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Review by Googler
UPDATED: 1.4 years ago
member for 2.8 years, 1021 visits, last login: 2 days ago
Chilliwack,BC
$32 per month
about 4 days
"Fast, reliable, good tech support, price"
"In some areas they have throttling (not here luckily)"
"Great quality Internet, Phone and TV"
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We have been using Shaw for about 3 years now at about $76 a month that includes basic cable, Tier 2, and internet which is $32. Since we got Shaw Digital phone in April the bill went to $113 a month.
When we started using Shaw High-Speed we had the old Terapro Terayon modem and speeds were quite low. So when we complained, a few days later they e-mailed us saying that they were doing network upgrades in the area and that helped a little. Then in about June, 2006 our city (Chilliwack) got DOCSIS and we got the new Motorola Surfboard 5101 modem. That must have been the best thing I ever did to improve my speeds. Now I have consistent high speeds (4958down 489 up) all throughout the day.
There was only one time we had our internet go down but that was only a few hours, and we actually drove by the problem area and saw them fix it (we think there was a fibre optic cut). In fact our internet has been up more than our Telus phone line. Any issue we had with our TV service was also fixed quickly and for free. The only real thing I have to complain about is that in the fall of 2006 the speeds were slow in the whole Fraser valley for a few months (this happened when they upgraded the i-extreme speeds to 10mbit), but that has since been resolved.
It generally takes about 0-5 minutes to get someone on the line for tech support (when we ordered digital phone we got someone instantly) When I got the rep on the phone they were very courteous, and my problem was quickly resolved. At one point we needed an amp put in the line because the TV quality was snowy, so Shaw came and installed one for free. It took them about ½ hour and they answered any questions we had.
In mid-April 2007 we got Shaw Digital Phone Lite installed, we ordered it end of March, took them a while since it was just released and they had to port our number over from Telus. When they came to install it, they were on time and there were two people (one was finished early that day). They got right to work and found that the only place they could place it was in the basement which was finished. There was no cable, phone, and electrical jack together so they had to go through two walls and under some carpet. They did a very good job and you would never notice that they put anything though there. Once in was installed they tested it and everything worked fine. And then they left, it took 2 guys about two hours to install it. The modem we got was a Motorola Surfboard SBV5120 with the PB1000 8 hour battery pack. We have found the Shaw phone far better than Telus, it even shows the telephone number from people in Europe and they charge per 15sec (4cents per min) so a 30 sec call is only 2cents. We mainly got it because of Price, Telus sucks, and it’s one bill. I give it two thumbs way up.
Overall Shaw gives us good quality service, for a good price and we are very satisfied customers.
*UPDATE JUNE 18, 2008*
We have now had shaw phone for over a year. It has been working great, except for a bit we had some echo issues, but that was resolved with them putting in a new Arris modem. Our internet connection has remained stable, just going down once for a few hours. Our speeds are still near the advertised speed during most of the day. It slows down a bit, during peak times, but thats not much of a problem. TV service has gotten slightly more expensive, but its still good. The only problem is when there is really bad weather like snow, it takes them a while to clean the dishes, so some channels may not work for a while.
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