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Review by (hidden by request)
Posted: 1.1 years ago
(review was emailed from domain gmail.com)
 k4a2p
 $48 per month
 "Adequate for light web surfing. No contract."
 "Unsatisfactory value. 1 mbps vice the 7mbps I pay for. Actively looking for another ISP."
 "Do not recommend Roger's. Highly recommend you go elsewhere."
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(ratings match consensus)
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After 90 days of service with Roger's, I've concluded it is very poor overall. I am particularly
underwhelmed Boger's bandwidth. Only on one speedtest has my
connection (download) actually been at 7mbps, which I pay for.
Approximately 15 other tests revealed Roger's speed is approximatetly 1mbps.
I use VOIP, and Roger's 7mbps package has on several occasions been inadequate for this service, which does not require anything even close to 7mbps.
I am actively seeking another ISP.
If you are seeking a new ISP, stay away from Roger's.
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Review by clownshoes2 
Posted: 1.1 years ago
member for 1.1 years, 1 visits, last login: 122 days ago
Carleton Place,ON
Contract price not specified.
"Decent speed if you aren't in a highly populated area"
"Expensive, bandwith cap, zero customer service"
"If you can find something else, go with them"
| |
All and all it's not that bad, but if you can find someone else, go with them.
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 Review by GearHead360
UPDATED: 1.1 years ago
member for 6.9 years, 133 visits, last login: 1 year ago
undisclosed location
$50 per month
"7MBps, not Bell Nexxia, relatively unthrottled."
"60GB/mon cap, Service degredetion due to network congestion in peak hours, EXPENSIVE. Blocks some American websites."
"60GB/month is not enough for my household. So I switched to a independant ISP for almost half the price.."
| Pre Sales information:
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No longer a customer.
Good:
-7Mbps, not controlled by Bell Nexxia, relatively unthrottled.
Bad:
-60GB/month. $2/GB upto $25.
-Service degradation during peak hours. Speeds sometimes under 1MBps - 5MBps during these degradation periods.
-VERY EXPENSIVE for the service that is delivered.
Attachments:
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Review by Chernobog
UPDATED: 1.1 years ago
member for 3.9 years, 48 visits, last login: 318 days ago
Canada
$60 per month
 about 1 days
"It's better than sympatico since it's cable and doesn't need telephone lines (which can be old and will screw up the ADSLsignal)"
"Throttling for whatever you need the Internet most. (ping is spikey)"
"Get it if there isn't anything better."
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I am using rogers but i am not satisfied in terms of ping (latency) reliability and throttling.
Seems to me that rogers will throttle everything you need the internet for if it uses a lot of bandwidth. Unfortunately there's nothing better, sympatico didn't throttle (but now they do as well!) and has terrible service in my area because of the old landlines.
Ping is usually ok, but it could be much better, sometimes i ping 60 to chicago servers when i should in fact ping around 20. This is usually due to bad routing that rogers takes for my packets. There are usually over 15 hops to these bad latency servers, when there should be way below 15.
Followup comments:  
nekkidtruth
You fail at life.
Premium
join:2002-05-20
London, ON
1 edit | Your information is incorrect... Bell does in fact throttle. I'm not sure if you've been neglecting the front news page here on DSLR, but Bell has not only started throttling their own customers but also wholesalers. They are currently under investigation by the CRTC.
As for your ping times, they are far from horrible. Sure they're a tad on the high side, but those ping times would hardly cause severe issues with everyday browsing and even casual gaming.
Side note: I'm not saying Rogers is perfect, but they are by fair the lesser of 2 evils, at least around here. I get the full advertised 10 megabits on the Extreme profile without so much as even a hiccup. Bell refuses to upgrade my area or even the majority of my city, and it is hardly tiny (London). I gave Bell 5+ years to show some sort of effort to better their service, and after paying for 5 megabit connection and only receiving 1.5 megabit on a GOOD day, I quickly realized that DSL was going nowhere in my city.
--
Weeeeeee | |
| | Chernobog
join:2005-12-30
Canada | Re: Your information is incorrect... sorry about this, i wasn't sure if bell throttles, but they aren't very good in my area anyways, thanks for the correction i'll fix it!  | |
| 
Bellundo
@teksavvy.com | Pings A ping of around 60 to Chicago servers is not only terrible it's unforgivable. | |
| MisterBob
join:2008-06-20
Toronto, ON
| Rogers IS terrible I had their high speed cable service for years. The service got worse and worse. Their tech support is close to useless and arrogant to boot. It kills me that Rogers is showing ads on TV saying that "Rogers is the fastest ... period". Rogers' service is not only slow and bawky, it is also unreliable and grossly over-priced. I finally got fed up and switched to Teksavvy. I've been with Teksavvy almost a year - service has been fantastic and the price is much more reasonable. | |
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Review by scruffybear
Posted: 1.2 years ago
member for 3.1 years, 25 visits, last login: 234 days ago
Whitby,ON
$45 per month (24 month contract)
about 3 days
"Quick customer service, speed tests out as promised"
"Originally had to have them repair their connections before it worked"
"Unlike Bell Canada, Rogers actually has customer service and I am getting the speeds I paid for finally, again unlike bell..."
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After being disgusted with bell canada I finally made the switch to rogers. My Bell connection had severe issues, and they "changed my profile" as they call it which means, I paid for high speed and got low speed so the line quality would no longer disconnect me... but with rogers, although they had to run new lines and do testing for a few days, they got it right and I am happy to say I am getting the exact speeds I paid for, and their customer service actually spoke english (unlike bell canada) which was a bonus...
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 Review by mQQsehead
Posted: 1.2 years ago
member for 5.8 years, 2444 visits, last login: 285 days ago
Ottawa,ON
$33 per month
about 3 days
"Reliable"
"None Yet!"
"Good Value"
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Pretty good deal bundled with Home phone and Internet. I don't do a lot of downloading, so the "Lite" package meets my needs. No problem with the caps either.
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Review by a_large_rock
UPDATED: 1.2 years ago
member for 6.3 years, 922 visits, last login: a few hours ago
Markham,ON
$80 per month
about 21 days
"Email seems to be reliable; connection is almost always on."
"Horrible tech support, slow speeds, speed throttling, bandwidth cap, clost"
"Expensive, VERY slow 4pm to midnight; Phone support is a joke"
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Web site is down often, can't login. Tech Support staff bounce you around from person to person without trying to address issues/problems. Tech Support seem to be confused; each staff member contradicts the previous one. Email seems to be reliable; connection is almost always on. The few connection outages have been during power failures or around 9am. The service isn’t as fast as advertised. P2P/Bittorent is throttled even though BitTorrent is one of the advertised uses of the service. The service has a very small bandwidth cap, and planned fees for going over cap are high. ISP’s site for monitoring bandwidth usage rarely works.
Followup comments: koreyb
join:2005-01-08
Etobicoke, ON | There is Hey there,
There is other choices... Unless you can't get DSL in your area.
I use a company called TEKSAVVY, they are VERY good and 1/2 the cost of Rogers or Bell.
May be worth giving a shot. | |
|
Add it up
@rogers.com
| Customers dissatisfaction Totally agree Rogers service in Markham is really bad, as I have been having nothing but trouble with their service.
slow speeds, speed throttling,
Anytime after 4pm to 1 or 2 am your speeds drop off "up to" more that 80%...
Rogers knows about the speed issues but do little to nothing about them. If anything don't opt for Extreme or Express go for Lite/Ultra lite if you must even though the caps (your limit of bandwidth per month) are way to low..2gb,!Don't expect to use your internet for anything else than email/Surfing (No downloads)exclusively.
If I had choices for Internet I would drop Rogers in a second. | |
|
gurn
@rogers.com
| tekcrappy actually teksavy's prices aren't half of rogers.
rogers express 7m $44.95+$3 modem rental+free install+free static ip
teksavvy 5m $29.95+$99.99 modem purchase+19.99 activation+$4 static ip
and most important. add on the band rate $7 to $25 extra.
Not to mention comparing dsl to cable.
pls note that rogers speed that i use to compare is 2m faster. sorry tek's prices aren't half. | |
| | a_large_rock
join:2003-08-02
Markham, ON
 ·Cogeco Cable
·Rogers Hi-Speed
1 edit | Re: tekcrappy Since you are commenting on my review, I would assume you have read my review? Seems not tho. You would have known that between ~4pm to midnight the service slows right down. Infact people in my area get less then 1.5mbit do to rogers over selling and under servicing the node. Rogers has known about this issue for 2 years, yet still signs up new customers. So also could you explain how rogers 1.5mbit speed is 2mbit faster then 5mb?
Seems like your mistaken on a lot of things gurn. Rogers doesn't offer static ip's on their residential service at all. So the fact that tek savvy offers one doesn't mean i would be forced to pay for one. I would have to upgrade to rogers business service to get a static IP from Rogers. And those packages START at ~$100/month.
Secondly you seem to be including a $99 one time fee for teksavvy for modem purchase in a monthly comparison when thats not a monthly fee. Rogers charges about the same fee for modem purchase, infact when I purchased my modem from rogers it was $149.99...
Also you failed to mention the usage caps. Teksavvy's is 200gb for that plan, while rogers is ??? 60gb or 40gb.. or 2gb depending on what support staff you ask. Also tek savvy's overage rate is $0.25/gb, where rogers depending on who you ask at the company will be between $1.50 to $10/gb.
Sadly DSL isn't aviable in my area, which is why im still with slowgers. | |
|
gurn
@rogers.com
| whatever actually i respect your pain. it was the comment posted on this post that tecksavvy's prices are half that of rogers.
first of all comparing dsl to cable service "usually" cable beats dsl in speed and especially reliability. I feel that tekksavvy is really taking over this forum and comments like teksavvy is half price i couldn't let slide.
As for your issue, ok rogers is sucking in your area. Been there done that. Rogers fixed it and credited me down to the tier speeds i was getting (1m). yup i was passed around, yup never the same answer. In the end they fixed it. Compare that with teksavvy who usually just blames bell from what i can see on the forums here. big ol' pass the buck. Not that we are even allowed to see complaints on this forum since teksavvy seems to run and control there forum. (which has its pro's and con's)
teksavvy's still the new kid to me, they sure have a lot of positive reviews. if they were in your area i'd say go for it. I believe there customer recruiting is focused on bell customers. The pricing does not compete with rogers.
anyways im sorry you just can't compare a "good" cable service to dsl. its just a matter of if your cable provider is good in your area. | |
| Dragon Skull
join:2004-04-13
Etobicoke, ON
| Rogers & Teksavvy I'm with Rogers and really haven't had any problems over the last 4yrs. I live in Etobicoke have the express service with Rogers! I bought my modem from them when I joined (Motorola) which was on special for $79.95. My speed when I check it is always around 6900 and never has gone below about 6400 at any time. I was with Sympatico for about 3yrs and had nothing but problems with my speed.It was suppose to be around 3000,but I was always around between 700 and 1000 when I checked it! Since the switch to Rogers I've been satisfied. Has anyone tried www.yak.com Although their dsl as well,there rate is $34.95 for a speed of I think 5mp. No contracts.I think it's even cheaper if you bundle your phone with it! | |
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Review by marantz1515
UPDATED: 1.2 years ago
member for 5.6 years, 46 visits, last login: 1.2 years ago
East York,ON
$125 per month
"None"
"Terrible connection at most times"
"The Worst Company In Canada"
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Extreme Plus package, spec is 18mbps down 1.25mbps up. Connection does 14mbps at best, and during most hours of the day does less than 9mbps. So you might as well go with their 10mbps package.
Plus they are charging 25$ for extra usage, so its all crap anyway 
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 Review by Rogers1
UPDATED: 1.3 years ago
member for 5.1 years, 638 visits, last login: 58 days ago
Canada
$54 per month
about 2 days
"Great speeds, Soild connection."
"Caps, Throtteling, and price incresses."
"Great ISP works well."
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Just signed up For Rogers home phone the Basic services cost me the same as my old aliant home phone But becuase all of NB is local I am saving 23.00 a month on long distance as i almost never call out side of NB. The Voice quiltiy is far better than aliants and I only have to dial 7 digits for anywhere in the province. 1 small issue is that visual call waiting is no working but they believe that it is a compatability issue with my dual handset cordless phone and they are working on fixxing that. All and All a good deal and a great service.
***Update***
With what appears to be an upgrade to 100gig cap The services goes back up to A++ in my books, Im not happy with the cap but it will let me go back to using the services like i used to as 100gigs was what i normaly used.
*****update*****
With the additon of the new caps I have been a little more than unhappy. tech support has been rude to me when I tryed to explian that I use more then the cap on a regular basis. my ratings will stay all the way down until i get some info on making something avaliable to heavy users like my self.
*****update*****
Another few months have gone by and I am still happy with my extreme connection and I have had very little down time and speeds have been rock solid.
*****update*****
As i promised it has been a month and everything is still 100% with my rogers connection, I am going to go over to there Voip services as soon as it is avalable.
*****update*****
Well i Finaly bit the bullet and orderd Extreme and I can say im Ertremely happy. The speed is consistant and i have not got less than 4.5megs for the point i signd up. all is going well i will up date againg after i have had it more than a month.
****Update*****
Another year about to pass and I still have nothing bad to say about Rogers serivces, As a matter of fact I just signed up for the Long Distance package They offer to bundled customers. Well if all keeps going well when they start doing Voip ill be signing up for that as well.
________________________________________________________________________
I signed on for Rogers 2 years ago and it has been going strong the hole time. I have only ever been down once it was solved by tech suport quickly and I was on my way.
Non-the-less the install went well the installer got everything hooked and worked. I orderd the high speed express 3.0 meg connection and I have always recived that speed.
The first modem I was given wa s the ericson pipeline and it worked well, about 3 months ago I got a letter that i could upgrade my modem to a motorola SB5100 and this has also been working well without any problems.
Lastly DSL was an option for me but I had a friend in the building that had DSL and he was getting about 1.0 meg connection out of it soI said why not I'll give cable a try no contract so if i didnt like it I could pick up DSL. But becuse my speeds are always faster than his i keept my cable.
Also my friend on DSL switched and To cable and he is much happier now. But like anything give it a try if it doesnt work for you try the other guys.
___________________________Update________________________________________
Tried Aliant high speed (Bell DSL reseller) in short didnt work out for me did a short review glad I didnt cancle my Rogers high speed.
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Review by ottawacan
UPDATED: 1.3 years ago
member for 1.3 years, 2 visits, last login: 1.2 years ago
Ottawa,ON
$40 per month
about 10 days
"Polite customer service and tech support."
"Tech didn't show up. Got 1mbps instead of 7mbps"
"Are they confused, or did they make errors on purpose?"
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Tech rep didn't show up on the appointed day. Got the cable internet connected 3 days later. They promised a $30 credit for the missed appointment.
I had ordered their "Express" (7000kbps). I got their "Lite" (1000kbps) instead. Their customer service confirmed that my account specifies Express. Their tech support said "your contract hasn't been updated". When I asked "why did I get Lite in the first place?", the reply was "I don't know".
Tech support "updated" my contract within minutes, and now I'm consistently getting approx. 6800kbps/270kbps, across the continent.
I wonder how many internet users actually check their download speeds to see that they're getting what they pay for.
I wonder if Rogers gave me 1mbps instead of 7mbps on purpose, thinking that I wouldn't know the difference.
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