Review by dpdthefirst - Location: Toronto, ON, Canada
- Cost: $44 per month
- Install: about 5 days
Reliable Pathetic speeds Not worth the money
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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On the good side, the service is reliable. That's where the good ends...... On the bad side, speeds are nowhere near what is promised for cable; upload speeds are poor, download speeds are pathetic (avg. of 50 - 60 kbps, the peak I've experienced is 100 kbps). This is definitely NOT life at hi-speed.......All the ads on their website about "the ultimate Internet experience" are just plain false and misleading. And finally, just not worth the $44.95 a month they charge.........when customers call in to cancel the service, the rep. shouldn't have to ask "may we ask why you wish to cancel?"...........its because the service SUCKS, stupid! member for 20 years, 3 visits, last login: 18.6 years ago lodged 20 years ago
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ParadiX
Anon
2004-Apr-4 4:43 pm
Re: Alternatives?I'm on Rogers... used to be on Shaw before the merge. I'm about a 6-7 year long user and I've seen it's ups and downs before. And, well, Rogers absolutely sucks.
Shaw was great back in the day. | |
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BERM
Anon
2004-Apr-8 6:16 pm
Re: Alternatives?SHAW IS AWESEOM in my experience its way better the adsl | |
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Review by a789777 - Location: Ottawa, ON, Canada
- Cost: $59 per month (48 month contract)
- Install: about 12 days
Very good when it was Rogers@Home Technical support and Band caps Do not sign for them, hidden fees and Unlimited doesn't mean unlimited for them
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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I was a Rogers client for almost 4 years. In the last two years the normal speed it was no more than the speed for a Dial-up connection, but from time to time I was able to see also 1.5 Mb/second. The think that made me cancel the subscription it was the very poor Customer Support (not able to answer to a simple question: "What means unlimited for rogers?") The long hours of waiting on the phone for someone to answer. One Friday I waited for more than 4 hours. You can realize that after this long waiting (that happened 3 weeks in a row) and hearing the answer that Unlimited means unlimited hours (same I can get for free from a dial-up connection, or for no more than 10 CAD), I decide to not be anymore their client, I canceled also my cable subscription and my mobile phone (from here I had the hidden fees). Recommendation: Do not go with them if there is any other alternative. member for 20 years, 1 visits, last login: 19.9 years ago lodged 20 years ago
Review by persianrisk - Location: North York, ON, Canada
- Cost: $60 per month
? Slower speeds, They are bad, rarely in a few areas would you get a good speed, still worth a try
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Every year Rogers has been getting slower, this year I can't even go above 75 K/S, there is no packetloss or anything. One of the techs even told me there is nothing they can do, if they send a ticket to their network team the network team would say they found no problems....and he is right....and single I am paying $ 50 for it, I just consider changing it, especially since I have been getting calls that I have been downloading too much. member for 22.9 years, 30 visits, last login: 18 years ago updated 20 years ago
J H @ym.rnc.net.cable.rog |
J H
Anon
2002-Mar-23 9:39 pm
Rogers RockRogers Rock! I had it for only 3 months and it never failed it yet. Its at a good price and its worth it. Its speed is 45 times faster than 56k!!!! And thats fast! ROGERS ROCK! | |
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Do u work for rogers?Like I said in a few areas you might be getting good speeds, but most people get very slow speeds. | |
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UB1998
Anon
2004-Mar-9 10:34 am
Re: Do u work for rogers?I have had Rogers since 1998 and it has gone down on average 2-3 times per year and the speed has always been quite fast. Although there are some slow areas (Richmond Hill, Markham, Scarborough) the majority runs quite well based on the feedback i have had from freinds around the province. | |
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Review by mayertj1 - Location: Markham, ON, Canada
- Cost: $49 per month
Only broadband available Slow (very slow) upload and tech support. ADSL has to be better, but it's not available in my area
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Another update! I'm getting really frustrated with tech support, so felt a downgrade of my ranking of their services was required. I have to admit I was really hopeful after getting a so called 'Network Trouble Ticket" 2-months ago, but it appears that it's all but useless - since if they failed to acomplish anything after 2-months, then I doubt it's within their ability. I also downgraded my network connection reliability, since my PING responses and upload responses are VERY poor and have been for months. Sending large emails is painful and on-line gaming is impossible. Installation was completed by Shaw, so it's a shame that I have to give any credit to Rogers for this. ------------- PREVIOUS COMMENTS -------------- OK. Had to update my review, since a tech support call was unsuccessful. It was basically stated that current performance is as good as it's going to get, given current node conditions (he just finished another service call in my area for the same reason and gave the same response). Here are a few other notes for people to consider: 1. I realize tech support is on the front-lines, and is usually blamed for all problems. However this is not the case. In all honesty, they have been quite responsive and I give them full credit for this. Not once did I have to wait even a day to get a response to an email query. I would have been more generous if they were more than just responsive - and actually were capable of resolving my problems. As it turns out, the problem is with Rogers.com in general, and not with my connectoin. 2. I HAD TO Downgraded reliability. Even though my connection isn't failing, and hasn't since the @Home debacle, it's also no where near the published speed. I consier this to be a reliability issue -- especially since my upload speed is usually only slightly better than a dialup modem, and often even drops below it. 3. I also HAD TO Downgrad value for the money, since as noted above, my performance for upload is only marginally better than a dialup modem. 4. Downgraded service for the same reason as noted above. Given the performance issues in my area (this is not unique to my connection), the service has to be rated as somewhere between POOR to OFFENSIVE. A couple years ago, I was an avid Cable proponent. Now, all I can say, is what I said before: Rogers = FRUSTRATION and HORRIBLE performance. If anyone else is in the Markham, Ontario region that lacks ADSL, I think we should pressure Rogers to improve performance and/or Bell to expedite ADSL. Given the option today, I would switch (and I'm pretty sure many others would also). ------------- INITIAL COMMENTS -------------- I've been having problems where my upload speed has fallen into the range of a modem (30-40Kbps) and my average download is only 400Kbps (it's suppose to be 192Kbps and 1500kbs). This is regardless of the time of day. The funny thing is my next-door neighbor has been having the same problem, and I suspect it's extends beyond us. I've been dealing with tech support for a week, and they still seem to think it's a problem on my side, even though I keep telling them others in my area have the same problem. They still insist that I try all the time-wasting stuff like disconnecting the router, reinstalling network drivers... I only wish I had a choice for broadband access in my area of Markham - Roger's would be gone in an instant. Of course if it continues to slow down at this rate, I'll be better off dusting off my old 56K modem. Rogers = Frustration!!! member for 20.4 years, 102 visits, last login: 19.7 years ago updated 20.2 years ago
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connectivityi've had the same problem. i kept bugging tech support and i changed my modem. it's better now but there's still the occasional packet loss. i even changed my router and got a new nic just so everything is "fresh" | |
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Re: connectivityAfter a week of trying everything they could think of -- even things I thought were a waste of time -- they are finally sending someone out tomorrow.
Since my neighbor has the same problem, and neither of us subscribe to basic cable, I'm wondering if it has something to do with that filter they install to remove basic cable channels from the feed.
I'm very curious to see how they resolve it. | |
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joshg @wlfdle.rnc.net.cable |
joshg
Anon
2003-Nov-9 2:13 pm
it's not that bad thow....i have had Rogers@home Service for about 1 1/2 years and i have to admit that i live in a much smaller town than most of the plp that post on these web sites and well to tell you the truth i love my connection it has only went down once in the time that i have had it and well only recently has rogers upped the bandwidth because I've ben hitting almost twice the download speed I've ben getting speeds up to a max of 400k/s and well unlike my d/l speed my upload speed sucks but i mean the d/l more than makes up for it and well my friends that are on adsl have only ben hitting a max of 200k/s so i do not plan to make the switch to adsl anytime soon. oh and if your wondering i like in the Moncton new-Brunswick region | |
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Re: it's not that bad thow....All I can say is too bad I don't live in Moncton, NB. I think Rogers is having some real problems where I live (Markham, Ont), since everyone I talk to is encountering the same slowdown as me. Even the tech support guy that came by this morning, said the previous call was the same (and I'm sure he spends a lot of time on such calls). If only they would admit that the capacity of the node is overloaded, then at least I would have a real reason for my problem. Instead they trouble me with useless solutions like: remove router, reinstall network driver, restart network connectivity, remove the cable splitter (which they actually installed by-the-way)... It just doesn't make sense what they are doing, unless their only objective is to maximize profit at the expense of customers service. | |
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yalrighty
Anon
2003-Nov-11 3:37 pm
Re: it's not that bad thow....I live in Orillia, ON and I download things consistantly at 250+ kbytes/sec and the only thing I don't like about the Rogers service is that my upload speed is limited to 24 kbytes/second. | |
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Re: it's not that bad thow....I would love to have 24KBytes/s, since I'm closer to 24KBits/s. | |
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joshg to mayertj1
Anon
2003-Nov-11 3:40 pm
to mayertj1
yeah it's too bad have you taught of any alternatives to rogers? Or is there anything better? because we all know how incredibly fast 56k goes :P but has anything ben done to improve the connection? my uncle lives in London Ont and even he's having trouble and well when he called the call center the guy told him that it was his line and his cableling was only a 10mb network in his house but any person that has any remote knowledge about networks knows that the speed doesn't really matter i mean it will only hit a max of 3mbs so there's still 7mbs to play around with! :s i mean what dose it take to get in there? i have my a+ cert and I'm going for my MCSA and well they wouldn't hirer me because i didn't want full time ??? oh well but yeah tell you and your friends to keep on bugging them and tell them if they don't do anything tell them you'll change provider! that's the best i can say! | |
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Re: it's not that bad thow....They tested my signal strength, and they said it was good.
They were provisioning new equipment in my area, and I was hoping they were working on the problem - since it has to be fairly widespread in my area now (Markham/Unionville). Too bad it did nothing - or perhaps they haven't configured it yet? I can only keep hoping!!!
If only there were alternatives, I know of a number of people who would just switch - and going back to 56K is not an option, as long as my download speeds stay above 200K (Although they are getting close). | |
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joshg
Anon
2003-Nov-12 1:51 pm
Re: it's not that bad thow....yeah i know what u mean onece you go to hi-speed you never go back :P but yeah just keep complaining and hopefully they will get the message ! | |
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Maxines Mom
Anon
2003-Dec-26 3:19 pm
Roger's HellI had absolute hell with Rogers Internet/Cable for 3.5 years. We did everything, new cable inside and out, new modem. The problems persisted. I switched to Bell Sympatico and I will never go back. Rogers actually called to offer me a new promotion and I explained that just the week before I had cancelled all Rogers Services. When the rep asked me why I told him to have a look a my account - he did. He then asked if there was anything he could do. I said I wasn't getting service when I paid for it so why on earth would I expect to get service from them now. With Bell I have had constant internet since the end of August with little or no problem at all and at a faster rate than my so-called Rogers High-Speed. | |
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Review by spewn - Location: London, ON, Canada
- Cost: $45 per month (month by month)
When it works, it's fast enough for downloading files or browsing the net constant outages, intermittant connections, and HORRIBLE packet loss issues(up to 10 percent TO THE GATEWAY) Don't waste your money with rogers if you can avoid it, IF you happen to be in london ontario(don't know how they are elsewhere)
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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I've been with rogers for nearly 5 years now, I think, I got it very very shortly after it came out. Finally being able to have that ping of 40-50 was great. Download and upload rates were top notch. Things only went downhill from there, however. Jump ahead 5 years, and this is the current state of my connection: Disconnection several times a day(this is not an exxageration or an average, this is a literal interpretation). Packet loss while playing any game, any server, greater than 10%. Consistent packet loss of *at least* 5% to the gateway. Which brings me to my next point; tech support. Their tech support agents, for the most part, make me feel like the only thing on their minds is getting me off the phone, and getting on to the next call. I've worked in a call centre before, so I know it's not entirely their fault; they're graded based on how many calls they take etc, but there's really no excuse for how I get treated when I call them. My first call to them regarding the packet loss issues, I was told that they don't support third party software(IE, games), and so, they couldn't help me. I suggested we try pinging the gateway, if we get packet loss to the gateway, then the problem clearly does not lie within the third party software I use. We ended up with ~5% loss to the gateway, which I was told was "perfectly acceptable, you're never going to have a perfect connection". Dissatisfied with this, I called again later, and got a slightly more helpful rep. I asked him to try pinging other customers modems in my area, see how their connections were. Not at all to my surprise, they were all having the same problem as me. This was nearly 2 months ago, and the problem has yet to be fixed. Within about a week or so, I'll be switching to Bell Sympatico High Speed Ultra, which(from what a couple people I know who have it tell me) is nothing short of fantastic. I'll know soon enough. Good riddance to bad rubbish though. member for 20.3 years, 1 visits, last login: 20.3 years ago lodged 20.3 years ago
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Used to Have Rogers...I was in the same boat with Rogers, except I'm in the Scarborough area. It's too bad Rogers didn't upgrade the area, I might have stayed with them. Satisfied with my Bell DSL though. | |
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Careful, Sympatico just may be worseI also live in London, Ontario, and had Rogers for 2 years with good speed and excellent ping times. The service was always up and available, never once did I have any connectivity issues or outages. I moved Sept 1st though, and thought it was time to try something new, as cable was going to cost me more now that we had a satellite dish rather than cable tv. I thought Id give sympatico a try. Big mistake. It took them almost 2 weeks to ship me my modem, and when I got it the service hadn't been activated at the CO yet. Once that was resolved, I was connected, but my speeds were extremely low (200down/80up) I again called tech support to complain, and the problem did end up getting resolved. I am now getting 1000/300, not quite the 1500 down I was hoping for, but acceptable. Shortly after that, I noticed my ping times had almost tripled, and I was consistently losing my connection. Ive been communicating with tech support for the last 6 weeks now, and matters have only gotten worse. I now seem to get disconnected between every 10-30 minutes and often cannot reconnect until I unplug my modem then plug it back in again. They sent me another modem finally in week 4 of my tech support calls, but its been the exact same thing. Twice now a tech was supposed to come to my house to 'run some tests' to resolve the issue, but they've been a no show both times so far. As of right now I am in the process of cancelling my sympatico and going back to rogers where at least the connection was fast and reliable and where the only issue was high ping latency.
I actually had to reconnect twice just in the period of writing this reply.. THATS how much it sucks | |
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Carpel Tunnel
Anon
2003-Nov-28 6:11 pm
Re: Careful, Sympatico just may be worseI also use sympatico high speed and am having a terrible time of it. The download rates are just horrible even at the best of times. I decided to go with an intermediate package as opposed to the basic DSL. I am suppost to get 1.5mb/s but am lucky to get above 30kb a sec. just terrible.... i'm most likely going back to cable soon.
Dave from Peterborough, Ontario | |
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Review by Klubz - Location: undisclosed location
- Cost: $44 per month
Slow speeds try another company
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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Hello Rogers is the worst company! I have been with Rogers for about 3 or 4 years and at the begining it was great now I might as well get a dial up modem to connect to the internet. My speed is about 46ks thats should tell you enough. Everytime I talk to Rogers I am told "Oh its your system" its never there fault, last time called I freaked on them and the next day my connection was 1044ks.... now its at 30ks. FAQ ROGERS IN THE EAR!!!! member for 20.4 years, 4 visits, last login: 20.2 years ago lodged 20.4 years ago
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why complainwhy complain, go somewhere else! | |
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Re: why complainPerhaps they are stuck like me - no ADSL/competition in the area. | |
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your systemit has to be your system im get 2.8 mbits on speekeasy servers and download at 500 kb/s + on realgn.com servers | |
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Re: your systemYou sound just like Roger's tech support. The funny thing is with Rogers, is that speed can be great for a time, then drop off slowly for the next couple years. I'm getting around 500Kbps down and 30-50Kbps up.
I've called numerous times, and they insist it has to be a local problem because their levels indicate modem connectivity is GOOD. I mention my neighbor, and others, have the same problem and they just ignore it. If it slows down much more, I'll have to dust off my old 56K modem.
I consider this to be PATHETIC! | |
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Review by rewen - Location: Parry Sound, ON, Canada
- Cost: $58 per month (month by month)
- Install: about 4 days
Half decent ping Horrible speeds, costs more than the better ISPs (because I don't have Cable TV....) Save yourself the hassle AND the money, go to Bell or check out DSL.ca
| Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
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As of Augest 11th 2003: My speeds jumped from 200 to 1000 as of 9:30pm tonight. But I've already cancelled and Bell HSE Ultra is arriving in a couple weeks. More info about my experiences with Rogers: » www.epcgaming.com/rogers» www.petitiononline.com/rogershs member for 21.4 years, 145 visits, last login: 125 days ago updated 20.5 years ago
green1074 Premium Member join:2001-10-25 Scarborough, ON |
How can they?How can someone on regular Bell HSE, be getting more than your 150 kilobytes connection? You do realize that is 1200 kilobits. I see that as being impossible, since regular sympatico users are capped at 960, and get the odd 1005 etc. Nothing near 1200. | |
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infamous
Anon
2002-Oct-5 12:57 am
Re: How can they?he's probably on bell's gold 3 meg line package .. | |
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rewen join:2002-10-04 Parry Sound, ON
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rewen
Member
2002-Oct-6 1:21 pm
DunnoNo idea, but when rated for speed on this site, he got well over 2300 down and 300 up :/
It must not be capped where he lives (Alliston On) [text was edited by author 2002-10-06 13:22:56] | |
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rewen
Member
2002-Oct-6 1:24 pm
Re: DunnoOh, and he DOESN'T have the 3mbps Ultra HSE | |
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rewen |
rewen
Member
2003-Jul-14 10:40 pm
This review has changedThese speeds are no longer obtainable, they are HORRIBLE. Please see » www.epcgaming.com/rogers for a REAL review | |
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Re: This review has changedu retards, all u need is a DOCSIS modem, i get amazing speeds my downloads hold at 180 KB/s (Kilobytes)on most servers. i get like 1474kbps on the test and my ping is sweet, 30ish on local servers. my ping is usually the best or the top 3 when i am playing with like 20 ppl. stop complaining on the forums and call tech support. | |
| | | rewen join:2002-10-04 Parry Sound, ON |
rewen
Member
2003-Aug-11 10:14 pm
Re: This review has changedIm a retard because ROGERS won't GIVE me a DOCSIS modem? | |
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get a docsis ppl, and here's howya but u guys are right abt the uploads, it is not nearly enough to start a server in multiplayer games, it starts sagging with only 4 ppl on the server. my ping is great, and so is my d/l so i am pretty happy with rogers, unlike b4 i went to DOCSIS, i was mighty pissed b4. but now iam great. just call them and ask the tech support to transfer you to the people that install a new installation, then make an appointment to give you a modem swap to a DOCSIS, and they will, just like they did to me. my friends with bell sympatico HSE get 500+kbps upload, i wish i could get faster upload, but i am gong to edmonton soon so i will get new isp.
peace out, and try my instructions to getting a docsis | |
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Penguin12
Anon
2003-Jul-15 10:01 pm
Re: get a docsis ppl, and here's howdocsis? is this a new modem? | |
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RvsB
Anon
2003-Jul-17 2:25 pm
Rogers VS BellBell is in the process of upgading every HSE member to 1500 kilobit download and 360kilobit upload. And yes there are caps on both rogers and Bell HSE. I have tried both and for gaming rogers can't come close. I used an ericson piperider modem when I first sighned up for Rogers and then they swapped the modem for a Teryon and my ping times jumped about 60% higher. Rogers tech support sucks, the prices suck cause if you don't have cable they charge your $10 a month extra. And escalating an issue with them is worthless. I had to cancel the service eventually because they would not fix the problem. If I ever have an issue with Bell sympatico I call them and they go through their troubleshooting steps like they have to, then they escalate and it is fixed within 48 hours. I have only had to do this once though. However my experience with Rogers has been nothing but bad and with the new CRTC rulings that are going to allow more competition....I don't see rogers surviving in the internet business for long! | |
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Re: Rogers VS BellActually Bell took their caps off the HSE and Ultra service. And will give you the HSE service for their basic price for three months. So no your right rogers won't be lasting much longer. Especially the tech support the offer. I've had to call in twice in the two and a half years I've had it. Both for the same issue. One morning I go to use the internet and it aint working. Plus off the root of my C: drive are these two text files. Both with the name rogers on it. When I opened it they had nothing but what looked like host names. So I call them up and the tech I get gets me to release my ip, renew it, reboot the modem blah blah...then he goes. Oh! theres an outage call back in a couple of hours. So I call back in a couple of hours and the next tech does the same troubleshooting but this time he tells me its my winsock file and needs to be replaced and that should fix my problem. So I reinstall and it workes. But what I want to know is what the hell were those files. And secondly why didn't the first tech tell me to reinstall instead of making me sit for two hours. | |
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not_anon
Anon
2003-Sep-13 12:10 am
No reward for loyaltyLoyal Rogers customer for 4 yrs. Getting around 400 kps. Wanted to swap to new modem to improve performance. Rogers would not swap despite pleading for 1/2 hr. Now with Sympatico at 900 kps. Hopefully for a long time. I wouldn't switch back to Rogers if they were the last ISP on earth. | |
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