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Rogers Hi-Speed page on DSLReports
Six Month Rating

Reviews:
bullet 681 reviews (201 good) (306 bad)
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Review by Resistencex3 See Profile

  • Location: Scarborough,ON
  • Cost: $100 per month
Good "Consistent Speeds."
Bad "Overpriced, Bandwidth Caps, Slow Speeds"
Overall "Don't buy, consider like a wholesale provider. Rogers overpriced, unreliable"
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(ratings below consensus)

My Other Reviews

·TekSavvy DSL
Rogers Hi-Speed Internet has very consistent speeds, staying constant at 12mbp/s down 512kb/s up. However, it costs around $100 monthly because the cap would always be reached and went over, which adds around $50 to the bill. Consider something like a wholesale provider, offering double the speeds at half the price. In addition, Rogers Internet disconnects very frequently, and at random times.

member for 2.3 years, 56 visits, last login: 56 days ago
updated 2.3 years ago

Comments:

KPaul

join:2007-02-08

Sorry, all 0's?

I don't like to support rogers, but you say their connection is a constant 12, but sometimes cuts out, but you gave it a 0?
Resistencex3

join:2011-12-06
Scarborough, ON
Reviews:
·TekSavvy DSL

1 edit

Re: Sorry, all 0's?

Yeah, but it disconnects at random times, and when it does, it generally disconnects every 5 seconds, and would take a minute to connect back again, so having a constant speed of 12mpb/s doesn't matter at all if I can't make any use of it. I guess I can give it a 3/5 for its speeds, since it does stay constant.
dbrown20191

join:2010-12-04
Mississauga, ON

Well said, but what's the best alternative in the GTA?

So which carrier utilizing Rogers superior cable transmission delivery to the home can offer a better cost and service in the GTA?

GeoLaraque

@rogers.com

Re: Well said, but what's the best alternative in the GTA?

Why, Teksavvyyyyyy! Of course! If you don't agree, I'll sick Jay Rosehill on ya!
Window7

join:2011-12-22

Re: Well said, but what's the best alternative in the GTA?

You're assuming that you don't get hosed by the DHCP issue screwing over Teksavvy.






Review by mal315c See Profile

  • Location: Ottawa,ON
  • Cost: $59 per month
Good "Extremely reliable."
Bad "Prices, packages, bandwidth caps, bandwidth surchage."
Overall "It's more reliable then Bell and there's no other competitors for cable internet.."
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I've been with Rogers since 2005. Sadly there's no competition in the cable internet market so we're stuck with what we have. Cable internet is a lot more reliable then DSL, since Rogers is the only cable provider in my area then I've chosen to go with them over Bell.

The plans are horribly laid out to force you into upgrading to a higher package when all you would need is a 6mb connection with a higher bandwidth limit.

They upgrade your connection to the next speed up without you even asking then claim every year that costs go up and then charge you more.

The bandwidth cap limits are ridiculous. Paying 2$ per gb when they can give you 60gb for 46.99$ a month makes no sense.

I hope one day there's competition in the cable internet markets but for now sadly Rogers is your best choice.

member for 2.3 years, 8 visits, last login: 2 years ago
lodged 2.3 years ago

Comments:

Review by aintz See Profile

  • Location: Nepean,ON
  • Cost: $43 per month
  • Install: about 3 days
Good "Very fast and stable, decent customer service"
Bad "Expensive"
Overall "Would consider using again in the future"
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Rogers express 10mbit cable. been using about about a year. was using bell highspeed before.

the internet service is fast and stable but expensive. since i have to cut back on expenses, ive decided to look for another cheaper/slower solution

called rogers today to cancel my subscription and it went smoothly, almost no wait time for speaking to customer service but had to to wait about 5mins for cancellation service.

update 1. switch to teksavvy dsl for 5month got sick and tired of constant disconnects and switched back to rogers.

update 2. cancelled service yesterday to try out bell fibe 12. cancellation was very smooth took 3mins from dialing to finishing.

member for 8 years, 131 visits, last login: 1.3 years ago
updated 2.3 years ago

Comments:

Review by Jordan13 See Profile

  • Location: Canada
  • Business customer Business customer
  • Cost Contract price not specified. (8 month contract)
Good "Pretty fast (~1MB/s), no bandwidth cap."
Bad "Slows down between (~4pm and ~1am)"
Overall "The only option available for the residences at the University of Ottawa"
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Overall the service that Rogers provides the residences is not bad. During the day, I can push a solid 1MB/s, but the speed tanks at night time (~30kB/s). The unlimited bandwidth (which is typically unheard of at Rogers) is quite nice.

Overall, it's not bad... not as good as my Teksavvy DSL at home, but, for what it's worth, it's acceptable.

member for 2.4 years, 2 visits, last login: 2.3 years ago
lodged 2.4 years ago

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Review by jnle See Profile

  • Location: Toronto,ON
  • Cost: $65 per month
  • Install: about 1 days
Good "It beats a tin can and string"
Bad "It can't beat a 56K modem"
Overall "Get a 56K modem"
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In light of their recent public condemnation Rogers has ratcheted up DPI and throttling to the point that SSL VPNs no longer work. I am actually having to dial in to our ancient bank of modems at work to download files since trying to do this on Extreme Cable is now impossible. NEVER have I dealt with such a petty and vengeful company. TPIA is next week and I will NEVER look back.

member for 2.8 years, 10 visits, last login: 2.4 years ago
updated 2.4 years ago

Comments:






Review by nauru See Profile

  • Location: North York,ON
  • Cost: $46 per month (12 month contract)
  • Install: about 14 days
Good "I don't play online games or use bittorrent very much so Rogers' illegal throttling doesn't affect me much.."
Bad "Usage caps are ridiculously low, packages overpriced, service throttled, dishonest sales practices."
Overall "Rogers is really a last-resort ISP for people living in a place where Teksavvy isn't available."
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Rogers, as you probably already know, is a crappy company. They are dishonest with their sales practices, and use deceptive bait-and-switch tactics to try to trick you into plans which are more expensive than what you agreed. It is a regular occurrence for one rep to offer a certain deal, customer to say yes; and then later the customer finds out he's been placed on some far worse plan and the deal the customer thought he was getting doesn't exist. The caps are terrible too.

Avoid doing business with this company.

member for 3.2 years, 562 visits, last login: 4 days ago
updated 2.4 years ago

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Review by The Mongoose See Profile

  • Location: Toronto,ON
  • Cost: $63 per month (12 month contract)
  • Install: about 3 days
Good "Highly reliable, good uptime."
Bad "Massive, relentless throttling which Rogers blatantly lies about in their disclosures."
Overall "Dishonesty and overpricing drove me to TekSavvy."
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My Other Reviews

·TekSavvy Cable
All you really need to know about Rogers is that while they claim, loudly, that they don't throttle P2P downloads, it's a flat-out lie. They also (illegally) throttle games and other applications, using test equipment that by their own admission they don't fully understand.

They also have some of the worst technical support on the planet.

Rogers is to be avoided whenever possible.

member for 4.2 years, 824 visits, last login: 5 days ago
lodged 2.5 years ago

Comments:

Review by downtownr See Profile

  • Location: Toronto,ON
  • Cost: $50 per month
Good "Connection is very reliable. Speeds are as advertised."
Bad "Overage fees will eat your wallet. Throttling."
Overall "Service is reliable and speeds are consistent. Caps are too low."
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My Other Reviews

·TekSavvy Cable
Was with Rogers for over 10 years. Service was great, rarely experience outages (maybe once every 2 years and they were often for less than a hour) and had NO congestion whatsoever.

Then they introduced caps and throttling. Service slowly went downhill from there as I live in a household with heavy downloaders. It wasn't so bad when they capped the overages at $25 a month but around last year they uncapped the overages and lowered further lowered the cap on their Extreme Plus Service. Sometimes I ended up paying over $150 a month even though I was receiving a 40% discount on the base price.

Used a Moto Surfboard DOCSIS 2.0 modem that I purchased outright from them when they were doing that for around 75.

Made the switch to TekSavvy this month thinking the grass would be greener without caps but TekSavvy is nowhere near as reliable (long and frequent outages) and congestion is horrible.

Would come back if they would raise cap and reinstate my discount. My experience with Rogers is nowhere near as bad as some others have described.

member for 2.6 years, 152 visits, last login: 1.5 years ago
updated 2.5 years ago

Comments:

Review by (hidden by request)

  • Location: L4J8C
  • Cost: $55 per month
Good "Typical speeds usually about 70% of advertised max"
Bad "Today speed is about 5-10% of advertised; Web site difficult to navigate"
Overall "Overall service is good, with some bad days every month or two."
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Today, Sep 21 2011, D/L 500kbs (usually about 7000kbs) U/L 64kbps (usually 500kbs). It was so slow I suspected my router and rebooted it, but no improvement. Fortunately, this is a rare event. Only if the extremely slow speed continues for another two days will I complain. Rogers has a speed test and its numbers and the dslreports flash test numbers are the same.

(review was emailed from domain yahoo.ca)
lodged 2.5 years ago

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Review by crt See Profile

  • Location: Kitchener,ON
  • Cost: $110 per month
  • Install: about 7 days
Good "Fast and reliable"
Bad "Bandwidth caps and terrible service, Throttle P2P and online games"
Overall "Do not sign up with Rogers"
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(ratings well below consensus)

My Other Reviews

·TekSavvy Cable
$59.99/month + $50 over usage.

I have been on a grand fathered Rogers Extreme package; which was originally 10/1, today it's 15/1. A loyal customer since 2006, even after they added bandwidth caps, UBB, and P2P throttling - I stayed with them. Finally, when they began throttling online games as well, I gave up and cancelled.

Currently on Yak and unhappy, but that's another review. Going to try TekSavvy Cable instead.

member for 3 years, 84 visits, last login: 232 days ago
updated 2.5 years ago

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