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Shaw page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 450 reviews (230 good) (121 bad)
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Review by elgoog See Profile

  • Location: Edmonton,AB
  • Cost: $74 per month (12 month contract)
  • Install: about 9 days
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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(ratings below consensus)

Installation went ok; they first messed it up but I caught it before the left, and they fixed it.

Modem is annoying; has built in router and crashes a lot.

Cap is very annoying; they just bump you up to next expensive plan even if you don't want to pay $129/month for internet

member for 41 days, 59 visits, last login: a few hours ago
updated 41 days ago

Comments:

Tuckered

@204.209.209.x

-1 recommendation

Incorrect

"Cap is very annoying; they just bump you up to next expensive plan even if you don't want to pay $129/month for internet"

For a customer of 9 days you can't make this statement.

FYI: Having experienced their bandwidth team personally I can tell you they will ask you to upgrade but will not force you to yet.
elgoog

join:2014-09-09
Edmonton, AB
Reviews:
·Shaw

Re: Incorrect

said by Tuckered :

..
"For a customer of 9 days you can't make this statement."
..

If you read, 9 days is the time it took to INSTALL the service. Not how long it has been INSTALLED.

Your comment is not relevant.






Review by kevinds See Profile

  • Location: Calgary,AB
  • Cost: $200 per month
Good "Good uptime, decent support"
Bad "Expensive"
Overall "One of the top ISPs in North America"
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(ratings match consensus)

While I'm looking at other providers, if I wasn't on a grandfathered rate, I wouldn't still be with Shaw.

Business 100 is very expensive for what it offers now, should include more than it does for the price.

Have two DPC3825 bridged modems, had to use a hack to bridge the 2nd one, up-time is great (above 99%), better than some data centres I've had servers at...

Overall, easy to deal with, usually pleasant and productive. Next day service calls when one is needed.

member for 11.4 years, 1566 visits, last login: 2 days ago
updated 76 days ago

Comments:

Review by zod5000 See Profile

  • Location: Victoria,BC
  • Cost: $80 per month
  • Install: about 15 days
Good "Fast Connection. Smooth Installation Process. Good Tech Support."
Bad "Constant Price Increases."
Overall "Shaw offers a solid internet service but it's getting very expensive."
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I've been using bb50 for nearly 3 years. The speed has been rock solid for all that time (I think there was a half day in there a year or two back with some issues, but other then that....). The only issue I had was my router resetting out of bridge mode. A quick call to tech support had it back into bridge mode (I really like the fact Shaw allows for bridge mode so I can use my own router).

The product is great, customer service is great (especially the concierge instant chat), and I have no real complaints about the service.

The one complaint I have is a pretty big one. Shaw won't stop increasing prices. Between cable and internet my rates are up over 30% from when I signed up 3 years ago. The pace of these price increases is unsustainable. I don't think I'm far from ditching the cable services with Shaw. Once I do that I'm more than likely to go to a smaller firm who offers unlimited caps and move my service.

Shaw needs to get a grip on the price increases. It's beyond reasonable. This is why I rated everything pretty high except for the price. The product and customer service are great. The prices and constant increases are horrible.

edit: I saw comments below asking about being on a crowded node. I would have to say I'm not on an overcrowded note because i've never experience speed issues. I also go over my cap by a fair amount and shaw hasn't harassed me about (which to my understanding is something they are more prone to doing on crowded nodes).

member for 11 years, 4566 visits, last login: 1 days ago
updated 181 days ago

Comments:

Nothpy

@shawcable.net

Shaw? really?

Shaw (

18286719

join:2013-02-02
Whistler, BC

100% reliability?

I'm surprised your connection reliability is at 100%. How congested is your node if at all?. Do u get full speed 24/7? and has your internet not randomly cut out on you a few times (more then once every 3 months is to much imo, but i wish it was no more then once a year, announced in advance for no longer then 4 hours.) i have probably had mine go out 5-8 times in the 8 months i have been with Shaw. though im hoping, and have high hopes that after my last unannounced cmts upgrade that it does not cut out for a very long time.
--
Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U
AJ102

join:2005-03-22
Vancouver, BC
Reviews:
·TELUS

I agree - it's the price increases

I've been very happy with Shaw's cable internet service. It's very reliable, and performance on my node has been consistently good for years. But the steady price increases at way above the inflation rate for the same old service are a constant annoyance. Part of the problem is the silly new-customer and customer-retention deals being offered. The initial deal for me was $10/month for a year. Since then I've been on the point of leaving twice, and each time Shaw has offered me a retention deal that was more than half off what I was paying. But this time the offer came too late, and I've already made other arrangements. Why can't they just offer reasonable rates to everyone in the first place and quit this let's-make-a-deal game?

Review by kif_ See Profile

  • Location: Sioux Lookout,ON
  • Cost: $94 per month
  • Install: about 8 days
Good "Billing is accurate."
Bad "Town is congested, very high latency, "
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I'm on Business 25 for the static IP. It was a big pain getting Shaw to find my address since the part of town I live in does not have postal service, so my house address does not "exist" according to Canada Post. Once we got all the information input correctly the install went fine though.

I have had very little good to say about this internet connection since day one. It seems the first modem that I was provided with (Motorolla SurfBoard SB5102) was defective and I experienced high packet loss for the first couple weeks of service, the tech who came to look at the issue said "nothing was wrong" but did replace the modem anyway. Since then, the modem has been reliable.

Very rarely do I see my advertised speed. Most of the time, I see around 6Mb/s instead of my advertised 25Mb/s, and at other times it can be as slow as 3Mb/s! Many many calls in to the call centre only to be told things like "your network card is set to full duplex so it won't be fast" or "You need to connect a computer directly or it will be slow" or even "FreeBSD is making your internet slow" and worst of all "Skype is routing everyone's calls through your connection so its slow for that reason". I was basically told everything except for "we've noticed congestion in the area" which is the final answer I got from Shaw.

After I had the technician out the last time, he even showed me the modem diagnostic tool and said "your signal is fine so there is no problem with us" When I told him that no matter what house I was in in town with Shaw, the same problem existed he then admitted that there was "congestion" in the town that would not be dealt with until the ground thaws in the spring/summer and that I would just have to live with it until then.

To top it all off, I was told that latency of 130+ms to a server in Winnipeg MB was "really really good" keeping in mind that I am quite close to the ontario/manitoba border.

member for 4.7 years, 33 visits, last login: 106 days ago
lodged 225 days ago

Comments:
kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw

Cisco

See if you can get Shaw to replace your modem with the Cisco in bridge mode, I had very similar issues on business 25 until I upgraded to the Cisco modem, at that time, I was only able to with the 50 service, which I did try. Worked great for me since.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

Review by wolfe See Profile

  • Location: Coquitlam,BC
  • Cost: $71 per month (3 month contract)
  • Install: about 3 days
Bad "Better Deal at telus for internet, however better at shaw for tv"
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My Other Reviews

·TELUS
To be blunt, shaw internet sucks, they have a cache system for websites that screws with dynamic content, and the download rate sucks for netflix etc. better off with telus (which i dont like either)

member for 252 days, 0 visits, last login: 252 days ago
updated 252 days ago

Comments:

jtl999
CEO of Actiontec Dev Team

join:2012-11-24
In the GVRD
kudos:4
Reviews:
·TELUS
·Shaw

Caching system?

To my knowledge Shaw has done no caching since early 2008 and it was a opt in caching proxy. The only forms of traffic tampering they do is DNS redirection if you use their DNS and some throttling.
--
Telus 50/10 V2000H+E2000 WAP






Review by HempHog See Profile

  • Location: Okotoks,AB
  • Cost: $90 per month (month by month)
  • Install: about 4 days
Good "All good"
Bad "Well if you need to complain, the data cap I guess"
Overall "Off the hook"
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Make sure you have a high end router to support the connection speed,'

Latency is great for gaming, excellent to servers in Chicago. West coat 30 - 40ms.

Download speeds are top notch at all times.


member for 10.6 years, 759 visits, last login: 154 days ago
updated 253 days ago

Comments:






Review by eject See Profile

  • Location: Calgary,AB
  • Cost: $70 per month
Good "Secure, Stable, Sufficient"
Bad "Questionable foresight, Seems to enjoy acting strong with long time costumers, Zero flexibility"
Overall "In a world... with only one or two primary providers and untested third party providers you may be without recourse."
Pre Sales information:
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Shaw's had issues recently, primarily the out of touch bandwidth restrictions. Their enforcement of it has been clumsy at best with no practical solution aside upgrading to the next tier package which would require someone like myself to either rent or purchase a new modem when I've already purchased a perfectly functional modem along with a marginal bump in data bandwidth, those upgrades are not worth the price of admission. While the doubling of throughput is fine it's also highly hypocritical and counter productive towards the true underlying issue of deficient data bandwidth. Their roll out of 100-250mbit packages earlier this year has ostensibly been stymied since they're here and gone, day to day, on the package listing which may fuel speculation about not having the ability to sustain, this is the trademark inconsistency and poor business acumen that Shaw's become known for in my experience and also the main culprit for decaying their product, the incessant striving for higher speeds, keeping up with the Jones, all while failing to bolster the far more important data bandwidth that goes hand in hand with these high speeds.

Their unlimited offerings across the 10mbit-50mbit are one positive step forward in my opinion but the egregious price gouging results in two steps backward. Relative to third party providers offering Shaw's own 25mbit with unlimited data bandwidth for around $55.00 monthly plus extras like modem purchase that may raise it to $65 or more, Shaw is far less attractive charging $155.00 a month for the exact same specifications. Shaw is in a strange spot currently, there has been mass exoduses from their service in the past and I suspect we're on the precipice of another. This is exactly what needs to occur to help ensure Shaw becomes consumer friendly again as they've been in the past, but it may also be past the point of return.

The only real benefit Shaw currently provides is anonymity and shelter from copyright trolls, something third party may easily succumb to. Ultimately the best fix to the greatest issue Shaw is currently facing, paltry data bandwidth, is another uniform increase across all packages, they did this 3-5 years ago but it's no longer current in todays Xbox One/Playstation 4 full game downloads and HD streaming video climate. If third parties can resell their own service at a far better price with unlimited data bandwidth surely Shaw can find a way, otherwise I suggest you find it yourself as I'll be attempting soon. Here's to the inevitable roadblocks and stonewalling.

member for 1.7 years, 26 visits, last login: 298 days ago
updated 298 days ago

Comments:

Review by Baud1200 See Profile

  • Location: Edmonton,AB
  • Cost: $130 per month
  • Install: about 1 days
Good "OK if you are still grandfathered into old unlimited package."
Bad "Network Congestion Major unlimited packaged removed due to network strain"
Overall "Shaws actions admit thier network is unable to sustain anything greater than they currently do. Eliminated high use plans."
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Seems that Shaw has sold more of these packages than they can support in the Edmonton area, as speeds have dropped below what the package offered original with only half of the upload channels bound. 15Mb upload is unseen anywhere outside of speedtest.shaw.ca (shaw network), points to congested equipment... time to upgrade Shaw, obviously the digital conversion didn't free up enough bandwidth.

Speeds in image below are from the Unlimited 250 plan, It should show 250/15 yet the numbers are far off, especially poor on the upload.

*updated
Unlimited packages above 100 have been removed due to too much strain on the network... guess the initial hypothesis wasn't too far off...

Attachments:
Click for full size


member for 11.6 years, 131 visits, last login: 33 days ago
updated 304 days ago

Comments:
matt1101

join:2012-02-29
Lethbridge, AB

I agree

They promise such great speeds but they are not consistent at all. They then say "oh we're upgrading xxx date", however it never happens and they just move back the date.

westlethshaw

@shawcable.net

shaw broken

Shaw will take 100% of my monthly payment -so why don't they give me even 50% of the speed I pay for -Lies, excuses, and double talk -if you can't provide the service then quit lying to your customers and advertising speed you can't deliver on _PLEASE PROVE ME WRONG
Gotspeed

join:2011-12-30

Shaw's quest for profit...

Shaw's quest for profit and not investing into the network for consumer satisfaction with consistent speeds and speed upgrades, will now hurt their business, Who in will join Shaw when they admit there're network can't handle the traffic anymore? It's bad enough we have to live with the slogan it's "Up to" XXXmbps, let alone we all now know it's a pipe dream to achieve any advertised speeds with Shaw.

Review by Maf See Profile

  • Location: Sherwood Park,AB
  • Cost: $220 per month
Good "Fast speeds and decent selection"
Bad "Long phone wait times. Over 3 weeks for onsite tech. Major routing issues in Strathcona/Fort Sask. areas."
Overall "Great if you want high speeds. Terrible if you want any kind of support."
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I've used Shaw for home internet since 1998. We had some minor issues with them at our old house. We had damaged cables near our house. Had to complain a few times but they did get fixed. The damaged cables only caused issues during heavy rain fall or if it got to warm in the spring to fast. Aside from that their service has always been top notch. I've always gotten the full speed of my connection. Up and down.

We use to run on the High Speed Extreme with the 15/1 speeds. But when Shaw offered 100/5 in my area I jumped on that right away. I've been running BB100 for nearly a year now and it's run fairly smoothly. I typically get my full 100Mbps 90% of the time. The 5 Mbps upload works great as well. I have a 24TB NAS setup in my house and I can stream 720p videos from my iPad when I'm not at home.

I use a Shaw DOCSIS 3.0 modem only and it works great combine with my Netgear Wireless router. I've had experience with Shaw's combo modem/routers at client offices (I work as a IT consultant in the Edmonton area) and have found they are very unreliable and don't work quite as well as a stand-alone router. Anyone looking to go with should I would highly recommend they get a modem only if possible.

Shaws phone support is terrible. The people who answer the phones have no idea what they're doing. I tell them what the problem is and they lie to me saying I don't know what I'm talking about. They blame my computer yet the issues happen on multiple systems regardless of if they're hooked up to the modem directly or using my router. Shaw has MAJOR routing issues in the Strathcona/Fort Sask. areas at random. In the last 6 months I've been without usable internet for a combined 7 days. (2 major outrages). They have a huge routing issue every once and a while that takes out 90% of HTTP traffic.This is where Shaw tries to blame my equipment but then I find out days later they had routing issues. Plus...when they schedule a tech to come out. They can't schedule it till typically 3 or 4 weeks LATER. That's unacceptable. I had no internet for days because of these silly routing issues.

I would of already changed to Telus but unfortunately we can't get Telus TV in my area and the only Telus internet is their 3-5Mbps package. Shaw is lucky Telus has nearly no offers in my area else they would of lost our business a long time ago. We'll most likely change to Telus once we move in the next year or two.

member for 9.6 years, 669 visits, last login: a few minutes ago
updated 321 days ago

Comments:

Review by illuminuldis See Profile

  • Location: Richmond,BC
  • Cost: $67 per month
  • Install: about 2 days
Good "Installation time"
Bad "Frequent slowdowns and loss of signal, low value/dollar, garbage Cisco router/modem combo"
Overall "I'm switching back to TekSavvy once their issues with the big ISPs are resolved"
Pre Sales information:
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(ratings below consensus)

We previously experienced generally reliable service from TekSavvy for several months. Suddenly, in August, our service went down for several days, and even after talking and troubleshooting with TSI over the phone, there was no resolution. I was already suspicious of my TSI Internet service going down, and my last conversation with TSI had them saying they would approach the CRTC to file a complaint regarding my service. TSI and Shaw played the blame game against one another, and I was forced to switch back to Shaw since TSI issues could not be resolved and I was offered no reparations from TSI for loss of service. Shaw got everything set up in under 3 days. A few weeks after we switched to Shaw, I heard of news reports of TSI customers who were in the same situation, but in areas serviced by Rogers/Bell infrastructure.

Shaw came and installed a Cisco DPC3825 router/modem combo unit, and it routinely drops signal and simply tries to solve a problem that didn't exist; I'm not cramped for space in my home, so why have a unit that does two things poorly instead of using my own router with a Shaw-provided dedicated modem? We would go hours without coverage, and even after restoring the signal to our laptops and devices it can be far slower than what we witnessed with TSI, which offered the same theoretical speeds for just $40.

As per our arrangement with Shaw, we would pay $35/month for the first two months, then $60/month thereafter. Compared to TekSavvy, which cost just $40, Shaw offered a lower value service for a higher price.

member for 1.4 years, 8 visits, last login: 332 days ago
updated 332 days ago

Comments:

jtl999
CEO of Actiontec Dev Team

join:2012-11-24
In the GVRD
kudos:4

Shaw

I have Shaw too. It's garbage. I was planning on getting TekSavvy but ordered Telus Optik instead due to problems like everyone has been having. Install is on the 4th.