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Review by static416 
Posted: 71 days ago
member for 2.8 years, 242 visits, last login: a few hours ago
 Toronto,ON
 $100 per month
 "Speed as advertised for HTTP use only"
 "SSL, VPN, and bittorrent are all throttled to the extreme"
 "25Mbit service is like owning a Ferrari with a 80kph governor. Expensive and pointless."
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Previously used Teksavvy. First thing I noticed with Rogers is that their CSR's, even the techs, are not very knowledgeable. I'm more familiar with the technology than they are and I'm just a software engineer.
The 25Mbit and 50Mbit plans are a complete ripoff. What's the point of having a fast connection if it's throttled down to nothing 24/7. Bittorrent and VPN are essentially useless. Which raises concerns not only about honesty in advertising, but also privacy as well if they are not going to let you use VPN to protect yourself.
I don't see Rogers is going to get anyone to continue to pay for this service. Speed is only useful for downloading large files, and they won't let you do that, so what's the point in paying $100 for the speed?
Don't pay for anything higher than the $45 10 Mbit package.
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Review by srajees
UPDATED: 85 days ago
member for 86 days, 4 visits, last login: 80 days ago
London,ON
$35 per month (8 month contract)
 about 7 days
"Fast service, reliable, cap reasonable, good service"
"None yet (A hidden activation fee only appeared on my initial invoice, not on the bill)"
"Best value service out there"
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Ordered an 8 month student deal for 34.95/month including Extreme service and modem rental. Speeds are close to advertised and have had absolutely no problems with intermittent service disruptions (unlike Acanac).
»www.speedtest.net/result/555399464.png
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Review by aft3rgl0w
UPDATED: 93 days ago
member for 93 days, 51 visits, last login: 8 days ago
Ottawa,ON
$47 per month (12 month contract)
about 2 days
"DOWNLOAD speed"
"upload speed sucks; unneccessary charges"
"out of 2 evils, this one's faster for downloads... that's about all the good I can say"
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had rogers cable tv for a year. switched from DSL to hi-speed cable internet earlier this month. what I did: called them to say I want hi-speed internet, and I will go pick up my own modem as it will be faster. asked if there will be a charge for picking up in store, was told flat-out NO. Got my modem, hooked up OK, internet running fine. Checked my bill today when it came in... found a 14.95 "activation" fee (read: cash grab) and a TEN DOLLAR MODEM PICKUP FEE!! ($9.95)
I called them to inquire as to this bullshit charge and was told "yes, we charge 10 dollars to pick it up in-store as opposed to $49 for a tech bringing it out" After picking up the pieces from my head exploding, I gently explained to the tech that this was a completely unnecessary, excessive fee, especially considering all it took for them to get the service going was click a couple buttons. Threatened to quit if it was not removed immediately (and I would have). They took it off without much of a fuss, so I'll give them points for that, as usually trying to get any kind of refund or compensation with them is like pulling teeth. Anyone else receiving this charge should call and complain and get it reversed.
Bottom line is Rogers and Bell are both evil money-grubbing corporations who care only about lining their own pockets at whatever and whomever's expense. The throttling, caps, extra charges and shitty customer service need to come to a stop NOW and we as consumers are the only ones who can and will make that happen.
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Review by twistedwaffl
UPDATED: 99 days ago
member for 298 days, 4 visits, last login: 99 days ago
Shelburne,ON
$64 per month
about 1 days
"Very Fast Installation, Decent Speeds, Overall A+"
"None."
"If your looking for an ISP that is faster than Bell, go for Rogers."
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August 20, 2009
Recently got Rogers Extreme Package installed, not before canceling my Bell Sympatico service. But I gave a quick call to Rogers and got onto a representative within seconds with no hassle. They asked a few simple questions and then put my order through. Now where I live there was no cable run directly to the house, so I asked when the soonest a technician could come out and install one (Previously with Bell, but so infuriated by their service, was forced to cancel). I was then very surprised to hear the very next day between 8AM-11AM. So the very next day a technician came out at exactly 8AM and installed the line into the house and installed the modem exactly where I wanted it. This all was done in just shy of an hour. I was thoroughly impressed, I guess it isn't hard to impress a customer of Bell for 8 years either.
I get rough speeds of 9700kb/s down, and 980kb/s up.
Far faster than my plan through Bell, nearly double actually.
But overall, if you are looking for a fast, reliable service, with faster speeds than Bell, look into Rogers Cable.
Followup comments:  spartan002
join:2008-12-22
Brampton, ON | re have fun for now, rogers charges high price for going over the monthly bandwidth. fast speed + low cap + heavy throttling = useless service. they even throttle down playstation 3 network. | |
| | clee
join:2006-08-12
Toronto
2 edits | Re: re lol well, still better than Bell! | |
| koreyb
join:2005-01-08
Etobicoke, ON | Anything is beter than Bell hahaha Rogers actually costs less than bell for overages, and is faster.. Unless you use bit torrent that is. | |
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 Review by sbrook
UPDATED: 100 days ago
member for 7.9 years, 4006 visits, last login: a few minutes ago
H0H 0H0
$49 per month (12 month contract)
about 12 days
"Speed"
"Customer Service"
"OK for connectivity, Useless for P2P, Useless for Support, Advertize too much"
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They finally completed connection to our semi-rural area right in the middle of the transition between @home and @rogers ... so they made a dogs dinner of setting up my account, with wrong passwords, and web presence not set up properly. This was a continuation of the customer service disaster that Rogers had with their cable TV customer support.
It worked from the moment I connected the NIC to the TeraPro modem at 1.2 Mbits/sec downlink 340 Kbits/sec backlink.
When Rogers "upgraded" by putting in speed throttling, my upload dropped to 170 and download maxed out at 700K, but usually was in the 300-400 range. I complained and complained and complained and got tired of the run around. I found out more and discovered an interesting problem with some TeraPro CMTS/Modem combos limiting speeds to 4* the upload. I demanded to speak to a manager who agreed that there was something wrong since my download speed should not have fallen. They offered me DOCSIS, and a tech came out and replaced my modem with a PipeRider.
They forgot to cap it for the first month, so the speeds were great at 3500 down! They put in the speed cap and the speed came down to about 1.1 Mbits/sec, but consistent, although spikey. Eventually, in Nov. 2002, they did a CMTS upgrade and the speeds went up to about 1.45 solid.
Since the change to DOCSIS, I've not had the opportunity or need to call Rogers, except for a major outage and all I got was ignorance. So CS remains abysmal. If it was possible to give a neg. number for support, I'd give that.
As for communications from Rogers ... they treat the customer seemingly as something to barely be tolerated so to show that, the pre-sales category is the only place to rate it, so it also goes to the bottom. Rogers seemed to think that they could cut speeds without telling their customers and providing a reasonable justification.
Update Jul 23, 2003 - Everything's pretty much unchanged. When it works, it's great.
Update Jun 2004 - I upgraded to Extreme without a lot of hassle, although as usual Rogers phone people just don't seem to know what happens in the real world and they sent me to the wrong place to pick up a modem. I changed from an Ericsson to a Toshiba 2600. Since then, I've zoomed along at speeds consistent with the new profile.
Update Jul 2004 - Rogers Yahoo! BOOOOOOOOOOOOOOOOO! As usual, Rogers tells the clients NOTHING until it's done and things stop working properly. All our mail is now with Yahoo! servers. I refuse to register because of Yahoo!'s "Lack of Privacy" Policy. So, I cannot manage my account. The amount of false positives on "bulk" mail was high to start with but is settling down. The accounts have got a LOT more spam since moving to Yahoo! even though it's a Rogers.com address ... go figure. I'm moving all my mail off Rogers because of this and the fact that the US Dept. of Homeland Paranoia can tamper with my email and even go so far as to put out warrants for my arrest in absentia if they find something in my mail they don't like! Sure I'm paranoid. I don't trust Rogers, I don't trust Yahoo! and I don't trust government agnecies.
Update Mar 2005 - Rogers Geocities ... useless since Geocities monitor traffic by the hour. Rogers Giganews ... great retention but dreadful speeds, even for text groups. Now caps ... even though they don't affect me, they're a pain. Performance issues that yet again took invoking management to resolve. Customer service is utterly useless.
Update Nov 2006 - Well, here we are over a year and a half later and nothing much has changed, although I've had the fortune to need CS only once in that time. The only mail I get through my Rogers address is some of the posts from Rogers and SPAM ... I no longer use Usenet after Rogers turned it off altogether.
Speed is consistent ... the price bump for Extreme was annoying considering that we get so little more compared with Express but I upload enough that the slower speed of Express upload made me stay.
Same old - same old for cable TV and internet drops - nearly daily for a few minutes. The new 74.*.*.* IP has been assigned and routings end up a little screwy.
Rogers is proving to be a REASONABLE connectivity provider, but as an ISP (remember the word SERVICE) they're poor. They keep trying to get me to go with home phone "from a company you trust" every few days there's something in the mail. But they've done nothing to earn my trust and with a cost of under $1 per month less than Bell, no way.
Update Feb 2008
Nothing much has changed apart from prices and the threatening of byte caps ... although that doesn't affect me. The speed is now 10/1 Mbps and my connection comes more than acceptably close. The last call to tech support to report an outage was answered by an automated system with a relevent reply and an estimated time to repair.
Services ... Rogers mail ... I try not to use it since all it gets is spam.
Yahoo! Launchcast Plus ... It's OK, if a bit limited for the kind of music I like.
Flickr ... useful for sharing photos with family abroad.
Having experienced Bell tech support, I'll lift that off the basement and give Rogers a 2.
Services, I'll lift off the basement and give that a 2 ... but no higher because a lack of usenet and a horrible mail service.
Update July 2009
Again, changes to the service involce speed, although not significant improvements to the Extreme service.
More Rogers Yahoo cobranded services bite the dust ... this time Launchcast has been blown away. Geocities web space has gone (never used it because I have my own service - thank goodness)
Due to cost several cost increases in Rogers services in the last 18 months, I've downgraded to Express.
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 Review by DurkaDurka
UPDATED: 115 days ago
member for 6.7 years, 1333 visits, last login: a few hours ago
Toronto,ON
$55 per month
"Stable Connection, Average Speeds, Horrible Caps."
"Caps, Throttling, Poor Customer Service."
"Extreme is a joke."
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Rogers Positives:
- Connection is stable, no latency issues or slowdowns.
- Can't think of anything else
Rogers Negatives:
- Very little to differentiate between Express and Extreme
- Throttling
- Customer service is horrible 90% of the time.
- Bit Caps are laughable
- Online billing system is inaccurate. It does not note payments I make to my account.
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Review by darkfly
UPDATED: 117 days ago
member for 163 days, 3 visits, last login: 117 days ago
Oshawa,ON
$60 per month
"Only High Speed service we can get in our area."
"Rogers' throttles our 10Mbit package like hell, crappy speeds, crappy uploads."
"Wish I could get a better ISP, but for now this is the best I can do."
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For other options for broadband is Bell, but according to their systems we can only get the basic package (19.95, with 2GB downloads, real pile of crap). Forced to keep Rogers for now.
Speeds that the current Rogers' package offers us is 10Mbit download with 1Mbit upload. Download speeds are too bad, they hover from 6-8Mbits, however our upload is so bad its lags for online gaming. 1Mbit upload is really more like 0.1Mbit upload, and yeah I know 1Mbit isn't a hole lot, its about 116Kb/s, but its more like 10kb/s online.
We've had the package for well over 3 years now, with all the changes they've made has wanted me to switch, I manage my own network as Rogers doesn't understand how to install the router/switches or running wires.
One last note, Rogers has been known to interrupt our service without notice, and you'll forced to call them to see what the hecks going on.
Our of a rating of 100, I give Rogers Cable 100/40.
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 Review by i286
UPDATED: 121 days ago
member for 1.8 years, 345 visits, last login: a few hours ago
Toronto,ON
$35 per month (12 month contract)
about 2 days
"reliable, English support, it's not Bell"
"bandwidth caps are very low, DNS servers are flaky"
"I hate Bell, so anything not from Bell is OK"
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I am with Rogers for about 3 years in Downtown Toronto - it was quite reliable all this time. May be four or five 10-minute outages in the entire time I am with them.
In terms of technology - they are pretty advanced - Belden coaxial wires keep the signal well - the modem shows 200+ days of uptime. I've had the same IP address for more than a year! Not like with Bell's 18th century rotten wires.
However, Rogers' caps are very low - they've bumped the speeds (and prices) so now you can easily go over. The overage charges are high too.
Other issue I have is the DNS. Their servers go up and down and web surfing becomes really annoying and slow. I punched OpenDNS into the WRT54GL (running Tomato) - and now everything works flawlessly.
If they would just bump the caps a little bit - then it'd be simply fantastic. But I know that's not happening because Bell is going to cry crocodile tears to the government about unfair competition.
I can't stand Bell - I get angry instantaneously, so I will stick with Rogers for now.
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Review by bt
Posted: 122 days ago
member for 274 days, 246 visits, last login: a few hours ago
canada
Contract price not specified.
"Reliable and fast in my area"
"Caps, throttling"
"Only game in town for fast internet"
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Speed tests consistently read no lower than 95% of the advertised 10/1 speeds and downtime is practically non-existent.
On the flip side, the caps are restrictive and encrypted outbound is throttled 24/7. There is also a history of corporate decisions that are not consumer friendly that leave a bad taste in my mouth.
Unfortunately, DSL in this area tops out between 2 and 3 Mbps due to distance from the CO (with no remotes), making Rogers the only game in town for anyone who wants more speed than that.
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Review by Hindenpeter8
UPDATED: 127 days ago
member for 177 days, 84 visits, last login: a few hours ago
Toronto,ON
$55 per month (12 month contract)
about 14 days
"Reliable connection, as fast as I need, throttling appears to be a non-issue"
"Usage cap is a bit low, beware of DNS redirects, code injections, customer service assumes your an R-tard."
"Lesser of two evils"
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Having just moved to Toronto, the choices for an internet provider are limited. There's Rogers for DOCSIS, Bell for DSL, and then all the little fellas that rely on bell's wholesale lines that are now rendered vaporous thanks to Bell's draconian cap 'n' throttle practices. Rogers isn't much better in that arena, but I'd rather not get into a rant right now.
I didn't need the top tier they were offering, and I was trying to keep costs down without limiting my options, so I went with the Express package: 8Mbps down, 768kbps up, 60GB / month. They throw in a lot of extra services like Anti-Virus, Anti-Spyware, Firewall and Parental Controls, and 9 (!) email-addresses. These things are not needed by me (there's only two of us, one uses mac, I use linux and vista). I scored a $10 / month discount on the service from some promotion I can't even remember now...
Installation was free so I made them send a technician out to make sure my connection was live. He had informed me that there was an outage or something, and that he couldn't activate my modem right away, but he gave me the info needed to do it myself over the phone later. That was fine, except the outage lasted 3 days! Lame. Thankfully I didn't need it for work at the time, and Rogers credited my bill a little as compensation (I didn't even have to get irate, which was great).
The connection has been stable ever since. The speed is more then I need at the best of times. It's a shame the usage cap wasn't higher, but so far I've only gone over a couple of times, so it meets my needs, for now. At the rate the internet's digital distribution services are expanding, it's only a matter of time before this becomes a problem...
Some people might have a problem with the DNS redirects. I was concerned at first but it hasn't affected the VPN connection to my office intranet. Also the "messages" injected into browser code (your over your usage limit, you haven't installed out crappy security package, etc), while rare, is annoying and can really mangle some web pages. I'm not a fan, and the opt-out process is cookie-based, rendering such opting out useless to anyone mildly web-savvy.
In summary, they are the lesser of two evils. It's fast and stable, but has enough shady practices to tip the scales back towards the negatives.
Buyer beware.
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