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Review by (hidden by request)
Posted: 5.5 years ago
(review was emailed from domain aspilot.com)
 Medford,Jackson,OR
 Business customer
 $480 per month (month by month)
 "Excellent speeds, excellent customer service. I was nice to"
 "Technical Snafu once took us offline, however it was a complex"
 "Positive Experience with support and service"
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Overall the speed and uptime of TransEdge is excellent. It is very very
rare that we have trouble. Recent TransEdge had a small billing snafu
with our accounts, and disconnected us. Being a hosting company, this
is unacceptable. A call to a polite and helpful support person got us
moved to the top of the list for reconnection. The support person was
fast, knowledgable, and courteous. I was very pleasant to her, and she
returned in kind.
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Review by cyberex 
Posted: 5.5 years ago
member for 10.1 years, 7 visits, last login: 5.5 years ago
Davenport,Scott,IA
$99 per month (12 month contract)
 about 28 days
 Qwest
CLEC party: New Edge Networks
"it works great"
"expensive"
"if you want a solid dsl line, and can afford it, this is the right place"
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I feel sorry for you if you have to wait on Qwest like we did...3 times those morons had to come out to re-do their re-did mess.
transedge was always on top of things, and I have not had a problem with the line once the kinks were worked out.
can't ask for any more than that!
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Review by (hidden by request)
Posted: 5.5 years ago
(review was emailed from domain addr.com)
Salem,Marion,OR
$567 per month (month by month)
New Edge Networks
"Customer Service (Tracy), Customer Service Manager"
"Agent Misrepresentation, Agents Services Sold vs. Used"
"Good Experience with New Edge Customer Service, on Fairness and Compensation"
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To Whom it May Concern,
Gold's Gym has been a customer of New Edge for the past 2+ years, and as far as the service goes, the experience has been great. The hardware has been reliable, with the exception of one location because of outside circumstances relating to a move order.
The thing that needs to be made clear is that every business needs to know their agent really well. If you are dealing with somebody that makes commission on the sale of New Edge Network services, you need to make clear your needs. What Gold's Gym has found is that some of the services or features purchased were a waste of funds. They were sold on the basis of the Agent not knowing his customer. What happens far more than it should is that the business is clueless of all facets that are required. This gives the Agent a potential to sell up sell, or sell features that add more to the bottom line, based on understanding. What the business needs to do is be up front with the Agent and ask more of the questions like, "Can I do without this service, do I really need this feature, and can you itemize the features I am paying for?" These questions can create a stronger loyalty with business customers and help retention.
Last make sure that your Agent is willing to take the blame sometime, instead of passing it onto the company that feeds him/her. This gets the relationship with the provider such as New Edge Networks off to a bad start.
Thank you for your time and it must be shared that there are some really empathetic folks with New Edge Networks that really are sincere and want to help you understand. If you are ever in question about something, you need to bypass the Agent and just ask New Edge for clarification.
Cheers,
Daniel
Gold's Gym
Albany, Keizer, and Salem, OR
541-917-3488, 503-390-4653, 391-5438
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 Review by daniyel
UPDATED: 5.5 years ago
member for 8.5 years, 478 visits, last login: 322 days ago
Albuquerque,Bernalillo,NM
$75 per month
Qwest
CLEC party: New Edge Networks
"Business Class DSL Service"
"a Customer rep, and a few outages"
"Could probably be worse"
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Problem with lines was fixed. Called tech support and then they sent me to TAC...it was a long hold and I was on my personal phone and not at work, so i hung up.
checked the lines and hour and a half later, and they were back on swing.
Support called me a few days later about it, told them it's all and well.
___________________________________________________________
5-05-04
Had an outage, which seemed like it afffected this area. I also have a Qwest line here in town that had a blip at the same time..coincidence?
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Review by cwilson
Posted: 5.5 years ago
(review was emailed from domain harborviewsolutions.com)
Gilbert,Maricopa,AZ
$99 per month (12 month contract)
"Very easy installation, solid connection and good customer service."
"I wish the install process was a little shorter."
"Good provider with quality lines and service."
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New Edge Networks has developed into very well-rounded company. We
currently have over 20 locations using their services. When there is
down-time they are quick to respond and fix the problems in a timely
manner. Their customer service and support staff does an effective job
both on the phone and in person. I have no reservations when I say that
I would recommend New Edge Networks to anyone who wanted a solid DSL
solution.
Carvin Wilson
President/CEO
Harborview Solutions, Inc.
cwilson@harborviewsolutions.com
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Review by store3432
Posted: 5.6 years ago
(review was emailed from domain theupsstore.com)
undisclosed location
Contract price not specified.
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To Whom It May Concern:
I have been pleased with the service provided by New Edge Networks.
Any time I have had a problem their technical personnel has been
very professional and courteous in helping resolve my problem.
Sincerely,
George Portocarrero
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Review by (hidden by request)
Posted: 5.6 years ago
(review was emailed from domain mri-fresno.com)
Fresno,Fresno,CA
Contract price not specified.
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To whom it may concern:
This letter is in regards to Customer Service Representative Tracy Knouse
with TransEdge. On March 23, 2004 our ability to transmit e-mails and our
web site had went down with our old carrier. I knew that we had an account
with TransEdge and was very lucky to get a CS Representative as great as
Tracey to help me out. With her help, going above a beyond to help our
company, we were up and running within 2 days. Whenever I had a question,
she was always there to help and direct me in the direction I needed to go.
She pulled contracts, added accounts, helped me set up new email addresses,
and made sure that we were able to keep our current e-mail addresses. I was
most pleased with the follow ups that she did, just to make sure everything
was running smoothly.
I couldn't help but rave to the President & Controller of our company about
how great Tracey was and still is with helping us with any questions we have
had recently and in the past. Her warm and energetic personality always
made me feel that I made a right decision switching to TransEdge to serve
our web site and carry our e-mail accounts. If I had to judge Tracey on a
scale ranking from 1 being the worst and 10 being the Best of the Best, I
would most definitely rank Tracey at a 10.
I would like to thank you for your time in reading my review for Tracey, she
definitely is a Fantastic CS Representative.
A. Meza
Administrative Assistant
MRI of Fresno
800.881.4139
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Review by (hidden by request)
Posted: 5.6 years ago
(review was emailed from domain mailblocks.com)
Durango,La Plata,CO
$110 per month (12 month contract)
"Long wait times for tech support(45+ minutes!), 3 dsl routers failed within 18 months"
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Review by (hidden by request)
Posted: 5.6 years ago
(review was emailed from domain todoroffarchitects.com)
Port Huron,Saint Clair,MI
$89 per month (12 month contract)
"always online and FAST!"
"You threatened to cut my service if I didn's switch to your parent company. Then you raised the price by 50%. You slimed me!"
"I think you are to expensive compared to the cable competition."
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Ms. K Crawford was very helpful in getting me my refund when you overbilled me for the 13th month.
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