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Review by tapalmiero 
Posted: 333 days ago
member for 1.4 years, 9 visits, last login: 253 days ago
 undisclosed location
 Contract price not specified.
 "T1 for $319/month"
 "None"
 "Great Service, Installed in 15 days!!!"
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I worked with a rep for T1 service. He was able to get me a full T1 for $319/month with free install and a free Samsung router. It was installed in 15 days!! I notice a lot of business owners on here complaining about thier DSL service. I have one question for you, If your company is so important why would you order a 1.5M ADSL circuit and not a T1 when the pricing is so great? Bottom line is you get what you pay for. I have had no issues and my rep even calls me every so often to see how things are going. You should try and call him. His number is (866) 656-8757 Ext 2358. Covad is the best... If you need good service don't order DSL! Order T1. Common Sense!!!
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 Review by guhuna
UPDATED: 350 days ago
member for 8.6 years, 4416 visits, last login: a few hours ago
Discovery Bay,Contra Costa,CA
$74 per month (12 month contract)
 about 7 days
"Good peering, stable network."
"None yet."
"Still to early to tell."
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Ordered service on 11-11-08 and it went live on 11-17-08. Setup was painless. Netopia modem/router combo is nice and easy to setup. Had a problem with the remote terminal in the beginning that had to be fixed but once it was given the green light everything was back to normal.
The only draw back was that I was forced to buy the Netopia modem/router. I didn't and still don't have a need for it. I asked if it could be waived but was denied. The good thing about it is that they give you a rebate. So its technically free so I don't really mind.
Tech support seems to know what they were doing. Provisioning on the other hands needs a lot of work. It was outsourced somewhere but the tech support seems to be either US or Canadian based.
After being live for a couple of days now I'm happy so far with the service.
Update :: after a couple weeks of being live. There is some obvious issues with the network out in this area. I dont know if its a layer 2 or 3 issue I'm having. Lots of duplicate acks and retransmissions, 6 different machines and 3 different OS's same problem. Wireshark see's them on all 6 so I know its not on my end. When this issue occurs (all the time) I get slow downloads around 3mbps which is not my advertised 6meg. I'm syncing at 9meg from the RT so I know its not that. I've just called and placed an order to get my line switched over to another line that gets served by a completely different RT. So hopefully my issue once that line gets up and running will be over!
Update :: I've gotten switched to that other RT and my problems have disappeared. Connected to a different redback this time also. I feel bad for anyone on that other redback.
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Review by sfwhip
UPDATED: 352 days ago
member for 10 years, 118 visits, last login: 9 days ago
Oakland,Alameda,CA
$64 per month
about 15 days
 AT&T
"uhm.....hmm....lemme think about that.....nope can't think of anything good"
"Customer service is useless. Miscomunnications between customer service and the installers cost me several hundred dollers."
"If you can find something else then do it."
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I would suggest - if you can - to find another solution. Covad's customer service communication with their installers is poor. One mistake cost me several hundred dollars. Go elsewhere if you can. Cost is outrageous, $64,94 for 1.5M down, 384k up. BUT if you pay $300 more a month you can have that "extra" 1.7M up. What a rip off.
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Review by miron
UPDATED: 1 year ago
member for 8.6 years, 131 visits, last login: 12 days ago
Brooklyn,Kings,NY
$75 per month
Verizon
"good initial setup"
"bad tech support, don't know how to fix problems, not treating customers right"
"pricey for the service you get, not reliable, not nice"
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I had Covad for several years.
They used to be very good and reliable. For a long time they knew what they are doing if some problems occurred.
After they outsourced tech support oversea there is no way you can get any help. They just follow the book that of course is not any helpful.
Beside their on-site technicians don't seem very knowledgeable if the problem is not straightforward.
Technician replaced my modem hoping to fix the problem but he 'forgot' to mention they would charge me $150 for something that you can buy online for $35.
They also charged me $175 for repairs in my apartment, while the problem was outside within Verizon lines.
Later Covad customer support didn't want to refund my money for these charges.
Basically they charge you for repair and parts they permorm because they don't know what they are doing.
Eventually I canceled the contract with them and lost money.
You can get really good local service like Acedsl for much cheaper and with tech support that knows what they are talking about.
When you look for dsl provider look for somebody who is reliable when things break down.
Everybody is good when things work.
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Review by kgb762
UPDATED: 1 year ago
member for 1 year, 0 visits, last login: 1 year ago
Memphis,Shelby,TN
$69 per month (12 month contract)
about 14 days
"great for gaming"
"out-sourced tech support, but who doesn't these days"
"pricey but good; if you game"
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My choices were:
16000/2000 from Comcast for $52.99
6000/768 from AT&T for $36.99
1536/384 from Covad Communications for $69.99
I tried AT&T first. They have reliable & fast service but they refused to take my account out of safe-mode, so I was pinging 34dos best to Atlanta and I route 4th hop to Atlanta. I was getting 55dos ping to DFW/VIRGINIA/NYC/CHI. AT&T is good if you just like to download at roughly 425k but it is terrible for gaming. And apparently all you need to be a level 3 tech at AT&T's tech support office is a high-school diploma and no previous job training.
I tried Comcast Business Class next. I live in a highly populated area where apparently a lot of people use comcast. I was only getting about 2200 of my downstream. The dos pings were okay. 28 to Atlanta 48 to DFW/VIRGINIA/NYC/CHI. Comcast's tech support makes the level 3 tech support guys at AT&T seem like rocket scientists.
I ended up with Covad, I get 1320/330(160kbps/44kbps) of the advertised 1536/330 dedicated-loop ADSL package. I live roughly 7,400 feet away from the DSL Central Office, which is plenty close to get their 3000/768 or 6000/768 packages but it's a big waste of money if you game. All 3 of their standard packages get the same dos pings, which are all good. 21 to Atlanta 35-37 to Virginia/WDC 41to NYC/CHI 44 to DFW. By the way, when very first getting the service in 2004, I had to call up and ask them to put my account on fastpath(out of safe mode). If you want the lower ping you have to request this.
If you game then you'll know what all this gibberish means. If you don't game, Covad isn't for you.
Covad does charge $175 for professional installation and a high router charge fee but you get a mail-in rebate for both. All you have to pay up front is the activation fee of 50 dollars.
Bottom line, if you live in Memphis, TN and you live within 12,000 feet of your CO and you game; get 1536/384 dedicated loop ADSL from Covad Communications. It is unbeatable, just pricey.
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 Review by Meteor Dive
UPDATED: 1.1 years ago
member for 8.2 years, 1491 visits, last login: 105 days ago
Silver Spring,Montgomery,MD
$60 per month (12 month contract)
about 5 days
Verizon
"Fast and Reliable. Few New Tier Plans."
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10/25/02
Well my move to Covad from AOL went pretty quick. Rather, it went quicker than I have ever expected. I canceled AOL around the 11th of October (. My DSL Line was then terminated on the 17th. I was in College during the time so I didn't have much time to make to the call to Covad to place my order for their services during the week. So I ordered for their services on a saturday evening on the 19th via online. The process was quick and painless. Simple clicks here and there, created a new account, and I was on the roll.
I did went on and setup my email account and dial-up connections which is a simple thing to do. No way you can go wrong there 
The SMART manager I found to be pretty nice and simple. Navigation was done with ease.
It felt odd being on Dial-up again. But hey doesn't that go everyone?
I ordered the TeleSurfer Plus (Self-Install) Plan.
- Dynamic IP
- Requires A PPPoE
- Includes a Self Install Kit:
1 -- Covad Customer Self Install CD-ROM
1 -- DSL Modem
4 -- 2Wire DSL Filters
1 -- 10ft. CAT5 Ethernet Cable
1 -- Approx 9" 6' Telephone Cord
1 -- AC adapter
1 -- 2Wire Wall Mount DSL Filter
1 -- 2Wire "Y" Adapter
For the first 4 months, I'll only be charged $21.95/mo. After that, I'll obviously hike my way up to paying $49.95 per month. And yes it includes a one year contract. This doesn't bother me much for I do plan on dedicating myself on staying with Covad for years to come.
The order was placed and I was ready to go. Covad has then Confirmed my order on next day which was Sunday. It was by Tuesday that they have confirmed my DSL availability and have scheduled to install the data line on the 24th (2002) which was Thursday. Around Thursday morning my telephone company, Verizon, called and stated that my DSL is now provisioned and ready to go.
Now that was fast!
Now by this time, my self install kit didn't arrive but I had already had a few DSL modems by my side since I purchased a few back about a year ago.
So after dinner on thursday, I went along and decided to use one the new westell modems I purchased that was in the closet. I did called up tech support just to ensure myself of the connection. I asked about the VPI/VCI settings (since some services use 8/35 where the factory could have given a different setting for the modem). They were friendly and told me the configuration should be set to 0/35. Cool I made sure my VPI/VCI were configured properly and I finally turned the modem on. Bingo! We have sync! I went ahead and configured my router. Inserted my username (userID@covad.net) and password and boom! I was flying
I did went along and tweaked my TCP settings for my line. And now I'm getting a consistent speed varying at around 1290-1305Kbps (download) and around 100-108Kbps (upload). On a recent speed test, I benchmarked at 1301/107
I'm currently synched at 1536/128 from the DSLAM.
So far I am satisfied with the service. Pings are stable and low and pretty consistent. Pinging at about 20-50ms around various locations here around the East Coast. Gateway route has been pretty clean in my line test. Page Response timing has been very quick.
I will be running stats independently on the line to see how things are going as my time with the service progresses.
Thankyou for being prompt Covad. I'm very impressed so far with the entire process.
Update 8/15/03
Service is still running solid. Speed are still consistent. There hasn't been a slow down yet. The radius server went down about three times over the last 10 months as indicated on my router around the usual 4:00am time. I concluded they were scheduled maintenance. Routing is still awesome.
E-mails are still working nicely. Overall, I'm continuing to enjoy the service as I did the first time I went live with Covad.
Whew its now 2/23/05
Hello DSLR! (well I'm still an ol' fan of the acronym of the site back in the days).
Time for a review. Still here up and running with Covad. I have renewed their contracts roughly more than a year ago (doing so gauranteed another 4 months of free service as well as paying $10 cheaper monthly) and so as of now I'm only paying $39.95 for their services. Speeds have yet to decline and the connection is still is rock solid as ever. Only once the connection was down since the last review, due to no response from the PPPoE server (some time about November on 2004). Connection was reestablished 15mins later so it was not much a serious problem at all :P Other than that, everything has been rather clean with their Covad's services.
**May 5, 2006**
Whew its been long since my last review hasn't it? lol
Covad still has been working superb. Once again, PPPoE server dropped again roughly last year around December. After four years and after a renewed contract (even this contract is completed lol), I only experience two outages all together. Now that is impressive is hell. Honestly I expected more outages, especially from the many skeptical claims of the past towards Covad. To this day I'm currently paying 39.95 for their DSL service. Speeds has yet to drop and still averaging at 160 KB/s. Latency/Ping has not changed much at all. Its still ping at 20-30ms from gateway. I myself being introduced to only a few online games, there was hardly any latency issues at all. Service is still going tremendously strong to this date.
Updating again.
Today is April 26th, 2007.
Prices have reduced again, and I've, once again, renewed the contract with Covad about sometime January. With renewing the contract, Covad provided 3 free months of service. Afterwards we're only paying 24.95 monthly. Service has been reliable during my times online. The service has been enough for me to do just what I need to do. There's no rush to get into Fiber optics for a good while. Logs from the router has shown about roughly 4 outages usually in the morning times over a period of about 6 months, but I'm never home to experience it. These were seen as just simple disconnections from the PPPoE server. Whenever I came back home, the connection were normal when I was prompted of the outages. Hard to say what happend, server went down? Network went down? PPPoE negotiation issues? I'm not sure. Something did happen, but it resolved on its own. Sometime last week on the 20th of april, the modem ready light began blinking while checking out a couple youtube videos. But it sync'd right back to solid after a couple minutes.
Its been 5 years and I have yet to make any phone calls to Covad for tech support. I probably should call them at least once to give them thanks for a reliable DSL service though lol
Updating again.
Today is October 21, 2008 (Its been quite long ride!)
Few things I wanted to comment. First I haven't had an interruption of internet service for more than 1 hour!
It was just last friday that I had a awkward disconnection from the internet around midnight. It was just really weird. Modem shows a live a connection. Power is good. Link is good. Ready light quite bright. I check my router and I actually have an IP from PPPoE server! DNS is also resolvable, yet I can't connect outside the bubble behind Covad's gateway! lol I disconnected my router and reconnected it and obtained another IP and still could not surf! Called tech support and they went ahead on disconnecting my line and reprovisioning it after I gave them my circuit ID number and such. After 5mins on the phone, the line was back to life after they performed that task. Tech on the phone even chuckled a little, since it was just so awkward haha. First time experiencing something like that, was quite funny honestly lol.
Anyway that's it for down times I have with Covad. Not bad for 6 years huh?
2nd thing I wanted to comment was that I'm still using the Westell Wirespeed C90-36R516-01 that I bought back in 2002! Still works to this day!
All right! Well first off a number of tier plans offered by Covad has been somewhat overhauled and renamed. Accounts that are under the older plans won't get affected by the changes. It is up to account holders to make any changes to their billing if they wish to go to another plan. Otherwise, Covad will simply keep billing you under the older plans if you choose to stick with it. With that said, they've added a few new speed lanes for a price. For example, one of the newer plans offer 3.0Mbps/768k for 79.95/Mo SOHO type. Another one they added was 3.0Mbps/768k Standard DSL for 59.95/Mo if you choose to buy new modem/router hybrid from them (which ranges from 85 to 130$ depending on which equipment you decide to purchase).
Note***They also had promotions available where you can get rebates for the equipments you've purchased, though (sadly) I'm well beyond that period to benefit from that now *sigh* Oh well, my loss lol Life gets too busy to search for the little things behind your ISP's backyard.
Anyway, I had some birthday money left over to spend (hah). So I decided to upgrade to 3.0Mbps/768k for 59.95/Mo and purchased a new Netopia 2247NWG-T from them. Along with this upgraded, I re-renewed my contract with them.
I made the request to upgrade from the Covad service website on September 30th, 2008. Service was upgraded on October 2nd, 2008. Our Westell synced with the new speed with no problems. I recieved the new DSL modem from them roughly around the 10th of October I think. Can't remember the exact date. But it took a little more than a week for the new equipment to arrive.
Anyway, since the 2nd October I've been enjoying the new speeds! Other than that odd interruption I described earlier, the service has been rock solid as it has in the past.
At the moment, I'm definitely gonna test the durability of this Westell modem and see how long it can last and use the Netopia as another wireless bridge or perhaps an AP until the day I'll be needing it. But then again, I still have the original equipment I recieved from covad (The Zyxell modem). And its still in its original package lol!
Anyway that its for this review.
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Review by richholst1
UPDATED: 1.1 years ago
member for 5.9 years, 329 visits, last login: 1 days ago
Philadelphia,Philadelphia,PA
$39 per month (12 month contract)
Verizon
"Reliable Service-Dependable Speeds"
"They're Working with Verizon-Sometimtes that May Slow Things"
"Big City Service that's been Consistent for 7 years +."
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Well. . . I suppose it's been a while since I've written anything about my ISP provider
and the DSL Reports folks would like a few words written. Covad set this service up
long ago before the Mindspring/Earthlink Merger; at that time, the speed for this
connection was estimated to be approximately 1200/300. Over the years with Covad
and the years of testing and tweakin' with the DSL Reports support assistance, the
service has been excellent - promised speeds are greater or at least the promised
speeds throughout any normal day, without fail. There have been some days when the
sun didn't always shine as brightly as I would have hoped, but when notified, the Covad
and EarthLink folks were always available to get things back to normal. The early
days of DSL were not always as great as those of today, but the progress in the field
has far exceeded original Dial-Up connections which were all that was offered, and
were always fun trying to get your system On-Line and staying On-Line. EarthLink
along with Covad, make a great team and offer many services to their customers;
I have been with them since the first 'handshake' back in 1989. Phila is a big city with
plenty of customers, but my providers have made me feel like it was important to them
that my system was On-Line whenever I needed it. A High-Recommend all around
for Covad/Earthlink.
Carpe Diem, Rich Holst, Phila, Pa.
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Review by cliffp
UPDATED: 1.1 years ago
member for 1.1 years, 2 visits, last login: 307 days ago
San Francisco,San Francisco,CA
$50 per month
AT&T
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DSL line is sometimes painfully slow. DSN resolution sometimes takes a
long time and sometimes cannot resolve a valid DSN address until try it
a couple times. Line connection drops every couple days. I would not
recommend them.
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Review by sswanson
UPDATED: 1.1 years ago
member for 9 years, 53 visits, last login: 1 year ago
Washington,District Of Columbia,DC
$89 per month
Verizon
"Installed 3.0/768 - unable to maintain without high error rate"
"Slippery practices"
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Installed 3.0/768 - unable to maintain without high error rate. Techs unhelpful in getting lower error rates. Had to be put into "safe" mode at half speed, but full $s. Have now canceled and they required 30 days to terminate. They say the contract requires 30 days, however, that would be 30 days at 1/2 speed. I have disconnected and am not using service.
Sorry company- stay away.
»covadsucks.info
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Review by dvarona
UPDATED: 1.1 years ago
member for 10 years, 1125 visits, last login: a few hours ago
Richmond Hill,Queens,NY
Contract price not specified.
Verizon
"Reliable enough to ignore"
"Behind-the-times webmail interface"
"Does what it should, keeps on ticking"
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Signed up for Covad's ADSL2+ 8Mbps service in October 2007 via a web page sign-up for $159/mo. Hookup was quick but was not without the typical local carrier / ISP confusion. Service has been running without a glitch since it was installed so that I don't even think about it, and that that is exactly what it should do. My download speeds are reliably about 600-800KB/s, which is pretty close to the theoretical limit.
Covad provides a wireless router that they manage, but will allow you to control it yourself if you know what you are doing. I haven't taken advantage of this self-control possibility, but I might in order to prevent wireless thieves.
Their tech support / webmail interface is far from slick, but is functional. When/if FIOS becomes available I might switch, though I hate the idea of Verizon being able to rip the copper out of the wall just because competitors use it. Until they get around to serving us city folk I'll keep my DSL.
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Covad Communications
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Covad T1 for $319!!!