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We've had technicians at our house 4 or more times in the last year. After weeks of complaining they finally send someone to work on it, then it takes them a few visits to make it not disconnect all the time. Then 3 months later it starts cutting in and out again and the cycle repeats. The customer support is essentially a robot, then when you finally talk to a real person they tell you they will monitor your connection for three days, instead of just sending someone to fix it ASAP. When it works its fast enough for me to do what I want, however the upload speed is awful. If you have Bell Fiber in your area trust me it will save you a lot of hassle. Unfortunately Bell Fiber isn't in my area yet so I'll have to suffer. member for 1.3 years, driveby review (so far) updated 1.3 years ago
I signed up for gigabit Rogers internet in late 2019 on a special promotion. I had previously been with Ebox, Distributel, Teksavvy, Acanac, 3web, Carrytel and all of them had a more stable internet service than what Rogers has given me in the last 6 months. To be specific, I switched from Carrytel cable where everything worked perfectly to Rogers Cable because I wanted gigabit speeds. I recently started working from home. On install day I was getting roughly 200mbs down out of the 1000mbs advertised. I called customer support and they tried to change something with the modem provisioning but the speeds stayed the same. They sent out a cable tech a couple days later, he said that the signals were bad and installed a signal booster. That worked for speeds but internet connection reliability and quality went out the window: Huge packet loss, disconnections on everything, youtube wouldn't work on the lowest quality, docsis logs filled with errors and my work VPN crashing constantly. I called Rogers back and they sent another technician, he said there was problems on my coax lines in the house and gave me a cable to string through my living room (thanks to covid 19). He said the previous tech shouldn't have used a signal booster. He also suggested I go into a rogers store to swap my modem. After all those changes I'm still having constant disconnections from everything online and my docsis logs are still a nightmare. Rogers just told me there are both issues in my area and on my connection tonight. I have one more visit with a Rogers tech tomorrow, after that fails I'm calling to cancel service. Rogers is officially the worst ISP I've ever had. Never listen to anyone try to tell you that the third party ISPs provide a lesser quality service, I've never had connection issues like this with anyone other than Acanac but they acknowledged that I was just too far from the CO and provided a full refund. I gave Acanac a 10/10 for effort, Rogers on the other hand... No one has any clue what is going on and it's incredibly frustrating. member for 20 years, 229 visits, last login: 1.6 years ago lodged 3.7 years ago
Rogers Ignite. Speed consistently slow; routinely around 300Mbps (over a year of testing and never once over 500Mbps). We've requested a technician come out to check. The first two found no issue. The third changed the order of TV and Internet off the main splitter from incoming cable. The fourth did not show (CSR said it was too late on a Saturday for another call; we found out when we called dispatch to see where he was -- at first on the way, then after calling back, he had gone home). Fifth technician coming out soon (Wish us luck!). It's not difficult to install. We have upgraded the modem twice (in further attempts -- suggestions from Rogers -- to figure out poor speed issues) in the 18 months since signing up. We currently have the CODA-4582 modem. The worst thing is the speed. Paying for the best package and getting little better than the package below. We know it's "up to" 1Gbps but never hitting even half that on a direct fast Ethernet connection with no other devices connected is appalling. www.dslreports.com/speedtest/28815535 member for 6.1 years, 86 visits, last login: 224 days ago updated 6.1 years ago
Using Gigabit now for a little over a year. Speeds are fast and reliable, allowing me to max out my bandwidth on newsgroups at all times of the day. My only complaint about the service is that I experience regular downtime. I hope Rogers fixes that issue. As it is, I have to maintain a DSL connection to ensure that I have reliable internet. member for 20 years, 6508 visits, last login: a few hours ago updated 6.2 years ago
Rogers was good at the start, i'm on 100Mbps download and 10Mbps upload, and as of December 2016 there connection went to hell. 3 weeks waiting on Rogers to 'investigate' why im getting speeds that are at time 95% slower than im paying for. Rogers president office is populated by incompetent people, and their phone lines is answered by under-paid, untrained, un-coached, and over-worked, overseas staff. Rogers is the worst provider I ever used, and they are the reason I will never do business with a big company. Rogers is a faceless corporation with repetitive insincere apologies that are tiresome and meaningless. »www.speedtest.net/my-res ··· 80661246 member for 7.1 years, 1 visits, last login: 7.1 years ago updated 7.1 years ago
Ordered Gigabit service for $65 a month for two years. After a month, the service went from 14.5 MB/s downloads to 2.5 MB/s download speed. The service would often stop working and the router would need to be rebooted. Even after reboot, the download speeds were diminished. Each time I called Rogers or had a tech visit, Rogers said they had found the problem and fixed it. After multiple calls and visits, each pronouncing the problem fixed, I gave up and cancelled. member for 10.6 years, 45 visits, last login: 52 days ago updated 7.4 years ago
Subscribed to 250u service (250 down, 20 up, unlimited usage) in a bundle with cable TV (hence the price paid) to replace a rock-solid (but slow) DSL connection (crappy Bell equipment in my street). Called on a Saturday and got it installed the next morning - that went very well. Speed is there and the connection is stable. The big issue I have with Rogers itself because 1)they lied on the price (claimed the total was "all in" when it was before tax) and 2)we immediately got billing errors in the hundreds of dollars, can't access our invoices and they're not fixing it after 2+ months of dealing with their support. Rogers is overbilling and untrustworthy and I really hope I can return to Teksavvy once this stupid contract is over because I have to waste over 2 hours on the phone monthly with their support to get my billing fixed. member for 15.8 years, 1021 visits, last login: 3.9 years ago updated 7.4 years ago
Gigabit service was advertised as available in my area so I upgraded. Was previously with Rogers and stayed with them, just upgrading the modem to realize better speeds. Overall, download speeds are about 8-10x what I was getting previously for $75/month, but $139+tx a month on a contract may not be worth it in the long term if I'm only able to get 550Mbps download instead of the "up to" 1Gbps service promised. You won't know what speed you get consistently until you have the equipment and service installed. I installed equipment myself, since it was just a simple modem replacement on my end. Overall, I'm a little disappointed that the speeds I am getting in my area are only about half of what's possible on Gpbs service were it fully rolled out. member for 17 years, 16 visits, last login: 7.4 years ago lodged 7.5 years ago
Signed up for gigabit. Getting very high and inconsistent latency ~30-250ms to my gateway with frequent packet loss »[Fiber Speed test: 741.58/35.20 44 ms] Unfortunately, I'm stuck in a 2 year contract now so I'll just have to suffer member for 16.4 years, 797 visits, last login: 1.1 years ago updated 7.5 years ago
Since mid December there is no internet. Canadian outage map has been showing red all the time. member for 8.2 years, 6 visits, last login: 8 years ago lodged 8.2 years ago |