how-to block ads
|
»next review in page
Review by dbceee 
Posted: a few hours ago
member for 1.4 years, 2 visits, last login: 1 days ago
 Kitchener,ON
 $45 per month (12 month contract)
 "good online features, reliable, fairly"
 "still not as fast as i'd like"
 "best game in town, guess i stay and pay"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
they give me a 20% price break each year when i say i'm going somewhere else
Followup comments: | Forums » comments on review of Rogers Hi-Speed |
 | »next review in page (previous review)
Review by clee
UPDATED: 1 days ago
member for 3.2 years, 490 visits, last login: 1 days ago
Toronto
$44 per month (12 month contract)
 about 1 days
"Fast activation, speed is good for our age in 2009. Decent CxS."
"Expensive. Misleading; must be proactive to sort out billing errors."
"If you've got $, and researched the speeds you can get, Rogers is good."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Just hopped on Rogers today after DSL failed on me after 7 years. I was on Teksavvy prior to switching. I am now back on Rogers since the times they had the Motorola CyberSurfr Modem, or whatever it was called!
Short blurb prior to Rogers:
Teksavvy is an unbelievably great company and I wish I could continue my internet services with them. However, Bell has just been awful lately after providing great DSL line stats and stability to my home for 7 years.
Recently I was subjected to high latency and intermittent disconnections on my DSL line. This was weird since my long-time friend (we both had identical DSL stats from a while ago) had a perfect connection. I got fed up and just went over to Rogers Cable.
Review:
- pre-sale information was good from one rep. Varies immensely from rep to rep you call. I had a Nick tell me all about the Grab and Go Kit, and all this other information so I was aware of everything as I went on.
- purchased grab and go kit, everything was working.
- called in to activate; first rep was useless, put me on hold for 5 min trying to reach a department. Hung up 
- next rep was decent. Quick activation and walked me through the setup and how the credits would play out on my bills.
- checked my confirmation, had a 49.99 one time connection fee. This was for a tech to come to my house to set up. Obviously I didn't have a tech come in so I called in to have it sorted out. My acct now has a note stating to reverse this charge once my bill comes in.
All in all:
- went on the grab and go kit w/ 3 months free extreme, downgrade to express after this, 12 mo term/contract - EDIT: May just stay on Extreme.
- as for speeds, I get the full 10mbps down and 1mbps up, which is absolutely fantastic. Couldn't be happier since I was capped at 5mbps with DSL.
Bottom line:
- Decent service.
- EXCELLENT speeds for what is offered here in Toronto, Ontario.
- as for the price, mediocre. Try to get on as many promotions and negotiations as possible.
- You must be proactive in solving billing problems. You can also use this as leverage to obtain credits, perhaps. Rogers is a fair company when you are fair to them... although they pull some underhanded tricks at times (eg. the OTC fee I mentioned above)
----------------
May 31, 2009
Experienced intermittent outages so I had a tech come in on Friday. Replaced my old splitters and said to replace the old wiring outside the house feeding to the main splitter inside my house.
Modem stats were out of spec initially, but the new splitters increased Rx Power from -17 to -10. Tx Power still remains at 55 on my current splitter setup. Removal of a splitter in the room where the cable modem is held brings it down to 51 and stabilizes the connection further.
Right now I am on -10/55 for Rx/Tx and the connection is stable so far. Hope it continues this way.
------
Update Nov 19, 2009
Had a service technician come out in the summer to reroute some cabling in the house to offer a more direct connection from outside the household to the modem. I helped him work as well and this took the whole damn day almost, but the end result was great, I end up with 0dB Rx and around 50-51 Tx signal levels now. Connection has been rock solid.
Also called into retentions after the 3 month free internet promo was up and received 30% off internet for 12 months. Can't complain about 10mbps internet for $44 a month all in. I'm in the process of trying to get onto the 25mbps tier for $51!
Followup comments: | Forums » comments on review of Rogers Hi-Speed |
| »next review in page (previous review)
Review by Turtleman83
UPDATED: 3 days ago
member for 1.6 years, 30 visits, last login: 1 days ago
London,ON
$44 per month
"Reliable, speedy connection with very low latency"
"Pricey, basically has a monopoly in my area"
"I'm not a bittorrent user or gamer, so it works well for me, but YMMV"
| Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
My landlord had Rogers long before I moved in so the first 2 options above I'm unable to give a rating for. As far as my experience, I honestly don't remember a time in the last 18 months that it's been completely down - about a month ago during a snowstorm it crawled down to speeds of below 200 K BPS (the package is 7 MB) to the point where my Vonage became unusable. Other than that it's been rock solid - only time I've ever had to call tech support was when my landlord accidentally downgraded to a much lower package, and they were quite helpful.
A month or so ago I exchanged the old Terayon modem for a new Scientific Atlanta one, and now I'm getting the full 7/512 package that I'm supposed to have. As I mentioned above I'm not a BT user or gamer (stick to Limewire or WinMX only) so the throttling issue really doesn't affect me, though I could see how it could bother others. Rogers has a monopoly on the cable market in my area - you want cable internet you have to go with them, and the prices are sort of steep. But I believe they're the lesser of 2 evils between them and Bell.
UPDATE 11/17/09 - Have moved, still have Rogers. The service is still great but when my promo runs out next month, I will be paying $115 per month, and am currently searching for a way to get more discounts or see what my other options are. Enjoying the 10 meg down but BOY is the upload still lopsided! If anyone has any tips please PM me.
Followup comments: | Forums » comments on review of Rogers Hi-Speed |
| »next review in page (previous review)
Review by VHS
Posted: 10 days ago
member for 1 year, 138 visits, last login: 1 days ago
Scarborough,ON
$32 per month (12 month contract)
"Good speed for the money"
"slowdowns in evenings (happens seldomly)"
"BettER than Bell Internet"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I signed up for Rogers internet back in June 2009 to take advantage of the free modem, 3 months free, and $50 credit offer. I was a bit hesitant at first because I had used Rogers Extreme when it first came out (5mb connection) and it would slow down to 2mb in the evenings every night. This was why I switched to Sympatico back in 2004. After almost 5 yrs with Bell and the countless amount of scams they have pulled on me, I switched back to Rogers. Installation was quick. I connected everything myself and gave a call to Rogers... within seconds my modem was activated and ready to go. I currently get 30% off Express on a 1 yr contract. I am very glad I switched back as the speeds are very reliable during the evenings. I do get slow speeds in the evenings still but it rarely happens. I download from NNTP at full speed (10mbps) and I haven't had any problems with losing connection in the past 4 months I have used them. The bandwidth cap of 60gbs is on the low side but I rarely hit that anyways otherwise I would go for something like Teksavvy. Overall, I think Rogers has improved a lot in the past 5 yrs and I am happy to be back.
Followup comments: | Forums » comments on review of Rogers Hi-Speed |
| »next review in page (previous review)
Review by Larenda
UPDATED: 28 days ago
member for 7.6 years, 595 visits, last login: 28 days ago
Scarborough,ON
$46 per month
"fast speed"
"fairly spendy"
"I like the service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
I am very happy with there service! No complaints!
Followup comments: | Forums » comments on review of Rogers Hi-Speed |
| »next review in page (previous review)
Review by sunrisecc
UPDATED: 35 days ago
member for 5.5 years, 161 visits, last login: 5 days ago
North York,ON
$55 per month
about 2 days
"constant even connection"
"first line tech support"
"I am pleased"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I was with Sympatico. After Sympatico kept improving my connection by lowering my overall speed, I decided to try Rogers concurrently. I ordered the extreme plan with the wireless router/modem. The installation was on schedule and completed in 15 minutes. I have had no need to call tech support at all. After a month of comparing the Sympaticio service and Rogers, I cancelled Sympatico. I have not regretted that decision.
I also apprecited that the tech that came to install the router/modem recognized that I was an experienced user and let me do the software connection to the computer.
Added on 2009-Apr-21
I am still pleased with the speed and reliability. My building has been rewired a few months ago and all is well. I have not had to call Rogers with a problem as yet.
Added on 16-Oct-2009
Starting around Oct. 1st, each evening from 7PM to midnight, many clicks can take 5-15 seconds to complete. It just shows waiting for site. I would estimate that this problem happens about 50% of the clicks. Rogers is investigating. I have submitted tracerts and pings.
Followup comments:  
THE Fatman
@rogers.com | The Time Will Come...... "I have not had to call Rogers with a problem as yet."
Boy, you don't know what you're missing...... | |
| |
anon23432
@rogers.com | Re: The Time Will Come...... I've had to make 3 calls to tech support since 1998. In my case when it works it works very well. I'm on Extreme at the moment and always see the max speed when downloading from newsgroups.
I have no complaints. | |
|
anonQ
@rogers.com | .... yup don't know why everyone bitches rogers has been great to me 99% up time in the last 3 years customer service always good and fast. I hate rogers but like my service | |
|
rang
@rogers.com
| About rogers As far as the downtimes are concerned, they have been minimal over the time I had rogers (forever, 10+ years). I hate the speed and traffic throttling (torrents and uploads, 50k/s at most). Also the cost continues to go up and the capacity levels down. Therfore less service for ore money.
Also, they continually drop services they promised to provide at the start, I.E. Email, usenet-news(nntp), web page space. News was great, you could even get the binary groups.
When they allow you to have it, the bandwidth is satasfactory.
 | |
| | | |
| Forums » comments on review of Rogers Hi-Speed |
| »next review in page (previous review)
Review by tbv420
Posted: 37 days ago
member for 3.6 years, 16 visits, last login: 36 days ago
Aurora,ON
$46 per month (12 month contract)
about 3 days
"Potentail for high throughput"
"Conracts, Customer service is brutal..traffic shaping, speed not as advertised"
"Sadly Rogers has gotten to be too much of a monoply to provide any thread of a good service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I was forcefully switched to Rogers from when our local Cable company was bought out by them...and they could not have done a worse job of handling the conversion...not only did they promise to provide trhe same service, which they did not. My usage cap was unlimited, now 60gb, Ny speed was a consistant 10mbps, which droped to 7 after Rogers took over, now has failed to reach anything
beyond 5mbps.....I also paid less, which they did match, but only with a signed contract which promises to match the old price for 12 months, for which I never said I would sign, but for which they automatically did for me (which of course is illegal, but hey what's that right). The service service would lose connection every week (when the WAN IP tried to renew)..whenever I called about this issue, they blamed my router as the problem, which obviously was not the case, as I never had a problem with my old ISP, and it only started after Rogers took control...the problem seems to happen less now (how strange!) but still at least once a month my service is lost.
I and literally hundreds of other people have had issue with Rogers, and some are actually contemplating a Class action for their fumbeling of this entire towns cable infrastructure.....never mind of course when they came in they fired all the local 'redundant' employees..nice Rogers, good to know you appriceate the markets you encroach upon...
Followup comments: | Forums » comments on review of Rogers Hi-Speed |
| »next review in page (previous review)
 Review by zachary1
Posted: 43 days ago
member for 5.7 years, 290 visits, last login: 1 days ago
right here
$50 per month (24 month contract)
about 1 days
"High Speed & Reliability"
"Caps."
"Serves me well."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
If they lifted the caps to triple what they are now, I wouldn't have to keep looking over my shoulder at the usage meter. Otherwise, the reliability and speed aspects are excellent.
Followup comments: | Forums » comments on review of Rogers Hi-Speed |
| »next review in page (previous review)
Review by static416
Posted: 64 days ago
member for 2.8 years, 239 visits, last login: 3 days ago
Toronto,ON
$100 per month
"Speed as advertised for HTTP use only"
"SSL, VPN, and bittorrent are all throttled to the extreme"
"25Mbit service is like owning a Ferrari with a 80kph governor. Expensive and pointless."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Previously used Teksavvy. First thing I noticed with Rogers is that their CSR's, even the techs, are not very knowledgeable. I'm more familiar with the technology than they are and I'm just a software engineer.
The 25Mbit and 50Mbit plans are a complete ripoff. What's the point of having a fast connection if it's throttled down to nothing 24/7. Bittorrent and VPN are essentially useless. Which raises concerns not only about honesty in advertising, but also privacy as well if they are not going to let you use VPN to protect yourself.
I don't see Rogers is going to get anyone to continue to pay for this service. Speed is only useful for downloading large files, and they won't let you do that, so what's the point in paying $100 for the speed?
Don't pay for anything higher than the $45 10 Mbit package.
Followup comments: | Forums » comments on review of Rogers Hi-Speed |
| »next page (previous review)
Review by srajees
UPDATED: 78 days ago
member for 79 days, 4 visits, last login: 73 days ago
London,ON
$35 per month (8 month contract)
about 7 days
"Fast service, reliable, cap reasonable, good service"
"None yet (A hidden activation fee only appeared on my initial invoice, not on the bill)"
"Best value service out there"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
Ordered an 8 month student deal for 34.95/month including Extreme service and modem rental. Speeds are close to advertised and have had absolutely no problems with intermittent service disruptions (unlike Acanac).
»www.speedtest.net/result/555399464.png
Followup comments: | Forums » comments on review of Rogers Hi-Speed |
|
|
Rogers Hi-Speed
(21)
(15)
(45)
·
·
You've been upgraded!
Nice