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 Review by GearHead360 
UPDATED: a few hours ago
member for 5.6 years, 64 visits, last login: a few hours ago
 GTA
 $50 per month
 "7MBps, not Bell Nexxia, relatively unthrottled."
 "60GB/mon cap, Service degredetion due to network congestion in peak hours, EXPENSIVE. Blocks some American websites."
 "60GB/month is not enough for my household. So I switched to a independant ISP for almost half the price.."
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Good:
-7Mbps, not controlled by Bell Nexxia, relatively unthrottled.
Bad:
-60GB/month. $2/GB upto $25.
-Service degradation during peak hours. Speeds sometimes under 1MBps - 5MBps during these degradation periods.
-VERY EXPENSIVE for the service that is delivered.
-Block of american websites (ex. »www.comedycentral.com/ redirects you to »www.thecomedynetwork.ca)
Attached images and files
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Review by Robrr
Posted: a few hours ago
member for 98 days, 123 visits, last login: a few hours ago
Guelph,ON
$60 per month
"Fast downloads, reliable connection"
"Horrible tech support"
"Decent as long as you know what you are doing."
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Been a Rogers customer for 3 years now, the connection has been very reliable and the download speeds are good. However their tech support is horrible. When you call it is always something on your end even if it isn't.
As long as you know what you are doing in terms of networking and fixing related issue as well as you don't mind the throttling of your connection then Rogers is a decent ISP. If you have no idea then you may want to consider another solution for your internet connection.
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Review by exasperation
UPDATED: 1 days ago
Fair warning: reviewer joined this week
Scarborough,ON
$45 per month (36 month contract)
"Fast, reasonably reliable, low latency"
"Throttling, bandwidth caps, HTML injection, DNS meddling, poor support, pricey"
"Not the worst, but their obsession with controlling your connection on their terms is offensive. Look elsewhere if possible."
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I have been with Rogers since 2000 (When they were Shaw@Home!), with varying degrees of service during that time.
First up, reliability of service. The wiring in this house is old, the cable on the street in this neighbourhood is old. When we first got the service, it worked, but before long: both cable TV and Internet signal degradation, repeated restarts of the modem only to get a red "connect" light. Eventually a tech came out and rewired the whole house for a single fee. There have been no real connectivity or reliability problems since that was done, but getting them to look into was a real pain.
We have replaced the modem four times, one of them lasted only a couple of months. The latest modem they've provided us has lasted several years without problem. This was without charge.
Speed is, compared to the competition, excellent, they have repeatedly increased the throughput yet kept the pricing the same, this is commendable. After bundling discounts, our Internet service was $45 / month, the same rate for the past eight years. During that time our peak download speed has increased from 3 mbps to 8 mbps. Latency is quite low, at about 20 ms to leave their routers.
Now for the bad bits: in the past two years the quality of the service beyond the actual connection has become abysmal.
The first thing was the brutal throttling of BitTorrent, making it impossible to seed and almost impossible to download. Encrypting the torrent connection proved effective for several months until Rogers implemented its deep packet inspection technologies which also throttled encrypted connections. Note however, that the speed of torrents has improved in the past three months since they implemented billing by the GB for overage.
Our Express package now has a 60 GB / month limit, with overage $1.50 per GB up to a maximum of $25 per month.
Rogers perform HTML injection, where they intercept and modify your HTTP stream in transit by inserting their own advisory notices and ads. It appears in your browser as a frame above the website content you requested. Google "rogers google intercept" to see what this is in a screenshot.
They meddle with DNS results. Now when a DNS entry does not exist, Rogers's DNS servers do not return an NXDOMAIN error, they return an IP address to their own search servers, laden with ads. This appears in your web browser as "related" search terms for the domain you entered, much like how Internet Explorer redirects to MSN search. In non-web browser applications, you of course, get a "connection refused" instead of a "domain resolve" error, which could be problematic if your application depends on the resolve attempt failing as specified in RFCs.
The DNS meddling and HTML injection are the final straw for me, I do not pay my ISP to provide content, I pay them to provide access to content. I do not expect them to intercept or modify what I am viewing in transit. At the end of this billing period, Rogers will no longer be my ISP.
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Review by (hidden by request)
Posted: 3 days ago
(review was emailed from domain fromether.com)
L3Y
Contract price not specified.
"surfing at 10Mbps is nice"
"torrents uploaded and downloaded are throttled o a whopping 20Kbps. Also, DNS redirects - this should be illegal"
"Waste of money and huge frustration - the only high speed cable internet provider. Alternatives merely buy bandwidth from them."
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The cost vs reward here is astounding. That aside, I cannot even believe
that they are violating my rights by throttling the certain traffic, and on
top of all of this, they're redirecting inaccurate DNS calls. I've had it
with rogers. I want to go live in a cave somewhere. I have Bell at my
office, where we have High-speed internet light. I get 2x the upload speeds
there, compared to my EXTREME highspeed from rogers at my house. I want to
go live in a cave now.
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Review by Tristan
UPDATED: 6 days ago
member for 1.8 years, 267 visits, last login: a few hours ago
Nepean,ON
$56 per month
 about 10 days
"10 Mbps down/ 1kbps up, always on, no additional bills to pay"
"It's expensive. Every price increase causes the value to decrease. Poor DNS service. No technical support."
"The worst ISP I've ever had. Considering other options (ongoing)."
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- Service Specs -
As of July 20, 2008
--> High-speed extreme
--> »www.speedcheck.rogers.com shows Extreme to be 10 Mbps/1 Mbps down/up.
--> I get 9.66 Mbps/994kbps respectively to Rogers own servers.
--> Real-world speeds will vary greatly depending on time-of-day, and connections outside of Rogers jurisdiction.
--> Norton Security included. - not really for free, as it's rolled up into the cost to deliver service.
- What I hate the most -
--> Very expensive.
- Requirements -
GOOD FAST internet access in order to keep current for my job, hobbies, education, and increasingly to access and keep on top of very important services and discussions provided by my local government.
- Service Deficiencies -
--> Personal webspace is pretty plain. It has no "added value".
--> No advanced web services, such as a PHP server or MySQL database.
--> Reduced quality of service due to interference with certain ports and services, such as bittorrent and encrypted traffic.
--> Restrictive "Terms of Use" with regards to operating server applications.
--> Rogers Yahoo!
--> Optional "value added" security packages are undesirable.
--> Receive HTML error pages regularily, appears to be DNS related. Sometimes have to refresh a web page twice.
--> Rogers is experimenting with DNS redirection on invalid domain lookup. I haven't experienced this yet, but understand others have.
--> Rogers injects warnings into web pages when you're close to hitting your monthly bandwidth cap.
--> Norton Security - not really free as advertised, as Rogers rolls it up into the cost to deliver internet service. Norton's software has given me nothing but problems. There are truely free solutions that work better, faster, and don't damage your computer if you have to uninstall them. If you choose to install Norton's, don't come asking me for help when it breaks.
- Cost to Value Ratio -
Rogers has issued several price increases over the years, and ALWAYS places the blame on increases in the cost to provide the service. The "cost to value" ratio grows worse with each price increase.
- Other Services Offered -
--> Home phone - overpriced! Why would anyone pay $19.99/mo for the first year, and $29.99/month there-after, only to get 1 calling feature included (ie: call display)? I've been using Primus talkbroadband for years, and I pay $15.95/month, and comes with 16 free calling features. Primus has made me a very happy customer.
--> Cable TV - very expensive. Too many unwatched and unwanted channels. Cost to Value ratio is pathetic, when compared to a rectal exam.
--> Cellular - expensive. Going to switch to another wireless carrier.
- Repeat Service Issues -
My connection has gone down several times over the past year, sometimes for a whole day. Calls to tech support result in the usual "We don't support home routers, connect directly" crap, yet the problem miraculously rectifies itself "during" the support call, while the router is connected. Inexperienced support reps. I get better tech support by placing my head inside the door jam, and repeatedly slamming the door closed on it.
- Conclusion -
Rogers needs to invest in more bandwidth, and improve network topography to offset technological advances. The internet will grow with more connected devices, and more software performing very cool stuff. Our ISP's should not interfere with internet access in any shape or form; this is referred to as Net Neutrality, and is a growing concern for virtually everyone who connects to the Internet. As "getting online" becomes more of a necessity, Net Neutrality will become increasingly important.
If the world switches to encryption by default on all net traffic, that will restore the integrity of the service - it's time ISP's understood that we want them to be dumb pipes, not value-added services, especially when it involves them interfering with the data we receive.
** We need increased competition with better service! Rogers is a sub-par ISP. **
Ted Rogers - get with the program!
I'd switch ISP's, but with my options limited to cable or DSL, and while throttling and other forms of interference persist, I won't be trading my noose for a tighter noose.
My condolences to anyone who is affected by Bell's recent throttling of wholesale partners. It's time the big broadband players in Canada started to clean up their acts. Consumers won't tolerate this crap for long!
I may require access to the internet, but it's the ISP's that are making the net less fun and less exciting.
Followup comments:  
Leathal
Premium
join:2002-02-09
Toronto, ON
| The waiting game. "I can't wait for increased competition. Rogers, your not the best, you are sub-par."
People have been saying this for YEARS now and nothing has changed nor do I think anything will change for at least another 10 years with the way Rogers and the CRTC moves on changing things.
Leathal | |
| Kdee
join:2005-08-26
Etobicoke, ON | There is competition. .... It's called Teksavvy. You should check them out. | |
| | MmmPancakes
join:2007-05-29
Toronto, ON | Re: There is competition. .... DSL may not work out for some people and they have to stick with cable. And Rogers is basically the only cable provider throughout Ontario. | |
| 
Bellunder
@teksavvy.com
| Glad someone knows what's going on You are one of the very few who knows exactly what's going on. As can be seen the number one shorted stock on the NASDAQ is level 3. Level 3 sells bandwidth which is still falling sharply in price and will continue to fall in price. Equipment costs have fallen sharply the Canadian dollar has risen sharply. All of this means sharply higher profits for internet companies. The rest of the world has passed part of the savings along to their subscribers while Canada in its' infinite wisdom has fleeced their subscribers by doing the opposite. It's so bad soon satellite internet from America will cost less than Canadian broadband. | |
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Jingles57
@rogers.com | Cybersurf No not 3web... very lowsy tech support and internet speeds are a little bit slower then advertized and they still go through rogers | |
| Tristan
join:2006-09-10
Nepean, ON
 ·Rogers Hi-Speed
| 3WEB Hehehe, lousy customer service? So what you're saying is SSDP (same sh#t different pile).
I am my own customer service. I wouldn't dare let an "expert" give me advice (shudder). I've already been told that my Internet connection broke (twice) because of my router, which was utter BS. | |
|
Steven1
@rogers.com | Competition Im with Execulink Telecom and no problems with speeds or anything. Wonderful techs and with a satellite office close by the tech will actually come out here if Im having any problems. | |
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Review by MikeRCMP
UPDATED: 7 days ago
Fair warning: reviewer joined this month
Moncton,NB
$300 per month
about 15 days
"Get 50% off all products as an employee"
"impossible to navigate IVR"
"Great if you never have to call"
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 Review by jackr
UPDATED: 9 days ago
member for 4.3 years, 326 visits, last login: 4 days ago
Barrie,ON
$45 per month
"Fast, reliable, always on, able to access email 99% of the time"
"Traffic shaping and price"
"Good for the casual user who wants fast speed, but doesn't download much"
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I used Rogers Hi-Speed from July of 2000 until April of 2007. In that time I had my differences with the company, but, they were always professional, gave credit when their service was interrupted, and answered tech questions in a truthful manner. If a CSR didn't know the answer, they usually passed me on to someone who did know.
On the tech side it's a extremely simple set. Plug in the modem. No screwing around with passwords and user name's.
I hate the fact that with DSL you are extremely limited by distance from any central office. Your speed suffers horribly. You can buy 5-10 mbps service, and get screwed over by receiving 1-2mbps service and there's little if anything you can do about it. It depends on the ISP and the whims of Bell, who ultimately everyone backbones off of. With cable you buy 7 mbps. You get 7 mbps service. I find DSL service unethical and misleading in the extreme.
Obviously, I'm slanted toward cable internet. It's the price that's outrageous for a service that's extremely (in most cases) throttled to the point of being useless for some client side services.
July 10/08
Back to using Rogers Hi-Speed for now. I can say that it is a hell of a lot faster than DSL, I get my mail every time, and the connection is stable without any unreported (excuse filled) outages (the cat ate the server. The janitor tripped over the UPS. Bell spilled coffee on the main Acanac server, sorry 'bout that).
I'll try 3Web in the fall. I just want to be on-line for now and get the summer out of the way.
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 Review by blueeyesm
UPDATED: 15 days ago
member for 4.8 years, 631 visits, last login: 15 days ago
Waterloo,ON
$53 per month
about 5 days
"Haven't had any service blackouts."
"Cost, limited service and throttling make for a degraded system, esp. in an apartment building."
"Rogers' needs to do WAY better!"
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Way back in May of '03, I ordered roger' high Speed for two reasons; Sympatico was always mis-billing me, and Roger's billing was on an actual statement. I could see each month what I owed Rogers, rather than waiting to see what mistake Sympatico made.
Now, with throttling, caps and slow data plans, Rogers has overall degraded their service yet consistently raised prices.
I'm tempted to give up on the net altogether,
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 Review by Toad
UPDATED: 22 days ago
member for 7 years, 1428 visits, last login: a few hours ago
Bradford,ON
$50 per month
"Just works"
"DNS issues"
"Good but not great."
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Ninety five percent of my issues with Rogers have been DNS related.
Followup comments: cwrb
join:2006-12-21
Markham, ON
| Rogers speed - cable extreme I live in Markham Ontario Canada.
I have Rogers Extreme and I notice it fluctuates greatly during the day. From a high of 1100 Kbps to a low of 500 Kbps.
I am about to evaluate Bell Ultra and should see more than 2500 Kbps (download) consistently ... at the same cost (approx $37/mo). | |
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 Review by spaz
Posted: 24 days ago
member for 157 days, 32 visits, last login: 1 days ago
Guelph,ON
$54 per month
about 5 days
"Reliability, Speed"
"Customer service, Technical Support"
"Great Internet service. If you don't need Technical support too often."
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I personally believe that out of ADSL and Cable Internet, Cable is Faster and more reliable. in my area there is only the two to choose from. The only complaint is the technical support. Whenever you call with a problem they try and blame it on your own hardware. Other than that i would definitely recommend Rogers High-Speed Internet. I have the Extreme edition and i most definitely receive the speeds as advertised. i believe my last speed test was about 9550/975 which is great. the only complaint i have is the upload speed as i do allot of web authoring and on line backup and these upload speeds really hinder the process. Obviously there is other options for some but not for me as i am on the 6th floor of an apartment building:(. The ordering/install procedure is fast and painless. So in conclusion if you want speed (download) and reliability and don't need technical support too ofter i would definitely say. Go For It!!!
Chris
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rogers a consumer rip off scam