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Review by aft3rgl0w1 See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $47 per month (12 month contract)
  • Install: about 2 days
DOWNLOAD speed
upload speed sucks; unneccessary charges
out of 2 evils, this one's faster for downloads... that's about all the good I can say
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had rogers cable tv for a year. switched from DSL to hi-speed cable internet earlier this month. what I did: called them to say I want hi-speed internet, and I will go pick up my own modem as it will be faster. asked if there will be a charge for picking up in store, was told flat-out NO. Got my modem, hooked up OK, internet running fine. Checked my bill today when it came in... found a 14.95 "activation" fee (read: cash grab) and a TEN DOLLAR MODEM PICKUP FEE!! ($9.95)

I called them to inquire as to this bullshit charge and was told "yes, we charge 10 dollars to pick it up in-store as opposed to $49 for a tech bringing it out" After picking up the pieces from my head exploding, I gently explained to the tech that this was a completely unnecessary, excessive fee, especially considering all it took for them to get the service going was click a couple buttons. Threatened to quit if it was not removed immediately (and I would have). They took it off without much of a fuss, so I'll give them points for that, as usually trying to get any kind of refund or compensation with them is like pulling teeth. Anyone else receiving this charge should call and complain and get it reversed.

Bottom line is Rogers and Bell are both evil money-grubbing corporations who care only about lining their own pockets at whatever and whomever's expense. The throttling, caps, extra charges and shitty customer service need to come to a stop NOW and we as consumers are the only ones who can and will make that happen.

member for 14.5 years, 118 visits, last login: 12.7 years ago
updated 14.5 years ago


Review by darkfly7 See Profile

  • Location: Oshawa, ON, Canada
  • Cost: $60 per month
Only High Speed service we can get in our area.
Rogers' throttles our 10Mbit package like hell, crappy speeds, crappy uploads.
Wish I could get a better ISP, but for now this is the best I can do.
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For other options for broadband is Bell, but according to their systems we can only get the basic package (19.95, with 2GB downloads, real pile of crap). Forced to keep Rogers for now.

Speeds that the current Rogers' package offers us is 10Mbit download with 1Mbit upload. Download speeds are too bad, they hover from 6-8Mbits, however our upload is so bad its lags for online gaming. 1Mbit upload is really more like 0.1Mbit upload, and yeah I know 1Mbit isn't a hole lot, its about 116Kb/s, but its more like 10kb/s online.

We've had the package for well over 3 years now, with all the changes they've made has wanted me to switch, I manage my own network as Rogers doesn't understand how to install the router/switches or running wires.

One last note, Rogers has been known to interrupt our service without notice, and you'll forced to call them to see what the hecks going on.

Our of a rating of 100, I give Rogers Cable 100/40.

member for 14.7 years, 4 visits, last login: 14.1 years ago
updated 14.6 years ago

YoukaiKyuubi
join:2007-08-17
L4n Oy9

YoukaiKyuubi

Member

Try Acanac

Try Acanac, they might be available there since they use Bells' lines. I've been using them for about 2 years now and I have no complaints at all. And besides that it's hella cheap ESPECIALLY for the speed. 5mbps, for 30$ a month or so. And the first year is 20$ a month. No cap.

Review by Fredra See Profile

  • Location: Nepean, ON, Canada
  • Cost: $70 per month
  • Install: about 2 days
Faster than dial-up when the node is not busy
Slow at the best of times, poor tech support
A monopoly
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Although I have a business account, the speed is never close to the promised level.
Their customer support is the worst I have ever experienced, it is pathetic.

member for 23.9 years, 7412 visits, last login: a few hours ago
updated 14.8 years ago


buddah
@rogers.com

buddah

Anon

robbers

SO true but don't forget Bell..lol Mr.Rogers and Ms. Ma Bell = Bonnie and Clyde!

I need not say more






Review by alwzn4vr See Profile

  • Location: Mississauga, ON, Canada
  • Cost: $49 per month
decent download speeds
throttles uploads pretty much all the time, DNS is often flakey
my other choice is Bell ADSL, no thanks. If Bell's application to cap wholesalers gets rejected I'll consider moving
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I live in Mississauga, so it's either cable or Bell. Until such time that the CRTC does something about DPI and rejects wholesaler capping, I'm not going to move. With the members in my household using video streaming more often I'm starting to hit the Rogers cap more often.
I've had rogers since it was the @home network and tech support is still as pathetic as it was back then. At least I no longer have to explain how IP and DNS works to the techs.

During a recent incident I recorded my nslookup results to aid the tech. When I offered this info, I was told that rogers could not support my 'nslookup activities'


member for 14.9 years, 964 visits, last login: 4.5 years ago
lodged 14.9 years ago

koreyb
Open the Canadian Market NOW
join:2005-01-08
Etobicoke, ON

koreyb

Member

There's always a DSL provider who has their own DSLAM

If you have a ISP like Primus who installs their own DSLAM equipment, you can avoid any Bell interference with UBB and Throttles.

You are in Mississauga, so Primus just may have equipment there.

Review by Goggles See Profile

  • Location: North York, ON, Canada
  • Cost: $51 per month (24 month contract)
Download speed good
Rogers ability lock you in a contract when you are trying to avoid contracts, un-informed customer service people
Worst experiance I have ever had, it was worth paying $300 to Rogers to cancel all services
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My Other Reviews

·TekSavvy Cable
Rogers is the worst for sly under-handed attempts to lock people into some sort of contract, I bundled all my services for a discount and was not informed I was entering into a 2 year contract, Rogers argues I did accept, I told Rogers that they monitor the phone lines, why not go back and get my discussion and see for themselves, sure I later went to Rogers site and found the fine print that indeed they can lock you in a contract, the fact is Rogers can change terms whenever they want and the customer has to go looking for terms updates, and Rogers banks on this.

When I downgraded my cable TV services as I got tired of useless programming and nonstop saturated commercials, Rogers sent one of their tech guys around to see if I was stealing their services or possibly using some other device to capture TV signals, my neighbour across the street was watching them for the whole time they were snooping around, after I heard this I went ballistic, the list goes on and too much to write today.

My bottom line is, I will make it my job to try to dissuade any people what want to purchase any Rogers product, I will show them all the proof in which I have and it's enough to make your stomach turn, I have been a 30 year customer and paid well over $30,000 for services, I will show people how Rogers tries to scam more money out of people and sneak in term contracts, I will report Rogers to the CRTC (not sure if it will do any good but I will do it), I will also report Rogers practices along with all my evidence to my Minister of Provincial Parliament and any media who will listen, I have so far had 2 friends cancel Rogers products because of what I have presented them and I will have more, if there is any requests to me about everything that has happened to me at Rogers, I may take the time and write it out, there is much more then this write up that made me fire Rogers so abruptly and fast.

My cable TV and internet will come to an end in a few days as to accommodate Rogers 30 day notice, I have alternates to my TV and I am going to Teksavvy for internet, I have sold my Blackberry as I will go somewhere else, there are not many choices these days, but what I have learned, there are many ways to make things better for yourself.

I DO NOT RECOMEND ROGERS FOR ANY SERVICES DUE TO THEIR BUSINESS PRACTICES.

member for 21.1 years, 1107 visits, last login: 131 days ago
updated 14.9 years ago


zalternate
join:2007-02-22
freedom land

2 edits

zalternate

Member

Consumer Protection.

Heres a link to the Ontario Consumer Protection Branch. Try them out and see if being put in to a contract without 'verbal' or 'written' permission is actually legal in Ontario. In BC there needs to be proper confirmation and contracts can not be imposed or just be extended for whatever excuse by the provider.

EDIT: fixing link.
»www.gov.on.ca/MGS/en/ConsProt/

And with contracts, there is always the issue of "Would you have signed the current contract if the wording was the same when you first signed the contract?"
Contracts that are written or change enough to further restrict(deny) consumer rights always need to be investigated and prosecuted by un-biased government agents.
Goggles
join:2003-01-26
Nottawa, ON

Goggles

Member

Re: Consumer Protection.

Thanks for the link, I was doing a-lot of reading on the site you suggested.

Cheers
r3ddrag0nx
join:2007-04-16
Canada

r3ddrag0nx

Member

Re: Consumer Protection.

wow keep up the good work! i didnt kno they were doin these things! throttling is sickening too

Review by splawik See Profile

  • Location: Scarborough, ON, Canada
  • Cost: $44 per month
  • Install: about 32 days
Stable connection
traffic shaping, by far the worst service I've ever encountered
Never again..... bye bye Rogers..
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Once is running it is stable and always on. Hardly ever I had any down time. The biggest problem is their customer service, ignorance and lack of actions of their various departments. Throttling got them fried from my home.

member for 19.9 years, 2 visits, last login: 15 years ago
lodged 15 years ago


anon59
@rogers.com

anon59

Anon

Correcting Myths

we don't trottle our network, in fact our network is first come first serve and if somebody around you is running torrents your speed will suffer. Bell on the other hand throttles but has a garentee on speed. With Bell you know you get 512Kbs, with Rogers you can get 10MBS+ but those around you will suffer.

steveinto
@rogers.com

steveinto

Anon

uh...

Yes, rogers DOES throttle. I would've thought the folks over there would stop denying it by now.

OSLAM me baby
@rogers.com

OSLAM me baby

Anon

dont compare apples to oranges

Ya I work for Bell.

yes Bell offers 512kb/s for the dsl essentials pack.
or 2.5mbits service dsl essentials plus pack
or 3-7 mbits service DSL highspeed ultra
or 10mbits service max pack
or 16 mbits service max pack

depends on what you want to pay, and also depends on outside plant(network infrastructure) conditions in your area. Its been said before and we'll say it again, some areas will be faster with one provider over the other. just because rogers is faster in your uncles neighbourhood, doesn't mean they are gonna be faster in yours. The same holds true for Bell. That why I always say, dont sign contracts until the service is in and you can decide for yourself wether you are happy with the speed. Then sign the contract if your happy. If not, go with a different technology.

Bell has download caps somewhere in the range of 60 gig per month on the 3-7 mbit service. I cant speak for the other packages but its all on the bell website if your that interested.

And with bell, your neighbour can run all the torrent sharing he wants to, it wont affect your up/down speed.

travisc
join:2001-11-09
Uxbridge, ON

travisc

Member

Re: dont compare apples to oranges

Except that Bell throttles the hell out of torrents...

cpsycho
join:2008-06-03
Treadeu Land

cpsycho

Member

Re: dont compare apples to oranges

Rogers throttles, more then just torrents.






Review by RedWatch See Profile

  • Location: Toronto, ON, Canada
  • Cost: $65 per month (month by month)
  • Install: about 1 days
Fast setup
Sales reps who make false promises, too complicated rules, high setup fees
Do not choose this service
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I choose Rogers after reading negative reviews on their service because we live greater than 4.2 Km from a 'co' and cannot get DSL service unless it is the most expensive service there is.

We went to a rogers wireless provider and the representative told us that if we got a rogers internet service as well we would get an additional 5% discount off our bill. We then went to a Rogers Plus and signed up for internet and because we were going to do much of the work ourselves the tech gave us half off the installation fee.

When we got our bill non of the above discounts were taken off of our services. I called rogers internet services, and neither the representative, nor the supervisor could help us get what we were promised. The 5% discount is only applicable if you have a 2 year contract with Rogers, and the half off installation was not annotated in our account. We were told to contact the stores back to get our discounts.

Now I am not saying the service is all that bad, but what I do find distasteful is that when the sales reps make verbal promises to get us to sign up, they are making a contract with us, and for the customer service people to not be able to do anything is basically a way of making it difficult to satisfy our needs. Also with these 5% discount for a 2 year contract, is a 'bait and switch' approach which is designed to rope us into an expensive service that oh, by the way might improve with other service providers.

The Rogers service is abysmal, and is set up to make you fail. Working for a telco for a number of years, you begin to realize that there is still this mentality of 'were ma bell, so deal with it, attitude, and perhaps that most of the employees at rogers at one point worked under Bell while it was the monopoly back in the 70's and 80's. They need tighter regulation on Rogers and the rest of the industry. It will always be you the isolated singular customer against this large and uncooperative giant.

member for 21.1 years, 57 visits, last login: 8.5 years ago
lodged 15 years ago


Review by woowah See Profile

  • Location: Toronto, ON, Canada
  • Cost Contract price not specified.
sloooooooooooooooow
Waste of money, use another ISP if possible
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I got the rogers extreme package and it's awful. It's slow and expensive.

member for 22 years, 1639 visits, last login: 3.4 years ago
lodged 15.1 years ago


jadebangle
Premium Member
join:2007-05-22
00000

jadebangle

Premium Member

More bad review then good one

Must be a pretty bad ISP






Review by mycomputers See Profile

  • Location: Markham, ON, Canada
  • Cost: $47 per month (12 month contract)
  • Install: about 4 days
it's been a while since i've had rogers last i was with them nothing good to say...
very bad leveling of speeds was never stable.
I wouldn't go with them unless you extremely have too!
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I can list a whole lot of things from the days I was with rogers...

1. tech support was for sure better then the other competitors.
2. prices were always so high.
3. speeds weren't always, what was advertised
4. modems always overheated
5. it was like a rollercoaster ride with them.

member for 15.7 years, 55 visits, last login: 9.7 years ago
lodged 15.1 years ago







Review by don_quixote See Profile

  • Location: Toronto, ON, Canada
  • Cost: $50 per month
  • Install: about 7 days
Little downtime, fast, friendly customer service
Throttling, very low cap, customer service often clueless, expensive for what it is
Good - if they are your only option
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I've had Rogers since I can remember (1998 or 1999), back when it was still @home and when broadband was still a novelty. Well, much has changed!

First, having also used Bell in the past -- they're better than that. The customer service has been friendly every time, something I've never experienced with Bell (I took up their free trial a few years ago to test it out and I wouldn't go back if they paid me). However, the tech support is scripted and you must often run around doing things they tell you to do even though you KNOW that it's not the problem. This is not terribly useful.

The uptime is impressive and I haven't been disconnected in a very long time. Speeds are as advertised, except they throttle P2P.

The cap is very, very low - and I hardly download everything I see. I do watch streaming satellite TV, mostly foreign public broadcasters I can't get from my cable. Some of these go up to 1 Mb / s, or 450 MB per an hour of broadcast.

Generally, I hover around the 60 GB mark, and I don't think I'd be going over the Extreme limit of 95 GB. However, I am sick of giving good money for an expensive, crippled service. How can Rogers get away with charging over $40 plus tax for a 7 Mb connection and such a ludicrously low cap? I will be switching to Teksavvy shortly, where even with a dry loop connection I'll be paying a bit less for an admittedly slower connection, but with more than three times the cap.

So long Rogers - I hope one day you become a less crappy provider.

UPDATE: Finally canceled the service today; it felt very good.

member for 15.9 years, 176 visits, last login: 7 years ago
updated 15.1 years ago