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Review by Nailbag See Profile

  • Location: London, ON, Canada
  • Cost: $40 per month
mostly always on
DPI throttleing pure crap dns
if verizon came up here Rogers and Bell would be extinct
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from cutting edge now to bleeding edge .I had extreme and was 60 a month until they disconnected me 3 different occasions BUT my bill was paid in full all the time[called accounting and asked WTF is going on each I asked account paid answer was YES Y i am i disconnected.

then reponse was O0] ended up calling Office of the President ended up paying 40 a month.Totally dissatisfied with DPI and throttleing page injections DNS screwups and lies when caught or finally admitting it .finally called and canceled my account aksed why i told them what i felt NOT SATISFIED with service[dpi injection caps throttleing] passed me off to retentions offered me 3 months free I LOL'ed i said you didnt hear 1 word i said not happy why would i want 3 free months more of grief

member for 22.4 years, 331 visits, last login: 2.3 years ago
updated 13 years ago


Review by alexandra21 See Profile

  • Location: Toronto, ON, Canada
  • Cost: $49 per month (12 month contract)
15/1 Speeds - BLAZING FAST AROUND THE CLOCK.
High price, lacking customer service, company has the 'Big Boy' complex
Get it if you have to.
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I upgraded from their Lite service because we had tenants move in downstairs that were using (but paying) for our internet service. With 5+ people using the net at any one time, 3 Mbps download simply was not enough.

All we had to do was go into a Rogers location and swap our rusty old modem for a shiny new N-wireless router/gateway/modem in one (might i add this costs $7/month for rental?).

Next day, our usage cap was increased to 80 GB and speeds increased to Extreme (15/1). On speed tests, a notebook connected wirelessly will average 14.5/900, at worst 12.5/800. If connected directly to the modem, I get about 15.2/1 (which i think is more than i can ask for!).

Calling in for customer service can be a hit and miss.
Their prices are semi-competitive. But when i hear of the same service elsewhere for $30, it does get to me... haha.

Rogers has dominated the market in every sense and therefore they've developed the infamous 'Big Boy' complex: customers no longer matter, its about juicing the field of cows for every drop of milk they possibly can.

The only reason i believe i get any sort of service from Rogers is because I usually just go directly into a retail location. Being an attractive girl helps, i guess.

Get it if you have to.

Update: Upgraded to Extreme+ (25/1) with 125GB cap (totally sucks).
Includes SpeedBoost, which boosts speed to 40/1 for first few seconds of a download, then goes steady at 23/1.

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member for 13.4 years, 76 visits, last login: 13 years ago
updated 13.1 years ago


Review by ktong747 See Profile

  • Location: Thornhill, ON, Canada
  • Cost: $56 per month
Reliable.
Expensive, relatively low usage caps compared to the wholesalers. Contract gimmicks.
Not recommended. There are better choices than the incumbent ISPs.
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I've had the service for about 6 years now. Also had several tier upgrades on the way because they kept dropping the caps for the low tier services. I am forced to pay for more speed just to get bigger caps.

Tech support aren't friendly, but I bet it could be worse if they knew they weren't be recorded by Rogers. At least they speak intelligible English unlike Bell's tech support which is based in India.

Low usage caps suck. I've been going over the cap nearly every month now. Paying 2 dollars a gigabyte over when bandwidth costs mere cents is disgusting.

I called in to cancel and apparently I'm on a contract, probably because I got a retention discount with them a few months earlier, so they locked me in to get their money's worth. Their Better Choice Bundle is also a rip off. You sign a contract to get a "discount" but if you try to cancel before the term is up, you owe them everything you saved.

I would switch to TekSavvy once my contract is done.

member for 13.2 years, 29 visits, last login: 12.5 years ago
lodged 13.1 years ago


zalternate
join:2007-02-22
freedom land

zalternate

Member

contracts

Heres a couple of links to Ontario Consumer Protection, since the call rep is supposed to tell you that you are going to be put in a contract and what the contract criteria is.

Ontario consumer protections.
»www.sse.gov.on.ca/mcs/en ··· ult.aspx

cancel a contract page.
»www.sse.gov.on.ca/mcs/en ··· act.aspx

Various consumer protections brochures.
»www.sse.gov.on.ca/mcs/en ··· res.aspx

Review by smokemonster See Profile

  • Location: London, ON, Canada
  • Cost: $59 per month (24 month contract)
  • Install: about 1 days
Highest speed and monthly bandwidth availability in Canada
SMC Gateway is overpriced (200 dollars or 7-8 dollars monthly)
Despite some recent connection issues, Rogers is very good
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In 2001 we switched from AOL Canada dial-up to Bell Canada's DSL service. The connection was decent for ten years ago, but their technical / billing support was weak, and we got a better offer from Rogers after several years of merely adequate service.

We have been on Rogers for about six years, and I am quite pleased with the service, and technical / billing support, which is located here in Canada.

Early on, we had a basic "dumb" modem by Scientific Atlanta that can be purchased for 80-100 dollars, and performed very well as a pass-through devicewith a D-Link wireless G router.

Over the years, Rogers investment in their infrastructure has made their fastest speeds, up to 50 mbps down, and 2 mbps up, widely available. Fiber optics are a huge part of the Rogers network, and it shows. While Bell talks about its new Fibe service, the only advantage they really offer is upload speeds near 5 mbps.

Rogers fastest download speed is twice as fast as the comparable high-end product from Bell, and gives a much more generous monthly bandwidth cap.

Recently, my SMC Gateway has been acting up, similar to what I used to see when working as a help desk technician for Verizon DSL. Bottom line on modems and routers is that they fail, fail, fail, then fail some more, regardless of the price or range of features offered on the device.

I called technical support today, and the very helpful agent confirmed that the device is dropping its connection, and from his end looked like I had powered down the gateway and/or performed a hard reset. In fact, I had power-cycled the gateway to attempt a reconnect 30 minutes before calling him, and what he was seeing confirmed my suspicion that the device was failing. The support rep on the phone booked a next-day field tech visit with a three hour appointment window.

I am continually impressed not just with the technical aspects of the Rogers ISP in this part of Ontario, but with the consistent hard work of phone reps who seem determined to retain their customers. We enjoy 15% off each of our monthly services, and when money got tight, their retention department worked out something very agreeable.

Rogers gets 4 out of 5 stars from this happy customer.

member for 13.1 years, 4 visits, last login: 9.7 years ago
lodged 13.1 years ago


Review by ExpFist See Profile

  • Location: Mississauga, ON, Canada
  • Cost: $80 per month
  • Install: about 10 days
Not Bell
Metering, Unreasonable UBB over charging, Traffic shaping, DNS manipulation, Ping issues
Avoid unless your only alternative is Bell. Then, well, better than dial-up I guess
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I've had Rogers for 15 years, and it's been getting worse and worse over time. Traffic shaping started with Torrents, but now shapes pretty much everything you do on the Internet. Traffic shaping fail-overs caused frequent disconnects of all services, and would kick you out of Video games. Rebooting the modem fixes this issue temporarily, but it's annoying having Rogers manipulate your Internet. Ping times have become worse overtime. The only plus is you don't have long outages over hour long periods like you used to originally with the service. If you plan to adopt new internet services like high definition video, prepare to pay for overages.

I can't comment on a lot of the pre-sale information since I was one of their first subscribers in the mid 90's. Their technical support seems like it is far better than Bell however, much like their services (including overage fees), and if you have speed issues due to a bad connection, they'll send someone over for free to diagnose/fix it.

member for 13.1 years, 66 visits, last login: 9.5 years ago
lodged 13.1 years ago

ExpFist
join:2011-02-02

ExpFist

Member

Full discloser

I should have mentioned, I'm on my last month with them as I've switch over to Teksavvy. I figured I'd leave a review before I left.

Review by Trencher See Profile

  • Location: Etobicoke, ON, Canada
  • Cost: $70 per month
Fast most of the time, haven't lost it for more then an hour,
Throttling, UBB, Customer Service, Roger's itself
If you have NO other options, go with Rogers... a year ago I enjoyed their internet but they found many ways to make me not!
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They were great for awhile but in the last year they raised the UBB, throttled torrents and just started offering worse and worse service... its a shame really. Way to $$$$ it up Rogers

member for 17.1 years, 324 visits, last login: 7.6 years ago
lodged 13.1 years ago


Hakkk
@telus.net

Hakkk

Anon

RE: annoyances

Is Rogers still hacking the users data stream to insert system messages or Ad's?

»www.techdirt.com/article ··· 36.shtml
from the a-bit-intrusive dept

For most people, broadband ISPs are really little more than dumb pipes. We want our connections to the internet and that's all. Many people use third party email offerings (especially from portals) and set their own home pages. Unfortunately, being a dumb pipe is the last thing that these broadband providers want. It makes it a lot more difficult to communicate with customers and especially to try to charge them for premium services. It appears that Canadian ISP Rogers is testing a system where it inserts its own messages into Google's home page. In the screenshot, Rogers inserts a huge message at the top of Google's homepage to let a user know that he or she is approaching the monthly bandwidth limit on the account. This is troublesome for a number of reasons. There's simply no reason to hijack a site like Google (and, in fact, I'd imagine that the folks at Google wouldn't be particularly pleased about an ISP messing with its page). If an ISP really wants to communicate with people, why not just pop up a proxy page when the browser is first opened? Most importantly, though, it shows how some ISPs feel about its position in the value stream. They feel that they are more important than the content and services you are using. This is what leads to all those network neutrality debates, where the ISPs forget that they're providing just a pipe and think that they are the most important part of the process and have the right to change how everything else works. This doesn't mean they should be regulated -- but it does mean that both users and service providers (such as Google) should make it abundantly clear to ISPs like Rogers that this will not be tolerated.






Review by cupavi See Profile

  • Location: Toronto, ON, Canada
  • Cost: $70 per month
  • Install: about 1 days
Good Initial Speed
Cost, Throtling, Throtling, Throtling and traffic shaping, bad Modem requirement
Home users might be ok, heavy users beware! Heavy Traffic Shaping!!
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Initial honeymoon period was great. Full torrent speeds and no throtles. Shortly after that they started shaping traffic and my wonderfull speeds went down the toilet. Max dl speed now is 200k if lucky and 5k up. Now if i need to dl a patch for game or os its blazing fast.

Just to add if you are using anything related to torrents it will more or less shut down and make any other internet activity unusable

The modem that they force you to use is mediocre at best and if you read the numerous posts you will find that a lot of people have issues with it.

Tech Support is generally ok and speedy, but they cant really resolve things that are imposed on everyone, like throtling and shaping.

Is it better than some of the other major isps? Probably mostly reliable.

Do we have a lot of choice in the matter? Not really since any reseller will feel the same pains.

member for 21.9 years, 154 visits, last login: 5.3 years ago
updated 13.1 years ago


Merin
@shawcable.net

Merin

Anon

Teksavvy is still offering good value

Since the pressure on the CRTC to do its job teksavvy has restore its plans from the bhellshit/rogers style plans.

I guess a 15% discount on a 10000% markup did not fool enough people to slip by patriot act style this time. Go teksavvy long live good internet service!

»teksavvy.com/en/res-internet.asp
cupavi
join:2002-04-25
Toronto, ON

cupavi

Member

Re: Teksavvy is still offering good value

I was looking to switch, but will wait for some of this dust to settle and see where we stand. You are right TSI is most deffinitelly the last oasis, but looks like they are trying to dry it out and get us on a diet of bottled water :P.

Merin
@shawcable.net

Merin

Anon

Re: Teksavvy is still offering good value

I can not blame you at all with the activation fee and the power the CRTC has allowed bell/the incumbent duopoly to exert over teksavvy/wholesalers and Canadians consumers in general.
smokemonster
Premium Member
join:2011-02-10

smokemonster to Merin

Premium Member

to Merin

Throttling

Well, throttling is an unfortunate aspect of pretty much every high-speed Internet connection in North America. Rogers, Shaw, Bell etc. all throttle P2P applications.

My FTP and HTTP downloads are remarkably fast, up to 50 mbps, with great latency on streaming applications.

Review by EastYorkGuy See Profile

  • Location: East York, ON, Canada
  • Cost Contract price not specified.
  • Install: about 2 days
They are not Bell.
They are Rogers.
The lesser of two evils.
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They have the potential to be a great ISP, given the cable infrastructure that they hang off Bell poles and the really good customer support (Canadian!) and the millions of service vans they have in GTA, and elsewhere. However, being a part of Rogers Communications means that it's run by rich people completely out of touch with the common JOE, like myself, and are determined to squeeze every penny out of us, be it by overcharging for usage on the internet, subtly coercing you to subscribe to Cable TV by messing with live Hockey streaming or tv shows (CTV, CBC and Global all seem to have streaming problems at times..?) and finally by throttling your legal p2p data transferring. All we really have left is the $50 /mo. maximum overcharge fee for GB's over the limit! I'm sure it won't be long before that's gone in favor of so-called 'gigabyte insurance' or prepayment of gigabytes. In the end, I'm going to have to end my seeding (of my rarest stuff!) and the community will suffer. Teddy never would have let this happen! I PRAY FOR AMERICAN ISP COMPANIES TO GIVE US AMERICAN INTERNET HERE IN TORONTO. GOD BLESS AMERICA. WE SURF IN PEACE. PLEASE TAKE OUR DOLLARETTES AND FREE US FROM BLUE AND RED. America, are you listening? Dammit, they can't hear me!

Thank You

A Proud Canadian.

member for 13.2 years, 57 visits, last login: 3.9 years ago
updated 13.1 years ago


alexandra21
Premium Member
join:2010-11-01
Toronto, ON

alexandra21

Premium Member

lol.

Bahahaha!

That was one of the most entertaining reviews I've ever read.
And I haven't read very many.

Alexandra

Review by Cobrajr122 See Profile

  • Location: Saint John, NB, Canada
  • Cost: $89 per month
Reliable, fast, caps are not too bad.
Has a cap, low upload.
I would have fibre if I could, but had to go with rogers. I am still happy though.
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The service was spotty when I first upgraded from the 10/1 plan to the 25/1 plan since the faster network was new and still being balanced but has been just fine a couple weeks after that. The speeds are constant and and FAST.

The modem/router they gave me is sub par - I asked for just a modem but i could not get one. Disabling the router and forwarding everything to my own worked, but it was shotty.

I move the modem between 2 houses and the techs were EXTREMELY helpful in having my modem set up to work in both locations. They did everything they could from their end then sent a tech out to me to run new cables in from the street and fix any other problems I had. They even fixed the quality on my parents cable TV after seeing that the lower channels were grainy. ALL AT NO CHARGE. (this was supposedly because I was the only person using the new network out there and I was their test subject :P )

Overall I am satisfied, though I would move to Aliants fibre if it was available in my apartment. Even though it runs on the road in front of it, I can't get it.

I am not to happy with the cap.

member for 17 years, 98 visits, last login: 104 days ago
lodged 13.1 years ago


Review by cliffz0rz See Profile

  • Location: Nepean, ON, Canada
  • Cost: $87 per month (12 month contract)
  • Install: about 1 days
Surfing speed is fine.
Throttling, maximum overage fees, terrible modem.
Honestly? Avoid. I'm only with them because I literally had no other choice.
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Once Teksavvy cable is available here in Ottawa, I'm switching. Can't stand Rogers and really wish I had another option. 2 meg DSL is the only alternative at my home. Since I have 2 roommates, we can't realistically share a 2 meg connection...

Suppose I should mention that I'm a former contracted employee of Rogers (from many years ago). Perhaps seeing how they run the business from the inside has ruined my image of them, but whatever. They're out for a buck (or ten, if they can get away with it) and nothing will change them except government regulation (if that).

member for 19.1 years, 1077 visits, last login: 4.4 years ago
updated 13.1 years ago


Anonymus
@rogers.com

Anonymus

Anon

rogrs and bell canada

they have very bad services & they never care for their customer (bell reps. call rogers customer & rogers reps. calls bells customer they have partnership)+ government din't want to change all this
fraud which is written in small hand writing, all the company in canada they cheat their consumer & govt. is not taking any action ,anyone think about this cheat? from 5% tax it gone to 13% no one open their mouth even in recession ALL THIS BULL SH>>>> going on & stupid consumer bearing Quietly, anybody have answer ????????