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 Review by korupt 
member for 13.2 years, 5328 visits, last login: a few minutes ago
updated 16 days ago
 Canada
 Contract price not specified.  about 5 days "good enough" "over all the service is OK, but the help desk can be a little overwhelming"
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works for me
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 Review by Canadian Man
member for 11.9 years, 6225 visits, last login: 4 days ago
updated 17 days ago
- Abbotsford,BC
- $55 per month
- about 3 days
- "Fast constant high speed"
- "Good value for the money"
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I have had Shaw (Rogers) for 12 years.I have a constant 4000/400. I would recomend them to anyone. Better than DSL. In 12years my IP has only changed twice.
Comments:
 jtl999Classified CEO
join:2012-11-24 | Plan Your still on a 4mb plan? | |
| | | | Re: Plan I was wondering the same thing | |
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Review by lostspaceman
member for 327 days, 130 visits, last login: a few hours ago
updated 18 days ago
- Calgary,AB
- $200 per month
- "HD picture quality is awesome, speed is fast and reliable"
 "Stuck on old cable guide, speeds can occasionally drop during peak times"- "Solid service, rarely causes issues"
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I've been a customer with Shaw on and off for just over 4 years now (I moved around a lot for a few years). I currently have the X-Large tripple play bundle. We use all 3 of our services quite extensively.
TV:
Stuck on the old cable guide, but don't wanna upgrade quite yet. We have the Moto DCX boxes so we get the MPEG 4 HD channels which is a bonus, and a 500GB PVR. Will eventually upgrade to the gateway (Fiancée really wants to watch PVR'd shows in the bedroom), but for now it's cost prohibitive. Shaw HD picture quality is far better than Telus + Bell from the caparisons I've done.
Internet:
BB50, 50Mbps down, 3Mbps up. I have the cisco dpc3825, however the wireless is disabled and using a D-Link dir-835 as a WAP. Most of my house is hardwired with CAT5 which is really nice. Speeds tests were all over the place until I found out that the Calgary speedtest.net servers are awful. Using the Edmonton servers I consistently get between 45-50Mbps down and 2.7 - 2.9Mbps up with a ping time averaging 37ms. Shaw Go Wifi has also saved us a combined $40 a month worth of data charges on our Telus mobility bills. Can't complain about the internet at all.
Phone:
Clear voice quality and works as you'd expect it. have never noticed a difference between my Shaw line and Telus lines I've used extensively in the past.
Overall I'm very happy with my services. Telus has some pretty sweet looking deals (especially since my Telus drop is all fibre... very tempting...) however switching right now isn't an option, and not necessary.
Comments:
| | Promo Right now shaw has a promo for a gateway and portal @$298. You can trade in your mpeg4 box for another portal which will cover two tv's for the price above.
If you purchase from best buy, price matching will bring the cost to $260, however the trade in program is not available if not purchased through shaw. | |
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 Review by squirt
member for 9.1 years, 5469 visits, last login: a few hours ago
updated 55 days ago
- Edmonton,AB
- Contract price not specified.
- "they keep trying until they get the problems fixed ...."
- "connection can disappear from time to time"
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We just have the 'lite' service. It's all we really need.
We've had problems with modems and had to get a new dedicated cable brought in for the computer (we also use Shaw for TV), but the tech service has been pretty impressive.
update: we've had almost continuous problems with the motorola digital cable box since it was installed 5 or 6 weeks ago. after a few attempts to fix things remotely, a third tech in-home visit seems to have fixed things. the tech guy rooted around and found an old splitter in the wall from a previous configuration years back. once the splitter was removed, the signal strength improved immensely. and hopefully, all's well now!
Comments:
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 Review by FaxCap
member for 11 years, 2231 visits, last login: a few hours ago
updated 154 days ago
- Surrey,BC
- $45 per month
- "Got the 25meg Extreme...very good speeds."
- "Had to switch to an outside news supplier."
- "Very happy."
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Motorola equipment. Guy showed up on time. Tested signal strength.
Good anti-spam on their mail server. Very very few outages.
Bundled my HDTV, Extreme Internet and Shaw phone.
Shaw has bumped up the speed on the Extreme account to 25mbps.
I regularly get between 22mbps and 24mbps. Very happy.
I now have outside Newsgroup access.
Had one of distro boxes go bad up the road. It was fixed quickly with 3 trucks and 4
guys working on it.
Then a few months ago a big piece of equipment went bad (TV was totally useless
and Net access was slow with millions of dropped packets. That took them a week to
fix. I was NOT happy about that.
P2P is now not throttled.
All in all still quite happy with Shaw.
Comments:
| | Really? You are cool with having your usage limits decreased and overage fees of 1-2 dollars for already pathetic limits being implemented?
Sure anti spam on their mail box is nice but really who uses and ISP's mail address.... | |
| | | That is expensive You are paying $45 for 15mbps internet access? That is double of what you should be paying! One call to Telus will fix that. | |
| | | | Re: That is expensive Telus is no better. Shaw isn't charging fairly, but Telus is just as bad. Also the overage fees on Telus are $2/GB for their version of Extreme whereas Shaw is $1/GB. While that is still FAR too high, it is cheaper than Telus. I have also had consistently better speeds (closer or over my plan) with Shaw then I do on my DSL connection | |
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2 edits | Re: That is expensive Telus does not currently enforce overage fees, and they don't plan to as per this interview: »www.youtube.com/watch?v=m1ItlDwebRc#t=1m43s
They can't distinguish between TV and Internet traffic and treat both as the same. Their network can also handle both unlike Shaw, which is at capacity once again. They also offer 25% more bandwidth per month, which ends up being cheaper than Shaw when comparing the same amount of data.
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8:04:43 PM : Welcome! Thank you for using TELUS Chat Support, please be advised that your chat session will be recorded to ensure a quality customer experience.
8:04:43 PM : Paul: Initial Question/Comment: My question is about overage fees with Telus Internet. According to this video released last month, Telus will not be charging usage based fees for going over caps: (URL removed) What is the truth? I keep hearing that Telus does and doesn't.
8:04:53 PM : Estimated wait time is 0 hours 29 minutes 48 seconds
8:05:13 PM : Estimated wait time is 0 hours 27 minutes 22 seconds
8:07:58 PM : Estimated wait time is 0 hours 25 minutes 5 seconds
8:08:18 PM : Estimated wait time is 0 hours 22 minutes 39 seconds
8:08:33 PM : Estimated wait time is 0 hours 15 minutes 12 seconds
8:16:48 PM : Estimated wait time is 0 hours 12 minutes 13 seconds
8:25:47 PM : Estimated wait time is 0 hours 14 minutes 3 seconds
8:33:16 PM : Estimated wait time is 0 hours 9 minutes 0 seconds
8:34:42 PM : Estimated wait time is 0 hours 3 minutes 19 seconds
8:36:42 PM : Estimated wait time is 0 hours 3 minutes 11 seconds
8:39:13 PM : Mizhel has joined this session!
8:39:13 PM : Connected with Mizhel. Your reference number for this chat session is 216703.
8:39:23 PM : Mizhel: Thank you for using TELUS Support Centre chat. My name is Mizhel. I will be happy to assist you.
8:39:23 PM : Mizhel: Hello Paul.
8:39:34 PM : Mizhel: May I please start with the name on the Account, Telephone Number and Service Address.
8:42:49 PM : Paul: I don't have an account
8:43:03 PM : Paul: I am thinking of switching
8:43:12 PM : Paul: I am just curious about UBB
8:44:01 PM : Mizhel: While some of our competitors may have made changes to their bandwidth policy, TELUS has not. We still do not charge for anything over the bandwidth limit.
8:44:29 PM : Paul: But it says on your website that you charge $2 per GB for going over
8:44:40 PM : Paul: I don't understand this conflict of policies
8:45:04 PM : Paul: someone on the phone said you do charge, the TV interview and you are saying Telus does not
8:45:11 PM : Mizhel: Yes, although it says the it's $2 per GB , we still do not charge for it.
8:45:19 PM : Paul: Okay
8:45:31 PM : Paul: what happens if one does go over that limit?
8:45:47 PM : Paul: I have on occasion with Shaw, but not regularly
8:46:37 PM : Mizhel: They still won't charge you.
8:47:25 PM : Paul: will I get my service cut off or get a warning or something?
8:48:37 PM : Mizhel: They will send you a warning.
8:49:08 PM : Paul: okay
8:49:13 PM : Paul: this is all I needed to know
8:49:14 PM : Paul: thanks | |
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| FaxCap
join:2002-05-25
Surrey, BC Reviews:
 ·Shaw
| said by Roofer:You are paying $45 for 15mbps internet access? That is double of what you should be paying! One call to Telus will fix that. No I'm not paying $45/month....that's just the advertized price. I
have my HDTV, Internet and phone all bundled.
Extreme come with 100gig/month. I'm a power user but not for
media. I don't stream video. The closest I have been to the limit
was about 60gig.
Telus.....you're kidding, right?
If I had my choice of providers I would use Bell TV (was ExpressVu)
for TV. I was a customer for 15 years and had no trouble at all.
Where I live now does not allow sat dishes.
For an ISP I have been very happy with Shaw.
The only business I would give Telus is a land line phone.
FaxCap | |
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Review by Mango
member for 4.4 years, 2631 visits, last login: a few hours ago
updated 193 days ago
- Burnaby,BC
 Business customer- $185 per month
- "Reliable, low packet loss, fast, no speed throttling."
- "Yay free Canada/US calling!"
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I received some assistance from a couple of Shaw reps here in the forums so I thought it appropriate to raise my rating for Tech Support. Thanks 
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Shaw recently released new prices and packages in accordance with promotion of their Shaw Exo network. As a result, my internet speed has doubled, I now have free Canada/US calling, and my monthly fees DROPPED $2/month. I thought this would be an appropriate time to update my review.
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My employer has had a longer relationship with Shaw's business internet than they have with me. Connection reliability has been excellent. Since 2005 when I started working there, we've had only one outage during business hours, and we were notified about that a week before it happened. The quality of the bandwidth has been excellent - speeds are always as advertised and latency and packet loss is quite acceptable.
We've had Shaw Phone since 2009. I like it for its audio quality noticeably better than Telus and free features. My favourite feature is Caller ID blocking for telemarketers. The only thing that could be improved is that incoming Caller ID Name does not always work. It displays "OT OF AREA", or simply "O", for about 7% of names (yes, I measured) that do display properly on Telus, cell, and VoIP phones.
I've rated Install Co-ordination two stars because both installs we had were rocky. I ordered one phone line and then a few months later ordered three more. During the first installation, the tech wanted to leave before the line would receive calls. I said I would report him if he left me without a phone. He fixed it. The second installation involved a total of five technicians in three visits to do a job that could have easily been done by one tech in one visit.
Comments:
| | Shaw internet Recently I changed from 7Mb/s internet to 20 and it is actually WORSE with my original internet I was getting 200ms ping in games now its jacked up to 900ms ping. Shitty internet shaw has. | |
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Review by art22gg
member for 8.3 years, 1917 visits, last login: 1 days ago
updated 295 days ago
- Courtenay,BC
- $60 per month
- about 5 days
- "Service techs available 24/7//365"
- "Have noticed a big improvement in wait times"
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Overall I am satisfied with all aspects of my ISP.
Never had any malfunctioning or buggy equipment.
Currently using a Motorola SB5102 modem...changed from an old Terayon(don,t remember model no.)
Dl speeds for my needs are very good,have improved quite a bit over time.
Have been a customer for approx. 10 years now--no major hiccups
Comments:
| Reviews:
·Shaw
 ·TELUS
| Just sign up for Shaw Friends. If you want to cut your wait times down, sign up for Shaw friends and use their concierge chat. Wait times are in the minutes and the reps are exceptionally helpful. There are also other perks for double and triple play customers.
»www.shaw.ca/shawfriends/
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Anon filter enabled. Register an account if you want to be taken seriously. | |
| mik724
join:2002-08-09
Surrey, BC | Wait time for Tech Support Wait time to talk to Tech Support today was 2.5 hours! | |
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Review by molfert
member for 11.3 years, 1345 visits, last login: 1 days ago
updated 1.1 years ago
- Calgary,AB
- $47 per month
- about 2 days
- "Great Uptime of service."
- "Multiple Service calls needed to resolve issues."
- "Good connection, slower speeds during primetime."
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September 12, 2011 - With the recent slow response in the call centre for help I have downgraded my tech support rate to lowest possible.
June 29, 2011 - Upgraded to BB50 package. This service has been great for the most part. Consistently over 80% of my QOS even during peak interface traffic times. Glad to see UBB has been dealt with fairly.
Mar 7, 2011 - With the UBB review being done by Shaw I have updated my review to reflect the current no UBB cost hit.
Jan 14, 2011 - I have had this service since the fall of 1998 and it has been great. I have needed a few service calls over the years and both times repeat visits were needed. The new bandwidth transfer costs or UBB have made this product costly.
April 11, 2012 - Well UBB never did come into effect and they have a new method call "bump up". Its better UBB but no UBB would be best. This program is stated to come into effect in September of 2012. The biggest issue I have is reach speeds during prime time and has been noticeable since January 2012. My area has not received the digital network upgrade yet but sells BB50 and BB100 packages. I expect my speeds to be good again after this upgrade... whenever that happens. Social network support has been a nice addition.
Comments:
| | Update on UBB UBB hasn't been dealt with at *all* in the eastern part of Canada. 25 gigabyte caps a month are still the norm while the rest of the world has no caps. | |
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Review by bklass
member for 1.3 years, 430 visits, last login: a few minutes ago
updated 1.3 years ago
- Winnipeg,MB
- Contract price not specified.
- "Download speeds perform as advertised"
- "Upload speeds perform as advertised"
- "Better than the only other option in Winnipeg (MTS)"
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"Introductory offer" pricing is confusing - it makes you think you're getting a better deal than you are, especially considering the one time installation fee of ~$35.00.
Service provision is good; there are rarely if ever interruptions in the service and when there are a power cycle of the modem usually sews the problem up.
Here in Winnipeg, we have a choice between only two service providers: Shaw and MTS. These companies know that you don't have much of a choice - retention services at both are poor. If you have complaints or consider switching service they won't try to keep your business.
$50.00 a month for 10Mbps is about standard across companies. It is too much to pay for this service but we customers don't have much of a choice. If I have any complaint about the actual service, it is the upload speeds, which for my plan is 512 kbps. Terrible. 10Mbps down 512kbps up? Forget about using your Internet if you're using P2P in the background.
Given that the bar is set pretty low for ISPs in Canada (viz. customer service, competitive rates/plans) Shaw is near the top. If TekSavvy served Manitoba, I would sign up in a heartbeat. Faced with a choice between Shaw or MTS, choose the former.
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Review by Doonz
member for 2.5 years, 950 visits, last login: a few minutes ago
updated 1.3 years ago
- Beaumont,AB
- $240 per month
- about 1 days
- "250/15 Unmetered"
- "1000/1000 To Far Away"
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Shaw was the FIRST Incumbent to listen to its users. For that I will support them.
After 6 months of being on Unmetered internet reaching Blazing speeds of 30MB/s on my connection Im as happy as I have ever been with shaw.
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Working on it!