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Review by downtownr 
member for 1.7 years, 152 visits, last login: 243 days ago
updated 1.6 years ago
 Toronto,ON
 $50 per month "Connection is very reliable. Speeds are as advertised." "Overage fees will eat your wallet. Throttling." "Service is reliable and speeds are consistent. Caps are too low."
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Was with Rogers for over 10 years. Service was great, rarely experience outages (maybe once every 2 years and they were often for less than a hour) and had NO congestion whatsoever.
Then they introduced caps and throttling. Service slowly went downhill from there as I live in a household with heavy downloaders. It wasn't so bad when they capped the overages at $25 a month but around last year they uncapped the overages and lowered further lowered the cap on their Extreme Plus Service. Sometimes I ended up paying over $150 a month even though I was receiving a 40% discount on the base price.
Used a Moto Surfboard DOCSIS 2.0 modem that I purchased outright from them when they were doing that for around 75.
Made the switch to TekSavvy this month thinking the grass would be greener without caps but TekSavvy is nowhere near as reliable (long and frequent outages) and congestion is horrible.
Would come back if they would raise cap and reinstate my discount. My experience with Rogers is nowhere near as bad as some others have described.
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Review by (hidden by request)
(review was emailed from domain yahoo.ca)
lodged 1.6 years ago
- L4J8C
- $55 per month
- "Typical speeds usually about 70% of advertised max"
- "Today speed is about 5-10% of advertised; Web site difficult to navigate"
- "Overall service is good, with some bad days every month or two."
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Today, Sep 21 2011, D/L 500kbs (usually about 7000kbs) U/L 64kbps (usually 500kbs). It was so slow I suspected my router and rebooted it, but no improvement. Fortunately, this is a rare event. Only if the extremely slow speed continues for another two days will I complain. Rogers has a speed test and its numbers and the dslreports flash test numbers are the same.
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Review by crt
member for 2.1 years, 62 visits, last login: 14 days ago
updated 1.6 years ago
- Kitchener,ON
- $110 per month
 about 7 days- "Fast and reliable"
- "Bandwidth caps and terrible service, Throttle P2P and online games"
- "Do not sign up with Rogers"
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$59.99/month + $50 over usage.
I have been on a grand fathered Rogers Extreme package; which was originally 10/1, today it's 15/1. A loyal customer since 2006, even after they added bandwidth caps, UBB, and P2P throttling - I stayed with them. Finally, when they began throttling online games as well, I gave up and cancelled.
Currently on Yak and unhappy, but that's another review. Going to try TekSavvy Cable instead.
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Review by UWSauve
member for 1.6 years, 18 visits, last login: 1.5 years ago
updated 1.6 years ago
- Waterloo,ON
- $99 per month
- (12 month contract)
- "Great at 6am"
- "Horrible speeds in the afternoon/evening/night, tech support clueless"
- "Might be decent in some areas, but definitely a horrible experience in my case"
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I've been with Rogers for over four years now, and the service was decent until recently. I upgraded to their 50mb extreme plus package, mostly for the extra bandwidth (250gb). As soon as September hit, I'm basically unable to get more than 1mb speed after 2pm until about 4am. There's a two hour window in the day that I actually get the 50mb advertised, after which it drops down and my internet is barely even useable in the evening.
I've been trying for three weeks to have the issue resolved, only to hear from Rogers that the problem is on my end, even when their own techs in my house with only their laptops connected experience the same issue. They usually just give me a new modem and leave.
I can't even watch youtube after 5pm without my latencies spiking to 4000+ and packet loss skyrocketing above 10%. Anything downloading more than 20kb/s completely lags out my internet connection and makes playing any games completely impossible (not torrenting - direct http downloading).
I'm not sure what to do at this point, it is really absolutely ridiculous. Took me 3 hours on the phone last night proving to the tech the problem wasn't on my end, I've finally had my ticket escalated and forwarded to their 'customer advocacy' group which will supposedly follow up with me to make sure it gets resolved. They haven't yet, though. I would find an alternative company to deal with, if it's at all possible in your area.
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Review by sclewin
member for 4.3 years, 4 visits, last login: 1.6 years ago
lodged 1.6 years ago
- Barrie,ON
- $68 per month
- (12 month contract)
- about 6 days
- "Reliable, almost never have disconnections"
- "Where do I start: bandwidth caps, high cost, throttling, url hijacking, and much more"
- "Not worth it. Don't support a company that uses questionable business practices to compete."
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Rogers is one of the major companies attempting to force bandwidth caps on all Canadians. Since Rogers introduced caps their overage charges have gone up considerably and their caps have lowered considerably.
In addition Rogers does url hijacking and considerably strict bandwidth throttling. Not as bad as Bell, but still very bad. Their prices are high and all you get in return is the same reliability you can get from a good company.
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 Review by JCohen
member for 2.5 years, 857 visits, last login: a few hours ago
updated 1.7 years ago
- Nepean,ON
- $68 per month
- "Good speed and reliability."
- "Low bandwidth cap."
- "Alright for the price."
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I've been using Rogers High speed from the time they were still called @home and have not had many issues through the years and the issues that I have had have been corrected fast and professionally.
I am currently using the grandfathered Extreme package, 10Mbps with 95GB of bandwidth, the speed is fine but the low bandwidth cap is a killer. Using Netflix and other streaming services for TV Shows that 95GB barley lasts for the month.
I am also a gamer using both PC and xBox 360 and the speed is fine, just the P2P speed limiting causes issues with hosting games from time to time.
Overall Rogers is a good Canadian provider for speed and reliability but they could offer more bandwidth to the lower tier plans or adjust their plans costs a little bit to be more on par with some indie ISPs.
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 | | Indies they don't need to lower their price they actually pay a great deal of what the indie's don't in terms of maintenance, repairs, upgrades and truck rolls.
the ILEC providers will ALWAYS be around- resellers will go the way of the horse and buggy. | |
| | priyen
join:2009-12-23
North York, ON Reviews:
 ·Acanac
| Re: Indies The Last mile of the network is resold.
eg. let - represent 1 portion of the network.
Home - Carrier connection -Your ISP ------------------------------the internet.
Resell would be:
Home - Carrier connection - the internet. | |
| | priyen
join:2009-12-23
North York, ON | And if you think $68 is worth 10Mbps. your highly mistaken.
Verizon in the U.s. offers 35/35 for less then what rogers offers this person for. | |
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 Review by d4m1r
member for 1.7 years, 310 visits, last login: 1 days ago
lodged 1.7 years ago
- Kanata,ON
- $60 per month
- "Quality Cable Internet Service"
- "Low Cap + Costly"
- "New ISPs cropped up with better deals"
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Been with Rogers for 10+ years (rural part of Ottawa) and I've had MAYBE 14 days of downtime total which is pretty good....90% the service was temporarily out (TV was too) and it was restored hours later without having to call them. Speeds in my are were very consistent, latency was great, and for the longest time P2P wasn't throttled. It was great when they had no caps (6mbps down then), but I switched because of several reasons:
-my plan became capped @ 60GB/month which wasn't enough
-they started throttled my P2P stuff recently (January 2011)
-service was getting to price because I was going atleast $20 over each month because I was going over my cap
Had the Rogers Extreme Package (10mbps down, 1 mbps down, 95GB cap for $59) with a Motorola SB5120. Called to cancel because I was switching to Teksavvy but I was really just trying to get them to raise my can't but the guy said its just not possible. He offered to double my speed but 20mbps vs 10mbps made no difference to me...Now I am on Teksavvy and get 15mbps down, 300GB cap, for $20 less a month! The price wasn't a big deal, the cap was the main issue.
I'd say Rogers is still the best available in my area, but its also the most expensive. Teksavvy is a great deal but they have latency issue by the looks of things (review on them later), so I might end up switching back anyway....
@Customer service, despite what you read on here, if you are polite you will always get polite and courteous staff, I know I have every time I called! Also, its nice that the real technical guys are not the same as the "customer service reps" as I have emailed them trace route stuff directly and they actually understood what I was talking about 
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Review by bb tone
member for 2.7 years, 56 visits, last login: 39 days ago
lodged 1.7 years ago
- Kitchener,ON
- $60 per month
- about 6 days
- "reliable"
- "traffic shaping and caps"
- "Kitchener has other good options"
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Caps and traffic shaping are a real pain. My latest complaint is how difficult they make it to add a second hand cable modem purchased from kijiji instead of renting it from them.
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 J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1 | Rogers Yep, Teksavvy is now a good option. Will head there once this contract is over. | |
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Review by Nemo888
member for 7.4 years, 242 visits, last login: 3 days ago
updated 1.7 years ago
- Ottawa,ON
- $100 per month
- "Decent speed and reliability for surfing and email."
- "Torrents no longer work. Billing is extemely error prone. Throttling."
- "Horrible service. Without torrents high speed is useless."
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Rogers dreams of becoming a content provider. They want to turn the internet into cable TV. They are now prioritizing certain types of traffic while banning others. Now it is torrents, next it will be Netflix and who knows what after that.
I want a SERVICE provider not a CONTENT provider. This will destroy all the strengths of the internet.
On top of this billing is broken, no one can get anything done properly. The database regularly crashes and looses info. I've been over billed the last three months, lost my phone number when I moved and was threatened with collections because they lost my old account info temporarily.
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Review by a1_Andy
member for 7.3 years, 2477 visits, last login: 26 days ago
lodged 1.7 years ago
- Oshawa,ON
- $50 per month
- (12 month contract)
- about 7 days
- "when it works it good"
- "connection drops to 1.5 MBps daily"
- "It sucks"
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Ordered the internet 25 MBps 3 month half price trial. First installer came by on time spent a hour looking at the house then "threw" a 12 foot cable out the back of the van and told me to run the cable myself. I did ask him to run the cable arond the outsaide of the house but he said they don't do that as it's a brick house. So I asked him do run the wire through the inside of the house, he said that is an extra charge on instalation. Was told that a installer would be back "today to finish the job after the cable was ran. Basicly got a lasy ass installer. I ran the new cable from the cable box into the room where the modem would be and called rogers back. They can't come back for 3 days, first installer lied. 4 days later a new installer came and hooked everything up no problem (this wasn't a direct Rogers installer but a guy under contract with rogers).
Internet worked great for the first 3 months during the trial, recived 25 to 50 MBps no problems. when the trial was over I downgraded to the 12 MBps packedge. Thats when the problems started. Every day the connection will drop to 1.5 MBps normaly right at noon. I will have to reboot the modem 3 to 10 times before the 12 MBps speed comes back. Sometimes the speedtest will result in saying my closest host is Newfoundland. Seems to be some routing issue. Tech support is compleatly useless except for lodging complaints.
I don't fileshare (torrent) so its not a throttle (but tech support is quick to say thats what it must be).
So bottem line is they suck.
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