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Review by stephsm 
member for 16 days, 6 visits, last login: 3 days ago
updated 4 days ago
 Ottawa,ON
 $58 per month about 5 days "Good speeds, stable connection" "Terrible caps, terrible overage costs, slow DNS lookups, poor communication" "While the service itself is good overall, it's not worth the cost."
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Update - about a week after the cancellation date, I got another final bill for Overage. This pisses me off for the simple fact that I never got any notifications via email or web browser, not to mention that they disabled the tracking on the billing page. While I do take responsibility for going over my overage, I will never go back to Rogers for this underhanded tactic and will make sure to steer friends, family and clients away from them.
I've had Rogers for the last 5 years as Bell was not available in my new location. Service itself has been stable and consistent over these 5 years and I've not had any complaints.
However, with the advent of streaming, Rogers is no longer a viable option. I had a 60GB limit which over the last 3-4 months I've exceeded, a couple of times hitting their max $50 overage a couple of times. While I did try to purchase a higher alotment by going up to the next tier, the order got cancelled and I didn't receive any communication from their office explaining why, nor could they explain why when I called. This couple with the fact that warnings about going over your usage are inconsistant, I decided to move to another provider, which I was successfully switched over to yesterday, and I'll write a review about that one later, once I've had a little more time to evaluate. But seeing as it's essentially the same connection, I'm expecting the same service, at a better cost, better bandwidth allowance, and less of the negatives.
As for the DNS in the negatives; I had been having problems downloading an huge update to a game on our PS3, and it would consistently fail. after doing some searches, it seems like the DNS lookup for Rogers is pretty poor as well. Switched it to Google's free DNS servers and wow, what a difference. Not only did the patch go through without a hitch on the first try (had tried several times previously), but I hadn't realize how much it affected web pages browsing; I had always figured that the sites hosted the pages were just slow, so letting them take a 10 -15 seconds to load up was fine by me...same sites using the new DNS servers and bam, up almost immediately after clicking go...
Cheers!
Steph S.
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 Review by Ian
member for 9.6 years, 4508 visits, last login: a few hours ago
lodged 8 days ago
- Brampton,ON
- $55 per month
- (12 month contract)
- about 8 days
- "Nothing good about Rogers"
- "High Latency in evening."
- "If something else is available to you, anything at all, short of dial-up, get it."
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In a situation where I have to use the Rogers service. Wish that wasn't the case.
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 Review by KillerNIC
member for 8.9 years, 1554 visits, last login: 1 days ago
updated 12 days ago
- Toronto,ON
- $80 per month
- "Reliable"
- "Caps, Throttling, Poor Customer Service, rude customer service, arrogance."
- "Extreme Plus is a joke."
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Rogers Positives:
- Connection is stable, usually.
- Can't think of anything else
Rogers Negatives:
-Rude CSR's
-Lying CSR's
-Expensive
-Throttling
-Low bit caps
-Crappy hardware
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Review by MJB
member for 13 days, 19 visits, last login: a few hours ago
lodged 13 days ago
- undisclosed location
- Contract price not specified.
- "Web Surfing"
- "Throttling, UBB, DNS Redirects"
- "Worst ISP in Canada"
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Rogers is a piece of crap
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 Review by nekkidtruth
member for 9.7 years, 2477 visits, last login: 1 days ago
updated 21 days ago
- London,ON
- $55 per month
- about 1 days
- "Fast, Reliable and Decent Customer Service"
- "Traffic shaping and caps."
- "Rogers has the speed and the reliability, but the low caps and traffic shaping make it horrible value for your money."
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Update 01/22/12: Recently moved and took Rogers with me. I debated using this opportunity to switch to TekSavvy, but after a bit of research I decided to stick with Rogers. I don't enjoy paying the monthly fee that I do, but I haven't had connectivity issues with Rogers in years. My speeds have been totally consistent and I've had 0 down time in over a year. Maybe I'll call in and see if they'll lower my monthly rate for a while.
I am however also not a fan of the caps. There's no reason for them to exist. The monthly pricing and the traffic-shaping/caps are really the two things that bug the most. If Rogers can bring those 2 things to a level that's reasonable, they probably wouldn't have so many disgruntled customers.
Update 04/08/11: It's been a while since I updated my review. Services are basically the same. My connection is rock solid and reliable. Unfortunately, Rogers still shapes traffic and still has low caps although they are currently raising them slightly.
Overall, it's not worth the money. It's been proven there is no congestion issue, so the caps and traffic shaping does nothing but hinder services for no reason.
I've been thinking of possibly going to TekSavvy....We'll see what happens.
Update 11/08/07: There are rumors the caps are going to be lowered. This is unacceptable. The caps are already unreasonable. I suspect they'll lose a lot of customers should this actually be the case. I'm getting fantastic speeds, but I do not appreciate being capped, regardless of whether I reach said caps or not.
I don't use torrents so the throttling doesn't effect me, but I highly disagree with throttling.
Rogers...leave our connections alone. Give us what we pay for and stop telling us what we can and can't do with the Internet connection we pay a small fortune for you to provide us.
Old Review:
I've had Rogers for approximately 7 months now. I switched over from IGS because in my area I was unable to get more than 1784/600 on DSL. I spoke numerous times with Bell as well as IGS and came to the conclusion that after waiting almost 5 years for my area to be upgraded, it just wasn't going to happen.
The installation took about an hour if that. We also had Rogers Home Phone and 2 Digital Cable boxes installed at the same time.
I currently have the Rogers High-Speed Extreme packaged which was originally 6000/800. Recently they have upgraded and my package has been bumped up to 8000/800.
My most recent speedtest shows me as getting:
7940/815 (I consistently get 7500+)
I pay $55.95/month for this service and it has been AWESOME thus far.
I realize Rogers isn't always a viable option as their services do tend to suck in a lot of areas. Thankfully, my area no longer sucks.
Thank you Rogers. After years of paying $54/month for sub-par DSL services, it's nice to finally get my moneys worth.
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 Review by thebaron
member for 8.1 years, 3679 visits, last login: a few minutes ago
updated 25 days ago
- Stittsville,ON
- $65 per month
- about 14 days
- "I can browse wikipedia really fast!"
- "Low caps, throttling, stalls, no video streaming"
- "Can't wait for someone else to come along, then it's bye-bye!"
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If you plan on doing anything other than browsing, forget it. Netflix, torrents, wow etc are awful.
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 Review by J E F F
member for 7.8 years, 3013 visits, last login: a few hours ago
updated 31 days ago
- Kitchener,ON
- $39 per month
- about 7 days
- "Finally reliable."
- "Cap should be higher."
- "You're trapped in Canada..."
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Was it my postal code? Well, then, had these baby working at two different locations. Never got more the one half of the advertised speeds. Constant disconnects a real issue, as are the slow modem boot up (to the internet). Tech support..yeah, I'll format my HD for you. Reinstall Windows? Sure, why not. Throw computer out the window> Yep. But we know it's not a NETWORKING issue on YOUR side...right?
I should add they did improve once no long @home. But degraded quickly after that. A lot of bitching changed my profile, I believe to 'business', but it was switched back when my wife complained about the digital cable pixelating and they (tech) noticed something odd about our line. Back to slow speeds.
Okay, I will add this, I checked my postal code (N2N) on this, and it seems that no one on my code gets good speeds (Nov 2004). I was just curious, but Sympatico had all the tops speeds, and it seems now that Sympatico has most of the business for our postal code. I don't really understand why the are would be saturated. It is mostly low density...mostly large and medium sized houses. Their is 1 apartment in the area, 1 mall, 1 highschool, probably about 3 condo/townhome complex(s) in this area. There is no reason why this should be so slow. What's up with that?
Thanks.
Update December 26, 2009
So these guys convinced me to give them a second shot. Not that I had a lot of choices, my DSL is getting real bad. Paying 28.99 /month (minus discounts) for 3 meg service, which is twice as fast as mine. 25 GB limit, which is fine, since I stick to mostly legal activity and/or I don't need the usage.
Update January 2012
I bought a modem off of ebay and gave Rogers back the rental. No issues getting this connected. Got Netflix, realized that 25GB isn't going to cut it. Called Rogers to change profile to Express. They look into my account, complain about my Docsis 2.0 modem, and tell me to suck wind. I tell them I just got the modem. They tell me that it is impossible to change my profile with this modem, can't be done, no override, management can't do it, the President of Rogers can't do it, neither can the Prime Minister of Canada, the US President, nor Chuck Norris nor God. I ask to be transferred to "The Office of the President" (this is a technical term to get to the employee's who's hourly wage is too high so it makes it pointless arguing with the customer)...they said, no way, not even Mr. T could do that, but I can go talk to their supervisor. She comes online. I tell her I want the next tier, she looks at my profile and says "You just got that modem.." (that wasn't a question) and says "Okay, we upgraded up" Ha, go figure. 5 seconds and I am upgrade...no argument with this CSR. So Rogers does have some serious talent working there.
Anyway, speeds have been mostly up to where they should be...mostly. Not all the time. No complaint though, netflix works and so does downloading movies from iTunes and what have you.
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 Reviews:
 ·TekSavvy DSL
| teksavvy Look into teksavvy its godlike compared to rogers for 30 dollors a month we are getting 5mb service and a 200gb cap and the tech support is amazing he walked me threw everything and we learened it was something bell did during the install the next day it was fiixed and i was ziping along but due to my location i only get 2mb speeds (all the cos around my area are full) i used to have rogers trust me i know how bad there techsupport it i got to the point were i called them a bunch of uselss idiots who only have to read scripts over the phone then hung up :P | |
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Review by brian10161
member for 47 days, 11 visits, last login: 13 days ago
updated 38 days ago
- undisclosed location
- $65 per month
- (24 month contract)
- about 5 days
- "Fast and reliable."
- "Low bandwidth caps, shat upload speeds, expensive for what you get."
- "For light browsing, email and odd youtube browsing it's fine, but for people who like to download or stream, go somewhere else."
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I have been on Rogers now for approximately 6 or so years, maybe longer. Have upped my speed profile 2 times. Started on Ultra light, then moved to Lite and now on Express.
My bandwidth cap has been steadily dropping over the years. Was unlimited, then went to 75gb and now sitting at 60gb which I go over almost every month. My brother plays online games so that doesn't help, especially when the update for his favorite game is 4gb!
Switching to something else and hopefully won't have to come back 
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 Review by Gongster
member for 10.1 years, 3433 visits, last login: 1 days ago
updated 45 days ago
- Markham,ON
- $45 per month
- "Good speeds and reliable service"
- "CAPS! Tech support people don't know nothing."
- "It has gotten much better over the years."
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The first day they installed it it ran fine. Problems started coming after a week. Online gaming became really laggy and over 200ms. I called them to see whats wrong and they kept saying it was my computer. Hell every computer in the house had slow internet. Then they said a low priority ticket would get you served faster. WTF? Shouldn't a high priority ticket get you served faster!
!!!UPDATE!!!
I have been upgraded to a DOCSIS Toshiba PCX2500 modem and speeds have been good ever since the upgrade. It wasn't that easy to get the new modem because the stupid techs would keep telling me it's a problem with my computer. So I had to scam them into thinking my old modem was broken and then I got a new one. After I got the modem upgrade speeds were consistent at 1450/180.
Just a few days ago the speeds were upgraded to 2800/360! Speeds are still consistent after the upgrade and pings are low! Rogers has improved a lot over the years and I hope they will continue to improve.
!!!UPDATE July 06, 2004!!!!
I have now signed up for rogers extreme and got a brand new Motorola Surfboard 5100 for $80. Speeds are now solid at 4800/790.
Speed Test Results:
»/speedtests/49···88599497
Hopefully they will have a 10mb package in the future 
!!UPDATE Dec 28, 2011
Have not updated this in a long time. Long story short there was a 10mb package not too long after I was upgraded to 5mb. All has been well and good these past few years until just recently. The data caps have been killing me! My internet has been costing me $100+ a month because of them. Upgraded to 32mb package in order to get a 150GB limit and was required to get that stupid SMC all in one modem. Wireless performance was non existent. At 32mbps it was not long before I started hitting 150GB data consistently and internet was costing me $100+ again.
I have now switched to the 25mbps Teksavvy cable, no caps. Review here: »Review of TekSavvy Cable by Gongster
GG Rogers.
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Review by haissamyahya
member for 257 days, 66 visits, last login: 3 days ago
updated 48 days ago
- Mississauga,ON
- $54 per month
- (12 month contract)
- "Good speeds, reliable connection (olny one downtime in a year) and good customer support"
- "Horrible data caps, overpriced and dishonest customer service when first signed up"
- "Unless you are a light internet user (no streaming/downloading) this is the right deal for you, otherwise avoid at all costs."
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I did get everything i signed up for, but they told me 60gbs will be more than sufficient for my activities, the blame goes on both sides, more from my side, which started this horrible one year contract with rogers.
First of all, they throttle all peer to peer activities (a maximum of 80 kbps), including services such as Skype a which use p2p for video calls, and others such as utorrent. This renders the connection almost unusable and HD video chatting is not even close to being an option. Not the greatest problem i guess. When i first signed up, they told me that i will have a grace period of 3 months to either terminate the contract or upgrade my package without being charged. After a about 5 weeks with rogers, i had enough and decided to cancel my contract (i was running over the data cap without even doing any serious work) only to be told that they changed the rules and i can no longer cancel it. I opted for option two, which was to upgrade to a package with a higher limit, will guess what, they reduced their data caps, and changing my plan would be nothing short of stupid. And so i got stuck in a horrible one year contract Rogers, It expires in a month and i honestly can't wait. I've been limiting my every single move online, scrapped off the whole idea of streaming and videos and kept it to basic activities, which for a user like me, is a painful task :P
Bottom line, never sign up with rogers if you use services such as Netflix, YouTube, Skype, utorrent, etc. because you will have to reduce your usage and greatly limit your online activities. Rogers is ideal for light users, due to its very stable connection, otherwise, plain and simple, NO.
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