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Review by wscribe 
Posted: 6.9 years ago
member for 7 years, 3 visits, last login: 6.9 years ago
 Wichita,Sedgwick,KS
 Business customer
 $49 per month (12 month contract)
 about 14 days
 "Speed when compared to modum, reliability"
 "Costs more than Cox Broadband, potential lack of technical support backup"
 "Outstanding technical support; far beyond the call of duty"
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This should actually count for two reviews as I use WebSurf DSL for both business and at home. I am particularly enamoured with the responsiveness of their technical support.
Recently, right after DSL was set up at my home, I asked them to set up a firewall on my router. I have a customer who has a computer that resides in my house transmitting information to him. In the process of setting up the firewall, several non-normal ports were closed off to the "outside world." Well, suffice to say information stopped being transferred. My WebSurf technical contact worked directly with this customer (to the tune of about six e-mails with various tecnicians at several of the customer's locations) to resolve the problem. Similarly, when my wife had trouble accessing the interactive web page for her online course, the problem was identified as a non-normal port, and most importantly, it was resolved promptly.
At the office we have used this service for about 12 months. Again, I have benefited from outstanding technical support and with one exception, a very reliable internet connection.
The only time we ever had any sort of a problem was when a hurricane innundated Houston. Then we went for several days with service disruptions. However, I am informed that WebSurf has developed some redundant connection capability, so this should not be a problem in the future.
Other than that one instance, my dealings with WebSurf have been smooth. I am a "high maintenance" customer (read pest), and I have never had a problem with their technical support people. I call; I get to talk to a real person who is located here in Wichita; I get a response within 24 hours.
I can't say enough about how pleased I am with the service that I have received from WebSurf both at home and at the office. I would highly recommend the company to anyone who wants a reliable connection backed up by very responsive technical service support.
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Review by bentripin
Posted: 7.6 years ago
member for 7.6 years, 24 visits, last login: 4.6 years ago
Derby,Sedgwick,KS
$115 per month (12 month contract)
about 30 days
 Southwestern Bell
CLEC party: Southwestern Bell
"Static IP address"
"Never Reliable, Slow, Terrifying Security, Poor Managment, Poor Network Design, and Expiencive"
"Do not use them, complete waste of money and your data is not safe"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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I payed for a business class line with business class services but was to often regarded as residental custimer. Every time it rained my service went down, multiple times service was down from 7 to 10 days. ISP once suffered from crippiling 4 day downtime due to poor disaster planing. Concerned with my data's security I performed through security probing of there hardware and servers, I found over 70% of there network was vournable to intrusion and there network could easialy be hacked by terrorists if It hadent already.. When I informed the ISP of my findings they promiced to credit me for the month of march in return for detailed information so they could fix the security issues. After I emailed the admin a verry detailed document of my findings they shut off my service. When I called to find out why my service was off they said they had called the authorties and informed them that I had attempted to hack there systems and they were terminating my contract. I want to make it clear, I in no way penetrated there machines or even TRIED to hack there systems.. I did not do anything Illigeal and used widely avilable security probing software. Honestly there was almost nothing from stoping me from getting in if i wanted to, they had gaping security flaws that could of been easialy exploited. They admited to having no evidence of me successfully breaking any machines but threatned to sue me if I posted my findings publicly online..
They are still seeking $115 for the month of march even though I had service for a total of 7 days that month, They are completly unreasonable and backstabbing..
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Websurf Internet Access
