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Review by tawabamiri See Profile

  • Location: Brampton, ON, Canada
  • Cost: $60 per month (12 month contract)
Nothing really
throttled, low monthly cap, paying more money for less value.
Its just bad
Pre Sales information:
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Tech Support:
Services:
Value for money:

First off. the monthly limit is small,80 gbs? really? This is the third highest package too (Extreme). You also have to use a modem with wifi build in for every package over extreme(including extreme). I already had a wifi router so this seemed pointless to me and a unnecessary grab of money. Did I mention your speed is throttled?

Why do I have this service? Well, its the only dam Isp to serve my area. No bell, acanac or teksavvy.

I wish I can change Isps.

Update1: I can't even download a game off steam now since it will take 1/8 of my limit. The only thing decent is that my speeds stay constant throughout the day

member for 13.1 years, 6 visits, last login: 13 years ago
updated 13 years ago


Review by ktong747 See Profile

  • Location: Thornhill, ON, Canada
  • Cost: $56 per month
Reliable.
Expensive, relatively low usage caps compared to the wholesalers. Contract gimmicks.
Not recommended. There are better choices than the incumbent ISPs.
Pre Sales information:
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I've had the service for about 6 years now. Also had several tier upgrades on the way because they kept dropping the caps for the low tier services. I am forced to pay for more speed just to get bigger caps.

Tech support aren't friendly, but I bet it could be worse if they knew they weren't be recorded by Rogers. At least they speak intelligible English unlike Bell's tech support which is based in India.

Low usage caps suck. I've been going over the cap nearly every month now. Paying 2 dollars a gigabyte over when bandwidth costs mere cents is disgusting.

I called in to cancel and apparently I'm on a contract, probably because I got a retention discount with them a few months earlier, so they locked me in to get their money's worth. Their Better Choice Bundle is also a rip off. You sign a contract to get a "discount" but if you try to cancel before the term is up, you owe them everything you saved.

I would switch to TekSavvy once my contract is done.

member for 13.2 years, 29 visits, last login: 12.5 years ago
lodged 13.1 years ago


zalternate
join:2007-02-22
freedom land

zalternate

Member

contracts

Heres a couple of links to Ontario Consumer Protection, since the call rep is supposed to tell you that you are going to be put in a contract and what the contract criteria is.

Ontario consumer protections.
»www.sse.gov.on.ca/mcs/en ··· ult.aspx

cancel a contract page.
»www.sse.gov.on.ca/mcs/en ··· act.aspx

Various consumer protections brochures.
»www.sse.gov.on.ca/mcs/en ··· res.aspx

Review by ExpFist See Profile

  • Location: Mississauga, ON, Canada
  • Cost: $80 per month
  • Install: about 10 days
Not Bell
Metering, Unreasonable UBB over charging, Traffic shaping, DNS manipulation, Ping issues
Avoid unless your only alternative is Bell. Then, well, better than dial-up I guess
Pre Sales information:
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Value for money:

I've had Rogers for 15 years, and it's been getting worse and worse over time. Traffic shaping started with Torrents, but now shapes pretty much everything you do on the Internet. Traffic shaping fail-overs caused frequent disconnects of all services, and would kick you out of Video games. Rebooting the modem fixes this issue temporarily, but it's annoying having Rogers manipulate your Internet. Ping times have become worse overtime. The only plus is you don't have long outages over hour long periods like you used to originally with the service. If you plan to adopt new internet services like high definition video, prepare to pay for overages.

I can't comment on a lot of the pre-sale information since I was one of their first subscribers in the mid 90's. Their technical support seems like it is far better than Bell however, much like their services (including overage fees), and if you have speed issues due to a bad connection, they'll send someone over for free to diagnose/fix it.

member for 13.1 years, 66 visits, last login: 9.5 years ago
lodged 13.1 years ago

ExpFist
join:2011-02-02

ExpFist

Member

Full discloser

I should have mentioned, I'm on my last month with them as I've switch over to Teksavvy. I figured I'd leave a review before I left.

Review by Trencher See Profile

  • Location: Etobicoke, ON, Canada
  • Cost: $70 per month
Fast most of the time, haven't lost it for more then an hour,
Throttling, UBB, Customer Service, Roger's itself
If you have NO other options, go with Rogers... a year ago I enjoyed their internet but they found many ways to make me not!
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They were great for awhile but in the last year they raised the UBB, throttled torrents and just started offering worse and worse service... its a shame really. Way to $$$$ it up Rogers

member for 17.1 years, 324 visits, last login: 7.6 years ago
lodged 13.1 years ago


Hakkk
@telus.net

Hakkk

Anon

RE: annoyances

Is Rogers still hacking the users data stream to insert system messages or Ad's?

»www.techdirt.com/article ··· 36.shtml
from the a-bit-intrusive dept

For most people, broadband ISPs are really little more than dumb pipes. We want our connections to the internet and that's all. Many people use third party email offerings (especially from portals) and set their own home pages. Unfortunately, being a dumb pipe is the last thing that these broadband providers want. It makes it a lot more difficult to communicate with customers and especially to try to charge them for premium services. It appears that Canadian ISP Rogers is testing a system where it inserts its own messages into Google's home page. In the screenshot, Rogers inserts a huge message at the top of Google's homepage to let a user know that he or she is approaching the monthly bandwidth limit on the account. This is troublesome for a number of reasons. There's simply no reason to hijack a site like Google (and, in fact, I'd imagine that the folks at Google wouldn't be particularly pleased about an ISP messing with its page). If an ISP really wants to communicate with people, why not just pop up a proxy page when the browser is first opened? Most importantly, though, it shows how some ISPs feel about its position in the value stream. They feel that they are more important than the content and services you are using. This is what leads to all those network neutrality debates, where the ISPs forget that they're providing just a pipe and think that they are the most important part of the process and have the right to change how everything else works. This doesn't mean they should be regulated -- but it does mean that both users and service providers (such as Google) should make it abundantly clear to ISPs like Rogers that this will not be tolerated.






Review by cupavi See Profile

  • Location: Toronto, ON, Canada
  • Cost: $70 per month
  • Install: about 1 days
Good Initial Speed
Cost, Throtling, Throtling, Throtling and traffic shaping, bad Modem requirement
Home users might be ok, heavy users beware! Heavy Traffic Shaping!!
Pre Sales information:
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Initial honeymoon period was great. Full torrent speeds and no throtles. Shortly after that they started shaping traffic and my wonderfull speeds went down the toilet. Max dl speed now is 200k if lucky and 5k up. Now if i need to dl a patch for game or os its blazing fast.

Just to add if you are using anything related to torrents it will more or less shut down and make any other internet activity unusable

The modem that they force you to use is mediocre at best and if you read the numerous posts you will find that a lot of people have issues with it.

Tech Support is generally ok and speedy, but they cant really resolve things that are imposed on everyone, like throtling and shaping.

Is it better than some of the other major isps? Probably mostly reliable.

Do we have a lot of choice in the matter? Not really since any reseller will feel the same pains.

member for 21.9 years, 154 visits, last login: 5.3 years ago
updated 13.1 years ago


Merin
@shawcable.net

Merin

Anon

Teksavvy is still offering good value

Since the pressure on the CRTC to do its job teksavvy has restore its plans from the bhellshit/rogers style plans.

I guess a 15% discount on a 10000% markup did not fool enough people to slip by patriot act style this time. Go teksavvy long live good internet service!

»teksavvy.com/en/res-internet.asp
cupavi
join:2002-04-25
Toronto, ON

cupavi

Member

Re: Teksavvy is still offering good value

I was looking to switch, but will wait for some of this dust to settle and see where we stand. You are right TSI is most deffinitelly the last oasis, but looks like they are trying to dry it out and get us on a diet of bottled water :P.

Merin
@shawcable.net

Merin

Anon

Re: Teksavvy is still offering good value

I can not blame you at all with the activation fee and the power the CRTC has allowed bell/the incumbent duopoly to exert over teksavvy/wholesalers and Canadians consumers in general.
smokemonster
Premium Member
join:2011-02-10

smokemonster to Merin

Premium Member

to Merin

Throttling

Well, throttling is an unfortunate aspect of pretty much every high-speed Internet connection in North America. Rogers, Shaw, Bell etc. all throttle P2P applications.

My FTP and HTTP downloads are remarkably fast, up to 50 mbps, with great latency on streaming applications.

Review by EastYorkGuy See Profile

  • Location: East York, ON, Canada
  • Cost Contract price not specified.
  • Install: about 2 days
They are not Bell.
They are Rogers.
The lesser of two evils.
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They have the potential to be a great ISP, given the cable infrastructure that they hang off Bell poles and the really good customer support (Canadian!) and the millions of service vans they have in GTA, and elsewhere. However, being a part of Rogers Communications means that it's run by rich people completely out of touch with the common JOE, like myself, and are determined to squeeze every penny out of us, be it by overcharging for usage on the internet, subtly coercing you to subscribe to Cable TV by messing with live Hockey streaming or tv shows (CTV, CBC and Global all seem to have streaming problems at times..?) and finally by throttling your legal p2p data transferring. All we really have left is the $50 /mo. maximum overcharge fee for GB's over the limit! I'm sure it won't be long before that's gone in favor of so-called 'gigabyte insurance' or prepayment of gigabytes. In the end, I'm going to have to end my seeding (of my rarest stuff!) and the community will suffer. Teddy never would have let this happen! I PRAY FOR AMERICAN ISP COMPANIES TO GIVE US AMERICAN INTERNET HERE IN TORONTO. GOD BLESS AMERICA. WE SURF IN PEACE. PLEASE TAKE OUR DOLLARETTES AND FREE US FROM BLUE AND RED. America, are you listening? Dammit, they can't hear me!

Thank You

A Proud Canadian.

member for 13.2 years, 57 visits, last login: 3.9 years ago
updated 13.1 years ago


alexandra21
Premium Member
join:2010-11-01
Toronto, ON

alexandra21

Premium Member

lol.

Bahahaha!

That was one of the most entertaining reviews I've ever read.
And I haven't read very many.

Alexandra

Review by cliffz0rz See Profile

  • Location: Nepean, ON, Canada
  • Cost: $87 per month (12 month contract)
  • Install: about 1 days
Surfing speed is fine.
Throttling, maximum overage fees, terrible modem.
Honestly? Avoid. I'm only with them because I literally had no other choice.
Pre Sales information:
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Once Teksavvy cable is available here in Ottawa, I'm switching. Can't stand Rogers and really wish I had another option. 2 meg DSL is the only alternative at my home. Since I have 2 roommates, we can't realistically share a 2 meg connection...

Suppose I should mention that I'm a former contracted employee of Rogers (from many years ago). Perhaps seeing how they run the business from the inside has ruined my image of them, but whatever. They're out for a buck (or ten, if they can get away with it) and nothing will change them except government regulation (if that).

member for 19.1 years, 1077 visits, last login: 4.4 years ago
updated 13.1 years ago


Anonymus
@rogers.com

Anonymus

Anon

rogrs and bell canada

they have very bad services & they never care for their customer (bell reps. call rogers customer & rogers reps. calls bells customer they have partnership)+ government din't want to change all this
fraud which is written in small hand writing, all the company in canada they cheat their consumer & govt. is not taking any action ,anyone think about this cheat? from 5% tax it gone to 13% no one open their mouth even in recession ALL THIS BULL SH>>>> going on & stupid consumer bearing Quietly, anybody have answer ????????

Review by lifeinthewoods See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $72 per month
Good Pings, Always up
Caps, Caps, Caps
I will be moving to an ISP that does not sell other media, ASAP
Pre Sales information:
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I've used Rogers "Hi-Speed Extreme" for ~5 years now.

The connection is good, always up and low pings.

Unfortunately, the caps are too restrictive and the pricing is always going up (more money for less service)

I do not consider myself a heavy down loader. Which is to say, that I enjoy 3 or 4 movies a month and some games through Steam. That is enough to push through my cap and be charged $1.50 per GB. I feel that $71.18 a month is more then enough money to be allowed to connect to the internet for my modest usage.

The worst part I find is the obnoxious banner they insert into any browser that tells me that I've gone over and will be charged. There was no banner telling me I was close, just one that says I owe them even more money.

I will be switching to either tech savvy or montreal dsl when it's available at the end of Feb.

member for 22.7 years, 95 visits, last login: 1 year ago
lodged 13.2 years ago


SimplePanda
BSD
Premium Member
join:2003-09-22
Montreal, QC

SimplePanda

Premium Member

Strange...

What service are you using?

For 5 HD movies a month (about 20GB) and some game downloads (say another 20GB) you should be able to get by with a 60GB Express package. Given what you're paying I assume you have Extreme - so you should have plenty.

You should know that TekSavvy (and almost every other DSL providers) will be going to a capped/usage based billing system quite soon as the CRTC is now permitting Bell to charge third parties for usage. The only providers who can get around this are the ones with their own equipment (not many, and not TekSavvy).
lifeinthewoods
join:2001-07-09
Ottawa, ON

lifeinthewoods

Member

Re: Strange...

OK SimplePanda, since you obviously feel that you understand my download usage better then I, let me spell it out for you.

Movies - about 2-3 per week @ 4-10 GB so anywhere from 8 to 30 GB

Games - GTA IV (15.6 GB), Tales from Liberty City (16.6 GB) = 32.2 GB for one game. Borderlands 12.2 GB. That's 44.4 GB for two games. Dirt 2 (10.5 GB), I'm now up to 54.9 GB. Oh, and I have more then one computer that I like to play games on.

I could go on, but I'm sure you get the point.

Now perhaps you are able to "get by with a 60GB Express package", but I am not.

Warning Rant Ahead!

The caps, throttling and general dirty network practices of the big ISPs on the surface might seem to be just annoying, but in fact they are stifling innovation and manipulating one of humanities greatest resources for there own petty profit.

Ahh, I feel better.

Review by BigSensFan See Profile

  • Location: Whitby, ON, Canada
  • Cost: $59 per month
Reliable Service & good speeds
Throttled and Expensive
There are cheaper alternatives out there, with better pricing
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Have this service bundled with phone and cell..get a 20% discount because of this. If I didn't I would find a cheaper alternative

member for 20.7 years, 10154 visits, last login: 9 days ago
lodged 13.2 years ago







Review by mulambo187 See Profile

  • Location: North York, ON, Canada
  • Cost: $150 per month (12 month contract)
Speed Test results
I get dialup speeds on P2P, monthly fees from 12 month agreement are not in line with actual monthly cost.
Stay away, Rogers is far too cavalier with their customers.
Pre Sales information:
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I have been betrayed by helpful CSR who signed me up for 12 months. Taunted by the next CSR and threatened with an extortionate cancellation fee when I wanted to cancel after being victim to a bait and switched 12 month agreement.

Rogers is half decent for surfing the web and such, but nothing special, compared to the alternatives out there. Gaming latency is OK, but P2P file transfers are absolutely horrible. I am not new to this, and I know it is rogers tampering with my connections. The only reason I came to Rogers in the first place was because I was offered a very sweet price, too bad it turned out to be their most basic basic plan after I got the bill, and not what was offered over the phone to me. (10mbps connection, 95GB cap, ended up with 3mbps/25GB cap).

It's averaging $150 a month for Phone/TV/Internet. This company is completely ripping me off. If your on this site, I urge you to look anywhere else before settling with Rogers, or Bell for that matter. Good Luck, and BEWARE!!!

member for 15.7 years, 211 visits, last login: 12.4 years ago
updated 13.2 years ago


Mera
@shawcable.net

Mera

Anon

Ouch

And shaw is going the way of bhell/robbers....