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Rogers Hi-Speed page on DSLReports
Six Month Rating

bullet 685 reviews (203 good) (307 bad)
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Review by Dark_Cobra See Profile

  • Location: North York,ON
  • Cost Contract price not specified.
Good "I guess"
Bad "Tech Support Blows"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings above consensus)

My Other Reviews

Update 6 - 28/1Mbps (32/3Mbps) - 12/12/12
Haven't updated this in quite some time...

I've been on the 28/1Mbps plan for just over a year now, things were all going good and often saw just about the advertised speed and pings were very good, between 12-17ms. I had an additional 80gb of usage free and a 20% discount on a student plan.

Until recently... When my 1 year contract was up, I called them up to cancel since the bill almost doubled. I was sent to retention who offered me the express package (18mbps/512kbps) at 300gb for somewhere over $60/month.

I decided against this as there's other providers such as teksavvy and start.ca which offer the same or better packages for less. Since I use netflix, a lot, both usage and stable speeds are important to me.

A bout a week and half after telling them I'm canceling and don't want their service, my connection has gone down the tube. I'm now seeing about half the downstream and upstream at 14-18mbps down and 1.5mbps up (should now have the 3mbps upload).

At this point I'm not even going to bother calling to complain because I'm done with rogers, good bye.

Update 5 - 10Mbit "Extreme" Line (24/4/2010)
Its been awhile since I've been around, but not much has changed. I've been on this 10mbit plan for quite sometime now and thought it a good idea to pop back over here and update my review...


As you can see, the speeds are pretty damn near perfect, slight variance is acceptable.


Line quality is amazing, absolutely no complaints there, online gaming and voip work flawlessly, no lag or jitters at all. As usual, heres the latest tracert to rogers, following will be to google.ca. **NOTE** My D-Link DIR-628 is set up to use Google's DNS servers ( &

C:\Users\Stuart>tracert www.rogers.com

Tracing route to www.rogers.com []
over a maximum of 30 hops:

1 9 ms 9 ms 9 ms 10.*.*.*
2 8 ms 9 ms 9 ms
3 8 ms 9 ms 9 ms
4 9 ms 12 ms 9 ms
5 10 ms 9 ms 10 ms ge10-0.gwy2-tor.bb.allstream.net [
6 11 ms 11 ms 11 ms ge4-1.hcap4-tor.bb.allstream.net [
7 12 ms 11 ms 11 ms
8 12 ms 12 ms 11 ms www.shell.ca []
9 12 ms 11 ms 11 ms

Trace complete.


& heres to google:

C:\Users\Stuart>tracert google.ca

Tracing route to google.ca []
over a maximum of 30 hops:

1 9 ms 8 ms 8 ms
2 10 ms 9 ms 9 ms
3 17 ms 8 ms 9 ms
4 88 ms 21 ms 22 ms
5 22 ms 20 ms 21 ms
6 42 ms 34 ms 32 ms
7 42 ms 40 ms 42 ms
8 42 ms 41 ms 41 ms
9 43 ms 40 ms 41 ms lga15s01-in-f104.1e100.net []

Trace complete.


As you can see, very clean connection & advertised speeds. The modem I'm currently using is the SB5100 which I purchased from Rogers. I've also been running a small web server for years now without any complaints; it mostly hosts my VPN connection to access my home network remotely.

Price/performance is very good, only bell offers speeds comparable, I'm tempted to switch, but its not worth the hassle since they can only get me 12mbit.

Once the SMC router/modem comb issues are straightened out (or a new D3 modem is available / register my own 3rd party modem) I'll be moving to the 25mbit line for awhile, untill bell's able to get me their 25mbit since they offer a *wow* 7mbit upstream connection. So unless rogers ups their upload I think I will be moving on soon.

Update 4 - 5Mbit Line (04/05/2004):

Well, 2weeks ago (or so) rogers started a 5Meg "Opperational Readyness Test" and i signed up for it and was selected as one of the 100 users to be a 'tester'

So far ive had the new service for the past few days, and am really happy with it. I get CONSISTANT speeds of 600Kb/sec... IF the server can handel those speeds.

I am very impressed with my new found speeds:



Trace Rout:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Cobra>tracert www.rogers.com

Tracing route to www.rogers.com []
over a maximum of 30 hops:

1 11 ms 6 ms 18 ms
2 7 ms 14 ms 6 ms gw03.ym.phub.net.cable.rogers.com []

3 7 ms 15 ms 9 ms gw01-vlan963.ym.phub.net.cable.rogers.com [66.18
4 5 ms 6 ms 7 ms gw02.ym.phub.net.cable.rogers.com [
5 8 ms 7 ms 7 ms gw02.bloor.phub.net.cable.rogers.com [66.185.80.
6 8 ms 10 ms 11 ms
7 8 ms 16 ms 11 ms ge10-0.gwy2-tor.bb.allstream.net [
8 10 ms 9 ms 25 ms srp0-0.core1-tor.bb.allstream.net [
9 7 ms 18 ms 16 ms
10 24 ms 11 ms 12 ms
11 108 ms 47 ms 107 ms
12 24 ms 35 ms 78 ms www.rogers.com []
13 125 ms 107 ms 97 ms www.rogers.com []
14 86 ms 11 ms 10 ms www.rogers.com []

Trace complete.

C:\Documents and Settings\Cobra>


C:\Documents and Settings\Cobra>ping www.rogers.com

Pinging www.rogers.com [] with 32 bytes of data:

Reply from bytes=32 time=15ms TTL=114
Reply from bytes=32 time=12ms TTL=114
Reply from bytes=32 time=14ms TTL=114
Reply from bytes=32 time=10ms TTL=114

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 15ms, Average = 12ms

C:\Documents and Settings\Cobra>


Update 3:

Im now using a modded CAT5 as a Crossover cable; my main computer workin as a router, and the 2nd mostly for email & net while playin UT2K3.

Errr, rogers' eval period expired...


speeds have dropped slighty with 2compters, but still respectible.

the tracert is pretty decent:

Tracing route to www.rogers.com []
over a maximum of 30 hops:



Original Review:

Well, i have had Rogers Hi-Speed for more then a year now, i am pretty pleased with their service. Its not the best (speed wise), but far from the wost (relyablity & support wise).

When i 1st had the service installed, i was switching from Dail-up (i dont know how i ever could stand it) to Cable. I got the internet as part of a deal they had on; if we get Rogers Hi-Speed, we would get (i think it was) a $200 discount from Futureshop, instore that day. So, i bought something small, signed up for rogers, and then got a $200 off my JVC stero, not a bad deal.

Installation was pretty easy, at least the hardware end of it. When it came to actually gettin on, there were some problems with my old dail-up connections settings and stuff, & windows 98. So, after messin with it for about 2hrs, i called rogers tech support, and with-in minuts they had me online (prob was something to do with the IP stacks in windows 98, not sure exactly).

I enjoyed my download speeds of 3.5mbit and my uploads of 500kbit (i think it was, or close to it) for months. downloads nearing 500kb/sec was amazing! expeciaily up from a 56k modem!

Durring that time i had next to no problems at all, speed was great, no outtages (except i think 1 cable outage, but thats it).

Afew months later, they pulled a fast one on us (rogers users), and dropped our speed from 3500/500 to 1500/192!:( since then, it seemed sad, but, nothing i can do about it, cept switch isp (and i plan on it soon:D).

Still paying a monthly fee of ~$45, and gettin less then half the speed, but with the S-CDMA modem, it was more like 1/4 or less, i was getting mad and frustrated. Althou, the main reason i wanted hi-speed was to play online games (counter strike mostly), the pings were still good, i complained afew times, but nothing came of it. Still, their relyablity was GRADE A++ thou, never went down, only time i remember was once when the cable went out, and they had it back up with-in 30min or so.

Not to long ago, i started having some problems thou, and thought this was the end of this service, and i would switch. For 3days straight (1 of them i had a call in for a apt thou, so, technically it dun count) i was losing my connection and havin BIG problems. I called rogers tech support, and the next day they had a guy out to swap the Modems, and now i have found a "new speed" with in them, constant @ 170+kb/sec.

All-in-all, the service is quite nice, not tooooo much to complain about, other then speeds. I am suppose to have a Dynamic IP, yet it dun seem to change too often. When i 1st subscribed, i got a SoHowear 10/100PCI card, CAT5 cable, and a Terayon TeraPro TCM-200 "SharkFin" modem, installation was free (part of the deal). Now, since the issue, i still have the SoHowear 10/100 PCI NIC. But ive gotten a Webstar DOCSIS cable modem, some new CAT5 (in the box with the NEW modem), and a USB cable.

Their tech support has been more then great, ive never waited more then 5-10 min to talk to support.

The only thing i can recommend to the company is to either a) raise the speed back up, or b) lower the price (perferibly a).

member for 12.3 years, 1050 visits, last login: 100 days ago
updated 1.7 years ago





Rogers is garbage .. enjoy data caps


North York, ON

Re: crap

clearly you have difficulties reading...
...I updated a very old review to say I've canceled

Review by abitbent See Profile

  • Location: Brantford,ON
  • Cost: $52 per month
Good "Reliable and fast"
Bad "Bandwidth caps and overage fees are a blatant cash grab"
Overall "Good for Grandma and Grandpa, not today's internet user."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've been with Rogers since the old @home LanCity modem days. I've always touted Rogers as being a great service. You paid a little extra but you couldn't beat the speed and reliability.

The only other game in town back then was Bell DSL, and having to fiddle with filters on every phone etc.. was something I didn't want to deal with.

Since the arrival of Netflix however, Rogers is forcing their customers to stay away from their competitors by imposing monthly download/upload allowances that are far too small in today's internet environment.

Since Rogers knows that there is no competition in the broadband market other than Bell, they know Canadians have no other choice. (they continue to fight with the CRTC, as does Bell to try and keep competition out of Canada)

It's for this reason I will jump ship as soon as the CRTC allows for more competition.

To add insult to injury, Rogers just announced that it's raising its caps (only slightly) on their top 3 tiers of internet service.

If you are an Express customer and below, you are being ignored.

Time to kick Bell and Rogers to the curb. They know what Canadians want, but they are using legislation to keep you $ecurely tied to them.


I've left Rogers for home internet and gone with Start.ca. During the cancellation process they eventually offered to match was Start was going to give me but at that point my taste for Rogers had already been soured.

Why would I stay with a company that makes me threaten to leave them before I can get a reasonable deal?

If they ever want me back, they'll have a lot of begging to do.

member for 10.3 years, 245 visits, last login: 8 days ago
updated 1.7 years ago


Review by MichelR See Profile

  • Location: Ottawa,ON
  • Cost: $78 per month
Good "Rock-solid connection for 6+ years"
Bad "Prices should be lower and usage caps should be higher"
Overall "Safe, but expensive without a discount and restrictive due to caps"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings above consensus)

My Other Reviews

·Start Communicat..
I just moved and switched to an independent ISP, but figured I'd review the service while the details are still fresh.

I had Rogers Hi-Speed Internet for nearly 6 and a half years. Connection was not a problem: the technician showed up early in the time frame provided when I ordered the service and from then on, the service was rock-solid for most of the time I was a client. There were the occasional hiccups like the service going down for a short period of time, but that happened very, very rarely. I pretty much got the advertised speeds (first on Express, then on Extreme) and doing things like streaming HD on Netflix worked flawlessly 99% of the time (I don't know if the minor problems I got there were due to Rogers or Netflix).

The only times I had to deal with technical support were when I went from Express to Extreme. I had to change my trusty old Webstar DOCSIS 2.0 modem for a SMC Gateway (DOCSIS 3.0). The SMC came with no manual, and I wanted to make sure that wireless was protected. I wasn't sure whether to use the built-in wireless router, so the technician just told me to give it a try and call back if I didn't like it and they'd put it in bridge mode. After that first call, everything was set up without a hitch. After testing the built-in router for a bit, I decided I wanted to use my own router and called back. After no more than 5 minutes I was in bridge mode, using my own router. So no problems there.

I was a bit horrified by them just handing out a modem without any manual or any instructions from the store rep. I know wireless security has to be on, but how many non-technies out there have no clue about this? I also hate that they force us to get a gateway like that, rather than a simple modem. Stupid. Many people out there already have a router.

I had a 20% discount on Extreme for the first year, but when I moved and called to cancel the service, I was offered a 15% discount - they couldn't do better (I have no other services with them now, so that doesn't help...) No higher usage cap either. Not that ever reached 120Gb (though I had to be careful a couple of times), but I like the idea of not having to worry about it. Once your discount is over, you have to phone them again to beg for another discount, and you may end up with a deal that's not as good - just from reading comments on the DSLR forums, experiences vary a bit.

The main advantage of being with Rogers is that, unlike with the independents, you don't have to wait for Rogers to look at the ticket to eventually act on it, I guess. The service is great in my area. Rogers could keep a lot of customers by just lowering their prices a bit and increasing the ridiculous usage caps.

member for 3.1 years, 1595 visits, last login: a few hours ago
updated 1.7 years ago


Review by Kane Hart See Profile

  • Location: Barrie,ON
  • Cost: $150 per month
Good "Fast, Stable"
Bad "Cost, Bandwidth, Value"
Overall "Watch out, You are paying way to much for to little Bandwidth."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I been using rogers for the past 10 Years and before that Shaw. All I can say is when Shaw was in the area life was good as soon as Rogers came in they told me that Shaw had removed all the good hardware even though they did that without any downtime * rolls eyes * and then Rogers stability came really bad for a couple years and then after that things became really really stable like it should.

Over the past few years rogers has been jacking the prices up more and more and keeping on decreasing bandwidth limits adding overcharges and etc,. They tell me their network can't handle so much bandwidth usage but they can increase their network speeds to 250Mbps lmao...

Rogers is nothing more then a joke and needs to be shutdown by the Canadian Government.

member for 1.7 years, 156 visits, last login: 1 days ago
lodged 1.7 years ago


Review by Myst3r10n See Profile

  • Location: Canada
  • Cost: $65 per month
  • Install: about 1 days
Good "240 Mbps/10 Mbps, Reliable, Service Techs same day"
Bad "Nothing"
Overall "Rogers Ultimate is ungodly"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings well above consensus)

Got Ultimate Tier today.
Unbelievable speed.
Consistent and Reliable.
Tech Support and Truck Roll were awesome.

member for 1.8 years, 5 visits, last login: 1.8 years ago
updated 1.8 years ago

dan mackay

Barrie, ON


ungodfuly expensive and pointless



Re: yeah...

Speak for yourself. Allows me to do my work much more efficiently. The amount of time i save uploading and downloading my photoshop images from the corp server is huge!

Ottawa, ON

Re: yeah...

$65/month for Ultimate? That's pretty damn good. I think they advertise it at twice that. I could barely get them to drop to $55 (before tax) for Extreme when I called to cancel.

Review by quidnunc See Profile

  • Location: Richmond Hill,ON
  • Cost: $110 per month
Good "reliable, fast"
Bad "heavy use is expensive"
Overall "good product, declining value for money"
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have had cable internet here since the mid 1990s when it was Shaw. The service has always been reasonably fast. The catch was that there were some years when there were regular outages - sometimes days and weeks; however the service has been very good in the last years. I can't remember the last time the service went down. There are few hours here and there late at night when they are doing maintenance but overall the service is very reliable.

The problem I have is internet use has evolved. Companies like Rogers want to protect their profits in cable television and turn their internet service into a cash cow. So me and my family actually using internet based services like Netflix or Steam puts us in a position where we run over our 95gb cap and the only option was to pay $50 extra a month, or ~$110 in total or change to a higher plan that is just as expensive and hope that cap is enough in the future. So when I heard Rogers was raising the maximum penalty for crossing the cap to $100 a month I had enough and switched to another provider. I already pay Rogers $150 a month for cable television - it seems like they also want to charge people like me $150 a month for internet which is ridiculous. I doubt I will get a product of similar quality from a third party internet provider but the value seems to be a lot better with a third party provider due to choices Rogers has made to punish and extract unreasonable rents from people who are early adopters of internet based services that will be common in the next few years.

member for 3.4 years, 93 visits, last login: 4 days ago
updated 2 years ago


Review by engineered See Profile

  • Location: York,ON
  • Cost Contract price not specified. (month by month)
  • Install: about 15 days
Good "relatively fast"
Bad "expensive, low bandwitch cap"
Overall "low value, use reseller like Teksavvy or Distributel"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

On Extreme with 150gb cap.

member for 9.5 years, 32 visits, last login: 309 days ago
lodged 2.1 years ago


Review by CANADIANSOUP_t See Profile

  • Location: Mississauga,ON
  • Cost: $65 per month (12 month contract)
Good "90"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings above consensus)

upgraded to Extreme plus, with new upload speeds, received a really good deal . i'm happy

member for 2.3 years, 20 visits, last login: 2 years ago
lodged 2.2 years ago


Review by snowblossom See Profile

  • Location: Ottawa,ON
  • Cost: $60 per month
Good "Reliable connection"
Bad "Overpriced, and it seems Rogers still throttles P2P transfer"
Overall "Not worth the price"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've been with Rogers since 2003.

If there's one good thing I can say about the experience is that the connection is very solid. There's probably been less than 10 major service outages since the beginning, and the low latency is satisfying.

On to the cons:

I've switched the speeds a few times, but for the most part, I've been using Rogers' Express package. For the current price of $49 (+$4 modem rental), the speed is decent 16~18 Mbit/s down, ~500 Kbit/s up. However, I believe Rogers still throttles P2P connections, as I can't get decent speed on well seeded torrents most of the time. And then there's the problem with the dinky 60 GB cap, with the ridiculous $2/GB over-usage fee with a high $50 cap, compared to TSI's $25.

I will be switching to Teksavvy's 25 Mbit/s DSL line as soon as it is available in my area.

Edit 2012/05/27:
Didn't feel like waiting any longer for VDSL2 connection to be available in my area, so I gave a Rogers a call to cancel and switch over to Start Communications. Rogers CSR offered a retention plan of 50% off on 1 year contract, so I decided to stick to Rogers for a year more: my problem was mostly with the cost side of the things, so 50% off seemed like a decent choice, and I upgraded to the Ultimate service.

Pretty content with the service so far, and it seems there's an upstream upgrade on the way.

member for 2.2 years, 13 visits, last login: 2.1 years ago
updated 2.2 years ago



Ottawa, ON

Rogers High Speed

Yes they Slow Down the p2p torrenting clients during peak hours they say its illegal and the have permission from CRTC


Review by hafizdoc See Profile

  • Location: North York,ON
  • Cost: $28 per month (12 month contract)
  • Install: about 1 days
Good "Decent speed"
Bad "Fraudulent chargers for internet usage"
Overall "A waste of time and money, stay away."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings below consensus)

I've had Rogers internet for about two years now and after paying $41.67 per month for 25 GB, I was very unhappy and called in to see if I could get a discount. After much negotiations, my bill was reduced to $28 per month, including taxes. However, I was required to sign a one-year term. After observing how I've had no major problems with the service, I decided to agree. However, the experience has been a disaster.

Rogers business plan is flawed to the point where customer service and technical support is a joke. Some of the people working in the customer service and technical support departments have no common sense. Providing simple requests and asking questions is somehow too hard for some individuals working there. As a customer, I've been treated with absolutely no respect. At times, I've been hung up on while waiting for hours on the phone. While talking with a customer service rep, if I ask to speak to a manager, they are reluctant to transfer you over. It almost seems as if they do not want you to speak to their supervisor.

In regards to my main problem, I have been receiving fraudulent bills that have been continuing for the past two months. Charges such as a Technician Installation fee for $49.99 and a Service Activation Fee for $14.95. My internet service was continuous and was never disconnected so I didn't understand a service that is already activated, needs to be reactivated again. After fighting vigorously with Rogers, these charges were dropped, but things didn't end there. Now I'm being negatively billed in my internet usage. First, I was sent a bill for over usage, after Rogers shutdown my access to the Rogers website. Now I couldn't monitor my usage and figure out how much internet I had left. After fighting these charges, they were also reluctantly dropped.

Now things have taken a disgusting turn. Because of my busy work schedule, I've had to reduce my computer use to half of what it was before. The strange part is, my internet consumption went up! I was mortified. Simple things like checking my email, sending a couple of small emails with some light surfing of the internet resulted in billings of over 2.5 GB per day! This continued for a number of days and now my internet has been exhausted with one week to go. I have called Rogers more than a dozen times and have been given pointless excuses simply to shift away blame from the company. I've demanded that this internet usage be returned back to me because this is something I have not used, they have refused. I asked for proof that I've used this internet and they cannot provide that too. They don't state a reason because frankly they don't have a logical one to begin with. Instead I hear stupid excuses about my wireless router not being secure and that someone from the outside using my internet. Yet they refuse to do anything about it. Sort of like saying, "it's your problem, now you figure it out." My guess is that Rogers is negatively billing it's customers and pocketing the cash. Now I'm wondering how long has this been going on without my knowledge.

My case went to a Manager after calling over a dozen times overall and my situation was still not solved. After being so frustrated and worried about my internet service and wondering what nasty surprises I would get in the mail, I realised that as a consumer, I have a legal right to terminate the service agreement to protect myself. When I demand that my services be terminated, Rogers then out of the blue, demands a $200.00 early cancellation fee, something that was not disclosed to me earlier when I signed up. I advised them about this and they simply say that I'm cancelling within the contract period. Yet they don't realise that if the contract was gained under false pretences, it's not valid. In fact, when I reminded one of the customer service reps about my legal rights in this situation, she goes so far as to say that these rights don't exist. As I said earlier, the overall service is ridiculous.

Now I understand why Rogers receives their billion dollar profits from, they have sought to fraud and trickery business practices to make their fortune. Services are being overpriced way over competitors and now their new business plan is to rip off consumers. I am so furious that I have contacted the Commissioner of Complaints for Telecommunications Services. I'm also going to call the Ministry of Consumer Services in regards to terminating this contract. This is a matter of my money and a matter of principle, I will fight them to the nail to get away from this contract to save myself from being ripped off. If need be, I will contact a legal aid representative to take further action in this matter.

I would like to advise other consumers on this forum. Think twice before going to Rogers and Bell. I've been a long time customer of both and have lived to regret it. There are other smaller companies who respect their customers by offering the same products with more value for the money.

Never again will I be a Rogers customer.

P.S. One more issue, to all consumers on this forum: Please take the time to look at the photo provided. This is an image of the main cable box at the back of my apartment building, which houses all the main connections for the apartment complex. This box sustained damage and was neglected by Rogers for months. After many attempts from my superintendent to contact Rogers, they never came to fix it. To this day, I still don't know if it has been fixed.

Imagine that.

Click for full size

member for 2.4 years, 1 visits, last login: 2.4 years ago
updated 2.4 years ago