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Having been a Teksavvy customer for the past 4 or 5 years, I was sad to be forced to leave Teksavvy. However there were a few reasons I left, which will be left out of this review. I signed up for the Steve Deal on October 31, 2015, which is essentially Rogers Ignite 100 with unlimited usage, Shomi, and NHL Gamecentre Live for only $60/month + tax with no additional fees. Signing up with Steve was a piece of cake as he found my information and account, then got the order placed in 15 minutes as well. The technician was scheduled to come on the morning of November 2, 2015 and the only thing that I was disappointed with was that instead of the technician calling a couple minutes prior to arriving at my house, he basically called when he was on my driveway. Luckily I wasn't in the washroom or in a deep sleep when he called! However he came and installed the modem, took a quick look at my coaxial cables and splitters at my request, and was out within 10 minutes. The modem I am given is a Hitron CGN3ACSMR modem and it actually seemed to perform very well prior to bridging it with my ASUS RT-N66U running Merlin. My only concerns at this point is that I may continue to experience the intermittent packet loss and slow speeds that I was experiencing with Teksavvy as of late. I will also have to call Retentions once my Steve deal is over which is never a fun thing to do. However at the moment, the value for money can't be beat. I forgot to mention that I also get access to Shomi and NHL Gamecentre. Shomi is basically the Rogers version of Netflix. I tried watching 2 Fast 2 Furious and Speed in 720P quality and while it was in HD quality, the bit rate of the video was not high enough. This makes Shomi nice to have but definitely not a game changer for me. What I do know is that I am going to spend a lot of time on Shomi either way. member for 13.5 years, 2005 visits, last login: 1.8 years ago lodged 8.4 years ago
***Early 2000's Review*** Initially, Rogers owned the high speed world. It was everything one could ever imagine. Insane speeds for downloading, uploading, anything....we're talking pretty much uncapped as much as your computer could handle bandwidth....+500k/sec down and the ability to host and play games with insane upload....but all that has gone down the crapper along with now more money each month....it costs more, it's often much slower being capped at 1000/180ish....whats the point now...? Their tech support is often ridiculous and their other customer support/repair often seems like 1 guy a dirty old van and a screwdriver, who may or may not come within the next 6-8 weeks to tell you the modem is broken...how do they break so much? I have never so much as looked at mine in the 3 years I had it and its been replaced because it "broke" 5 times? I don't think so...it's the de facto troubleshoot I guess, a la restart your computer. ****UPDATE March 9 2004***** attn rogers users, i have found the solution to all problems...ready? Complain to tech support like there is no freaking tomorrow. Embellish your crap speeds just a little, or a lot...whatever. I say this because: 3am at night: speeds 1000/100 (the capped value I've been at for a few months now)....begin tech support rage. Next morning: speeds 2000/400--they haven't dropped since. Seems to be the key, they have the bandwidth, they just know that they can shaft 9/10 people and hold back on the bandwidth. ****UPDATE OCT 27 2004***** So this magical Extreme package comes along, what more could we all ask for right? Apparently they don't know how to use these new modems and the network is over congested, etc. Rogers sells their services without having enough network capacity...but they still get their money right? I have $100 paperweight of a Motorola modem on my desk. It wont connect since it wont receive a response and it isn't assigned an IP. Smooth Rogers. When it first stopped working, I called Rogers that day. After 5+ tech visits, and 10+ phone calls they were 'gracious' enough to loan me a Terayon while the new Docsis rollout is fixed with the Motorola (extreme). How nice of them...except the network is over congested at the moment so i get 100/27kbps (that's NOT kB) on a test...whats that, less than 10KB/s or something terrible....$45 well spent!....essentially, no one knows whats going on, after talking to 10+ techies, none could refer me to anyone that knew about how, when, if at all the problem was being worked on, let alone understood. So I'm in week 3 of having my 100$ paperweight. Rogers continues to screw up a good thing. From the Wave, to Shaw, to Rogers, to the Yahoo junk....none of which are improvements..... And finally, the newsgroup change....why....why mess with such a wonderful thing. Now I have nothing good to say about them. I was happy having slow overall internet but still getting 500k/sec off newsgroups...no longer. Conclusion - They don't really care, they get their money, and will maybe fix stuff if enough people complain, as the techs have told me to wait to see if other people complain. - I personally don't recommend Rogers unless you know it's good in your area. ****UPDATE Mar 1 2005***** 60 GB Cap....what? It's ok though since I still can't use my $100 paperweight because my extreme modem won't connect since too many extremies are already online on my node (literally what the tech said). But the good folks at Rogers tell me if I keep unplugging and plugging my modem in hoping that someone else dropped, I might get their spot! Best service ever! Overall: Its good if its good in your area. I wish I was in a good area. And the caps...well, there are no words for that. Ridiculous comes to mind. I am not impressed, especially since I haven't actually received any notice of the cap. So how would I know if i was an average user that used the bandwidth but didn't frequent DSLR or the crappy rogers website FAQ? Magic powers? no, only Ted has magic powers, he makes all our money disappear instead of paying for network upgrades....*poof*. -----UPDATE APRIL 15, 2005----- Well, the other day I attempted to use my Geocities, to transfer a file to someone, but even with my user name and password it wouldn't open the file manager or let me ftp. I could login via IE, but it would just time out when I clicked 'get started now'. I emailed the tech gods, and they wanted me to send them my user name and password for my account, um no. So i said screw it, got me a G-mail account. Anyways, 5 days later, I get some auto response from civics@geocities, apparently my account is now active and ready to go! Right, nice turn around on a free service which i already be signed up for, apparently I had to activate it by attempting a login? People whine how Rogers users shouldn't complain about an 'extra service', well we used to have this extra service and it was much better! 10mb, no apparent limits?, and no GeoCrappies. But then Yahoo happened, so wheres my price drop? Only in my dreams. My connection is a sentient life form, it chooses to be on when it wants to be, and when it's happy, it goes fast, other times it is unhappy, and chooses to hit 300ms off the first node. That's still good right? It's ok, Rogers doesn't guarantee ping times so why would they care. Shaw upgrades! Well that'd be nice for Rogers. I wish i understood the corporate workings, how does Shaw upgrade and others not? Cogeco and Rogers, I guess we're all different. Maybe they have a good connection in Shaw areas still? I'd like to say that, and agree with some others, I don't need 7Mbps damn it, I'm capped already, I could damn well use the upload though, maybe a guaranteed .5mbit, and max 1mbit? I'd take a 5/1 any day, and not an 'up to' 5/1. Finally, the Rogers EULA, this has been the topic of discussion especially the caps. On one side, you have hard asses saying, if you didn't agree don't sign up for the EULA. No one reads that uber document. When I complain that my advertised 5mbit is only going 1.5 and they say well it is 'up to', well when I go and buy a Porsche and it should go up to what 300km/hr (i don't know), and if the engine is limited to 150, I'm going to be upset as I paid for the top speed. Don't advertise something you cant give. Give me a range or something. There's too much leeway for Rogers to jerk us around in. I invite any competition into Ontario, if you are better then we will switch to you! I want Wave back. **Update NOV. 2005** I canceled Rogers and switched to Sympatico in Waterloo. I get constant 3mbit/.8mbit connection and have never had any downtime. What can i say, if you're on a good node for Rogers you're on a good node. Otherwise, don't ever expect things to improve. For anyone who is new to Rogers, if you experience slowness or downtime consistently, you should probably get out, they aren't going to fix it, as my issue was brought up over a year ago when they acknowledged the node was overloaded, after a large run-around. Sympatico may be slower than extreme, but i don't see any slowdowns during peak hours, and although there were a couple early billing issues, they fixed it in 2 seconds, no questions asked. And don't get me started on the newsgroups, they already raped those back in April or whatever when they capped it to 60k/sec. I don't even use them since i bought a 3rd party service...for anyone looking around, try Newshosting. This is one customer they've lost. Nicely done, I only gave them a year to fix it. **Update June 2007** Prices are becoming out of reach for the average user. Personally, I don't understand the price hikes. Yes, we're slowly seeing more speeds, but we're owed it. Services are supposed to improve with the times. I recall standard $30 a month price ranges. Now we're over $50 a month for the more standard high speed. And that's not even mentioning these ridiculous 'portable' solutions at $100 plus. I no longer have Rogers wherever I live. I move somewhere new every 4 months the way my school / co-op is setup and I always install Sympatico. So how I am justified in rating Rogers you say? Well, my parents still have it at home. Anyways, I (they) happen to be on a congestion free node in their London home. It's around 8/1 now, which is nice. But has increased about $20/month over the past few years. Yet, the package is still considered the same package. The most frustrating thing ever, which is why I'll continue to denounce and poorly rate Rogers are their poor customer tactics. If anyone is familiar with the origins of the Extreme package, you would recall that you could purchase the extreme modem ($100), and receive the Extreme tier for the same price as Express. At the time, I believe Extreme was 5/800, and Express was 3/384. So it made sense to avoid the modem rental if you were going to go with Extreme for the long haul. Well that’s all gone, and now extreme costs more anyway, regardless if you purchased the modem. Essentially, I was ripped off for $100!!! I bet someone in marketing got a fat bonus out of that. Long story short, after dealing with both Rogers and Sympatico, I choose Sympatico first having been given the run around too many times from Rogers. If given a choice of a reliable 3rd party, give them a shot. It's up to the customers to show them that we're not happy. ***Update Mar. 2008*** My current living situation uses Rogers for internets. We're on the extreme profile, though you would hardly know it during normal usage hours. From about 3pm to 2am downloads grind to around 100kB, even normal browsing seems slow. Anyone who would suggest that I may simply be on an overloaded node, which may also be the case, at 2am or so, wham, I'm downloading at ADVERTISED SPEEDS - 1.1mB/sec. That would be Rogers handywork in their severe throttling of ALL traffic. I use newsgroups so, I barely touch the upload spectrum, yet nonetheless it gets throttled. My living situation in the summer will be at another residence with Rogers, which I have already lived and it is the same if not worse of a situation. It resides in a neighbourhood not far from a university campus. You guessed it, overloaded nodes, on top of the throttling. No need to explain that one. My repeated beef is with the severe price increases that seem to be relentless. We're up to around $55/month for extreme service. That which I purchased the modem myself I might add so that I could enjoy this tier of speed without paying more. Nice scam Rogers. What happened to $30/month? Should our services not be increasing with time since as years pass technology improves? Why should the cost increase as well? Inflation doesn't quite account for all the price increases! The ISPs of the day have too long lived on a network that people were underutilizing. They overloaded nodes knowing that most users barely touched their advertised speeds. But with todays changing times with internet video (Youtube, etc) and P2P (legit et. al) and other streaming services, all of a sudden the goldmine is costing a little more to operate than what it used to. It's a business, change with the times or get left behind. I'm sure the goldmine was good while it lasted, but if you don't get ahead of the internet it will bury you. All I can say is look to Verizon (Fios) or Videotron (Docsis 3.0). Get with the times or they'll leave you behind. The cashcow you've had should be used to build the next generation of networks. One that provides this country with a next gen network. The profits will come. Finally, net neutrality. Learn it, embrace it. ***May 2009 Update*** While my own personal Rogers account has nothing to be commented on at this point, I will comment on an account I setup for a friend and the billing issues related. Went into a Rogers Plus store (Rogers Video) because of a 3 month free promo + free modem (after rebate) deal. The promo was "Grab and Go" in that you bought the modem at the store, went home and fired it up and they set a few things up at the store before you left and voila, internets. Seemed good as the friend I was helping was moving into a new apartment. The first store we went to explained how it all worked. At this time, it was one week prior to the move in date. I thought it best to go early because I've had install times of roughly 1 week for Rogers/Bell and I didn't want her new place to be without internet for that long. The store clerk explained the grab and go thing, and that I didn't need to order it a week in advance. So, we left and I planned to return on the date of move in. Returning to a different store (the other one had a power outage and their system was down) to get the "Grab and Go", you know, to GRAB it and GO home and set it up within an hour or so - I was stone walled suddenly when upon attempting to do all of this was told I needed to have a tech come out and work his magic, and the next closest appointment would be later next week. Pretty unimpressed by the lack of harmony amongst employee knowledge. Store clerk said nothing could be done, despite the fact that I know they have rolling trucks for customer service emergencies, like mine if you ask me. Being misled by 1 clerk and all....via their lack of knowledge. Anyways.... Tech made it out, did his "magic" by opening a box and making a connection. The bill arrived a few days later with NO MODEM REBATE and some wonky $50 installation fee, and $15 activation fee. I couldn't find anything about the $50 install fee anywhere on the little flyer or the website, nor did either of the TWO store clerks when I specifically asked them about other charges mention them. I called in to the Rogers billing department and and was connected to a nice lady. She listened to my story, but wasn't aware of my promotion. I asked about that out of curiosity and she helpfully explained that there are so many promotions through the Rogers Plus stores, Futureshop, etc that while they can look them up they don't really know about them - so that wasn't a big deal. What was excellent about her was that instead of connecting me directly to the department to resolve it, she spoke with them on my behalf so that I didn't have to re-explain my entire situation. She came back on after about 5 minutes and said the modem rebate [b]with taxes[/b] would be credited and that because of the lack of transparency and information regarding the connection fee that would be waived ($50). Turns out that the $15 charge is for a new service (internet, tv, phone, etc) and that the $50 charge is for a new Rogers account. Since my friend didn't already have say TV, and was adding internet. My point to her on that was I shouldn't be double charged for a new connection sign up of both $15 and $50, and it should realistically be one or the other. Furthermore, had I simply been told ahead of time about the $50 charge, that would be up to me. I noted that Bell doesn't charge a install fee/connection fee and that that was part of my selection process between the two carriers. A fee that size is good for a month and a half of Bell 7Mb/1Mb service. The lady was very helpful and we had a little discussion on how I would have liked to have been presented things as a customer (all details up front) and that clerks/employees should be more versed in making sure they explain that NEW rogers customers may incur additional fees for setting up a line. Granted, my personal opinion is that is still BS, since the cable lines are already installed in the apartment, so that all is needed is to hook up the connection at the box, which I think the $15 should account for. If a tech has to setup the modem, fine, charge $50 the same way Bell offers home installs. It is how they make money. [b]Summary[/b] - Rogers failed to credit modem rebate (had to call in) - Poor education of Rogers Plus! store employees (twice) - Sketchy installation/connection fees not properly explained/represented + Excellent customer service phone rep (may just be a crap shoot  )+++ Interdepartment communication transfer done by initial rep so I don't re-explain + Install credit, while technically valid, was given as customer service offering based on poor handling/explanation by in store clerks ***June 2013 Update*** I recently went to renew my 1 year discounted contract on internet and cable tv. All I desired was the -same- level of discount I had previously. I was told the discounts are impossible and no longer available and as such my bill was to increase substantially so I proceeded to cancel to switch to another provider (ATPIA provider + IPTV). About 2 weeks later Rogers called me through their winback department and offered me my original discounts as I had asked for which I accepted. It's a bit disappointing to have to go through the cancellation process and smoke and mirrors only to get what I'd originally requested. At this point I was satisfied. I did however make one alteration to my services. I had been on the grandfathered 75/2 Mbit Ultimate tier. At this time, the area I live in had been upgraded to 150/10 Mbit so I requested to be bumped to the new advertised tier (the grandfathered 75/2 is no longer advertised). I waited for 2-3 days for the service to kick in, but it never did. Apparently I had to get the even newer Hitron modem to attain the 150/10 tier, despite my having a Docsis 3 already. I went to two Rogers' stores before they had one in stock. I went home and still no 150/10 plan. I had to call in twice and have the tech switch the account from the 75/2 to 150/10 plan. The first individual I spoke to was a bit confused as to who in the process was capable of doing this but it was eventually sorted out. A few minutes later my speed tests were at 150/10. All was finally well. A few days went by and I noticed the speed was never reaching 150/10. Speedtests showed that my upload was exactly 2 mbit, download was hard to test due to Speedboost. But the tests suggested I was back on the 75/2 profile all of a sudden after having been stable on the 150/10 for about a week. I decided to check my account and noticed that my bill had changed and I was now credited a bunch on my upcoming bill. The PDF bill showed that I had been downgraded to the 75/2 Mbit plan ($102/mo) AGAIN. The bill that had been there before had shown the 150/10 ($122/mo), hence the credits. I called into tech support who acknowledged I was incorrectly on the 75/2 modem provisioning plan and was transferred to the winback department as they dealt with my billing/account stuff. On speaking to the winback/retentions person, they immediately said that my discounts were not possible on the 150/10 Ultimate tier. This was a bit of a shock as during my initial winback call weeks ago and speaking with a few levels of confirmation, Rogers confirmed my discounts (50% internet, 20% cable + free hardware for both) multiple times and never had an issue putting the discounts through. In fact the discounts were irrespective of what services I had as long as I had cable and internet. The Rogers tech would not negotiate and said the discounts were impossible and that was that, there was nothing to be done. This seems odd considering the account worked just fine and the other sales people said it was no problem during the sign up process. This combined with the fact that Rogers without my knowledge changed my account without notification and switched the internet tier was disappointing. I'm not really sure how that can be an acceptable policy to arbitrarily downgrade someones services without telling them. I spent a few hours troubleshooting on my own time thinking it must be something on my end since it had been working fine. It's frustrating to know that Rogers can change my services without notification and then refuse to honour a deal negotiated with other sales individuals. Considering Rogers records all phone interactions it'd be nice if that could be used to the customer's advantage. Multiple sales people negotiated and confirmed my account plan and weeks went by only to have it be secretly over turned and now for me to incapable of my original account plan. ***Oct. 2015*** Re: Speed and Reliability - my neighbourhood does well, not many students (though I admit I'm uncertain of Rogers' current throttling practices or if they're oversold in student areas these days). I max out my Rogers Ingnite 250. With speed boost the tests will pop about 320/20mbit essentially 24/7. The new ignite plans also have unlimited bandwidth. This is a move to cripple the TPIAs. Additionally, I appreciate the inclusion of NHL Gamecenter on most of the Internet plans. We'll see how long that stays. Regarding price, I had to jump through all the hoops. Had to actually cancel my services when my annual deal was up. If you threaten to cancel, you only get retentions and they're neutered. You need to actually cancel, a few days later "Winback" will call you back and they have the real power. I negotiated 50% off my internet price, so I'm about $50/month for the 250/20mbit unlimited plan. Solid deal there. That's the most annoying part. That and the fact that all the phone reps will just pretend they can't match your deal until you actually cancel. Worth it in the end for me. Also their webpage/accounts fail pretty hard a lot of the time. They pay some company to redesign the entire thing twice a year it seems. Overall I can't complain in my local situation. My older commentary was heavily influenced by high density student neighbourhood experiences and painful growth of the explosions of p2p. They seem to be doing okay. Bell is a joke in my neighbourhood anyway (25mbit max), so there's no competition. member for 22.5 years, 7285 visits, last login: a few hours ago updated 8.5 years ago
I had the Ignite 100 u since March. I have been happy with the service, it has been reliable and speed has been consistent. I have the latest modem that Rogers has. Today I saw there were student deals available and I decided to upgrade my speed (250 u) as the price was cheaper than what I was paying before for faster speed! member for 10.6 years, 6 visits, last login: 6.1 years ago lodged 8.6 years ago
2015 Review: I recently switched back to Rogers cable internet after more than 8 years away. What brought me back was the promise of incredible speed and unlimited bandwidth. In the spring Rogers launched their new Ignite plans which included a new 250D/20U tier. After reading lots of customer feedback I decided to jump ship and move from my Distributel 60D/10U plan to the top tier Ignite 250 plan on Rogers. I visited my nearest Rogers retail store and asked them about switching from Distributel to Rogers. They said I didn't have to worry about cancelling the TPIA service first and that I could be setup by the time I got home with the Rogers modem/gateway. The price point on the Rogers service was only $15 more a month than my existing service and promised to be at least 400% faster! It took about 15 minutes to complete the signup and I was on my way with a the new modem. I was home about 10 minutes later and plugged in the modem about 10 minutes after that. Once the modem synced and I was able to pull an IP I fired up Speedtest.net and it reported 322D/21U! Only issue so far, and its a minor one, is that over Rogers own 6rd IPv6 service or through TunnelBroker I can't achieve more than 20Mbps down. Apparently this a known issue that is being looked into. Strange considering I was able to pull 60Mbps down on the TunnelBroker service with Distributel. Overall the setup was painless and speeds have been fantastic and consistent. No complaints about the price either, $95 is a bargain. My download speeds are now more than 60x what they were in 2010 via DSL. 2007 Review: Unlike many I have been more than happy with Rogers internet over the last 3+ years. The recent move to charge for bandwidth overage has caused me to decide to leave the company. The speed on the Ultra service however is the best I have ever had and I will miss that, even at $56 per month 1.3MB/s down was nice. My pings also were always low, average around 12-16ms. The SSL throttling was kind of annoying as my Usenet server provided free SSL encryption but it was useless with Rogers. The SURFboard SB5100 modem worked perfectly for the whole time I was with Rogers. I will miss the speed but I look forward to not having to watch my bandwidth with TekSavvy. DSL here I come! member for 16.5 years, 1573 visits, last login: 6 days ago updated 8.9 years ago
I came back to rogers  member for 10 years, 2831 visits, last login: 1.6 years ago lodged 9.2 years ago
I'll note that until two weeks ago, I was paying $142-144 each month. At this point I would only sign up with them for the 250mbps plan at $99/mth with free advanced modem rental. If you can't get that, don't bother, go with Start.ca or another third-party reseller of the prior 150/10 plans. So yeah, Rogers is Rogers. They're fantastic if you absolutely know what you're doing, keep testing your equipment and reading the specs, and ultimately can prove via tech support that you're not on the right plan via speed tests by ethernet. My speeds, since last September, have consistently blown past what Rogers advertises. I was getting 220mbps on non-speedtest sites with the 150 plan thanks to SpeedBoost, and I get 327mbps now on the 250/20 plan. 9ms ping, 3ms jitter. Of course, this is over ethernet. My only problem with Rogers are how you have to keep fighting them to get the best value. I'm certain in 3 months prices will rise again, perhaps no more free modem rental, and the cycle will start again. Rogers has been raising the wholesale rates on TPIAs for the 250 plan, and it's unclear if Rogers modems are compatible with the Rogers network when it comes to TPIAs. I've argued up to the office of the president that they should be compatible, and all I got was "if the TPIA says it's not compatible, we can't make them use it" which is completely backwards. But like the wireless network, I keep on ending up back at Rogers because they really do offer the best network (at least for Ontario), both 3G/LTE and Cable. That said, I know how to play the game now, after 8 years with Rogers. So I'm on the Manitoba plan with Fido, formerly with Koodo, both month-to-month (FYI: No more 30 days cancel notice now for cellular!!!). And I called to complain about my internet pricing when I finally learned of the new pricing. Ultimately, if you don't invest the time, Rogers is happy to take your dime... and you'll never get anything of value from them. member for 13.4 years, 121 visits, last login: 3.9 years ago updated 9.5 years ago
After many years, of being with TPIA Cable providers and Wholesale DSL providers, and many win back offers by Rogers before, ROGERS finally came out with a great WIN BACK offer, I just couldn't refuse, especially with an upcoming move. 3 months for free, $45 + tax after, 35x3 mb service, free install, free modem rental, no contract. The service was exactly the same really as I had in the past from TPIA providers, accept it is clear Rogers treats their own customers with higher priority, offers speedboost, and overall seems to put more effort to providing the service. I recently moved, and free moving really was a nice touch. Sadly, with the move, we ended up taking a place, where OTA TV isn't fully available, and are in need for a TV service. I got a great offer from another company for TV and internet, which Rogers couldn't match (not even close), so after the ridiculous 30 day cancellation period, I will be leaving again.. If you can get a great deal, and only want Internet, I would recommend them, as speeds where consistently fast and service as actually good. Less headaches with the games played by Rogers against TPIA customers. It just works. If you need TV with your internet, shop around.... member for 19.2 years, 2429 visits, last login: 1.8 years ago lodged 9.9 years ago
High speed options in my area are either Bell DSL or Rogers Cable. (Wireless is an option, I suppose, but I'm not interested at this time.) In reality, Bell DSL is not very fast because of distance limitations, so Rogers is the best option. I can say that the service is solid and reliable. I would estimate that the service is down for no more than for a total of one hour per year. I don't make use of the Rogers-specific Internet features so I can't comment on them. I use the Hitron CGN2-ROG cable modem in bridge mode connected to a Netgear WNDR3700. member for 23.8 years, 7162 visits, last login: a few hours ago updated 10.1 years ago
Been with Rogers for years....years I tell you, after my personal hell from Bell and the ever increasing limiting my speed. Rogers has increased my speed 10-fold. So I'm happy. I am NOT happy with increase after increase after increase so I go to cancel. DR;TL -- so I'll skip everything else, I managed to get $45/month 30/3 300GB internet for 8-years, no contract, modem included. TPIA can't match. Sorry Teksavvy. I so wanted to be with you...But for now, I have to stick Rogers. $45 is a killer price for 8 years. member for 10.6 years, 3936 visits, last login: a few hours ago lodged 10.2 years ago
Historically I was a Rogers customers (8 years I think) until I moved out when I got married. I can't remember any downtime lasting longer than 1 sleep. We went with TekSavvy at our condo and kept it when we moved into our house. And it was never the fire and forget experience that is with Rogers. We primarily went to TekSavvy to try and get a no hassle internet solution with good bandwidth caps. The only problem was there was a lot of hassle. Firstly they don't control the infrastructure so a simple thing like pushing out new firmware to the modem they can't do. And they will not support any modem they didn't sell themselves. As a result we had random 10 second disconnections. Not a huge issue but could be annoying if you are doing things like skype or facetime. And of course with the recent spades of troubles for TekSavvy they were out of service for us for 4 days while our neighbours with Rogers kept downloading and surfing. And with no good technical support and basically no answer as to what was going on. We switched. Surprised where we that Rogers first of all offered us a no-contract plan that is cheaper than the equivalent speed and bandwidth cap plan from TekSavvy. And it was online within hours of ordering it from Rogers. It took 2 weeks for our first TekSavvy connection to go online. What's even more surprising was the Rogers people we have been dealing with have been more pleasant than the TekSavvy people. So overall I think Rogers is actually not as bad as people think. Yeah they have some issue with their business practices that makes them seem dishonest. But that can be easily over looked after 4 days of no internet. Update: Rogers charged 2 installation and activation fee they said they will not charge. Now some would say this must mean bad things but actually it's another positive. The call to billing were connected right away and the refund was given without any arguments. The reps were helpful and polite while my last few calls to TekSavvy has been negative with angry sounding people on the other end. Hell has frozen I am sure... member for 12.9 years, 52 visits, last login: 1.2 years ago updated 10.5 years ago
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