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Review by inspeaktor3 
member for 2.9 years, 14 visits, last login: 1.6 years ago
updated 2.8 years ago
 Toronto,ON
 $50 per month- (6 month contract)
 about 4 days "Fast as hell, you get way more than you pay for" "caps,monitoring,throttling" "good if u dont use any p2p programs, if you do,go with bell"
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good points:
rogers is fast, im paying for a 10mbit/512kbps connection and im getting 14mbit/512kbps, somtimes it even goes up to 30mbit/512kbps
»www.speedtest.net/rank/167621128
bad points:
low caps for the speed,my cap is so far a 60gig but i dont worry about the caps because rogers hates p2p traffic anyway, how do i know this, because they sent me a warning for using p2p applications. throttling is bad to using p2p apps, one minute im dling at 1000KB/s the next im going at 45KB/s and it keeps doing that in a pattern
bottom line:
great for web browsing and streaming pretty much everything even your 1080p live streaming television, bad if your using p2p
conclusion:
Im switching to bell canada because so far, i dont know anybody on bell whose gotten a warning for p2p traffick (all my freinds have bell and use p2p apps 24/7)
and plus, im right beside bells central office so ya
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Review by xtreme911
member for 9.1 years, 31 visits, last login: 2.8 years ago
updated 2.8 years ago
- Brampton,ON
- $45 per month
- "Extreme really is fast!"
- "Like all rogers review most techs are not helpful..."
- "Using a Motorola SB5100"
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It's been quite a few months now since I got Hi-Speed Internet.... A huge step up from AOL...LOL When I first ordered rogers hi-speed it was primary for my xbox live and I was given a Teryon TMC something and I realized my pings were really high! Then I found this website (dslreports.com) I read a post that said the teryons used an old system so I called the rogers tech line to upgrade my modem. This was the point in which any roger customer will likely tell you that rogers tech is completely unhelpful. I spoke to at least 20 technicians until I finally spoke to a guy who had some seniority because he dispatched a new techie to completely look after me. I told him my problem on xbox live and he explained to me he had similar problems and that he would arrange to have my teryon swapped for the SB5100. The modem swap improved my connection speed from 1.5-2MB to a solid 3MB and my pings were sliced in half from 160ms to 80ms. I ran the rogers hi-speed like this for awhile until rogers released rogers extreme! I had a speed of 3000/384 before calling rogers business department, they informed me all I need to do was purchase the modem so I asked if my SB5100 was compatible right now, and it was, so I paid for it. I hung up the phone a did a speed test from »speedtest.cogeco.net and I was running at 5000/800 already. So in conclusion, I read a lot of bad things about rogers (especially from tech department) but with determination things can be changed... I am running a rock solid connection....my neighborhood supposedly only has two users including me... dos "ping rogerhelp.com" averages to be 10ms.... Online games have never exceeded 100ms (usally 60-80)
By the way this review is very old and outdated...
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 Review by Dan
member for 10.4 years, 3618 visits, last login: 3 days ago
updated 2.8 years ago
- Eh?
- $65 per month
- "Extremely fast and consistant, currently speeds are up to 1 MB/s (Not MegaBit, MegaByte!)."
- "Small, Border-line Unfair Caps. Crazy Overages (50 dollars EXTRA Max). Bittorrent Thottled."
- "Good if you need the fastest connection available. Bad if it's going to be split amongst several people, not controlling usage."
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The service is EXTREMELY fast and consistent.
With a family of 4 using the connection, hitting the 100 GB Cap is easy.
I've noticed the increase from 25 dollars max overage to 50 dollar max overage charges for exceeding the cap. Clearly it is a cash grab on the Rogers part as they already had a cap and currently throttle several protocols on the network.
Overall, even with increases in speed, the value to the customer for this service has steadily declined over the last 4 years. While we may get our content faster, we are now told to pay if we want to be innovative with our technology. All the while, using a network that for all intents and purposes is already paid for many times over.
If cable is your only option, I highly recommend looking at ISP's like TekSavvy who offer cable services over Rogers network, as it will undoubtedly be a superior customer service experience.
-Dan
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Review by andrei14
member for 12.5 years, 85 visits, last login: 2.9 years ago
updated 2.9 years ago
- m5a2w
- $99 per month
- about 999 days
- "download speed / reliability"
- "upload speed / tech support"
- "don't have a choice"
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I've been using rogers for 9 years now (3 different locations).
I always had the fastest package they offered. Right now i'm running the 99/month
Very reliable comparing with Bell. In 9 years my connection was down maybe a week (total).
Unfortunately, tech support is useless. The only thing they will know is how to reboot the router. Don't expect anything else.
A while back I tried to order their business package (sometimes I work from home) and they said I can't have because my house is not in a "designated commercial area" ?!?
They have a lot to improve in many respects but I am recommending them because they have been (as far as residential services go) extremely reliable.
a
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 Review by bananaban4
member for 3 years, 49 visits, last login: 2.9 years ago
lodged 2.9 years ago
- Toronto
- Contract price not specified.
- "Reliable, consistent and good customer/tech support"
- "Low usage caps. Expensive relative to its competitors."
- "Avoid if you can find a better priced wholesaler"
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Roger's caps are too low.
The bill is also to much, considering how other ISPs offer so much more for the same price if not less!
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 Review by mary2010
member for 3 years, 80 visits, last login: 2.7 years ago
updated 2.9 years ago
- Mississauga,ON
- $70 per month
- (24 month contract)
- "Fast as strong"
- "way overpriced, low bandwidth for speeds offered"
- "I don't mind rogers but prices suck"
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I never really had too many problems with rogers. I always loved cable. It's always been stronger then DSL. DSL you download 1 or 2 files and it kills your connection. I found with cable you could have 15 things going and still have a good strong output.
Pricing sucks with rogers, speeds are great but low bandwidths? whats the point in 50mbit with a crappy maximum bandwidth. I enjoyed that they did have a warning banner to notify you that you are reaching your maximum. If there prices were better i'd have stayed. Teksavvy now offers cable for nearly half the cost of rogers and unlimited bandwidth.
If rogers wasn't so greedy i'd have no problem reccomending them "sometimes" but because of the greedy pratice i never will. Teksavvy all the way. Hope Rogers and teksavvy work together in sync. Teksavvy offers cable now just not in my area, will switch to cable once it is.
Installation went good. Tech even left me with extra cable for my own use just because i asked for it. They seem to do a clean job on the install and make sure you are online before leaving at least in my expirence.
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 Review by Jayar
member for 8.3 years, 1597 visits, last login: a few hours ago
lodged 2.9 years ago
- Scarborough,ON
- $90 per month
- about 5 days
- "Solid connection for the most part, as well as good speed."
- "Overage charges doubling, run-around customer service, throttling, but mostly OVERAGES!"
- "Go to Teksavvy for your cable internet needs."
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I was satisfied with connection reliability which meant I didn't have to deal with their horrendous customer service, but as soon as it was announced that overage charge maximums were doubling I began looking for alternatives. Luckily, Teksavvy came along and is now offering cable.
Good riddance.
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Review by blup8189720
member for 3 years, 41 visits, last login: 350 days ago
updated 3 years ago
- Guelph,ON
- $124 per month
- (12 month contract)
- about 7 days
- "Very Reliable, Fast, Consistent Speed, Local Customer Support (Canada)"
- "Price, Bandwidth Cap, Cost per GB, Throttling Traffic"
- "Good for those who aren't picky or don't know much about the Internet and don't mind wasting money"
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Had this service for over a year this time around after moving. It was quick and although priced competitively initially it was also unlimited bandwidth. Years later it was capped at 102 GB per month with a warning for going over, then it was further reduced to the current cap of 95 GB per month with a warning during the grace period up to a $25 overage which was later increased to $50 at a $1.00 per GB.
I kept it for as long as I did because years ago I bought a Motorola modem from Rogers when the only way to have the top tier was to own a modem. Customers couldn't rent one and sign up for that tier. I can't remember what it was anymore or how long it lasted, but that's how I ended up with a modem. Out of laziness I kept Rogers and it wasn't bad having unlimited bandwidth. Even when the caps came in it wasn't horrible as every GB over the cap was a dollar, but once I hit the $25 ceiling it was unlimited. Unlimited in the sense that you could download and upload all you wanted without incurring further charges.
I think Rogers caught on to this as it would be a small price to pay $45 or $50 for Internet access and another $25 for unlimited. In the mean time, they not only raised their plan to $60 per month, but also increased their dollar cap to $50. All of a sudden it was a ludicrous price to pay for Internet access from Rogers. $110 plus taxes??? And it's not like their network was world class. 10 Mbps isn't exactly first world class standard at this price.
Looked for alternatives, but Bell sucked worse than Rogers. They advertise 16 Mbps and even 25 Mbps but with a 75 GB monthly cap it's a joke. Even for $60 a month. Now Rogers introduced a monthly cap of 175 GB and speeds up to 50 Mbps, but at a RIDICULOUS PRICE OF $100 a month, plus any overages, taxes, modem rentals ($7/month), and a one time $15 installation charge.... get real.
PURE GREED AND STUPIDITY.
Oh, did I mention they throttle P2P traffic AT ALL TIMES to a maximum of 80 kbps?†
† it says so right in their fine print
Came across TekSavvy. Even though the speeds are only up to 5 Mbps, the price is very reasonable, customer service is great, and a 200 GB monthly bandwidth cap it's worth the $30 (or $40 for truly unlimited download). They also don't throttle P2P traffic as far as I know.
Rogers offers very poor value, Bell is even worse. If you have no choice you have no choice, but if you do, do yourself a favour and research a smaller ISP. Chances are they will satisfy your needs while not leaving you broke at the end of the billing cycle. Speed isn't good if you can't do what you want with it. It's like leasing or renting a very fast car that you can't drive everywhere you want because you'll get slapped with over mileage charges if you do. It does, initially, sound good on paper, but read the fine print and you fill find yourself getting nowhere in a hurry at a price. Oh. and as for that fast service/car... it looks great... parked in the driveway. You can't go where you want with it, but it's fast. Did I mention that it's very fast?
Competition benefits everyone and saves you money too. Canada needs more competition.
*UPDATE* - May 21, 2010
Just noticed on the TekSavvy website that they are starting to roll out their Cable Internet service in some areas. Now, I'm in no way affiliated with TekSavvy, but I feel compelled to compare their service and the service offered by Rogers which, until just recently, I was way paying for. For the best comparison visit »teksavvy.com/en/res-internet.asp#cable for TekSavvy packages and »www.rogers.com/web/Rogers.portal···_HISPEED for those offered by Rogers.
In a nutshell, I was paying $59.99 for 10 Mbps up and 1 Mbps down with a 95 GB cap with Rogers. TekSavvy is offering the same up and down speeds with a 200 GB cap for... wait for it, wait for it: $42.95. Over seventeen of your hard earned dollars cheaper. Want the same package and are willing to settle for a 512 K upload speed? TekSavvy is offering it for $36.95.
And with a truly unlimited subscription at TekSavvy for only $54.95 it makes me wonder what keeps people paying the $60 a month for to Rogers (to be capped at 95 Gigs).
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Review by bt
member for 4.2 years, 1674 visits, last login: a few hours ago
updated 3 years ago
- canada
- $50 per month
- "Reliable and fast in my area"
- "Caps, throttling"
- "Only game in town for fast internet"
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Speed tests consistently read no lower than 95% of the advertised 10/1 speeds and downtime is practically non-existent.
On the flip side, the caps are restrictive and encrypted outbound is throttled 24/7. There is also a history of corporate decisions that are not consumer friendly that leave a bad taste in my mouth.
Unfortunately, DSL in this area tops out between 2 and 3 Mbps due to distance from the CO (with no remotes), making Rogers the only game in town for anyone who wants more speed than that.
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 Review by lester
member for 7.7 years, 535 visits, last login: 199 days ago
lodged 3 years ago
- London,ON
- $57 per month
- about 17 days
- "The speed adverstised was the speed I got"
- "Throttles upload traffic, connection would drop on weekends, Bandwidth cap"
- "Better than Bell but the service is still pretty bad, go with an Independant ISP if you can"
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I had Roger's extreme package and the speed was as advertised. The tech support was a little crappy sometimes but OK. My connection seemed to drop on weekends and it wouldn't come back for hours sometimes. I was with them before they started throttling and when they did it was the main reason I switched over to Teksavvy. If the phone lines are bad in your area I could see going with Rogers but not really liking it. Now that Teksavvy offers cable I'd say go with them if you can but Roger's is still a better ISP than Bell.
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