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Review by Dan48 See Profile

  • Location: Eh?
  • Cost: $65 per month
Extremely fast and consistant, currently speeds are up to 1 MB/s (Not MegaBit, MegaByte!).
Small, Border-line Unfair Caps. Crazy Overages (50 dollars EXTRA Max). Bittorrent Thottled.
Good if you need the fastest connection available. Bad if it's going to be split amongst several people, not controlling usage.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

The service is EXTREMELY fast and consistent.

With a family of 4 using the connection, hitting the 100 GB Cap is easy.

I've noticed the increase from 25 dollars max overage to 50 dollar max overage charges for exceeding the cap. Clearly it is a cash grab on the Rogers part as they already had a cap and currently throttle several protocols on the network.

Overall, even with increases in speed, the value to the customer for this service has steadily declined over the last 4 years. While we may get our content faster, we are now told to pay if we want to be innovative with our technology. All the while, using a network that for all intents and purposes is already paid for many times over.

If cable is your only option, I highly recommend looking at ISP's like TekSavvy who offer cable services over Rogers network, as it will undoubtedly be a superior customer service experience.

-Dan

member for 21.2 years, 3630 visits, last login: 9.6 years ago
updated 13.7 years ago

Schumi78
join:2003-09-22
Bowmanville, ON

Schumi78

Member

Rogers Extreme

I could not agree more. Have been on extreme since August and have had nothing but excellent connections. I also get about 4900/795 avg speeds.

Well worth the $80 up front to buy the modem since monthly amounts are still 44 bucks.
td1969
join:2004-12-28
Ottawa, ON

td1969

Member

Re: Rogers Extreme

Can I go and Purchase the SB5100 not from Rogers

I was wondering if I could go purchase the SB5100 Cable Modem from someone else than Rogers, I currently have Rogers Extreme but they want me to buy their modem for $99.99, I found out that they use 3 modems for the 2.0 DOCSIS Extreme modem...

so if I buy it will it work?

T.

ashwinB
@cpe.net.cable.rogers

ashwinB

Anon

Re: Rogers Extreme

I've been on the SB5100 Modem for 5 months now, and while the modem might be good, it doesn't help the fact that the area is overloaded with rogers Hi-speed customers. Needless to say, speeds are pretty much slow 'round the clock, and pings are high for me.
sk8r_guy74
join:2004-03-20
Delta, OH

sk8r_guy74 to Schumi78

Member

to Schumi78
my god im moving to canada

anon4353543
@rogers.com

anon4353543

Anon

IF you download nothing.....

That's a pretty inaccurate statement. I use newsgroups all the time and get what i want FAST and i typically use 50 -70 gigs per month.

I guess if you like to download EVERYTHING in sight "just to have" then yes. The cap is too small. But for the average user it's plenty. Hell even the average teksavvy user only uses about 50gigs. And the average teksavvy user isn't the same as the average Rogers user.

derekm
join:2008-02-26

derekm

Member

Re: IF you download nothing.....

Hey Mr. Anon... You seem to like posting these great pro-rogers retorts.

Why don't you sign up for an account so people can see how many you are responding to? (and your particular bias)

anon3243432
@rogers.com

anon3243432

Anon

Re: IF you download nothing.....

Uhhh, this is more like a pro my experience re-tort. To a review that was not even useful since it is pretty much inaccurate for all but may be a hardcore user. Nothing wrong with a little balance.

And let me ask, if anyone here happens to have a somewhat favorable bias that's a problem? It's seem like it might be to you.

derekm
join:2008-02-26

derekm

Member

Re: IF you download nothing.....

...just sayin': choosing a different moniker each time you post is a little silly. Almost like you don't want people to know who you are...

(Like a guy who sits around all day writing anonymous comments about how people writing negative reviews for Rogers are wrong, and may or may not post useful information in the forums... Smells fishy, ...just sayin').

Review by mary2010 See Profile

  • Location: Mississauga, ON, Canada
  • Cost: $70 per month (24 month contract)
Fast as strong
way overpriced, low bandwidth for speeds offered
I don't mind rogers but prices suck
Pre Sales information:
Install Co-ordination:
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Value for money:

I never really had too many problems with rogers. I always loved cable. It's always been stronger then DSL. DSL you download 1 or 2 files and it kills your connection. I found with cable you could have 15 things going and still have a good strong output.

Pricing sucks with rogers, speeds are great but low bandwidths? whats the point in 50mbit with a crappy maximum bandwidth. I enjoyed that they did have a warning banner to notify you that you are reaching your maximum. If there prices were better i'd have stayed. Teksavvy now offers cable for nearly half the cost of rogers and unlimited bandwidth.

If rogers wasn't so greedy i'd have no problem reccomending them "sometimes" but because of the greedy pratice i never will. Teksavvy all the way. Hope Rogers and teksavvy work together in sync. Teksavvy offers cable now just not in my area, will switch to cable once it is.

Installation went good. Tech even left me with extra cable for my own use just because i asked for it. They seem to do a clean job on the install and make sure you are online before leaving at least in my expirence.



member for 13.9 years, 80 visits, last login: 13.6 years ago
updated 13.8 years ago


Review by Jayar See Profile

  • Location: Scarborough, ON, Canada
  • Cost: $90 per month
  • Install: about 5 days
Solid connection for the most part, as well as good speed.
Overage charges doubling, run-around customer service, throttling, but mostly OVERAGES!
Go to Teksavvy for your cable internet needs.
Pre Sales information:
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Value for money:

I was satisfied with connection reliability which meant I didn't have to deal with their horrendous customer service, but as soon as it was announced that overage charge maximums were doubling I began looking for alternatives. Luckily, Teksavvy came along and is now offering cable.

Good riddance.

member for 19.2 years, 2002 visits, last login: 5.3 years ago
lodged 13.8 years ago







Review by BLUP9720 See Profile

  • Location: Guelph, ON, Canada
  • Cost: $124 per month (12 month contract)
  • Install: about 7 days
Very Reliable, Fast, Consistent Speed, Local Customer Support (Canada)
Price, Bandwidth Cap, Cost per GB, Throttling Traffic
Good for those who aren't picky or don't know much about the Internet and don't mind wasting money
Pre Sales information:
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Connection Reliability:
Tech Support:
Services:
Value for money:

Had this service for over a year this time around after moving. It was quick and although priced competitively initially it was also unlimited bandwidth. Years later it was capped at 102 GB per month with a warning for going over, then it was further reduced to the current cap of 95 GB per month with a warning during the grace period up to a $25 overage which was later increased to $50 at a $1.00 per GB.

I kept it for as long as I did because years ago I bought a Motorola modem from Rogers when the only way to have the top tier was to own a modem. Customers couldn't rent one and sign up for that tier. I can't remember what it was anymore or how long it lasted, but that's how I ended up with a modem. Out of laziness I kept Rogers and it wasn't bad having unlimited bandwidth. Even when the caps came in it wasn't horrible as every GB over the cap was a dollar, but once I hit the $25 ceiling it was unlimited. Unlimited in the sense that you could download and upload all you wanted without incurring further charges.

I think Rogers caught on to this as it would be a small price to pay $45 or $50 for Internet access and another $25 for unlimited. In the mean time, they not only raised their plan to $60 per month, but also increased their dollar cap to $50. All of a sudden it was a ludicrous price to pay for Internet access from Rogers. $110 plus taxes??? And it's not like their network was world class. 10 Mbps isn't exactly first world class standard at this price.

Looked for alternatives, but Bell sucked worse than Rogers. They advertise 16 Mbps and even 25 Mbps but with a 75 GB monthly cap it's a joke. Even for $60 a month. Now Rogers introduced a monthly cap of 175 GB and speeds up to 50 Mbps, but at a RIDICULOUS PRICE OF $100 a month, plus any overages, taxes, modem rentals ($7/month), and a one time $15 installation charge.... get real.

PURE GREED AND STUPIDITY.

Oh, did I mention they throttle P2P traffic AT ALL TIMES to a maximum of 80 kbps?†

† it says so right in their fine print

Came across TekSavvy. Even though the speeds are only up to 5 Mbps, the price is very reasonable, customer service is great, and a 200 GB monthly bandwidth cap it's worth the $30 (or $40 for truly unlimited download). They also don't throttle P2P traffic as far as I know.

Rogers offers very poor value, Bell is even worse. If you have no choice you have no choice, but if you do, do yourself a favour and research a smaller ISP. Chances are they will satisfy your needs while not leaving you broke at the end of the billing cycle. Speed isn't good if you can't do what you want with it. It's like leasing or renting a very fast car that you can't drive everywhere you want because you'll get slapped with over mileage charges if you do. It does, initially, sound good on paper, but read the fine print and you fill find yourself getting nowhere in a hurry at a price. Oh. and as for that fast service/car... it looks great... parked in the driveway. You can't go where you want with it, but it's fast. Did I mention that it's very fast?

Competition benefits everyone and saves you money too. Canada needs more competition.

*UPDATE* - May 21, 2010

Just noticed on the TekSavvy website that they are starting to roll out their Cable Internet service in some areas. Now, I'm in no way affiliated with TekSavvy, but I feel compelled to compare their service and the service offered by Rogers which, until just recently, I was way paying for. For the best comparison visit »teksavvy.com/en/res-inte ··· sp#cable for TekSavvy packages and »www.rogers.com/web/Roger ··· _HISPEED for those offered by Rogers.

In a nutshell, I was paying $59.99 for 10 Mbps up and 1 Mbps down with a 95 GB cap with Rogers. TekSavvy is offering the same up and down speeds with a 200 GB cap for... wait for it, wait for it: $42.95. Over seventeen of your hard earned dollars cheaper. Want the same package and are willing to settle for a 512 K upload speed? TekSavvy is offering it for $36.95.

And with a truly unlimited subscription at TekSavvy for only $54.95 it makes me wonder what keeps people paying the $60 a month for to Rogers (to be capped at 95 Gigs).

member for 13.9 years, 48 visits, last login: 3.4 years ago
updated 13.8 years ago


Jigs
@teksavvy.com

Jigs

Anon

A familiar tale of woe

Your story rings a bell with me. I started with Rogers in Toronto when they first started to offer cable internet. Up until then, you could only get dial-up. This was over 10 years ago. At first the service was terrific. But then Rogers steadily degraded the service with throttling, caps, break-downs, arrogant, dumb-as-a-bag-of-hammers tech support, etc... Finally, the ultimate insult, Rogers cut me off saying my computer had a virus that was attacking their network. At the time I was using Norton Antivirus, which is the same thing Rogers was giving its customers for free! I had my computer checked twice by Microsoft security engineers who could find nothing. A went to Teksavvy in disgust and couldn't be happier. I will never go back to Rogers.

Review by bt See Profile

  • Location: canada
  • Cost: $50 per month
Reliable and fast in my area
Caps, throttling
Only game in town for fast internet
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Speed tests consistently read no lower than 95% of the advertised 10/1 speeds and downtime is practically non-existent.

On the flip side, the caps are restrictive and encrypted outbound is throttled 24/7. There is also a history of corporate decisions that are not consumer friendly that leave a bad taste in my mouth.

Unfortunately, DSL in this area tops out between 2 and 3 Mbps due to distance from the CO (with no remotes), making Rogers the only game in town for anyone who wants more speed than that.

member for 15 years, 2412 visits, last login: 3 years ago
updated 13.8 years ago


Review by lester2 See Profile

  • Location: London, ON, Canada
  • Cost: $57 per month
  • Install: about 17 days
The speed adverstised was the speed I got
Throttles upload traffic, connection would drop on weekends, Bandwidth cap
Better than Bell but the service is still pretty bad, go with an Independant ISP if you can
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I had Roger's extreme package and the speed was as advertised. The tech support was a little crappy sometimes but OK. My connection seemed to drop on weekends and it wouldn't come back for hours sometimes. I was with them before they started throttling and when they did it was the main reason I switched over to Teksavvy. If the phone lines are bad in your area I could see going with Rogers but not really liking it. Now that Teksavvy offers cable I'd say go with them if you can but Roger's is still a better ISP than Bell.

member for 18.5 years, 652 visits, last login: 5.4 years ago
lodged 13.8 years ago


Review by LostInYu See Profile

  • Location: undisclosed location
  • Cost: $60 per month (12 month contract)
  • Install: about 357 days
fast, low ping
throttling, low cap, over charge a lot, inaccuratecap and bad support
go with some other company if you can find one
Pre Sales information:
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Value for money:

the bandwidth cap is ridiculously low and they seem to have messed with it, whenever you go over limit you pay $5-0.50 per gb, which is ridiculous, when i found out that my usage limit meter was inaccurate, ive emailed them and all i have gotten is an automated message about viruses, when i called them, the customer support rep read to me the exact thing they have sent me in the email...then hung up, absolutely horrible

member for 13.9 years, 2 visits, last login: 13.8 years ago
lodged 13.9 years ago


Review by nrhora See Profile

  • Location: Wainfleet, ON, Canada
  • Cost: $500 per month (24 month contract)
  • Install: about 8 days
Hi-Speed Internet Access in my area
Pathetic Customer Service, Outrageous fees
You might wish to think twice before signing up with these guys
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

It all sounded rosy and peachy, when signing up with this ISP, but they pretty much screwed me over, and I'm sure other customers who have signed up for mobile internet access. When I signed up (July/09), the sales rep. had indicated that the most, one would be charged would be at their $99 tier level (which included overage fees) + taxes, coming out to around $120. I specifically asked them whether or not that plan would change in the next few months, and he indicated to me that it would be at least a year before any changes would be made. What happens? Back in Nov/09, the plan changes to a maximum of $500. Now who in the right mind would pay $500 in fees just to obtain decent internet access.

Beyond, outright lieing to me, and pretty much destroying my good credit record, I had a few issues with their service. The worst, was having to spend 3 weeks, and many return/follow-up phone calls to even get it resolved. Luckily I obtained some credit for the time wasted, waiting for them to fix their services. One thing you should note, is that they NEVER, EVER seem to followup. You are the one responsible for getting in touch with them, in hopes that they will finally escalate it to the right dept/person who can deal with your issue.

Verdict: Don't sign up with these guys, they are expensive, have terrible customer service, throttle traffic, and there are much better choices out there. Just look around the Canadian forums, you'll find a company that can meet your needs.

member for 14.8 years, 5 visits, last login: 13.8 years ago
updated 13.9 years ago


HX
@dynamix.ca

HX

Anon

what kind of plan ?

I just wonder what type of plan you are on? Max over the cap charge now is $50 on top of your monthly fee.

$500 would sound like dedicated business line, would that be the case ?

Review by jwizardry See Profile

  • Location: Brampton, ON, Canada
  • Cost: $59 per month
Semi-Reliable unless you're doing anything P2P
When doing anything P2P (Games, BT, Etc.) Extremely Throttled.
Good if you're not gonna be using it for online things, or expecting any kind of support.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Was with Bell for a while and will never go back.

After I switched from Bell to Rogers I immediately noticed how horrible my old internet was, however, recently it is getting to the point where I'm starting to think about looking for an alternative because unless you're only going to be surfing the internet and not doing anything specific, its throttled to the point where some p2p things won't even work.

Update: After buying the SB6120 and getting them to activate it to use on plus service I have found out how horrible their support is if you actually need them to do anything, after putting in a wrong serial with the mac during activation there seems to be absolutely nothing they can do to fix it past my buying a new version of the same modem.

Also, for what they can help you with, you need a different person for every different thing that you want them to help you with, sometimes several people for 1 thing, as no one there seems to ever tell anyone else anything.

member for 17.3 years, 29 visits, last login: 8.1 years ago
updated 13.9 years ago


anon2343
@rogers.com

anon2343

Anon

You must have other issues...

You must have other issues with your connection. Yes torrents are throttled but everything else should be fine. I use newgroups and get my full 25mbps all day.

Everything else with the exception of torrents as i mentioned runs as fast as possible.

Review by brkcanuck See Profile

  • Location: Etobicoke, ON, Canada
  • Cost: $55 per month (60 month contract)
  • Install: about 2 days
Fast for basic web-surfing.
Traffic shaping messes up VPN (PPTP, L2TP), SSL and any remote login services where traffic is encrypted.
Don't use this ISP if needing to connect to work VPNs or personal PC's remotely
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I’ve been a Rogers customer for over a decade, but at this address for at least 5 years. For the longest time I was quite happy with the service. The speeds were the best in the industry (pre-Bell Fibe) and connections were reliable.

Connectivity to the house is still extremely reliable and at least the hardware side of their business should be commended. But about 2 or 3 months ago, Rogers cranked up some form of traffic shaping in my neighbourhood. A Google search yields interesting results on who Rogers partners with and these results would seem to confirm some of what I will share here.

Firstly, let me share the good news. If I was a basic web-surfer using simple POP and SMTP services provided by Rogers, I probably would never have noticed the difference. If this is you, take my review with a grain of salt.

I’m more of a power-user who very much relies on the advertized services being protocol agnostic and reliable. For example, where most home users might use web-mail, I’m connecting like many users working from home to an Exchange server (RPC-over-HTTP) when not connected to the work’s Virtual Private Network (VPN) which Rogers appears to be restricting based on my tests. My tests also reveal problems for users tunnelling traffic through their VPN connections (PPTP and L2TP in my case, but could be equally applicable to other VPN connections where the connection is encrypted).

Because Rogers does not share it’s traffic shaping parameters in its terms of service nor publicly online and because the CRTC has no requirement incumbent upon ISPs to disclose this information, I can only share anecdotal information.

When one large encrypted tunnel is opened, Rogers appears to be limiting to approximately 500 kbps to 1 mbps down regardless of the speed the end-points in the tunnel would otherwise be capable of. Yes my service is the 10 mbps service and no I don’t expect to get that full amount, but, when my external tests yield quintuple the throughput from a different client endpoint pointing to the same server endpoint, clearly something is amiss. Often this tunnel will get squeezed or throttled further back than this resulting in terminated sessions (like remote desktop, file downloads from work, emails perpetually stuck in the outbox, etc.) even when the Speed test from Rogers would have me believe from their test-server to my house I’m getting the full 10 mbps or even more.

I have some unproven suspicions leading me to believe they may be limiting the number of simultaneous TCP streams preventing reliable connectivity even when my VPN is not being used (e.g. Outlook connecting to Exchange using RPC-over-HTTPS) .

My thinking, with search results from Google appearing to corroborate, is that this is all to be expected due to Rogers’ traffic shaping that it’s implemented to combat Bit-torrent users where VPN users are caught-up in the fray. I believe they may simply be implementing rules to have their shaping services restrict anything encrypted on the assumption that it must be a Torrent.

That assumption squarely puts teleworkers, flexworkers and many more in my category at complete odds with their secret traffic shaping rules I can only assume have forced my connectivity to be completely useless to me.

I really liked Rogers for the longest time, but this experience with whatever they've done to twist their network has left and extremely bitter taste in my mouth and I can't wait to get subscribed to my next provider in the next few days. Traffic shaping in moderation is understandable. But preventing people from using the internet beyond basic web page surfing is beyond un-fair.

I hope my experience with my next provider will be a non-issue and look forward to doing up a report. But as a parting thought, if that turns out to be equally as frustrating for the same reasons, Canadians may want to consider pushing parliament or the CRTC to intervene with some form of net neutrality stance in markets such as ours prone to so little competition.

And Rogers, I hope that you begin listening to your tech-savvy customers (or in my case former customers). I really would have preferred to stay with your company, but you squeezed me out. Get well soon!

member for 17.9 years, 3 visits, last login: 13.9 years ago
updated 14 years ago

tubesurfer9
join:2008-10-06

tubesurfer9

Member

Interesting

I have not noticed any type of traffic shaping when using vpn or remote access. On do on torrents but that's expected so i avoid them. Otherwise no issues.
camelot
join:2008-04-12
Whitby, ON

camelot

Member

Re: Interesting

Yeah can't say as I've experienced the same on remoting or personal VPN's. Mine are very quick. The only drags I notice are when the torrents are running.

doctor2
@rogers.com

doctor2

Anon

more vpn and shaping woes

yeah, i had the same issue...only with my Aruba vpn setup....my cisco tunneled over port 80 or 443 still worked, but my aruba bit the dust upstream. im even a rogers home user connecting to a rogers enterprise service with 10ms round trip time at the busiest of times to my vpn servers. alas, i even had account reps at rogers get me into the security team and it was a farce, so i feel your pain, nothing we can do yet...although i'm waiting for the vips at my work to notice and then they will talk to the vips at rogers and it will get fixed..eventually...