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Rogers Hi-Speed page on DSLReports
Six Month Rating

bullet 691 reviews (204 good) (309 bad)
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Review by dnglbr See Profile

  • Location: North York,ON
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings above consensus)

Good ISP

member for 12.8 years, 552 visits, last login: 60 days ago
updated 1.9 years ago


Review by TomsReports See Profile

  • Location: Etobicoke,ON
  • Cost Contract price not specified.
  • Install: about 1 days
Good "The service had decent reliability"
Bad "I was able to prove they lied to me - but it wasn't worth the effort."
Overall "The slimiest company I've ever dealt with."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

In short: the salesperson lied to me about the deal, and then the C/S reps all told me I had no recourse. Eventually I found a way to get the recordings audited and proved my point. However, in the process they succeeded in making it so miserable for me that I understand why most people just roll over and gave up.

The full story:

Wife and I moved to a new house and tried Bell first, but they couldn't service our home so I called Rogers (this is early 2012).

The salesperson quickly offered me a good rate for a period of a year. He even told me I could easily get it renewed by calling back at the end of that year. The next day someone came and installed the service and it worked! Great.

Six weeks later I got a phone call from a 3rd party company to inform me that I had agreed to a 2 year commitment (kinda wierd that they hire a 3rd party to deliver the bad news). So, I called Rogers' customer support and spoke to a rep who seemed very experienced and professional. Her position was simple: all that matters is what the salesperson enters in the system - they didn't care what I claimed the salesperson had said.

I stood firm on my position: that I knew what I was sold and there must be a way that the voice transcript could be consulted, but the reps all insisted that this was absolutely impossible: the voice recordings are for Rogers internal purposes and what I was asking for was impossible. These conversations were immensely frustrating because I knew 100% that I had not been told about a 2 year commitment.

I've been here before, and I've talked to many other people in the same situation. What can you? You just let it go. But this time I spoke to someone who works for Rogers and they told me that what the reps told me wasn't true - I could get to the transcript of the original call. Now, I'm sure that many battle hardened Rogers/Bell customers know how to make this happen, but I think most customers don't. It involved more calls, asking to speak to an S.E.T., and sending an old fashioned letter, but it was possible so I did it, and they eventually admitted that the salesperson never mentioned any commitment.

They also admitted to my claim that the salesperson had said I could call back after the year and get the deal renewed, but apparently their systems don't allow this. I didn't push that point because it was not the main issue, but was surprised that even after listening to the audio recording and admitting that all my claims were true, they were still telling me that parts of what I was told would not be honoured.

I think it is important to note that the deal that the salesperson signed me up for was pretty simple: I get a discount for 1 year on a 2 year commitment. Though they offered the deal quite quickly I ended up speaking to the salesperson for quite a while, making sure I got all the details and taking notes, and in that whole time he never mentioned the second half of that. This is not an oversight. I've heard endless reports of this from other people - particularly of changes made to the account that resulted in an extension of the user's commitment without their knowledge.

2013-02-16 I cancelled when my term was up - due to the above. When you cancel you must give 30 days notice. During this 30 day period my service became quite poor - in the evening it is often unusable. I called Rogers about this and they said they can't give me T/S after I've cancelled - that my connection is not accessible to T/S. We have had to tether off my wife's phone and try to minimize our use during this last 30 days.

So, I'm still paying full and the requirement that I continue for 30 days after cancelling is their requirement, but my service can die and they won't help me - I'm not surprised, really, this is Rogers. I'm just glad it will be over soon.

member for 3 years, 23 visits, last login: 34 days ago
updated 1.9 years ago



Seems like a criminal act to me. Sounds like you need to contact the CTRC and file an official complaint. Let Rodgers know what you are going to do, I can see them squirming in their chairs. LOL


Re: Fraud!

But the sad thing is that it is rather ordinary. I've often heard people complain that their Robellus contract got extended and they didn't remember the rep having mentioned it.



Re: Fraud!

Generally: contracts can't be added/extended without permission of the client. Entry into a contract has to be by very clear verbal or in writing.
If put in a contract, the company really should be sending a copy of the contract to the consumer in order to confirm details as well as a very good reminder that they are in a contract for a specific term.
All early terminations fees must be clearly marked.

Generally: Extending a contract automatically without any notification and without a confirmation reply by the consumer confirming it, is criminal.
If you had something changed by you or the company that caused a contract extension, they have to tell you that is going to happen.

All perks(laptop/xbox/tablets) given to the consumer for signing a contract are to be pro-rated, so that if a contract is terminated early, the consumer only pays a portion of that perks termination fee, instead of the old standard of full termination fee(like $300 instead of a prorated $20).

Ontario ministry consumer complaints.

Consumer rights pages

Anyone who violates the Consumer Protection Act, 2002 may be subject to prosecution Individuals violating certain sections of the act are liable to a fine of up to $50,000 or imprisonment of up to two years less one day. A corporation can be fined up to $250,000.
File a complaint

Commissioner for complaints for telecommunications services

Review by Tristan See Profile

  • Location: Nepean,ON
  • Cost: $56 per month
  • Install: about 10 days
Good "It's not Bell Sympatico"
Bad "Expensive, poor performance, unreliable DNS service, technical support staff are clueless."
Overall "Yay! Start is offering service over Rogers entire network footprint! Rogers can bite my shiny metal ass."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings below consensus)

2/13/13 - I left Teksavvy and joined Start Communications, because Start was offering faster downstream and upstream speeds, as high as 45Mbps down and 4Mbps up. The prices are also reasonable, so it's a fair switch.

If you are an existing Rogers or Teksavvy high-speed customer, you qualify for free installation when you switch your service to Start.

5/8/11 - Finally got the "Congratulations, Teksavvy is available in your area" notice. I am so happy, I've already started drawing people away from Rogers and Bell. Many happy people.

3/24/11 - Still waiting for Teksavvy. The moment Teksavvy is online in my area, I'm dumping Rogers. That's right, me, my family, my friends, and more. We're taking our business to an ISP who cares.

2/12/11 - Rogers and Performance - definitely an oxymoron. Many speed tests conducted over the last two weeks show pathetic download speeds.

Rogers has gone from worse to..... abysmal. My cablemodem is wimpering in the corner, like a starved and tortured prisoner.

I sure wish Teksavvy was operating in Barrhaven. I might get the same speeds, but at least I know my money is going to a better, more deserving company.

11/18/10 - Grew tired of waiting for Teksavvy's cable connections to establish in Ottawa. Was forced to sign a one year contract with Rogers to get better rates. Yeah, I'm rather miffed that I still can't get Teksavvy yet. Maybe in 10-11 months things will improve. I don't blame Teksavvy for the delay. So much for "August 2010".

I notice I'm getting up to nearly 18Mbps down at times - must be some sort of speedboost. No change to upstream speeds. Still on my grandfathered 10/1/95 tier.

Rogers service has had spotty reliability - it has been going down at times.

7/19/10 - Forgot to add to my last update - Extreme has been upgraded to 15/1, but I still haven't seen any speed improvements - still clocking in at 10/1. Personally, I'd rather have 10/2 than 15/1 - downstream speed is less important to me than upstream considering more and more applications I use send out data - a 1Mbps connection gets easily taxed before you even add P2P like Bittorrent. I can't justify spending $40 more for a 50/2 connection when I don't need 50 - There isn't much benefit to me in having 4 or 5x the downstream when the upstream bandwidth is the big problem.

7/18/10 - Is it here yet? Is it here yet? Is it here yet? Is it here yet? If you ask one more time about Teksavvy, I'm canceling our internet. It'll be here when it arrives.

5/9/10 - I'm really looking forward to having Teksavvy serve in Ontario. I understand they've hit a great deal of Toronto already. Hopefully Ottawa will be soon. I'm so pissed off at Roger's lack of upgrades, ever-increasing prices, and pathetic response to serious security issues. When I leave Rogers, I will be happy to advertise Teksavvy for free - take as many people with me as I can. Rogers Loyalty program: we'll increase your rates, and hope you'll stand behind our stagnant upgrades. My Loyalty program: leave Rogers.

2/21/10 - Rogers improvements in download and upload bandwidth, and raising caps have become stagnant. Why give the people what they want, when you can hold them over the fence, paddle their behinds, and tell them that they don't need more, faster.

Rogers customers will most likely see one to two price increases before they see improvements in the service.

It's nice that they've lowered the prices of some of the highest-end tiers, but since the tiers don't make any sense from the restrictive upload bandwidth and cap aspects, they aren't worth subscribing to.

In a world where Gbps speeds are being floated around, Rogers has a long way to go. The worst ISP is the one that does nothing to improve the average user's connections.

11/22/09 - I degraded Roger's pre-sales information rating, after careful review of Rogers throttling practices, which has finally been made public. At no time was I informed when signing up for Extreme high speed service that I would be restricted to 80Kbps upload.

Considering HTTP requests are generally small and not bandwidth-intensive, it is safe to assume anyone who pays for 1Mbps upstream bandwidth has intentions to actually use the extra bandwidth. When Rogers throttles P2P traffic to 80Kbps, they are stealing from every single customer.

80Kbps is not reasonable. I accuse Rogers of theft of bandwidth. I paid extra for 1Mbps, and Rogers won't let me come close to using it - ever.

I only want to be allowed to use what I paid for fairly, and occasionally when I need it. I'm not asking for 1Mbps 24/7 - I'm talking about half an hour here, maybe 3 hours there, spread out over a month, and often after peak hours.

9.3.09 - Speeds have been more consistent lately, although they do drop for what seems like extended periods. Still haven't seen a speed increase for the Extreme tier. Rogers isn't making any friends by keeping Extreme at 10/1.

5.25.09 - Speed tests conducted over a series of days have been showing 9.8Mbps/998Kbps, so speed has been restored. Looking forward to the June speed increase, but not looking forward to the inevitable price increase based on lies.

5/5/09 - Internet connection has been going up and down. I can browse webpages one minute, and then I can't the next minute. Outage duration is about 1 minute. Affecting VOIP.

4/27/09 - Just repaired a shoddy hook-up of a friends internal phone wiring to the demarcation point, and now she gets 7Mbps (and bonus no line noise and restored volume). I once said she'd be lucky to get half my speed, now she gets nearly twice my speed. Need to make some calls, Rogers needs to restore my connection to 10Mbps, because that's what I'm paying for.

4/22/09 - Latest speed test showed about 4Mbps.

4/2/09 - On-going speed tests show my average speed has been decreasing, and is now at 6.5Mbps down. I stopped using Rogers DNS servers, and my reliability rate for successful web connections has increased to 100%. Changing DNS servers also eliminated DNS redirections. Why do I stay with Rogers? Oh yeah, because Bell is worse.

2/15/09 - Speed-tests to Rogers servers use to show near-10Mbps down/1Mbps up, but over the last couple of months, I've been getting on average 7.8Mbps down/1Mbps up. I re-test at different times of the day, and it seems to be pretty much the same. If this trend continues, the service will be completely valueless. Time to switch to a lower-speed tier to save money. Ottawa really needs more competition - we need FTTH already! I'd pay a couple of thousand dollars for the last-mile feed if it meant ridding myself of Rogers.

1/2/09 - Is it just me, or has Rogers become super slow? The speed checker to Rogers own servers shows I'm no longer capable of getting good rates (tested multiple times a week).

11/11/08 - I received another phone call from Rogers. They informed me that I'd have to change DNS servers in order to avoid Rogers failed DNS lookup redirections, and that I'd have to call back to Tech Support to get different DNS addresses. I don't want to call Rogers Tech Support, because they aren't smart. I'll use another DNS server that's considerably more reliable. Too bad for all other clueless Rogers customers.

10/12/08 - Rogers is now redirecting failed DNS lookups to their Rogers Yahoo Search page. Opting out only works so long as the cookie that is set isn't deleted. The alternate redirection page is a plagiarized page out of Internet Explorer, which is funny considering I don't use Internet Explorer, I use Firefox.

10/12/08 - Rogers internet has been slowing down at times over the last couple of weeks. I'm not the only person experiencing this, my friends, employer, and even my workplace connection is slow, in some cases dial-up speeds.

10/11/08 - Just noticed that Rogers finally patched their DNS servers for a DNS Redirection Vulnerability. It took way too long for Rogers to act on this issue.

8/15/08 - I received a personal phone call from the office of the President of Rogers. They heard my crys for a solution [for the many Rogers customers] to a DNS Redirection Vulnerability issue.

- Service Specs -
As of July 20, 2008
--> High-speed extreme

--> »www.speedcheck.rogers.com shows Extreme to be 10 Mbps/1 Mbps down/up.

--> I get 9.66 Mbps/994kbps respectively to Rogers own servers.

--> Real-world speeds will vary greatly depending on time-of-day, and connections outside of Rogers jurisdiction.

--> Norton Security included. - not really for free, as it's rolled up into the cost to deliver service.

- What I hate the most -
--> Very expensive.

- Requirements -
GOOD FAST internet access in order to keep current for my job, hobbies, education, and increasingly to access and keep on top of very important services and discussions provided by my local government.

- Service Deficiencies -
--> Personal webspace is plain, no "added value".

--> No advanced web services (PHP, MySQL, etc).

--> Reduced quality of service due to interference with certain ports and services, such as bittorrent and encrypted traffic.

--> Restrictive "Terms of Use" with regards to operating server applications.

--> Partnership with Yahoo!

--> Receive HTML error pages regularily, appears to be DNS related. Sometimes have to refresh a web page twice. Can be fixed by using almost any other non-Rogers DNS server.

--> Rogers is experimenting with DNS redirection on invalid domain lookup.
8/12/08 Update: Rogers has hidden an opt-out feature, unfortunately it requires a cookie be placed with the browser (a volatile opt-out). Upon opting out, I notice I'm still not getting proper error pages; I receive Internet Explorer error pages in Firefox (Rogers thinks it's ok to steal Microsoft's IE error pages).

--> Rogers injects warnings into web pages when you're close to hitting your monthly bandwidth cap, a clear-cut net neutrality violation, and security violation.

--> Norton Security - not really free as advertised, as Rogers rolls it up into the cost to deliver internet service. Norton's software gives nothing but problems. There are truly free solutions that work better, faster, and don't damage your computer if you have to uninstall them. If you choose to install Norton's, don't come asking me for help when it breaks. Value: $0.00, lower if it breaks the Windows in your computer.

- Cost to Value Ratio -
Rogers has issued several price increases over the years in spite of global bandwidth prices decreases, and ALWAYS places the blame on increases in the cost to provide the service. The "cost to value" ratio grows worse with each price increase.

- Other Services Offered -
--> Home phone - overpriced! Why would anyone pay $19.99/mo for the first year, and $29.99/month there-after, only to get 1 calling feature included (ie: call display)? I've been using Primus talkbroadband for years, and I pay $15.95/month, and comes with 16 free calling features. Primus has made me a very happy customer, and I funnel the savings into my son's RESP.

--> Cable TV - very expensive. Too many unwatched and unwanted channels. Cost to Value ratio is pathetic, when compared to a rectal exam.

--> Cellular - expensive. Going to switch to another wireless carrier.

- Repeat Service Issues -
My connection has gone down several times over the past year, sometimes for a whole day. Calls to tech support result in the usual "We don't support home routers, connect directly" crap, yet the problem miraculously rectifies itself "during" the support call, while the router is connected. Inexperienced support reps. I get better tech support by placing my head inside the door jam, and repeatedly slamming the door closed on it.

- Conclusion -
Rogers needs to invest in more bandwidth, and improve network topography to offset technological advances. The internet will grow with more connected devices, and more software performing very cool stuff. Our ISP's should not interfere with internet access in any shape or form; this is referred to as Net Neutrality, and is a growing concern for virtually everyone who connects to the Internet. As "getting online" becomes more of a necessity, Net Neutrality will become increasingly important.

If the world switches to encryption by default on all net traffic, that will restore the integrity of the service - it's time ISP's understood that we want them to be dumb pipes, not value-added services, especially when it involves them interfering with the data we receive. Value-add services add no value to me. I'm not as gullible as the average consumer.

** We need increased competition with better service! **

I'd switch ISP's, but with my options are limited to cable or DSL. While throttling and other forms of interference persist, I won't be trading my noose for a tighter noose.

My condolences to anyone who is affected by Bell's recent throttling of wholesale partners. It's time the big broadband players in Canada started to clean up their acts. Consumers won't tolerate this crap for long!

I may require access to the internet, but it's the ISP's that are making the net less fun and less exciting.

member for 8.4 years, 1614 visits, last login: 10 days ago
updated 1.9 years ago


Review by ricor See Profile

  • Location: Embrun,ON
  • Cost: $62 per month (12 month contract)
Bad "Not good in my area if your a gamer....."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Speed not exactly close to what I'm paying for. I have internet Hi-speed extreme (35Mbps download) but rarely get more than 9Mbps.

Plus if your a gamer type person, latency is a killer.

member for 7.1 years, 10 visits, last login: 2 years ago
lodged 2 years ago


Review by KPaul See Profile

  • Location: undisclosed location
  • Cost: $100 per month
Good "Fast http downloads, always good speeds that way too."
Bad "Torrents don't download at all, tech support eats it...."
Overall "Decent service if you don't use torrents, but tech. support needs to be better."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
Rogers high speed extreme is all right, but the throttling and absolute lack of qualified tech support is horrible. Http downloads always fly. I get full 10 Mbps / 512 Kbps speeds and pings are great for gaming. But again, the cap and throttling could be better.

The $50 overage is a total joke too.... rip-off in my books, simply a cash grab.

UPDATE - Still the same, from many moons ago.

Update - Went with Teksavvy. Better service, friendlier and more knowledgeable people, cheaper prices.

member for 7.9 years, 1816 visits, last login: 1 days ago
updated 2 years ago


Review by Tx See Profile

  • Location: Mississauga,ON
  • Cost: $56 per month (24 month contract)
  • Install: about 7 days
Good "Fast, reliable, direct tech support, never an issue with wait times when calling"
Bad "Pricing is out of this world, it's no wonder they are ranked some of the worst and bandwidth caps"
Overall "I recommend them only because of the reliability. Price, caps and non ethical business practice are other reasons not to."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings above consensus)

My Other Reviews

·TekSavvy DSL
I'm not sure why people have such an issue with contracts. If you offer me a decent enough deal that i like i'll be happy to signup for 1-2 years. I don't ISP hop, so switching isn't in my future every year.

Rogers does have some crazy speeds, never a day where my latency was higher then 20ms, download speeds were always above advertised and upload was as advertised. The only problem with these 'fun' speeds were the caps. Just regular browsing and netflix i blew through them a few times.

They used to have a $50 maximum in overage fee's, now it's to a maximum of $100. If you're a heavy user, you're looking at $200+ for internet. The prices are astronomical. For this is why i do and i don't recommend them. If you have patience, go with a third party ISP. Teksavvy, Distributel, Start, ElectronicBox. Though they rely on the big guys at least their pricing is almost half the cost.

I want to hate them but no upfront costs, not a single issue over 18 months so far, it's been trouble free. Our household is on a 50% discount. Though we have TSI DSL in the house, i find myself using the rogers connection 99% of the time.

member for 6.2 years, 1863 visits, last login: 5 days ago
lodged 2 years ago


Review by sam17 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Bad "Rogers Trap"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings below consensus)

Hi there,

Having been a customer with rogers for about 2.5 years, my sincere advise is - DO NOT take rogers internet service as rogers is a money greedy company with no regard for its customers. Also to add on their customer service consultants have no sense of customer service and are what I describe as arrogant.

Thank you for reading my comment and hope you dont fall into the Rogers Trap.

Best Wishes !

member for 2 years, 0 visits, last login: 2 years ago
lodged 2 years ago


Review by wwt See Profile

  • Location: East York,ON
  • Cost: $72 per month
Bad "Customer Account breached"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Rogers allowed someone to go in and alter services on my account. I received two order confirmations proving this: #14939238 and #14939334.

When I received the email notification of the changes I immediately called Rogers to tell them a mistake was made. They had to escalate my call to a manager. He called me a liar and said that what I was telling him was impossible. He said Rogers had confirmation that my ID had been given to the store clerk and that the modem serial number in question was physically in the presence of the store clerk. I had read the serial number off the back of the modem sitting on my desk. The store supposedly holding the modem is over an hours drive from my home. The Rogers manager I spoke to took none of this into consideration. He said I would "have to bring in the modem to the nearest store to prove I had it".

No concern that my identity and account information had been compromised was shown. Exactly the opposite occurred; I was branded a liar.

member for 2.1 years, 4 visits, last login: 1.3 years ago
lodged 2.1 years ago




rogers messes up again

Do the usual and call the police who will give you a case number for the fraud(identity theft) and also give them all names at Rogers you spoke to.
The police will do practically nothing, but it does protect you down the road from other instances of 'Rogers approved identity theft'.
Rogers employees at the stores have been known to not bother getting a purchasers ID(but saying they did),,,, among other things(Perp orders cell phone online and have delivered to a dummy address, after the Perp changes your address in your account).

Peoria, AZ

Re: rogers messes up again

Considering that most if not all places should have a camera on a Point of Sales desk, a police report may be beneficial as if the police can prove you were not at the location, you can hold them liable.
North York, ON


That's actually a major breach of PIPEDA.

I'd get this escalated again, and threaten to open a complaint with both CCTS & with your province's privacy commissioner unless they pull their heads out of their you know wheres, and look into this.

I would also file with the police, as its possible they made additional changes to your account which could cost you money, or still have access to your account!
Battle.net Tech Support MVP

Review by Dark_Cobra See Profile

  • Location: North York,ON
  • Cost Contract price not specified.
Good "I guess"
Bad "Tech Support Blows"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings above consensus)

Update 6 - 28/1Mbps (32/3Mbps) - 12/12/12
Haven't updated this in quite some time...

I've been on the 28/1Mbps plan for just over a year now, things were all going good and often saw just about the advertised speed and pings were very good, between 12-17ms. I had an additional 80gb of usage free and a 20% discount on a student plan.

Until recently... When my 1 year contract was up, I called them up to cancel since the bill almost doubled. I was sent to retention who offered me the express package (18mbps/512kbps) at 300gb for somewhere over $60/month.

I decided against this as there's other providers such as teksavvy and start.ca which offer the same or better packages for less. Since I use netflix, a lot, both usage and stable speeds are important to me.

A bout a week and half after telling them I'm canceling and don't want their service, my connection has gone down the tube. I'm now seeing about half the downstream and upstream at 14-18mbps down and 1.5mbps up (should now have the 3mbps upload).

At this point I'm not even going to bother calling to complain because I'm done with rogers, good bye.

Update 5 - 10Mbit "Extreme" Line (24/4/2010)
Its been awhile since I've been around, but not much has changed. I've been on this 10mbit plan for quite sometime now and thought it a good idea to pop back over here and update my review...


As you can see, the speeds are pretty damn near perfect, slight variance is acceptable.


Line quality is amazing, absolutely no complaints there, online gaming and voip work flawlessly, no lag or jitters at all. As usual, heres the latest tracert to rogers, following will be to google.ca. **NOTE** My D-Link DIR-628 is set up to use Google's DNS servers ( &

C:\Users\Stuart>tracert www.rogers.com

Tracing route to www.rogers.com []
over a maximum of 30 hops:

1 9 ms 9 ms 9 ms 10.*.*.*
2 8 ms 9 ms 9 ms
3 8 ms 9 ms 9 ms
4 9 ms 12 ms 9 ms
5 10 ms 9 ms 10 ms ge10-0.gwy2-tor.bb.allstream.net [
6 11 ms 11 ms 11 ms ge4-1.hcap4-tor.bb.allstream.net [
7 12 ms 11 ms 11 ms
8 12 ms 12 ms 11 ms www.shell.ca []
9 12 ms 11 ms 11 ms

Trace complete.


& heres to google:

C:\Users\Stuart>tracert google.ca

Tracing route to google.ca []
over a maximum of 30 hops:

1 9 ms 8 ms 8 ms
2 10 ms 9 ms 9 ms
3 17 ms 8 ms 9 ms
4 88 ms 21 ms 22 ms
5 22 ms 20 ms 21 ms
6 42 ms 34 ms 32 ms
7 42 ms 40 ms 42 ms
8 42 ms 41 ms 41 ms
9 43 ms 40 ms 41 ms lga15s01-in-f104.1e100.net []

Trace complete.


As you can see, very clean connection & advertised speeds. The modem I'm currently using is the SB5100 which I purchased from Rogers. I've also been running a small web server for years now without any complaints; it mostly hosts my VPN connection to access my home network remotely.

Price/performance is very good, only bell offers speeds comparable, I'm tempted to switch, but its not worth the hassle since they can only get me 12mbit.

Once the SMC router/modem comb issues are straightened out (or a new D3 modem is available / register my own 3rd party modem) I'll be moving to the 25mbit line for awhile, untill bell's able to get me their 25mbit since they offer a *wow* 7mbit upstream connection. So unless rogers ups their upload I think I will be moving on soon.

Update 4 - 5Mbit Line (04/05/2004):

Well, 2weeks ago (or so) rogers started a 5Meg "Opperational Readyness Test" and i signed up for it and was selected as one of the 100 users to be a 'tester'

So far ive had the new service for the past few days, and am really happy with it. I get CONSISTANT speeds of 600Kb/sec... IF the server can handel those speeds.

I am very impressed with my new found speeds:



Trace Rout:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Cobra>tracert www.rogers.com

Tracing route to www.rogers.com []
over a maximum of 30 hops:

1 11 ms 6 ms 18 ms
2 7 ms 14 ms 6 ms gw03.ym.phub.net.cable.rogers.com []

3 7 ms 15 ms 9 ms gw01-vlan963.ym.phub.net.cable.rogers.com [66.18
4 5 ms 6 ms 7 ms gw02.ym.phub.net.cable.rogers.com [
5 8 ms 7 ms 7 ms gw02.bloor.phub.net.cable.rogers.com [66.185.80.
6 8 ms 10 ms 11 ms
7 8 ms 16 ms 11 ms ge10-0.gwy2-tor.bb.allstream.net [
8 10 ms 9 ms 25 ms srp0-0.core1-tor.bb.allstream.net [
9 7 ms 18 ms 16 ms
10 24 ms 11 ms 12 ms
11 108 ms 47 ms 107 ms
12 24 ms 35 ms 78 ms www.rogers.com []
13 125 ms 107 ms 97 ms www.rogers.com []
14 86 ms 11 ms 10 ms www.rogers.com []

Trace complete.

C:\Documents and Settings\Cobra>


C:\Documents and Settings\Cobra>ping www.rogers.com

Pinging www.rogers.com [] with 32 bytes of data:

Reply from bytes=32 time=15ms TTL=114
Reply from bytes=32 time=12ms TTL=114
Reply from bytes=32 time=14ms TTL=114
Reply from bytes=32 time=10ms TTL=114

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 15ms, Average = 12ms

C:\Documents and Settings\Cobra>


Update 3:

Im now using a modded CAT5 as a Crossover cable; my main computer workin as a router, and the 2nd mostly for email & net while playin UT2K3.

Errr, rogers' eval period expired...


speeds have dropped slighty with 2compters, but still respectible.

the tracert is pretty decent:

Tracing route to www.rogers.com []
over a maximum of 30 hops:



Original Review:

Well, i have had Rogers Hi-Speed for more then a year now, i am pretty pleased with their service. Its not the best (speed wise), but far from the wost (relyablity & support wise).

When i 1st had the service installed, i was switching from Dail-up (i dont know how i ever could stand it) to Cable. I got the internet as part of a deal they had on; if we get Rogers Hi-Speed, we would get (i think it was) a $200 discount from Futureshop, instore that day. So, i bought something small, signed up for rogers, and then got a $200 off my JVC stero, not a bad deal.

Installation was pretty easy, at least the hardware end of it. When it came to actually gettin on, there were some problems with my old dail-up connections settings and stuff, & windows 98. So, after messin with it for about 2hrs, i called rogers tech support, and with-in minuts they had me online (prob was something to do with the IP stacks in windows 98, not sure exactly).

I enjoyed my download speeds of 3.5mbit and my uploads of 500kbit (i think it was, or close to it) for months. downloads nearing 500kb/sec was amazing! expeciaily up from a 56k modem!

Durring that time i had next to no problems at all, speed was great, no outtages (except i think 1 cable outage, but thats it).

Afew months later, they pulled a fast one on us (rogers users), and dropped our speed from 3500/500 to 1500/192!:( since then, it seemed sad, but, nothing i can do about it, cept switch isp (and i plan on it soon:D).

Still paying a monthly fee of ~$45, and gettin less then half the speed, but with the S-CDMA modem, it was more like 1/4 or less, i was getting mad and frustrated. Althou, the main reason i wanted hi-speed was to play online games (counter strike mostly), the pings were still good, i complained afew times, but nothing came of it. Still, their relyablity was GRADE A++ thou, never went down, only time i remember was once when the cable went out, and they had it back up with-in 30min or so.

Not to long ago, i started having some problems thou, and thought this was the end of this service, and i would switch. For 3days straight (1 of them i had a call in for a apt thou, so, technically it dun count) i was losing my connection and havin BIG problems. I called rogers tech support, and the next day they had a guy out to swap the Modems, and now i have found a "new speed" with in them, constant @ 170+kb/sec.

All-in-all, the service is quite nice, not tooooo much to complain about, other then speeds. I am suppose to have a Dynamic IP, yet it dun seem to change too often. When i 1st subscribed, i got a SoHowear 10/100PCI card, CAT5 cable, and a Terayon TeraPro TCM-200 "SharkFin" modem, installation was free (part of the deal). Now, since the issue, i still have the SoHowear 10/100 PCI NIC. But ive gotten a Webstar DOCSIS cable modem, some new CAT5 (in the box with the NEW modem), and a USB cable.

Their tech support has been more then great, ive never waited more then 5-10 min to talk to support.

The only thing i can recommend to the company is to either a) raise the speed back up, or b) lower the price (perferibly a).

member for 12.8 years, 1051 visits, last login: 137 days ago
updated 2.1 years ago





Rogers is garbage .. enjoy data caps


North York, ON

Re: crap

clearly you have difficulties reading...
...I updated a very old review to say I've canceled

Review by abitbent See Profile

  • Location: Brantford,ON
  • Cost: $52 per month
Good "Reliable and fast"
Bad "Bandwidth caps and overage fees are a blatant cash grab"
Overall "Good for Grandma and Grandpa, not today's internet user."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

I've been with Rogers since the old @home LanCity modem days. I've always touted Rogers as being a great service. You paid a little extra but you couldn't beat the speed and reliability.

The only other game in town back then was Bell DSL, and having to fiddle with filters on every phone etc.. was something I didn't want to deal with.

Since the arrival of Netflix however, Rogers is forcing their customers to stay away from their competitors by imposing monthly download/upload allowances that are far too small in today's internet environment.

Since Rogers knows that there is no competition in the broadband market other than Bell, they know Canadians have no other choice. (they continue to fight with the CRTC, as does Bell to try and keep competition out of Canada)

It's for this reason I will jump ship as soon as the CRTC allows for more competition.

To add insult to injury, Rogers just announced that it's raising its caps (only slightly) on their top 3 tiers of internet service.

If you are an Express customer and below, you are being ignored.

Time to kick Bell and Rogers to the curb. They know what Canadians want, but they are using legislation to keep you $ecurely tied to them.


I've left Rogers for home internet and gone with Start.ca. During the cancellation process they eventually offered to match was Start was going to give me but at that point my taste for Rogers had already been soured.

Why would I stay with a company that makes me threaten to leave them before I can get a reasonable deal?

If they ever want me back, they'll have a lot of begging to do.

member for 10.7 years, 255 visits, last login: 26 days ago
updated 2.1 years ago