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 Review by Dipsomaniac 
UPDATED: 341 days ago
member for 7.9 years, 3062 visits, last login: a few hours ago
 Toronto,ON
 $55 per month
 about 4 days
 "Speeds are high as long as they approve of your data."
 "Traffic shaping, no data neutrality, impossible to get data policies from them."
 "Look elsewhere unless basic services are all you want."
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We switched to Rogers because we got tired of (a) paying for a phone line that we had no use for, while also paying for cable TV, and (b) we also got tired of Bell being unable to maintain consistent service in our area (a week of download speeds at less than 56k and no help from them). So we called on a Monday to have the install performed and got a Friday appointment (and it's nice to see that it's now only a 3 hour window, not 8 hours like back in the day).
Latest update: We're starting to get tired of Rogers feeling that they should be the arbiter of how we should use our connection. Frankly, the only reason we're still with them is that our contract is up in a month or two and we'll be able to cancel our service and go with a data-neutral ISP without big ol' penalties. Rogers is fine if you want basic browsing and email (of course, if that's all you need, you don't need an 8 Mbit tier) but if you want encrypted connections or reliable BT services, look elsewhere. We're going to. I simply cannot abide my ISP telling me that my legal uses of bandwidth are not something that the company will permit.
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Review by Taylor Brown
Posted: 345 days ago
member for 1.5 years, 99 visits, last login: 13 days ago
Russell,ON
$44 per month
"Good ping times"
"Throttling, blocked ports, no tech support, over priced, nothing to do with your good ping times, dropped connection"
"Avoid. Just Avoid."
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Been with them for years, until I discovered independent DSL ISPs. Now I'm with Acanac. These guys have no tech support, high prices, dns issues, and plenty of downtime. Impossible to game or torrent, everything is blocked, can't even access outside mail.
Do yourself a favour, and find a good independent company to go with.
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Review by arsenaum
UPDATED: 359 days ago
member for 3.5 years, 8 visits, last login: 359 days ago
Moncton,NB
$51 per month
about 1 days
"Good download speed most times."
"slow to load some web pages to the point of timing out"
"satisfied with the service overall"
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Ordered high speed Extreme at $51.95 per month with 15% discount as part of a bundle package.
Order and install was good and was up and running in about an hour.
I had a Motorola cable modem installed model SB5100 Surfboard
Worst experience was my connection dropping out several times a day almost like a dial-up connection.
Good experience is now that they have fixed my connection I can actually get download speeds of up to 1/MB /sec.
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Review by zinc
UPDATED: 362 days ago
member for 5.7 years, 2140 visits, last login: a few hours ago
Kanata,ON
$39 per month
"Fast, mostly stable... decent support"
"60GB monthly transfer limit that updates slowly, torrent throttling"
"If you don't torrent, don't mind the cap, and want speeds better than DSL, Rogers isn't a bad choice"
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I called in to see if I could buy a modem and get service even if the cable isn't in my name (shared with landlord). The first guy I got said no, then he wasn't sure, then he forwarded me to some other guy - who said I have to order over the phone and wait for a modem to be shipped to me, then a guy has to come set it up.
Ended up buying a starter kit from Futureshop ($99.95+tax for a DPC2100r2 modem) which included 3 months free Express service; Futureshop guy said it was okay, and if I didn't work out I could just refund the whole kit within 14 days anyways.
Setup was simple and easy since we already had cable running. I spent about 30min on the phone with an activation guy, mostly waiting for him to type thing into his system. As soon as I got off the phone, I could get on the 'net.
Their support seems decent. My modem started disconnecting often, so called in around 10pm on a weekday and waited less than 5 minutes on hold before I got a tech. He spoke proper English and determined that it was either my cable or modem and my signal was somewhat weak. He thought I had some router problems as well, but he didn't squarely blame it. Fast response, but not as useful as some people on this forum.
I don't use their e-mail or torrent. The 60GB cap is a bit close though, I'm the only one using the connection.
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Review by cpsycho
UPDATED: 1 year ago
member for 1.4 years, 424 visits, last login: a few hours ago
Orangeville,ON
$65 per month
"fast for web browsing, not including streaming"
"bad for everything else"
"I will be moving in the new year so I can get a better net choice."
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Update:
Since people asked for a proper review.
Rogers before 2006 was the best service ever. I never had a complaint about them.
First issue I had was when I moved, when they transfered the account the forgot to close the old account so I got dinged twice. I payed because it was only $50 dollers. They also had to come when I was at work, I told my wife to not let them touch our modem since we bought it. The switched the modem and started charging us the rental fee. When I saw this on the bill it took six months to get it worked out. The came up with every excuse in the book they could think about.
I also found out around that time in my area they were throttling BT, but that did not concern me since I never use BT.
Around November 2007, I had noticed they strated throttling other applications. The big one that was noticed was a game, since it is time sensitive I noticed it right away. I stopped playing games, started working on websites part time. For a couple of months all was fine, then my uploads to webservers were starting to get corrupted(if you have ever uploaded i a text file you know how small it is). So my websites were starting to get corrupt. Even lost a few customers I got because, I could not maintain or make new sites.
Around May 20th, I decided to never pay my bill ontime since at that time I did not know fully what was going on. Rogers employees never gave straigt awnsers. I paid my regular use. Not the 25 dollers late fee.
When I found out exactly what they were doing when I started doing tests, with packet sniffing. Tests:
BT - Wire Shark - NNagent - No control - Global Network - My House:
Packet resets, forging
BT - Wire Shark - NNagent - Select file, Select hash, private tracker - select provincail friends ontario, any service:
Packet resets, forging
BT - Wire Shark - NNagent - Select file, Select hash, private tracker - select provincail friends in City, any service:
Packet resets, forging
BT - Wire Shark - NNagent - Select file, Select hash, private tracker - select provincail friends in City, Rogers ONLY!:
Packet resets, forging
Counter Stike - Wire Shark - NNagent - private server from friends house - Rogers network ONLY!, same city:
Packet resets, forging
After tests and rogers sent the the late fees to collection, since they were the ones causing the issues in the network. I sent them a bill for time lost due to website design. They refused to pay it now I sent it to collections 
I have not moved yet but I did change my service to a local dsl provider. That has their equipment in the bell CO. They dont throttle or packet shape. I am very happy now.
Also due to the dpi they use, latancy has increased substantionaly.
Followup comments:  
anon213213
@rogers.com
| Hmmm.... No problems here. Your review is very incomplete. I am sure there are a lot of variables that are causing your poor connection. However you didn't mention much. Your review was nothing other than a "they suck" review. Which, honestly is pretty useless. I'm sure with a little effort and trouble shooting you could get most of your problems resolved.
As for the throttling, well good luck finding away around that. EVERYONE is suffering from this now. | |
|
Bellundo
@bell.ca
| Likely the worst cable internet provider in the world Rogers is worst than evil. If such a company existed in America they would see fines in excess of a billion dollars compliments of the FCC for abuse of customers and of course be shutdown indefinitely. Good luck in your lawsuit. Add a tidy sum for personal damages. | |
| ryangard
join:2006-02-21
Ottawa, ON
 ·Bell Sympatico
| Support Fiascos. Rogers has gotten to the point where I call until I get somebody who sounds competent on the phone to deal with my issue. Its gotten to the point where I have to call Rogers myself instead of letting my wife call, as they take advantage of the fact that shes female on the phone quite often. Its a piss poor tactic, but it seems the case anymore. | |
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Review by marks69
Posted: 1 year ago
member for 7.2 years, 208 visits, last login: 59 days ago
London,ON
$80 per month (12 month contract)
about 4 days
"fast"
"it's rogers, the company sucks"
"better than primus"
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after 2 years fighting with primus i bit the bullet. rogers the company sucks and will end up screwing you but the service is ok. they just need too get rid of caps and the whole office setup.
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Review by otmosziz
Posted: 1 year ago
member for 1.1 years, 15 visits, last login: 127 days ago
North York,ON
$75 per month
about 7 days
"They got better than my miserable days with rogers in past."
"60GB cap, Overcharge, P2P blocking"
"I hate to use it, but for now... until I find something else."
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Have you heard about the company Futureway? FCI Broadband.
This used to be my beloved 3 year long ISP.
They were Super Fantastic.
Never disconnected, Always answers phone without waiting, Never cheat on bills.
AND... Rogers bought them out of the market.
So then, I researched a bit, bought a Teksavvy dsl.
Within in one month, it was a complete disaster, Bell tech has to visit me 5 times only in september alone.
Finally, I had to choose rogers.
I don't like to use the word hate so, I Dread Them.
rogers is Canadian shame.
Help me find some company like FCI.
No rogers, No bell, No teksavvy, No third party bell.
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 Review by Bender_2k
UPDATED: 1 year ago
member for 6.8 years, 1786 visits, last login: 1 days ago
Woodbridge,ON
$54 per month
about 1 days
"None?"
"Terrible tech support, changes terms of service without notifying at times, BT throttling"
"Avoid Rogers and get TekSavvy, Rogers is a joke"
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Canceled my service with them and and switched to TekSavvy. Was fed up with usage caps, overage fees, and bittorrent throttling.
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 Review by Mashiki
UPDATED: 1.1 years ago
member for 7.8 years, 2634 visits, last login: a few minutes ago
Woodstock,ON
$55 per month (2 month contract)
about 1 days
"Quick, and fast setup."
"Occasional hickups, slow newserver and DNS problems(proxy related), loop hangs, poor connections outside rogers domain"
"Decent enough, good as be considered for lack of compition. Could be much better."
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This is an ongoing review of the Rogers ISP since installation since Jan 2002, for most recent updates please look to the bottom of this review.
Was ordered at 3000/500, consitant speeds of 1600-2900/380-440.
I called on a monday, setup was done on tuesday at 9am. Total instalation time was approx. 1hr, including the installation of a new outlet.
Cost break down -
$39.95/mo service
$5/mo for modem
TOC - 12mo.
Provided, free NIC either PCI/ISA or USB. Choice of modem, Terayon, RCA.
ISP states a dynamic IP, but I've had the same IP since Jan.
Currently at my local hub, a bad router is being used I'm talking to the local tech to get it replaced. Hopefully sooner then later, I've had one instance where the service has been down due to my ISP's hub UPS not kicking over.(aka falty UPS) which has been replaced.
Any comments can be pointed here, and I'll be happy to answer them. Or send me a private message and I'll reply as well. I check the site every 2 days.
---
Time for the glorious Update -- July 6, 2002.
Well I've been on Rogers for 5 and alittle bit months, and things have started to go down hill. I have a feeling it has to do with them signing more customers then they have capacity for. Meaning that I've gotten the dreaded 1500/192 downgrade, or would they call that an upgrade?
Since I've been downgraded to the new speed, the best I've pulled from nyc is 1000/182, unfortunatly this is not what I've signed up for. I do have the little brochoure that they gave me when I signed up and it's actually written inside for top listed speeds of 3000/500, ofcourse when contacting support they simply call you nuts.
It's rather unfortunate but I think they know they will start to recive an influx of users from bell, as such will boost their user base. I've started looking into new ISP's as of the 3rd of July. The biggest complaint that I currently have and this has crept up in the last two-three weeks is the "loop-hop", where wether it being a switch, or bad router or something else, causes a users connection to get "hung" at the main office.
Usually that means Your computer, ->local cable office, to booster, to main office or second booster, and it seems to hang out, basicly cutting you off from various parts of the web. You can get a website in europe or asia, but you can't get one in downtown TO. Wether this has to do with teleglobe, or with something internal at rogers I have gotten no offical or unoffical response from them on it.
I do have a few DSL providers in the area, that offer the speeds that I was getting. Tho it would be nicer to have another cable company providing access here, I understand that the terms are rather draconian.
Feel free to post a reply, I'll answer as soon and as able as I can.
-----
Update 3
Connection is more or less stable now I still have the same IP that I have had since last year. The IP was orginally supposed to be dynamic(72hr rotation), but I'm not complaining.
Here are some current speed tests from Woodstock.
2003-01-15 12:22:06 Speed test (det.speakeasy.net) 1210/184 kbps
2003-01-14 11:22:44 Speed test (det.speakeasy.net) 1071/182 kbps
2003-01-13 22:07:39 Speed test (wc) 816/186 kbps
2003-01-10 21:31:43 Speed test (bos.speakeasy.net) 961/184 kbps
2003-01-02 14:06:02 Speed test (ec) 966/186 kbps
2002-12-22 22:23:10 Speed test (nyc.speakeasy.net) 749/184 kbps
2002-12-20 02:02:10 Speed test (ec) 1002/185 kbps
2002-12-20 02:01:19 Speed test (speedtest.cogeco.net) 1286/339 kbps
2002-12-08 14:56:59 Speed test (ec) 1069/186 kbps
The one from the 15th is the first speed test from speakeasy that has a speed over 1200 in 8 months. It's tolerable but I want my 3000Mbit connection back.
Update 4:
More or less okay, been some fluky things the last few months. Today is the worst it's been in months. Drop outs, modem resets, massive packet loss. Woodstocks routers have gone up and down all day today. The news server is back up to almost tolerable levels, but I still use Supernews.
New set of Speedtests:
2003-08-01 14:42:39 Speed test (ec) 924/184 kbps
2003-07-21 15:14:18 Speed test (ec) 1074/184 kbps
2003-07-20 17:46:54 Speed test (ec) 921/185 kbps
2003-06-26 02:38:20 Speed test (la) 842/180 kbps
2003-06-26 02:37:31 Speed test (ec) 1235/186 kbps
2003-06-24 00:14:13 Speed test (wc) 517/184 kbps
2003-06-24 00:02:58 Speed test (la) 530/126 kbps
2003-06-23 23:59:56 Speed test (ec) 1190/185 kbps
2003-06-15 16:47:44 Speed test (wdc.speakeasy.net) 907/184 kbps
2003-06-15 00:28:28 Speed test (ec) 1092/184 kbps
2003-06-04 15:31:41 Speed test (ec) 1098/185 kbps
---
Nov 6th 2003.
Things have been interesting. I spent a month with a modem that went up and down, September to October, two techs which were dispatched, the first tech checked the lines which were fine and left the second replaced the modem. Finally got a replacement modem. Unforunatly, it's the same brand as before. A TCM200, the DOCSIS(Toshiba) wouldn't work at all. There was something wrong with the modem, but I still haven't found out what, and people that I know who work for Rogers are unsure of what the problem with the modem is either. Hooking it up causes it to eventually drop off the network, and it's then unable to confirm information with the DHCP server.
There has also been an increase in speeds which I'll list after this update, not sure if the speed increases are perm. or not. The IP which I had for a constant period has switched, and and at one point I had 10 new IP's in the span of 48hrs. It should be noted that I use Windows 2003 to route my computers. This problem seems to have been cleared up. DNS problems still exist, and I run an internal DNS server for resolving now.
The routing has also changed from Woodstock, and there are now more outbound hops to get to an outside node from the Rogers network. On average it was 15 hops to get DSLR reports before the change in Sept. It's now 20.
2003-11-03 03:21:49 Speed test (dslr-west1.megapath.net) 1840/356 kbps
2003-11-03 03:20:28 Speed test (dslreports-west1.speakeas) 2076/360 kbps
2003-11-03 03:19:20 Speed test (speedtest.cogeco.net) 2342/247 kbps
2003-11-03 03:18:41 Speed test (ec) 2117/365 kbps
2003-11-03 03:17:21 Speed test (speedtest.cogeco.net) 2375/253 kbps
2003-10-31 01:47:28 Speed test (ec) 2203/367 kbps
2003-10-28 09:27:53 Speed test (dslreports-west1.speakeas) 1813/348 kbps
2003-10-25 15:27:04 Speed test (ec) 1958/348 kbps
---
Saturday Mar 13th, 2004
Routing is still an issue and provisiong as well as other work on the nodes has caused a slowdown across the city. Rogers has yet to give an actual reason as to why the speed has dropped 900kbps or why it has happened after the work on other hubs. DNS issues remain an issue I run my own in network DNS server now, and stalling when downloading e-mail is a common problem. Waiting upto 2 mins will eventually work. As it stands my replacement modem does seem to be working well still. I believe I will be looking for a new ISP shortly, the fluctuation in speed has become a real irritation.
2004-03-13 22:21:30 Speed test @ dslreports-west1.speakeas 1109/353 kbps
2004-03-13 22:11:24 Speed test @ ec 1616/373 kbps
2004-03-13 22:09:13 Speed test @ speedtest.cogeco.net 1672/348 kbps
2004-03-13 22:08:40 Speed test @ dslr-west1.megapath.net 208/345 kbps
2004-03-12 16:40:26 Speed test @ ec 1157/273 kbps
June 23/07
Contract has been changed to cable billing rotation. 2mo contract billing.
Last two years pretty much uneventful, in the last 5 months there has been two or three service interruption's ranging from 10-30mins for provisioning. And a severe issue with rogers' choice of an external provisioning provider to AT&T which caused issues to other networks, causing nearly 80% packet loss. Rogers unfortunately was very slow to take customer complaints and work with them to resolve the issue.
Switched over from an internal server to a netgear hub with internal dns server and firewall. The Yahoo-email merger was and still is highly annoying, since I don't see the service I don't see any benefit from it.
Usual upgrades have gone through Woodstock without any major issues, and slowdowns really haven't happened since the old mass proliferation of the service that happened in 2004, the service overall in this area has leveled out. However following the upcoming year with the increase in housing, business and such due to the two Toyota plants and increase in general population around here I expect another decrease in speed.
The speed increase has gone through as well, roughly getting a speed of 5800/520 from most test servers.
My tech and services rating will remain the same, connection reliability has been moved to 4 from 3. As long as the the transfer caps remain the value for money rating will remain at 3, especially with other companies in the area that offer DSL. However with Woodstock's dreadful telco system, cable remains a more stable choice until Bell upgrades the majority of the system.
Oct 14/08
General improvements in the overall quality have been seen, however due to various issues at border points that have been ongoing throughout the last 6mo, the ping quality to various gaming servers has been 'fair to poor' where a year or more ago I would see 80-120ms at prime, I'm now seeing 200-600ms with rogers not doing anything despite repeated tickets showing the issue being on their end.
As it stands my rating won't change. Still waiting on general 'bell' upgrades on the copper around here. 2009 can never come soon enough.
We've also seen the decrease in the total cap, to 60gb. Don't sneeze you might go over it.
Following speeds:
14-10-2008 09:45 PM j-speed 5511 Kbps 503 Kbps New Jersey, USA
07-08-2008 09:08 PM f-speed 6122 Kbps 490 Kbps NAC (Parsippany NJ)
07-08-2008 08:36 PM j-speed 6459 Kbps 201 Kbps NYC, NY, USA
06-05-2008 03:32 PM f-speed 6581 Kbps 499 Kbps Speakeasy (New York NY)
Line Quality:
07-08-2008 08:43 PM Line quality 0% loss latency 59.7ms
06-05-2008 03:25 PM Line quality 0% loss latency 27.7ms
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Review by sensualpoet
UPDATED: 1.1 years ago
member for 5.1 years, 915 visits, last login: a few hours ago
Toronto,ON
$89 per month
about 5 days
"Reliable, consistent speed"
"A bit confusing in online tools"
"Good value for money, you get what you pay for"
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I was previously a Bell Sympatico customer and switched to Rogers after 6 weeks of run-around (and three modems later). That was about six years ago; no doubt Bell has improved.
Over the years,I have progressed to Rogers Extreme Plus and own my own Motorola Surfboard modem (purchased from Rogers in Jun 2004). The service is rated "18 mbps down/1mbps up"; I consistently score near 17 mbps/950 kbps using the test (almost) daily and recorded in the dslreports.com database. In general, I do not encounter the "slowdowns" that other report with cable technology. I live in downtown Toronto where I would expect the local neighbourhood is likely to be congested; but that's not my experience.
The install process was pretty simple at the original location; and when I moved, the service was up and running quickly. Except for (very) occasional brief outages, I've really not experienced any hassles other than some DNS problems reported elsewhere by Rogers users.
Anyone looking for lots of speed and bandwidth but wants to save some money should strongly consider the Extreme option -- saving $40/mth but getting the full measure of the 10 mbps. I use the Internet a lot (including significant amounts of ftp but no p2p); I am solidly satisfied.
I have three computers (1 desktop, two laptops) and two routers delivering secured wireless signal around my home. It all works reliably.
I save about $12 from the full price because I own my modem and get a 10% discount based on other bundled services.
I can't comment on service issues -- particularly call centre folk -- since I haven't had any reason to call about Internet specifically. I have found myself scratching my head sometimes using online tools and help info (how to find master account info; where are my Yahoo! groups; how do I register for Flickr Pro; etc).
So, a pretty happy camper.
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