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Review by STEvil 
member for 2.3 years, 1 visits, last login: 2.3 years ago
lodged 2.3 years ago
 Raymond,AB
 $45 per month- (12 month contract)
 about 3 days "Nothing" "Slow download rates, huge frequent downtimes, poor field techs, poor phone techs." "Not recommended"
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Been stuck with Shaw in Raymond Alberta for a long time. Frequently (once a week it seems?) service completely drops for anywhere from an hour to a full day. Average download rates are 1.5-2mbps, far from the advertised 5mbps.
Should have stayed with Telus. Had the same connectivity issues but at least the techs were easier to talk to than "unplug the modem and plug it back in again" and download speeds were always fairly consistent. Enhanced DSL package now available in town reaches almost 1MB/sec download rates at times.
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Review by sinbad2
member for 4.2 years, 1 visits, last login: 2.3 years ago
lodged 2.3 years ago
- undisclosed location
- $112 per month
- "Decent speeds most of the time"
- "Rediculesly small data Cap, traffic shaping, lazy company that would rather pay dividends than invest into its network"
- "Telus and Shaw your only two options for fast internet, both have data caps with retarded overage charges so pick your poison"
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I have been with shaw for over ten years. They were a decent ISP until recently when they along with their oligarchic partner Telus started lowering data caps and implementing overage charges. Competition between ISP's in this part of the country is dead, so instead of investing in its own network shaw can safely pay out hefty dividends in the knowledge that there is nothing consumers can do but shut up and accept what ever fees/charges they wish to impose on them.
Personally I'm thinking of switching to TekSavvy, their internet may not be as fast but at least their data caps are more sensible and the monthly charge is also cheaper.
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 | |  unenforced caps
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| | | | | Re: Telus hasn't lowered caps or implemented ubb. The Shaw rep I talked to today when I was inquiring about cancelling my services told me that Telus does in fact enforce their caps with UBB and essentially lied on national television during this interview. Yet another lie, I will most certainly be cancelling my services now. Shame on you Shaw, your retention tactics are unbelievable. | |
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| | Ask a Telus customer Telus is NOT charging for overages YET. Ask any Telus customer. They may even show a screenshot of their account showing 0 usage. | |
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Review by cableguy99
member for 2.5 years, 21 visits, last login: 2.2 years ago
updated 2.3 years ago
- undisclosed location
- $50 per month
- "It works great, reliable."
- "Usage Base Billing makes it not worth it if you have multiple users or are a heavy user. Very dishonest with their customers."
- "Not worth your time, go with a respectful provider that doesn't lie and heavily cut services while keeping costs the same."
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I'm cancelling Shaw after 13 years. I was pleased with their services for
many years. I even became a technician for many years and was able to see
the inside workings of the cable industry and understand their network. But
with the introduction of Usage Based Billing I am cancelling my services
this month and switching to Telus. I will also be advising all the people I
sold services to over the years that they should do the same, and I will
educate as many people as I can about it. It was bad when people had slow
connection speeds in the mid part of the last decade, and I thought it was
awful how dishonest Shaw was about it when they lied to their customers and
wouldn't admit that the issue was due to their network not having the
capacity to handle the traffic. They wouldn't even officially admit it to
their own technicians and would send them out to blind service calls just
to 'make an appearance'. I only found out what the real problem was during
casual conversation with someone high up the chain of command. Eventually
Shaw completed upgrades and everything was fine until now. I think it's
pretty obvious that the network is reaching capacity once again, and
instead of keeping up with technology and the world, Shaw has decided to
take the cheap route and reduce bandwidth by forcing their high users and
multi-user families to switch over to Telus, who will not be practicing
UBB. And they have also decided to reduce their monthly bandwidth cap to
what it was before June of 2010, with hardly a whisper to let people know.
This honestly does not surprise me in the least, as Shaw is always behind
on technology and new services, and from my experience will always be. They
are a horribly mismanaged company and I highly recommend looking elsewhere
for your services.
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Review by arya_2288
member for 2.4 years, 220 visits, last login: 311 days ago
updated 2.3 years ago
- Vancouver,BC
- $110 per month
- about 14 days
- "Internet Speeds"
- "Customer Service, Retention Line, Tech Support, Value"
- "Stay Away from Shaw!! (Get Telus, or Novus)"
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Hello All,
I was asked to review my ISP and here's what I think, based on my experiences:
My Package:
Extreme-I (15/1 Mbps) ::: SB5102
2 separate NA phone lines with full features
3 PVRs (All channels {SD+HD}) ::: DCT3400 series; 2 Old school PVRs (w/ DVI) - 1 PVR (w/ HDMI)
*** Quick Note ***
Please don't give the on-site install guys a hard time. From my past experience, every one of them has been really kind and honest - these guys are the true backbone for the company's success. They're just there to do their job - whether they like it or not. My install took a few min (~10 min) and everything was good to go.
Good:
Internet Speeds - I live on West Cordova Street in Vancouver; Shaw tower is literally 2-4 blocks from me. If I didn't get good speeds then I don't know what else Shaw has to offer. I'm keeping in mind that my building is Novus Ready and has FTTB (Fibre-To-The-Building). I believe Shaw uses those to feed internet into my house - then again I do use a modem through coaxial - instead of the provided ethernet port in my house (I believe those are for Novus - can't wait to cancel - currently considering to switch to them instead).
Bad:
Where do I start?
Tech Support - One of the WORST tech support centers I've ever come to terms with. Call Novus right now (604.642.6688) I'm almost certain that they'll pick up in less than 10 rings (and straight to a human operator - not some button mashing voice recorded messaging system). I was one of the first to use Nitro in Vancouver and you can check my previous posts by searching "arya_2288" regarding Nitro. So many issues, paying ridiculous amounts of money, and the least I could've / would've expected was tech support for a loyal and high paying customer - no dice. The best support advice is blaming other systems or to force a modem recycle - "unhook the power and cable - now attach - is it working?"
Customer Service - Let me just quickly say 75% of them don't know what they're doing or saying. All they care about is sales or up-selling. period. There will be rare instances where people will comment - "must've been your luck, because mine wasn't as bad" but let me assure you - these people are part of the 25%. They are ignorant, rude, and dishonest - all for what? a sale? pathetic.
Retention Line - One of the worst I've ever seen. These guys will lie through their teeth to do anything to get the customer to stay and offer ridiculous packages. Only reason why I'm still with Shaw, but if I see one slight bit of overage charge then I'm out no matter how good the deal (currently 2 NA phone lines jacked with all features, Complete TV package (incl. 3 HD PVRs), Extreme-I = $90-95). They went on to tell me how cable has better bandwidth offer than fibre, how Novus is a small company and might pack their business and cease to exist the next month, how phone land lines are better than VoIP offered over fibre, etc (2.5 hours worth of Shaw Retention Line BS-ing me).
Value: In this 12 month period I'm in as a "new" customer - its great; as mentioned above for all those services for only $90, not bad. Will I be sticking with them in the Long Run? No. Even short term isn't guaranteed - especially with all their "hush hush" techniques and over-usage charge(s). Sure their 15/1 Mbps offer in year 2000 was one of a kind, but even Telus can offer the same with same if not better stability - Telus's 25/2 is impressive.
*** FINAL NOTE ***
If you don't have to deal with them and you're a new customer - please stay away from Shaw - they have nothing new or innovative to offer. They're sticking to their old ways and trying to drive out healthy competition. Telus is offering TV service which almost rival Verizon FiOS
((»www.youtube.com/watch?v=BDJMdIP-cNQ) - also if you get the xbox 360 offer, they've included a Telus TV app on it which allows you to watch tv through your console!! - Now that's innovation.
If you have any questions, etc - username: arya_2288
fire up any message and I'll try to get back to ya as soon as I can.
Hope this review helps.
Thanks DSLReports.
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Review by afreak
member for 4.1 years, 95 visits, last login: 127 days ago
updated 2.3 years ago
- New Westminster,BC
- $65 per month
- about 3 days
- "I get 1 MB/s on the default package"
- "Their customer service is abysmal, upload speed is 512 Kbps"
- "You're screwed if you do, you're screwed if you don't"
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Currently have the 15/1 package. Speeds are good but the caps are ridiculous. Last time I checked our country isn't serviced by a link from south Asia. Why do we have to have Internet service like the Australians?
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Review by tired
member for 2.4 years, 220 visits, last login: 8 days ago
lodged 2.3 years ago
- Calgary,AB
- $107 per month
- about 1 days
- "Great speeds and reliable connection, friendly staff."
- "Unannounced service changes amount to massive price increase."
- "Would love to stay with them, but they've become too expensive."
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I've been a customer of Shaw Internet for many years and have never had any issues with them. They've continued to upgrade their services and provide increased performance while keeping prices in check. I was on a 50Mbps down/3Mbps up package with a 250gb transfer limit for $107 per month.
This year, though, they did three things simultaneously:
1) They rolled back the transfer limits on the package I was subscribed to (from 250gb to 175gb) without announcing the change
2) They "increased the accuracy" of their reporting tool, so the 70gb/month that I've averaged the entire year suddenly jumped to 500gb last month without any behaviour changes on my part.
3) They moved from a soft cap of warning and encouraging package upgrades to $1/gb charges.
These three things meant that if I had remained with them my bill would have jumped from $107 per month to $432 per month, or if I had pre-purchased their data packs to $207 per month, which would cover up to 675gb usage.
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Review by ali3nx
member for 2.3 years, 4 visits, last login: 2.1 years ago
lodged 2.3 years ago
- Winnipeg,MB
- $170 per month
- "I have been a shaw subscriber for ten years If shaw adds over limit charges to internet access I plan to cancel my service."
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I have been a shaw subscriber for over ten years. If shaw adds over limit charges to internet access I plan to cancel my service.
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Review by GoShogun
member for 2.4 years, 2 visits, last login: 1.5 years ago
lodged 2.3 years ago
- Calgary,AB
- $120 per month
- about 5 days
- "They were ok for a while"
- "Overages...seriously?!"
- "Rip off, plain and simple"
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I have been with Shaw for quite some time now and I never had any huge complaints. There tech support was a bit iffy at times and my HDPVR box I got from them would go crazy now and then. Also, my internet speeds didn't seem very consistent and rarely reached the speeds they advertised, though they came close now and then.
But after the overage charge annoucement for internet use, I cannot fathom staying loyal to them. I was a Shaw Xtreme user and 100GB caps are a joke. On top of this, 1$ per GB overage fees are insanely priced as well.
I've already closed my account and moved to Telus where for now, they don't seem to be actually charging overages from what I hear.
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 Review by timerider2
member for 2.4 years, 85 visits, last login: 2 years ago
updated 2.3 years ago
- St Albert,AB
- $61 per month
- "Used them for 12 years never had any major problems"
- "Recent CAPS and OVERAGE FEE's are insane."
- "Stay as far away from shaw as possible if you value your bank account"
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Check out this thread, it's all there. SHAW = BAD NEWS
»Shaw charging for extra bandwidth.....
12 year plus client, never had a complaint or problem, recent Cap and Gouge policy has made me lose all respect for SHAW. Stay as far from SHAW as you can get. SHAW reps are also extremely rude, everytime I have called to get a better deal or inquire about my usage I was treated like a criminal because I was a little over my caps, beware...... It's not the SHAW it used to be.
Have since switched to TELUS High Speed Turbo (15mbs) and I am very happy. Same speeds as SHAW Extreme if not better, and no SHAW bullshit.....
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 Review by joshb
member for 7.2 years, 1793 visits, last login: a few hours ago
updated 2.3 years ago
- Calgary,AB
- $51 per month
- about 4 days
- "hook up was easy"
- "Does not understand how compete"
- "Stay away if possible"
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Have not had service with this company for a while considering some of there recent decisions I will not ever be going back....
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No longer have service with this company. At this time I do not require more than one internet connection. If and when the time comes when I require two connections I call on shaws services again.
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Since I have now been in my new place for just about a year now. I have to say I have been actaully impressed by there service. Had a few problem with the speed boost. One of the Techs recommended moving over to a business plan. He said it might solves some of the problems. He was 100% correct. Since I moved over to business and no longer have to deal with withe speed boost I have had zero issues with it. Speeds are good. and seems fairly stable. Note the move over busines was so I could get a decent a cap and still maintain my decent download speed.
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I'm 2 weeks in. There have a been a few speed issue but Shaw is dealing with it. Not as fast as I would like but things are getting better. They got the levels under control and now it's just a waiting a game for them to finish up getting the bandwidth figured out. I have been told the abuse team is dealing with it and it is getting better. I guess they have bandwidth hogs on my node.
Good work Shaw keep it up.
Well after constant problems with Telus I decided to get another tech out. He came and was nice enough to release me from one of my 2 internet contracts without penalty.
I decided to see what shaw was offering.
When I called in they were very informative and new there products. No pressure at all to hookup. They were more than willing to give me a day or two to make up my mind and work things out.
Day of install was great. Tech showed up exactly at 5pm. I asked he be there as early as possible and they came through. Although they say no promisses as far time.
First day of service was a bit rocky but after a call to support they figured out the issue and will have it resolved within the next week. Not a major issue but it is a pain at times.
Botton line shaw has gone though some major changes for the better since the last time I had any services with them. If things get fixed when promised and everythings continues the way it is I will be one very happy camper.
Well Shaw came in and installed Tv service. They got the TV working no problems but ran into level issues with the Internet. They got the internet fixed and now have to go back and fix the TV again. At least they did the node split before promised.
Well the service has been up and down and they have been having trouble find the problem....After 6 service calls they finally figured out there was a break in the line some-where and are working towards fixing the issues in fairly reasonable pace....
Bottom Line Call center is full of it......Field techs when they take the time to do there job right they work miracles......Bottom line Shaw field staff need to stop running there days buy the clock.....and actually fix things instead of passing it off....
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Getting 50% less and paying 100% more
service