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had rogers cable tv for a year. switched from DSL to hi-speed cable internet earlier this month. what I did: called them to say I want hi-speed internet, and I will go pick up my own modem as it will be faster. asked if there will be a charge for picking up in store, was told flat-out NO. Got my modem, hooked up OK, internet running fine. Checked my bill today when it came in... found a 14.95 "activation" fee (read: cash grab) and a TEN DOLLAR MODEM PICKUP FEE!! ($9.95) I called them to inquire as to this bullshit charge and was told "yes, we charge 10 dollars to pick it up in-store as opposed to $49 for a tech bringing it out" After picking up the pieces from my head exploding, I gently explained to the tech that this was a completely unnecessary, excessive fee, especially considering all it took for them to get the service going was click a couple buttons. Threatened to quit if it was not removed immediately (and I would have). They took it off without much of a fuss, so I'll give them points for that, as usually trying to get any kind of refund or compensation with them is like pulling teeth. Anyone else receiving this charge should call and complain and get it reversed. Bottom line is Rogers and Bell are both evil money-grubbing corporations who care only about lining their own pockets at whatever and whomever's expense. The throttling, caps, extra charges and shitty customer service need to come to a stop NOW and we as consumers are the only ones who can and will make that happen. member for 14.5 years, 118 visits, last login: 12.7 years ago updated 14.5 years ago
For other options for broadband is Bell, but according to their systems we can only get the basic package (19.95, with 2GB downloads, real pile of crap). Forced to keep Rogers for now. Speeds that the current Rogers' package offers us is 10Mbit download with 1Mbit upload. Download speeds are too bad, they hover from 6-8Mbits, however our upload is so bad its lags for online gaming. 1Mbit upload is really more like 0.1Mbit upload, and yeah I know 1Mbit isn't a hole lot, its about 116Kb/s, but its more like 10kb/s online. We've had the package for well over 3 years now, with all the changes they've made has wanted me to switch, I manage my own network as Rogers doesn't understand how to install the router/switches or running wires. One last note, Rogers has been known to interrupt our service without notice, and you'll forced to call them to see what the hecks going on. Our of a rating of 100, I give Rogers Cable 100/40. member for 14.7 years, 4 visits, last login: 14.1 years ago updated 14.6 years ago
Although I have a business account, the speed is never close to the promised level. Their customer support is the worst I have ever experienced, it is pathetic. member for 23.9 years, 7412 visits, last login: a few hours ago updated 14.8 years ago
I live in Mississauga, so it's either cable or Bell. Until such time that the CRTC does something about DPI and rejects wholesaler capping, I'm not going to move. With the members in my household using video streaming more often I'm starting to hit the Rogers cap more often. I've had rogers since it was the @home network and tech support is still as pathetic as it was back then. At least I no longer have to explain how IP and DNS works to the techs. During a recent incident I recorded my nslookup results to aid the tech. When I offered this info, I was told that rogers could not support my 'nslookup activities' member for 14.9 years, 964 visits, last login: 4.5 years ago lodged 14.9 years ago
When I downgraded my cable TV services as I got tired of useless programming and nonstop saturated commercials, Rogers sent one of their tech guys around to see if I was stealing their services or possibly using some other device to capture TV signals, my neighbour across the street was watching them for the whole time they were snooping around, after I heard this I went ballistic, the list goes on and too much to write today. My bottom line is, I will make it my job to try to dissuade any people what want to purchase any Rogers product, I will show them all the proof in which I have and it's enough to make your stomach turn, I have been a 30 year customer and paid well over $30,000 for services, I will show people how Rogers tries to scam more money out of people and sneak in term contracts, I will report Rogers to the CRTC (not sure if it will do any good but I will do it), I will also report Rogers practices along with all my evidence to my Minister of Provincial Parliament and any media who will listen, I have so far had 2 friends cancel Rogers products because of what I have presented them and I will have more, if there is any requests to me about everything that has happened to me at Rogers, I may take the time and write it out, there is much more then this write up that made me fire Rogers so abruptly and fast. My cable TV and internet will come to an end in a few days as to accommodate Rogers 30 day notice, I have alternates to my TV and I am going to Teksavvy for internet, I have sold my Blackberry as I will go somewhere else, there are not many choices these days, but what I have learned, there are many ways to make things better for yourself. I DO NOT RECOMEND ROGERS FOR ANY SERVICES DUE TO THEIR BUSINESS PRACTICES. member for 21.1 years, 1107 visits, last login: 131 days ago updated 14.9 years ago
Once is running it is stable and always on. Hardly ever I had any down time. The biggest problem is their customer service, ignorance and lack of actions of their various departments. Throttling got them fried from my home. member for 19.9 years, 2 visits, last login: 15 years ago lodged 15 years ago
I choose Rogers after reading negative reviews on their service because we live greater than 4.2 Km from a 'co' and cannot get DSL service unless it is the most expensive service there is. We went to a rogers wireless provider and the representative told us that if we got a rogers internet service as well we would get an additional 5% discount off our bill. We then went to a Rogers Plus and signed up for internet and because we were going to do much of the work ourselves the tech gave us half off the installation fee. When we got our bill non of the above discounts were taken off of our services. I called rogers internet services, and neither the representative, nor the supervisor could help us get what we were promised. The 5% discount is only applicable if you have a 2 year contract with Rogers, and the half off installation was not annotated in our account. We were told to contact the stores back to get our discounts. Now I am not saying the service is all that bad, but what I do find distasteful is that when the sales reps make verbal promises to get us to sign up, they are making a contract with us, and for the customer service people to not be able to do anything is basically a way of making it difficult to satisfy our needs. Also with these 5% discount for a 2 year contract, is a 'bait and switch' approach which is designed to rope us into an expensive service that oh, by the way might improve with other service providers. The Rogers service is abysmal, and is set up to make you fail. Working for a telco for a number of years, you begin to realize that there is still this mentality of 'were ma bell, so deal with it, attitude, and perhaps that most of the employees at rogers at one point worked under Bell while it was the monopoly back in the 70's and 80's. They need tighter regulation on Rogers and the rest of the industry. It will always be you the isolated singular customer against this large and uncooperative giant. member for 21.1 years, 57 visits, last login: 8.5 years ago lodged 15 years ago
I got the rogers extreme package and it's awful. It's slow and expensive. member for 22 years, 1639 visits, last login: 3.4 years ago lodged 15.1 years ago
I can list a whole lot of things from the days I was with rogers... 1. tech support was for sure better then the other competitors. 2. prices were always so high. 3. speeds weren't always, what was advertised 4. modems always overheated 5. it was like a rollercoaster ride with them. member for 15.7 years, 55 visits, last login: 9.7 years ago lodged 15.1 years ago
I've had Rogers since I can remember (1998 or 1999), back when it was still @home and when broadband was still a novelty. Well, much has changed! First, having also used Bell in the past -- they're better than that. The customer service has been friendly every time, something I've never experienced with Bell (I took up their free trial a few years ago to test it out and I wouldn't go back if they paid me). However, the tech support is scripted and you must often run around doing things they tell you to do even though you KNOW that it's not the problem. This is not terribly useful. The uptime is impressive and I haven't been disconnected in a very long time. Speeds are as advertised, except they throttle P2P. The cap is very, very low - and I hardly download everything I see. I do watch streaming satellite TV, mostly foreign public broadcasters I can't get from my cable. Some of these go up to 1 Mb / s, or 450 MB per an hour of broadcast. Generally, I hover around the 60 GB mark, and I don't think I'd be going over the Extreme limit of 95 GB. However, I am sick of giving good money for an expensive, crippled service. How can Rogers get away with charging over $40 plus tax for a 7 Mb connection and such a ludicrously low cap? I will be switching to Teksavvy shortly, where even with a dry loop connection I'll be paying a bit less for an admittedly slower connection, but with more than three times the cap. So long Rogers - I hope one day you become a less crappy provider. UPDATE: Finally canceled the service today; it felt very good. member for 15.9 years, 176 visits, last login: 7 years ago updated 15.1 years ago |