Review by wscribe Location: Wichita, Sedgwick, KS, USA Business customer Cost: $49 per month (12 month contract) Install: about 14 days Speed when compared to modum, reliability Costs more than Cox Broadband, potential lack of technical support backup Outstanding technical support; far beyond the call of duty

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

This should actually count for two reviews as I use WebSurf DSL for both business and at home. I am particularly enamoured with the responsiveness of their technical support.

Recently, right after DSL was set up at my home, I asked them to set up a firewall on my router. I have a customer who has a computer that resides in my house transmitting information to him. In the process of setting up the firewall, several non-normal ports were closed off to the "outside world." Well, suffice to say information stopped being transferred. My WebSurf technical contact worked directly with this customer (to the tune of about six e-mails with various tecnicians at several of the customer's locations) to resolve the problem. Similarly, when my wife had trouble accessing the interactive web page for her online course, the problem was identified as a non-normal port, and most importantly, it was resolved promptly.

At the office we have used this service for about 12 months. Again, I have benefited from outstanding technical support and with one exception, a very reliable internet connection.

The only time we ever had any sort of a problem was when a hurricane innundated Houston. Then we went for several days with service disruptions. However, I am informed that WebSurf has developed some redundant connection capability, so this should not be a problem in the future.

Other than that one instance, my dealings with WebSurf have been smooth. I am a "high maintenance" customer (read pest), and I have never had a problem with their technical support people. I call; I get to talk to a real person who is located here in Wichita; I get a response within 24 hours.

I can't say enough about how pleased I am with the service that I have received from WebSurf both at home and at the office. I would highly recommend the company to anyone who wants a reliable connection backed up by very responsive technical service support.

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Review by bentripin Location: Derby, Sedgwick, KS, USA Cost: $115 per month (12 month contract) Install: about 30 days Southwestern Bell CLEC party: Southwestern Bell Static IP address Never Reliable, Slow, Terrifying Security, Poor Managment, Poor Network Design, and Expiencive Do not use them, complete waste of money and your data is not safe

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I payed for a business class line with business class services but was to often regarded as residental custimer. Every time it rained my service went down, multiple times service was down from 7 to 10 days. ISP once suffered from crippiling 4 day downtime due to poor disaster planing. Concerned with my data's security I performed through security probing of there hardware and servers, I found over 70% of there network was vournable to intrusion and there network could easialy be hacked by terrorists if It hadent already.. When I informed the ISP of my findings they promiced to credit me for the month of march in return for detailed information so they could fix the security issues. After I emailed the admin a verry detailed document of my findings they shut off my service. When I called to find out why my service was off they said they had called the authorties and informed them that I had attempted to hack there systems and they were terminating my contract. I want to make it clear, I in no way penetrated there machines or even TRIED to hack there systems.. I did not do anything Illigeal and used widely avilable security probing software. Honestly there was almost nothing from stoping me from getting in if i wanted to, they had gaping security flaws that could of been easialy exploited. They admited to having no evidence of me successfully breaking any machines but threatned to sue me if I posted my findings publicly online..

They are still seeking $115 for the month of march even though I had service for a total of 7 days that month, They are completly unreasonable and backstabbing..

Former WebSurf Emplo @kscable.com Former WebSurf Emplo Anon 2002-Apr-2 8:10 am For you against WebSurf This does not surprise me, they have not done what is required to become a first class isp. they never will. I am now a Network Consultant for a network infrastructure company in Wichita. Feel free to contact me, webnet@hotmail.com. Thanks... 2002-Apr-2 8:10 am: · hey mods ·
	websurfdsl join:2002-02-12 Wichita, KS websurfdsl Member 2002-Apr-8 4:17 pm Re: For you against WebSurf This was all written by an ex-employee who was upset because his service was shut off due to non-payment. He then attempted to hack our system, so we reported him. 2002-Apr-8 4:17 pm: · hey mods ·
H4X0R @dialsprint.net H4X0R Anon 2002-May-8 11:47 pm A Haven for Hackers? I am a former websurf custimer also, There service is poor at best.. There latency and techinal support are terrible. I have done my own scans of there network and found a terribly insecure infrastructure. However it is fairly easy to get an account with bogus information for anyone seeking a temproary annonamous internet access, they take user decided passwords so hacking a known useraccount is fairly easy.. Its not hard to find valid usernames either, they make pubicly avilable all there online users and there ip addresses via insecure CGI scripts at »www.websurf.net/cgi-bin/online There entire network seems to be designed, maintained and administrated by 1 individual who seems to know nothing about security or quality of service. I wouldent put any business critical information on websurf service. as for this former employee, it seems to me that if you hire a hacker you should get him on your side so he can help you stop other hackers, You would be suprised how many of us are fed up with there providers lax approach to security and would be willing to help.. 2002-May-8 11:47 pm: · hey mods ·
	websurfdsl join:2002-02-12 Wichita, KS websurfdsl Member 2002-May-9 12:02 pm Re: A Haven for Hackers? Well Ryan I am sorry that you feel you need to hide behind multiple identities. Why don't you just come out and tell everyone the truth how you are an ex-employee who is ticked off because he got shut off for non-payment and attempting to hack our system. You can call yourself "bentripin" or "H4X0R" or "Former Websurf Employee". You are the same person and you are still playing the same games. Time to grow up. 2002-May-9 12:02 pm: · hey mods ·
The_Truth @cox.net The_Truth Anon 2004-Mar-3 9:01 am The truth After reading through this review, it does seem that the grammar and spelling are indicative of the same person giving negative reports. However, in the efforts of fairness, if he indeed does have security flaw information and is being strongarmed into being silent, then I would gladly post that information myself. I am a computer consultant in Wichita and have no ties to Websurf nor this other person. However, I would like to see the truth come out. It seems more reasonable at this time, based on the rantings of the "consumer" and his spelling abilities, that Websurf is telling the truth and the "consumer/former employee" is some young hack. 2004-Mar-3 9:01 am: · hey mods ·
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