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Review by mQQsehead See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $33 per month
  • Install: about 3 days
Reliable
None Yet!
Good Value
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Pretty good deal bundled with Home phone and Internet. I don't do a lot of downloading, so the "Lite" package meets my needs. No problem with the caps either.

member for 20.2 years, 2464 visits, last login: 10.8 years ago
lodged 15.5 years ago







Review by marantz1515 See Profile

  • Location: East York, ON, Canada
  • Cost: $125 per month
None
Terrible connection at most times
The Worst Company In Canada
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Extreme Plus package, spec is 18mbps down 1.25mbps up. Connection does 14mbps at best, and during most hours of the day does less than 9mbps. So you might as well go with their 10mbps package.

Plus they are charging 25$ for extra usage, so its all crap anyway

member for 19.9 years, 46 visits, last login: 15.5 years ago
updated 15.5 years ago

gorilla3000
join:2008-09-01
Toronto, ON

gorilla3000

Member

I can confirm that...

Wrote my fustrating story on my blog...
»gorillaproductions.wordp ··· d-of-it/

Bellundo
@teksavvy.com

Bellundo

Anon

Re: I can confirm that...

Their cable television is even worst than their internet service. All it ever does is pixelate, in many cases channels don't even come in because of lack of signal strength. As far as i know rogers has the worst cable internet in the entire world.

fuck rogers
@rogers.com

fuck rogers

Anon

..

I can confirm this is true you are much better off with the 10 mb connection. they also throttle your torrent uploads between 1 and 12 p.m. daily no matter which package you decide to take.






Review by Rogers1 See Profile

  • Location: Canada
  • Cost: $54 per month
  • Install: about 2 days
Great speeds, Soild connection.
Caps, Throtteling, and price incresses.
Great ISP works well.
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Just signed up For Rogers home phone the Basic services cost me the same as my old aliant home phone But becuase all of NB is local I am saving 23.00 a month on long distance as i almost never call out side of NB. The Voice quiltiy is far better than aliants and I only have to dial 7 digits for anywhere in the province. 1 small issue is that visual call waiting is no working but they believe that it is a compatability issue with my dual handset cordless phone and they are working on fixxing that. All and All a good deal and a great service.

***Update***
With what appears to be an upgrade to 100gig cap The services goes back up to A++ in my books, Im not happy with the cap but it will let me go back to using the services like i used to as 100gigs was what i normaly used.

*****update*****
With the additon of the new caps I have been a little more than unhappy. tech support has been rude to me when I tryed to explian that I use more then the cap on a regular basis. my ratings will stay all the way down until i get some info on making something avaliable to heavy users like my self.

*****update*****
Another few months have gone by and I am still happy with my extreme connection and I have had very little down time and speeds have been rock solid.

*****update*****
As i promised it has been a month and everything is still 100% with my rogers connection, I am going to go over to there Voip services as soon as it is avalable.

*****update*****

Well i Finaly bit the bullet and orderd Extreme and I can say im Ertremely happy. The speed is consistant and i have not got less than 4.5megs for the point i signd up. all is going well i will up date againg after i have had it more than a month.

****Update*****

Another year about to pass and I still have nothing bad to say about Rogers serivces, As a matter of fact I just signed up for the Long Distance package They offer to bundled customers. Well if all keeps going well when they start doing Voip ill be signing up for that as well.
________________________________________________________________________
I signed on for Rogers 2 years ago and it has been going strong the hole time. I have only ever been down once it was solved by tech suport quickly and I was on my way.

Non-the-less the install went well the installer got everything hooked and worked. I orderd the high speed express 3.0 meg connection and I have always recived that speed.

The first modem I was given wa s the ericson pipeline and it worked well, about 3 months ago I got a letter that i could upgrade my modem to a motorola SB5100 and this has also been working well without any problems.

Lastly DSL was an option for me but I had a friend in the building that had DSL and he was getting about 1.0 meg connection out of it soI said why not I'll give cable a try no contract so if i didnt like it I could pick up DSL. But becuse my speeds are always faster than his i keept my cable.

Also my friend on DSL switched and To cable and he is much happier now. But like anything give it a try if it doesnt work for you try the other guys.

___________________________Update________________________________________

Tried Aliant high speed (Bell DSL reseller) in short didnt work out for me did a short review glad I didnt cancle my Rogers high speed.

member for 19.4 years, 638 visits, last login: 14.4 years ago
updated 15.6 years ago


Review by ottawacan See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $40 per month
  • Install: about 10 days
Polite customer service and tech support.
Tech didn't show up. Got 1mbps instead of 7mbps
Are they confused, or did they make errors on purpose?
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Tech rep didn't show up on the appointed day. Got the cable internet connected 3 days later. They promised a $30 credit for the missed appointment.

I had ordered their "Express" (7000kbps). I got their "Lite" (1000kbps) instead. Their customer service confirmed that my account specifies Express. Their tech support said "your contract hasn't been updated". When I asked "why did I get Lite in the first place?", the reply was "I don't know".

Tech support "updated" my contract within minutes, and now I'm consistently getting approx. 6800kbps/270kbps, across the continent.

I wonder how many internet users actually check their download speeds to see that they're getting what they pay for.

I wonder if Rogers gave me 1mbps instead of 7mbps on purpose, thinking that I wouldn't know the difference.


member for 15.6 years, 2 visits, last login: 12.8 years ago
updated 15.6 years ago


Review by Kegger_CDN See Profile

  • Location: London, ON, Canada
  • Cost: $55 per month
The extreme package has been increased to 10Mbps
90GB/month cap - useage fee for every bandwidth used over that
55 a month and I consistently get 9.8-9.9, However this slows to 7 if you go coast to coast
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UPDATE: Someone asked me for an update since the original was written over a year ago.

After a few months of the $100 service I switched back to Extreme. Most sites I dont get more than 7Mbps and newshosting I now get 10.

NOT worth double the price for plus - the impression was that the speed would be that high on all sites - not so, it depends on where you connect to but most of the time it was no faster than extreme.

I am NOT happy with them finally implementing the bandwidth caps and tested it out - I would have been charged an extra $25.

A better system would be no monthly fee and just pay for what you use.

ALSO, there is no easy way to check your usage, it doesn't show up on your home page you have to log on to rogers.com, and go through several links to get to view internet useage. The pop up warning in your browser once you go over X GB is also an annoyance and they are modifying the look and feel of the original web page by doing this.

I've heard GOOGLE is going to sue them as the warning pushes the google bage down by about 1/3 of the screen so it doesnt fit right.

I have updated my review scores as well.

regards
- Bruce

I switched up to Rogers hi-speed extreme plus from hi-speed extreme and the switch was done while I was still on the phone with Rogers. At the time the max I could get was 13Mbps but after playing around I have managed to get up to 15.5 Mbps off newshosting (news servers) and some of the speed tests on here.

This up from my previous 5.3Mbps. So $56 for 5.3 or $100 for 15.5 ? Works out to a cost of 10.6 per unit on hi-speed or 6.5 on high speed plus. So the bandwidth is cheaper, however the 90GB/month cap could be a drawback for those that exceed it regularly. Extreme had a 100GB/month cap but I have never seen that enforced unless you regularly exceed it.

Over 90GB costs $1.25 per GB, to a max of $200 a month.

As for the cap, they include both up and down traffic in their calculations.

member for 21.6 years, 367 visits, last login: 14.1 years ago
updated 15.6 years ago


travy
@tamcotec.com

travy

Anon

whoa, where do you live?

Where do you live, I live in Brampton and I had rogers when it first came out, my experience with it was horrible and I switched to a dsl provider called Tamcotec, now I hate that service so I'm switching back to rogers.
Kegger_CDN
join:2002-08-18
London, ON

1 edit

Kegger_CDN

Member

Re: whoa, where do you live?

London, Ontario.

Have rogers come out with their little meters and test your signal strength etc... and make sure you get what you pay for. If they say it is available in your area there is no reason why you can't get that speed.

My dad was paying for their 3Mbps service and was gettting 1Mbps and they said it was within spec - bull - they changed the modem and he is now getting 2.6Mpbs throughput.

I recommend the motorola surfboard - so far very consistent - and of course have them check your line quality.

Also, check your panel the cable modem should come directly from the tap (outside) to your board and then direct to your cable modem. You do NOT want it going through a cable TV amplifier.

Rogers put mine off a 2 way splitter from the tap, which goes direct to the modem, the other side goes through a 4 way 7db per connection amp for the TVs. It seems to work fine.

Also, do not be afraid to ask them to re-run the cable directly from the tap to your board - might mean a little trench in your lawn. When I first moved here in 1998 they had to do that as the house was here since 1986 and the cable had rotted.

And, dont go through the cable TV outlets - the internet should go direct from your tap to the cable modem - so you have a hole in the wall - put a filing cabinet in front of it.

Hope this helps.

Review by knightryden See Profile

  • Location: Winnipeg, MB, Canada
  • Cost: $50 per month (month by month)
  • Install: about 1 days
fast connection
blocks vpn...has some dns redirect thing.
sucks!
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What other options did you consider for broadband
super high speed.

What SPEED/package did you order, at what monthly price?
ultra

How was the order & install process?
fairly quick

What brand/model was the supplied equipment?
docsis 2.0 motorola

What good or bad experiences most struck you?
blocks vpn...has some dns redirect thing.

member for 15.9 years, 33 visits, last login: 12.4 years ago
lodged 15.6 years ago







Review by ronepowell See Profile

  • Location: undisclosed location
  • Cost: $43 per month
  • Install: about 5 days
Very fast and consistent download
None based on my requirements
Excellent service for my needs.
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I have been with Rogers hi speed express for almost one year. The ordering and installation went very smoothly, and I have had no issues about service during that time. Although the service I am paying for is for 3 mps down, I have been consistently getting 6500 kps down and 600 upload. This is more than I actually need (not complaining), and the 60 GB cap is no issue for me. So mark me down as a happy camper!

member for 15.6 years, 1 visits, last login: 15.6 years ago
lodged 15.6 years ago


Review by dirtyjeffer0 See Profile

  • Location: London, ON
  • Cost: $38 per month (24 month contract)
  • Install: about 3 days
Service is almost twice as fast as my Sympatico service was and is less expensive
Can't think of any
Very reliable, very fast and low pings for gaming.
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In January 2008 I switched all of my Bell services over to Rogers (Home phone, Internet and TV services). All services have worked very well and even though there was a minor billing error on my first bill (about $20), it was fixed right away with a 10 minute call into Customer Service (and it actually was fixed on that first call). I have everything bundled together with my cell phone plan for added discounts. I suppose there might be slightly less expensive options, and some giving more bandwidth included, but for my needs, this is a very good service for a competitive price.

member for 22.1 years, 6153 visits, last login: 8.2 years ago
lodged 15.6 years ago


Review by Frossty See Profile

  • Location: undisclosed location
  • Cost: $53 per month
  • Install: about 1 days
Very Fast Hardly no slow downs at all, Reliable
Speeds Vary, throttling non stop now
Reliable, and ok speeds/service
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i have just gotten Rogers Hi-Speed and wow its fast no matter what time of day it is i constantly get 2.2 - 2.8 d/l and 320-360 u/l i pat only $44 a month its totally worth and it advertises 3.0/384

i had Bell b4 and the tech support is HORRILBE plus i had very slow speeds i switched to Rogers and i am very Happy Customer very friendly tech support and technisions

__________________________________________________
UPDATE: 09/03/04

I've had Rogers for 3 months now and everything is still good hope it stays this way..speeds have been getting better!!!! 2.7-2.8/350-400 u/l passed u/l cap sometimes i love it

it hasn't gone down at all since I've had it

and haven't need to use Tech Support either

__________________________________________________
UPDATE: 11/17/04
Had some problems with my ping times (150ms+) but it seems to be fixed a little and online gaming is not lagging as much any more, other then that everything has been ok..and I hope it stays like this!!

UPDATE 1/28/07
We'll it’s been some times since I've last updated my review, but besides getting changed from a 70 IP (which was almost max speeds of 5) to a 74 IP which now I’m getting a little less or what I used to be getting, not a huge issue but wish Rogers didn't somehow change my IP.
Other then the fact that my IP has changed and speeds is .5-7 slower then what it used to be, everything has been stable and good. Ping times have been great as well 20-70 in online games and aside from the price increases, everything has been good so far and I hope it stays this way.

UPDATE 09/01/07
Been a few months now, and Speeds are up o 7 mpbs and 512 up. price went up a bit as well, as usual thats rogers for you. Internet is still reliable, and fast getting real world speeds of 6.0-6.5 which is pretty good, i was getting better but what can ya do. Torrents are throttled which I hate since I do use that alot. It's ridiculous how rogers throttles this stuff, and gets away with it. Caps are also in effect as well, which i think sucks, if I could go back to Bell I would, but speeds with them are not good since I'm too far from the CO.
All in all everything is good, and hope it continues.

UPDATE 12/11/07
The throttling that Rogers does sucks, and they should be throttling what I do. Also getting a new IP of 99. Which gives me slower speeds then what i should be getting I dunno whats going on with this new IP but my speeds have suffered form it. Other then those 2 complaints everything else is fine, although I wish I had my old IP back as my speed. As of now my speed is cut almost in half of the advertized 7 that I used to get. I cant go back to bell since they suck and I'm to far from CO so this is all i got. All in all service is still reliable.

UPDATE 08/01/08
Service has been solid this whole time with rogers, so cant really complain about that but Left Rogers due to throttling and having a 60GB cap as we'll as paying $44+tax every month, Went to cheaper solution, with a bigger cap, and better customer service.

member for 20.7 years, 2707 visits, last login: 5.4 years ago
updated 15.6 years ago


adisor19
join:2004-10-11

adisor19

Member

A 100% for seervices ?

So let me get this straight : according to your last update, they halved your speed and they are throttling your torrents non stop, yet you gave them a 100% rating on their SERVICES ?

Adi

Frossty
Premium Member
join:2003-07-06

Frossty

Premium Member

Re: A 100% for seervices ?

ooo good catch forgot to change that thnx.

Review by Butterflyna See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.

Globe and Mail Update

June 9, 2005 at 11:26 AM EDT

Rogers Cable has launched

its new Rogers Yahoo Hi-Speed Internet Ultra-Lite service. The service is up to twice the speed of dial-up and provides users with the convenience of cable for a monthly fee equivalent to what they currently pay for dial up.

At $19.95 per month, the new service offers speeds of up to 128 kbps download and 64 kbps upload, and removes the burden of having to dial in or log on. It also removes the necessity and expense of a second phone line.

Key aspects of the Rogers Yahoo! Hi-Speed Internet Ultra-Lite service include a suite of safety and security features with parental controls; Rogers Yahoo Mail, a powerful e-mail system with e-mail anti-virus, SpamGuard Plus and 2 gigabytes of storage; Rogers Yahoo Photos with unlimited storage; Rogers Yahoo Messenger; Internet radio from Rogers Yahoo Music and Rogers Yahoo Games.

member for 15.6 years, driveby review (so far)
lodged 15.6 years ago

Butterflyna
join:2008-07-28

Butterflyna

Member

Rogers HS Ultra Lite

Not a bad ISP, but problems and timeouts do arise frequently. I guess I get my monies worth. ???