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RCN CABLE page on DSLReports
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bullet 357 reviews (187 good) (82 bad)
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Review by timmay_lars See Profile

  • Location: West Roxbury,Suffolk,MA
  • Cost: $107 per month (36 month contract)
  • Install: about 7 days
Good "Unlimited usage, static IP service."
Bad "pushed to bundle phone and/or cable, price goes up each year."
Overall "good value for price, may unbundle phone as I have already dropped cable TV."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have the 25/2 Mb service bundled with phone services ($95) and static IP address service ($20) plus tax.

member for 10.4 years, 73 visits, last login: 23 days ago
lodged 23 days ago


Review by srr2 See Profile

  • Location: Bethlehem,Northampton,PA
  • Cost: $200 per month
Good "Cable modem, TV and VOIP Phone in one package, Good performance"
Bad "Customer (dis)Service, Tech (non)Support, thin HD lineup"
Overall "Very reliable, uncapped Internet,"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Update, Feb 2014

No significant changes to report. Now have 75Mbit/15Mbit service which has proven to be very reliable. RCN's service is generally reliable, with one notable exception: major power outages. The days of always-on POTS are gone. RCN's VOIP is no more or less reliable than its other services, which means that when the head-end backup batteries are drained, everything goes. That takes about 10 hours. (T-Mo's cell service here isn't any better -- it drops out in around the same time frame, leaving us with nothing.)

As long as there's power, RCN's stuff works. I don't monitor uptime, but it's very very good. In the last year, I don't think anything has been down for longer than an hour or so, and that was due, IIRC, to a cable-cut. I get the speed I pay for 24/7. I consider myself lucky however, because that's not the norm in other areas of the Lehigh Valley.

Another big plus is that there are no caps that I'm aware of. But then, my usage is probably more or less typical. Running full speed downloads all day might get you a letter -- I don't know.

HD TV channel selection is still a little weak, with some very curious selections. For instance, they don't offer H2 in HD, but they have "Blaze" which has to be one of the worst pieces of dreck in all of TVLand. Etc. TV quality is still good. I don't seem to see the compression artifacts that others have complained about. I see no meaningful difference between RCN's signal and an OTA signal from a local source.

Phone works without issue for voice, fax, and my house alarm.

Mercifully, I haven't had to call CS for quite a while, so I don't have any new information on that. The problems with noisy billing seem to have gone away.

Update, Dec 2010

After finally finding and fixing two bad connectors on the underground drop to the house, RCN's service has proven to be very reliable. There are no more phone dropouts, no Internet dropouts, and only slight very infrequent pixellation on a few digital TV channels. This is still true a year after originally posted.

Mach 20 mostly does what it claims, though there are times when network congestion obviously slows things down, but that's mainly at prime time when I tend not to use it heavily anyway. My heaviest use is at times I always get full speeds in both directions. I'd like to have faster upstream than the 2500KByte/sec upstream that comes with the Mach20 service, though this appears fairly typical for other competent providers. This area is still DOCSIS 1.1 only, so speed offerings are limited.. The modem is an Arris TM502G telephony modem. It has been 100% reliable (exclusive of exterior cabling problems) and runs very cool. I subscribe only to a dynamic IP, but it appears that as long as the NIC MAC address doesn't change, neither does the dynamic IP. Network latencies are normally quite low, at least to the UBR -- on the order of a few msec.

I have three SDTV and one HD connection, including some premium services. These are also reliable. RCN provides Motorola DCT700 for SDTV and a variety of HD boxes. I have a DCX3200 which provides adequate functionality for most applications. The DCT700's weaknesses include not having a component video output, and no options to set audio mode. There's only one guide which can not be customized at all. You therefore have to sift through many unwanted and/or unsubscribed channels to find the ones you're looking for. It's still better than no guide, but not by much. There are a few timers you can set, including those for a single event, daily events, or M-F events. They're pretty easy to use and seem reliable. RCN provides a few different models of remotes. Depending on your use, they may or may not be adequate or even useful. They're all plagued by use of inferior membrane switches and tend to wear out the popular buttons very quickly. So far, RCN has been willing to swap them out over the counter at no charge.

I recently upgraded to HDTV on one system. The switchover was extremely easy. All you have to do is walk into the customer service center with your old converter and ask for an HD one. Everything else was automatic. The counter personnel were very fast, accurate, and efficient. It was about the most painless transaction I've ever had with RCN.

The DCX3200 (along with a number of others in the Motorola family) offers a nice extra feature - remotable IR remote control input. You have to buy an IR sensor, but all that's necessary is plugging it in. You can then hide the big ugly converter box out of view, as long as you make sure that it gets adequate ventilation because it's a power hog.

RCN's HD maxes out at 1080i. With a good source, it looks fine, so I assume that they're not performing satellite-level compression on what they deliver. Retransmitted local channels are very good, with practically no compression artifacts.

There are two important deficiencies to RCN's service: Tech support and Billing. Tech support is almost always offshore. They're uniformly impossible to understand on the phone, and utterly incompetent when it comes to solving problems more complex than "The cable box power supply is unplugged". When something goes wrong, you can pretty much count on having to make multiple calls and then being put through endless irrelevant hoops before getting to the real issue at hand.

They also offer a variety of VOD. There's the usual list of PPV movies, premium channel re-runs, and some free stuff. The program material is fine, but navigating the VOD service is just horrible. "Clumsy" and "Slow" only BEGINS to capture the experience. When a program is finished, you have to start over from the beginning. Navigating the tree structure of the menu system is just awful. Painful. SLOW, with a million button pushes. They ought to look to Netflix for ideas on how to deliver VOD programming. The other thing they should have is a real-time listing of VOD content on their web site. As it is, if you think you might want to watch something, you have to endure the full pain of the horrible menu system just to see what's available. Then there are the things that *appear* to be available to you, but actually *aren't* which you find out only when it's too late. Too bad, Bunkie, it's back to the TOP of the Pain-Menu for you for guessing wrong!

Billing..... what a nightmare. I'm not kidding -- I dread opening the bill every month, wondering what they've cooked up now. For the last year, the price they're charging has changed EVERY month. I was getting so frustrated with it that there were some pretty hostile phone calls to Billing. Most of the time, the problem was fixable, but then, when the next bill comes you find out that the CSR didn't do what s/he said s/he was going to do. This is ENDEMIC. They are absolutely unaccountable for what they say, and apparently will tell you anything to get you off the phone. Then, to add insult to injury, after one particularly egregious screwup, this letter comes from some guy who claims to be the "general manager". The letter is on RCN letterhead, but it has NO CONTACT INFORMATION and NO DATE on it. It promises that "since you're a good valuable customer, your pricing will not change for the foreseeable future." Well, apparently this guy, whoever he is, lives on some other planet because, as usual, the VERY NEXT BILL had a new, much higher price on it. These people make dealing with this company a nightmare.

If RCN would get their act together on pricing and support, they'd actually be pretty good and I'd be pleased to give them my business and a higher rating here.

One last gripe I have with RCN is their apparent inability to control the volume level of locally inserted commercials. Some of them are just ridiculous, with -- I'm not kidding -- volume at least 10dB higher than the program content, It's especially bad with those from local car dealers, it seems. While the primary responsibility for this unprofessional behavior probably lies more with the amateurish fools that run the local ad companies (that would be you, Viamedia), ultimately RCN has to take responsibility for what goes out over their system. Maybe they'll get serious about getting this under control when the new FCC rules on this subject go into effect.

Otherwise, would I recommend RCN to my neighbors at this time? Maybe. I can tolerate the support deficiencies and price because there's no viable alternative right now. VZ DSL has gone down the drain here and Service Electric still hasn't upgraded this area to two-way, however as of late 2010 they are in the process, so it will be very interesting to see what they have to offer in the way of competition.

member for 12.3 years, 1914 visits, last login: 22 days ago
updated 59 days ago


Review by emusselman See Profile

  • Location: Chicago,Cook,IL
  • Cost: $112 per month
  • Install: about 3 days
Good "Fast, reliable internet speeds. Price is considerably better than Comcast, and speeds are much faster than Uverse."
Bad "Customer service requires you to jump through hoops if you run into internet issues."
Overall "RCN is a great alternative to Comcast or other cable providers, and is worth the switch."

I have a bundle that includes a Tivo quad tuner, whole-home bundle. The main unit records 4 shows at once, and the add-on units act as separate tuners that can play and control the main DVR. Internet is 50 Mbps download and 6 Mbps upload.

Order and installation process was painless.

We own DOCSIS 3 modem, otherwise the rental fee is $5 per month. By purchasing one, it paid for itself in the first year.

Service has mostly been very reliable and good. We ran into trouble with slow internet during peak evening hours after 8 months of normal service, which required several calls to Customer Service and two technician visits. Ultimately the problem was with RCN's network, which was corrected once it was identified. My only complaint is that we had to jump through several frustrating hoops with tech service visits before the real issue was finally discovered. However, once the issue was resolved we are were back to full speed and were offered a generous credit for the time we experienced problems.

With all this in mind, I would recommend RCN over other cable companies hands down.

member for 144 days, 16 visits, last login: 96 days ago
lodged 101 days ago




Good to know!

Hmm, good to know, I'll keep them in mind for when Comcast screws up!

Review by scott523 See Profile

  • Location: Upper Darby,Delaware,PA
  • Cost: $53 per month
  • Install: about 10 days
Good "Price, Quick and simple installation."
Bad "Inconsistent speeds, Old debts ON property MUST be paid."
Overall "Best speed for the price. "
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Returned to RCN after their previous management failed to match Verizon's offering in 2010 and now (2013) Verizon can't match RCN's offering under new management.

Unlimited phone covers North America and Internet speed is 50/5 Mbps.

Installation was quick since I had RCN before. A simple DOSIS 3.0 cable modem was installed and a phone box down in the basement. I opted to connect my own Apple AirPort Extreme base station to the modem. This is one less equipment to return if I have to jump ship.

1. Best speed for the price despite inconsistent speeds (see below).
2. Quick installation and no software was installed.
3. Although I could have signed up myself, this offer was brought to me by a kind representative going door to door.

1. Inconsistent speeds can be a problem, especially during peak time. Speeds can go from 5/5 to 30/5 Mbps. It's a good thing I'm not a power user or I may consider using Verizon FiOS which is reliable.
2. Upon signing up for service, the representative ran a check of any debts on the property. There was an unpaid debt NOT under my name but someone who used to live here. If I didn't know this person or if my service deal wasn't good, I would've turned away but I paid the discounted debt dating back about 5 years.

member for 8.3 years, 1573 visits, last login: 19 days ago
updated 113 days ago


Review by jsullvn See Profile

  • Location: Jim Thorpe,Carbon,PA
  • Cost: $49 per month (12 month contract)
  • Install: about 3 days
Good "Ease of order process, install time, service good."
Overall "Recommend"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)


member for 13.2 years, 837 visits, last login: 39 days ago
updated 124 days ago


Review by steve1111 See Profile

  • Location: New York,New York,NY
  • Cost: $66 per month
Good "A good package for cable internet and copper-wire phone"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Cable internet at 25mbs and phone service. No TV.


It took two visits to install cable internet and two visits to install phone. For the first visit for each occasion, the technician arrived late and did not work.

Technical support seems to be in India. Most of the technical support provided has been good. But these are jobs for Americans which should not have been outsourced. Also sometimes I cannot understand people speaking English with Indian accents.

It is annoying that RCN tacked on a one dollar charge for paying online.


No fixed-term contract with penalties.

The sales staff gave me a good promotional package and, at the end of the year, Customer Support gave me another good package. The staff have been polite, friendly and professional. The phone service has always worked well and I remember only three internet outages.

I switched over to RCN from Verizon more than a year ago and I am so pleased I did so. I considered Verizon FIOS but thought that it was too expensive for my needs.

Given the monthly cost and quality of the service and quality of the staff I have been more than satisfied with RCN.

amended November 2011. RCN have come up with a new bundle, $50 plus charges, that is $65. With the one dollar charge for paying online it is $66. Not pleased about RCN's rate increase in a Recession. But Verizon and Time Warner charge even more..

amended December 2011. Now that there is an uproar that Verizon has tacked on a two dollar charge for paying online, perhaps there will also be an uproar that RCN has a one dollar charge for paying online.

amended February 2012. RCN have upgraded Internet service to 25mb download. For Free! Hooray!

amended May 2012. It has been a long long time since I've needed to call for technical support. Time Warner had a promotion in the neighborhood and offered to knock a few dollars from the price. I decided to stay with RCN because RCN promised no rate increase, because the Internet and Phone service has been so completely reliable and because I have found the staff at RCN to be so nice and professional.

amended July 2012. RCN now provides tech support from Pennsylvania instead of India. A wise decision. They have such pleasant and competent tech support people and I feel more confident. Bravo. I've just bumped up their score for tech support to 100 percent.

amended December 2012. Phone and Internet service went down for a few days because of Hurricane Sandy. All is now well. RCN is doing a good job.

NYC December 1 2013 RCN has continued to provide good service.

member for 4.5 years, 556 visits, last login: 10 days ago
updated 142 days ago


Review by Pacomartin See Profile

  • Location: Bethlehem,Northampton,PA
  • Cost Contract price not specified.
  • Install: about 10 days
Good "Excellent Service, good value for money"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

RCN, was sold to the private equity firm ABRY Partners in March 2010. You should consider reviews older than that to be obsolete.

member for 1 year, 475 visits, last login: 3 days ago
updated 175 days ago


Review by Maggs See Profile

  • Location: Woodside,Queens,NY
  • Cost: $130 per month (12 month contract)
  • Install: about 65 days
Good "Stable Service"
Bad "Phone goes out when you don't have power for a few days :("
Overall "Make sure you watch the techs, they are nice, but tend to not really go above and beyond."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

10/13/13: 2:51AM: RCN has us setup for the 25/2 package, and I can't even get anywhere close to that. I only get about 5Mbps/ 2000 from the last few tests I've conducted. It's probably due to the fact that I have a DOCSIS 1.1 modem the SB5101U. The fact that they charge $6 for a converter for RCN Signature Cable is nuts. Those units can be purchased in bulk by MSOs and they are cash cows after the first year. We pay over $160 a month for triple play, that's like a single play since they now require a modem to get their phone service which eats your electricity. They abruptly turned off our phone service at one point in order to let us know that they were switching out the services. It's not really a value for the money anymore and they way they itemize the bill is useless to determine what you're actually paying for each service. We setup auto bill pay for the credit card rewards at this point, and it saves a stamp to mail a bill out.

11/2012: RCN gave us a credit for the long Sandy outage due to power loss. I love the fact they have a new insert in the bill advertising the fact they now require converters and they are free. Turns out they have been charging us for over a year for the "free" converter. My cable modem rental fee credit negates the converter charge but that's not the point. They really need to unify their communications and get everyone on the same page here. I'm going to request a credit for the time period we have been paying for the "free" converter. All in all, the speeds were increased on the cable modem service, which is good. 25/2 service is nice, but I don't really need all that speed. I love how they now require an EMTA to receive digital phone service that needs to be plugged in for your phone to work, and how they unceremoniously shut us off and I had to call and find out they shut off service to customers who have not upgraded their phone service. It's nice that they decided to leave the piece of trash RSU bolted to the back of the house, it's their property and they should remove it when it is no longer needed as part of their service. The unit was discontinued and the manufacturer is out of business, so there's really no need for the unit to be bolted to the brickface of the house anymore. RCN really needs to up their game in the customer service arena in some cases. Also I love how people are so critical of RCN for outages of their service due to Hurricane Sandy, remember people it's a hurricane. They can't control the weather.

7/2011 RCN has got way better since I last reviewed them. I have the occasional "hungry squirrel" problem but that's not too wild. The TV service is TMC (Too Many Channels) but their cable modem service has been great for a while. I got upgraded to 10Mb service when they got rid of the 5Mb service. The bill however is slightly confusing since they don't really itemize too much anymore. All in all RCN has gotten way better. Knock on Wood.

10/2008: I had a problem with RCN, as noted by the newspapers with them charging for the 1st basic cable box which is free. I had to haggle with them for 2 months to fix it, but it was resolved after a complaint to NYC DOITT. Made my mother feel like a dope at the Woodside office, but you don't get good employees sometimes. Sludge happens!

4/20/2008: Haven't had any problems with RCN yet, except for the DNS, which is easily remedied by changing DNS servers, and the 20 second dropoff in phone conversations. The price has increased due to the cable programming being jacked up. With the introduction to all digital TV next year be prepared to pay another $7 a month for extra converters. Speeds on the internet service exceed spec most of the time. RCN forum support folk are awesome, they must really like their jobs. Inept construction crews decide to slice through RCN fiberoptic cable at times making internet service use a PITA at points, but that's very rare, but it happens. Con Ed sometimes decides the nodes don't need power in the summer, and they go offline during brownouts due to things outside RCN control.

All in all there's decent service, the 20 second dropoff in the phone at random times is something I still have to check out.

1/12/2006: RCN has GREATLY improved. The service has gotten immensely better since they have a new management team. You know what they say about fresh blood, it does all the good.

I had a couple of hiccups with the phone service lately, outages for a couple of hours but nothing really major. Cable modem service runs exceptionally well, and I haven't had ANY issues with my Motorola Surfboard 5100 modem, which I own, and save $5 a month with RCN.

Overall customer service, is very helpful, but you have to watch out to make sure they are doing things according to spec. Kudos to the cable modem team, for running a tight ship. I like the responsiveness of replies, and have helped the Cable modem team on occasion diagnose some issues in the area.

All and all, RCN is now worth the money, I only pay $115 for 2 TVs, Internet, and local phone.

1/10/03: I have had 7 techs out since I started service in Sept. They replaced the lines and everything. I even bought my own modem to use on the network. I was not able to get a solid cable light for 3 months in a row. At this point, it seems to be fixed. I had to end up going alll the way to the top of the RCN food chain to get my problems resolved. I just got a call recently from the operations manager of the RCN netowrk in Queens. They are monitoring my connection to make sure I don't have any downtime. I had constant downtime for 2 weeks a while back.

They blocked my node from accessing Newsgroups, and still charge me full price. I talked to RCN support and they said they would credit me 1 month of cable internet service for all the troubles I have had over the past 5 months, and that has not happened. So this company is full of broken promises and half truths. If you have a good connection with them, you are lucky. If not, like me your experience will be utter hell. I hope they don't raise the rates too much whe my year deal is up. If they do, I will complian about how horrible the service has been since the get go.

They send us advertisements offering new services, but we are already customers and not eligible for the promotion, so why waste the paper and send us the mailings.


Doctor Ping Score 69.20
Doctor Ping Score 63.80
Doctor Ping Score 64.60
Doctor Ping Score 68.70
Doctor Ping Score 102.80
Doctor Ping Score 59.60
Doctor Ping Score 63.70
Doctor Ping Score 75.10
Doctor Ping Score 73.30
Doctor Ping Score 70.00

Ever since that point on Sept 26th, I have never has so many problem with RCN cable.

I have to admit their bundled package was cheap, 2 TVs with basic cable (no converter needed) saves $6 a month each, Local Phone with same # as before for $20 unlimited to the 5 boroughs on NYC, regional 5c a min, no Long Distance (since we use cards to call LD anyway)

Total for the whole package with a base of $75 comes out to $95 with the $20 the govt gets in taxes. All and all , I think this is a great deal.

My old bill was for $150 with all the mentioned stuff. I even save $5 a month by using my own cable modem which I bought on Ebay for $50, the same type as TW the RCA 245R.

Great Choice if you have it in your area, but only in the 2 way cable modem markets though.

5000/800 Down /Up speed
4 emails (con need to be called into the head office to setup)
10 Mb webspace per mailbox
Usage checked for mail and ftp


Routing issues are a constant pain. Sometimes it takes 3 mins or more to resolve the DNS. I have had 3 cable modems on this line since install about 10 months ago. I have had over 15 techs out to my house to fix various problems. Many of these issues have not bee resolved to this day. If I were you I would stick with TW, much more expensive, but hey you get what you pay for, but in the case of RCN, you DON"T get what you pay for.

member for 11.4 years, 3420 visits, last login: 14 days ago
updated 192 days ago


Roslindale, MA

Get a new modem and you will have faster speeds

They are discontinuing the older 1.1.1 spec modems. If its rented go to the nearest office and get a 2.0 or newer modem. Order a 3.0 spec modem if you own it. I recommend the the motorola modems. I got mine from Amazon Your modem is the cause of slower speeds with RCN

Review by ctk76 See Profile

  • Location: Woodside,Queens,NY
  • Cost: $45 per month
  • Install: about 1 days
Good "could be a good value when you get close to advertised speeds"
Bad "you rarely get the advertised speeds if at all"
Overall "can't recommend them in my area"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Rather than a lengthy review, I'll let the speedtest.net results speak for itself.
The advertised speeds are 25/2.
These are my speedtest.net results this month (October, 2013):

Down(Mb/s), Up(Mb/s), Ping(ms)
16.93, 2.11, 18
3.62, 2.08, 16
10.07, 1.95, 14
15.72, 2.02, 24
2.49, 1.94, 15
2.14, 2.08, 18
2.12, 2.16, 27
4.39, 1.92, 24

I had this service for over a year and while this is the worst I've seen,
it's not that much worse than my typical results from the past either.
When it gets bad, I'm having trouble just browsing websites (RCN making me reminisce the dial-up days).
Their pricing structure will make me pay $55 next year. I doubt I'll stay with them paying $55 for 2Mb service.

member for 10.8 years, 43 visits, last login: 66 days ago
updated 196 days ago


Review by superberg See Profile

  • Location: Skokie,Cook,IL
  • Cost: $100 per month
  • Install: about 7 days
Good "Good value, mostly reliable internet"
Bad "Poor HD picture quality, bad DNS servers"
Overall "If you are able to troubleshoot simple issues, RCN is worth the savings."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I switched from Comcast as and ISP to RCN as a Cable TV and Internet provider about five months ago. I was getting 12 Mb down/2 up with Comcast (20/6 with PowerBoost, but that isn't sustained) for $60. RCN offered A near-complete HD package (it did not have the highest end tier of standard stations, nor any premium channels), as well as 50 Mb down/6 up for $100. This is off-contract, with a $10/month rate increase annually, guaranteed for two years. The plan includes a TiVo Premier HD in the rate.

An RCN installer (or RCN contractor, I'm not sure) came by within a week to get me set up. I had prepared my small apartment and it's equally tight entertainment center in advance, so the install was very smooth. There were some issues with the line(forward signal to noise ratio was close, but out of spec), which the tech reported and were fixed in less than 48 hours. Service ran without incident during the issue.

I receive my promised service for the most part. There are occasional outages, but nothing worse than I experienced with Comcast. There have been a couple short internet outages and one TV outage. All were brief (less than fifteen minutes), and for a consumer service not unheard of.

My two caveats with RCN are this: First, they significantly over-compress their video, which noticeably reduces picture quality. HD quality is sometimes so poor it is less than SD quality -- less than DVD quality for an HD channel is pretty sad. I don't watch a whole lot of TV, so it is not a deal-breaker for me. It isn't always bad, but it can become a blurry, macroblocking mess at times. Be warned.

Second, their DNS servers appear to be just shy of broken. Within a month, I was having some serious connection issues. However, I noticed that when I switched from their DNS servers to Google's that these issues disappeared. I have not switched back since, so I cannot say if the issue subsided. I am a tech by nature, so I tend to prefer fixing issues by myself rather than calling for support, so I cannot rate their support quality.

So, if you aren't worried about having the best picture at all times and you can handle changing the DNS server on your router, RCN can be a very good deal.

member for 4.4 years, 14 visits, last login: 295 days ago
updated 295 days ago