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DSLReports needs to update the form! My actual download speed is 1.55gbps but 999 is the highest I can enter. member for 21.6 years, 18 visits, last login: 3 days ago updated 3 days ago
We've had technicians at our house 4 or more times in the last year. After weeks of complaining they finally send someone to work on it, then it takes them a few visits to make it not disconnect all the time. Then 3 months later it starts cutting in and out again and the cycle repeats. The customer support is essentially a robot, then when you finally talk to a real person they tell you they will monitor your connection for three days, instead of just sending someone to fix it ASAP. When it works its fast enough for me to do what I want, however the upload speed is awful. If you have Bell Fiber in your area trust me it will save you a lot of hassle. Unfortunately Bell Fiber isn't in my area yet so I'll have to suffer. member for 1.3 years, driveby review (so far) updated 1.3 years ago
There is not much to say other than this is an absolute winner. Package is 25/5, unlimited for 99/month plus HST. This is the first WISP I've ever been with that I've never had any issues, or worried my internet might go down, or not work properly. This just works, all the time. It's fast, all the time, including during peak hours. Latency is low and stable. The only thing I can point out that I disliked is that the antenna used has 3 very bulky cables which are 30' long and can not get spliced or cut. However, I'm told the current antennas being installed are ethernet and poe powered, so that probably won't be an issue for anyone else. UPDATE SEPT 2022. After some months on 25mbps, 50mbps became available to me, and it was installed in December of 2021. It involved a new radio installation, plus my router/modem was upgrade to the XB7. I still cannot bypass the XB7, and putting the modem in bridge mode makes my network virtually unusable. Service is still extremely fast and stable. The only outages I've had have been the two nationwide rogers outages. I am grandfathered on the unlimited plan. I strongly dislike the move to non-unlimited, especially at the price I'm paying for 50mbps, so I'd be much more hesitant to sign up if I had to sign up with a new plan now Attachments: member for 10.9 years, 966 visits, last login: 26 days ago updated 1.4 years ago
Got bundle 1GB Ignite with TV and phone. Speed is 100-250MB during the day, 300-500 max at night. With 2 people on conferences call my remote meetings were choppy and laggy. I can use my 4G LTE phone hotspot that goes around 200MB down with crystal clear connection. Rogers Ignite is bad when you live in a crowded neighbourhood. member for 13.9 years, 265 visits, last login: 1.9 years ago lodged 2 years ago
A wireless offering from Rogers Cable: 25/5 unlimited for $99 with a $10/mo discount for 1 yr. The setup they used was the xb7 (ignite gen2) gateway with a poe powered Sercomm rgn1202 5g/lte pizzabox bolted to my chimney on a j-pole. The cabling was limited to a single run of ethernet. It doesnt have direct line of sight, its obstructed by trees. Time from initial phone call to installation was 3.5 days. I use just over 1TB per month, mostly for ps4 downloads & iptv Attachments: member for 19.3 years, 2003 visits, last login: 54 days ago updated 2.3 years ago
I started OK at 30$/mth for 150/15 and didn't have many headaches in the first year (well, except for the dreaded Puma 6 craptastic modem and bufferbloat spikes). Of course, prices go up - I had to call 3 times to have a CSR listen to my initial conversation where I was told that the price ( not the discount) is fixed for a year. Fine, the year passed and I called in to find out what they can offer now...COVID times. I was graced with a terrific "107$/mth special offer, taxes in"...cool, just a minor 300% increase. The hated song and dance.."Cancel on June 1st"...retention calls the next day, 40$/mth for 300/20. This is not the time to jump ship, so I begrudgingly took it. This is where the fun starts...over the last 10 years the signal levels (I made a point in recording them from time to time) have dropped to -5...-6dBm which should still be within specs, but I started to see disconnects. The joys of being dropped from a conference call when you're presenting to your VP...embarrassing. Long story short, called in, a tech arrives, takes a sledgehammer to the green box on the lawn only to see after breaking it that it was the fat collector cable, not the distribution box. He takes his hammer to the next box 2 houses down the road (not locked thank God) and measures the signal at the pedestal and at the house, sure enough, he sees a drop. (Didn't tell me how much) Temporary RG11 goes in, I go with offerings to my 2 neighbors to buy their love and the guarantee they won't cut the cable crossing their backyards. Signals go up 3-4 dBm, everything seems fine. Minus the T3 disconnects ("they are normal" says level 1). But 2 weeks later, the cable is replaced with a permanent RG6 -and the signals immediately drop to the same levels as before calling in. No one cares to listen, disconnects start again...no way to get a senior tech until 3 minions visit first. TLDR; get Rogers if you have no choice, but run for the hills when the problems start. No one will fix a bad cable /connection /CMT. If you made it this far, I'll buy you a virtual covfefe. member for 22.8 years, 2622 visits, last login: 15 days ago updated 3.5 years ago
I signed up for gigabit Rogers internet in late 2019 on a special promotion. I had previously been with Ebox, Distributel, Teksavvy, Acanac, 3web, Carrytel and all of them had a more stable internet service than what Rogers has given me in the last 6 months. To be specific, I switched from Carrytel cable where everything worked perfectly to Rogers Cable because I wanted gigabit speeds. I recently started working from home. On install day I was getting roughly 200mbs down out of the 1000mbs advertised. I called customer support and they tried to change something with the modem provisioning but the speeds stayed the same. They sent out a cable tech a couple days later, he said that the signals were bad and installed a signal booster. That worked for speeds but internet connection reliability and quality went out the window: Huge packet loss, disconnections on everything, youtube wouldn't work on the lowest quality, docsis logs filled with errors and my work VPN crashing constantly. I called Rogers back and they sent another technician, he said there was problems on my coax lines in the house and gave me a cable to string through my living room (thanks to covid 19). He said the previous tech shouldn't have used a signal booster. He also suggested I go into a rogers store to swap my modem. After all those changes I'm still having constant disconnections from everything online and my docsis logs are still a nightmare. Rogers just told me there are both issues in my area and on my connection tonight. I have one more visit with a Rogers tech tomorrow, after that fails I'm calling to cancel service. Rogers is officially the worst ISP I've ever had. Never listen to anyone try to tell you that the third party ISPs provide a lesser quality service, I've never had connection issues like this with anyone other than Acanac but they acknowledged that I was just too far from the CO and provided a full refund. I gave Acanac a 10/10 for effort, Rogers on the other hand... No one has any clue what is going on and it's incredibly frustrating. member for 20 years, 229 visits, last login: 1.6 years ago lodged 3.7 years ago
September 2014: 60/10, 320GB for $51. Our Rogers Connection is pretty stable and has great download speeds, gateway is complete and utter crap though, switched to bridge mode the day I got it. As for cons.. our deal expires within 8 months, and the ping and transit times are 20-60% worse compared to my Start Communications connection. Sure, the connection is reliable and all, and there is speedboost, and its fast, but to be honest if you are a heavy gamer, ping times are really important. Perfect for my needs, but the cap isn't too great, however the rogers counting meter is either offline or works, but is around ~2GB off everyday. Install was standard, installer was kind of lazy though. UPDATE June 2015: Switched to 250/20, for 53 a month tax incl, as my current student deal was expiring. Had to call in twice, inconsistent information from reps. Pricing is definitely more competitive than TPIAs, I don't see how this is fair, but I guess thats a pro of being the incumbent. Swapped out my DPC 3825 for the CGN3ACSMR, some latency issues from modem to router, an additional ~5ms of ping added to transit. I haven't had to contact tech support in the last 8 months at all, speeds are very consistent- too much for my RT-N66u to handle on Tomato actually. However, I would not use Rogers if it wasn't for my "loyalty" deal, so look into retention/winback offers. UPDATE June 2016: Well, my current promotion expired so now I'm on 100/10 unlimited for $77 a month tax incl, only reason why is because there still isn't any provider that can offer unlimited for that price at those speeds. Ping times are still medicore, connection is still rock solid though- no disconnects (probably because I'm still on a Cisco CMTS though). Really wishing I could switch back to Start. UPDATE August 2017: Switched back to 100/10 for $68 tax incl, however now the market is more competitive. Bell Fibre went live in my apartment, going to switch by the end of this month. It's been an interesting journey Rogers, can't believe I've stayed with the incumbent for so long. Can no longer say connection reliability is great anymore, my apartment seems to have random 4-5 hour long outages every other month. Never had this at my previous address, so I guess YMMV. CODA modem is def better than the CGN3 series, actually not that bad. Can no longer say Rogers is cheaper than TPIAs, after the new tarrifs have been filed. Only benefit of staying with Rogers may be for the PUMA 7 CODA, which is still better than the PUMA 6 TPIA-issued modems issued for 30mbps+. RogersDave is definitely a big help in building their new image of being customer-centric. Also can't believe I'm saying this, but other than fighting to get consistent offers from other reps, I have never had a billing issue. Major props to Rogers for this, kind of scared of moving to Bell now. UPDATE November 2017: Well, didn't take me long to get back with Rogers. Got offered a KILLER location exclusive deal (found in highrises with Bell Fibre installed), $35 + tax for Gigabit for 2 years. Tried out the service, seems that the download isn't always consistent, and upload sometime maxes out at 20 mbps. In the end, decided to cancel Rogers again- sticking with Bell fibre. UPDATE March 2018: Well I moved back to Rogers since I moved out of my FTTH area. 500/20 for $25 + tax for a year. Connection is solid, upload dipped to 10mbps at one point though, but after a ticket was put in it was resolved shortly afterwards. Not much to say besides the fact it's a great value. UPDATE March 2019: Renewed offer for Gigabit at $30 + tax for another year. Still not much to say, if only they can fix the darn CODA modems... UPDATE March 2020: Renewed offer for Gigabit at $42 + tax for another year. Still not much to say. Facing some upload congestion, random night time disconnections once in a while but that may be because they're doing work in my area... who knows. CODA modems are still fine, may try to migrate to XB6 in the next little while. That being said Bell fibre is coming this summer. May not be a Rogers customer for long. member for 10.5 years, 3244 visits, last login: a few hours ago updated 3.9 years ago
Our apartment building negotiated a deal with Rogers that included a 4K PVR, Starz, HBO, Movies and other perks as well as unlimited gigabit Ignite internet service. So it is included in our rent and we do not get a bill. Ping is low with little jitter. I am very happy as I was coming from 50/10 megabit VDSL so this tier is like night and day in speed comparison. member for 14.8 years, 5459 visits, last login: a few hours ago updated 4.6 years ago
Almost a too good to be true deal. Rolling long term outages in the October-Nov 2018 , a little unstable here and there, few hours a week it seems. After downloading a number of movies, noticed crude throttling - it seems the torrents traffic is capped at 500 GB. member for 4.8 years, 2 visits, last login: 4.8 years ago lodged 4.8 years ago |