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 Review by borredo 
Posted: a few hours ago
member for 5.6 years, 2507 visits, last login: a few hours ago
 Emmaus,Lehigh,PA
 Contract price not specified.
 about 3 days
 "Very happy with the total service"
 "none as yet"
 "As good as any I had."
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I went from verizon DSL which I had for over 10 years to Service Electric (I moved)and now I'm using RCN. I switched from SE because of the promotion RCN was offering. Faster internet 10M from 6M and they offered much more HD channels on TV, over a 100. for $30 less per month. We'll see what the charges will be after the smoke clears? I hear fios is coming to this area soon so if that happens I'll probably be writing another review. You gotta love competition. Very good for us consumers.
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Review by cwpc
UPDATED: 7 days ago
member for 6.6 years, 526 visits, last login: a few hours ago
Crum Lynne,Delaware,PA
$95 per month (12 month contract)
about 1 days
"Quick install - called thursday installed friday"
"had to call to add email address's"
"Cheaper than comcast - seems like more hd for less $$"
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So far so good. Ordered on thursday and was installed on friday - went with signature cable with hd/dvr, 1.5 mbs internet (just for the laptop to get email - have a commercial HSI for gaming), and phone. 95$ a month. lost some VOD choices from comcast - no more CBS on demand (kinda bummed on that one), but gained abc on demand for the wife.
speed seems consistant with what was ordered - may upgrade later to 10mbs service - if i cancel the business connection.
i recieved an arris MTA - unsure of model number
a motorola DCX3400 HD/DVR, and a generic motorola cable box
1 month later - i have upgraded to 10 Mbps internet - everything seems to be working ok
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 Review by cdr1000
UPDATED: 7 days ago
member for 5.7 years, 1429 visits, last login: 2 days ago
Forest Hills,Queens,NY
$40 per month
about 1 days
"Price"
"They need A LOT of pressure when you ask them to fix your service"
"We would like them to stay in business"
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Getting worth.
Speed is only 16-17 mbps on a 20 mbps connection.
Upload speed is stable and good.
Connection is not stable.
Medium CATV quality. Poor marketing and technical support.
Reasonable price.
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Review by FrankBlack
UPDATED: 41 days ago
member for 3.8 years, 47 visits, last login: 34 days ago
Waltham,Middlesex,MA
$52 per month (12 month contract)
about 6 days
"Service is very reliable. I get the speeds I pay for. Only one slow down in thirteen months."
"None that I can think of."
"If this company services your geographic area, consider becoming a customer."
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I've had RCN internet service for a little more than a year now. It suits my needs just fine indeed. I decided to go with cable modem service, after two unpleasant experiences with DSL providers. Speeds, ( 5 Mps download, 384 Kps up ) are consistently where they should be, whether I use the company's speed testing sight, or speakeasy's speed tester.
The Tech who came by was prompt, courteous, and had excellent work habits. As my building was already cabled up for RCN service, he was finished in about 20 minutes. I'm not certain if he was an RCN employee, or one of the contractors.
I should point out that I am only a broadband internet service customer. I have no cable TV, phone service.
For interested parties, my modem is a Motorola SB5120, which I supplied myself. You can usually buy these at any of the big box stores, frequently on sale.
The only real problem is that they don't service all areas. If your area is not listed as having service available, call the company and double check.
Update, 10/11/09: I just upgraded to 10 Mbps (down) / 800 Kbps (up) for ten dollars more per month. All is well, speeds are where they should be. It didn't even take 24 hours for the speed bump to take effect, after I called.
FIOS is available to my apartment building, but I see no advantage to it for my purposes at this time.
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 Review by shadyman777
UPDATED: 75 days ago
member for 263 days, 368 visits, last login: a few hours ago
Easton,Northampton,PA
$104 per month
"Awesome Internet Service and Phone Service"
"None, Once crushed"
"Great Value, Great Service."
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Living in the lehigh valley market watched the other markets get "Analog Crushed" was heartbreaking. There was no promise, no insight, no future for our market to gain more HD and other channels. That, my friends, has changed. By the end of 2009, the lehigh valley will be "analog crushed" and we will reap the benefits of more HD and more choices!
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 Review by Winnie
UPDATED: 83 days ago
member for 9 years, 2223 visits, last login: 4 days ago
New York,New York,NY
$89 per month
about 3 days
"Nice Speeds"
"RCA Modem they refuse to swap out. Works ok, but not great."
"Great when it does work. Outages can be a pain to fix."
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I used to be a Verizon DSL customer with the 640/90 line.
I saw RCN doing promotional stuff in my building and decided to give them a try. I tried them out for about a month and everything was great. Cancelled my DSL and went with them. It's been almost 2 months since I've been on RCN and I haven't had any major service interruptions. I had one interrruption but I was back up in about 10 mins.
The speeds on here blow my DSL away. I constantly get around 1300/800 while on verizon i got 500/80. Big difference as you can see. During peak usage times, I also get that speed, it seems to never slow down. I pay the same price as I did with Verizon. Since I already had cable TV it wasn't a hassle to switch over. All they had to do was split my line.
The technician came over on time like I was told. Was very curteous and completed everything in under and hour.
When I got the service I was told that it has a dynamic IP addressing system. But I seem to have kept the same IP address from day 1. My modem is a RCA modem It's not the best and it shows
But the only minor complaint I have is my email address for RCN gets a huge amount of spam. I checked my email on the day I got my RCN account and found dozens of emails that did not belong to me, I haven't even given the email address to anyone yet. Since then I haven't used or checked mail at that email address.
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 Review by rcbrcb
UPDATED: 89 days ago
member for 2.7 years, 951 visits, last login: 1 days ago
Chicago,Cook,IL
$135 per month
"Digital Offerings in Chicago"
"HORRIBLE Customer Service"
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Now that RCN has upgraded their plants in Chicago to be full Digital and increased their HD channels they are a pretty good choice. Their customer service is unexcusable, however! The 3rd party call center is USELESS. Without the RCN guys that monitor the BBR forum, I would have switched to DirecTV or Comcast long ago. I truely feel sorry those that dont know about this forum. The other thing thats bugs me is their treatment of CabelCards....Most CSR act as if they dont know what they are or say that it is an outdated technology.....I have been given SO much false info its amazing! GET OVER IT, not everyone wants to rent your crappy equipment!
7/30/08 - I dumped my $40 RCN Phone line and ported it over to the new $10 per month T-Mobile @Home Unlimited Service.
9/20/08 - RCN has added about 15 new HD channels this week to the Chicago Lineup....Well Done!
9/26/08 - The RCN Overseas Call Center has slipped to a point that is below horrible. It is almost impossible to get them to sucessfully complete a task like troubleshooting an issue or adding services to your account...
Followup comments:  
beltway
@rcn.com
| RCN and Cable Cards I couldn't agree with you more about RCN dissing people with CableCards. I don't want the box. There's not enough content on the HD channels to warrant it.
I've had a technician out twice because I'm missing 3 of the Basic HD channel lineup and 2 others are breaking up. He's checked everything. The lines, the pole, the connections..Refreshed the connection.
It's clear to me that RCN hdqtrs is blocking some of the basic HD channels for which i am paying. I've called a supervisor and left messages 3 times and had no return call. There's no way to get to a real person locally (DC)(and who's not in the Phillipines) who can unlock HD channels that I should be getting.
I've wasted enormous amounts of time calling and e-mailing about what should be a simple issue of unblocking a few channels. | |
| | tvdrew
join:2008-08-20
Washington, DC | Re: RCN and Cable Cards Which ones are you missing? I've been missing 3 of them as well--NFL Net, Versus, and one other. They can't seem to figure out why I'm not getting them (told me I should), but can't come up with a fix. | |
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Review by kidd santi
Posted: 97 days ago
member for 130 days, 67 visits, last login: a few hours ago
Allentown,Lehigh,PA
$88 per month (12 month contract)
"reliable , great price, great service"
"none"
"great service for the money"
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100% satisfied
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Review by vanheve2
UPDATED: 115 days ago
member for 3.9 years, 243 visits, last login: 1 days ago
Chicago,Cook,IL
$35 per month
"Cheap...for now"
"Prices going up! Everyone on the phone is an idiot."
"They are my only cable option, and it has been decent"
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I live in a condo that is contracted with RCN. We get basic cable included. I upgraded to Premiere Digital Cable, 1 DVR and have 5Mb Internet. I have a promo on the DVR and Internet. With all taxes, its $59.85. But I just got a postcard saying its going up to $65.90. Not awful, but that still under promo, and I am paying my basic cable (listed at $61.44) in my rent.
The internet usually works fine, but sometimes at night it slows down. I am not sure what I will do when the promo runs out and it reverts to $50 a month. I may look back into ATT DSL Direct at that point.
I thankfully have never had to contact support in the 6 months I have had RCN. So, I guess you could say the service is pretty reliable, but again, I live in a 700 unit building, and they run fiber right into the building, so it should be pretty reliable since I'm a few hundred fee from the node and there's no outside wiring.
**UPDATE 7/28/09**
So, they disconnected my internet today. Said I called in to do it. What actually happened was I sent in my rented Modem because I was using my own. The person who got it put in a disconnect order. Took them 45 minutes to get internet back on my account, but then told me they "lost" the MAC address. So, I have to go home and call them back, which I am dreading.
**Update 7/29/09**
So, they actually got my BYOM Modem working again in about an 1/2 hour. However, before that I checked with AT&T DSL and signed up. My RCN promo is over, and RCN is going to charge me $53 a month for 3 Mbps. I signed up for ATT and got a landline, 6Mbps DSL, (and free WiFi at all AT&T hotspots) for $45 a month. Cheaper and twice the speed, plus an emergency landline. I expect after the taxes it to come out to be about the same price, but still twice the speed. AND I got $250 Cash Back and a free wireless modem.
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Review by massman
Posted: 141 days ago
member for 141 days, 2 visits, last login: 41 days ago
Somerville,Middlesex,MA
$132 per month
"generally friendly and timely customer service, solid value for internet"
"lack of secure socket email"
"Alternatives to Comcast/Warner/etc need to continue, this is good for me"
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Generally competent. Upload and download speeds are by Speedtest/other programs as advertised (5 Meg download/375k upload) for my particular plan, which includes unlimited landline long-distance, 184 channel cable TV and some amount of streaming video with taxes. Installed years ago, so experience is no longer relevant. Email server is a bit backward (security, storage).
I bring my own modem (Motorola SB5100, not DOCSIS3), so can't comment on their equipment. Backup to Mozy took forever (80 gig of music/other documents was done over about 2-3 weeks). No apparent throttling of bandwidth as tested this and by a kid who has watched too much streaming video last month. However, most of our internet use is email/static web pages.
We don't watch much cable TV, so no comment concerning that service.
Technical support staff are variable but eventually solve problems effectively. Response (24 hours) to an outside the house cable problem was astonishingly good.
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RCN Internet at LV
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