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 Review by steve1111 
member for 2.3 years, 253 visits, last login: 3 days ago
updated 7 days ago
 New York,New York,NY
 $66 per month "A good package for cable internet and copper-wire phone"
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Cable internet at 25mbs and phone service. No TV.
Negatives:
It took two visits to install cable internet and two visits to install phone. For the first visit for each occasion, the technician arrived late and did not work.
Technical support seems to be in India. Most of the technical support provided has been good. But these are jobs for Americans which should not have been outsourced. Also sometimes I cannot understand people speaking English with Indian accents.
It is annoying that RCN tacked on a one dollar charge for paying online.
Positives:
No fixed-term contract with penalties.
The sales staff gave me a good promotional package and, at the end of the year, Customer Support gave me another good package. The staff have been polite, friendly and professional. The phone service has always worked well and I remember only three internet outages.
I switched over to RCN from Verizon more than a year ago and I am so pleased I did so. I considered Verizon FIOS but thought that it was too expensive for my needs.
Given the monthly cost and quality of the service and quality of the staff I have been more than satisfied with RCN.
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amended November 2011. RCN have come up with a new bundle, $50 plus charges, that is $65. With the one dollar charge for paying online it is $66. Not pleased about RCN's rate increase in a Recession. But Verizon and Time Warner charge even more..
amended December 2011. Now that there is an uproar that Verizon has tacked on a two dollar charge for paying online, perhaps there will also be an uproar that RCN has a one dollar charge for paying online.
amended February 2012. RCN have upgraded Internet service to 25mb download. For Free! Hooray!
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 Review by HarryTorres
member for 10.2 years, 1343 visits, last login: a few hours ago
updated 10 days ago
- Allentown,Lehigh,PA
- Contract price not specified.
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I currently have 75/6 service from RCN, with a Cisco DPC3010 modem.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 18 days ago
- Newton,Middlesex,MA
- $120 per month
- (48 month contract)
- "price"
 "no sbg6580 support" "i am thinking of going with someone eles"
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Over all no real issue with them other than they will not let me use
my SBG6580 cable modem gateway in the Boston area,
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 negativeduckPremium,VIP
join:2002-02-14
Centreville, VA
kudos:1 | Just correcting SBG 6580 is supportable. ummmm not correct, you most certainly can. There is a chance of a problem on new 3.0 hardware locking but usually we get a problem report with a model number and can get it rectified. Generally our holdout is to say that EMTA's (units with built-in phone) can not be BYOM.
My Guy Scott just checked for me and we have several hundred users with that model.. you most certainly can use it.
Apologies if someone steered you in the wrong direction.
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Bryan Laird
RCN Engineering | |
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 Review by owine
member for 9.4 years, 1908 visits, last login: a few hours ago
lodged 33 days ago
- Chicago,Cook,IL
- $120 per month
- "Fast reliable connection, great value, no data cap"
- "Limited 3D content"
- "If you can get RCN, do it"
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Moved into a new apartment that was only serviced by RCN. I was a bit skeptical as I was coming from Comcast's Business Class service but I have been beyond impressed with RCN so far. I ordered the 60mbit internet service (recently upgraded to 75mbit) and I actually receive those speeds most of the time. Sometimes it slows slightly during peak hours but this can be expected.
Their cable TV service is very good as well. They offer a TiVo Premiere box for only a couple bucks more than I paid for the ancient Comcast DVR at my old place. The TiVo itself makes the service that much better. I just wish they had more 3D content including ESPN3D but hopefully that comes.
My building includes basic cable service, but with all of my other services including a sports package and a static ip address, my monthly bill comes to around $120 which is around what I paid for 1/3 the internet speed with Comcast Business. Very happy with RCN so far and highly recommended to others.
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Review by tallguy
member for 34 days, 1 visits, last login: 33 days ago
lodged 34 days ago
- Silver Spring,Montgomery,MD
- $169 per month
 about 2 days- "Excellent customer service and very responsive to Tivo owners"
- "Not enough customers to fully compete with Comcast"
- "If you can get RCN where you live I highly recommend them!"
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At first I only wanted to get away from Comcast so I was the very first customer in my neighborhood. Now, I'm so glad I switched when I did. My neighbors with Verizon and Comcast lose service all the time. In the many years that I've had RCN we have only lost service once during an ice storm. The customer service is excellent and I think it is a testament to RCN that they are leading the Tivo charge. The fact that I can now get Tivo Preview is awesome! I love RCN! I would do free commercials for them I'm so satisfied. The only thing that could possibly make them better is to have more installations across the country so their customer base could grow and continue to compete with the likes of Comcast and Verizon. Did I say I love RCN?
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Review by kaputnik1
member for 60 days, 6 visits, last login: 19 days ago
lodged 37 days ago
- Somerville,Middlesex,MA
- $74 per month
- about 7 days
- "service was fine for over a year"
- "service has been terrible for almost 2 months"
- "too many problems to stick with them"
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My service was fine for over a year, then in the end of November I noticed it was terribly slow. Ran speed tests and found i was getting less than 1Mbps, but somedays would get as high as 5Mbps. not sure if related or not, but the first week of December I got a pre-recorded call from RCN saying they had upgraded everyone to 20Mbps down 2Mbps up for free. Called in and they happily changed my plan to be the same as everyone else 9was paying for 20 down / 2 up but everyone was getting that for the lowest price now). Service has been mostly unusable since the end of November. have called into tech support many times, usually they do not know what to say other than "we can send someone out to check" and that they never see any problems with my service. The past 9 or 10 days i only get 0.5 Mbps down every day/night. most websites/services timeout, which means no working from home (VPN dies constantly), no online gaming, etc. Glad i don't have a contract so can go someone else for service. :-(
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negativeduckPremium,VIP
join:2002-02-14
Centreville, VA
kudos:1 | We'd love to help Thought about posting in the forums about it? We can always look and see about helping out if you do.
»RCN
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Bryan Laird
RCN Engineering | |
| | | | Re: We'd love to help sorry - i tried that, and called in to RCN three times but nobody was able to figure it out. I was not able to VPN into work reliably (it worked about 3 in 5 tries) so i had to switch to comcast over the weekend. | |
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Review by mets18
member for 3.3 years, 1227 visits, last login: a few hours ago
updated 43 days ago
- New York,New York,NY
- $130 per month
- about 5 days
- "Good value, reliable service, like the DVR software"
- "Missing some HD channels available elsewhere"
- "Good bang for the buck, willing to negotiate"
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Had TWC as an option initially and now have FIOS option as well. Have the 3mb+premier cable package. Install was easy and have Motorola DCX3400 dvr.
Update: Just got a mailer from FIOS with a very attractive package. $64.99 triple play for a year. Considering switching after the Knicks season is over b/c they still don't have MSG HD. If FIOS doesn't get MSG by the end of the year though might switch back.
Update: Now that FIOS has MSGHD I have decided to switch over. I wasn't really that upset with RCN but they do have some holes in their offerings like the Big Ten Network and the WLIW subchannels. I will not rule out coming back at some point.
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Review by Ursine1
member for 4.3 years, 62 visits, last login: 29 days ago
updated 73 days ago
- Chicago,Cook,IL
- $120 per month
- (12 month contract)
- "When everything works, it's fast"
- "Hard to get help through regular channels"
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When issues show up, it's near impossibly to get help through regular channels. Luckily, the reps that are on the board here can be tremendously helpful.
Comments:
dplantz
join:2000-08-02
Roslindale, MA | Works great Here in Boston RCN works very well here in Boston. Very low pings and consistent speed. I agree if you need to call RCN their phone support sucks, I have not needed to call in over a year. I recommend going to Comcast if you can. Good luck | |
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Review by FrankBlack7
member for 6 years, 52 visits, last login: 84 days ago
updated 84 days ago
- Waltham,Middlesex,MA
- $52 per month
- (12 month contract)
- about 6 days
- "Service is very reliable. I get the speeds I pay for. Only one slow down in thirteen months."
- "None that I can think of."
- "If this company services your geographic area, consider becoming a customer."
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I've had RCN internet service for a little more than a year now. It suits my needs just fine indeed. I decided to go with cable modem service, after two unpleasant experiences with DSL providers. Speeds, ( 5 Mps download, 384 Kps up ) are consistently where they should be, whether I use the company's speed testing sight, or speakeasy's speed tester.
The Tech who came by was prompt, courteous, and had excellent work habits. As my building was already cabled up for RCN service, he was finished in about 20 minutes. I'm not certain if he was an RCN employee, or one of the contractors.
I should point out that I am only a broadband internet service customer. I have no cable TV, phone service.
For interested parties, my modem is a Motorola SB5120, which I supplied myself. You can usually buy these at any of the big box stores, frequently on sale.
The only real problem is that they don't service all areas. If your area is not listed as having service available, call the company and double check.
Update, 10/11/09: I just upgraded to 10 Mbps (down) / 800 Kbps (up) for ten dollars more per month. All is well, speeds are where they should be. It didn't even take 24 hours for the speed bump to take effect, after I called.
FIOS is available to my apartment building, but I see no advantage to it for my purposes at this time.
Update, 11/19/11: I recently received a phone call from an RCN representative,
informing me that my service had been upgraded to 20 Mbps (down) and 1.8 Mbps (up) at no additional cost. I ran speeds tests at speedtest.net and speakeasy.net and indeed, the speeds are as advertised and consistent.
Likes:
-The fact that with RCN, you can use your own Modem. No proprietary modem required.
-RCN makes broadband internet service available as a stand-alone product. You do not need a "package deal", common with other providers.
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Review by dplantz
member for 11.5 years, 4478 visits, last login: a few hours ago
updated 126 days ago
- Roslindale,Suffolk,MA
- $89 per month
- about 5 days
- "Quick Install"
- "Tech Support could be a little more knowlegeable"
- "Great Value for the Money"
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RCN has been great to me over the last few months. I have had RCN cable modem in Roslindale and in the Allston sections of Boston. Both times RCN has given me a great connection and I have had few problems. The problems I have had came from my router malfunctioning, not RCN. They have expanded the service area in the Boston Area.
The speeds I get are great 20+mbs down and 2mbs+ upload. I I only wish that I had access the the internal web page of the emta to check signal. I have added a docis 3.0 Motorola 6120 modem. I can check levels fine with that modem. The emta works fine for a voice line.I wish that they did not charge 1 dollar for an online credit card or debit card payment. I like that they don't have data caps. I will miss there rock solid service once I relocate to Denver, CO. I will then have to use Comcast, at that point I will get Business Class service.
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RCN Sucks
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RCN Internet at LV