how-to block ads
|
»next review in page
Review by (hidden by request)
Posted: 5.7 years ago
(review was emailed from domain milsoft.com)
 Pensacola,Escambia,FL
 Contract price not specified.
| Connection reliability:
Tech Support:
Value for money:
|
My company has been using Transedge DSL service for several years now. I
have been the Transedge contact for more than 1 year. In my time, I have
had the following opinions regarding Transedge:
1. The technical staff is always extremely helpful and efficient. Keep up
the good work!
2. We have been disappointed by many issues maintaining the higher bandwidths (we tried 1.5 and had to reduce to 1.1, then had to reduce to 768).
3. The only area I would recommend improvement is the queue. A typical
phone call to Transedge means many minutes sitting on hold before a tech is
reached. (The new "Aware" system that tells us which areas are known to be
down has been slightly helpful though).
Thank you!
Darcy
Followup comments: | Forums » comments on review of TransEdge |
 | »next review in page (previous review)
Review by rladrillono 
Posted: 5.7 years ago
member for 5.7 years, 0 visits, last login: 5.7 years ago
Redwood City,San Mateo,CA
Contract price not specified.
 "Knowledgeable and helpful staff from sales to installation to tech support."
 "highly recommended!!!"
| Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
My company has approx. 30 DSL lines (of varying speeds and locations) with TransEdge and we are very pleased with the service that we have received. All of the staff (from sales, installation and tech support) have been very helpful whenever we have called upon them.
Followup comments: | Forums » comments on review of TransEdge |
| »next review in page (previous review)
Review by rlmedford
Posted: 5.7 years ago
member for 5.7 years, 0 visits, last login: 5.7 years ago
Medford,Jackson,OR
 Business customer
Contract price not specified.
"Good stable connection"
"Good company"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Originally needed high speed service for a customer. (Last minute install!)
We were refered to Transedge by our local telcom repair company.
Presales was quick and painless, and the install was done quickly.
The connection has been fast and stable, with no issues. I do not remember having any down-time of service.
I have had a chance to work with their "Customer Relations Specialist" ( Kathaleen Crawford) a couple of times. (our problem, not theirs)
She has been professional, and has a good sence of humor. She seems to care about her customers.
Overall, I would recommend Transedge for D.S.L. service.
Followup comments: | Forums » comments on review of TransEdge |
| »next review in page (previous review)
Review by billa
Posted: 5.7 years ago
(review was emailed from domain qcfinancial.com)
Kansas City,Wyandotte,KS
$99 per month (12 month contract)
CLEC party: New Edge Networks
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Bill Adkins
QC Financial Services, Inc.
2812 W. 47th Ave.
Kansas City, KS 66103
913.439-1110 Phone
913.439-1192 Fax
billa@qcfinancial.com
Followup comments: | Forums » comments on review of TransEdge |
| »next review in page (previous review)
Review by trinh
Posted: 5.7 years ago
(review was emailed from domain ocxnet.com)
Denver,Denver,CO
$7000 per month (36 month contract)
 Qwest
CLEC party: New Edge Networks
"Reliability and Customer Service is superior."
 "not much bad"
"If you want a reliable broadband connection and great customer support, then choose Transedge."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
We are a Telecom VAR and Consulting company for restaurant and retail
organizations across the country. We have been recommending and
implementing Transedge DSL services for over 2 years. During this time
their service has been very reliable. The customer care team is always
friendly and knowledgeable while handling our questions and problems in
a timely manner. Most importantly they have lived up to their SLA's and
back it up on the occasions that there was a minor problem. Our
experience with Transedge has been great. Most recently one of our major
clients asked for a special pricing request to extend the term of our
contract out and increase bandwidth or lower pricing in the middle of
the existing contract. Kathleen Crawford was exceptionally great at
following up, getting things done. We feel that Transedge has really
listened to their clients input, to help improve things on a continuous
basis even after the sale.
Trinh Pham
COO/VP of Sales
OCx Network Consultants
Denver, CO 80209
Office: 720-344-9679
Email: Trinh@OCxNet.com
»www.ocxnet.com
Followup comments: | Forums » comments on review of TransEdge |
| »next review in page (previous review)
Review by (hidden by request)
Posted: 5.7 years ago
(review was emailed from domain wrh.org)
Augusta,Richmond,GA
$189 per month (12 month contract)
"Lived up to their promise"
"Sometimes tech support can be very busy"
"They're a winner"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
My company has been using Transedge DSL services for almost four years.
During that time their service has been very reliable. I can only think of
one time and that was during a major national interruption, that we lost the
connection. And then the downtime was less than two hours. Several times
we have added additional IP blocks. Our requests were always handled in a
timely manner and there was no delays in getting the blocks assigned. When
we installed a new firewall their tech support staff worked with us at
length until the configuration was working and followed up the next day as
they said they would. The customer care team is always friendly and
knowledgeable and handle my questions and requests usually by the
representative that answered the call. Our experience with Transedge has
been very good. Especially, considering the fact that prior to Transedge we
had changed providers twice within 3 years due to players that came into the
market and either went bust or pulled out. When I talked with Transedge they
assured they were here to stay and could meet our needs. I would have to say
they have lived up to their promise.
Steve Eubanks
Systems Administrator
Walton Rehabilitation Hospital
Augusta, GA 30901
706 823 8513
Followup comments: | Forums » comments on review of TransEdge |
| »next review in page (previous review)
Review by GJTremblay
Posted: 5.7 years ago
member for 7 years, 24 visits, last login: 1.7 years ago
Bend,Deschutes,OR
Business customer
$300 per month (24 month contract)
 about 35 days
Qwest
CLEC party: New Edge Networks
"Knowledgeable sales, terrific tech support and great reliability."
"Pricey."
"Recommend!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Moved to small city Bend from Southern California. Outside DSL range and Cable didn't allow inbound web traffic. TransEdge provided a high quality business solution for my small operation. Run several Vonage Voice-over-IP lines and quality is excellent.
Followup comments: | Forums » comments on review of TransEdge |
| »next review in page (previous review)
Review by (hidden by request)
Posted: 5.7 years ago
(review was emailed from domain heartlanddentalcare.com)
Effingham,Effingham,IL
Contract price not specified. (12 month contract)
Ameritech
CLEC party: Ameritech
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
The best thing about TransEdge is that when ever we have had a problem w/their service (this has been very rare), tech support is very knowledgeable about how to fix the problem and service has been restored in a very timely manner.
Followup comments: | Forums » comments on review of TransEdge |
| »next review in page (previous review)
Review by srogan
Posted: 5.7 years ago
member for 5.7 years, 1 visits, last login: 5.1 years ago
Steamboat Springs,Routt,CO
$87 per month (12 month contract)
about 1 days
Qwest
CLEC party: New Edge Networks
"Professional, informed, prompt technical support"
"expensive in rural areas"
"Recommend to anyone especially businesses requiring 24/7 service & online access"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I've been with Transedge/NewEdge for 3 years and they have always provided excellent service. They are professional, informed and prompt. The online access has been reliable. When I've been down they have quickly found the problem and replaced equipment if necessary.
Followup comments: | Forums » comments on review of TransEdge |
| »next page (previous review)
Review by AIICorp
Posted: 5.7 years ago
member for 6.2 years, 1 visits, last login: 6.2 years ago
Stuart,Martin,FL
$169 per month
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Before switching my corporations service to Transedge, I seemed to always
have trouble connecting to the internet. When I would get connected I
would inevitably get "kicked off" within a few minutes. When I was at my
height of frustration with the service I was getting with my internet
company, I received a call from a representative at Transedge. I was
extremely eager, yet apprehensive, to see what they had to offer. All
sounded good, so I took the plunge. This was probably one of the best
decisions I made at this company. The connection is great, I don't get
"kicked off", and the customer service is outstanding. Although many
opportunities have come along to change, I truly believe that Transedge
provides the best quality connection with superior customer service. I
find it hard to believe another company could beat that.
Sincerely,
Kathy Spencer
Executive Assistant
Armstrong International, Inc
2081 East Ocean Blvd
Stuart, Fl 34996
Followup comments: | Forums » comments on review of TransEdge |
|
|
TransEdge
