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Review by blazingluke 
Posted: 299 days ago
member for 3.3 years, 40 visits, last login: 4 days ago
 Borden,ON
 $60 per month
 about 2 days
 "Unimlated Usage for $25"
 "Connection stability, latency, consistency, reliability"
 "Awful"
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This is the only option I have for broadband in my area. I ordered the top tier service expecting to receive the highest quality they have to offer. Turns out their highest quality is nothing like they advertise it to be. Online videos stream very slowly, online games lag to the point of being unplayable, and download speed is always different, but never anywhere near the speed I'm supposedly paying for.
Overall, very dissatisfied. You'd think at this price they'd actually offer something that remotely resembles quality instead of this crap.
On several occasions over the past few years I've found that their telephone support is very unfriendly and they act as though whatever problem you're having isn't worth their time, regardless of what it is. There have been a couple instances where I've been surprised though.
Oh, and the Rogers homepage is probably the slowest loading website I've ever accessed.
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Review by nfistzw
UPDATED: 300 days ago
member for 6 years, 68 visits, last login: 299 days ago
Toronto,ON
Contract price not specified.
"reliable, quick installation"
"might be throttling torrent uploads, but downloads seem ok"
"recommended"
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Had previously been a teksavvy customer, but when I moved to my new house they left me stranded for several weeks without internet. In fairness, it was probably a Bell issue, but I've grown tired of companies blaming their suppliers for problems. Teksavvy provided great phone support throughout, but unfortunately, from my perspective, I just care if things work. Nothing personal, Teksavvy.
Since I work from home, internet connectivity is critical. I eventually phoned Rogers one evening just to see how long it would take them to get me hooked up. I was pleasantly surprised (and a bit skeptical) when they said they could have a tech at my place the next day. Sure enough, a technician arrived the next day, did a bit of wiring, and I was good to go. I've been with Rogers for 4 months and so far connectivity has been very reliable. Rogers is a bit more expensive than Teksavvy, but only by a few dollars / month.
Overall, I'm a fairly satisfied Rogers customer. Can't say the same for their mobility service, but high speed internet has been fine.
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Review by mycomputers
Posted: 311 days ago
member for 1.4 years, 40 visits, last login: 81 days ago
Markham,ON
$47 per month (12 month contract)
about 4 days
"it's been a while since i've had rogers last i was with them nothing good to say..."
"very bad leveling of speeds was never stable."
"I wouldn't go with them unless you extremely have too!"
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I can list a whole lot of things from the days I was with rogers...
1. tech support was for sure better then the other competitors.
2. prices were always so high.
3. speeds weren't always, what was advertised
4. modems always overheated
5. it was like a rollercoaster ride with them.
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 Review by McFly
UPDATED: 314 days ago
member for 8.2 years, 3252 visits, last login: 2 days ago
Carleton Place,ON
$45 per month
"Great Reliability"
"Download caps, should have higher download rates."
"Blazing fast, zero down time. Way better then DSL."
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Moved to a new house. Pre sales was great. CSR was not pushy at all. Tech showed up on time to install service. Tech was very friendly (was not a Rogers tech, they sub contracted local cable guy) Service has not been down since I moved in, even have the same IP address. Dont like the 50GB download cap, even though I dont come close to it. They should offer faster speeds. I have the 7MB down but companies in the states are offering 20GB+ download speeds for the same price. Overall, very satisfied with service.
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Review by azurerose
Posted: 316 days ago
member for 316 days, 1 visits, last login: 286 days ago
Scarborough,ON
$50 per month (36 month contract)
about 3 days
"Reliable, Fast"
"Bandwidth limit"
"Fast and reliable and it works."
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I've been with Rogers since about 2004, and I've only experienced one major connection disruption. I forgot the exact details, but I remember my connection was back up in a few hours.
I'm currently on their express package using a Motorola surfboard that I bought instead of renting, and I'm getting the advertised speeds almost consistently. BitTorrent is mostly unthrottled as usually my torrents go at 500+ kb/s. Trying sympatico last year, my torrents ran at 30-40 kb/s max even during non-peak periods.
Their technical support is excellent as well. At the beginning, when they first came and got everything installed, they split the signal from my TV. This caused me to experience occasional loss of connection, so I called their tech support and sent someone who came in two days and ran a new cable from their box at the side of my house right to my modem in the living room. The connection quality was excellent from then on, and still is.
My only complaint would be the bandwidth limit. If you like to download a lot, like me, 60 GB might not be enough.
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Review by don_quixote
UPDATED: 323 days ago
member for 1.6 years, 53 visits, last login: 179 days ago
Toronto,ON
$50 per month
about 7 days
"Little downtime, fast, friendly customer service"
"Throttling, very low cap, customer service often clueless, expensive for what it is"
"Good - if they are your only option"
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I've had Rogers since I can remember (1998 or 1999), back when it was still @home and when broadband was still a novelty. Well, much has changed!
First, having also used Bell in the past -- they're better than that. The customer service has been friendly every time, something I've never experienced with Bell (I took up their free trial a few years ago to test it out and I wouldn't go back if they paid me). However, the tech support is scripted and you must often run around doing things they tell you to do even though you KNOW that it's not the problem. This is not terribly useful.
The uptime is impressive and I haven't been disconnected in a very long time. Speeds are as advertised, except they throttle P2P.
The cap is very, very low - and I hardly download everything I see. I do watch streaming satellite TV, mostly foreign public broadcasters I can't get from my cable. Some of these go up to 1 Mb / s, or 450 MB per an hour of broadcast.
Generally, I hover around the 60 GB mark, and I don't think I'd be going over the Extreme limit of 95 GB. However, I am sick of giving good money for an expensive, crippled service. How can Rogers get away with charging over $40 plus tax for a 7 Mb connection and such a ludicrously low cap? I will be switching to Teksavvy shortly, where even with a dry loop connection I'll be paying a bit less for an admittedly slower connection, but with more than three times the cap.
So long Rogers - I hope one day you become a less crappy provider.
UPDATE: Finally canceled the service today; it felt very good.
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Review by McJugga
UPDATED: 328 days ago
member for 344 days, 38 visits, last login: 13 days ago
Nepean,ON
Contract price not specified.
"Very Fast and Reliable. (10m Mb/s $54.99)"
"only a 95GB bandwith limit, bad support"
"Good if you don't download a lot"
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To start, I bought the extreme package, 10 mb/s for $54.99 a month with a 95B limit.
Rogers seems to be the fastest internet for the price in my area. The competition is mainly Bell (who has lower speeds for higher prices) and other DSL companies.
The service is pretty reliable, however we had some initial issues that they couldn't easliy fix. They eventually fixed it, but their phone support was terrible.
My main issue with them is the 95GB download limit. What is the point in 10Mbps if you can't download anything with it?
Anyways, if you don't really download a lot, but you do need the fast speed, Rogers is for you.
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 Review by iwarford
Posted: 329 days ago
member for 331 days, 56 visits, last login: 43 days ago
London,ON
Contract price not specified.
"fast, works, no connection issues"
"cap, dns munging, a bit expensive"
"If you want fast internet that works, and you don't use it alot, it's fine."
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Consider this an exit-review. I've recently dumped Rogers Hi-Speed for Teksavvy's 5G/Unlimited plan.
I've been with Rogers since probably around 2000 or 2001. I first got them in my apartment, and kept them when I moved into the house. I don't recall the installation details or signing up issues from back then, and I doubt my memories would apply to the current process anyway,
Since about 2003 or so, I haven't had any significant connection issues to speak of. Previous to that time, I had the support number written on a piece of tape on my monitor, as I called it that often. But since then, it's basically been always working for five straight years. Certainly, that is the one thing that they have to recommend them -- they are reliable.
However, in the past year they've done a few things that really did it in for me -- mainly that they slapped me with a 60G cap, which is simply too little. If I go over that cap, it's $1/gig up to $25. That is, the effective price for me (before modem rentals, and all the other nickel and diming Rogers does on the bill) is $70. I could have gone up to the next tier of service and gotten a 95G cap -- but that's really not much more, and just raises the cost of unlimited bandwidth to $80 instead.
The other thing they started to do was hijack failed DNS queries and redirect web pages to their search engine. If this, alone, was the problem, I wouldn't have switched -- FreeDNS can work around that. But it's still worth taking note of -- they have no problems just randomly changing how your internet works for some protocols. They've also been intercepting web page loads to nag me about getting near the cap. I didn't torrent on Rogers (because of the cap), but I gather they were filtering those as well.
Despite that, I'm still not hating on them. They are reliable, and they are fast -- as long as you don't make use of that speed for very long, you'll be fine. If you don't mind the cost, the caps, the filtering, the dns hijacks and the Kafkaesque tech support, it's perfectly fine service.
I wouldn't recommend it per se, as I would generally recommend Teksavvy first, because of the price. But it's not terrible service if the downsides don't bother you.
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Review by EMC_guy
UPDATED: 335 days ago
member for 2.1 years, 266 visits, last login: 182 days ago
North Gower,ON
$45 per month (12 month contract)
about 7 days
"higher speed than DSL and wireless"
"slows down during busy times"
"Still OK"
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Update2: Rogers cable is working fine for a few months now.
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Review by sclewin
UPDATED: 335 days ago
member for 336 days, 1 visits, last login: 335 days ago
Collingwood,ON
$47 per month
about 4 days
"A littlr easier"
"Bad company, Poor customer service, expensive, slower than advertised, slow internet, calls their customers too much"
"Use a smaller local company. They always care more about their customers and usually have better customer service."
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Until I move in a few months I am stuck using cable internet because of a poor phone system. Rogers is the only cable company, so I am forced to use them at the moment. When I move I am certainly changing back the Bruce Internet who are a smaller more local company.
I never get the 7mbps they advertise and I am constantly waiting for web pages to load. I can't even use FTP half the time as it keeps on giving me errors.
Of course the worse thing about Rogers is their almost-illigal internet shapping policies. The worse in the entire world. You must use the internet the way Rogers want you to, if not they severly slow down your internet and still charge you for it! Nice little scam there.
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