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 Review by XR999 
member for 2.9 years, 226 visits, last login: 2 days ago
updated 1.7 years ago
 Ottawa,ON
 $59 per month about 2 days "Fast Hookup, Good Speed, Reliable" "DNS Redirection, Low Bandwidth Caps, Throttling, Drone Customer Support/Service, Unable to Follow Own Procedures" "If you've got no other choice it's fine but if you do go elsewhere"
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Final Update: Well this turned into a wall of text didn't it, anyway the disconnection has come and gone, surprisingly cleanly, no further calls from Rogers, no disconnection of my new TekSavvy Cable connection (although that's also in no small part thanks to the sign I posted saying I am a TPIA subscriber) and most importantly no overbilling or other Rogers BS. So final thoughts, if TekSavvy or another cable TPIA provider isn't available in your area yet and slow DSL (below 5Mbps) is your only other choice then consider using Rogers with the understanding you will be in for pain if you actually use your Internet and that Rogers is deceiving at the best of times.
Update June 26th, 2011: Well it's finally happened, I've cancelled Rogers with the disconnect date coming July 22nd and a pending switch to TekSavvy. I don't expect the transition to be smooth as I will be reusing the modem I purchased for Rogers but I'm prepared for the downtime. Final thoughts so far, the cancellation went alright, the rep asked if she lowered the price, would I stay which I replied with, so you'll lower the price but I still have to deal with the 80GB cap, throttling and DNS redirection, thanks but no thanks. Just a question now how many times will Rogers attempt to "save" me as a customer over the next few weeks.
Update: March 22nd, 2011: Service has had a few blips in speed more recently, I've had one or two nights where I was lucky to be getting 10mbps (the speed I pay for) with 4-5mbps being about the worst I ever saw. The biggest issue is the cap though, 80GB a month with UA is really starting to become an issue and with TekSavvy Cable being delayed how many times in Ottawa, who knows when I will get to switch.
Update: January 7th, 2011: Service is still reliable and with speedboost is as fast as ever but Rogers has taken to calling me again. Took 7 tries before I finally got someone to actually answer the phone instead of disconnect and I shut her up real quick when I started talking about TekSavvy and pulled out the line, TekSavvy has call centers in Canada with people who's first language is English. Basically after that it was get me off the phone as quick as possible although I made sure I said please don't call me again and I think they will listen after that.
The only saving grace Rogers has ever had with me is reliable service and that will change soon as TekSavvy Cable should deploy this month in Ottawa and as soon as it's available, I'm calling to switch. Rogers has never respected my wishes as to telemarketing, has drone support and quite frankly isn't deserving of what I pay them every month.
Update: November 11, 2010 Service has smoothed out now with no outages or problems with websites recently and as Rogers is now testing out speed boost in most if not all areas my initial download speed can now reach over 20mbps instead of the 10mbps I pay for. That all aside the amount I service I get for what I pay Rogers is still too low and with the announcement over at the TekSavvy side of the forums here at DSLReports that cable Internet should be available in Ottawa by the end of November, I won't be a Rogers customer for that much longer.
Update: September 17th, 2010 Well now Rogers has issues with one particular website, I simply can not log-in and the website is working fine and if I run through a proxy, I can log-in so needless to say I am annoyed. But the main reason for the sudden update was a small victory, I had received a call to give Rogers some more info on my website issue and when I was finished I asked to be put through to retentions, well after 50 minutes on the phone (between retentions and tech support) I was able to get my usage cap upped to 80GB a month with a $10 discount for 3 months and NO contract. My hope is after 3 months TekSavvy Cable will be ready but if not I will call in to see about extending that deal.
Update: September 15th, 2010: Still getting random disconnects every once in awhile, regardless of whatever I do on my end, even switching DNS servers doesn't resolve it and I know calling Rogers is pointless, no rep on their end will do anything to solve the problem. The day I can get TekSavvy Cable here is the day Rogers is saying goodbye to me, I can't take the caps, problems and price anymore.
Update: August 30th, 2010: Connection is constantly delivering advertised speeds although I been receiving disconnects/page errors more often although I think this is down to some issues with the DNS servers (I just haven't bothered to switch to the Google servers yet). My 60GB cap though is a real grinding point as I find now it's very hard to stay within that limit. I've also talked to Rogers at least 3 times and at no point have they offered anything worthwhile to keep me from switching. At best they offer a 20-30% discount on the condition of me staying for a year which I refuse to do when 3web and TekSavvy are cheaper options with far better features and no contracts.
Update: July 21st, 2010: My connection has slightly improved lately with speedtests showing I'm getting slightly above 10MBPS and lately my upload speeds have been more consistent as well. I'm also going to be with Rogers for at least a few months longer now as TekSavvy Cable isn't apparently deploying to Ottawa until August and from the early adopter stories, I think I'll wait for a bit after that for them to get the kinks worked out but my bad points still remain valid to this day and Rogers is probably never going to fix them. The only other thing that has improved is my phone has finally gone silent in terms of Rogers but that's only thanks to my efforts, not there's.
Update: June 18th, 2010: I'm now at the point with Rogers where I'm checking the forums here at least once a day to see if there's any news on the timeline for TekSavvy Cable Internet in Ottawa as Rogers is absolutely incapable of following their own procedures. I opted out of the use of my phone number to third parties yet I'm still getting called even after the grace period of 5 days which is unacceptable. Speed is still consistent though and I've had no connection issues so the reliability rating has gone up but other than that I can't give Rogers a better mark than 1 in any other part of the review system.
Update: June 8th, 2010: Got a call from Rogers by coincidence, anyway after being hung up on during a transfer I called in myself and talked to two representatives and apparently the best they could do still costs more than TekSavvy Cable will cost me and it still has lower limits, DNS redirection and throttling. In other words once my 3 months free are up and TekSavvy is up and running in Ottawa, goodbye Rogers.
Update: June 3rd, 2010: Received my first bill and seems alright (I'm quite surprised) although their usage metering system I think is quite generous to Rogers as they claim out of 60GB a month I've already used over 19GB and I'm not even 2 weeks into the month and I don't download over BitTorrent or P2P. Now to this point DNS redirection has annoyed me but I could live with it but now I found out today my cell phone which I used to sign up for Rogers service as I don't pay for a land line has been given out to tele-marketers by Rogers themselves. If you don't want this to happen you have to opt-out of the sharing of such information (which takes 5 days to process). To say the least after finding out about this, I was not happy whatsoever.
At this point Rogers is going to have to be coming up with something pretty darn amazing in terms of a deal to keep me as a customer because with TekSavvy Cable Internet on the way to Ottawa soon, once it's stable I believe I will be becoming a customer of theirs (I know it's technically still Rogers but TekSavvy provides most of the equipment and they definitely aren't this shady in terms of business practices). The only saving grace for Rogers is I've got 2 months of free Internet as part of buying my modem but due to the low bandwidth limits even this probably won't be completely free. Even though I've said it in my bottom line I'll repeat it again, if you've got any other choice than Rogers, take it, this has to be the low of ISP's in Canada (short of not being able to actually give you service).
Update: May 28th, 2010:
Reliability has evened out now, Internet stays consistently on and surprisingly unlike my previous Bell DSL connection, my Rogers connection has very stable speed, around 9.1MBPS in speedtests regardless of the time of day and considering I'm paying for 10, such speed is very good.
I've also got past DNS redirection by switching to the open Google DNS servers although I do plan to continue to complain to Rogers about that as I shouldn't have to use third party servers to avoid redirection.
Update: May 25th, 2010:
Well just one day after having it installed I've already experienced a few hang-ups where for a few seconds to minutes my Internet just stops and then comes back, not impressed at all, even Bell when I had them was more reliable than that.
Original Review
Well I finally took the leap after moving into an apartment complex that required Rogers to get any decent speed and now after testing it out I'll outline a few things.
Purchasing was straightforward, I entered a Rogers Plus Store, said I wanted Internet service, and a sales associate began the procedure. I purchased a modem kit after being made aware that I would receive 3 free months of Internet which would off-set the modem costs plus I wouldn't be paying the modem rental fee every month (I've yet to see if Rogers won't screw that up). Besides signing the receipt for the purchase of the modem I never signed anything else which did surprise me and due to my previous knowledge pre-sales information was little, hence my low rating.
Now the speed, I'm paying for 10 MBPS download and Rogers has mostly delivered on that with 8-9 MBPS in my testing results and in my unscientific time browsing the Internet it is noticeably faster vs. my previous Bell Internet connection. Also tested out a Ubuntu ISO download straight from the Ubuntu website and was pulling a solid 1.2MB download speed from a Canadian server. Connection reliability has also been good so far and the speed pretty much constant so I give high marks there.
The tech was also good, installed my Internet on a holiday Monday and didn't leave despite the fact I had forgot to make arrangements to have the tech granted access to the room necessary to activate my Internet line. Regardless after that was taken care of, the tech took care of the work order, removed a splitter left on the cable line from the previous tenant to give me a dedicated line (I won't be subscribing to cable TV) and attached loose cable to the wall to neaten things up (most of the install work had already been done previously).
Activation was almost instant as well so in terms of speed I'm satisfied although the cap is pathetic at just 60GB. TekSavvy, my preferred choice if I had the option offers a much higher cap for less than my current package at $46.99 plus taxes (I haven't been through a billing cycle yet, will update after I receive my first bill).
In terms of customer service I did receive a call less than a hour after the tech left and my Internet became active from an automated system for feedback on the install, I was honest and when prompted to leave any comments. I did leave feedback indicating my displeasure with Rogers policy on DNS redirection and opt-out procedure for DNS redirection (even Bell cleaned up their act and has started offering a permanent DNS redirection opt-out procedure that simply requires your DSL username and password and a modem reboot). To my surprise about half an hour later I received another call from a live person who wanted to follow up on that. Unsurprisingly though it must be policy to review a call or policy to review calls after leaving a rather long comment and the person who contacted me was certainly not knowledgeable at all, I, the customer, was explaining Rogers policy to him to describe my displeasure, not impressed. After getting the standard we will forward your comments/concerns to management, that was the end of that call.
Also of course the standard BitTorrent/file sharing policy is also a nuisance and more than unacceptable (BitTorrent does have legal uses and it's unacceptable of Rogers punish legitimate usage of services and goes against the principles of Net Neutrality)
To sum it up, I'll update as I have further experience with Rogers but I must repeat my bottom line, if you have something else available, even Bell, take it. Despite the speed and fast install I still regard Rogers as a last resort and believe me, if Teksavvy Cable or DSL or even Bell was available, I would be using something else.
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Review by jackie999
member for 4.7 years, 1008 visits, last login: 2 days ago
updated 1.8 years ago
- Aurora,ON
- $41 per month
- about 30 days
- "available"
- "expensive"
- "I would not recommend this company."
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I have been with rogers LITE for six months now and while it is a stable connection - the price is too expensive for what I get. For my ($35.99 + tax) I am allowed 15 gig monthly usage - thank goodness the speed is also slow (3Mbps/256Kbps) otherwise I would hit my limit in no time at all. If I go over my allowed usage they charge $4.
Overall - if you have any other option - don't subscribe to rogers.
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 | | Eww.. For what you're paying, I could get 15/1 with 300 GB. | |
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Review by Deaks2
member for 5.2 years, 652 visits, last login: 126 days ago
lodged 1.8 years ago
- Ottawa,ON
- $51 per month
- "Reliable connection"
- "Traffic management made VPN'ing almost impossible"
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Package: 10Mbps/512Kbps
TSI options were sparse in our new home. Cable had not been launched yet and the local DSL infrastructure only permitted 512 Kbps connections. We took a no contract service with Rogers with the intention of switching to a TPIA provider once they launched in our area.
The conneciton was reliable, however, the traffic management system made VPN'ing and torrenting almost impossible. Also, the DNS lookup seemed to be quite slow at peak times. The paltry 60 GB/m cap was not an issue since torrents didn't really work, however, the launch of Netflix Canada made cap management a chore.
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Review by badandy
member for 1.8 years, 16 visits, last login: 1.3 years ago
lodged 1.8 years ago
- London,ON
- $65 per month
- "Fast and consistant"
- "Price skyrockets as soon as contract expires. Low data caps."
- "Enticing prices at first, but they nickel and dime you in the end"
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No complaints about the service. Great speeds, no connection drop-outs...
The major issue I have with rogers is the forced contracts. I had a 1 yr contract @ about 40 a month... fair enough price for what we got. One month my bill went way up and when I called in they said they could give me a better price if I renewed for another year. Not a fan of the way they try and force customer loyalty rather than earning it.
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| | No such thing as forced contract There is no such thing as a forced contract. If you don't want to sign one then take your business elsewhere. | |
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Review by chipface
member for 1.8 years, 90 visits, last login: a few hours ago
updated 1.8 years ago
- London,ON
- $59 per month
- "it works"
- "low caps, exhorbant overage fees, throttling, dns redirects"
- "look elsewhere if you have the choice"
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Been using Robbers for over 10 years. Had my own account for about 7. I remember when I first got it, it was $45(including modem rental I believe). Now it's almost $60, with no improvements in service. I'd say it's declined if anything.
Connection:
It's reliable for the most part. Except when it comes to torrents. A torrent can have all the seeds in the world and it'll still be slow. At least their SMC gateway did its job.
Bandwidth:
Before I didn't think much of their overage charges, $1/gb or no more than $25. Whatever, I thought it was decent. Sometime in 2010 they doubled their overage charges without any notice. Unfortunately I found out the hard way one month when my bill was double. Ever since then I've been wanting to go elsewhere. And 60gb a month? That's not much to play with at all.
Another major gripe of mine is the DNS redirects. I have an extremely bad habit of mistyping URLs so I get that redirect all the time. Normally you'd just fix whatever you mistyped but nope, gotta do it all over again.
Once I found out I could get Teksavvy in my area, I called to cancel my account(stupid 30 days). Right away they guessed bandwidth was my reason(well one of them really). They offered me 30% off for six months(what a joke). They asked if there was anything they could do to get my to change my mind and when I said no they didn't press it further. But to be the douchebags they are, they limited what I can do on their website because I cancelled. I can't even pay my final bill online. Also, about a week before my disconnect date(I switched over 10 days before disconnection), they send me a letter in the mail about better managing my monthly usage, what a joke.
Honestly, you should only go with Robbers if another ISP such as Teksavvy or Acanac isn't available in your area.
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Review by GroovyPhoenx
member for 6.9 years, 955 visits, last login: 23 days ago
updated 1.9 years ago
- Gloucester,ON
- $60 per month
- about 1 days
- "Speed! speed is good."
- "Torent and other"
- "I'm happy, I am rarely down for more then 10 minutes at a time."
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I've been with Rogers for over four years now.
My thoughts? Simple and to the point, if you know what your doing, are looking for something to browse with and want no support? Go with Rogers, If you're a torrent or heavy bandwitdh user, wrong place to be. Overall the system has been stable for me, regardless of if I am on a 99 or a 74 or any IP assigned really, I'm able to do what I need with it.
Is it "GREAT" no, I can't do it all and they removed the newsgroup support which is something I used, I now need to go to google and it doesn't have everything I need.
Am I 100% satisfied? No, I'd say 95% satisfied though, for 15mbps and 95 gig a month, its worth the money and I get discounted for bundling.
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Review by Turtleman83
member for 5.1 years, 205 visits, last login: 362 days ago
updated 1.9 years ago
- London,ON
- $53 per month
- (12 month contract)
- about 5 days
- "Reliable, speedy connection with very low latency"
- "Pricey, basically has a monopoly in my area"
- "I'm not a gamer, so it works well for me, but YMMV"
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Update 01/11/11 - Internet still going strong with Rogers. Had a hiccup last month when suddenly I lost connection on both TV and Internet on a Thursday. Did my own trouble-shooting and called support, the rep only made me power cycle once. They set an appointment for that Saturday between 2 and 5. The tech didn't even come into my apartment, he told me that I got disconnected by accident in my apartment building's distribution room. I was like 'Ooookay...' I considered calling in for a credit but figured it wasn't worth the hassle. Since then however there haven't been any problems.
UPDATE 3/28/10 - Looks like I spoke too soon - been having major routing problems with Rogers the last few days. It seems to be website/http specific as I don't notice any issues with my VOIP. Have posted in the thread about the issue on this site.
Oh, and for answers on the price (how I didn't see it back in November I don't know) - when I said $115 I meant for both TV (Digital VIP) and internet (Express). When my promo expired in December I called them and got another discount - 20% off of both services - from retention for 1 year. Recently I also managed to get my new HD PVR free for a year (that's $24.99 per month for renting it) so my total bill is around $104 a month taxes and everything included. This weekend has been the first time I've had an issue with Rogers service-wise.
UPDATE 11/17/09 - Have moved, still have Rogers. The service is still great but when my promo runs out next month, I will be paying $115 per month, and am currently searching for a way to get more discounts or see what my other options are. Enjoying the 10 meg down but BOY is the upload still lopsided! If anyone has any tips please PM me.
My landlord had Rogers long before I moved in so the first 2 options above I'm unable to give a rating for. As far as my experience, I honestly don't remember a time in the last 18 months that it's been completely down - about a month ago during a snowstorm it crawled down to speeds of below 200 K BPS (the package is 7 MB) to the point where my Vonage became unusable. Other than that it's been rock solid - only time I've ever had to call tech support was when my landlord accidentally downgraded to a much lower package, and they were quite helpful.
A month or so ago I exchanged the old Terayon modem for a new Scientific Atlanta one, and now I'm getting the full 7/512 package that I'm supposed to have. As I mentioned above I'm not a BT user or gamer (stick to Limewire or WinMX only) so the throttling issue really doesn't affect me, though I could see how it could bother others. Rogers has a monopoly on the cable market in my area - you want cable internet you have to go with them, and the prices are sort of steep. But I believe they're the lesser of 2 evils between them and Bell.
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Review by Plutoburn
member for 2 years, 23 visits, last login: 1.1 years ago
updated 1.9 years ago
- North York,ON
- Contract price not specified.
- "High speed"
- "low bandwidth allowance, traffic throttling which negates the speed"
- "overpriced for what it is"
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Used Rogers Cable internet for 10+ years now. Was the only game in town so never thought really hard about comparing to other ISP. Recently friend mentioned TekSavvy, I looked at the service/price and was shocked how much cheaper the competition is. I still thought of staying with Rogers because of better choice bundle deal. However, the final straw was finally pinning down the problem of internet randomly disconnecting due to bittorrent traffic (just DLing).
I might have stay with Rogers if they can improve these few things:
1. Traffic throttling on p2p
2. Higher monthly usage cap
3. Less wait on the tech support, and staff that speaks better English.
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Review by stickbear
member for 8 years, 13 visits, last login: 1.8 years ago
lodged 1.9 years ago
- Ottawa,ON
- $99 per month
- (12 month contract)
- "resales"
- "the 1st 2 weeks have been plagued with issues."
- "the SMC modem is a pile of crap."
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To put it bluntly, I'm strongly considering switching with the amout of issues I've had with this provider.
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| | A little research would help... Something tells me this is more a "user" issue. I have had a smc for over 2 years running in bridge mode to my linksys wrt610n. Not a single problem in that time.
Now if you are using the smc as a router as well then no wonder you are having problems, but the work around is simple and discussed MANY times in this forum. | |
| | Reviews:
 ·TekSavvy Cable
| Re: A little research would help... I would hardly call the fact that at a certain level of service Rogers forces you to use a gateway at twice the purchase/rental price of comparable modems - and the "work around" is to not use any of the features meant to justify that price - a "user" issue. What has been discussed many times in this forum is that the SMC is garbage. | |
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Review by gaosan
member for 10 years, 281 visits, last login: 179 days ago
updated 1.9 years ago
- Kanata,ON
- $46 per month
- (12 month contract)
- about 7 days
- "Good and reliable connection, fast ping"
- "first DNS server is BAD. I have to assign DNS by myslef. Low credit for the Rep."
- "Stable speed, A few free TV channel with decent splitter."
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Dec 25-2009:
Speed reached to 10mb with reliable connections. Prices raised to 46.99 without including modem rental. BT is very bad, other download (FTP) is great! It is likely I will stay with them.
Apr-24-2007
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Not sure why change my monthly charge from $46.95 to $47.95 after first 6 month of $24.95. I am still within one year contract period.
Aug-17-2006:
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I had used Rogers cable four years ago. It was ok but they charged me extra $10 for no TV subscription. I asked them to waive it but they declined so I left rogers.
I started to use Roger at beginning of this month. I find the service is much better compared with four years ago. I get stable 4.5M/380k speed. Ping time is about 14-20 ms which is fast. Rogers technical people is better than Sympatico. At least they know what you are talking about. They are easy to deal with.
I could add a splitter to watch a few channels. The splitter I used was purchased for a few bucks, which introduced a lot problem. It cause SNR from 37 dB to 32 dB which is bad. At that time my connection was unstable and slow. After I removed the splitter. Connection is stable. I found this from ip 192.168.100.1 ( WebStar Modem ).
Regarding pricing, a Roger Rep told me I could get $24.95 for 12 month. After that I pay $46.95. It turned out he cheated me. Rogers told me my deal is $24.95 for 6 months, then $46.95 for the rest. Every price is 35.95 for 12 months. It is not bad, I can add a decent splitter to watch TV for free.
I complaint to Roger about the rep's lie. I was not sure he will get punished or not. I even talked with Customer Relation Office. But they did not give me a rebate.
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