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Review by thebutlers See Profile

  • Location: Quinlan, Hunt, TX, USA
  • Cost: $44 per month (6 month contract)
  • Install: about 3 days
really up front with us for the work to be done
they cleaned up any that was in place by other people
they are the best
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knowing all of the people that work there they have a very good support team.
they know their work and are friendly and very good with people. they listen and
put up with a lot of neg, people wanting something for nothing.

been with them for quite awhile and transfered from dial up to wireless and enjoy the
freedom we have with using our phones.


member for 13.5 years, driveby review (so far)
lodged 13.5 years ago







Review by youandme See Profile

  • Location: Greenville, Hunt, TX, USA
  • Cost: $59 per month (12 month contract)
  • Install: about 6 days
This is a very reliable service with great customer service
N/A
well worth the money and has a stable connection
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I have been With This Company for about 2 yrs. and have had only minor issues mostly on my part. The service has been exceptional with great tech support and a friendly staff that is helpful in getting things resolved.

member for 13.5 years, driveby review (so far)
lodged 13.5 years ago







Review by skylink See Profile

  • Location: Wills Point, Van Zandt, TX, USA
  • Cost: $44 per month (12 month contract)
Contract
I feel cheated, ripped off
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I told Argon Tech I had a lot of trees. They came out to install, and basically told me I had to do major tree trimming to get service, if even then they could get it with a 50 foot side mount mast. They flat refused to refund our money $157.00, because they said we refused to cut our trees. We are senior citizens, our incomes are poor, being on Social Security, and I did not realize the full impact of their contract until they came out to install. It's a win win contract for them, and instead of the regular run of the mill routine contract, it's built to be totally in favor of them, the customer is at their mercy. As to their service, I can only guess, but from the first contact with them, I can only guess it gets worse as time goes along. Folks this company has ripped us off, and we are senior citizens. We will have to utterly destroy our beautiful trees to comply with their contract, and even then might not get a signal. Folks, NEVER sign up with these folks...unless you have no trees at all, and live close to their tower.

Sincerely,

Lyle Lathem

Wills Point, TX

member for 13.6 years, 3 visits, last login: 13.6 years ago
updated 13.6 years ago

wirelessdog
join:2008-07-15
Queen Anne, MD

wirelessdog

Member

Not buying it.

First, being a Senior Citizen and having limited income has no bearing on your review.

Second, why would you have them install the service if they told you it wouldn't work without your trimming the trees if you had no intention of trimming said trees?

It sounds like you have a case of buyer's remorse which is certainly not the fault of the ISP.
skylink
join:2010-08-06
Wills Point, TX

skylink

Member

Re: Not buying it.

There were other options, than killing an old tree. We did cut the tree, probably killed it, and now something else is the problem. They will not come out unless I cancel my complaint to the atorney general, or the Dallas BBB. I believe they can not get a signal here and this is the entire problem. They just want my money, and will do anything to keep it. The Attorney Generals office said do not retract the complaint until they install my broadband and it works. I will be more than glad to do that once they keep their word.
Lyle Lathem
Wills Point
wirelessdog
join:2008-07-15
Queen Anne, MD

wirelessdog

Member

Re: Not buying it.

So you originally wouldn't cut the tree they told you to cut. You got all worked up and contacted the BBB and Attorney General thinking somehow that would help which only pissed the company off more and now you expect them to fix it because you "believe" something? LOL
coelhomc
join:2003-02-04
Greenville, TX

coelhomc

Member

Customer Contract

This is from the President of Argon Technologies Inc.

We are very straight forward. Each customer signs a 'Statement of Understanding'. We created this 1 page document since most customers did not bother reading the Contract. We don't like misunderstandings.

There are 8 short bullet items for them to understand:

In BOLD is item 3:

3. If I, for any reason, refuse the installation after contract signing I will be forfeiting the installation fee. I will also forfeit the installation fee if I refuse to cut tree branches that overhang my roof preventing the installation as the installers will describe to me. If the crew has to make a second trip to install your service for any reason not controlled by us, there will be an $85.00 service call fee.

This is very direct and straight forward. There is no legalese.

We responded to the BBB and the compliant was closed by the BBB. We have numerous customers in his area that we are providing reliable internet service to.

When our crews arrived, they found a single wide trailer with large trees overhanging much of it. We will install up to a 50 foot mast with guy wires to provide service at the same installation cost. We cannot install guy wires with tree branches over hanging them as this causes an unsafe condition when the branches break off and fall, as is very common here.

The customer told our crew that he was going to try and get a self supporting tower. He later stated in an e-mail he could not.

After the customer filed complaints everywhere that would listen to him, he then cut his trees (I have not inspected this).

He contacted us to install him, and was told by our staff that we would if he would remove the complaints. He stated he would not.

At this point, we have spent more than the $156 both in a 2 man crew time to drive 1 hour to their residence, and time to respond to the BBB and other venues.

Sincerely,

Marco Coelho
President, CEO

Review by skylink See Profile

  • Location: Wills Point, Van Zandt, TX, USA
  • Cost Contract price not specified.
did not see any
Running and instllation scam
They appear dishonest by my instilation dealings with them

The company is very friendly up front, but when the truck comes out to install, you find they continually look for you to terminate your contract by denying the cutting of so called limbs. I explained to them two other companies had come out, and could not get a signal. I explained I had lots of tall old trees. Nothing was said about the installers being law and them actually being able to cause me to forfeit my instillation fees. I paid half of the instillation fee, and the first month's service which came to $156.37, I have another instillation payment of a hundred dollars on the next month. They took my money, just like that. They have a contract that must have been written by the most dishonest lawyer on the face of the earth, it doesn't miss a thing. We grow used to contracts on everything, we trust companies wanting our business, and trying very hard to help us get that service we want. I was so eager to get broadband, and by the office girl's insistence there was no problem getting coverage, even though two other installers had been out. So I signed it, and gleefully looked forward to instillation day. They were scheduled for 10 am in the morning, they got there after two and it was 108 by our thermometer in the shade. The install guy, said he was not even sure he could get a signal at fifty foot with a mast, with the side mound option. They tell me to cut a 300 year old tree in half, trailer roof to way up to the sky. I was informed by a number of tree trimmers this would be a major job, and expense, involving lift equipment and several workers to haul the big branches.

I'm disabled on social security, these folks did not intend to install my broadband, they must know they can't get a signal. They took my money because I would not destroy a 300 year old plus tree, and destroy the cooling of my trailer. It was clearly obvious they could have run two cables off to each side of the trailer without disturbing the fourty feet of nice foliage over our trailer. They kept saying, so your refusing to cut your limbs...! over and over, the girl in the office same thing. They must have done this before and have every avenue of recourser to me blocked. I was ripped off like a pre Kschool girl in diapers, because I trusted them. I do not believe they could carry on a normal business month to month without some form of the same treatment.

Lyle Lathem

Wills Point, TX

member for 13.6 years, 3 visits, last login: 13.6 years ago
updated 13.6 years ago


Review by justinjj1 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
When it works, its great
Highly Unreliable. No customer service whatsoever.
They have a monopoly over the region in high speed internet, so I have no choice
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Ive been with this company for about 2 years, for the first few months everything worked great. It was a dream come true to finally get off dial-up. But shortly after that it went downhill fast. Frequent disconnects, much slower speed than what started, Days without any internet connection. ABSOLUTELY NO CUSTOMER SERVICE. DO NOT BOTHER TO CALL THESE PEOPLE BECAUSE THEY ABSOLUTELY WILL NEVER CALL YOU BACK, THEY WILL ABSOLUTELY NEVER RETURN AN EMAIL.

member for 14 years, driveby review (so far)
updated 14 years ago


Review by sneakysnake See Profile

  • Location: Quinlan, Hunt, TX, USA
  • Cost: $50 per month
Works well when it actually works
Goes off every evening and does not come back on till the morning, Tech help is a joke
Far, Far from impressed or happy with them and still having to use dial-up
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I have only been with them for a little over a week and I am still having to use my dial-up service!

I really like their service when it works, it is nice and fast (for my needs anyway). It seems that when they are open the internet works great but anywhere from 6:30pm to 8:30pm it goes out and will not come back on again until 9 or 10am EVERY DAY. Now I am a night person so this is the most inconvenient time possible for it to be going out and essentially makes their "service" worthless.

I have called and left numerous messages and have yet to get a return call and the 1 time I actually got through I spoke to a tech named Al**. The only "help" he gave me was to unplug my router (right after I had told him I do not use a router) for 30 seconds the next time it goes out and that should resolve it. Um... that is not tech help, that is a joke!

I know my location is not the issue as my next door neighbor has their service and it works fine.

Frankly I am not going to pay $50 per month for shotty service and if it is not fixed VERY soon I am shutting it off, filing a complaint with the BBB (stupid me didn't look BEFORE giving them $260 that they have a score of F with the BBB) and warning EVERYONE to stay away from them.

It really sucks too because we were so happy to finally be back on a fast connection again.

for anyone that wants to see...

»www.bbb.org/dallas/busin ··· 19001996

member for 14.4 years, driveby review (so far)
lodged 14.4 years ago


Review by playball See Profile

  • Location: Greenville, Hunt, TX, USA
  • Cost: $60 per month
none really
just all around bad service
not worth the money
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3 times ive taken puter to be fixed 3 times was not fixed correctly all 3 times was charged 160 dollars had to wait anywhere from 1 and a half to two weeks to get my puters back. is last time im taking it to them. not worth it

member for 14.6 years, driveby review (so far)
lodged 14.6 years ago







Review by ElectricFork See Profile

  • Location: Greenville, Hunt, TX, USA
  • Cost: $44 per month
High speed internet
lost connections, poor support, high priced relative to other companies
buyer beware
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Phantom Wave wireless internet

I've had argon wireless for 2 years now. When I signed up there were 3 wireless companies in my area. I could not access the tower for the other 2 so argon was my only option. Argon was the highest price for the lowest bandwidth of the 3. I needed off dial up so, I went with them. Service has been okay up until a few months ago. I lose connection with them on average every 1-2 weeks for at least a day. Worst case was 3 days with no connection. Resetting the router used to get me back connected, but that doesn't work anymore. I get errors saying cannot get ip address from server. I call the support line and they have an option to leave a message and they will get back with you before 9PM. Over the last few months that I've been losing connection, I've called around 10 times and have talked to a person once (that's when I called during business hours), and twice they left me messages while I was at work. I also emailed their support email, but they did not reply. Not sure what the issue is but usually after I leave a message it will just start working again the next day or so, but they never call and let me know they fixed or reset anything.

I cannot recommend this company. I hope other options will become open in my area.

member for 14.8 years, 1 visits, last login: 14.8 years ago
updated 14.8 years ago

playball
join:2009-08-18
Greenville, TX

playball

Member

agree

drill holes in your roof, had to fix them due to rain getting in. took them almost 6 months to finally get service right. still have signal dropped and problems. they have never called me back when i leave messages

Review by loneoakggirl See Profile

  • Location: Lone Oak, Hunt, TX, USA
  • Cost: $48 per month (12 month contract)
Friendly, professional service
Tech support only available M-F 9 am - 5:30 pm
Glad to have them.
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Phantom Wave 16x 768k Down / 128k Up $44.95

I'm approaching my 2-year anniversary with Argon Technologies, and I think I've had a fair amount of time to provide a real user's review of their service. I am not now, nor have I ever been, an employee of Argon. And even though I work with the main installer's lovely wife, I'm not at all biased. Everyone who knows me knows I always tell it like it is... good and/or bad.

Yes, I've had some connectivity issues, which seem to happen at night or on weekends and holidays. But I've never experienced the long put-offs for service some of the people who've posted here claim to have experienced. Whenever I've had a problem, they've ALWAYS worked diligently to resolve it in a timely, professional manner.

Argon Technologies is the absolute ONLY high-speed internet service available to those not centrally located in the town of Lone Oak. I wish there were others, so I could do some comparison shopping, but there aren't. My only other option for connecting to the Weird Wild Web is a dial-up service, so I'm very happy Argon Technologies is here to serve me. Much thanks to M.C., B.E., and N.G.!

member for 15.1 years, 1 visits, last login: 15.1 years ago
updated 15.1 years ago

cp779
join:2009-03-05
Quinlan, TX

cp779

Member

hey plz help me some 1

i need help my mom and me are thinking about getting this internet.But do u think i can play xbox live on it are counter srike. plz w/b and im going ot get the 32x 1200k down/256k up
ibuser
join:2005-10-17
Greenville, TX

ibuser

Member

Re: hey plz help me some 1

It will work with XBOX just fine. Be sure to get a router. There are lots of gamers on our network (our ping times rock).
ibuser

ibuser

Member

xbox is no problem

It will work with xbox just fine. Be sure to get a router with your installation. Argon's ping times are usually 50ms from coast to coast. There are lots of gamers on this system.

Review by scott72t3 See Profile

  • Location: Greenville, Hunt, TX, USA
  • Cost: $44 per month
high speed out of town
dropped connections, install problems, poor service
Wouldn't recomend
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So far i haven't had a positive experience with Argon. There install was quick and started with only a 10-15 foot tower. Install guys were on time and friendly. My connection didn't work though. Dropped conection every few minutes the first day. took a few calls and days to get someone to take a look at it. They went with a much larger tower, which i didn't mind at all. My connection still goes out 5-6 times a day at least They also just run the cable across the roof which looks pretty tacky. That added with them not returning calls has me wishing i went with someone else.

UPDATE>

Now a month later, service is still poor and actually getting worse. Connection drops a dozen times or so a day. At some point i'll just have to cancel and eat the 200 install cost. Overall i've been just flabbergasted at the poor performance and lack of customer service.

member for 15.5 years, 5 visits, last login: 14.8 years ago
updated 15.4 years ago