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Rogers Hi-Speed page on DSLReports
Six Month Rating

Reviews:
bullet 685 reviews (203 good) (307 bad)
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Review by oceros See Profile

  • Location: St Thomas,ON
  • Cost: $67 per month (24 month contract)
  • Install: about 7 days
Good "stable/reliable service, keep in mind this is more a rating of my neighborhood "
Bad "inflated overage costs AND super low caps = bad."
Overall "very stable in my neighborhood, way overpriced compared to the competition.. wish I had shopped around before signing 2yr term"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Ordered 25mbps speed package along with TV and cell phone as a bundle. Got a "free" (see: old) HD PVR.

The install process was VERY bumpy. Got installed. Then another tech completed a disconnect order from previous homeowner. Got reinstalled. Got another tech out to repair TV -- ended up needing to replace the HD PVR, TWICE. The first replacement tech had on him was also bad, then the next one actually worked.

The only good thing I can see about the install cluster-eff was that the re-dispatching would happen pretty quickly.

Only one service issue along the way - noticed consistent packet loss for ~2-3 seconds every 2 minutes like clockwork. Being a techie I troubleshot the hell out of it, replaced the modem/router (rogers supplied) and ruled out all my equipment. Every 2 mins all packets would drop for about 3 seconds. Not a real problem for typical browsing but it would make gaming extremely frustrating. Rogers brushed this off completely, and when I gave them the issue on a silver platter they basically laughed me out of a support chat.

Luckily my neighbor then redid their front lawn and in the process cut my coax line. Temp line was run, and guess what.. issue disappeared. Thanks for accidently fixing the problem I wanted fixed Rogers.

Overall, expensive but if you're area infrastructure is solid, it will be very stable and as problem free as the service can get. Just cross your fingers that you do not have to contact customer service for any reason.

member for 1 year, 260 visits, last login: 1 days ago
lodged 33 days ago

Comments:

Review by herglod See Profile

  • Location: Mississauga,ON
  • Cost: $80 per month (month by month)
  • Install: about 15 days
Good "Nothing"
Bad "Not reliable at all!!!"
Overall "God save us from them!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·TekSavvy Cable
I had 3 service interruption in the last 2 months and they were due to the fact the cable line was cut accidentally. It also happened before (previous years).

Normally someone could say this is the fault of the person who cut the cable(...), but the reality is the cable in my street are supposed to be properly buried underground, however Rogers do "temporary" cable repair by hanging the cables in the trees.

This situation is common for many people in my street and I don't understand after more than 2 years why Rogers hasn't repaired things properly.

All my recent service outages mentioned above are a result of improper cable repair and it is really unacceptable.

Also, the reason I also evaluated the "Pre Sales information" to "worst" is because they keep sending me junk mail in my postal mailbox with offers to subscriber to Rogers Cable TV... but I am already with Rogers Cable TV!!! Can you stop sending spam??? Don't you even know who is an existing subscriber or not? I fill my recycle bin every week of junk like that!

I am wondering why company such as Rogers are still in business today.

They are just there to have the monopole, make a lot of profit, steal money from customers and slow down the evolution of technology in general.

I had internet&TV since roughly year 1995 with different ISPs and providers, and I never had a service as unreliable as what I am getting with Rogers.

Rogers call their network a "hybrid network", I guess it mean a network with a bunch of unreliable, different and obsolete technology that are falling apart. They just refuse to admit their network is old and unreliable and on top of it they are trying to market it as a good thing. It is like saying: ”Hey! Look at our diarrhea! It is the best in the world!”

Unfortunately there are not so many choices for telecommunication provider in a given residential area, in my case it is either Rogers or Bell and both sucks.

member for 2.1 years, 31 visits, last login: 27 days ago
updated 36 days ago

Comments:

AppleGuy
Premium
join:2013-09-08
Canada

Mailing

Rogers can be hit and miss for sure. But I do agree with there 2 times a week mailing of junk mail asking you to buy a new cellphone, sign up for security, etc....
observer99

join:2014-07-07
Toronto, ON

rogers

This company has zero regard for their customers. I got cable internet via another provider but Rogers is the carrier. I recently disconnected my rogers TV. Instead of just disconnecting my TV only, they disconnected the entire Cable, so now I have no internet. They did this despite the fact that I specified when I called them to disconnect the TV only, not to do anything with the internet. Rogers should be broken up into carrier, and provider companies.

Review by LSTA See Profile

  • Location: Toronto,ON
  • Cost: $99 per month
Good "As fast as I can get; reliable; price just dropped (for lucky few)"
Bad "It's Rogers. Their site goes offline at 2am; you have to read all the fine print."
Overall "Sign up for 250mbps only; everyone else go to Start.ca -- cheaper & friendly"
Pre Sales information:
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(ratings match consensus)

I'll note that until two weeks ago, I was paying $142-144 each month. And I still wonder at the discrepancy because I have yet to see ANY online bills. Their website is wonderful. :-/ It's down again as I write this at 2am, so I can't check to see if they fixed the system glitch affecting my account. They managed to get the billing address wrong, sent it to my neighbour.

So yeah, Rogers is Rogers. They're fantastic if you absolutely know what you're doing, keep testing your equipment and reading the specs, and ultimately can prove via tech support that you're not on the right plan. At this point I would only sign up with them for the 250mbps plan at $99/mth with free advanced modem rental. If you can't get that, don't bother, go with Start.ca or another third-party reseller of the prior 150/10 plans.

My speeds, since last September, have consistently blown past what Rogers advertises. I was getting 220mbps on non-speedtest sites with the 150 plan thanks to SpeedBoost, and I get 327mbps now on the 250/20 plan. 9ms ping, 3ms jitter. Of course, this is over ethernet.

My only problem with Rogers are how you have to keep fighting them to get the best value. I'm certain in 3 months prices will rise again, perhaps no more free modem rental, and the cycle will start again. Rogers has been raising the wholesale rates on TPIAs for the 250 plan, and it's unclear if Rogers modems are compatible with the Rogers network when it comes to TPIAs. I've argued up to the office of the president that they should be compatible, and all I got was "if the TPIA says it's not compatible, we can't make them use it" which is completely backwards.

But like the wireless network, I keep on ending up back at Rogers because they really do offer the best network (at least for Ontario), both 3G/LTE and Cable. That said, I know how to play the game now, after 8 years with Rogers. So I'm on the Manitoba plan with Fido, formerly with Koodo, both month-to-month (FYI: No more 30 days cancel notice now for cellular!!!). And I called to complain about my internet pricing when I finally learned of the new pricing.

Ultimately, if you don't invest the time, Rogers is happy to take your dime... and you'll never get anything of value from them.

member for 3.6 years, 16 visits, last login: 2 days ago
lodged 52 days ago

Comments:

Review by nekkidtruth See Profile

  • Location: London,ON
  • Cost: $110 per month
  • Install: about 1 days
Good "Fast, Reliable and Decent Customer Service"
Bad "Pricing"
Overall "Rogers has the speed and the reliability, prices are too high."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·WIND Mobile
Update 05/26/14: I'm still with Rogers. They have once again revamped their tiers and in my case, my bill dropped about $5/month for more speed. I do pay an abnormally high amount for my connection which is unlimited. I'm still interested in the TPIA's and will definitely move over once I see a dramatic drop in complaints over the change over (ie. Botched installs, days without a connection, congestion etc).

Update 01/22/12: Recently moved and took Rogers with me. I debated using this opportunity to switch to TekSavvy, but after a bit of research I decided to stick with Rogers. I don't enjoy paying the monthly fee that I do, but I haven't had connectivity issues with Rogers in years. My speeds have been totally consistent and I've had 0 down time in over a year. Maybe I'll call in and see if they'll lower my monthly rate for a while.

I am however also not a fan of the caps. There's no reason for them to exist. The monthly pricing and the traffic-shaping/caps are really the two things that bug the most. If Rogers can bring those 2 things to a level that's reasonable, they probably wouldn't have so many disgruntled customers.

Update 04/08/11: It's been a while since I updated my review. Services are basically the same. My connection is rock solid and reliable. Unfortunately, Rogers still shapes traffic and still has low caps although they are currently raising them slightly.

Overall, it's not worth the money. It's been proven there is no congestion issue, so the caps and traffic shaping does nothing but hinder services for no reason.

I've been thinking of possibly going to TekSavvy....We'll see what happens.

Update 11/08/07: There are rumors the caps are going to be lowered. This is unacceptable. The caps are already unreasonable. I suspect they'll lose a lot of customers should this actually be the case. I'm getting fantastic speeds, but I do not appreciate being capped, regardless of whether I reach said caps or not.

I don't use torrents so the throttling doesn't effect me, but I highly disagree with throttling.

Rogers...leave our connections alone. Give us what we pay for and stop telling us what we can and can't do with the Internet connection we pay a small fortune for you to provide us.

Old Review:

I've had Rogers for approximately 7 months now. I switched over from IGS because in my area I was unable to get more than 1784/600 on DSL. I spoke numerous times with Bell as well as IGS and came to the conclusion that after waiting almost 5 years for my area to be upgraded, it just wasn't going to happen.

The installation took about an hour if that. We also had Rogers Home Phone and 2 Digital Cable boxes installed at the same time.

I currently have the Rogers High-Speed Extreme packaged which was originally 6000/800. Recently they have upgraded and my package has been bumped up to 8000/800.

My most recent speedtest shows me as getting:

7940/815 (I consistently get 7500+)

I pay $55.95/month for this service and it has been AWESOME thus far.

I realize Rogers isn't always a viable option as their services do tend to suck in a lot of areas. Thankfully, my area no longer sucks.

Thank you Rogers. After years of paying $54/month for sub-par DSL services, it's nice to finally get my moneys worth.

member for 12.2 years, 3135 visits, last login: a few hours ago
updated 66 days ago

Comments:

Review by koreyb See Profile

  • Location: East York,ON
  • Cost: $51 per month
  • Install: about 2 days
Good "Reliable, full service supplier... Reasonable deal (that I was able to get), FREE MOVE OF SERVICE"
Bad "Normal prices are awful, LARGE faceless company"
Overall "Nice when you get a win back deal, normal prices are not worth it."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·VMedia
After many years, of being with TPIA Cable providers and Wholesale DSL providers, and many win back offers by Rogers before, ROGERS finally came out with a great WIN BACK offer, I just couldn't refuse, especially with an upcoming move.

3 months for free, $45 + tax after, 35x3 mb service, free install, free modem rental, no contract.

The service was exactly the same really as I had in the past from TPIA providers, accept it is clear Rogers treats their own customers with higher priority, offers speedboost, and overall seems to put more effort to providing the service.

I recently moved, and free moving really was a nice touch.

Sadly, with the move, we ended up taking a place, where OTA TV isn't fully available, and are in need for a TV service.

I got a great offer from another company for TV and internet, which Rogers couldn't match (not even close), so after the ridiculous 30 day cancellation period, I will be leaving again..

If you can get a great deal, and only want Internet, I would recommend them, as speeds where consistently fast and service as actually good. Less headaches with the games played by Rogers against TPIA customers. It just works. If you need TV with your internet, shop around....

member for 9.5 years, 1871 visits, last login: 3 days ago
lodged 88 days ago

Comments:

nekkidtruth
YISMM
Premium
join:2002-05-20
London, ON
kudos:2

Curious...

You don't make note of your cap. This is an important piece of the price puzzle.
--
Weeeeeee
koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON

The Cap

The deal I got had 300 gigs a month...
delius

join:2006-07-30
Dorchester, ON

Re: The Cap

Have same internet plan. Fyi who did u choose for tv. No ota here couple of. Stations only

Review by Triple Helix See Profile

  • Location: Oshawa,ON
  • Cost: $67 per month
  • Install: about 1 days
Good "Great Speed and Sevice on the New Hybrid Fibre Optic 150/15 Plan"
Bad "None so far"
Overall "Very, Very Good"
Pre Sales information:
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Connection Reliability:
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(ratings above consensus)

I'm very happy with there service for the last 15 years and would not go back to Bell!

Thanks Rogers

I have been on the new Hybrid Fibre Optic 150MB down and 15MB up and getting speeds almost 160 to 170MB down with the new Hitron CG3N Modem - Router via Wireless 5G no connection problems and great wireless N distance and of course speed!

Triple Helix

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member for 7 years, 1878 visits, last login: a few hours ago
updated 95 days ago

Comments:

MJB

join:2012-01-29

Rogers sucks

ROGERS SUCKS SINCE IT'S EXPENSIVE... THROTTLING.... UBB ( 100 dollars more) for extra usage

better to go to teksavvy or start communications
Expand your moderator at work

Rogers Sux

@teksavvy.com

Worst company ever! Save your money!

Rogers will sell you services at higher prices than their competitors and then throttle your speeds based on usage. Giving priority to their own network traffic by slowing down traffic to sites like Netflix. Not only that, if they detect outbound traffic from your modem, they'll throttle your speed and your latency will go up to 500 ms. What a pitiful company that can only survive by screwing their customers and lobbying the CRTC to make decisions that favour corporations.
dan mackay

join:2008-10-11
Barrie, ON

modem routers suck

enjoy your shitty modem/router combo and overages

Triple Helix
Go Blue Jays Go
Premium
join:2007-07-26
Oshawa, ON
kudos:7

Re: modem routers suck

My SMC Gateway has been working flawlessly sorry but I can't agree with you.

TH

Pabist

@rogers.com

Rogers Express

I have Rogers Express unlimited i believe it is only 25/2 mbps but download speed is usually higher around 32mbps, except when traffic is high then it is dropping below 20 unusually around 17. However speed is good enough for me to download torrent at around 3mbps (i never experienced any speed throttling with rogers, my download is usually sick fast i can download 4GB in 9 min.) my kids watch episode on YT and i can speak on my teksavvy voip phone without static noise. I chat recently with tech support first time in 8 yrs. tech was here next day after winter he replaced a connector in outside distribution box. Once a year i call loyalty dept. and negotiate a price unlimited for $77.48 modem and taxes included. Before taxes it is about 67 bucks. I am planing to callback and try to switch again to newer unlimited hybrid 30/5 without price hike i am not locked with any contract and can cancel at anytime. I don't know why someone would need 125mbps line for $125, is it possible to utilize that much bandwidth in average home? I know Canadian internet and wireless services are priced as one of the highest in developed world and we need more player in the market but for now my suggestion is try not to keep all services with one company because if you do then i think it would be difficult to negotiate price once you are locked in with 2 yr plans on 2-3 phones and cable + internet they know it would be hard to leave them, especially with wireless and most they give you if you ask would be 5 bucks off. I am in Mississauga so i can get teksavvy or start.ca or bell but for now I will stay with rogers with discounts and free modem unlimited price is somewhat compatible and support is better in case there is an issue.

P.






Review by DJtml See Profile

  • Location: Guelph,ON
  • Cost: $120 per month
  • Install: about 2 days
Good "Reliable, quality customer service in the beggining"
Bad "Horrendous CS, black channels constantly until 30 min reboot"
Overall "CRTCs fault for allowing BIG 3"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Been with rogers since 2006 for multiple services on and off. Over the years the customer service and technical support has deteriorated severely. It took me over an hour just to get my cancellation order put threw. 3 days later i decided to use my rewards points before my services ended, but was unable to redeem. So i decided to call and find out why, well, while the first rep couldnt do anything about it, I asked for a manager. I was put on hold for about 30 mins before one came. During that time they removed my access to the rogers.com account and rewards account then proceeded to tell me they couldn't do anything about it, yet my services still was paid for 30 more days. Its obvious during my wait they deactivated my access to resolve the issue and act like they don't know what happened. Its shady tactics like this that make the BIG 3 the worst company's out there. and as i type this my cable TV is stuttering like crazy, even tho it never used to until i called to cancel.

AVOID AT ALL COSTS

member for 119 days, 6 visits, last login: 103 days ago
lodged 119 days ago

Comments:
sauga_1

join:2014-02-05
Mississauga, ON

I had the same issue

I had to face the same issue when i cancelled my internet service. i have all kind of internet issue started right after the day i cancelled the internet. stay away from this red R company.

Review by dmacgee See Profile

  • Location: London,ON
  • Cost Contract price not specified.
Pre Sales information:
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Connection Reliability:
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(ratings match consensus)

Good product little downtime. Data limit could be higher as more and more streaming is available.

member for 13.8 years, 211 visits, last login: 27 days ago
lodged 120 days ago

Comments:






Review by hurleyp See Profile

  • Location: Ottawa, ON
  • Cost: $57 per month
Good "Reliability"
Bad "None I can think of"
Overall "It just works!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

High speed options in my area are either Bell DSL or Rogers Cable. (Wireless is an option, I suppose, but I'm not interested at this time.) In reality, Bell DSL is not very fast because of distance limitations, so Rogers is the best option. I can say that the service is solid and reliable. I would estimate that the service is down for no more than for a total of one hour per year. I don't make use of the Rogers-specific Internet features so I can't comment on them. I use the Hitron CGN2-ROG cable modem in bridge mode connected to a Netgear WNDR3700.

member for 14.1 years, 4965 visits, last login: 1 days ago
updated 147 days ago

Comments:

Review by weedb0y See Profile

  • Location: L6Y 0W3
  • Cost: $75 per month
  • Install: about 2 days
Good "Reliable, consistent. "
Bad "Latecy is higher than Fibe FTTH in the area."
Overall "Expensive but reliable. If Bell offered higher caps on FTTH, I would switch back."
Pre Sales information:
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Connection Reliability:
Tech Support:
Services:
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(ratings above consensus)

Expensive but works.

member for 1.2 years, 22 visits, last login: 137 days ago
lodged 153 days ago

Comments:
iamkyle

join:2011-03-22
Newmarket, ON

What?

You have FTTH but choose Rogers? I'll have whatever you're smoking.
weedb0y

join:2013-04-29
L6Y 0W3

Re: What?

175GB vs. 300GB.