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 Review by RogersLite 
member for 8.4 years, 785 visits, last login: 8 days ago
updated 1.1 years ago
 Canada
 $34 per month- (3 month contract)
 about 7 days "Okay if you can mind the cap, and speed upgrades yearly" "Prices due to overage" "If you want almost worry free service"
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-Congestion would affect you since you are limited to your local node / POI.
-Lite Package for 36.95 @ 60GB initially, but now 25GB -> 15GB
-Install went fine but put me on the Express tier instead of the Lite tier.
-Problems with overcharging on multiple occurences
-Terayon TCM200 -> SA Webstar DPX2100 -> SA Webstar DPC2100
-Throttling if you get affected it can be painful (Rogers denies nothing wrong with it)
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Review by arahman56
member for 1.7 years, 262 visits, last login: a few hours ago
updated 1.1 years ago
- Etobicoke,ON
- $41 per month
- "Reliable speed, little slowdowns"
- "Extremely low usage caps, high overage fees and traffic throttling make it a really horrible option value"
- "While the deals can make Rogers look like a good choice, stay away if you like to do anything even slightly bandwidth intensive"
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-I had been a customer of Rogers since 2007, when I got a bundle with them (TV + Phone + Internet), so I am getting a $3.60 discount (the cost is the ($35.99 monthly price + $4 modem rental - $3.60 discount) + 13% Tax.-
So here's the thing: With Rogers, I can get a very reliable speed. With a 3mbit "Lite" plan, I have rarely, if ever, noticed any slowdowns, even at peak times.
However, this is all negated by the low usage caps. Rogers/Bell is probably the only company that had lowered the usage cap over time, while also increasing overage fees to truly ridiculous levels. The Lite plan was Unlimited at first, which was then brought down to 60GB, then down to 25GB + $2.50/GB overage, before going down finally to 15GB + $4/GB overage recently. I had been "lucky" to get in when the cap was 25GB. It might have worked earlier, but not anymore. The last few months had been really rocky ones, with me regularly going over. This has all culminated in me finally cancelling Rogers for Distributel (actually, I had been looking at Teksavvy, but they have a stop sell in my area, and the DSL service would requite dryloop fees. Boo...)
Anyone looking to get in now: FORGET IT. 15GB is useless for anything other than basic web surfing, even then, you might have to use Opera Turbo or other options depending on how much you surf. Even light YouTube usage can get you slammed with $4/GB overage fees.
[Just to put it in perspective: Internet usage costs almost nothing, bandwidth is the one that costs the most. Capping usage also doesn't help congestion, which is caused by too many people using the Internet at the same time (think rush hour traffic), not how much they used. Also, bandwidth is a non-limited resource. And the best part? Gas, which is a limited resource, costs $3/gallon.]
If you're looking for a good internet service, I would suggest looking at Teksavvy, Distributel, Acanac or ElectronicBox if you're in the GTA region. Check the forums for service availability, and check their plans for ones that would suit you. More often than not, they would be just as affordable, and you also don't have to worry about overages.
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Review by stephsm
member for 1.3 years, 7 visits, last login: 1.2 years ago
updated 1.2 years ago
- Ottawa,ON
- $58 per month
- about 5 days
- "Good speeds, stable connection"
- "Terrible caps, terrible overage costs, slow DNS lookups, poor communication"
- "While the service itself is good overall, it's not worth the cost."
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Update - about a week after the cancellation date, I got another final bill for Overage. This pisses me off for the simple fact that I never got any notifications via email or web browser, not to mention that they disabled the tracking on the billing page. While I do take responsibility for going over my overage, I will never go back to Rogers for this underhanded tactic and will make sure to steer friends, family and clients away from them.
I've had Rogers for the last 5 years as Bell was not available in my new location. Service itself has been stable and consistent over these 5 years and I've not had any complaints.
However, with the advent of streaming, Rogers is no longer a viable option. I had a 60GB limit which over the last 3-4 months I've exceeded, a couple of times hitting their max $50 overage a couple of times. While I did try to purchase a higher alotment by going up to the next tier, the order got cancelled and I didn't receive any communication from their office explaining why, nor could they explain why when I called. This couple with the fact that warnings about going over your usage are inconsistant, I decided to move to another provider, which I was successfully switched over to yesterday, and I'll write a review about that one later, once I've had a little more time to evaluate. But seeing as it's essentially the same connection, I'm expecting the same service, at a better cost, better bandwidth allowance, and less of the negatives.
As for the DNS in the negatives; I had been having problems downloading an huge update to a game on our PS3, and it would consistently fail. after doing some searches, it seems like the DNS lookup for Rogers is pretty poor as well. Switched it to Google's free DNS servers and wow, what a difference. Not only did the patch go through without a hitch on the first try (had tried several times previously), but I hadn't realize how much it affected web pages browsing; I had always figured that the sites hosted the pages were just slow, so letting them take a 10 -15 seconds to load up was fine by me...same sites using the new DNS servers and bam, up almost immediately after clicking go...
Cheers!
Steph S.
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 Review by Ian
member for 10.9 years, 5170 visits, last login: 1 days ago
lodged 1.2 years ago
- Brampton,ON
- $55 per month
- (12 month contract)
- about 8 days
- "Nothing good about Rogers"
- "High Latency in evening."
- "If something else is available to you, anything at all, short of dial-up, get it."
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In a situation where I have to use the Rogers service. Wish that wasn't the case.
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 Review by KillerNIC
member for 10.2 years, 1609 visits, last login: 9 days ago
updated 1.3 years ago
- Toronto,ON
- $80 per month
- "Reliable"
- "Caps, Throttling, Poor Customer Service, rude customer service, arrogance."
- "Extreme Plus is a joke."
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Rogers Positives:
- Connection is stable, usually.
- Can't think of anything else
Rogers Negatives:
-Rude CSR's
-Lying CSR's
-Expensive
-Throttling
-Low bit caps
-Crappy hardware
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 Review by MJB
member for 1.3 years, 400 visits, last login: a few hours ago
lodged 1.3 years ago
- undisclosed location
- Contract price not specified.
- "Web Surfing"
- "Throttling, UBB, DNS Redirects"
- "Worst ISP in Canada"
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Rogers is a piece of crap
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 Review by nekkidtruth
member for 11 years, 2750 visits, last login: 10 days ago
updated 1.3 years ago
- London,ON
- $55 per month
- about 1 days
- "Fast, Reliable and Decent Customer Service"
- "Traffic shaping and caps."
- "Rogers has the speed and the reliability, but the low caps and traffic shaping make it horrible value for your money."
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Update 01/22/12: Recently moved and took Rogers with me. I debated using this opportunity to switch to TekSavvy, but after a bit of research I decided to stick with Rogers. I don't enjoy paying the monthly fee that I do, but I haven't had connectivity issues with Rogers in years. My speeds have been totally consistent and I've had 0 down time in over a year. Maybe I'll call in and see if they'll lower my monthly rate for a while.
I am however also not a fan of the caps. There's no reason for them to exist. The monthly pricing and the traffic-shaping/caps are really the two things that bug the most. If Rogers can bring those 2 things to a level that's reasonable, they probably wouldn't have so many disgruntled customers.
Update 04/08/11: It's been a while since I updated my review. Services are basically the same. My connection is rock solid and reliable. Unfortunately, Rogers still shapes traffic and still has low caps although they are currently raising them slightly.
Overall, it's not worth the money. It's been proven there is no congestion issue, so the caps and traffic shaping does nothing but hinder services for no reason.
I've been thinking of possibly going to TekSavvy....We'll see what happens.
Update 11/08/07: There are rumors the caps are going to be lowered. This is unacceptable. The caps are already unreasonable. I suspect they'll lose a lot of customers should this actually be the case. I'm getting fantastic speeds, but I do not appreciate being capped, regardless of whether I reach said caps or not.
I don't use torrents so the throttling doesn't effect me, but I highly disagree with throttling.
Rogers...leave our connections alone. Give us what we pay for and stop telling us what we can and can't do with the Internet connection we pay a small fortune for you to provide us.
Old Review:
I've had Rogers for approximately 7 months now. I switched over from IGS because in my area I was unable to get more than 1784/600 on DSL. I spoke numerous times with Bell as well as IGS and came to the conclusion that after waiting almost 5 years for my area to be upgraded, it just wasn't going to happen.
The installation took about an hour if that. We also had Rogers Home Phone and 2 Digital Cable boxes installed at the same time.
I currently have the Rogers High-Speed Extreme packaged which was originally 6000/800. Recently they have upgraded and my package has been bumped up to 8000/800.
My most recent speedtest shows me as getting:
7940/815 (I consistently get 7500+)
I pay $55.95/month for this service and it has been AWESOME thus far.
I realize Rogers isn't always a viable option as their services do tend to suck in a lot of areas. Thankfully, my area no longer sucks.
Thank you Rogers. After years of paying $54/month for sub-par DSL services, it's nice to finally get my moneys worth.
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 Review by thebaron
member for 9.4 years, 4228 visits, last login: a few hours ago
updated 1.3 years ago
- Stittsville,ON
- $65 per month
- about 14 days
- "I can browse wikipedia really fast!"
- "Low caps, throttling, stalls, no video streaming"
- "Can't wait for someone else to come along, then it's bye-bye!"
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If you plan on doing anything other than browsing, forget it. Netflix, torrents, wow etc are awful.
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Review by brian10161
member for 1.3 years, 11 visits, last login: 1.3 years ago
updated 1.3 years ago
- undisclosed location
- $65 per month
- (24 month contract)
- about 5 days
- "Fast and reliable."
- "Low bandwidth caps, shat upload speeds, expensive for what you get."
- "For light browsing, email and odd youtube browsing it's fine, but for people who like to download or stream, go somewhere else."
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I have been on Rogers now for approximately 6 or so years, maybe longer. Have upped my speed profile 2 times. Started on Ultra light, then moved to Lite and now on Express.
My bandwidth cap has been steadily dropping over the years. Was unlimited, then went to 75gb and now sitting at 60gb which I go over almost every month. My brother plays online games so that doesn't help, especially when the update for his favorite game is 4gb!
Switching to something else and hopefully won't have to come back 
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 Review by Gongster
member for 11.3 years, 3744 visits, last login: 61 days ago
updated 1.3 years ago
- Markham,ON
- $45 per month
- "Good speeds and reliable service"
- "CAPS! Tech support people don't know nothing."
- "It has gotten much better over the years."
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The first day they installed it it ran fine. Problems started coming after a week. Online gaming became really laggy and over 200ms. I called them to see whats wrong and they kept saying it was my computer. Hell every computer in the house had slow internet. Then they said a low priority ticket would get you served faster. WTF? Shouldn't a high priority ticket get you served faster!
!!!UPDATE!!!
I have been upgraded to a DOCSIS Toshiba PCX2500 modem and speeds have been good ever since the upgrade. It wasn't that easy to get the new modem because the stupid techs would keep telling me it's a problem with my computer. So I had to scam them into thinking my old modem was broken and then I got a new one. After I got the modem upgrade speeds were consistent at 1450/180.
Just a few days ago the speeds were upgraded to 2800/360! Speeds are still consistent after the upgrade and pings are low! Rogers has improved a lot over the years and I hope they will continue to improve.
!!!UPDATE July 06, 2004!!!!
I have now signed up for rogers extreme and got a brand new Motorola Surfboard 5100 for $80. Speeds are now solid at 4800/790.
Speed Test Results:
»/speedtests/49···88599497
Hopefully they will have a 10mb package in the future 
!!UPDATE Dec 28, 2011
Have not updated this in a long time. Long story short there was a 10mb package not too long after I was upgraded to 5mb. All has been well and good these past few years until just recently. The data caps have been killing me! My internet has been costing me $100+ a month because of them. Upgraded to 32mb package in order to get a 150GB limit and was required to get that stupid SMC all in one modem. Wireless performance was non existent. At 32mbps it was not long before I started hitting 150GB data consistently and internet was costing me $100+ again.
I have now switched to the 25mbps Teksavvy cable, no caps. Review here: »Review of TekSavvy Cable by Gongster
GG Rogers.
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