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Review by Goggles9 
UPDATED: 240 days ago
member for 6.8 years, 383 visits, last login: 1 days ago
 North York,ON
 $51 per month (24 month contract)
 "Download speed good"
 "Rogers ability lock you in a contract when you are trying to avoid contracts, un-informed customer service people"
 "Worst experiance I have ever had, it was worth paying $300 to Rogers to cancel all services"
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Rogers is the worst for sly under-handed attempts to lock people into some sort of contract, I bundled all my services for a discount and was not informed I was entering into a 2 year contract, Rogers argues I did accept, I told Rogers that they monitor the phone lines, why not go back and get my discussion and see for themselves, sure I later went to Rogers site and found the fine print that indeed they can lock you in a contract, the fact is Rogers can change terms whenever they want and the customer has to go looking for terms updates, and Rogers banks on this.
When I downgraded my cable TV services as I got tired of useless programming and nonstop saturated commercials, Rogers sent one of their tech guys around to see if I was stealing their services or possibly using some other device to capture TV signals, my neighbour across the street was watching them for the whole time they were snooping around, after I heard this I went ballistic, the list goes on and too much to write today.
My bottom line is, I will make it my job to try to dissuade any people what want to purchase any Rogers product, I will show them all the proof in which I have and it's enough to make your stomach turn, I have been a 30 year customer and paid well over $30,000 for services, I will show people how Rogers tries to scam more money out of people and sneak in term contracts, I will report Rogers to the CRTC (not sure if it will do any good but I will do it), I will also report Rogers practices along with all my evidence to my Minister of Provincial Parliament and any media who will listen, I have so far had 2 friends cancel Rogers products because of what I have presented them and I will have more, if there is any requests to me about everything that has happened to me at Rogers, I may take the time and write it out, there is much more then this write up that made me fire Rogers so abruptly and fast.
My cable TV and internet will come to an end in a few days as to accommodate Rogers 30 day notice, I have alternates to my TV and I am going to Teksavvy for internet, I have sold my Blackberry as I will go somewhere else, there are not many choices these days, but what I have learned, there are many ways to make things better for yourself.
I DO NOT RECOMEND ROGERS FOR ANY SERVICES DUE TO THEIR BUSINESS PRACTICES.
Followup comments: | Forums » comments on review of Rogers Hi-Speed |
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 Review by daT
Posted: 242 days ago
member for 7.2 years, 2839 visits, last login: a few hours ago
Toronto, ON
$62 per month
"Reliability of connection"
"Customer Service"
"Not a lot of choice"
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Rogers has a long standing history of abusing the trust of its clients. From horrible Customer Service, dropping FTP support, webspace support, newsgroups... to outright deceit in their marketing.
Rogers was one of the first ISP's to introduce 'throttling' and bit-caps. The US has recently picked up on this as well.
see here - »en.wikipedia.org/wiki/Bandwidth_throttling
Unfortunately, there's not a lot of choice in Canada. Really it's either Rogers or Bell.
You pay for a service/speed that isn't there for you.
As I said though, in the end there isn't a lot of choice. And despite my negative review, I've no choice but to recommend Rogers over Bell... pity.
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Review by gollumbird
UPDATED: 248 days ago
member for 3.9 years, 1523 visits, last login: a few hours ago
Brampton, ON
$40 per month
 about 3 days
"Consistent service. Breakdowns are very rare."
"No speed increases over the last few years. Issues with access to certain sites and DNS."
"No hassle internet service."
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I am stuck with Cable since DSL is crappy in my area. I have Hi-Speed Lite. Considering some of the horror stories I have read about Rogers, I think I am lucky to have no significant problems. Service is reliable 24/7 with occurrence of an outage very rare. Rogers did have some issues with connectivity to certain sites after they purchased new blocks of IP addresses, but the issues seem to have resolved now. I did have some issues with DNS as well as Rogers DNS servers aren't the most reliable in the world, but there are third party ones which are equally good and free. All in all I think its worth it. Rogers could give a speed boost to the Lite tier as everything else from Ultra to Extreme has gotten a boost, but Lite seems to have been forgotten.
Edit - Disappointed about lack of speed increase for Lite, which prompted me to upgrade to Express. The service is still quite consistent with very rare breakdowns.
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Review by hukumuzuku
UPDATED: 250 days ago
member for 250 days, 5 visits, last login: 170 days ago
North York,ON
$75 per month
about 2 days
"Fast speeds, not throttled in my area (crosses fingers)"
"THE CAPS, too much download not enough upload"
"Ok if your only other options are Bell of lease lines from Bell"
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I've been using rogers for about four years now and so far it has been pretty ok compared to other people;s experiences with other ISPs in my area. Speed-wise, I get what I pay for no matter what i'm doing ( FTP, Torrents, Usenet). Ive only had one major outage in my area and it lasted for about 5 hours but reliability had been pretty good. I would really like it if they boosted the upload speed, I rarely max out my down speed, while i am constantly uploading at max to keep my ratios ok. The caps they have are ridiculously low, i didn't even bother trying to slow down. I guess the extra $25 is the price of unlimited.
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 Review by TheNut
UPDATED: 251 days ago
member for 4.9 years, 826 visits, last login: a few hours ago
Thornhill,ON
$46 per month
about 2 days
"Good bandwidth, good latency (< 150ms), reliable"
"DNS server has sometimes failed for days, though rare to happen"
"It's a good ISP"
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*** This review has been written in April 2009.
Service: High Speed Express
Modem: Purchased Motorola SURFboard SB5100 (had it for about 10 years?)
I've been using Rogers for 5 years at my present location. I have a pretty good idea how well they service my area. I'm a software developer and power PC user. I definitely demand a lot from my PC and Internet and Rogers does deliver.
Installation
I only had the technician come in to wire the outside. He also helped staple the wire on the inside for me. He was in and out in less than 10 minutes. I had the Internet right after.
Performance: Tested. 800KB/s download, 62.5KB/s upload
On speed test sites, my connection is ranked generally high, among one of the fastest connections tested in North America and well above the average rate other people get.
* »www.speedtest.net/
My connection has surpassed Canada's average ISP download and upload speeds. Against other Rogers users, my download has surpassed average download rates and tied for upload rates.
* Practical Speeds
On average I get roughly 500KB/s downstream. It depends a lot on the servers I'm using. Downloading off Sun or Microsoft is always at my peek bandwidth. Fileplanet (gaming site) as well as other file providing sites generally give around 500KB/s.
* Latency
Generally latency is quite responsive. I play in many servers that provide 50-70ms delays. Most servers average around 100 - 130ms.
Reliability
From the beginning, the service has been very reliable. Downtimes are extremely rare. When I want the Internet, it's always there for me. The only bad thing I would say is their DNS servers. While their downtime is rare too, there were some days over the years where I had to switch to OpenDNS in order to browse the web. It has been fine for quite some time though.
Value
Over the years, Rogers has continuously worked to improve bandwidth and latency. For the same monthly fee, I've been getting "free" upgrades, which is absolutely great value.
Support
I don't use Rogers support. Never have. When I have an Internet problem, usually there's a way around it unless it's a total service outage (rare). In that case the best thing to do is wait for them to fix it. We have more city-wide power failures here than I had Internet failures. Imagine that.
Would I Recommend Them?
It depends. These reviews are here for your research. While I've been getting excellent results with Rogers, that isn't always the case for everyone. Check up your area and make sure Rogers provides quality hardware and service there before you jump on board. Worst case scenario, you purchase them for a month and move on if the service fails to deliver.
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Review by splawik
Posted: 273 days ago
member for 5.6 years, 2 visits, last login: 273 days ago
Scarborough,ON
$44 per month
about 32 days
"Stable connection"
"traffic shaping, by far the worst service I've ever encountered"
"Never again..... bye bye Rogers.."
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Once is running it is stable and always on. Hardly ever I had any down time. The biggest problem is their customer service, ignorance and lack of actions of their various departments. Throttling got them fried from my home.
Followup comments:  
anon59
@rogers.com
| Correcting Myths we don't trottle our network, in fact our network is first come first serve and if somebody around you is running torrents your speed will suffer. Bell on the other hand throttles but has a garentee on speed. With Bell you know you get 512Kbs, with Rogers you can get 10MBS+ but those around you will suffer. | |
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steveinto
@rogers.com | uh... Yes, rogers DOES throttle. I would've thought the folks over there would stop denying it by now. | |
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OSLAM me baby
@rogers.com
| dont compare apples to oranges Ya I work for Bell.
yes Bell offers 512kb/s for the dsl essentials pack.
or 2.5mbits service dsl essentials plus pack
or 3-7 mbits service DSL highspeed ultra
or 10mbits service max pack
or 16 mbits service max pack
depends on what you want to pay, and also depends on outside plant(network infrastructure) conditions in your area. Its been said before and we'll say it again, some areas will be faster with one provider over the other. just because rogers is faster in your uncles neighbourhood, doesn't mean they are gonna be faster in yours. The same holds true for Bell. That why I always say, dont sign contracts until the service is in and you can decide for yourself wether you are happy with the speed. Then sign the contract if your happy. If not, go with a different technology.
Bell has download caps somewhere in the range of 60 gig per month on the 3-7 mbit service. I cant speak for the other packages but its all on the bell website if your that interested.
And with bell, your neighbour can run all the torrent sharing he wants to, it wont affect your up/down speed. | |
| | 
travisc
join:2001-11-09
Port Perry, ON | Re: dont compare apples to oranges Except that Bell throttles the hell out of torrents... | |
| | | cpsycho
join:2008-06-03
Orangeville, ON | Re: dont compare apples to oranges Rogers throttles, more then just torrents. | |
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Review by shumer
UPDATED: 276 days ago
member for 3.6 years, 80 visits, last login: 191 days ago
Richmond Hill,ON
Contract price not specified.
"nothing to say"
"support, service, performance in rush hours"
"monopoly - it says everything"
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My experience with Rogers makes me think:
These people do not much care about customer if not at all. The support policy is set up as a police service to protect just Rogers corporate interest. They never help you, they work hard to show you, that you are incompetent person, it is not your business to think about what is going on your line, don't believe your speed test results; they know better - everything is OK, except of you, your router and computer.
If you have a choice - be aware of Rogers. Think about something customer friendly. Take careful look at customers reviews of ISPs in your area.
Good luck
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 Review by RedWatch
Posted: 285 days ago
member for 6.8 years, 47 visits, last login: 104 days ago
Toronto,ON
$65 per month (month by month)
about 1 days
"Fast setup"
"Sales reps who make false promises, too complicated rules, high setup fees"
"Do not choose this service"
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I choose Rogers after reading negative reviews on their service because we live greater than 4.2 Km from a 'co' and cannot get DSL service unless it is the most expensive service there is.
We went to a rogers wireless provider and the representative told us that if we got a rogers internet service as well we would get an additional 5% discount off our bill. We then went to a Rogers Plus and signed up for internet and because we were going to do much of the work ourselves the tech gave us half off the installation fee.
When we got our bill non of the above discounts were taken off of our services. I called rogers internet services, and neither the representative, nor the supervisor could help us get what we were promised. The 5% discount is only applicable if you have a 2 year contract with Rogers, and the half off installation was not annotated in our account. We were told to contact the stores back to get our discounts.
Now I am not saying the service is all that bad, but what I do find distasteful is that when the sales reps make verbal promises to get us to sign up, they are making a contract with us, and for the customer service people to not be able to do anything is basically a way of making it difficult to satisfy our needs. Also with these 5% discount for a 2 year contract, is a 'bait and switch' approach which is designed to rope us into an expensive service that oh, by the way might improve with other service providers.
The Rogers service is abysmal, and is set up to make you fail. Working for a telco for a number of years, you begin to realize that there is still this mentality of 'were ma bell, so deal with it, attitude, and perhaps that most of the employees at rogers at one point worked under Bell while it was the monopoly back in the 70's and 80's. They need tighter regulation on Rogers and the rest of the industry. It will always be you the isolated singular customer against this large and uncooperative giant.
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 Review by woowah
Posted: 292 days ago
member for 7.7 years, 1549 visits, last login: a few hours ago
Toronto,ON
Contract price not specified.
"sloooooooooooooooow"
"Waste of money, use another ISP if possible"
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I got the rogers extreme package and it's awful. It's slow and expensive.
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Review by noobsta
UPDATED: 296 days ago
member for 299 days, 9 visits, last login: 264 days ago
Scarborough,ON
$30 per month
about 4 days
"Consistent connection. They upgraded my service 3 times, for free"
"Did not inform me of a newly implemented bandwidth cap."
"Considering switching to a new ISP, aside from the popular BELL/ROGERS choices."
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I have Rogers Ultra Lite, or at least I did. Things were swell, not the fastest (used to max out at 15kbps when downloading with utorrent, appropriate port opened), but it was reliable. The monthly download/upload limit was 60gb, but was never observed up until June last year. At that point, they started charging 5$ for every additional GB downloaded/uploaded. That sucked, but whatever, I figured 60 was good enough. Then I experienced the advent of HD movie downloads. Furthermore, Rogers upgraded the Ultra Lite service by doubling the speed, but did not increase the monthly cost. Now I was zooming along with 30kbps, thinking I was all that. A few months later, they doubled it again to 60kbps, still no cost increase. This was heaven considering it was still way cheaper than their better services. Shortly before Christmas, they called us up and offered to yet again, double our speed (upgrade us from Ultra Lite to Lite), for the next six months, with no additional cost. We jumped on the offer. Turns out they also neglected to mention that we are now slapped with a 25GB/month limit. I was made aware of this through one of those notifications you get when you open a browser, that says "You have reached 75% of your monthly 25GB limit." This was like a slap in the face. So I called up tech support (the wait times have dropped significantly, as I recall having to wait up until an hour at times before anyone was available, meanwhile i waited almost 2 minutes that day!) and the first person on the line said they couldn't do anything and then forwarded me to an actual technician (so I wonder who the first person was). They said to ignore the notification because on their end it still appeared that we were retaining the 60GB monthly limit, instead of the newly implemented 25GB limit. All was well again - I was flying along at 120kbps, and 60GB/month. The next month rolled around, and now they're saying we're stuck at 25GB as that's what the Lite service offers, and they refuse to increase the cap back to 60gb. When I told them that we were not informed about this, they had nothing to say regarding that, but they said that if we were to revert back to the old plan, we would not get the former 60GB limit, nor the new 25GB limit that Lite has... Instead, the new Ultra Lite's limit has been lowered to 2GB a month! How's that for another slap in the face? The major alternative being Bell, is doing something similar, so I guess they're trying to force customers to pick either/or and since there is practically no competition, the customers have no choice but to conform.
After all, it's all about the money, right...?
Followup comments:
MD2k9
@rogers.com | Use Teksavvy! Get Teksavvy. It offers 512kbps for the lower end users and up to 5Mbps for high end users.
There's no bandwidth caps and is rated to be Canada's best ISP in both service and quality of their internet. | |
| | noobsta
join:2009-02-13
Scarborough, ON
 ·Rogers Hi-Speed
| Re: Use Teksavvy! First off, thanks for your post and suggestion.
Just a question...
I live in Scarborough, Ontario, Canada - would I be in their range of service? According to the site which I just checked out, it says I am (verified by my phone number), but how can I know for sure, short of subscribing?
I used to be with Hell Candada - Oh, I mean Bell Canada. They provided us with 6 superior months of the "will-it-work" syndrome. Either it wouldn't connect, or if it did, it was incredibly slow - gaming was next to impossible (I see the enemy, now to aim and fire - oh what happened, I'm on the floor and I see the enemy walking away, and then you read the message the kind enemy types - NOOB!) after six months of their BS, my mom got on the phone (when my mom gets on the phone, things happen - lol). Finally one techy admitted that we were, and I quote, "outside of their zone of optimal range for connectivity" - good to know this after we've blown good money for six months, eh? Further more, we got 3 months free service as an appology, and we switched back to Rogers, and we haven't left since, even though Rogers isn't all that great either.
So ultimately, would they pull that kind of crap? Or does Teksavvy recognize that their customers are in fact HUMANS with a limited financial source and actual feelings?
Thanks,
noobsta | |
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