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Review by Turtleman83 
UPDATED: 3 days ago
member for 1.6 years, 30 visits, last login: 1 days ago
 London,ON
 $44 per month
 "Reliable, speedy connection with very low latency"
 "Pricey, basically has a monopoly in my area"
 "I'm not a bittorrent user or gamer, so it works well for me, but YMMV"
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My landlord had Rogers long before I moved in so the first 2 options above I'm unable to give a rating for. As far as my experience, I honestly don't remember a time in the last 18 months that it's been completely down - about a month ago during a snowstorm it crawled down to speeds of below 200 K BPS (the package is 7 MB) to the point where my Vonage became unusable. Other than that it's been rock solid - only time I've ever had to call tech support was when my landlord accidentally downgraded to a much lower package, and they were quite helpful.
A month or so ago I exchanged the old Terayon modem for a new Scientific Atlanta one, and now I'm getting the full 7/512 package that I'm supposed to have. As I mentioned above I'm not a BT user or gamer (stick to Limewire or WinMX only) so the throttling issue really doesn't affect me, though I could see how it could bother others. Rogers has a monopoly on the cable market in my area - you want cable internet you have to go with them, and the prices are sort of steep. But I believe they're the lesser of 2 evils between them and Bell.
UPDATE 11/17/09 - Have moved, still have Rogers. The service is still great but when my promo runs out next month, I will be paying $115 per month, and am currently searching for a way to get more discounts or see what my other options are. Enjoying the 10 meg down but BOY is the upload still lopsided! If anyone has any tips please PM me.
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Review by VHS
Posted: 11 days ago
member for 1 year, 138 visits, last login: 1 days ago
Scarborough,ON
$32 per month (12 month contract)
"Good speed for the money"
"slowdowns in evenings (happens seldomly)"
"BettER than Bell Internet"
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I signed up for Rogers internet back in June 2009 to take advantage of the free modem, 3 months free, and $50 credit offer. I was a bit hesitant at first because I had used Rogers Extreme when it first came out (5mb connection) and it would slow down to 2mb in the evenings every night. This was why I switched to Sympatico back in 2004. After almost 5 yrs with Bell and the countless amount of scams they have pulled on me, I switched back to Rogers. Installation was quick. I connected everything myself and gave a call to Rogers... within seconds my modem was activated and ready to go. I currently get 30% off Express on a 1 yr contract. I am very glad I switched back as the speeds are very reliable during the evenings. I do get slow speeds in the evenings still but it rarely happens. I download from NNTP at full speed (10mbps) and I haven't had any problems with losing connection in the past 4 months I have used them. The bandwidth cap of 60gbs is on the low side but I rarely hit that anyways otherwise I would go for something like Teksavvy. Overall, I think Rogers has improved a lot in the past 5 yrs and I am happy to be back.
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Review by Larenda
UPDATED: 28 days ago
member for 7.6 years, 595 visits, last login: 29 days ago
Scarborough,ON
$46 per month
"fast speed"
"fairly spendy"
"I like the service"
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I am very happy with there service! No complaints!
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Review by sunrisecc
UPDATED: 35 days ago
member for 5.5 years, 161 visits, last login: 5 days ago
North York,ON
$55 per month
 about 2 days
"constant even connection"
"first line tech support"
"I am pleased"
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I was with Sympatico. After Sympatico kept improving my connection by lowering my overall speed, I decided to try Rogers concurrently. I ordered the extreme plan with the wireless router/modem. The installation was on schedule and completed in 15 minutes. I have had no need to call tech support at all. After a month of comparing the Sympaticio service and Rogers, I cancelled Sympatico. I have not regretted that decision.
I also apprecited that the tech that came to install the router/modem recognized that I was an experienced user and let me do the software connection to the computer.
Added on 2009-Apr-21
I am still pleased with the speed and reliability. My building has been rewired a few months ago and all is well. I have not had to call Rogers with a problem as yet.
Added on 16-Oct-2009
Starting around Oct. 1st, each evening from 7PM to midnight, many clicks can take 5-15 seconds to complete. It just shows waiting for site. I would estimate that this problem happens about 50% of the clicks. Rogers is investigating. I have submitted tracerts and pings.
Followup comments:  
THE Fatman
@rogers.com | The Time Will Come...... "I have not had to call Rogers with a problem as yet."
Boy, you don't know what you're missing...... | |
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anon23432
@rogers.com | Re: The Time Will Come...... I've had to make 3 calls to tech support since 1998. In my case when it works it works very well. I'm on Extreme at the moment and always see the max speed when downloading from newsgroups.
I have no complaints. | |
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anonQ
@rogers.com | .... yup don't know why everyone bitches rogers has been great to me 99% up time in the last 3 years customer service always good and fast. I hate rogers but like my service | |
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rang
@rogers.com
| About rogers As far as the downtimes are concerned, they have been minimal over the time I had rogers (forever, 10+ years). I hate the speed and traffic throttling (torrents and uploads, 50k/s at most). Also the cost continues to go up and the capacity levels down. Therfore less service for ore money.
Also, they continually drop services they promised to provide at the start, I.E. Email, usenet-news(nntp), web page space. News was great, you could even get the binary groups.
When they allow you to have it, the bandwidth is satasfactory.
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Review by srajees
UPDATED: 78 days ago
member for 79 days, 4 visits, last login: 73 days ago
London,ON
$35 per month (8 month contract)
about 7 days
"Fast service, reliable, cap reasonable, good service"
"None yet (A hidden activation fee only appeared on my initial invoice, not on the bill)"
"Best value service out there"
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Ordered an 8 month student deal for 34.95/month including Extreme service and modem rental. Speeds are close to advertised and have had absolutely no problems with intermittent service disruptions (unlike Acanac).
»www.speedtest.net/result/555399464.png
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Review by twistedwaffl
UPDATED: 92 days ago
member for 291 days, 4 visits, last login: 92 days ago
Shelburne,ON
$64 per month
about 1 days
"Very Fast Installation, Decent Speeds, Overall A+"
"None."
"If your looking for an ISP that is faster than Bell, go for Rogers."
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August 20, 2009
Recently got Rogers Extreme Package installed, not before canceling my Bell Sympatico service. But I gave a quick call to Rogers and got onto a representative within seconds with no hassle. They asked a few simple questions and then put my order through. Now where I live there was no cable run directly to the house, so I asked when the soonest a technician could come out and install one (Previously with Bell, but so infuriated by their service, was forced to cancel). I was then very surprised to hear the very next day between 8AM-11AM. So the very next day a technician came out at exactly 8AM and installed the line into the house and installed the modem exactly where I wanted it. This all was done in just shy of an hour. I was thoroughly impressed, I guess it isn't hard to impress a customer of Bell for 8 years either.
I get rough speeds of 9700kb/s down, and 980kb/s up.
Far faster than my plan through Bell, nearly double actually.
But overall, if you are looking for a fast, reliable service, with faster speeds than Bell, look into Rogers Cable.
Followup comments: spartan002
join:2008-12-22
Brampton, ON | re have fun for now, rogers charges high price for going over the monthly bandwidth. fast speed + low cap + heavy throttling = useless service. they even throttle down playstation 3 network. | |
| | clee
join:2006-08-12
Toronto
2 edits | Re: re lol well, still better than Bell! | |
| koreyb
join:2005-01-08
Etobicoke, ON | Anything is beter than Bell hahaha Rogers actually costs less than bell for overages, and is faster.. Unless you use bit torrent that is. | |
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 Review by Spyder
UPDATED: 141 days ago
member for 6.7 years, 1052 visits, last login: 141 days ago
Thornhill,ON
$44 per month
about 7 days
"3000/392 speed, good bundle prices"
"Tech support is is a gamble (you might get a helpful person on the other end or you might not...likely you'll get a bad one!)"
"Somewhat reliable, however they have a tendancy to CUT your speed and INCREASE the price without telling you"
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Well what can I say about Rogers that's relatively "nice"? Nothing! We have had NUMEROUS problems with them over the course of 5 years when we had them. When it was Shaw@home back in the day, I hardly had ANY problems. A few weeks after switching hands over to Rogers, we had at least 10 technicians come to our house separately and over 5 hours of calling Rogers non-stop. Why? A truck had knocked down our cable line above the street and NONE of the technicians knew what to do! All they did was add boosters, or splitters as "quick fixes". The few that actually repaired the line physically did a shotty job which made it WORSE after they left. Half of them would say that they are "checking something down the street" and run away. This circus lasted roughly 20 days.
How is their support? A bunch of monkeys on a bunch of telephones would be more effective and help me more than all of the Rogers support employees COMBINED.
Granted, they do have helpful employees who are nice. We haven't had TOO many interruptions since that catastrophe a few years ago (as mentioned above). I recently acquired a new DOCSIS modem, which increased my speeds 2-fold. How long will this speed increase last? Probably until they implement monthly bandwidth caps in early spring.
My best advice? Try out Rogers if you have no other alternative. They aren't too bad, but they aren't good either. They have tendancies to cut your speeds in half while increasing the price.
>>>>>>>>>UPDATE
Since this review years ago, I have experienced very little interruption. We do have a cap at 60GB download and upload which is more than enough for most users. Speeds just increased to NEAR 1998 levels!
[IP Lease times last 7 days, which is enough to be able to keep your IP for as long as you're with Rogers. My IP only changed about 3 times.]
[Rogers rates their speeds as 3000 / 392. After getting my DOCSIS Terayon TJ615, I've been roughly getting those speeds consistently]
[Home equipment included a 3Com NIC, Modem, Network Cable, plus pulling a dedicated line from your cable hook-up to your computer. For us that meant drilling through the floor, but not cleaning anything up  Full installation.]
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Review by hcleaveley
Posted: 210 days ago
member for 3.2 years, 5 visits, last login: 210 days ago
Barrie,ON
$54 per month
about 1 days
"Super fast and price is comparable with other providers"
"None I've found yet"
"Much faster than DSL and consistent"
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I purchased Rogers Hi-Speed Extreme for $59.99 and as part of a package (MyHome Advantage) got a savings of $5.04 which brings it in at $54.95.
I originally had DSL through a local provider and when I had switched from Bell to Rogers for home phone I had to get a dry loop setup. The quality downgraded on my DSL.
I had received a flyer in the mail promoting the MyHome Advantage which grouped my internet, phone and cable into one price and also got a lock in price for 3 years.
With the change in package our equipment was dropped off by an installer and he put in cables and brought the cable right to my desk and instructed me to use the disk to install.
I chose not to install the software as I already had an antivirus program I had purchased previously.
We received the webstar modem and so far have had no major issues with our service.
When I need to call for further assistance or support I ahve received the best service.
I highly recommend Rogers Hi-Speed internet for anyone.
Followup comments: Tristan
join:2006-09-10
Nepean, ON
 ·Rogers Hi-Speed
| Highly recommended for anyone? Really now. Cable internet is sometimes better than DSL. It has advantages and disadvantages, but it depends on what you are looking for. It's definitely not for everyone.
Rogers isn't that great. Your experience will degrade. It always does.
Rogers throttles bittorrent AND encrypted traffic. Speed is definitely not fast and consistent because certain types of traffic are severely affected. I've recorded losses in speed over the last several months, and I test during prime-time and after-hours (after midnight).
As much as Rogers likes to blame certain types of traffic for congestion, the problem is actually with the technology (DOCSIS 2 limitations), and Rogers own network topography- none of which are "our" fault, and have more to do with bilking us of our hard-earned money, while sharing congested pipes.
You might experience the awesome power of the Rogers Customer Support Representative, and their brilliant script reading powers. If your computer isn't connected directly to the modem, Rogers will blame any and all intermediary devices, even when the fault lies on their end.
You might one day find they've been messing around with your web pages by injecting warning notices as they claim you are approach your caps (which might be true - and you might work for Rogers - who's looking?).
Ever receive a custom Rogers search page w/ advertising when you mistype a URL? That is undesirable, breaks the way the internet was designed to work, and may even break certain applications that rely on standard error responses).
Messing around with people's experience leads to the injection of mistrust.
Rogers is slow to act on security issues. Rogers DNS servers had a highly publicized and critical DNS vunlerability, that wasn't patched for more than 3 months, leaving the majority of Rogers unsuspecting and complacent customers (those that use the default automatic DHCP settings) vulnerable.
For those considering Rogers: Be cautious, as not all is honkey dorey with this ISP. You might get a better experience with an independant DSL ISP. | |
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ioend
@rogers.com | Re: Highly recommended for anyone? Really now. I think it is reasonable to suggest to you to post your own review, instead of defaming another user's positive review. | |
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 Review by elusion
UPDATED: 218 days ago
member for 8 years, 2294 visits, last login: 36 days ago
Scarborough,ON
$56 per month
about 2 days
"Consisttent Speeds"
"Torrents upload throttled."
"Service is consistent, albeit a bit crippled with them throttling your services."
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I had to switch from Sympatico because I have Rogers digital home phone, and I didn't want to use sympatico with dry line. I have no issues with Rogers other than them throttling torrents. The speeds are consistent, service was up and running in a matter of days from the order. I've opted to use usenet for my downloads, and the speeds are well worth it. I have called tech support, but the issue was on my end. My calls to their reps have been good. The reps are courteous, and helpful.
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Review by hukumuzuku
UPDATED: 231 days ago
member for 231 days, 5 visits, last login: 152 days ago
North York,ON
$75 per month
about 2 days
"Fast speeds, not throttled in my area (crosses fingers)"
"THE CAPS, too much download not enough upload"
"Ok if your only other options are Bell of lease lines from Bell"
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I've been using rogers for about four years now and so far it has been pretty ok compared to other people;s experiences with other ISPs in my area. Speed-wise, I get what I pay for no matter what i'm doing ( FTP, Torrents, Usenet). Ive only had one major outage in my area and it lasted for about 5 hours but reliability had been pretty good. I would really like it if they boosted the upload speed, I rarely max out my down speed, while i am constantly uploading at max to keep my ratios ok. The caps they have are ridiculously low, i didn't even bother trying to slow down. I guess the extra $25 is the price of unlimited.
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You've been upgraded!
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