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Review by brdbandp 
member for 11.8 years, 1 visits, last login: 11.8 years ago
lodged 11.8 years ago
 Point Pleasant,Mason,WV
 $50 per month "None." "Way too many." "Don't even THINK about it."
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One week install.
3:00 PM
Tech ran coax, 'tested' line.
Informed wife that we had an 'old' Terayon model.
Tech plugged modem in to 'test' it.
Modem never synced.
Made her sign contract.
When asked about the lights, tech told wife:
"That is normal."
Since this was a self install kit, (already a nic in computer),
tech gave us $20 nic as well. Told to buy a 3 1/2 drive since the
cd-rom that @home gives us does not contain driver.
(Driver was on CD)
Tech left, telling her that the system was 'ready to go'.
9:00 PM
I arrive home to 'Send' & 'Receive' lights blinking, meaning no sync.
We call support:
"The area is having problems, it should be back up within the hour.".
3 hours later (now)
We call support:
"Your area is back up. I'll log a ticket."
I ask why the system was not tested.
"The communication on the wire was tested."
I ask why the modem was not tested.
(Tech starts into a awful analogy)
"Problems in shipment can hurt a modem just
like a lightbulb on your car."
Bottom line: Modem was not actually tested.
I am a new customer who has no service.
Way to go Rogers!
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Review by india1canada
member for 12.2 years, 29 visits, last login: 9.7 years ago
updated 11.8 years ago
- Mississauga,ON
- $36 per month
- (5 month contract)
- "great download speed, installation was a breeze, im happy :-)"
- "slower upload speed (267 kbps)"
- "if u want 2 make the switch and arent patient 4 those dsl providers to come around for installation GO GET ROGERS!!!"
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I got this 2 months ago. in my area i have download speeds that max out at arond 2340kbps>>>> (thx to speed test). I have to say the upload speed is finicky, but same with adsl.
And ppl who cry about the speed going down, thats why u got DSL, U'r Wrong. When cable does slowdown, it still is as fast or faster than the advertissed speeds of DSL. DSL, is still tooo premature and has technical problems(Area where u live, Lines may be old, etc)
VIVA ROGERS!!!
if u want fast get rogers!
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 Review by whybother8
member for 11.9 years, 351 visits, last login: 5.2 years ago
updated 11.9 years ago
- London,ON
- $55 per month
 about 14 days- "Decent speeds, little downtime"
- "I LOVE my cable access!!"
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Oops, double post, sorry!!
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Review by pan1963
member for 12.2 years, 15 visits, last login: 11.8 years ago
lodged 11.9 years ago
- Gloucester,ON
- $40 per month
- "when resegmentation is done speed returns to normal...."
- "preformance degrades quickly and e-mail is horribly unreliable!"
- "Rogers is an obviously a monopoly in Ontario Canada, proving why monoplies are BAD for business!!!"
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As I see it the net is at the very least, MAIL, NEWS, WWW!
39.95 divided by 3 = $13.31 credited
until Rogers gets their %^& together 99 % of the time!
Not bloody likely! Wake up Rogers!
E-mail is an essential internet service!
What year is this 1996, ummm NO, 2001!
A week, a day, an hour, is too long for loss of this service!
(however, I would forgive an hour, which is rarely the case!)
I can't even keep track of how many outages I and other's have had!
Thank God there is Yahoo, Hotmail, etc!
The main difference here is we DON'T PAY for those services!
Lord knows, we can never rely on your e-mail service!
To continue to blame excite@home for their issues is wrong, period!
Any company can pass the buck!
The "RESPONSIBLE" ones do not!
Although today, there are very few of them left. :>(
Rogers, if you want to stay in top place for broadband in Canada,
its time to wake up and resolve these issues with e-mail!
If there was any competition at 300KB (ya right 150-200 KB usually...)
you would not be top dog!
Count your blessings, you won't be the only one's out there for long!
:>(
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 Review by mujou
member for 11.9 years, 802 visits, last login: 89 days ago
lodged 11.9 years ago
- London,ON
- $40 per month
- about 10 days
- "good speed, good reliability"
- "recommended"
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i placed the order, and they said they'd come on the same day the next week. next week, i got a call saying they were too busy, so they had to postpone it for a few more days. (i forget exactly how many) this was ok, since it ended up being installed on my birthday, which was kind of a nifty birthday present. heh. the cable guy was cool, and gave me some new coaxial, was friendly and talkative, and didn't rush the job.
since then, i've had very little downtime, good speed, and that's it. period. i was really worried about getting rogers@home, since i'd heard many a bad thing about them; on here, and by word of mouth from people i know. but i'm quite, quite pleased so far with the service, and have no gripes.
the only 'major' problem i encountered was this: i had cogeco@home a year or so ago, and still had the dlink nic card they provided in my computer. the cable guy left me with a new nic card anyway (which turned out to be good). the service worked that afternoon for a while, then started doing something weird: the light on the modem would still be on properly, and everything seemed to be working, however, i'd be browsing, and then all of a sudden, it would stop. everything was 'in order', nothing seemed wrong; it just stopped connecting to sites. a release/renew in winipcfg fixed the problem, then it would happen again 5-10 minutes later.
so i went to have a snooze, woke up, and it was fine the whole night. then, in the morning, it started doing the same thing again. i called tech support and told the guy my problem. he suggested, out of having no other valid suggestions i'm assuming, to switch nics. i didn't see what good this would do, but figured i had nothing to lose, so i took my box apart, took out the dlink nic, and stuck in the soho nic. put everything back together, and ever since then, i've had great service. go figure about the nic.
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 Review by germanboy
member for 12.2 years, 157 visits, last login: 8.7 years ago
lodged 11.9 years ago
- Mississauga,ON
- $39 per month
- (month by month)
- about 10 days
- "Still the fastest option in town"
- "Not scoring 100% on e-mail reliability yet"
- "If you use the web a lot, this ones for you!"
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I've been a client of Rogers@home for 3 years now, and they have improved their service levels drastically during that time. I also had a chance to test out Cogeco (parents place in Oakville), Bell Sympatico (tried it for 3 months, but didn't like it, too unreliable) and, of course regular dial-up (never again, please).
Tech support is now readily available, I haven't noticed my connection going down in the last 6 or 8 months, and my download speeds are limited more by the sites I download from then by Rogers.
The flexibility it gives you for setting up multiple computers is a huge bonus, and access doesn't slow noticeably with 2 or 3 machines connected at the same time.
Currently, they also have me on a static IP, which is great for remote connections.
Still running one of their older LANCity modems (weighs a ton!), which has worked reliably for the entire period so far.
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Review by ghawkeye
member for 12.4 years, 21 visits, last login: 11.6 years ago
lodged 11.9 years ago
- London,ON
- $24 per month
- (24 month contract)
- about 5 days
- "Very fast connection when not busy"
- "No email as to when service is to be down for service"
- "Overall very good"
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The install process was very smooth. I did the software part and had no trouble following the very detail and user friendly manual that is provided. The tech install a new cable and connected the Terayon Cable modem and the Linksys Etherfast 10/100 USB Network Adapter. Overall I am very please with the preformance of the system and I receive on average a aspeed of around 65 to 310kbps and would suggest it to all user looking for a fast connection.
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 Review by OLDb34tBoX
member for 12.2 years, 1008 visits, last login: 9.4 years ago
lodged 12 years ago
- undisclosed location
- $39 per month
- "Faster than 56k"
- "capped...CAPPED...Oh GOD the CAP!!!"
- "Release the cap and I'll be happy"
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Yeah...Installation was good...But I hope that only Roger@Home users read this.
I get downloads of around 250-300k/s max on like fast servers like happypuppy and Microsoft and uploads of around 40k/s...I was wondering if others get this kinda "speed" or is there someway to enhance the performance...Because Rogers supplies you with a 10MB modem and it's capped at 4MB supposably...I guess this is broadband or something...Anyways...Find a provider that doesn't cap you because you could be paying for a service that isn't worthwhile...Roger@HOME people...Reply to this!...Thanks
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 Review by px88
member for 12.1 years, 190 visits, last login: 11.2 years ago
lodged 12 years ago
- undisclosed location
- $49 per month
- (6 month contract)
- about 14 days
- "Great speeds, good tech support"
- "Unstable connectio,and capped uploading"
- "Get this if your not serious into the internet and you just want to surf the 'net"
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When I ordered the cable I was told that the user installation package included fishing the wiring and other things. But when the cable guy came to install the cable he said that we couldn't do the cabling because he is working for Rogers and I would need to find a third party to help me install. He gave me the number of a contract worker with Rogers, who helps people like me "fish".
The speed is great, especially downloading but uploading can be a real drag. I once tried to make a web site but failed miserably. The upload was just way to slow to even bother using. I checked my download speed at dslreports.com and it was roughly about 1000 - 2000 kps and uploading was about >100 kps.
I don't know how many people there are on my node....but this is a new neighbourhood so there are few if any people with cable internet.
The worst part of this ISP is that when I play online games: All of a sudden the cable goes out and I have to exit the game and wait for about 5 mins to restore the connection. I have emailed the tech support but they say to call them back when the cable goes out so they can do a "scanning" on my line (what?).
The Bottom Line: Rogers @ Home is great only if your not really serious about stable internet connection. I'd say about 90% of the time the cable is smooth riding but the other 10% its down for 5 mins. Its not truly a bother but it does become a nuisance, especially when you have to restart the modem and wait for the little green lights to tell you the cable is up and running.
Person View
What I really think Rogers is trying to do is prevent people from *abusing* the cable internet. What I mean by this is to allow everyone a fair share of the bandwidth therefore preventing people using their cable as a server. I know a few people who use their cable as a server (24/7) and this causes great stress on others who just want to browse the web or have fun playing online games. When the cable goes out, people who were just online get kicked off and do something else until the cable is restored --- like play ball outside or something. But for people like me, they just sit there and wait so that they can be the first person the node and get amazing speeds for a short time ---- that is until the people who are playing ball come back and go online. This also helps prevent people having servers because the visitor to their server is knocked off because the connection is going awery........you get what I mean??
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Review by gamester0
member for 12 years, 71 visits, last login: 4.5 years ago
lodged 12 years ago
- Scarborough
- Contract price not specified.
- "good downloading speed"
- "horrible uploading"
- "ok, for downloading"
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they have the worst uploading speeds, mine are at 4kbs, and their tech supports sucks,
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