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Review by silko See Profile

  • Location: Canada
  • Cost: $220 per month (24 month contract)
  • Install: about 5 days
When its working, its fast enough for anything I need to do
Intermittent connection
Go with Bell Fiber if its in your area
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We've had technicians at our house 4 or more times in the last year. After weeks of complaining they finally send someone to work on it, then it takes them a few visits to make it not disconnect all the time. Then 3 months later it starts cutting in and out again and the cycle repeats.

The customer support is essentially a robot, then when you finally talk to a real person they tell you they will monitor your connection for three days, instead of just sending someone to fix it ASAP.

When it works its fast enough for me to do what I want, however the upload speed is awful.

If you have Bell Fiber in your area trust me it will save you a lot of hassle. Unfortunately Bell Fiber isn't in my area yet so I'll have to suffer.

member for 1.3 years, driveby review (so far)
updated 1.3 years ago


Review by Pastuch See Profile

  • Location: Kanata, ON, Canada
  • Cost: $56 per month (12 month contract)
  • Install: about 5 days
Nothing
Unstable, unreliable, slow, and infuriating.
Rogers is so bad they make Distributel look good.
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I signed up for gigabit Rogers internet in late 2019 on a special promotion. I had previously been with Ebox, Distributel, Teksavvy, Acanac, 3web, Carrytel and all of them had a more stable internet service than what Rogers has given me in the last 6 months. To be specific, I switched from Carrytel cable where everything worked perfectly to Rogers Cable because I wanted gigabit speeds. I recently started working from home.

On install day I was getting roughly 200mbs down out of the 1000mbs advertised. I called customer support and they tried to change something with the modem provisioning but the speeds stayed the same. They sent out a cable tech a couple days later, he said that the signals were bad and installed a signal booster. That worked for speeds but internet connection reliability and quality went out the window: Huge packet loss, disconnections on everything, youtube wouldn't work on the lowest quality, docsis logs filled with errors and my work VPN crashing constantly. I called Rogers back and they sent another technician, he said there was problems on my coax lines in the house and gave me a cable to string through my living room (thanks to covid 19). He said the previous tech shouldn't have used a signal booster. He also suggested I go into a rogers store to swap my modem. After all those changes I'm still having constant disconnections from everything online and my docsis logs are still a nightmare. Rogers just told me there are both issues in my area and on my connection tonight. I have one more visit with a Rogers tech tomorrow, after that fails I'm calling to cancel service.

Rogers is officially the worst ISP I've ever had.

Never listen to anyone try to tell you that the third party ISPs provide a lesser quality service, I've never had connection issues like this with anyone other than Acanac but they acknowledged that I was just too far from the CO and provided a full refund. I gave Acanac a 10/10 for effort, Rogers on the other hand... No one has any clue what is going on and it's incredibly frustrating.

member for 20 years, 229 visits, last login: 1.6 years ago
lodged 3.7 years ago


mugurd
join:2001-05-24
Ottawa, ON
·Bell Fibe Internet
·Fido
(Software) pfSense
Netgear RAX50
Netgear R7000

mugurd

Member

You're not alone

I feel your pain...read in the Rogers forums the endless number of similar stories. "It takes 3 visits of a regular tech to qualify for a Senior Tech visit (????)"
They play the numbers game : if 90% of customers don't complain, mission accomplished. The rest 10% can go elsewhere as it would cost Rogers too much to fix their problems.
Darkev
join:2008-12-17
Kanata, ON

Darkev

Member

Rogers

I’ve been with Rogers since February 2020 without any problems until the past 2 weeks. My download speed has been all over the place, but I never get what I’m supposed to get anymore. I don’t know what they’ve changed, but it’s not working. When I reboot the router I’ll get my speed for about an hour and then it drops off again to low speed.

I’m probably going to switch back to Bell. Even though I’m in a promotion right now with Rogers and Bell is going to cost more, it’s worth getting rid of this flakey service.

Xstar_Lumini
join:2008-12-14
CANADA

Xstar_Lumini

Member

Get What You Pay For

You get what you pay for. Only $56 a month for 1 Gigabit down? I pay $80 for 500 Mb/s down, but with good quality and none of the issues you have. Do you live in an old neighborhood?

Review by denetizen See Profile

  • Location: Kitchener, ON, Canada
  • Cost: $149 per month (36 month contract)
Stable
Slow Speed
Not the best value
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Rogers Ignite. Speed consistently slow; routinely around 300Mbps (over a year of testing and never once over 500Mbps). We've requested a technician come out to check. The first two found no issue. The third changed the order of TV and Internet off the main splitter from incoming cable. The fourth did not show (CSR said it was too late on a Saturday for another call; we found out when we called dispatch to see where he was -- at first on the way, then after calling back, he had gone home). Fifth technician coming out soon (Wish us luck!). It's not difficult to install. We have upgraded the modem twice (in further attempts -- suggestions from Rogers -- to figure out poor speed issues) in the 18 months since signing up. We currently have the CODA-4582 modem.

The worst thing is the speed. Paying for the best package and getting little better than the package below. We know it's "up to" 1Gbps but never hitting even half that on a direct fast Ethernet connection with no other devices connected is appalling.

www.dslreports.com/speedtest/28815535

member for 6.1 years, 86 visits, last login: 224 days ago
updated 6.1 years ago

Nezcro
join:2018-02-06
Scarborough, ON

Nezcro

Member

Slow Speed

Rogers has been known for never giving you the speed you ordered. Experienced this with Rogers myself when I used to have it. Even a real Rogers employee who is a friend of ours said the same thing. The speed is always being throttled by Rogers. Every friend of mine who has Rogers never get the full speed. Most customers don't really know much about internet speeds and don't notice it which lets Rogers get away with it. It is one of the reasons why I don't use Rogers anymore. It is also the reason why Rogers also comes last or low rated in Netflix ISP Index.
denetizen
join:2018-01-23
Kitchener, ON

denetizen

Member

Re: Slow Speed

I wish we could get reliable Bell at this address like we can in Toronto. We've had DSL, and satellite here back in the day ... but Rogers is the only local ISP who can deliver fast Ethernet, which is ironically laughable given the regions wont to be the defacto Silicon Valley North. A pity the bandwidth is so volatile. The 'up to' caveat is a real advertising stinker.
Nezcro
join:2018-02-06
Scarborough, ON

Nezcro

Member

Re: Slow Speed

Yeah, Rogers has more coverage of Broadband throughout Canada but Bell is the better option if you live in a big city like Toronto.

bumbo
join:2002-11-20
Sarnia, ON

bumbo to denetizen

Member

to denetizen
I have seen a similar issue in the past with older gigabit network adapters on older PCs. I assume you're currently using at least an i5 or better with 8GB memory or better and updated network drivers?
The PC I had confirmed on was a Toshiba i3 with 4GB memory running puppy linux - never saw over 250mbit. Replaced with an i5 with 8GB memory, again running puppy and routinely saw 600-800mbit
denetizen
join:2018-01-23
Kitchener, ON

denetizen

Member

Re: Slow Speed

It's a newer PC, about 3 years old. AMD 8350 CPU with 16G RAM and up to date Intel NIC. I have experienced exactly ONE speed test (marginally) above 500Mbps in the last three months.

Review by TLS2000 See Profile

  • Location: Mississauga, ON, Canada
  • Cost: $45 per month (24 month contract)
  • Install: about 2 days
  • No Cap
FAST
Downtime seems to happen every week.
If you're a new customer and can get a good deal, this is a great service. UNLESS Bell has fibre to the home in your area.
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Using Gigabit now for a little over a year. Speeds are fast and reliable, allowing me to max out my bandwidth on newsgroups at all times of the day.

My only complaint about the service is that I experience regular downtime. I hope Rogers fixes that issue. As it is, I have to maintain a DSL connection to ensure that I have reliable internet.

member for 20 years, 6508 visits, last login: a few hours ago
updated 6.2 years ago

KyeU
join:2003-12-31
Canada

KyeU

Member

Notification

They didn't even send an E-Mail or Mail regarding their intentions to remove the Usenet service.






Review by SUPERNU See Profile

  • Location: Toronto, ON, Canada
  • Cost: $90 per month (24 month contract)
  • Install: about 3 days
Taking your money and not giving you speed you pay for.
Terrible Company - will never speak the truth.
Terrible Company.
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Rogers was good at the start, i'm on 100Mbps download and 10Mbps upload, and as of December 2016 there connection went to hell.

3 weeks waiting on Rogers to 'investigate' why im getting speeds that are at time 95% slower than im paying for.

Rogers president office is populated by incompetent people, and their phone lines is answered by under-paid, untrained, un-coached, and over-worked, overseas staff.

Rogers is the worst provider I ever used, and they are the reason I will never do business with a big company.

Rogers is a faceless corporation with repetitive insincere apologies that are tiresome and meaningless.

»www.speedtest.net/my-res ··· 80661246

member for 7.1 years, 1 visits, last login: 7.1 years ago
updated 7.1 years ago


Anon29929
@rogers.com

Anon29929

Anon

Truth

So far the Coda-4582 has been GARBAGE - as well as the "gigabit" internet package. In the one month I have had the service, I have had three technicians visit my home, daily chats with support staff who don't seem to have a clue (they all say things that conflict with one another), four wasted trips to Rogers Stores and have had no reliable or just no internet for this whole time. The support staff say there is no problem with the service, even though they can only score ~300mbit with remote testing. The technicians say there's definitely a problem but don't know what they can do about it. I am at my wits end and have been clear with support that I intend not to pay my bill until they deliver on my internet package. I signed up in December, and I SPECIFICALLY asked on the phone if my address has Docsis 3.1. I was told YES. Two weeks into daily chats with support (a lot of the time on my LTE cell data because the net wouldn't actually work) I get told that no, Docsis 3.1 was not yet rolled out. I have never been able to score more than around 360mbit. Today I average anywhere between 180-225mbit the day after driving 40 mins each way to a Rogers store in a neighboring city to get the new "black dot" modem. They last night called me to say they did not have the updated firmware they told me it would have and were flashing the version 19 firmware on the unit but it did nothing to help. The support staff are telling me this is normal because the plan is "up to" a gigabit. When they aren't telling me that, they are asking me to downgrade to the 250 ignite package so that it would appear to be working properly. I have refused and intend to hold Rogers to delivering on the package they advertised, promoted and got me to sign on to. Rogers needs to get their act together and stop advertising speeds they can't even get half of. GARBAGE.

TigerWong
join:2017-04-12

TigerWong

Member

Re: Truth

I absolutely dread having to deal with their customer service it's like playing broken telephone, I feel nothing you tell them is ever recorded properly and you have to explain it 1000 times over. My service and reliability have been pretty good though, I've only ever really had to call regarding my bundle. Regardless, the amount of money we pay them you should be getting what you paid for period. Or Rogers should get a Tech out there to fix your situation at their cost of course.

Review by xm4243 See Profile

  • Location: undisclosed location
  • Cost: $75 per month (24 month contract)
They waived the cancellation fee
Service was poor and Rogers couldn't fix the problem
Will not order a Rogers service again
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Ordered Gigabit service for $65 a month for two years.

After a month, the service went from 14.5 MB/s downloads to 2.5 MB/s download speed. The service would often stop working and the router would need to be rebooted. Even after reboot, the download speeds were diminished.

Each time I called Rogers or had a tech visit, Rogers said they had found the problem and fixed it.

After multiple calls and visits, each pronouncing the problem fixed, I gave up and cancelled.

member for 10.6 years, 45 visits, last login: 52 days ago
updated 7.4 years ago


Review by syntaxerr0r See Profile

  • Location: East York, ON, Canada
  • Cost: $160 per month (24 month contract)
  • Install: about 1 days
Good speed
Billing is a mess
Technically good but billing errors, billing errors, billing errors.
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Subscribed to 250u service (250 down, 20 up, unlimited usage) in a bundle with cable TV (hence the price paid) to replace a rock-solid (but slow) DSL connection (crappy Bell equipment in my street). Called on a Saturday and got it installed the next morning - that went very well. Speed is there and the connection is stable. The big issue I have with Rogers itself because 1)they lied on the price (claimed the total was "all in" when it was before tax) and 2)we immediately got billing errors in the hundreds of dollars, can't access our invoices and they're not fixing it after 2+ months of dealing with their support. Rogers is overbilling and untrustworthy and I really hope I can return to Teksavvy once this stupid contract is over because I have to waste over 2 hours on the phone monthly with their support to get my billing fixed.

member for 15.8 years, 1021 visits, last login: 3.9 years ago
updated 7.4 years ago


Review by denetzen See Profile

  • Location: Kitchener, ON, Canada
  • Cost: $160 per month (24 month contract)
  • Install: about 1 days
  • No Cap
Fast ping; faster than DSL
Only half of the speed promised in "up to" for my area
Caveat emptor. Run a speedtest when you first install and open a ticket if warranted.
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Gigabit service was advertised as available in my area so I upgraded. Was previously with Rogers and stayed with them, just upgrading the modem to realize better speeds. Overall, download speeds are about 8-10x what I was getting previously for $75/month, but $139+tx a month on a contract may not be worth it in the long term if I'm only able to get 550Mbps download instead of the "up to" 1Gbps service promised. You won't know what speed you get consistently until you have the equipment and service installed. I installed equipment myself, since it was just a simple modem replacement on my end. Overall, I'm a little disappointed that the speeds I am getting in my area are only about half of what's possible on Gpbs service were it fully rolled out.

member for 17 years, 16 visits, last login: 7.4 years ago
lodged 7.5 years ago


Review by moffa See Profile

  • Location: North York, ON, Canada
  • Cost: $100 per month (24 month contract)
  • Install: about 4 days
nothing really, it works great at 3AM
tech support is hopeless, they refuse to upgrade an area
Might work depending on your area
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Signed up for gigabit.

Getting very high and inconsistent latency ~30-250ms to my gateway with frequent packet loss
»[Fiber Speed test: 741.58/35.20 44 ms]

Unfortunately, I'm stuck in a 2 year contract now so I'll just have to suffer

member for 16.4 years, 797 visits, last login: 1.1 years ago
updated 7.5 years ago







Review by Parsedata See Profile

  • Location: Toronto, ON, Canada
  • Business customer Business customer
  • Cost: $100 per month (3 month contract)
  • Install: about 15 days
  • No Cap
Nothing
Inconsistent, not reliable and never even half the promised speed
There are no choices when it comes to Bloor and Yonge in Toronto.
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Since mid December there is no internet. Canadian outage map has been showing red all the time.

member for 8.2 years, 6 visits, last login: 8 years ago
lodged 8.2 years ago