how-to block ads
|
»next review in page
Review by ufs 
UPDATED: 4.4 years ago
member for 4.4 years, 9 visits, last login: 4.3 years ago
 Boca Raton,Palm Beach,FL
 $450 per month (24 month contract)
 about 45 days
 BellSouth
CLEC party: Florida Digital Network
 "Connection Stable, Phones work perfect"
 "Rocky & Slow Setup, email servers slow!"
 "Good Value for the Money"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
SERVICE: BUSINESS T-1 with 6 Voice VOIP, 1 Analog Fax!
---------------------------------------------------------------------------------- ----------
We Signed the contract and sent over all paperwork for a business T-1, 6 voice lines and a analog fax line, at the end of April. During the month of may Bellsouth came out to run the lines for the T-1. FDN seems as they are very slow with the coordination of the install. As of now I am still not completely up and running.
We have the data, and yes its fast and reliable but are waiting to switch our voice lines over to FDN. Any time you call customer service and ask for a status update they dont have any information for you. All they can tell you is that it is in process. I will update as things happen. But if you need to have your service up and running fast I would not switch to FDN they are slow! They never call you back when they say the will.
6/6/05 - Still no voice up, just data.
6/21/05 - We have had everything setup for a week or so. The telephone service is horrible it sounds like a bad cell phone connection. The T-1 is the worst data service that I have ever gotten. The speeds are not stable with tons of packet loss at the first 4 hops (like i mean 15-20% per hop). Im lucky is I get 400/400 when Im paying for a dedicated 1.5/1.5
Tech support doesnt know anything but to open a support ticket, and pretty much whom ever I speak to they try to blame the problem on something else.
I will update more when more happens.
A annoying problem is that the rep can never do anything to help you, they always have to open a trouble ticket. Your having a data issue, phones down, billing error, they open a ticket and then no one gets back to you or cares!
------------------------------------------------
7/1/05
As of today, FDN fixed all the latency, and speed problems with my T1. We still have a bit of packet loss on the 2-5th hops (fdn.com and epik.net) but FDN tells me this is "normal" the Telephone lines are finally working perfectly and a credit was issued for the downtime.
Hopefully this stays working! The only thing that bothers me is that FDN's network is not Redundant. So if a part goes out the whole thing is down.!
________________________________
7/14/05
Phones and Data working good. Speed is solid at 1.3d/1.4u which is excellent for a t1 with 6 lines voip. Other than FDN's email servers being wicked slow and the rocky start that we had, Things are working as advertised as of now.
Followup comments: | Forums » comments on review of FDN (Florida Digital Network) |
 | »next review in page (previous review)
Review by Hugo Martinez
UPDATED: 6.1 years ago
member for 8.3 years, 274 visits, last login: 1.7 years ago
Miami,Miami-Dade,FL
$125 per month (36 month contract)
BellSouth
CLEC party: BellSouth
"Many EXCEPT after I discontinued service early."
" 3 year contract, and billing amazingly unwilling/unable to be fixed."
"Problem resolved. See below. (Was: Horrible. Avoid unless you're willing to make an eternal committment.)"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Updated October 1, 2003: Word got back to an FDN rep about my review. He contacted me ASAP, was professional and apologetic, and quickly resolved everything to my satisfaction and beyond. I have a strong feeling that measures have been taken to prevent this type of billing confusion from happening again. Thank you, FDN, and thanks also to BroadbandReports.com.
--------------------------------------------------------------
2+ years ago, I signed up for FDN's IDSL (128/128) because it was the fastest and only thing I could get (other than satellite). I chose FDN because it was recommended, and it seemed to be the only entity willing/able to give me IDSL at that particular time.
After a long time of lobbying my contacts at Bellsouth, I was granted DSL provisioning earlier than originally scheduled. I was overjoyed. As FDN was not involved and out of gratitude to my Bellsouth contacts, Bellsouth became my provider on May 21, 2003. On the same day, I contacted FDN and we agreed that, because the contract had not yet expired, I would be billed $150. Of course, I would return the IDSL router that FDN had been renting me for $25 a month.
Today is September 19, 2003. I never received a $150 bill and the router remains here, long ago repacked in its original box, still waiting to be picked up.
Instead, I've received bills charging me for months past my disconnection and even a threatening letter. Today, a bill came for $321.05 which includes a $4.74 "late payment charge." Repeated phone calls to FDN achieve little other than they admit that it's their own internal problem, that I am right and they are wrong, that I should ignore the bills, that they don't have much control over the billing (amazing!) etc. and no time estimate as to when billing will be fixed. So meanwhile, FDN's incompetence and utter inability to present a proper bill prevents them from getting my $150 and router.
Hopefully, someone at FDN who is actually capable of fixing this, will notice this review and finally take some action.
Followup comments: | Forums » comments on review of FDN (Florida Digital Network) |
| »next review in page (previous review)
Review by yedric
Posted: 7.4 years ago
member for 8.1 years, 115 visits, last login: 138 days ago
Orange Park,Clay,FL
$99 per month (12 month contract)
about 44 days
BellSouth
CLEC party: Florida Digital Network
"32 static IP's/32 mailboxes with "Professional" service, high level of service"
"Must call to get pricing and service offerings"
"Very Satisfied"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Ordered "Professional" ADSL service, comes with up to 32 static IP's (just ask!) and 32 mailboxes. Your choice of linesharing on current POTS, or running a separate circuit. PreSales very patient, works with you. Services geared towards business or high-end residential customers. Very satisfied.
Followup comments: | Forums » comments on review of FDN (Florida Digital Network) |
|
|
FDN (Florida Digital Network)
