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 Review by Treegravy 
member for 2 years, 404 visits, last login: a few hours ago
updated 4 days ago
 canada
 $45 per month about 4 days "Steady uptime for most of 10+ years" "CAPS are bad mmmkay." "Reasonable if you're not a power gamer or a downloader or Netflixer"
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We're old subscribers from the Rogers@Home days when there were no such things as 'allowances'. The service has always been reasonably reliable and as such when an outage occurred it's been a surprise. That still holds true for the most part. We've never had to rely on Rogers' technical support for any clients that we needed configuring and never used the Rogers provided software from day one. I wouldn't recommend installing any of that since available third party tools are readily available that do a better job of managing your service and security than what's provided.
I took extreme issue with Rogers initially instituting allowances and downgraded our service at that time. When the fees became too high for that downgraded service we downgraded our service again. When Rogers lowered their allowances for new subscribers just as Netflix entered the Canadian market it signalled to us that it was time to consider alternatives.
Update May 2013:
We've sent our notice in and are currently awaiting activation from a competitor of Rogers' service. We undertook to change providers since Rogers doesn't care to honour a deal that we negotiated in good faith with them in order to retain our business. Specifically we were assured that the package and price we agreed to included a free modem rental for a year since we would have to move to a DOCSIS 3 device. Upon getting our first bill we noted the rental charge of seven ($7) dollars and promptly called to remind them of the bargain we'd struck. They were adamant that the modem rental wasn't included and since they wouldn't bend on that point we felt the service would have no value to us and proceeded with the cancellation process.
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Review by Lokatana
member for 2.1 years, 22 visits, last login: 4 days ago
lodged 32 days ago
- Brampton,ON
- $82 per month
- (36 month contract)
- about 7 days
- "Service is usually stable. Good latency. It can be very fast, if you're willing to pay for it."
- "Bandwidth Caps. Very expensive for what you get. Since upgrading to the latest cable modem, some issues requiring reboots."
- "If Google fiber came to my neighborhood, I'd jump ship in seconds."
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My summary really says it all.
For me, Rogers has been a good service from a technical perspective. I've been a customer for 14 years. The only negative on this is that the latest and greatest cablemodem / wireless router is pretty poor. The wireless signal is weak and slow, and I have to perform frequent reboots of the cable modem as my connection often drops, or i run into weird DHCP issues requiring me to disable/enable my NIC (never was a problem until i got this cablemodem).
However, the big, Big, BIG negative on Rogers is their pricing and the value for service. For the speeds that are offered, and the bandwidth caps that are imposed (especially considering I was a customer when there were no caps, and my service was drastically crippled when they instituted caps), I do not feel I get value for the service.
Yet the only alternative is Bell, which is even worse.
It's pretty much too late, Rogers. If Google ever comes to town and offers their services, there's nothing you can do to retain me. Or you better start working on it now. I'd have already switched to techsavy if they offered more services like TV, but I just don't want to have multiple telco providers.
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 Review by Triple Helix
member for 5.8 years, 1438 visits, last login: a few hours ago
updated 34 days ago
- Oshawa,ON
- $50 per month
- about 1 days
- "Great Speed and Sevice on Extreme Plus"
- "None so far"
- "Very, Very Good"
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I'm very happy with there service for the last 5 years and would not go back to Bell!
Thanks Rogers
I have been on the new Extreme Plus 45MB down and 4MB up and getting speeds almost 60MB down with the SMC Modem - Router no connection problems and great wireless N distance and of course speed! »www.rogers.com/web/Rogers.portal···_HISPEED
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 Review by Mashiki
member for 11.3 years, 3146 visits, last login: a few hours ago
updated 42 days ago
- Woodstock,ON
- $55 per month
- (2 month contract)
- about 1 days
- "Quick, and fast setup."
- "Occasional hickups, slow newserver and DNS problems(proxy related), loop hangs, poor connections outside rogers domain"
- "Decent enough, good as be considered for lack of compition. Could be much better."
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This is an ongoing review of the Rogers ISP since installation since Jan 2002, for most recent updates please look to the bottom of this review.
Was ordered at 3000/500, consitant speeds of 1600-2900/380-440.
I called on a monday, setup was done on tuesday at 9am. Total instalation time was approx. 1hr, including the installation of a new outlet.
Cost break down -
$39.95/mo service
$5/mo for modem
TOC - 12mo.
Provided, free NIC either PCI/ISA or USB. Choice of modem, Terayon, RCA.
ISP states a dynamic IP, but I've had the same IP since Jan.
Currently at my local hub, a bad router is being used I'm talking to the local tech to get it replaced. Hopefully sooner then later, I've had one instance where the service has been down due to my ISP's hub UPS not kicking over.(aka falty UPS) which has been replaced.
Any comments can be pointed here, and I'll be happy to answer them. Or send me a private message and I'll reply as well. I check the site every 2 days.
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Time for the glorious Update -- July 6, 2002.
Well I've been on Rogers for 5 and alittle bit months, and things have started to go down hill. I have a feeling it has to do with them signing more customers then they have capacity for. Meaning that I've gotten the dreaded 1500/192 downgrade, or would they call that an upgrade?
Since I've been downgraded to the new speed, the best I've pulled from nyc is 1000/182, unfortunatly this is not what I've signed up for. I do have the little brochoure that they gave me when I signed up and it's actually written inside for top listed speeds of 3000/500, ofcourse when contacting support they simply call you nuts.
It's rather unfortunate but I think they know they will start to recive an influx of users from bell, as such will boost their user base. I've started looking into new ISP's as of the 3rd of July. The biggest complaint that I currently have and this has crept up in the last two-three weeks is the "loop-hop", where wether it being a switch, or bad router or something else, causes a users connection to get "hung" at the main office.
Usually that means Your computer, ->local cable office, to booster, to main office or second booster, and it seems to hang out, basicly cutting you off from various parts of the web. You can get a website in europe or asia, but you can't get one in downtown TO. Wether this has to do with teleglobe, or with something internal at rogers I have gotten no offical or unoffical response from them on it.
I do have a few DSL providers in the area, that offer the speeds that I was getting. Tho it would be nicer to have another cable company providing access here, I understand that the terms are rather draconian.
Feel free to post a reply, I'll answer as soon and as able as I can.
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Update 3
Connection is more or less stable now I still have the same IP that I have had since last year. The IP was orginally supposed to be dynamic(72hr rotation), but I'm not complaining.
Here are some current speed tests from Woodstock.
2003-01-15 12:22:06 Speed test (det.speakeasy.net) 1210/184 kbps
2003-01-14 11:22:44 Speed test (det.speakeasy.net) 1071/182 kbps
2003-01-13 22:07:39 Speed test (wc) 816/186 kbps
2003-01-10 21:31:43 Speed test (bos.speakeasy.net) 961/184 kbps
2003-01-02 14:06:02 Speed test (ec) 966/186 kbps
2002-12-22 22:23:10 Speed test (nyc.speakeasy.net) 749/184 kbps
2002-12-20 02:02:10 Speed test (ec) 1002/185 kbps
2002-12-20 02:01:19 Speed test (speedtest.cogeco.net) 1286/339 kbps
2002-12-08 14:56:59 Speed test (ec) 1069/186 kbps
The one from the 15th is the first speed test from speakeasy that has a speed over 1200 in 8 months. It's tolerable but I want my 3000Mbit connection back.
Update 4:
More or less okay, been some fluky things the last few months. Today is the worst it's been in months. Drop outs, modem resets, massive packet loss. Woodstocks routers have gone up and down all day today. The news server is back up to almost tolerable levels, but I still use Supernews.
New set of Speedtests:
2003-08-01 14:42:39 Speed test (ec) 924/184 kbps
2003-07-21 15:14:18 Speed test (ec) 1074/184 kbps
2003-07-20 17:46:54 Speed test (ec) 921/185 kbps
2003-06-26 02:38:20 Speed test (la) 842/180 kbps
2003-06-26 02:37:31 Speed test (ec) 1235/186 kbps
2003-06-24 00:14:13 Speed test (wc) 517/184 kbps
2003-06-24 00:02:58 Speed test (la) 530/126 kbps
2003-06-23 23:59:56 Speed test (ec) 1190/185 kbps
2003-06-15 16:47:44 Speed test (wdc.speakeasy.net) 907/184 kbps
2003-06-15 00:28:28 Speed test (ec) 1092/184 kbps
2003-06-04 15:31:41 Speed test (ec) 1098/185 kbps
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Nov 6th 2003.
Things have been interesting. I spent a month with a modem that went up and down, September to October, two techs which were dispatched, the first tech checked the lines which were fine and left the second replaced the modem. Finally got a replacement modem. Unforunatly, it's the same brand as before. A TCM200, the DOCSIS(Toshiba) wouldn't work at all. There was something wrong with the modem, but I still haven't found out what, and people that I know who work for Rogers are unsure of what the problem with the modem is either. Hooking it up causes it to eventually drop off the network, and it's then unable to confirm information with the DHCP server.
There has also been an increase in speeds which I'll list after this update, not sure if the speed increases are perm. or not. The IP which I had for a constant period has switched, and and at one point I had 10 new IP's in the span of 48hrs. It should be noted that I use Windows 2003 to route my computers. This problem seems to have been cleared up. DNS problems still exist, and I run an internal DNS server for resolving now.
The routing has also changed from Woodstock, and there are now more outbound hops to get to an outside node from the Rogers network. On average it was 15 hops to get DSLR reports before the change in Sept. It's now 20.
2003-11-03 03:21:49 Speed test (dslr-west1.megapath.net) 1840/356 kbps
2003-11-03 03:20:28 Speed test (dslreports-west1.speakeas) 2076/360 kbps
2003-11-03 03:19:20 Speed test (speedtest.cogeco.net) 2342/247 kbps
2003-11-03 03:18:41 Speed test (ec) 2117/365 kbps
2003-11-03 03:17:21 Speed test (speedtest.cogeco.net) 2375/253 kbps
2003-10-31 01:47:28 Speed test (ec) 2203/367 kbps
2003-10-28 09:27:53 Speed test (dslreports-west1.speakeas) 1813/348 kbps
2003-10-25 15:27:04 Speed test (ec) 1958/348 kbps
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Saturday Mar 13th, 2004
Routing is still an issue and provisiong as well as other work on the nodes has caused a slowdown across the city. Rogers has yet to give an actual reason as to why the speed has dropped 900kbps or why it has happened after the work on other hubs. DNS issues remain an issue I run my own in network DNS server now, and stalling when downloading e-mail is a common problem. Waiting upto 2 mins will eventually work. As it stands my replacement modem does seem to be working well still. I believe I will be looking for a new ISP shortly, the fluctuation in speed has become a real irritation.
2004-03-13 22:21:30 Speed test @ dslreports-west1.speakeas 1109/353 kbps
2004-03-13 22:11:24 Speed test @ ec 1616/373 kbps
2004-03-13 22:09:13 Speed test @ speedtest.cogeco.net 1672/348 kbps
2004-03-13 22:08:40 Speed test @ dslr-west1.megapath.net 208/345 kbps
2004-03-12 16:40:26 Speed test @ ec 1157/273 kbps
June 23/07
Contract has been changed to cable billing rotation. 2mo contract billing.
Last two years pretty much uneventful, in the last 5 months there has been two or three service interruption's ranging from 10-30mins for provisioning. And a severe issue with rogers' choice of an external provisioning provider to AT&T which caused issues to other networks, causing nearly 80% packet loss. Rogers unfortunately was very slow to take customer complaints and work with them to resolve the issue.
Switched over from an internal server to a netgear hub with internal dns server and firewall. The Yahoo-email merger was and still is highly annoying, since I don't see the service I don't see any benefit from it.
Usual upgrades have gone through Woodstock without any major issues, and slowdowns really haven't happened since the old mass proliferation of the service that happened in 2004, the service overall in this area has leveled out. However following the upcoming year with the increase in housing, business and such due to the two Toyota plants and increase in general population around here I expect another decrease in speed.
The speed increase has gone through as well, roughly getting a speed of 5800/520 from most test servers.
My tech and services rating will remain the same, connection reliability has been moved to 4 from 3. As long as the the transfer caps remain the value for money rating will remain at 3, especially with other companies in the area that offer DSL. However with Woodstock's dreadful telco system, cable remains a more stable choice until Bell upgrades the majority of the system.
Oct 14/08
General improvements in the overall quality have been seen, however due to various issues at border points that have been ongoing throughout the last 6mo, the ping quality to various gaming servers has been 'fair to poor' where a year or more ago I would see 80-120ms at prime, I'm now seeing 200-600ms with rogers not doing anything despite repeated tickets showing the issue being on their end.
As it stands my rating won't change. Still waiting on general 'bell' upgrades on the copper around here. 2009 can never come soon enough.
We've also seen the decrease in the total cap, to 60gb. Don't sneeze you might go over it.
Following speeds:
14-10-2008 09:45 PM j-speed 5511 Kbps 503 Kbps New Jersey, USA
07-08-2008 09:08 PM f-speed 6122 Kbps 490 Kbps NAC (Parsippany NJ)
07-08-2008 08:36 PM j-speed 6459 Kbps 201 Kbps NYC, NY, USA
06-05-2008 03:32 PM f-speed 6581 Kbps 499 Kbps Speakeasy (New York NY)
Line Quality:
07-08-2008 08:43 PM Line quality 0% loss latency 59.7ms
06-05-2008 03:25 PM Line quality 0% loss latency 27.7ms
Switched to Teksavvy as soon as it became available. If it's available in your area, or any other independent ISP(electronicbox, start, etc), I strongly recommend dumping rogers and switching.
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 Review by TLS2000
member for 9.2 years, 2820 visits, last login: a few hours ago
updated 57 days ago
- Mississauga,ON
- $99 per month
- about 2 days
- "SPEED! SPEED! SPEED!"
- "Punitive usage caps."
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I've been running Rogers' Ultra service for the past couple of years with 75/2 down/up speeds. While the service is impressive I do not like how Rogers has made it so expensive to go over their small download caps.
On a regular basis I'm finding myself paying $100 because I went over my caps. They used to charge a lot less for this and the reality is it's nothing but a money generator for them.
I'm planning to switch to another ISP because of this and will do so soon.
Update: I have switched to TekSavvy's unlimited 28/1 service. It's sad that I've had to cut my speed to 1/3 of what I was getting, but at least I'm going to have a consistent bill every month regardless of how much I use the Internet.
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Review by Legolas
member for 71 days, 0 visits, last login: 71 days ago
lodged 71 days ago
- Brampton,ON
- $60 per month
- "Reliable"
- "Cost and Bandwidth Cap(s)"
- "The service is reliable but priced and capped in a way you're over paying per GiG."
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Been a Rogers customer' for many years and always been reluctant to switch to someone else mainly because the reliability. If Rogers has an issue that impacts their customers they prioritize it differently than if it is an issue impacting other ISPs (resellers) customers. The service is good and for the most part is reliable. Still I is expensive the cost we are paying per GiG. The sales and customer support at Rogers are pretty much useless, if we have a problem I just call them and would wait online for could even be for about an hour before someone say "yeah we know we are working on that"
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Review by dustmaker
member for 2.2 years, 68 visits, last login: 23 days ago
lodged 72 days ago
- Mississauga,ON
- $61 per month
- (48 month contract)
- about 2 days
- "Rogers offers good speeds at competitive prices especially with their new packages"
- "Horrible customer service unless you talk to Customer Relations, hidden fees in bills"
- "Rogers has a decent service if you're ok with the Bandwidth Cap, otherwise move to a third party like TekSavvy"
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I had Rogers for more than 5 years and they provided a decent speed/service.
The connection uptime was 99% and it was stable, however the connection knows to slow down in peek hours, so I would watch it in densely populated neighbourhoods.
Small Bandwidth Caps, as I am a heavy user I usually had to pay extra for the amount of excess bandwidth i consumed every month. (BAD BAD!).
Now they offer pretty amazing speeds and they're actually trying to compete with the prices for the first time.
However BEWARE of customer service, anytime you do any account changes Rogers has a way of screwing you over! So ask to speak to Customer Relation department and they would most likely be able to help you better and try to reimburse you for any inconvenience caused.
Overall in my honest opinion if bell has Fiber To The Home (FTTH) (please don't confuse it with fiber to the node (FTTN)) in your area switch to Bell.
Currently they offer amazing speeds 50/50 175/175 and also offer an unlimited bandwidth option for extra 10$ a month if you have a 3 service bundle.
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Review by marknotmarc
member for 1.3 years, 255 visits, last login: 50 days ago
updated 74 days ago
- Gloucester,ON
- $45 per month
- about 1 days
- "Installed the next day. Modem rental included. Bandwidth cap increased."
- "Install and activation fee"
- "Very satisfied at present"
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The deal I got with Rogers was a new customer no contract offer. It was not posted online, but found out about it when I was in a Rogers store. the Express 35/3 package with a 200 GB allowance, modem rental included for 8 years for $45 a month.
My average download speed with speedboost has been far exceeding the tier I have been assigned.
I ordered at 7 pm on a Saturday and a tech installed the next day. He ran new cables, attached new splitters, and replaced the connectors in the wall plates. Very thorough.
I left Rogers in 2008 when they were packet shaping my VPN connection to work and blocking ports preventing me from running some web services from home. All these issues are now gone and I am very satisfied with the service and price.
The only small complaint I have is the activation fee. The contract they have you sign has all the pricing information included in a table, including the install fee, but within the verbiage of the contract further down there is an activation fee of $14.95. I am unsure of what this fee is for and why it is not included in the summary table next to the installation fee.
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Review by dgass
member for 5.6 years, 718 visits, last login: 1 days ago
updated 82 days ago
- Etobicoke,ON
- $55 per month
- (month by month)
- "Free D3 Modem rental, Faster UL than old D2. Now have unlimited"
- "Still see nightly congestion and high ping"
- "With the retention offer, not worth switching to an IISP at this time"
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With the bump to Extreme at the Express price with the unlimited tagged on and a free D3 rental. It now makes little sense to switch to an IISP. If however in the future they remove the unlimited option I will switch.
Ping is still much worse that VDSL from the same location. UL is better at 3Mbps now up from 512K
Had rogers at this location since it was originally called wave. Then switched to @home just prior to install.
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Review by dnglbr
member for 11.1 years, 540 visits, last login: 10 days ago
updated 87 days ago
- North York,ON
- Contract price not specified.
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Good ISP
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 | | Rogers Speed terrible I live in South Frontenac, Ontario. The 3G speeds are horrible lately for both my Rocket Hub and Blackberry. I am having a site survey done to see if I can switch to RipNet. Rogers support consistently says nothing is wrong and look at data usage rather than download and upload speeds. It is very frustrating. | |
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Worst company ever! Save your money!
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