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 Review by Triple Helix 
member for 5.8 years, 1436 visits, last login: a few hours ago
updated 32 days ago
 Oshawa,ON
 $50 per month about 1 days "Great Speed and Sevice on Extreme Plus" "None so far" "Very, Very Good"
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I'm very happy with there service for the last 5 years and would not go back to Bell!
Thanks Rogers
I have been on the new Extreme Plus 45MB down and 4MB up and getting speeds almost 60MB down with the SMC Modem - Router no connection problems and great wireless N distance and of course speed! »www.rogers.com/web/Rogers.portal···_HISPEED
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Review by marknotmarc
member for 1.3 years, 255 visits, last login: 48 days ago
updated 72 days ago
- Gloucester,ON
- $45 per month
- about 1 days
- "Installed the next day. Modem rental included. Bandwidth cap increased."
- "Install and activation fee"
- "Very satisfied at present"
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The deal I got with Rogers was a new customer no contract offer. It was not posted online, but found out about it when I was in a Rogers store. the Express 35/3 package with a 200 GB allowance, modem rental included for 8 years for $45 a month.
My average download speed with speedboost has been far exceeding the tier I have been assigned.
I ordered at 7 pm on a Saturday and a tech installed the next day. He ran new cables, attached new splitters, and replaced the connectors in the wall plates. Very thorough.
I left Rogers in 2008 when they were packet shaping my VPN connection to work and blocking ports preventing me from running some web services from home. All these issues are now gone and I am very satisfied with the service and price.
The only small complaint I have is the activation fee. The contract they have you sign has all the pricing information included in a table, including the install fee, but within the verbiage of the contract further down there is an activation fee of $14.95. I am unsure of what this fee is for and why it is not included in the summary table next to the installation fee.
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Review by dgass
member for 5.6 years, 717 visits, last login: a few hours ago
updated 80 days ago
- Etobicoke,ON
- $55 per month
- (month by month)
- "Free D3 Modem rental, Faster UL than old D2. Now have unlimited"
- "Still see nightly congestion and high ping"
- "With the retention offer, not worth switching to an IISP at this time"
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With the bump to Extreme at the Express price with the unlimited tagged on and a free D3 rental. It now makes little sense to switch to an IISP. If however in the future they remove the unlimited option I will switch.
Ping is still much worse that VDSL from the same location. UL is better at 3Mbps now up from 512K
Had rogers at this location since it was originally called wave. Then switched to @home just prior to install.
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Review by Myst3r10n
member for 214 days, 5 visits, last login: 196 days ago
updated 214 days ago
- Canada
- $65 per month
- about 1 days
- "240 Mbps/10 Mbps, Reliable, Service Techs same day"
- "Nothing"
- "Rogers Ultimate is ungodly"
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Got Ultimate Tier today.
Unbelievable speed.
Consistent and Reliable.
Tech Support and Truck Roll were awesome.
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 | | yeah... ungodfuly expensive and pointless | |
| | | | Re: yeah... Speak for yourself. Allows me to do my work much more efficiently. The amount of time i save uploading and downloading my photoshop images from the corp server is huge! | |
| | | | | Re: yeah... $65/month for Ultimate? That's pretty damn good. I think they advertise it at twice that. I could barely get them to drop to $55 (before tax) for Extreme when I called to cancel. | |
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Review by CANADIANSOUP_t
member for 1 year, 20 visits, last login: 295 days ago
lodged 351 days ago
- Mississauga,ON
- $65 per month
- (12 month contract)
- "90"
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upgraded to Extreme plus, with new upload speeds, received a really good deal . i'm happy
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Review by classicaldog
member for 1.3 years, 60 visits, last login: a few hours ago
updated 1.1 years ago
- Thornhill,ON
- $64 per month
- "High availability, robust, not many restrictions"
- "Outages overnight may require power down reset; Speed only about half of advertised ; Difficult to navigate Rogers web pages"
- "Good to very good; price on the high side."
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When I first subscribed in 2004 Rogers was the only high speed available in my area. As time has gone on, speeds and reliability have improved. My main disappointment is that I don't see the advertised speed (24) the fastest I've seen is about 18 but typical is 9-12 Mbps. My modem is an old Webstar but I found the specs for it, and it is supposedly capable up to 30. Rogers claims that it is only good to 10! Like many ISPs, speed and data volume are packaged together - I wish they were separate. I would like to drop one level in speed but maintain the data volume, that is not possible. I cannot say much about tech support because I've had so few problems I've not had to call them. Problems I thought were Rogers were, I discovered, my old D-Link router. The new TP-LINK router seems flawless.
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Review by Turtleman83
member for 5.1 years, 205 visits, last login: 1 year ago
updated 1.9 years ago
- London,ON
- $53 per month
- (12 month contract)
- about 5 days
- "Reliable, speedy connection with very low latency"
- "Pricey, basically has a monopoly in my area"
- "I'm not a gamer, so it works well for me, but YMMV"
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Update 01/11/11 - Internet still going strong with Rogers. Had a hiccup last month when suddenly I lost connection on both TV and Internet on a Thursday. Did my own trouble-shooting and called support, the rep only made me power cycle once. They set an appointment for that Saturday between 2 and 5. The tech didn't even come into my apartment, he told me that I got disconnected by accident in my apartment building's distribution room. I was like 'Ooookay...' I considered calling in for a credit but figured it wasn't worth the hassle. Since then however there haven't been any problems.
UPDATE 3/28/10 - Looks like I spoke too soon - been having major routing problems with Rogers the last few days. It seems to be website/http specific as I don't notice any issues with my VOIP. Have posted in the thread about the issue on this site.
Oh, and for answers on the price (how I didn't see it back in November I don't know) - when I said $115 I meant for both TV (Digital VIP) and internet (Express). When my promo expired in December I called them and got another discount - 20% off of both services - from retention for 1 year. Recently I also managed to get my new HD PVR free for a year (that's $24.99 per month for renting it) so my total bill is around $104 a month taxes and everything included. This weekend has been the first time I've had an issue with Rogers service-wise.
UPDATE 11/17/09 - Have moved, still have Rogers. The service is still great but when my promo runs out next month, I will be paying $115 per month, and am currently searching for a way to get more discounts or see what my other options are. Enjoying the 10 meg down but BOY is the upload still lopsided! If anyone has any tips please PM me.
My landlord had Rogers long before I moved in so the first 2 options above I'm unable to give a rating for. As far as my experience, I honestly don't remember a time in the last 18 months that it's been completely down - about a month ago during a snowstorm it crawled down to speeds of below 200 K BPS (the package is 7 MB) to the point where my Vonage became unusable. Other than that it's been rock solid - only time I've ever had to call tech support was when my landlord accidentally downgraded to a much lower package, and they were quite helpful.
A month or so ago I exchanged the old Terayon modem for a new Scientific Atlanta one, and now I'm getting the full 7/512 package that I'm supposed to have. As I mentioned above I'm not a BT user or gamer (stick to Limewire or WinMX only) so the throttling issue really doesn't affect me, though I could see how it could bother others. Rogers has a monopoly on the cable market in my area - you want cable internet you have to go with them, and the prices are sort of steep. But I believe they're the lesser of 2 evils between them and Bell.
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Review by gaosan
member for 10.1 years, 281 visits, last login: 184 days ago
updated 1.9 years ago
- Kanata,ON
- $46 per month
- (12 month contract)
- about 7 days
- "Good and reliable connection, fast ping"
- "first DNS server is BAD. I have to assign DNS by myslef. Low credit for the Rep."
- "Stable speed, A few free TV channel with decent splitter."
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Dec 25-2009:
Speed reached to 10mb with reliable connections. Prices raised to 46.99 without including modem rental. BT is very bad, other download (FTP) is great! It is likely I will stay with them.
Apr-24-2007
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Not sure why change my monthly charge from $46.95 to $47.95 after first 6 month of $24.95. I am still within one year contract period.
Aug-17-2006:
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I had used Rogers cable four years ago. It was ok but they charged me extra $10 for no TV subscription. I asked them to waive it but they declined so I left rogers.
I started to use Roger at beginning of this month. I find the service is much better compared with four years ago. I get stable 4.5M/380k speed. Ping time is about 14-20 ms which is fast. Rogers technical people is better than Sympatico. At least they know what you are talking about. They are easy to deal with.
I could add a splitter to watch a few channels. The splitter I used was purchased for a few bucks, which introduced a lot problem. It cause SNR from 37 dB to 32 dB which is bad. At that time my connection was unstable and slow. After I removed the splitter. Connection is stable. I found this from ip 192.168.100.1 ( WebStar Modem ).
Regarding pricing, a Roger Rep told me I could get $24.95 for 12 month. After that I pay $46.95. It turned out he cheated me. Rogers told me my deal is $24.95 for 6 months, then $46.95 for the rest. Every price is 35.95 for 12 months. It is not bad, I can add a decent splitter to watch TV for free.
I complaint to Roger about the rep's lie. I was not sure he will get punished or not. I even talked with Customer Relation Office. But they did not give me a rebate.
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Review by smokemonster
member for 2.2 years, 4 visits, last login: 1.3 years ago
lodged 2.2 years ago
- London,ON
- $59 per month
- (24 month contract)
- about 1 days
- "Highest speed and monthly bandwidth availability in Canada"
- "SMC Gateway is overpriced (200 dollars or 7-8 dollars monthly)"
- "Despite some recent connection issues, Rogers is very good"
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In 2001 we switched from AOL Canada dial-up to Bell Canada's DSL service. The connection was decent for ten years ago, but their technical / billing support was weak, and we got a better offer from Rogers after several years of merely adequate service.
We have been on Rogers for about six years, and I am quite pleased with the service, and technical / billing support, which is located here in Canada.
Early on, we had a basic "dumb" modem by Scientific Atlanta that can be purchased for 80-100 dollars, and performed very well as a pass-through devicewith a D-Link wireless G router.
Over the years, Rogers investment in their infrastructure has made their fastest speeds, up to 50 mbps down, and 2 mbps up, widely available. Fiber optics are a huge part of the Rogers network, and it shows. While Bell talks about its new Fibe service, the only advantage they really offer is upload speeds near 5 mbps.
Rogers fastest download speed is twice as fast as the comparable high-end product from Bell, and gives a much more generous monthly bandwidth cap.
Recently, my SMC Gateway has been acting up, similar to what I used to see when working as a help desk technician for Verizon DSL. Bottom line on modems and routers is that they fail, fail, fail, then fail some more, regardless of the price or range of features offered on the device.
I called technical support today, and the very helpful agent confirmed that the device is dropping its connection, and from his end looked like I had powered down the gateway and/or performed a hard reset. In fact, I had power-cycled the gateway to attempt a reconnect 30 minutes before calling him, and what he was seeing confirmed my suspicion that the device was failing. The support rep on the phone booked a next-day field tech visit with a three hour appointment window.
I am continually impressed not just with the technical aspects of the Rogers ISP in this part of Ontario, but with the consistent hard work of phone reps who seem determined to retain their customers. We enjoy 15% off each of our monthly services, and when money got tight, their retention department worked out something very agreeable.
Rogers gets 4 out of 5 stars from this happy customer.
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Review by Cobrajr122
member for 6.2 years, 5 visits, last login: 2.2 years ago
lodged 2.3 years ago
- Saint John,NB
- $89 per month
- "Reliable, fast, caps are not too bad."
- "Has a cap, low upload."
- "I would have fibre if I could, but had to go with rogers. I am still happy though."
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The service was spotty when I first upgraded from the 10/1 plan to the 25/1 plan since the faster network was new and still being balanced but has been just fine a couple weeks after that. The speeds are constant and and FAST.
The modem/router they gave me is sub par - I asked for just a modem but i could not get one. Disabling the router and forwarding everything to my own worked, but it was shotty.
I move the modem between 2 houses and the techs were EXTREMELY helpful in having my modem set up to work in both locations. They did everything they could from their end then sent a tech out to me to run new cables in from the street and fix any other problems I had. They even fixed the quality on my parents cable TV after seeing that the lower channels were grainy. ALL AT NO CHARGE. (this was supposedly because I was the only person using the new network out there and I was their test subject :P )
Overall I am satisfied, though I would move to Aliants fibre if it was available in my apartment. Even though it runs on the road in front of it, I can't get it.
I am not to happy with the cap.
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Worst company ever! Save your money!
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