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Rogers Hi-Speed page on DSLReports
Six Month Rating

Reviews:
bullet 687 reviews (203 good) (308 bad)
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Review by ChappyHappy See Profile

  • Location: Scarborough,ON
  • Cost: $63 per month
Good "Tech callout fee is included in monthly fee."
Bad "Erratic service. Expensive. Speed slower than advertised. Overage fees. Low caps."
Overall "Only got it cause of tech callout fee. Else I'd go with Indy ISP."
Pre Sales information:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Old 'Express': 10 down/0.512 up/60gb
New 'Express': 25 down/2 up/80gb

With Rogers for 14+ years and recently switched to their new DOCSIS 3.0 plans. Only switched cause the old plan was 60gb and new was 80gb for SAME PLAN NAME. God knows why I HAD TO switch (pay extra $5) to get the extra 20gb when it's not limited by the old DOCSIS 2.0 modem...

It promised faster speeds, which wasnt noticeable at all. I'd assume at least a more stable connection, but speeds are closer to dial-up speeds and simple sites such as google searches and facebook take 10mins to load and frequently timeout. Was able to stream from youtube at 720p on old plan, but now settling for 240p or 360p due to the constant buffering.

Price is a rip off also. Looking at their other packages, the Express is $1/gb, while the faster and more expensive Ultimate are $0.5/gb. Their Lite package is worst with $2.5/gb. Obviously the Indy ISP's value is significantly better in comparison.

Cant say much about install as I only had to go to a store to trade in old modem for new modem. The process took longer than expected though...even with no line-up...bunch of typing something on the computer.

Any of the Indy ISP would give better value. They have higher initial costs, but would save more around the 10month mark. The only reason I didnt switch is the tech callout fee is included (in the overpriced monthly fee).

Another 'issue' is that Rogers seems to be purposely sabotaging the Indy ISP's customer that are piggybacking Rogers network.

All things considered, I would suggest Bell...or better yet, a DSL Indy instead of cable.

I'm expecting an hour of haggling on the phone to keep the 20% discount next year (I know loads of people who are able to get 50% off). When I get fed up, I'll instantly switch over to an Indy DSL.

member for 3.5 years, 44 visits, last login: 172 days ago
updated 1.1 years ago

Comments:

Review by Raptor See Profile

  • Location: London,ON
  • Cost: $72 per month (12 month contract)
  • Install: about 5 days
Good "Fastest speeds for local ISPs. Rarely down."
Bad "Caps. Navigating the smoke and mirrors of Winback/Retentions"
Overall "Be prepared to negotiate to not pay the ridiculous face value costs."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

***Early 2000's Review***

Initially, Rogers owned the high speed world. It was everything one could ever imagine. Insane speeds for downloading, uploading, anything....we're talking pretty much uncapped as much as your computer could handle bandwidth....+500k/sec down and the ability to host and play games with insane upload....but all that has gone down the crapper along with now more money each month....it costs more, it's often much slower being capped at 1000/180ish....whats the point now...?

Their tech support is often ridiculous and their other customer support/repair often seems like 1 guy a dirty old van and a screwdriver, who may or may not come within the next 6-8 weeks to tell you the modem is broken...how do they break so much? I have never so much as looked at mine in the 3 years I had it and its been replaced because it "broke" 5 times? I don't think so...it's the de facto troubleshoot I guess, a la restart your computer.

****UPDATE March 9 2004*****

attn rogers users, i have found the solution to all problems...ready?

Complain to tech support like there is no freaking tomorrow.

Embellish your crap speeds just a little, or a lot...whatever. I say this because:

3am at night: speeds 1000/100 (the capped value I've been at for a few months now)....begin tech support rage.

Next morning: speeds 2000/400--they haven't dropped since.

Seems to be the key, they have the bandwidth, they just know that they can shaft 9/10 people and hold back on the bandwidth.

****UPDATE OCT 27 2004*****

So this magical Extreme package comes along, what more could we all ask for right? Apparently they don't know how to use these new modems and the network is over congested, etc. Rogers sells their services without having enough network capacity...but they still get their money right?

I have $100 paperweight of a Motorola modem on my desk. It wont connect since it wont receive a response and it isn't assigned an IP. Smooth Rogers. When it first stopped working, I called Rogers that day. After 5+ tech visits, and 10+ phone calls they were 'gracious' enough to loan me a Terayon while the new Docsis rollout is fixed with the Motorola (extreme). How nice of them...except the network is over congested at the moment so i get 100/27kbps (that's NOT kB) on a test...whats that, less than 10KB/s or something terrible....$45 well spent!....essentially, no one knows whats going on, after talking to 10+ techies, none could refer me to anyone that knew about how, when, if at all the problem was being worked on, let alone understood. So I'm in week 3 of having my 100$ paperweight.

Rogers continues to screw up a good thing. From the Wave, to Shaw, to Rogers, to the Yahoo junk....none of which are improvements.....

And finally, the newsgroup change....why....why mess with such a wonderful thing. Now I have nothing good to say about them. I was happy having slow overall internet but still getting 500k/sec off newsgroups...no longer.

Conclusion

- They don't really care, they get their money, and will maybe fix stuff if enough people complain, as the techs have told me to wait to see if other people complain.

- I personally don't recommend Rogers unless you know it's good in your area.

****UPDATE Mar 1 2005*****

60 GB Cap....what? It's ok though since I still can't use my $100 paperweight because my extreme modem won't connect since too many extremies are already online on my node (literally what the tech said). But the good folks at Rogers tell me if I keep unplugging and plugging my modem in hoping that someone else dropped, I might get their spot! Best service ever!

Overall: Its good if its good in your area. I wish I was in a good area.

And the caps...well, there are no words for that. Ridiculous comes to mind. I am not impressed, especially since I haven't actually received any notice of the cap. So how would I know if i was an average user that used the bandwidth but didn't frequent DSLR or the crappy rogers website FAQ? Magic powers? no, only Ted has magic powers, he makes all our money disappear instead of paying for network upgrades....*poof*.

-----UPDATE APRIL 15, 2005-----

Well, the other day I attempted to use my Geocities, to transfer a file to someone, but even with my user name and password it wouldn't open the file manager or let me ftp. I could login via IE, but it would just time out when I clicked 'get started now'. I emailed the tech gods, and they wanted me to send them my user name and password for my account, um no. So i said screw it, got me a G-mail account. Anyways, 5 days later, I get some auto response from civics@geocities, apparently my account is now active and ready to go! Right, nice turn around on a free service which i already be signed up for, apparently I had to activate it by attempting a login? People whine how Rogers users shouldn't complain about an 'extra service', well we used to have this extra service and it was much better! 10mb, no apparent limits?, and no GeoCrappies. But then Yahoo happened, so wheres my price drop? Only in my dreams.

My connection is a sentient life form, it chooses to be on when it wants to be, and when it's happy, it goes fast, other times it is unhappy, and chooses to hit 300ms off the first node. That's still good right? It's ok, Rogers doesn't guarantee ping times so why would they care.

Shaw upgrades! Well that'd be nice for Rogers. I wish i understood the corporate workings, how does Shaw upgrade and others not? Cogeco and Rogers, I guess we're all different. Maybe they have a good connection in Shaw areas still? I'd like to say that, and agree with some others, I don't need 7Mbps damn it, I'm capped already, I could damn well use the upload though, maybe a guaranteed .5mbit, and max 1mbit? I'd take a 5/1 any day, and not an 'up to' 5/1.

Finally, the Rogers EULA, this has been the topic of discussion especially the caps. On one side, you have hard asses saying, if you didn't agree don't sign up for the EULA. No one reads that uber document. When I complain that my advertised 5mbit is only going 1.5 and they say well it is 'up to', well when I go and buy a Porsche and it should go up to what 300km/hr (i don't know), and if the engine is limited to 150, I'm going to be upset as I paid for the top speed. Don't advertise something you cant give. Give me a range or something. There's too much leeway for Rogers to jerk us around in. I invite any competition into Ontario, if you are better then we will switch to you! I want Wave back.

**Update NOV. 2005**

I canceled Rogers and switched to Sympatico in Waterloo. I get constant 3mbit/.8mbit connection and have never had any downtime. What can i say, if you're on a good node for Rogers you're on a good node. Otherwise, don't ever expect things to improve. For anyone who is new to Rogers, if you experience slowness or downtime consistently, you should probably get out, they aren't going to fix it, as my issue was brought up over a year ago when they acknowledged the node was overloaded, after a large run-around.

Sympatico may be slower than extreme, but i don't see any slowdowns during peak hours, and although there were a couple early billing issues, they fixed it in 2 seconds, no questions asked.

And don't get me started on the newsgroups, they already raped those back in April or whatever when they capped it to 60k/sec. I don't even use them since i bought a 3rd party service...for anyone looking around, try Newshosting.

This is one customer they've lost. Nicely done, I only gave them a year to fix it.

**Update June 2007**

Prices are becoming out of reach for the average user. Personally, I don't understand the price hikes. Yes, we're slowly seeing more speeds, but we're owed it. Services are supposed to improve with the times. I recall standard $30 a month price ranges. Now we're over $50 a month for the more standard high speed. And that's not even mentioning these ridiculous 'portable' solutions at $100 plus.

I no longer have Rogers wherever I live. I move somewhere new every 4 months the way my school / co-op is setup and I always install Sympatico. So how I am justified in rating Rogers you say? Well, my parents still have it at home. Anyways, I (they) happen to be on a congestion free node in their London home. It's around 8/1 now, which is nice. But has increased about $20/month over the past few years. Yet, the package is still considered the same package.

The most frustrating thing ever, which is why I'll continue to denounce and poorly rate Rogers are their poor customer tactics. If anyone is familiar with the origins of the Extreme package, you would recall that you could purchase the extreme modem ($100), and receive the Extreme tier for the same price as Express. At the time, I believe Extreme was 5/800, and Express was 3/384. So it made sense to avoid the modem rental if you were going to go with Extreme for the long haul. Well that’s all gone, and now extreme costs more anyway, regardless if you purchased the modem. Essentially, I was ripped off for $100!!! I bet someone in marketing got a fat bonus out of that.

Long story short, after dealing with both Rogers and Sympatico, I choose Sympatico first having been given the run around too many times from Rogers. If given a choice of a reliable 3rd party, give them a shot. It's up to the customers to show them that we're not happy.

***Update Mar. 2008***

My current living situation uses Rogers for internets. We're on the extreme profile, though you would hardly know it during normal usage hours. From about 3pm to 2am downloads grind to around 100kB, even normal browsing seems slow. Anyone who would suggest that I may simply be on an overloaded node, which may also be the case, at 2am or so, wham, I'm downloading at ADVERTISED SPEEDS - 1.1mB/sec. That would be Rogers handywork in their severe throttling of ALL traffic. I use newsgroups so, I barely touch the upload spectrum, yet nonetheless it gets throttled.

My living situation in the summer will be at another residence with Rogers, which I have already lived and it is the same if not worse of a situation. It resides in a neighbourhood not far from a university campus. You guessed it, overloaded nodes, on top of the throttling. No need to explain that one.

My repeated beef is with the severe price increases that seem to be relentless. We're up to around $55/month for extreme service. That which I purchased the modem myself I might add so that I could enjoy this tier of speed without paying more. Nice scam Rogers. What happened to $30/month? Should our services not be increasing with time since as years pass technology improves? Why should the cost increase as well? Inflation doesn't quite account for all the price increases!

The ISPs of the day have too long lived on a network that people were underutilizing. They overloaded nodes knowing that most users barely touched their advertised speeds. But with todays changing times with internet video (Youtube, etc) and P2P (legit et. al) and other streaming services, all of a sudden the goldmine is costing a little more to operate than what it used to. It's a business, change with the times or get left behind. I'm sure the goldmine was good while it lasted, but if you don't get ahead of the internet it will bury you. All I can say is look to Verizon (Fios) or Videotron (Docsis 3.0). Get with the times or they'll leave you behind. The cashcow you've had should be used to build the next generation of networks. One that provides this country with a next gen network. The profits will come.

Finally, net neutrality. Learn it, embrace it.

***May 2009 Update***

While my own personal Rogers account has nothing to be commented on at this point, I will comment on an account I setup for a friend and the billing issues related.

Went into a Rogers Plus store (Rogers Video) because of a 3 month free promo + free modem (after rebate) deal. The promo was "Grab and Go" in that you bought the modem at the store, went home and fired it up and they set a few things up at the store before you left and voila, internets. Seemed good as the friend I was helping was moving into a new apartment.

The first store we went to explained how it all worked. At this time, it was one week prior to the move in date. I thought it best to go early because I've had install times of roughly 1 week for Rogers/Bell and I didn't want her new place to be without internet for that long. The store clerk explained the grab and go thing, and that I didn't need to order it a week in advance. So, we left and I planned to return on the date of move in.

Returning to a different store (the other one had a power outage and their system was down) to get the "Grab and Go", you know, to GRAB it and GO home and set it up within an hour or so - I was stone walled suddenly when upon attempting to do all of this was told I needed to have a tech come out and work his magic, and the next closest appointment would be later next week. Pretty unimpressed by the lack of harmony amongst employee knowledge. Store clerk said nothing could be done, despite the fact that I know they have rolling trucks for customer service emergencies, like mine if you ask me. Being misled by 1 clerk and all....via their lack of knowledge. Anyways....

Tech made it out, did his "magic" by opening a box and making a connection. The bill arrived a few days later with NO MODEM REBATE and some wonky $50 installation fee, and $15 activation fee. I couldn't find anything about the $50 install fee anywhere on the little flyer or the website, nor did either of the TWO store clerks when I specifically asked them about other charges mention them.

I called in to the Rogers billing department and and was connected to a nice lady. She listened to my story, but wasn't aware of my promotion. I asked about that out of curiosity and she helpfully explained that there are so many promotions through the Rogers Plus stores, Futureshop, etc that while they can look them up they don't really know about them - so that wasn't a big deal. What was excellent about her was that instead of connecting me directly to the department to resolve it, she spoke with them on my behalf so that I didn't have to re-explain my entire situation. She came back on after about 5 minutes and said the modem rebate [b]with taxes[/b] would be credited and that because of the lack of transparency and information regarding the connection fee that would be waived ($50).

Turns out that the $15 charge is for a new service (internet, tv, phone, etc) and that the $50 charge is for a new Rogers account. Since my friend didn't already have say TV, and was adding internet. My point to her on that was I shouldn't be double charged for a new connection sign up of both $15 and $50, and it should realistically be one or the other. Furthermore, had I simply been told ahead of time about the $50 charge, that would be up to me. I noted that Bell doesn't charge a install fee/connection fee and that that was part of my selection process between the two carriers. A fee that size is good for a month and a half of Bell 7Mb/1Mb service.

The lady was very helpful and we had a little discussion on how I would have liked to have been presented things as a customer (all details up front) and that clerks/employees should be more versed in making sure they explain that NEW rogers customers may incur additional fees for setting up a line. Granted, my personal opinion is that is still BS, since the cable lines are already installed in the apartment, so that all is needed is to hook up the connection at the box, which I think the $15 should account for. If a tech has to setup the modem, fine, charge $50 the same way Bell offers home installs. It is how they make money.

[b]Summary[/b]

- Rogers failed to credit modem rebate (had to call in)

- Poor education of Rogers Plus! store employees (twice)

- Sketchy installation/connection fees not properly explained/represented

+ Excellent customer service phone rep (may just be a crap shoot )

+++ Interdepartment communication transfer done by initial rep so I don't re-explain

+ Install credit, while technically valid, was given as customer service offering based on poor handling/explanation by in store clerks

***June 2013 Update***

I recently went to renew my 1 year discounted contract on internet and cable tv. All I desired was the -same- level of discount I had previously. I was told the discounts are impossible and no longer available and as such my bill was to increase substantially so I proceeded to cancel to switch to another provider (ATPIA provider + IPTV).

About 2 weeks later Rogers called me through their winback department and offered me my original discounts as I had asked for which I accepted. It's a bit disappointing to have to go through the cancellation process and smoke and mirrors only to get what I'd originally requested. At this point I was satisfied.

I did however make one alteration to my services. I had been on the grandfathered 75/2 Mbit Ultimate tier. At this time, the area I live in had been upgraded to 150/10 Mbit so I requested to be bumped to the new advertised tier (the grandfathered 75/2 is no longer advertised). I waited for 2-3 days for the service to kick in, but it never did. Apparently I had to get the even newer Hitron modem to attain the 150/10 tier, despite my having a Docsis 3 already. I went to two Rogers' stores before they had one in stock. I went home and still no 150/10 plan. I had to call in twice and have the tech switch the account from the 75/2 to 150/10 plan. The first individual I spoke to was a bit confused as to who in the process was capable of doing this but it was eventually sorted out. A few minutes later my speed tests were at 150/10. All was finally well.

A few days went by and I noticed the speed was never reaching 150/10. Speedtests showed that my upload was exactly 2 mbit, download was hard to test due to Speedboost. But the tests suggested I was back on the 75/2 profile all of a sudden after having been stable on the 150/10 for about a week. I decided to check my account and noticed that my bill had changed and I was now credited a bunch on my upcoming bill. The PDF bill showed that I had been downgraded to the 75/2 Mbit plan ($102/mo) AGAIN. The bill that had been there before had shown the 150/10 ($122/mo), hence the credits.

I called into tech support who acknowledged I was incorrectly on the 75/2 modem provisioning plan and was transferred to the winback department as they dealt with my billing/account stuff. On speaking to the winback/retentions person, they immediately said that my discounts were not possible on the 150/10 Ultimate tier. This was a bit of a shock as during my initial winback call weeks ago and speaking with a few levels of confirmation, Rogers confirmed my discounts (50% internet, 20% cable + free hardware for both) multiple times and never had an issue putting the discounts through. In fact the discounts were irrespective of what services I had as long as I had cable and internet.

The Rogers tech would not negotiate and said the discounts were impossible and that was that, there was nothing to be done. This seems odd considering the account worked just fine and the other sales people said it was no problem during the sign up process. This combined with the fact that Rogers without my knowledge changed my account without notification and switched the internet tier was disappointing. I'm not really sure how that can be an acceptable policy to arbitrarily downgrade someones services without telling them. I spent a few hours troubleshooting on my own time thinking it must be something on my end since it had been working fine. It's frustrating to know that Rogers can change my services without notification and then refuse to honour a deal negotiated with other sales individuals.

Considering Rogers records all phone interactions it'd be nice if that could be used to the customer's advantage. Multiple sales people negotiated and confirmed my account plan and weeks went by only to have it be secretly over turned and now for me to incapable of my original account plan.

member for 13.1 years, 3349 visits, last login: a few hours ago
updated 1.4 years ago

Comments:

Review by Lokatana See Profile

  • Location: Brampton,ON
  • Cost: $82 per month (36 month contract)
  • Install: about 7 days
Good "Service is usually stable. Good latency. It can be very fast, if you're willing to pay for it."
Bad "Bandwidth Caps. Very expensive for what you get. Since upgrading to the latest cable modem, some issues requiring reboots."
Overall "If Google fiber came to my neighborhood, I'd jump ship in seconds."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My summary really says it all.

For me, Rogers has been a good service from a technical perspective. I've been a customer for 14 years. The only negative on this is that the latest and greatest cablemodem / wireless router is pretty poor. The wireless signal is weak and slow, and I have to perform frequent reboots of the cable modem as my connection often drops, or i run into weird DHCP issues requiring me to disable/enable my NIC (never was a problem until i got this cablemodem).

However, the big, Big, BIG negative on Rogers is their pricing and the value for service. For the speeds that are offered, and the bandwidth caps that are imposed (especially considering I was a customer when there were no caps, and my service was drastically crippled when they instituted caps), I do not feel I get value for the service.

Yet the only alternative is Bell, which is even worse.

It's pretty much too late, Rogers. If Google ever comes to town and offers their services, there's nothing you can do to retain me. Or you better start working on it now. I'd have already switched to techsavy if they offered more services like TV, but I just don't want to have multiple telco providers.


member for 3.6 years, 31 visits, last login: 82 days ago
lodged 1.5 years ago

Comments:

Review by Mashiki See Profile

  • Location: Woodstock,ON
  • Cost: $55 per month (2 month contract)
  • Install: about 1 days
Good "Quick, and fast setup."
Bad "Occasional hickups, slow newserver and DNS problems(proxy related), loop hangs, poor connections outside rogers domain"
Overall "Decent enough, good as be considered for lack of compition. Could be much better."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
·Bright House
This is an ongoing review of the Rogers ISP since installation since Jan 2002, for most recent updates please look to the bottom of this review.

Was ordered at 3000/500, consitant speeds of 1600-2900/380-440.

I called on a monday, setup was done on tuesday at 9am. Total instalation time was approx. 1hr, including the installation of a new outlet.

Cost break down -
$39.95/mo service
$5/mo for modem
TOC - 12mo.

Provided, free NIC either PCI/ISA or USB. Choice of modem, Terayon, RCA.

ISP states a dynamic IP, but I've had the same IP since Jan.

Currently at my local hub, a bad router is being used I'm talking to the local tech to get it replaced. Hopefully sooner then later, I've had one instance where the service has been down due to my ISP's hub UPS not kicking over.(aka falty UPS) which has been replaced.

Any comments can be pointed here, and I'll be happy to answer them. Or send me a private message and I'll reply as well. I check the site every 2 days.

---
Time for the glorious Update -- July 6, 2002.

Well I've been on Rogers for 5 and alittle bit months, and things have started to go down hill. I have a feeling it has to do with them signing more customers then they have capacity for. Meaning that I've gotten the dreaded 1500/192 downgrade, or would they call that an upgrade?

Since I've been downgraded to the new speed, the best I've pulled from nyc is 1000/182, unfortunatly this is not what I've signed up for. I do have the little brochoure that they gave me when I signed up and it's actually written inside for top listed speeds of 3000/500, ofcourse when contacting support they simply call you nuts.

It's rather unfortunate but I think they know they will start to recive an influx of users from bell, as such will boost their user base. I've started looking into new ISP's as of the 3rd of July. The biggest complaint that I currently have and this has crept up in the last two-three weeks is the "loop-hop", where wether it being a switch, or bad router or something else, causes a users connection to get "hung" at the main office.

Usually that means Your computer, ->local cable office, to booster, to main office or second booster, and it seems to hang out, basicly cutting you off from various parts of the web. You can get a website in europe or asia, but you can't get one in downtown TO. Wether this has to do with teleglobe, or with something internal at rogers I have gotten no offical or unoffical response from them on it.

I do have a few DSL providers in the area, that offer the speeds that I was getting. Tho it would be nicer to have another cable company providing access here, I understand that the terms are rather draconian.

Feel free to post a reply, I'll answer as soon and as able as I can.

-----
Update 3

Connection is more or less stable now I still have the same IP that I have had since last year. The IP was orginally supposed to be dynamic(72hr rotation), but I'm not complaining.

Here are some current speed tests from Woodstock.
2003-01-15 12:22:06 Speed test (det.speakeasy.net) 1210/184 kbps
2003-01-14 11:22:44 Speed test (det.speakeasy.net) 1071/182 kbps
2003-01-13 22:07:39 Speed test (wc) 816/186 kbps
2003-01-10 21:31:43 Speed test (bos.speakeasy.net) 961/184 kbps
2003-01-02 14:06:02 Speed test (ec) 966/186 kbps
2002-12-22 22:23:10 Speed test (nyc.speakeasy.net) 749/184 kbps
2002-12-20 02:02:10 Speed test (ec) 1002/185 kbps
2002-12-20 02:01:19 Speed test (speedtest.cogeco.net) 1286/339 kbps
2002-12-08 14:56:59 Speed test (ec) 1069/186 kbps

The one from the 15th is the first speed test from speakeasy that has a speed over 1200 in 8 months. It's tolerable but I want my 3000Mbit connection back.

Update 4:
More or less okay, been some fluky things the last few months. Today is the worst it's been in months. Drop outs, modem resets, massive packet loss. Woodstocks routers have gone up and down all day today. The news server is back up to almost tolerable levels, but I still use Supernews.

New set of Speedtests:
2003-08-01 14:42:39 Speed test (ec) 924/184 kbps
2003-07-21 15:14:18 Speed test (ec) 1074/184 kbps
2003-07-20 17:46:54 Speed test (ec) 921/185 kbps
2003-06-26 02:38:20 Speed test (la) 842/180 kbps
2003-06-26 02:37:31 Speed test (ec) 1235/186 kbps
2003-06-24 00:14:13 Speed test (wc) 517/184 kbps
2003-06-24 00:02:58 Speed test (la) 530/126 kbps
2003-06-23 23:59:56 Speed test (ec) 1190/185 kbps
2003-06-15 16:47:44 Speed test (wdc.speakeasy.net) 907/184 kbps
2003-06-15 00:28:28 Speed test (ec) 1092/184 kbps
2003-06-04 15:31:41 Speed test (ec) 1098/185 kbps

---
Nov 6th 2003.
Things have been interesting. I spent a month with a modem that went up and down, September to October, two techs which were dispatched, the first tech checked the lines which were fine and left the second replaced the modem. Finally got a replacement modem. Unforunatly, it's the same brand as before. A TCM200, the DOCSIS(Toshiba) wouldn't work at all. There was something wrong with the modem, but I still haven't found out what, and people that I know who work for Rogers are unsure of what the problem with the modem is either. Hooking it up causes it to eventually drop off the network, and it's then unable to confirm information with the DHCP server.

There has also been an increase in speeds which I'll list after this update, not sure if the speed increases are perm. or not. The IP which I had for a constant period has switched, and and at one point I had 10 new IP's in the span of 48hrs. It should be noted that I use Windows 2003 to route my computers. This problem seems to have been cleared up. DNS problems still exist, and I run an internal DNS server for resolving now.

The routing has also changed from Woodstock, and there are now more outbound hops to get to an outside node from the Rogers network. On average it was 15 hops to get DSLR reports before the change in Sept. It's now 20.

2003-11-03 03:21:49 Speed test (dslr-west1.megapath.net) 1840/356 kbps
2003-11-03 03:20:28 Speed test (dslreports-west1.speakeas) 2076/360 kbps
2003-11-03 03:19:20 Speed test (speedtest.cogeco.net) 2342/247 kbps
2003-11-03 03:18:41 Speed test (ec) 2117/365 kbps
2003-11-03 03:17:21 Speed test (speedtest.cogeco.net) 2375/253 kbps
2003-10-31 01:47:28 Speed test (ec) 2203/367 kbps
2003-10-28 09:27:53 Speed test (dslreports-west1.speakeas) 1813/348 kbps
2003-10-25 15:27:04 Speed test (ec) 1958/348 kbps

---
Saturday Mar 13th, 2004
Routing is still an issue and provisiong as well as other work on the nodes has caused a slowdown across the city. Rogers has yet to give an actual reason as to why the speed has dropped 900kbps or why it has happened after the work on other hubs. DNS issues remain an issue I run my own in network DNS server now, and stalling when downloading e-mail is a common problem. Waiting upto 2 mins will eventually work. As it stands my replacement modem does seem to be working well still. I believe I will be looking for a new ISP shortly, the fluctuation in speed has become a real irritation.

2004-03-13 22:21:30 Speed test @ dslreports-west1.speakeas 1109/353 kbps
2004-03-13 22:11:24 Speed test @ ec 1616/373 kbps
2004-03-13 22:09:13 Speed test @ speedtest.cogeco.net 1672/348 kbps
2004-03-13 22:08:40 Speed test @ dslr-west1.megapath.net 208/345 kbps
2004-03-12 16:40:26 Speed test @ ec 1157/273 kbps

June 23/07
Contract has been changed to cable billing rotation. 2mo contract billing.

Last two years pretty much uneventful, in the last 5 months there has been two or three service interruption's ranging from 10-30mins for provisioning. And a severe issue with rogers' choice of an external provisioning provider to AT&T which caused issues to other networks, causing nearly 80% packet loss. Rogers unfortunately was very slow to take customer complaints and work with them to resolve the issue.

Switched over from an internal server to a netgear hub with internal dns server and firewall. The Yahoo-email merger was and still is highly annoying, since I don't see the service I don't see any benefit from it.

Usual upgrades have gone through Woodstock without any major issues, and slowdowns really haven't happened since the old mass proliferation of the service that happened in 2004, the service overall in this area has leveled out. However following the upcoming year with the increase in housing, business and such due to the two Toyota plants and increase in general population around here I expect another decrease in speed.

The speed increase has gone through as well, roughly getting a speed of 5800/520 from most test servers.

My tech and services rating will remain the same, connection reliability has been moved to 4 from 3. As long as the the transfer caps remain the value for money rating will remain at 3, especially with other companies in the area that offer DSL. However with Woodstock's dreadful telco system, cable remains a more stable choice until Bell upgrades the majority of the system.

Oct 14/08
General improvements in the overall quality have been seen, however due to various issues at border points that have been ongoing throughout the last 6mo, the ping quality to various gaming servers has been 'fair to poor' where a year or more ago I would see 80-120ms at prime, I'm now seeing 200-600ms with rogers not doing anything despite repeated tickets showing the issue being on their end.

As it stands my rating won't change. Still waiting on general 'bell' upgrades on the copper around here. 2009 can never come soon enough.

We've also seen the decrease in the total cap, to 60gb. Don't sneeze you might go over it.

Following speeds:
14-10-2008 09:45 PM j-speed 5511 Kbps 503 Kbps New Jersey, USA
07-08-2008 09:08 PM f-speed 6122 Kbps 490 Kbps NAC (Parsippany NJ)
07-08-2008 08:36 PM j-speed 6459 Kbps 201 Kbps NYC, NY, USA
06-05-2008 03:32 PM f-speed 6581 Kbps 499 Kbps Speakeasy (New York NY)

Line Quality:
07-08-2008 08:43 PM Line quality 0% loss latency 59.7ms
06-05-2008 03:25 PM Line quality 0% loss latency 27.7ms

Switched to Teksavvy as soon as it became available. If it's available in your area, or any other independent ISP(electronicbox, start, etc), I strongly recommend dumping rogers and switching.

member for 12.8 years, 3336 visits, last login: 1 days ago
updated 1.6 years ago

Comments:

Review by TLS2000 See Profile

  • Location: Mississauga,ON
  • Cost: $99 per month
  • Install: about 2 days
Good "SPEED! SPEED! SPEED!"
Bad "Punitive usage caps."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·TekSavvy Cable
I've been running Rogers' Ultra service for the past couple of years with 75/2 down/up speeds. While the service is impressive I do not like how Rogers has made it so expensive to go over their small download caps.

On a regular basis I'm finding myself paying $100 because I went over my caps. They used to charge a lot less for this and the reality is it's nothing but a money generator for them.

I'm planning to switch to another ISP because of this and will do so soon.

Update: I have switched to TekSavvy's unlimited 28/1 service. It's sad that I've had to cut my speed to 1/3 of what I was getting, but at least I'm going to have a consistent bill every month regardless of how much I use the Internet.

member for 10.7 years, 3394 visits, last login: a few hours ago
updated 1.6 years ago

Comments:

Review by TomsReports See Profile

  • Location: Etobicoke,ON
  • Cost Contract price not specified.
  • Install: about 1 days
Good "The service had decent reliability"
Bad "I was able to prove they lied to me - but it wasn't worth the effort."
Overall "The slimiest company I've ever dealt with."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Bell Fibe
In short: the salesperson lied to me about the deal, and then the C/S reps all told me I had no recourse. Eventually I found a way to get the recordings audited and proved my point. However, in the process they succeeded in making it so miserable for me that I understand why most people just roll over and gave up.

The full story:

Wife and I moved to a new house and tried Bell first, but they couldn't service our home so I called Rogers (this is early 2012).

The salesperson quickly offered me a good rate for a period of a year. He even told me I could easily get it renewed by calling back at the end of that year. The next day someone came and installed the service and it worked! Great.

Six weeks later I got a phone call from a 3rd party company to inform me that I had agreed to a 2 year commitment (kinda wierd that they hire a 3rd party to deliver the bad news). So, I called Rogers' customer support and spoke to a rep who seemed very experienced and professional. Her position was simple: all that matters is what the salesperson enters in the system - they didn't care what I claimed the salesperson had said.

I stood firm on my position: that I knew what I was sold and there must be a way that the voice transcript could be consulted, but the reps all insisted that this was absolutely impossible: the voice recordings are for Rogers internal purposes and what I was asking for was impossible. These conversations were immensely frustrating because I knew 100% that I had not been told about a 2 year commitment.

I've been here before, and I've talked to many other people in the same situation. What can you? You just let it go. But this time I spoke to someone who works for Rogers and they told me that what the reps told me wasn't true - I could get to the transcript of the original call. Now, I'm sure that many battle hardened Rogers/Bell customers know how to make this happen, but I think most customers don't. It involved more calls, asking to speak to an S.E.T., and sending an old fashioned letter, but it was possible so I did it, and they eventually admitted that the salesperson never mentioned any commitment.

They also admitted to my claim that the salesperson had said I could call back after the year and get the deal renewed, but apparently their systems don't allow this. I didn't push that point because it was not the main issue, but was surprised that even after listening to the audio recording and admitting that all my claims were true, they were still telling me that parts of what I was told would not be honoured.

I think it is important to note that the deal that the salesperson signed me up for was pretty simple: I get a discount for 1 year on a 2 year commitment. Though they offered the deal quite quickly I ended up speaking to the salesperson for quite a while, making sure I got all the details and taking notes, and in that whole time he never mentioned the second half of that. This is not an oversight. I've heard endless reports of this from other people - particularly of changes made to the account that resulted in an extension of the user's commitment without their knowledge.

2013-02-16 I cancelled when my term was up - due to the above. When you cancel you must give 30 days notice. During this 30 day period my service became quite poor - in the evening it is often unusable. I called Rogers about this and they said they can't give me T/S after I've cancelled - that my connection is not accessible to T/S. We have had to tether off my wife's phone and try to minimize our use during this last 30 days.

So, I'm still paying full and the requirement that I continue for 30 days after cancelling is their requirement, but my service can die and they won't help me - I'm not surprised, really, this is Rogers. I'm just glad it will be over soon.

member for 2.8 years, 19 visits, last login: 125 days ago
updated 1.7 years ago

Comments:
15444104
Premium
join:2012-06-11

Fraud!

Seems like a criminal act to me. Sounds like you need to contact the CTRC and file an official complaint. Let Rodgers know what you are going to do, I can see them squirming in their chairs. LOL
TomsReports

join:2012-01-22

Re: Fraud!

But the sad thing is that it is rather ordinary. I've often heard people complain that their Robellus contract got extended and they didn't remember the rep having mentioned it.

trrakmann

@telus.net

Re: Fraud!

Generally: contracts can't be added/extended without permission of the client. Entry into a contract has to be by very clear verbal or in writing.
If put in a contract, the company really should be sending a copy of the contract to the consumer in order to confirm details as well as a very good reminder that they are in a contract for a specific term.
All early terminations fees must be clearly marked.

Generally: Extending a contract automatically without any notification and without a confirmation reply by the consumer confirming it, is criminal.
If you had something changed by you or the company that caused a contract extension, they have to tell you that is going to happen.

All perks(laptop/xbox/tablets) given to the consumer for signing a contract are to be pro-rated, so that if a contract is terminated early, the consumer only pays a portion of that perks termination fee, instead of the old standard of full termination fee(like $300 instead of a prorated $20).

Ontario ministry consumer complaints.
»www.sse.gov.on.ca/mcs/en/pages/default.aspx

Consumer rights pages
»www.sse.gov.on.ca/mcs/en/Pages/Y···hts.aspx

Anyone who violates the Consumer Protection Act, 2002 may be subject to prosecution Individuals violating certain sections of the act are liable to a fine of up to $50,000 or imprisonment of up to two years less one day. A corporation can be fined up to $250,000.
File a complaint
»www.sse.gov.on.ca/mcs/en/Pages/C···ile.aspx

Commissioner for complaints for telecommunications services
»www.ccts-cprst.ca/

Review by Tristan See Profile

  • Location: Nepean,ON
  • Cost: $56 per month
  • Install: about 10 days
Good "It's not Bell Sympatico"
Bad "Expensive, poor performance, unreliable DNS service, technical support staff are clueless."
Overall "Yay! Start is offering service over Rogers entire network footprint! Rogers can bite my shiny metal ass."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

2/13/13 - I left Teksavvy and joined Start Communications, because Start was offering faster downstream and upstream speeds, as high as 45Mbps down and 4Mbps up. The prices are also reasonable, so it's a fair switch.

If you are an existing Rogers or Teksavvy high-speed customer, you qualify for free installation when you switch your service to Start.

5/8/11 - Finally got the "Congratulations, Teksavvy is available in your area" notice. I am so happy, I've already started drawing people away from Rogers and Bell. Many happy people.

3/24/11 - Still waiting for Teksavvy. The moment Teksavvy is online in my area, I'm dumping Rogers. That's right, me, my family, my friends, and more. We're taking our business to an ISP who cares.

2/12/11 - Rogers and Performance - definitely an oxymoron. Many speed tests conducted over the last two weeks show pathetic download speeds.

Rogers has gone from worse to..... abysmal. My cablemodem is wimpering in the corner, like a starved and tortured prisoner.

I sure wish Teksavvy was operating in Barrhaven. I might get the same speeds, but at least I know my money is going to a better, more deserving company.

11/18/10 - Grew tired of waiting for Teksavvy's cable connections to establish in Ottawa. Was forced to sign a one year contract with Rogers to get better rates. Yeah, I'm rather miffed that I still can't get Teksavvy yet. Maybe in 10-11 months things will improve. I don't blame Teksavvy for the delay. So much for "August 2010".

I notice I'm getting up to nearly 18Mbps down at times - must be some sort of speedboost. No change to upstream speeds. Still on my grandfathered 10/1/95 tier.

Rogers service has had spotty reliability - it has been going down at times.

7/19/10 - Forgot to add to my last update - Extreme has been upgraded to 15/1, but I still haven't seen any speed improvements - still clocking in at 10/1. Personally, I'd rather have 10/2 than 15/1 - downstream speed is less important to me than upstream considering more and more applications I use send out data - a 1Mbps connection gets easily taxed before you even add P2P like Bittorrent. I can't justify spending $40 more for a 50/2 connection when I don't need 50 - There isn't much benefit to me in having 4 or 5x the downstream when the upstream bandwidth is the big problem.

7/18/10 - Is it here yet? Is it here yet? Is it here yet? Is it here yet? If you ask one more time about Teksavvy, I'm canceling our internet. It'll be here when it arrives.

5/9/10 - I'm really looking forward to having Teksavvy serve in Ontario. I understand they've hit a great deal of Toronto already. Hopefully Ottawa will be soon. I'm so pissed off at Roger's lack of upgrades, ever-increasing prices, and pathetic response to serious security issues. When I leave Rogers, I will be happy to advertise Teksavvy for free - take as many people with me as I can. Rogers Loyalty program: we'll increase your rates, and hope you'll stand behind our stagnant upgrades. My Loyalty program: leave Rogers.

2/21/10 - Rogers improvements in download and upload bandwidth, and raising caps have become stagnant. Why give the people what they want, when you can hold them over the fence, paddle their behinds, and tell them that they don't need more, faster.

Rogers customers will most likely see one to two price increases before they see improvements in the service.

It's nice that they've lowered the prices of some of the highest-end tiers, but since the tiers don't make any sense from the restrictive upload bandwidth and cap aspects, they aren't worth subscribing to.

In a world where Gbps speeds are being floated around, Rogers has a long way to go. The worst ISP is the one that does nothing to improve the average user's connections.

11/22/09 - I degraded Roger's pre-sales information rating, after careful review of Rogers throttling practices, which has finally been made public. At no time was I informed when signing up for Extreme high speed service that I would be restricted to 80Kbps upload.

Considering HTTP requests are generally small and not bandwidth-intensive, it is safe to assume anyone who pays for 1Mbps upstream bandwidth has intentions to actually use the extra bandwidth. When Rogers throttles P2P traffic to 80Kbps, they are stealing from every single customer.

80Kbps is not reasonable. I accuse Rogers of theft of bandwidth. I paid extra for 1Mbps, and Rogers won't let me come close to using it - ever.

I only want to be allowed to use what I paid for fairly, and occasionally when I need it. I'm not asking for 1Mbps 24/7 - I'm talking about half an hour here, maybe 3 hours there, spread out over a month, and often after peak hours.

9.3.09 - Speeds have been more consistent lately, although they do drop for what seems like extended periods. Still haven't seen a speed increase for the Extreme tier. Rogers isn't making any friends by keeping Extreme at 10/1.

5.25.09 - Speed tests conducted over a series of days have been showing 9.8Mbps/998Kbps, so speed has been restored. Looking forward to the June speed increase, but not looking forward to the inevitable price increase based on lies.

5/5/09 - Internet connection has been going up and down. I can browse webpages one minute, and then I can't the next minute. Outage duration is about 1 minute. Affecting VOIP.

4/27/09 - Just repaired a shoddy hook-up of a friends internal phone wiring to the demarcation point, and now she gets 7Mbps (and bonus no line noise and restored volume). I once said she'd be lucky to get half my speed, now she gets nearly twice my speed. Need to make some calls, Rogers needs to restore my connection to 10Mbps, because that's what I'm paying for.

4/22/09 - Latest speed test showed about 4Mbps.

4/2/09 - On-going speed tests show my average speed has been decreasing, and is now at 6.5Mbps down. I stopped using Rogers DNS servers, and my reliability rate for successful web connections has increased to 100%. Changing DNS servers also eliminated DNS redirections. Why do I stay with Rogers? Oh yeah, because Bell is worse.

2/15/09 - Speed-tests to Rogers servers use to show near-10Mbps down/1Mbps up, but over the last couple of months, I've been getting on average 7.8Mbps down/1Mbps up. I re-test at different times of the day, and it seems to be pretty much the same. If this trend continues, the service will be completely valueless. Time to switch to a lower-speed tier to save money. Ottawa really needs more competition - we need FTTH already! I'd pay a couple of thousand dollars for the last-mile feed if it meant ridding myself of Rogers.

1/2/09 - Is it just me, or has Rogers become super slow? The speed checker to Rogers own servers shows I'm no longer capable of getting good rates (tested multiple times a week).

11/11/08 - I received another phone call from Rogers. They informed me that I'd have to change DNS servers in order to avoid Rogers failed DNS lookup redirections, and that I'd have to call back to Tech Support to get different DNS addresses. I don't want to call Rogers Tech Support, because they aren't smart. I'll use another DNS server that's considerably more reliable. Too bad for all other clueless Rogers customers.

10/12/08 - Rogers is now redirecting failed DNS lookups to their Rogers Yahoo Search page. Opting out only works so long as the cookie that is set isn't deleted. The alternate redirection page is a plagiarized page out of Internet Explorer, which is funny considering I don't use Internet Explorer, I use Firefox.

10/12/08 - Rogers internet has been slowing down at times over the last couple of weeks. I'm not the only person experiencing this, my friends, employer, and even my workplace connection is slow, in some cases dial-up speeds.

10/11/08 - Just noticed that Rogers finally patched their DNS servers for a DNS Redirection Vulnerability. It took way too long for Rogers to act on this issue.

8/15/08 - I received a personal phone call from the office of the President of Rogers. They heard my crys for a solution [for the many Rogers customers] to a DNS Redirection Vulnerability issue.

- Service Specs -
As of July 20, 2008
--> High-speed extreme

--> »www.speedcheck.rogers.com shows Extreme to be 10 Mbps/1 Mbps down/up.

--> I get 9.66 Mbps/994kbps respectively to Rogers own servers.

--> Real-world speeds will vary greatly depending on time-of-day, and connections outside of Rogers jurisdiction.

--> Norton Security included. - not really for free, as it's rolled up into the cost to deliver service.

- What I hate the most -
--> Very expensive.

- Requirements -
GOOD FAST internet access in order to keep current for my job, hobbies, education, and increasingly to access and keep on top of very important services and discussions provided by my local government.

- Service Deficiencies -
--> Personal webspace is plain, no "added value".

--> No advanced web services (PHP, MySQL, etc).

--> Reduced quality of service due to interference with certain ports and services, such as bittorrent and encrypted traffic.

--> Restrictive "Terms of Use" with regards to operating server applications.

--> Partnership with Yahoo!

--> Receive HTML error pages regularily, appears to be DNS related. Sometimes have to refresh a web page twice. Can be fixed by using almost any other non-Rogers DNS server.

--> Rogers is experimenting with DNS redirection on invalid domain lookup.
8/12/08 Update: Rogers has hidden an opt-out feature, unfortunately it requires a cookie be placed with the browser (a volatile opt-out). Upon opting out, I notice I'm still not getting proper error pages; I receive Internet Explorer error pages in Firefox (Rogers thinks it's ok to steal Microsoft's IE error pages).

--> Rogers injects warnings into web pages when you're close to hitting your monthly bandwidth cap, a clear-cut net neutrality violation, and security violation.

--> Norton Security - not really free as advertised, as Rogers rolls it up into the cost to deliver internet service. Norton's software gives nothing but problems. There are truly free solutions that work better, faster, and don't damage your computer if you have to uninstall them. If you choose to install Norton's, don't come asking me for help when it breaks. Value: $0.00, lower if it breaks the Windows in your computer.

- Cost to Value Ratio -
Rogers has issued several price increases over the years in spite of global bandwidth prices decreases, and ALWAYS places the blame on increases in the cost to provide the service. The "cost to value" ratio grows worse with each price increase.

- Other Services Offered -
--> Home phone - overpriced! Why would anyone pay $19.99/mo for the first year, and $29.99/month there-after, only to get 1 calling feature included (ie: call display)? I've been using Primus talkbroadband for years, and I pay $15.95/month, and comes with 16 free calling features. Primus has made me a very happy customer, and I funnel the savings into my son's RESP.

--> Cable TV - very expensive. Too many unwatched and unwanted channels. Cost to Value ratio is pathetic, when compared to a rectal exam.

--> Cellular - expensive. Going to switch to another wireless carrier.

- Repeat Service Issues -
My connection has gone down several times over the past year, sometimes for a whole day. Calls to tech support result in the usual "We don't support home routers, connect directly" crap, yet the problem miraculously rectifies itself "during" the support call, while the router is connected. Inexperienced support reps. I get better tech support by placing my head inside the door jam, and repeatedly slamming the door closed on it.

- Conclusion -
Rogers needs to invest in more bandwidth, and improve network topography to offset technological advances. The internet will grow with more connected devices, and more software performing very cool stuff. Our ISP's should not interfere with internet access in any shape or form; this is referred to as Net Neutrality, and is a growing concern for virtually everyone who connects to the Internet. As "getting online" becomes more of a necessity, Net Neutrality will become increasingly important.

If the world switches to encryption by default on all net traffic, that will restore the integrity of the service - it's time ISP's understood that we want them to be dumb pipes, not value-added services, especially when it involves them interfering with the data we receive. Value-add services add no value to me. I'm not as gullible as the average consumer.

** We need increased competition with better service! **

I'd switch ISP's, but with my options are limited to cable or DSL. While throttling and other forms of interference persist, I won't be trading my noose for a tighter noose.

My condolences to anyone who is affected by Bell's recent throttling of wholesale partners. It's time the big broadband players in Canada started to clean up their acts. Consumers won't tolerate this crap for long!

I may require access to the internet, but it's the ISP's that are making the net less fun and less exciting.

member for 8.2 years, 1596 visits, last login: a few hours ago
updated 1.7 years ago

Comments:

Review by KPaul See Profile

  • Location: undisclosed location
  • Cost: $100 per month
Good "Fast http downloads, always good speeds that way too."
Bad "Torrents don't download at all, tech support eats it...."
Overall "Decent service if you don't use torrents, but tech. support needs to be better."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
Rogers high speed extreme is all right, but the throttling and absolute lack of qualified tech support is horrible. Http downloads always fly. I get full 10 Mbps / 512 Kbps speeds and pings are great for gaming. But again, the cap and throttling could be better.

The $50 overage is a total joke too.... rip-off in my books, simply a cash grab.

UPDATE - Still the same, from many moons ago.

Update - Went with Teksavvy. Better service, friendlier and more knowledgeable people, cheaper prices.

member for 7.8 years, 1800 visits, last login: 69 days ago
updated 1.8 years ago

Comments:

Review by Tx See Profile

  • Location: Mississauga,ON
  • Cost: $56 per month (24 month contract)
  • Install: about 7 days
Good "Fast, reliable, direct tech support, never an issue with wait times when calling"
Bad "Pricing is out of this world, it's no wonder they are ranked some of the worst and bandwidth caps"
Overall "I recommend them only because of the reliability. Price, caps and non ethical business practice are other reasons not to."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·TekSavvy DSL
·FreePhoneLine
I'm not sure why people have such an issue with contracts. If you offer me a decent enough deal that i like i'll be happy to signup for 1-2 years. I don't ISP hop, so switching isn't in my future every year.

Rogers does have some crazy speeds, never a day where my latency was higher then 20ms, download speeds were always above advertised and upload was as advertised. The only problem with these 'fun' speeds were the caps. Just regular browsing and netflix i blew through them a few times.

They used to have a $50 maximum in overage fee's, now it's to a maximum of $100. If you're a heavy user, you're looking at $200+ for internet. The prices are astronomical. For this is why i do and i don't recommend them. If you have patience, go with a third party ISP. Teksavvy, Distributel, Start, ElectronicBox. Though they rely on the big guys at least their pricing is almost half the cost.

I want to hate them but no upfront costs, not a single issue over 18 months so far, it's been trouble free. Our household is on a 50% discount. Though we have TSI DSL in the house, i find myself using the rogers connection 99% of the time.

member for 6 years, 1845 visits, last login: 8 days ago
lodged 1.8 years ago

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Review by sam17 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Bad "Rogers Trap"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Hi there,

Having been a customer with rogers for about 2.5 years, my sincere advise is - DO NOT take rogers internet service as rogers is a money greedy company with no regard for its customers. Also to add on their customer service consultants have no sense of customer service and are what I describe as arrogant.

Thank you for reading my comment and hope you dont fall into the Rogers Trap.

Best Wishes !

member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago

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