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from cutting edge now to bleeding edge .I had extreme and was 60 a month until they disconnected me 3 different occasions BUT my bill was paid in full all the time[called accounting and asked WTF is going on each I asked account paid answer was YES Y i am i disconnected. then reponse was O0] ended up calling Office of the President ended up paying 40 a month.Totally dissatisfied with DPI and throttleing page injections DNS screwups and lies when caught or finally admitting it .finally called and canceled my account aksed why i told them what i felt NOT SATISFIED with service[dpi injection caps throttleing] passed me off to retentions offered me 3 months free I LOL'ed i said you didnt hear 1 word i said not happy why would i want 3 free months more of grief member for 22.4 years, 331 visits, last login: 2.3 years ago updated 13 years ago
I upgraded from their Lite service because we had tenants move in downstairs that were using (but paying) for our internet service. With 5+ people using the net at any one time, 3 Mbps download simply was not enough. All we had to do was go into a Rogers location and swap our rusty old modem for a shiny new N-wireless router/gateway/modem in one (might i add this costs $7/month for rental?). Next day, our usage cap was increased to 80 GB and speeds increased to Extreme (15/1). On speed tests, a notebook connected wirelessly will average 14.5/900, at worst 12.5/800. If connected directly to the modem, I get about 15.2/1 (which i think is more than i can ask for!). Calling in for customer service can be a hit and miss. Their prices are semi-competitive. But when i hear of the same service elsewhere for $30, it does get to me... haha. Rogers has dominated the market in every sense and therefore they've developed the infamous 'Big Boy' complex: customers no longer matter, its about juicing the field of cows for every drop of milk they possibly can. The only reason i believe i get any sort of service from Rogers is because I usually just go directly into a retail location. Being an attractive girl helps, i guess. Get it if you have to. Update: Upgraded to Extreme+ (25/1) with 125GB cap (totally sucks). Includes SpeedBoost, which boosts speed to 40/1 for first few seconds of a download, then goes steady at 23/1. Attachments: member for 13.4 years, 76 visits, last login: 13 years ago updated 13.1 years ago
I've had the service for about 6 years now. Also had several tier upgrades on the way because they kept dropping the caps for the low tier services. I am forced to pay for more speed just to get bigger caps. Tech support aren't friendly, but I bet it could be worse if they knew they weren't be recorded by Rogers. At least they speak intelligible English unlike Bell's tech support which is based in India. Low usage caps suck. I've been going over the cap nearly every month now. Paying 2 dollars a gigabyte over when bandwidth costs mere cents is disgusting. I called in to cancel and apparently I'm on a contract, probably because I got a retention discount with them a few months earlier, so they locked me in to get their money's worth. Their Better Choice Bundle is also a rip off. You sign a contract to get a "discount" but if you try to cancel before the term is up, you owe them everything you saved. I would switch to TekSavvy once my contract is done. member for 13.2 years, 29 visits, last login: 12.5 years ago lodged 13.1 years ago
In 2001 we switched from AOL Canada dial-up to Bell Canada's DSL service. The connection was decent for ten years ago, but their technical / billing support was weak, and we got a better offer from Rogers after several years of merely adequate service. We have been on Rogers for about six years, and I am quite pleased with the service, and technical / billing support, which is located here in Canada. Early on, we had a basic "dumb" modem by Scientific Atlanta that can be purchased for 80-100 dollars, and performed very well as a pass-through devicewith a D-Link wireless G router. Over the years, Rogers investment in their infrastructure has made their fastest speeds, up to 50 mbps down, and 2 mbps up, widely available. Fiber optics are a huge part of the Rogers network, and it shows. While Bell talks about its new Fibe service, the only advantage they really offer is upload speeds near 5 mbps. Rogers fastest download speed is twice as fast as the comparable high-end product from Bell, and gives a much more generous monthly bandwidth cap. Recently, my SMC Gateway has been acting up, similar to what I used to see when working as a help desk technician for Verizon DSL. Bottom line on modems and routers is that they fail, fail, fail, then fail some more, regardless of the price or range of features offered on the device. I called technical support today, and the very helpful agent confirmed that the device is dropping its connection, and from his end looked like I had powered down the gateway and/or performed a hard reset. In fact, I had power-cycled the gateway to attempt a reconnect 30 minutes before calling him, and what he was seeing confirmed my suspicion that the device was failing. The support rep on the phone booked a next-day field tech visit with a three hour appointment window. I am continually impressed not just with the technical aspects of the Rogers ISP in this part of Ontario, but with the consistent hard work of phone reps who seem determined to retain their customers. We enjoy 15% off each of our monthly services, and when money got tight, their retention department worked out something very agreeable. Rogers gets 4 out of 5 stars from this happy customer. member for 13.1 years, 4 visits, last login: 9.7 years ago lodged 13.1 years ago
I've had Rogers for 15 years, and it's been getting worse and worse over time. Traffic shaping started with Torrents, but now shapes pretty much everything you do on the Internet. Traffic shaping fail-overs caused frequent disconnects of all services, and would kick you out of Video games. Rebooting the modem fixes this issue temporarily, but it's annoying having Rogers manipulate your Internet. Ping times have become worse overtime. The only plus is you don't have long outages over hour long periods like you used to originally with the service. If you plan to adopt new internet services like high definition video, prepare to pay for overages. I can't comment on a lot of the pre-sale information since I was one of their first subscribers in the mid 90's. Their technical support seems like it is far better than Bell however, much like their services (including overage fees), and if you have speed issues due to a bad connection, they'll send someone over for free to diagnose/fix it. member for 13.1 years, 66 visits, last login: 9.5 years ago lodged 13.1 years ago
They were great for awhile but in the last year they raised the UBB, throttled torrents and just started offering worse and worse service... its a shame really. Way to $$$$ it up Rogers member for 17.1 years, 324 visits, last login: 7.6 years ago lodged 13.1 years ago
Initial honeymoon period was great. Full torrent speeds and no throtles. Shortly after that they started shaping traffic and my wonderfull speeds went down the toilet. Max dl speed now is 200k if lucky and 5k up. Now if i need to dl a patch for game or os its blazing fast. Just to add if you are using anything related to torrents it will more or less shut down and make any other internet activity unusable The modem that they force you to use is mediocre at best and if you read the numerous posts you will find that a lot of people have issues with it. Tech Support is generally ok and speedy, but they cant really resolve things that are imposed on everyone, like throtling and shaping. Is it better than some of the other major isps? Probably mostly reliable. Do we have a lot of choice in the matter? Not really since any reseller will feel the same pains. member for 21.9 years, 154 visits, last login: 5.3 years ago updated 13.1 years ago
They have the potential to be a great ISP, given the cable infrastructure that they hang off Bell poles and the really good customer support (Canadian!) and the millions of service vans they have in GTA, and elsewhere. However, being a part of Rogers Communications means that it's run by rich people completely out of touch with the common JOE, like myself, and are determined to squeeze every penny out of us, be it by overcharging for usage on the internet, subtly coercing you to subscribe to Cable TV by messing with live Hockey streaming or tv shows (CTV, CBC and Global all seem to have streaming problems at times..?) and finally by throttling your legal p2p data transferring. All we really have left is the $50 /mo. maximum overcharge fee for GB's over the limit! I'm sure it won't be long before that's gone in favor of so-called 'gigabyte insurance' or prepayment of gigabytes. In the end, I'm going to have to end my seeding (of my rarest stuff!) and the community will suffer. Teddy never would have let this happen! I PRAY FOR AMERICAN ISP COMPANIES TO GIVE US AMERICAN INTERNET HERE IN TORONTO. GOD BLESS AMERICA. WE SURF IN PEACE. PLEASE TAKE OUR DOLLARETTES AND FREE US FROM BLUE AND RED. America, are you listening? Dammit, they can't hear me! Thank You A Proud Canadian. member for 13.2 years, 57 visits, last login: 3.9 years ago updated 13.1 years ago
The service was spotty when I first upgraded from the 10/1 plan to the 25/1 plan since the faster network was new and still being balanced but has been just fine a couple weeks after that. The speeds are constant and and FAST. The modem/router they gave me is sub par - I asked for just a modem but i could not get one. Disabling the router and forwarding everything to my own worked, but it was shotty. I move the modem between 2 houses and the techs were EXTREMELY helpful in having my modem set up to work in both locations. They did everything they could from their end then sent a tech out to me to run new cables in from the street and fix any other problems I had. They even fixed the quality on my parents cable TV after seeing that the lower channels were grainy. ALL AT NO CHARGE. (this was supposedly because I was the only person using the new network out there and I was their test subject :P ) Overall I am satisfied, though I would move to Aliants fibre if it was available in my apartment. Even though it runs on the road in front of it, I can't get it. I am not to happy with the cap. member for 17 years, 98 visits, last login: 104 days ago lodged 13.1 years ago
Once Teksavvy cable is available here in Ottawa, I'm switching. Can't stand Rogers and really wish I had another option. 2 meg DSL is the only alternative at my home. Since I have 2 roommates, we can't realistically share a 2 meg connection... Suppose I should mention that I'm a former contracted employee of Rogers (from many years ago). Perhaps seeing how they run the business from the inside has ruined my image of them, but whatever. They're out for a buck (or ten, if they can get away with it) and nothing will change them except government regulation (if that). member for 19.1 years, 1077 visits, last login: 4.4 years ago updated 13.1 years ago
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