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Rogers Hi-Speed page on DSLReports
Six Month Rating

Reviews:
bullet 688 reviews (203 good) (308 bad)
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Review by hcleaveley See Profile

  • Location: Barrie,ON
  • Cost: $54 per month
  • Install: about 1 days
Good "Super fast and price is comparable with other providers"
Bad "None I've found yet"
Overall "Much faster than DSL and consistent"
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(ratings well above consensus)

I purchased Rogers Hi-Speed Extreme for $59.99 and as part of a package (MyHome Advantage) got a savings of $5.04 which brings it in at $54.95.

I originally had DSL through a local provider and when I had switched from Bell to Rogers for home phone I had to get a dry loop setup. The quality downgraded on my DSL.

I had received a flyer in the mail promoting the MyHome Advantage which grouped my internet, phone and cable into one price and also got a lock in price for 3 years.

With the change in package our equipment was dropped off by an installer and he put in cables and brought the cable right to my desk and instructed me to use the disk to install.

I chose not to install the software as I already had an antivirus program I had purchased previously.

We received the webstar modem and so far have had no major issues with our service.

When I need to call for further assistance or support I ahve received the best service.

I highly recommend Rogers Hi-Speed internet for anyone.


member for 8.3 years, 5 visits, last login: 5.6 years ago
lodged 5.6 years ago

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Review by elusion See Profile

  • Location: Scarborough,ON
  • Cost: $56 per month
  • Install: about 2 days
Good "Consisttent Speeds"
Bad "Torrents upload throttled."
Overall "Service is consistent, albeit a bit crippled with them throttling your services."
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I had to switch from Sympatico because I have Rogers digital home phone, and I didn't want to use sympatico with dry line. I have no issues with Rogers other than them throttling torrents. The speeds are consistent, service was up and running in a matter of days from the order. I've opted to use usenet for my downloads, and the speeds are well worth it. I have called tech support, but the issue was on my end. My calls to their reps have been good. The reps are courteous, and helpful.

member for 13.1 years, 2711 visits, last login: 41 days ago
updated 5.6 years ago

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Review by Goggles9 See Profile

  • Location: North York,ON
  • Cost: $51 per month (24 month contract)
Good "Download speed good"
Bad "Rogers ability lock you in a contract when you are trying to avoid contracts, un-informed customer service people"
Overall "Worst experiance I have ever had, it was worth paying $300 to Rogers to cancel all services"
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My Other Reviews

·TekSavvy Cable
Rogers is the worst for sly under-handed attempts to lock people into some sort of contract, I bundled all my services for a discount and was not informed I was entering into a 2 year contract, Rogers argues I did accept, I told Rogers that they monitor the phone lines, why not go back and get my discussion and see for themselves, sure I later went to Rogers site and found the fine print that indeed they can lock you in a contract, the fact is Rogers can change terms whenever they want and the customer has to go looking for terms updates, and Rogers banks on this.

When I downgraded my cable TV services as I got tired of useless programming and nonstop saturated commercials, Rogers sent one of their tech guys around to see if I was stealing their services or possibly using some other device to capture TV signals, my neighbour across the street was watching them for the whole time they were snooping around, after I heard this I went ballistic, the list goes on and too much to write today.

My bottom line is, I will make it my job to try to dissuade any people what want to purchase any Rogers product, I will show them all the proof in which I have and it's enough to make your stomach turn, I have been a 30 year customer and paid well over $30,000 for services, I will show people how Rogers tries to scam more money out of people and sneak in term contracts, I will report Rogers to the CRTC (not sure if it will do any good but I will do it), I will also report Rogers practices along with all my evidence to my Minister of Provincial Parliament and any media who will listen, I have so far had 2 friends cancel Rogers products because of what I have presented them and I will have more, if there is any requests to me about everything that has happened to me at Rogers, I may take the time and write it out, there is much more then this write up that made me fire Rogers so abruptly and fast.

My cable TV and internet will come to an end in a few days as to accommodate Rogers 30 day notice, I have alternates to my TV and I am going to Teksavvy for internet, I have sold my Blackberry as I will go somewhere else, there are not many choices these days, but what I have learned, there are many ways to make things better for yourself.

I DO NOT RECOMEND ROGERS FOR ANY SERVICES DUE TO THEIR BUSINESS PRACTICES.

member for 11.9 years, 747 visits, last login: 2 days ago
updated 5.6 years ago

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Review by daT See Profile

  • Location: M9C XXX
  • Cost: $62 per month
Good "Reliability of connection"
Bad "Customer Service"
Overall "Not a lot of choice"
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Rogers has a long standing history of abusing the trust of its clients. From horrible Customer Service, dropping FTP support, webspace support, newsgroups... to outright deceit in their marketing.
Rogers was one of the first ISP's to introduce 'throttling' and bit-caps. The US has recently picked up on this as well.
see here - »en.wikipedia.org/wiki/Bandwidth_throttling
Unfortunately, there's not a lot of choice in Canada. Really it's either Rogers or Bell.
You pay for a service/speed that isn't there for you.
As I said though, in the end there isn't a lot of choice. And despite my negative review, I've no choice but to recommend Rogers over Bell... pity.

member for 12.2 years, 3443 visits, last login: 120 days ago
lodged 5.6 years ago

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Review by gollumbird See Profile

  • Location: Brampton, ON
  • Cost: $40 per month
  • Install: about 3 days
Good "Consistent service. Breakdowns are very rare."
Bad "No speed increases over the last few years. Issues with access to certain sites and DNS."
Overall "No hassle internet service."
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I am stuck with Cable since DSL is crappy in my area. I have Hi-Speed Lite. Considering some of the horror stories I have read about Rogers, I think I am lucky to have no significant problems. Service is reliable 24/7 with occurrence of an outage very rare. Rogers did have some issues with connectivity to certain sites after they purchased new blocks of IP addresses, but the issues seem to have resolved now. I did have some issues with DNS as well as Rogers DNS servers aren't the most reliable in the world, but there are third party ones which are equally good and free. All in all I think its worth it. Rogers could give a speed boost to the Lite tier as everything else from Ultra to Extreme has gotten a boost, but Lite seems to have been forgotten.

Edit - Disappointed about lack of speed increase for Lite, which prompted me to upgrade to Express. The service is still quite consistent with very rare breakdowns.

member for 9 years, 2228 visits, last login: 3 days ago
updated 5.7 years ago

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Review by hukumuzuku See Profile

  • Location: North York,ON
  • Cost: $75 per month
  • Install: about 2 days
Good "Fast speeds, not throttled in my area (crosses fingers)"
Bad "THE CAPS, too much download not enough upload"
Overall "Ok if your only other options are Bell of lease lines from Bell"
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I've been using rogers for about four years now and so far it has been pretty ok compared to other people;s experiences with other ISPs in my area. Speed-wise, I get what I pay for no matter what i'm doing ( FTP, Torrents, Usenet). Ive only had one major outage in my area and it lasted for about 5 hours but reliability had been pretty good. I would really like it if they boosted the upload speed, I rarely max out my down speed, while i am constantly uploading at max to keep my ratios ok. The caps they have are ridiculously low, i didn't even bother trying to slow down. I guess the extra $25 is the price of unlimited.

member for 5.7 years, 12 visits, last login: 4.5 years ago
updated 5.7 years ago

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Review by TheNut See Profile

  • Location: Thornhill,ON
  • Cost: $46 per month
  • Install: about 2 days
Good "Good bandwidth, good latency (< 150ms), reliable"
Bad "DNS server has sometimes failed for days, though rare to happen"
Overall "It's a good ISP"
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My Other Reviews

·Shaw
*** This review has been written in April 2009.

Service: High Speed Express
Modem: Purchased Motorola SURFboard SB5100 (had it for about 10 years?)

I've been using Rogers for 5 years at my present location. I have a pretty good idea how well they service my area. I'm a software developer and power PC user. I definitely demand a lot from my PC and Internet and Rogers does deliver.

Installation
I only had the technician come in to wire the outside. He also helped staple the wire on the inside for me. He was in and out in less than 10 minutes. I had the Internet right after.

Performance: Tested. 800KB/s download, 62.5KB/s upload
On speed test sites, my connection is ranked generally high, among one of the fastest connections tested in North America and well above the average rate other people get.

* »www.speedtest.net/
My connection has surpassed Canada's average ISP download and upload speeds. Against other Rogers users, my download has surpassed average download rates and tied for upload rates.

* Practical Speeds
On average I get roughly 500KB/s downstream. It depends a lot on the servers I'm using. Downloading off Sun or Microsoft is always at my peek bandwidth. Fileplanet (gaming site) as well as other file providing sites generally give around 500KB/s.

* Latency
Generally latency is quite responsive. I play in many servers that provide 50-70ms delays. Most servers average around 100 - 130ms.

Reliability
From the beginning, the service has been very reliable. Downtimes are extremely rare. When I want the Internet, it's always there for me. The only bad thing I would say is their DNS servers. While their downtime is rare too, there were some days over the years where I had to switch to OpenDNS in order to browse the web. It has been fine for quite some time though.

Value
Over the years, Rogers has continuously worked to improve bandwidth and latency. For the same monthly fee, I've been getting "free" upgrades, which is absolutely great value.

Support
I don't use Rogers support. Never have. When I have an Internet problem, usually there's a way around it unless it's a total service outage (rare). In that case the best thing to do is wait for them to fix it. We have more city-wide power failures here than I had Internet failures. Imagine that.

Would I Recommend Them?
It depends. These reviews are here for your research. While I've been getting excellent results with Rogers, that isn't always the case for everyone. Check up your area and make sure Rogers provides quality hardware and service there before you jump on board. Worst case scenario, you purchase them for a month and move on if the service fails to deliver.

member for 10 years, 1007 visits, last login: 235 days ago
updated 5.7 years ago

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Review by splawik See Profile

  • Location: Scarborough,ON
  • Cost: $44 per month
  • Install: about 32 days
Good "Stable connection"
Bad "traffic shaping, by far the worst service I've ever encountered"
Overall "Never again..... bye bye Rogers.."
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Once is running it is stable and always on. Hardly ever I had any down time. The biggest problem is their customer service, ignorance and lack of actions of their various departments. Throttling got them fried from my home.

member for 10.6 years, 2 visits, last login: 5.7 years ago
lodged 5.7 years ago

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Review by shumer See Profile

  • Location: Richmond Hill,ON
  • Cost Contract price not specified.
Good "nothing to say"
Bad "support, service, performance in rush hours"
Overall "monopoly - it says everything"
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My experience with Rogers makes me think:
These people do not much care about customer if not at all. The support policy is set up as a police service to protect just Rogers corporate interest. They never help you, they work hard to show you, that you are incompetent person, it is not your business to think about what is going on your line, don't believe your speed test results; they know better - everything is OK, except of you, your router and computer.
If you have a choice - be aware of Rogers. Think about something customer friendly. Take careful look at customers reviews of ISPs in your area.

Good luck

member for 8.6 years, 80 visits, last login: 5.5 years ago
updated 5.7 years ago

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Review by RedWatch See Profile

  • Location: Toronto,ON
  • Cost: $65 per month (month by month)
  • Install: about 1 days
Good "Fast setup"
Bad "Sales reps who make false promises, too complicated rules, high setup fees"
Overall "Do not choose this service"
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I choose Rogers after reading negative reviews on their service because we live greater than 4.2 Km from a 'co' and cannot get DSL service unless it is the most expensive service there is.

We went to a rogers wireless provider and the representative told us that if we got a rogers internet service as well we would get an additional 5% discount off our bill. We then went to a Rogers Plus and signed up for internet and because we were going to do much of the work ourselves the tech gave us half off the installation fee.

When we got our bill non of the above discounts were taken off of our services. I called rogers internet services, and neither the representative, nor the supervisor could help us get what we were promised. The 5% discount is only applicable if you have a 2 year contract with Rogers, and the half off installation was not annotated in our account. We were told to contact the stores back to get our discounts.

Now I am not saying the service is all that bad, but what I do find distasteful is that when the sales reps make verbal promises to get us to sign up, they are making a contract with us, and for the customer service people to not be able to do anything is basically a way of making it difficult to satisfy our needs. Also with these 5% discount for a 2 year contract, is a 'bait and switch' approach which is designed to rope us into an expensive service that oh, by the way might improve with other service providers.

The Rogers service is abysmal, and is set up to make you fail. Working for a telco for a number of years, you begin to realize that there is still this mentality of 'were ma bell, so deal with it, attitude, and perhaps that most of the employees at rogers at one point worked under Bell while it was the monopoly back in the 70's and 80's. They need tighter regulation on Rogers and the rest of the industry. It will always be you the isolated singular customer against this large and uncooperative giant.

member for 11.8 years, 56 visits, last login: 1 year ago
lodged 5.8 years ago

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