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First off. the monthly limit is small,80 gbs? really? This is the third highest package too (Extreme). You also have to use a modem with wifi build in for every package over extreme(including extreme). I already had a wifi router so this seemed pointless to me and a unnecessary grab of money. Did I mention your speed is throttled? Why do I have this service? Well, its the only dam Isp to serve my area. No bell, acanac or teksavvy. I wish I can change Isps. Update1: I can't even download a game off steam now since it will take 1/8 of my limit. The only thing decent is that my speeds stay constant throughout the day member for 13.1 years, 6 visits, last login: 13 years ago updated 13 years ago
I've had the service for about 6 years now. Also had several tier upgrades on the way because they kept dropping the caps for the low tier services. I am forced to pay for more speed just to get bigger caps. Tech support aren't friendly, but I bet it could be worse if they knew they weren't be recorded by Rogers. At least they speak intelligible English unlike Bell's tech support which is based in India. Low usage caps suck. I've been going over the cap nearly every month now. Paying 2 dollars a gigabyte over when bandwidth costs mere cents is disgusting. I called in to cancel and apparently I'm on a contract, probably because I got a retention discount with them a few months earlier, so they locked me in to get their money's worth. Their Better Choice Bundle is also a rip off. You sign a contract to get a "discount" but if you try to cancel before the term is up, you owe them everything you saved. I would switch to TekSavvy once my contract is done. member for 13.2 years, 29 visits, last login: 12.5 years ago lodged 13.1 years ago
I've had Rogers for 15 years, and it's been getting worse and worse over time. Traffic shaping started with Torrents, but now shapes pretty much everything you do on the Internet. Traffic shaping fail-overs caused frequent disconnects of all services, and would kick you out of Video games. Rebooting the modem fixes this issue temporarily, but it's annoying having Rogers manipulate your Internet. Ping times have become worse overtime. The only plus is you don't have long outages over hour long periods like you used to originally with the service. If you plan to adopt new internet services like high definition video, prepare to pay for overages. I can't comment on a lot of the pre-sale information since I was one of their first subscribers in the mid 90's. Their technical support seems like it is far better than Bell however, much like their services (including overage fees), and if you have speed issues due to a bad connection, they'll send someone over for free to diagnose/fix it. member for 13.1 years, 66 visits, last login: 9.5 years ago lodged 13.1 years ago
They were great for awhile but in the last year they raised the UBB, throttled torrents and just started offering worse and worse service... its a shame really. Way to $$$$ it up Rogers member for 17.1 years, 324 visits, last login: 7.6 years ago lodged 13.1 years ago
Initial honeymoon period was great. Full torrent speeds and no throtles. Shortly after that they started shaping traffic and my wonderfull speeds went down the toilet. Max dl speed now is 200k if lucky and 5k up. Now if i need to dl a patch for game or os its blazing fast. Just to add if you are using anything related to torrents it will more or less shut down and make any other internet activity unusable The modem that they force you to use is mediocre at best and if you read the numerous posts you will find that a lot of people have issues with it. Tech Support is generally ok and speedy, but they cant really resolve things that are imposed on everyone, like throtling and shaping. Is it better than some of the other major isps? Probably mostly reliable. Do we have a lot of choice in the matter? Not really since any reseller will feel the same pains. member for 21.9 years, 154 visits, last login: 5.3 years ago updated 13.1 years ago
They have the potential to be a great ISP, given the cable infrastructure that they hang off Bell poles and the really good customer support (Canadian!) and the millions of service vans they have in GTA, and elsewhere. However, being a part of Rogers Communications means that it's run by rich people completely out of touch with the common JOE, like myself, and are determined to squeeze every penny out of us, be it by overcharging for usage on the internet, subtly coercing you to subscribe to Cable TV by messing with live Hockey streaming or tv shows (CTV, CBC and Global all seem to have streaming problems at times..?) and finally by throttling your legal p2p data transferring. All we really have left is the $50 /mo. maximum overcharge fee for GB's over the limit! I'm sure it won't be long before that's gone in favor of so-called 'gigabyte insurance' or prepayment of gigabytes. In the end, I'm going to have to end my seeding (of my rarest stuff!) and the community will suffer. Teddy never would have let this happen! I PRAY FOR AMERICAN ISP COMPANIES TO GIVE US AMERICAN INTERNET HERE IN TORONTO. GOD BLESS AMERICA. WE SURF IN PEACE. PLEASE TAKE OUR DOLLARETTES AND FREE US FROM BLUE AND RED. America, are you listening? Dammit, they can't hear me! Thank You A Proud Canadian. member for 13.2 years, 57 visits, last login: 3.9 years ago updated 13.1 years ago
Once Teksavvy cable is available here in Ottawa, I'm switching. Can't stand Rogers and really wish I had another option. 2 meg DSL is the only alternative at my home. Since I have 2 roommates, we can't realistically share a 2 meg connection... Suppose I should mention that I'm a former contracted employee of Rogers (from many years ago). Perhaps seeing how they run the business from the inside has ruined my image of them, but whatever. They're out for a buck (or ten, if they can get away with it) and nothing will change them except government regulation (if that). member for 19.1 years, 1077 visits, last login: 4.4 years ago updated 13.1 years ago
I've used Rogers "Hi-Speed Extreme" for ~5 years now. The connection is good, always up and low pings. Unfortunately, the caps are too restrictive and the pricing is always going up (more money for less service) I do not consider myself a heavy down loader. Which is to say, that I enjoy 3 or 4 movies a month and some games through Steam. That is enough to push through my cap and be charged $1.50 per GB. I feel that $71.18 a month is more then enough money to be allowed to connect to the internet for my modest usage. The worst part I find is the obnoxious banner they insert into any browser that tells me that I've gone over and will be charged. There was no banner telling me I was close, just one that says I owe them even more money. I will be switching to either tech savvy or montreal dsl when it's available at the end of Feb. member for 22.7 years, 95 visits, last login: 1 year ago lodged 13.2 years ago
Have this service bundled with phone and cell..get a 20% discount because of this. If I didn't I would find a cheaper alternative member for 20.7 years, 10154 visits, last login: 9 days ago lodged 13.2 years ago
I have been betrayed by helpful CSR who signed me up for 12 months. Taunted by the next CSR and threatened with an extortionate cancellation fee when I wanted to cancel after being victim to a bait and switched 12 month agreement. Rogers is half decent for surfing the web and such, but nothing special, compared to the alternatives out there. Gaming latency is OK, but P2P file transfers are absolutely horrible. I am not new to this, and I know it is rogers tampering with my connections. The only reason I came to Rogers in the first place was because I was offered a very sweet price, too bad it turned out to be their most basic basic plan after I got the bill, and not what was offered over the phone to me. (10mbps connection, 95GB cap, ended up with 3mbps/25GB cap). It's averaging $150 a month for Phone/TV/Internet. This company is completely ripping me off. If your on this site, I urge you to look anywhere else before settling with Rogers, or Bell for that matter. Good Luck, and BEWARE!!! member for 15.7 years, 211 visits, last login: 12.4 years ago updated 13.2 years ago |