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Rogers Hi-Speed page on DSLReports
Six Month Rating

Reviews:
bullet 691 reviews (204 good) (309 bad)
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Review by bukkake1 See Profile

  • Location: Richmond Hill,ON
  • Cost: $40 per month
Good "It has the Capability of being an amazing internet service"
Bad "It doesn't care about my good point :/"
Overall "Shaw|Wave = t3h w1n"
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(ratings match consensus)

The reason I gave this gracious company 5's for Pre Sales and Install were due to the original process from back in the day with Shaw. I have not witnessed Roger's pre-install period first hand, but Shaw did a great job and there were no problems with the install initially. Since the change WOW.....................................

. I couldn't believe the speeds I was getting. What a drastic change................................My connection stability and speed dropped. I love my Rogers. Anyways, I soon started to complain to Rogers along with a group of friends who also were receiving degraded performance. We called many times complaining and I emailed them as well. The first thing they said was that there weren't any calls from anyone in the area (heh hard to believe when a lot of people had called). Then they wanted to tech support as if it were the only thing they could do. After the employee told me that there was nothing wrong they began to tell me that there were problems with the neighbourhood and didn't really give me any information that I needed such as if they were even thinking of fixing the problem. A few days later I called for my friend and I talked to a supervisor. I thought that the problems would be fixed as the supervisor scheduled a appointment to fix whatever was wrong at my friends house. When the technician came he looked around the house and took of an old Shaw|Wave thing on the cable and he removed it stating that, that was the problem. That did not do anything and my friend decided to show the tech how bad the connection was. The tech stated there was indeed a problem with the area but did not give him a reference number or anything. In this time I began emailing them and asking them to fix the issues. They gave me a reference number and false hope. When I called in a few days later giving them the reference number the person stated that there would be fixing to our area. I waited and waited and called again awhile later. This support rep told me that the problem had been taken care of but I stated that nothing was fixed. After checking into it he told me that the reference was the incorrect problem. The tech wanted to do his normal tech support and so says to him I says well it's still bad. He says to me at first that he didn't notice any issues but after a second ping to me they notice erratic pings. They told me to email again the tech support to see that my problem would be fixed. So I email them and I says to them I says "tell me when you will fix the problem".

I get a reply and ALEX M (the tech support guy) gives me that EXACT SAME REFERENCE NUMBER I RECEIVED BEFORE. I'm quite mad and I'm planning my strategy for my next step. Ya, and that's my story.

So I suggest all of you kids to go out and find ALEX M and yell at him for the trauma he has caused me and all the other Rogers customers.

Well I guess they don't really have to do anything to fix any of my problems seeing as they are the only ISP in the area. They can charge whatever they want to me and I'll still pay it. I'll be glad to take a 493kbps cap!

Should i bend a little more over so you can "service" me?

Remember the name is Alex M.

member for 13.1 years, 300 visits, last login: 9.8 years ago
lodged 12.9 years ago

Comments:

Review by justlam See Profile

  • Location: Richmond,BC
  • Cost: $40 per month (12 month contract)
Good "Fast connection in the mornings ; new features"
Bad "Speed Cap at peak times is ridiculous"
Overall "Will Rogers be able to provide fast connection without @home?"
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Advertised speed: Approx. 3000kbit/s down, 300 kbit/s up

In the morning: 1400kbit/s down, 360kbit/s up
In the evening: 450kbit/s down. 120kbit/s up

Rogers should reconsider some of the people they hire for tech support, it seems like people with a BIG "Rogers tech support 101" manual infront of them taking phone calls.

Two months ago, Rogers "accidently" removed all my @home email accounts and I have to activiate them again.

member for 13.1 years, 149 visits, last login: 8.3 years ago
lodged 12.9 years ago

Comments:

Review by boomguy See Profile

  • Location: Pickering,ON
  • Cost: $39 per month
  • Install: about 3 days
Good "speed, always on"
Bad "newsgroups, sporadic mail servers right now"
Overall "highly recommend"
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I was with Shaw in Pickering when cable first arrived. Shaw service was great.
Then Rogers took over, and service declined.
With the closure of @home, I decided to try Sympatico, since I didn't think Rogers was capable of handling the needs of their customers.
I tried Sympatico for 2 months, and came back to Rogers. In Pickering, at least for me, Rogers is the way to go.
Since I've come back to Rogers, service has never been better. I'm now getting speeds of 300KB/sec on downloads.
I can't comment on tech support, since I've never had to call them.
Rogers still has their problems. Unable to provide a good news servers. That baffles me, since I'm using @home servers in Ontario and BC that are on the Rogers network still. Why don't they just purchase them from @home.
On a scale of 10, I'll rate them a 7.
I'll never go back to the phone line, whether it be high-speed line or just a dial-up.

Paul Collett
Pickering

member for 13.9 years, 75 visits, last login: 10.4 years ago
lodged 12.9 years ago

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Review by Heineken77 See Profile

  • Location: Etobicoke,ON
  • Cost: $45 per month (24 month contract)
  • Install: about 10 days
Good "NONE! -- Stay AWAY from Rogers!!!!!!!!!!"
Bad "Terrible speed - Terrible Reliability on Connection - No consistancy - Poor Customer Service"
Overall "Rogers@Home in Toronto is NOT where you want to be!"
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BEFORE you get fooled by the good reviews by Rogers@Home customers ... note that many of them are jumping from Dial-Up ... obviously anything that comes through cable is usually much faster than Dial-Up ... but if you want to compare how good this service really is .. you have to look at how it ranks with OTHER cable providers ... and the experiences people have had using rogers who have been with them for a long time! Rogers does NOT even come close to what the overall standard is for cable ... in any area ...

Offer of 3000/400 ... best we've ever seen in 2 years has been 1300/350 ... this was not steady .. mabye only for an hour or two between 2:30am - 5am ... and not every night at this time would we be so lucky to get those speeds!

Terrible customer service. Connectivity is very unstable. Service does not interact well on a windows environment. Constant power cycling required. Had a tech come in and run a dedicated line for our modem. No improvement noted! Spent 15-20 calls/emails to tech support over that last 2 months, and absolutely nothing has been done. Our speed now is equal to that of a dial up 56k modem. They say they're having problems with their servers, however this has gone on for over 8 days!! This is absolutely unacceptable.

I am now leaving Rogers@Home to go with Telus.net here in Toronto for their 2500/650 package at $80/month .. if you can afford it, go for it! If not, go to Bell HSE and you'll have a much more enjoyable service than you could ever hope to get from Rogers@home ... Don't be taken in by them as myself and almost everyone I've spoken to who has ever dealt with Rogers!

member for 13 years, 80 visits, last login: 4 years ago
lodged 13 years ago

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Review by Stewie6 See Profile

  • Location: Newmarket
  • Cost: $29 per month (6 month contract)
  • Install: about 4 days
Good "Hi Speed, Reliability(so far....lol)"
Overall "good speed, if the connection stays reliable its great value"
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I was a subscriber for 3yrs back with @home, i left due to the terrible record of reliability, the cust service was reasonably good(even when i was furious and screaming.......:) ), i went to Sympatico HSE last June, the reliabilty was better(AT FIRST!!!) but the speeds dropped severely, their cust service was terrible, arrogance abounds to the point of telling me i had NO right to complain my service stopped altogether, well after 1 1/2 months of them trying to get the HSE back up,(platform changes et al) they basically gave up and said it could not be done?????, went back to Rogers and so far(1 month) it is 100% better now that they have the @home albatross off their backs, speeds generally range from 1200-2200 (download) way better than the 200 and change that i was getting at Sympatico, i recommend to give Rogers a try esp with the 1/2 price deal for 5 months they have going now, and unless Bells "central office" is your neighbour i would hesitate to go that route until after at least giving rogers a try,.........good luck and happy surfing!!!!

member for 13 years, 222 visits, last login: 2.2 years ago
lodged 13 years ago

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Review by preetham0000 See Profile

  • Location: Scarborough,ON
  • Cost: $20 per month (6 month contract)
Good "Wicked download speed i get at like 230 kB/sec.....and i have a consistent connection"
Bad "well upload speed is too low...44 kB/sec..."
Overall "Rogers is the best..if u live in toronto rogers is the best choice......others have many tech probs"
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After using 3 years of dial up. I switched to rogers and it is great. People often complain about connection problems and not good tech support. I never faced any of those problems yet. If u have connection problems then it is ur location not becaz of rogers caz i know this form my friends experience. As for tech support ya sometimes i heard they can be sloppy..but i wont say anytin abt this caz i never needed any( hope i wont in the future). The new offer is really good and i am makin full use of it. About upload speed that is the only thing i hate.....IT STINKS..44 kB/sec wat?? i upload abt like 2 gigs a day..so upload speed is not satisfactory to me.....anyway thats abt rogers.......................now dslreports.com is cool website for info and tests.....thanz

ENJOY!!!!!!!!!!!!1

member for 13 years, 14 visits, last login: 12.2 years ago
lodged 13 years ago

Comments:

Review by MaxBuF See Profile

  • Location: Moncton,NB
  • Cost: $20 per month (6 month contract)
  • Install: about 14 days
Good "Speed, Stability.... awesome connection"
Bad "Tech Support"
Overall "If your in New Brunswick, Rogers is your best choice."
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After being a NBTEL Vibe customer for 18 months, I decided to switch to Rogers (who were just starting to offer cable internet here in New Brunswick) because of the reliability and the speed of Vibe which is slow. I got this deal that the connection is 20$ per month for 6 month (120$ credit) which was a better price than 42.95 for Vibe. The tech people came and hook me up, it took about 25 min to make it work since they didn't have a guide for Windows XP. When they left, I went to test it here on the west coast server and I was amazed, 1700 down/340 up, I never went that high with Vibe who the highest was 500/400. it's been about a month and it didn't went down once so the reliability is great.I don't know if it's gonna be like this forever but we'll have to see

If your in New Brunswick, IF rogers is available take it unless your vibe is good which I doubt mostly.

member for 13 years, 13 visits, last login: 12.9 years ago
lodged 13 years ago

Comments:

Review by dslisdead See Profile

  • Location: Toronto,ON
  • Cost: $40 per month
  • Install: about 3 days
Good "i feel sorry for AOL users who pay 2 times less but get 50 times less"
Bad "DNS servers sometimes suck / no static IP"
Overall "well spent $40"
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the service's been good since the begining (7 months). all is installed for free and u don't pay for the first month (that might've changed since). the down part was when the installation guy came over with his girlfriend and installed everything whithout asking a single question about my prefferences. when i said that i have a NIC in the PC, the guy decided to keep the NIC that he was supposed to give me anyway according to the agreement (i wander if he toke it back to the office). also when a have questions and try to call tech support, it takes almost 1h and i usually give up (it's about the same with all of the providers i've seen). another problem is my DNS. it's rather slow but the ppl in tech sup don't seem warried. i'd appreciate if anyone could give me a fast DNS for toronto area.

member for 13.4 years, 18 visits, last login: 11.3 years ago
lodged 13 years ago

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  • Location: New York,New York,NY
  • Cost: $39 per month
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In a word the service is POOR. I recently waited for a new modem for
over 10 days; I finally went and got it and installed it myself!! As of
late the connectivity issue has been not to bad, but in the recent past
I was getting "Bounced" off line quite regularly. I have NEVER seen
download speeds as mentioned in here!!?? A DL speed of 60 to 80 BPS is
normal for me. If I had an option in my area I opt for it in a
heartbeat. Cheers terry J. Lynch , Dartmouth Nova Scotia

member for 45 years, visits, last login: 45 years ago
lodged 13 years ago

Comments:

Review by amanbirdi See Profile

  • Location: Toronto, ON
  • Cost: $24 per month (6 month contract)
Good "always gives consistent download\upload speeds. always around 2000kbps (download) and 375kbps (upload)"
Bad "at times maybe once or twice a day i lose the connection but not for long probably around 2-3 min"
Overall "Its better than having a dial up connection."
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Rogers@Home kinda rocks.

member for 13.1 years, 142 visits, last login: 12 years ago
lodged 13 years ago

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