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Review by gotak  - Location: L6G 0C5
- Cost: $50 per month
- Install: about 1 days
Good "Not as bad as their reputation would have you think"
Bad "Pricing is high unless you get a deal"
Overall "More stable than 3rd party like TekSavvy, potentially cost more and more of a hassle to maintain your deal"
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Historically I was a Rogers customers (8 years I think) until I moved out when I got married. I can't remember any downtime lasting longer than 1 sleep.
We went with TekSavvy at our condo and kept it when we moved into our house. And it was never the fire and forget experience that is with Rogers. We primarily went to TekSavvy to try and get a no hassle internet solution with good bandwidth caps. The only problem was there was a lot of hassle. Firstly they don't control the infrastructure so a simple thing like pushing out new firmware to the modem they can't do. And they will not support any modem they didn't sell themselves. As a result we had random 10 second disconnections. Not a huge issue but could be annoying if you are doing things like skype or facetime. And of course with the recent spades of troubles for TekSavvy they were out of service for us for 4 days while our neighbours with Rogers kept downloading and surfing. And with no good technical support and basically no answer as to what was going on. We switched.
Surprised where we that Rogers first of all offered us a no-contract plan that is cheaper than the equivalent speed and bandwidth cap plan from TekSavvy. And it was online within hours of ordering it from Rogers. It took 2 weeks for our first TekSavvy connection to go online. What's even more surprising was the Rogers people we have been dealing with have been more pleasant than the TekSavvy people.
So overall I think Rogers is actually not as bad as people think. Yeah they have some issue with their business practices that makes them seem dishonest. But that can be easily over looked after 4 days of no internet.
Update:
Rogers charged 2 installation and activation fee they said they will not charge. Now some would say this must mean bad things but actually it's another positive. The call to billing were connected right away and the refund was given without any arguments. The reps were helpful and polite while my last few calls to TekSavvy has been negative with angry sounding people on the other end. Hell has frozen I am sure...
member for 2.3 years, 33 visits, last login: a few hours ago
updated 2 days ago
Comments:
 Ozykz
join:2013-03-30
Salford, ON | Start communications Have you looked at start communications? They are a rogers re-seller, and they have a almost spotless track record, and have really great technical support. | |
| | gotak
join:2011-05-17
L6G 0C5 | Re: Start communications And they at this moment costs more then Rogers. But I know of them and will keep them in mind. | |
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| | Rogers Disrespectable Business Practices and that is exactly what Rogers wants you to believe, they can and should fix most of the iisp's outages within minutes, they chose to wait and drag their heels in hopes of winning back former customers like yourself | |
| | gotak
join:2011-05-17
L6G 0C5 | Re: Rogers Disrespectable Business Practices So what? They cost less and they are providing service. That's all I need to know. If TSI can't give me what I need in service, they font deserve anything no matter what the underlying causes are. | |
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| Review by KyraReaper - Location: Toronto,ON
- Cost: $48 per month (8 month contract)
Good "Mostly reliable, decent price package, very helpful support, some great deals"
Bad "Went down sometimes, initial setup was a frustrating process"
Overall "A little expensive, but worth the money if you get a good package"
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I got a package with rogers during the Student plan offerings. $48 a month for 300 GB of internet and an 8 month contract (A steal for a house full of college students)
The internet was good when it was running. There were a few outages, I think about 4 in the time we had it. Usually the entire province was out, but the service was restored in 6-24 hours, which isn't too bad.
Order process was super easy and sales was really helpful. I just went into a store after seeing the advertisement and got the deal with no issues.
While the outages always managed to be at really bad times like exams, they were fixed fairly quickly, and usually happened at night or in the evening. Support was helpful in answering any questions if I called for any reason, like internet problems.
Upload speeds were extremely poor, but with the price of our package, I really can't complain. I think it was less than 1 Mbps upload, so a word document ended up taking 10 minutes to upload.
All in all, I'd recommend them. They are expensive for a good package, but they do provide good service if you can stand the occasional outage. If it weren't for the prices and poor packages I would still be using them.
member for 25 days, 4 visits, last login: 8 days ago
updated 25 days ago
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| Review by toro - Location: Scarborough,ON
- Cost: $45 per month
Good "Quite reliable"
Bad "Nothing so far"
Overall "Good if you can negotiate a good price, not the advertised ones"
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Switched from Bell to Rogers a couple months ago because of a better deal Rogers offered me. I had to give Bell 30 days notice and there was no problem to schedule the Rogers install just one day before the end of the 30 day Bell notice.
The install window was 3 hours and the tech showed up in the first half hour and finished quite quickly because he didn't have to lay any new cables.
The package I got is 35/3 with 200 GB bandwidth included. This is enough for me as my average is just 50-60 GB per month. They said they will guarantee my price for 8 years. That's the part I don't trust but if they keep their word I will stay.
I did numerous speed tests at different times of the day and the download speed is always between 50-70 MB (because of their speed boost). I am probably in a neighborhood with not too many heavy users.
I used to be a fan for a local 3rd party ISP (and I still think they are great) but at this time this just made more sense to me. The price I am paying is currently lower than third party ISPs and I didn't have to pay for modem, installation or stay home for 2-3 days for the install tech to come.
member for 7.6 years, 2661 visits, last login: a few hours ago
updated 77 days ago
Comments:
| | Google sustained speed test Google sustained speed test
You will find various suggestions. All that is needed is to have a transfer up or down to a remote server that exceeds the speed boost data size.
When I do this sustained test, instead of Docsis 2.0 35 DL / 1 UL on Rogers, I was getting as low as 4 DL / 430 kbps UL after the speed boost was worn out.
In online gaming for first person shooters, the enemy can see me drop shot, get back up, drop again before I even can pull the trigger. The only way I can cope is to shoot from a distance in a way the enemy can't see me. There are all sorts of gaming skills I could have developed had my internet lag been a lot less. I've had Rogers Cable TV since the 1970s when the price was $4 to $6 per month. Gave my notice to quit all services two weeks ago. My recent yearly cost was about $2,200 and climbing.
For live sports, I'm looking into FTA & OTA PVR receivers / dishes / etc. Acanac cable TPIA is my plan with unlimited caps and new Docsis 3.0 modem. Doubt that my gaming lag will improve, however, but costs will drop a lot.
Final straw was them flagging my owned Docsis 2.0 modem for black listing because they thought it was giving poor lower frequency band output--turns out there was a break or deterioration in the cable line going from the box into my house at a point 40% from the box that was causing the trouble. The provided replacement Docsis 2.0 modem could not even connect so they were forced to put in a new line from the box and I'm stuck with an inferior modem after surrendering my better one to them. | |
| | toro
join:2006-01-27
Scarborough, ON
kudos:3 | Re: Google sustained speed test Just downloaded an 700 MB ISO from mirrors.kernel.org (who I know have a very fast pipe). The average speed was about 5 MByte/s | |
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| Review by Triple Helix - Location: Oshawa,ON
- Cost: $50 per month
- Install: about 1 days
Good "Great Speed and Sevice on Extreme Plus"
Bad "None so far"
Overall "Very, Very Good"
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I'm very happy with there service for the last 5 years and would not go back to Bell!
Thanks Rogers
I have been on the new Extreme Plus 45MB down and 4MB up and getting speeds almost 60MB down with the SMC Modem - Router no connection problems and great wireless N distance and of course speed! »www.rogers.com/web/Rogers.portal···_HISPEED
member for 6.1 years, 1584 visits, last login: 1 days ago
updated 167 days ago
Comments:
 MJB
join:2012-01-29 | Rogers sucks ROGERS SUCKS SINCE IT'S EXPENSIVE... THROTTLING.... UBB ( 100 dollars more) for extra usage
better to go to teksavvy or start communications | |
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| | Worst company ever! Save your money! Rogers will sell you services at higher prices than their competitors and then throttle your speeds based on usage. Giving priority to their own network traffic by slowing down traffic to sites like Netflix. Not only that, if they detect outbound traffic from your modem, they'll throttle your speed and your latency will go up to 500 ms. What a pitiful company that can only survive by screwing their customers and lobbying the CRTC to make decisions that favour corporations. | |
| | | modem routers suck enjoy your shitty modem/router combo and overages | |
| |  Triple HelixGo Blue Jays GoPremium
join:2007-07-26
Oshawa, ON
kudos:7 | Re: modem routers suck My SMC Gateway has been working flawlessly sorry but I can't agree with you.
TH | |
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| Review by marknotmarc - Location: Gloucester,ON
- Cost: $45 per month
- Install: about 1 days
Good "Installed the next day. Modem rental included. Bandwidth cap increased."
Bad "Install and activation fee"
Overall "Very satisfied at present"
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The deal I got with Rogers was a new customer no contract offer. It was not posted online, but found out about it when I was in a Rogers store. the Express 35/3 package with a 200 GB allowance, modem rental included for 8 years for $45 a month.
My average download speed with speedboost has been far exceeding the tier I have been assigned.
I ordered at 7 pm on a Saturday and a tech installed the next day. He ran new cables, attached new splitters, and replaced the connectors in the wall plates. Very thorough.
I left Rogers in 2008 when they were packet shaping my VPN connection to work and blocking ports preventing me from running some web services from home. All these issues are now gone and I am very satisfied with the service and price.
The only small complaint I have is the activation fee. The contract they have you sign has all the pricing information included in a table, including the install fee, but within the verbiage of the contract further down there is an activation fee of $14.95. I am unsure of what this fee is for and why it is not included in the summary table next to the installation fee.
member for 1.7 years, 255 visits, last login: 183 days ago
updated 207 days ago
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| Review by dgass - Location: Etobicoke,ON
- Cost: $55 per month (month by month)
Good "Free D3 Modem rental, Faster UL than old D2. Now have unlimited"
Bad "Still see nightly congestion and high ping"
Overall "With the retention offer, not worth switching to an IISP at this time"
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With the bump to Extreme at the Express price with the unlimited tagged on and a free D3 rental. It now makes little sense to switch to an IISP. If however in the future they remove the unlimited option I will switch.
Ping is still much worse that VDSL from the same location. UL is better at 3Mbps now up from 512K
Had rogers at this location since it was originally called wave. Then switched to @home just prior to install.
member for 6 years, 784 visits, last login: 1 days ago
updated 215 days ago
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| Review by Myst3r10n - Location: Canada
- Cost: $65 per month
- Install: about 1 days
Good "240 Mbps/10 Mbps, Reliable, Service Techs same day"
Bad "Nothing"
Overall "Rogers Ultimate is ungodly"
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Got Ultimate Tier today.
Unbelievable speed.
Consistent and Reliable.
Tech Support and Truck Roll were awesome.
member for 349 days, 5 visits, last login: 331 days ago
updated 349 days ago
Comments:
| | yeah... ungodfuly expensive and pointless | |
| | | | Re: yeah... Speak for yourself. Allows me to do my work much more efficiently. The amount of time i save uploading and downloading my photoshop images from the corp server is huge! | |
| | | | | Re: yeah... $65/month for Ultimate? That's pretty damn good. I think they advertise it at twice that. I could barely get them to drop to $55 (before tax) for Extreme when I called to cancel. | |
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| Review by CANADIANSOUP_t - Location: Mississauga,ON
- Cost: $65 per month (12 month contract)
Good "90"
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upgraded to Extreme plus, with new upload speeds, received a really good deal . i'm happy
member for 1.4 years, 20 visits, last login: 1.1 years ago
lodged 1.3 years ago
Comments:
| Review by classicaldog - Location: Thornhill,ON
- Cost: $64 per month
Good "High availability, robust, not many restrictions"
Bad "Outages overnight may require power down reset; Speed only about half of advertised ; Difficult to navigate Rogers web pages"
Overall "Good to very good; price on the high side."
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When I first subscribed in 2004 Rogers was the only high speed available in my area. As time has gone on, speeds and reliability have improved. My main disappointment is that I don't see the advertised speed (24) the fastest I've seen is about 18 but typical is 9-12 Mbps. My modem is an old Webstar but I found the specs for it, and it is supposedly capable up to 30. Rogers claims that it is only good to 10! Like many ISPs, speed and data volume are packaged together - I wish they were separate. I would like to drop one level in speed but maintain the data volume, that is not possible. I cannot say much about tech support because I've had so few problems I've not had to call them. Problems I thought were Rogers were, I discovered, my old D-Link router. The new TP-LINK router seems flawless.
member for 1.7 years, 73 visits, last login: 11 days ago
updated 1.5 years ago
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| Review by Turtleman83 - Location: London,ON
- Cost: $53 per month (12 month contract)
- Install: about 5 days
Good "Reliable, speedy connection with very low latency"
Bad "Pricey, basically has a monopoly in my area"
Overall "I'm not a gamer, so it works well for me, but YMMV"
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Update 01/11/11 - Internet still going strong with Rogers. Had a hiccup last month when suddenly I lost connection on both TV and Internet on a Thursday. Did my own trouble-shooting and called support, the rep only made me power cycle once. They set an appointment for that Saturday between 2 and 5. The tech didn't even come into my apartment, he told me that I got disconnected by accident in my apartment building's distribution room. I was like 'Ooookay...' I considered calling in for a credit but figured it wasn't worth the hassle. Since then however there haven't been any problems.
UPDATE 3/28/10 - Looks like I spoke too soon - been having major routing problems with Rogers the last few days. It seems to be website/http specific as I don't notice any issues with my VOIP. Have posted in the thread about the issue on this site.
Oh, and for answers on the price (how I didn't see it back in November I don't know) - when I said $115 I meant for both TV (Digital VIP) and internet (Express). When my promo expired in December I called them and got another discount - 20% off of both services - from retention for 1 year. Recently I also managed to get my new HD PVR free for a year (that's $24.99 per month for renting it) so my total bill is around $104 a month taxes and everything included. This weekend has been the first time I've had an issue with Rogers service-wise.
UPDATE 11/17/09 - Have moved, still have Rogers. The service is still great but when my promo runs out next month, I will be paying $115 per month, and am currently searching for a way to get more discounts or see what my other options are. Enjoying the 10 meg down but BOY is the upload still lopsided! If anyone has any tips please PM me.
My landlord had Rogers long before I moved in so the first 2 options above I'm unable to give a rating for. As far as my experience, I honestly don't remember a time in the last 18 months that it's been completely down - about a month ago during a snowstorm it crawled down to speeds of below 200 K BPS (the package is 7 MB) to the point where my Vonage became unusable. Other than that it's been rock solid - only time I've ever had to call tech support was when my landlord accidentally downgraded to a much lower package, and they were quite helpful.
A month or so ago I exchanged the old Terayon modem for a new Scientific Atlanta one, and now I'm getting the full 7/512 package that I'm supposed to have. As I mentioned above I'm not a BT user or gamer (stick to Limewire or WinMX only) so the throttling issue really doesn't affect me, though I could see how it could bother others. Rogers has a monopoly on the cable market in my area - you want cable internet you have to go with them, and the prices are sort of steep. But I believe they're the lesser of 2 evils between them and Bell.
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member for 5.4 years, 216 visits, last login: 8 days ago
updated 2.3 years ago
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