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Review by slimjim8094 
Posted: 202 days ago
member for 1.7 years, 5 visits, last login: 85 days ago
 Glen Ridge,Essex,NJ
 $35 per month
 about 3 days
 Verizon
 "Reasonable price, speed, no caps, no port 80 blocking"
 "Goes out too frequently, good if it was faster"
 "Good value"
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We switched from Verizon DSL because they sucked - blocked outgoing port 80 and 25 and was mind-numbingly slow (768kbps download and 96kbps upload)
We had a pre-existing AT&T email address we couldn't lose (from our dialup days) so we were paying for both services - AT&T Dialup and Verizon DSL.
We finally outgrew the speed and got 1.5Mbit/256Kbit through AT&T, who was reselling Covad's DSL (at least in our area) and gave us a plan that would bundle the dialup/email and the dsl for much less money. We have since upgraded to 3MBit/384kbit.
The install kit went unused - we just re-used our Verizon modem (a Westell) which is actually slightly faster (a few kbps)
I have filled the connection, both ways, for a full month (literally) and heard nothing about it. No throttling, speed is consistent and almost as advertised (we're a bit away from the DSLAM). We'd appreciate if it was faster, and it goes out about once every other month.
All in all, very pleased.
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Review by hrickpa
UPDATED: 248 days ago
member for 8.4 years, 1039 visits, last login: a few hours ago
Reading,Berks,PA
$39 per month (12 month contract)
about 10 days
Verizon
"quick setup"
"the modem they supplyed"
"excllent service"
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i have 3.0 /384 @ $ 39.95
dynamic ip and use PPoE
i orderd from »highspeed.aol.com
they sent Broadxent 8012-v
problem with the modem (loose sync alot during the day)
suppost to get a broadxent 4 port router instead of the broadxent bridge 8012-v
according to the info when i orderd
i ended up using my own modem (broadxent 8012U)
no dissconnects running 13 days with no sync loss
it was only down twice in 5 months
Update 1
they sent me a replacement modem Broadxent 8120
the broadxent 8012-v went bad
Update 2
the past month there was a major outtage that lasted 11 hours, and there were outtages that lasted for at least 30 minutes that happens twice a week in early morning hours. On sunday april 4th there was an outtage between 1 am to 4 am
worked intermittently (couldn't access some sites none of the search engines worked ).It took atleast 30 minutes to get techsupport. by that time it was working again.
Update 3
beginning of july i was without service for a week the 9th to the 13th
i had no sync that time
Update 4
good comany to go with but expensive
No longer have service from this comany
i went with verizon dsl's 7.1/768 at $37.95
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 Review by guhuna
UPDATED: 347 days ago
member for 8.6 years, 4412 visits, last login: a few hours ago
Discovery Bay,Contra Costa,CA
$74 per month (12 month contract)
about 7 days
"Good peering, stable network."
"None yet."
"Still to early to tell."
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Ordered service on 11-11-08 and it went live on 11-17-08. Setup was painless. Netopia modem/router combo is nice and easy to setup. Had a problem with the remote terminal in the beginning that had to be fixed but once it was given the green light everything was back to normal.
The only draw back was that I was forced to buy the Netopia modem/router. I didn't and still don't have a need for it. I asked if it could be waived but was denied. The good thing about it is that they give you a rebate. So its technically free so I don't really mind.
Tech support seems to know what they were doing. Provisioning on the other hands needs a lot of work. It was outsourced somewhere but the tech support seems to be either US or Canadian based.
After being live for a couple of days now I'm happy so far with the service.
Update :: after a couple weeks of being live. There is some obvious issues with the network out in this area. I dont know if its a layer 2 or 3 issue I'm having. Lots of duplicate acks and retransmissions, 6 different machines and 3 different OS's same problem. Wireshark see's them on all 6 so I know its not on my end. When this issue occurs (all the time) I get slow downloads around 3mbps which is not my advertised 6meg. I'm syncing at 9meg from the RT so I know its not that. I've just called and placed an order to get my line switched over to another line that gets served by a completely different RT. So hopefully my issue once that line gets up and running will be over!
Update :: I've gotten switched to that other RT and my problems have disappeared. Connected to a different redback this time also. I feel bad for anyone on that other redback.
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Review by kgb762
UPDATED: 1 year ago
member for 1 year, 0 visits, last login: 1 year ago
Memphis,Shelby,TN
$69 per month (12 month contract)
about 14 days
"great for gaming"
"out-sourced tech support, but who doesn't these days"
"pricey but good; if you game"
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My choices were:
16000/2000 from Comcast for $52.99
6000/768 from AT&T for $36.99
1536/384 from Covad Communications for $69.99
I tried AT&T first. They have reliable & fast service but they refused to take my account out of safe-mode, so I was pinging 34dos best to Atlanta and I route 4th hop to Atlanta. I was getting 55dos ping to DFW/VIRGINIA/NYC/CHI. AT&T is good if you just like to download at roughly 425k but it is terrible for gaming. And apparently all you need to be a level 3 tech at AT&T's tech support office is a high-school diploma and no previous job training.
I tried Comcast Business Class next. I live in a highly populated area where apparently a lot of people use comcast. I was only getting about 2200 of my downstream. The dos pings were okay. 28 to Atlanta 48 to DFW/VIRGINIA/NYC/CHI. Comcast's tech support makes the level 3 tech support guys at AT&T seem like rocket scientists.
I ended up with Covad, I get 1320/330(160kbps/44kbps) of the advertised 1536/330 dedicated-loop ADSL package. I live roughly 7,400 feet away from the DSL Central Office, which is plenty close to get their 3000/768 or 6000/768 packages but it's a big waste of money if you game. All 3 of their standard packages get the same dos pings, which are all good. 21 to Atlanta 35-37 to Virginia/WDC 41to NYC/CHI 44 to DFW. By the way, when very first getting the service in 2004, I had to call up and ask them to put my account on fastpath(out of safe mode). If you want the lower ping you have to request this.
If you game then you'll know what all this gibberish means. If you don't game, Covad isn't for you.
Covad does charge $175 for professional installation and a high router charge fee but you get a mail-in rebate for both. All you have to pay up front is the activation fee of 50 dollars.
Bottom line, if you live in Memphis, TN and you live within 12,000 feet of your CO and you game; get 1536/384 dedicated loop ADSL from Covad Communications. It is unbeatable, just pricey.
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 Review by Meteor Dive
UPDATED: 1 year ago
member for 8.2 years, 1491 visits, last login: 102 days ago
Silver Spring,Montgomery,MD
$60 per month (12 month contract)
about 5 days
Verizon
"Fast and Reliable. Few New Tier Plans."
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10/25/02
Well my move to Covad from AOL went pretty quick. Rather, it went quicker than I have ever expected. I canceled AOL around the 11th of October (. My DSL Line was then terminated on the 17th. I was in College during the time so I didn't have much time to make to the call to Covad to place my order for their services during the week. So I ordered for their services on a saturday evening on the 19th via online. The process was quick and painless. Simple clicks here and there, created a new account, and I was on the roll.
I did went on and setup my email account and dial-up connections which is a simple thing to do. No way you can go wrong there 
The SMART manager I found to be pretty nice and simple. Navigation was done with ease.
It felt odd being on Dial-up again. But hey doesn't that go everyone?
I ordered the TeleSurfer Plus (Self-Install) Plan.
- Dynamic IP
- Requires A PPPoE
- Includes a Self Install Kit:
1 -- Covad Customer Self Install CD-ROM
1 -- DSL Modem
4 -- 2Wire DSL Filters
1 -- 10ft. CAT5 Ethernet Cable
1 -- Approx 9" 6' Telephone Cord
1 -- AC adapter
1 -- 2Wire Wall Mount DSL Filter
1 -- 2Wire "Y" Adapter
For the first 4 months, I'll only be charged $21.95/mo. After that, I'll obviously hike my way up to paying $49.95 per month. And yes it includes a one year contract. This doesn't bother me much for I do plan on dedicating myself on staying with Covad for years to come.
The order was placed and I was ready to go. Covad has then Confirmed my order on next day which was Sunday. It was by Tuesday that they have confirmed my DSL availability and have scheduled to install the data line on the 24th (2002) which was Thursday. Around Thursday morning my telephone company, Verizon, called and stated that my DSL is now provisioned and ready to go.
Now that was fast!
Now by this time, my self install kit didn't arrive but I had already had a few DSL modems by my side since I purchased a few back about a year ago.
So after dinner on thursday, I went along and decided to use one the new westell modems I purchased that was in the closet. I did called up tech support just to ensure myself of the connection. I asked about the VPI/VCI settings (since some services use 8/35 where the factory could have given a different setting for the modem). They were friendly and told me the configuration should be set to 0/35. Cool I made sure my VPI/VCI were configured properly and I finally turned the modem on. Bingo! We have sync! I went ahead and configured my router. Inserted my username (userID@covad.net) and password and boom! I was flying
I did went along and tweaked my TCP settings for my line. And now I'm getting a consistent speed varying at around 1290-1305Kbps (download) and around 100-108Kbps (upload). On a recent speed test, I benchmarked at 1301/107
I'm currently synched at 1536/128 from the DSLAM.
So far I am satisfied with the service. Pings are stable and low and pretty consistent. Pinging at about 20-50ms around various locations here around the East Coast. Gateway route has been pretty clean in my line test. Page Response timing has been very quick.
I will be running stats independently on the line to see how things are going as my time with the service progresses.
Thankyou for being prompt Covad. I'm very impressed so far with the entire process.
Update 8/15/03
Service is still running solid. Speed are still consistent. There hasn't been a slow down yet. The radius server went down about three times over the last 10 months as indicated on my router around the usual 4:00am time. I concluded they were scheduled maintenance. Routing is still awesome.
E-mails are still working nicely. Overall, I'm continuing to enjoy the service as I did the first time I went live with Covad.
Whew its now 2/23/05
Hello DSLR! (well I'm still an ol' fan of the acronym of the site back in the days).
Time for a review. Still here up and running with Covad. I have renewed their contracts roughly more than a year ago (doing so gauranteed another 4 months of free service as well as paying $10 cheaper monthly) and so as of now I'm only paying $39.95 for their services. Speeds have yet to decline and the connection is still is rock solid as ever. Only once the connection was down since the last review, due to no response from the PPPoE server (some time about November on 2004). Connection was reestablished 15mins later so it was not much a serious problem at all :P Other than that, everything has been rather clean with their Covad's services.
**May 5, 2006**
Whew its been long since my last review hasn't it? lol
Covad still has been working superb. Once again, PPPoE server dropped again roughly last year around December. After four years and after a renewed contract (even this contract is completed lol), I only experience two outages all together. Now that is impressive is hell. Honestly I expected more outages, especially from the many skeptical claims of the past towards Covad. To this day I'm currently paying 39.95 for their DSL service. Speeds has yet to drop and still averaging at 160 KB/s. Latency/Ping has not changed much at all. Its still ping at 20-30ms from gateway. I myself being introduced to only a few online games, there was hardly any latency issues at all. Service is still going tremendously strong to this date.
Updating again.
Today is April 26th, 2007.
Prices have reduced again, and I've, once again, renewed the contract with Covad about sometime January. With renewing the contract, Covad provided 3 free months of service. Afterwards we're only paying 24.95 monthly. Service has been reliable during my times online. The service has been enough for me to do just what I need to do. There's no rush to get into Fiber optics for a good while. Logs from the router has shown about roughly 4 outages usually in the morning times over a period of about 6 months, but I'm never home to experience it. These were seen as just simple disconnections from the PPPoE server. Whenever I came back home, the connection were normal when I was prompted of the outages. Hard to say what happend, server went down? Network went down? PPPoE negotiation issues? I'm not sure. Something did happen, but it resolved on its own. Sometime last week on the 20th of april, the modem ready light began blinking while checking out a couple youtube videos. But it sync'd right back to solid after a couple minutes.
Its been 5 years and I have yet to make any phone calls to Covad for tech support. I probably should call them at least once to give them thanks for a reliable DSL service though lol
Updating again.
Today is October 21, 2008 (Its been quite long ride!)
Few things I wanted to comment. First I haven't had an interruption of internet service for more than 1 hour!
It was just last friday that I had a awkward disconnection from the internet around midnight. It was just really weird. Modem shows a live a connection. Power is good. Link is good. Ready light quite bright. I check my router and I actually have an IP from PPPoE server! DNS is also resolvable, yet I can't connect outside the bubble behind Covad's gateway! lol I disconnected my router and reconnected it and obtained another IP and still could not surf! Called tech support and they went ahead on disconnecting my line and reprovisioning it after I gave them my circuit ID number and such. After 5mins on the phone, the line was back to life after they performed that task. Tech on the phone even chuckled a little, since it was just so awkward haha. First time experiencing something like that, was quite funny honestly lol.
Anyway that's it for down times I have with Covad. Not bad for 6 years huh?
2nd thing I wanted to comment was that I'm still using the Westell Wirespeed C90-36R516-01 that I bought back in 2002! Still works to this day!
All right! Well first off a number of tier plans offered by Covad has been somewhat overhauled and renamed. Accounts that are under the older plans won't get affected by the changes. It is up to account holders to make any changes to their billing if they wish to go to another plan. Otherwise, Covad will simply keep billing you under the older plans if you choose to stick with it. With that said, they've added a few new speed lanes for a price. For example, one of the newer plans offer 3.0Mbps/768k for 79.95/Mo SOHO type. Another one they added was 3.0Mbps/768k Standard DSL for 59.95/Mo if you choose to buy new modem/router hybrid from them (which ranges from 85 to 130$ depending on which equipment you decide to purchase).
Note***They also had promotions available where you can get rebates for the equipments you've purchased, though (sadly) I'm well beyond that period to benefit from that now *sigh* Oh well, my loss lol Life gets too busy to search for the little things behind your ISP's backyard.
Anyway, I had some birthday money left over to spend (hah). So I decided to upgrade to 3.0Mbps/768k for 59.95/Mo and purchased a new Netopia 2247NWG-T from them. Along with this upgraded, I re-renewed my contract with them.
I made the request to upgrade from the Covad service website on September 30th, 2008. Service was upgraded on October 2nd, 2008. Our Westell synced with the new speed with no problems. I recieved the new DSL modem from them roughly around the 10th of October I think. Can't remember the exact date. But it took a little more than a week for the new equipment to arrive.
Anyway, since the 2nd October I've been enjoying the new speeds! Other than that odd interruption I described earlier, the service has been rock solid as it has in the past.
At the moment, I'm definitely gonna test the durability of this Westell modem and see how long it can last and use the Netopia as another wireless bridge or perhaps an AP until the day I'll be needing it. But then again, I still have the original equipment I recieved from covad (The Zyxell modem). And its still in its original package lol!
Anyway that its for this review.
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Review by richholst1
UPDATED: 1 year ago
member for 5.9 years, 328 visits, last login: 18 days ago
Philadelphia,Philadelphia,PA
$39 per month (12 month contract)
Verizon
"Reliable Service-Dependable Speeds"
"They're Working with Verizon-Sometimtes that May Slow Things"
"Big City Service that's been Consistent for 7 years +."
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Well. . . I suppose it's been a while since I've written anything about my ISP provider
and the DSL Reports folks would like a few words written. Covad set this service up
long ago before the Mindspring/Earthlink Merger; at that time, the speed for this
connection was estimated to be approximately 1200/300. Over the years with Covad
and the years of testing and tweakin' with the DSL Reports support assistance, the
service has been excellent - promised speeds are greater or at least the promised
speeds throughout any normal day, without fail. There have been some days when the
sun didn't always shine as brightly as I would have hoped, but when notified, the Covad
and EarthLink folks were always available to get things back to normal. The early
days of DSL were not always as great as those of today, but the progress in the field
has far exceeded original Dial-Up connections which were all that was offered, and
were always fun trying to get your system On-Line and staying On-Line. EarthLink
along with Covad, make a great team and offer many services to their customers;
I have been with them since the first 'handshake' back in 1989. Phila is a big city with
plenty of customers, but my providers have made me feel like it was important to them
that my system was On-Line whenever I needed it. A High-Recommend all around
for Covad/Earthlink.
Carpe Diem, Rich Holst, Phila, Pa.
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Review by dagg
UPDATED: 1.3 years ago
member for 8.6 years, 303 visits, last login: a few hours ago
Rio Linda,Sacramento,CA
$109 per month (12 month contract)
about 35 days
SBC
"3.0 down/768 up its a real connection"
"Major snafu when I ordered added a LOT of time to turnup"
"it costs more, but I dont really have too many problems with them"
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Pre sales: I previously had 1.5/384 Line Shared and was going to need a lot more bandwidth so I decided to go with the 6.0/768 service which I did preqal for. turns out that the LEC had bad info on the loop length and my line was actually a few hundred feet longer than the prequal said it was. Well, this meant that Covad had to cancel the order & could not place an order for the 3.0 circuit untill the existing order cleared out. That was supposed to take a week. After two weeks Covad had to escalate the issue to manually clear out the order which took an extra few days. It took 2.5 weeks just to place the order. Once that was done my next hurdle was the fact that I asked for a wireless CPE and because of the problems that I was having, I thought it would be really nice of Covad if they waved the charges for the upgrade... The rep I talked to agreed and apparently so did his supervisor as they informed me that it was taken care of and I would get a free upgrade to a wireless router.
Day of install: When the day for the install came, I wound up getting a brightport 8120. I was less than thrilled. The really great part was the fact that even though one of the customer service reps found the notes, they informed me that I would not be able to get the wireless because the installer had already used a non-wireless CPE and his notes didnt show that I should have gotten a wireless CPE. Since I had a couple wireless AP's laying around the house, I wasnt too worried about it because I was just relieved that the Circuit had finally been installed. My joy would be very short lived. The Brightport worked better as a door stop than it did a CPE (I now use it for target practice after finding my own solution) and the circuit would not stay stable. Since the original line share circuit had not yet been canceled, I was able to place it on that circuit & prove to support that it was in fact the CPE that was causing the problems. So they shipped me out a new CPE (no I was informed that I would not be getting the wireless that I had previously been promised unless I paid for it). A few days later, an installer showed up with a new brightport and put that in place. Again, same exact issues. I was again able to use the old Zyxel to show that it stayed in sync just fine on either circuit and that the second Brightport was little more than a door stop. I gave up at this point & just said I would use the zyxel if they were planning on sending me another brightport.
The next problem after that was a huge billing nightmare. By this time the first bill was coming due very quickly. I was supposed to have about $300 in rebates that I had to send in with the first payment. Because of all the hassles I had with the install, I asked them if they could just place a credit on the account and skip the rebates. After a long conversation on the phone, I was told that I could do that. Imagine my utter LACK of surprise when the bill came and there were no credits on there. A call to customer service informed me that yes, again the notes were there that showed they said I COULD do that, but now that it had been billed, I would have to pay the full amount and send in the rebates. This is the point that I determined that while I have rarely over the last 3 years had a problem with tech support.... customer service must be staffed by rabid hung-over baboons with a severe lack of social skills. I finally caved to the simians and paid the bill and sent the rebates in... but I was very unhappy about.it... ultimately I suppose that doesnt matter because they still got their money in the end.
I have had very few problems with support at covad except for the rare times that the problem I am experiencing is just very unusual... then it can be somewhat difficult to get the concept of what is actually happening across. Even those times however are not that big a deal as I usually get escalated to the next level of support & they just go "oh... well do this..." and generally it works (or at least makes sense to try it).
Services: I get an IP and I get bandwidth... anything else on top of that is gravy to me...
Value: Its a bit more expensive. There are three different providers that I could switch to all with lower costs, but I have found that its better to get as many middle men out of the way as possible and since I hate SBC with a glowing red passion Covad fits the bill there. The other thing is that its not a standard residential service. If it goes down I like to know that I am paying for the right to be extremely cranky with them until they get it back up... so far though, I have never had an outage that lasted more than one continuous day. (knock knock knock).
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 Review by DC DSL
Posted: 1.5 years ago
member for 9.3 years, 3826 visits, last login: a few hours ago
Washington,District Of Columbia,DC
 Business customer
$120 per month (24 month contract)
about 6 days
Verizon
"Rock solid connection, one outage in 3 years."
"Costs a bit more than Verizon's current offering."
"Still the gold standard for business DSL in the DC area"
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Several of my clients in downtown DC were in buildings that included shared T1 service. The speed wasn't enough, and then the provider said they were getting out of the business. So, I compared Covad and Verizon's offerings. Verizon has the edge price-wise, but at the time (2005) was having some serious service issues in DC (my own service was frequently resetting every few hours for a several motnhs). So, I spec'd Covad.
They had told us allow up to 14 days for service-ready. It was up in six. The premises visit took all of 15 minutes for the tech to punch the dry loop to the modem. Since then, only one outage, which was really a Level3 backbone problem. In contrast, Verizon at my location randomly resets for no reason..
I have 20 clients now on Covad and every single one is completely satisfied. If they are, then I am, too.
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Review by rmoonin
UPDATED: 1.6 years ago
member for 9.3 years, 1445 visits, last login: 1 days ago
Newtown,Bucks,PA
$69 per month (12 month contract)
about 37 days
Verizon
"Fast and very reliable..good support"
"None I can think of"
"You get what you pay for."
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I previously used Earthlink but ran into serious reliability problems for about 2 weeks and cancelled them. Getting the line released by Verizon took several phone calls and a lot of assistance by the Covad technical people. They worked diligently with me since Verizon was pretty slow in getting the line provisioned for dsl service even though there was dsl service already on the line. They rushed the dsl router to me on an expedited basis and I had the service working with 30 minutes after the UPS driver delivered the box to my home office. I am a CPA and do a lot of work at my home and use gotomypc.com to communicate between my office in NJ and home office in PA. The service includes a static ip and is very fast...last dsl test showed 1297/300 which is excellent. It costs more but you get what you pay for.
Service and support have been consistently good. Any email questions have been answered (correctly) within a few hours. Solid throughput during busy evening hours.
I am updating my valuation of Covad having used them now for 6 months. They have been extremely reliable and I have had zero problems. They lowered the price of the Telesoho service by $20.00 a month. They get and deserve 5 stars.
I liked them so much that I replaced Verizon for our accounting office in NJ..Covad has excellent service and support. The statis ip and courteous customer support is wonderful.
This is an update having used Covad for over 2 years. Excellent choice for a busines person. Support is excellent and calls are handled by professional experts located in the USA and Canada.
You get what you pay for!
This is an update to my review of Covad. It is December, 2005 and I have used Covad for over 3 years and very happy. Verizon needs to learn a lesson about customer service and support support. Covad has upgraded the service to 6.0..actual speed is around 5.10. Had initial problems getting sync but Covad had its expert techician Mike out to my place with 12 hours from the placement of the service ticket. Within about an hour he fixed the minor problem and the service is rock solid and works properly. We have had consistently good service with Covad. The tech support personnel are largely in Canada and know the product. Very quick responses to all of my questions. A pleasure to deal with.
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Review by Indymike
Posted: 1.6 years ago
member for 4.9 years, 1966 visits, last login: a few hours ago
Indianapolis,Marion,IN
$45 per month
about 3 days
AT&T
"dependable"
"oversea's tech support that won't deviate from the script"
"just do it"
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I would recommend Covad to anyone that can get their service.
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Covad Communications
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Covad T1 for $319!!!
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