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Review by nuvox bad 
UPDATED: 49 days ago
member for 49 days, 0 visits, last login: 49 days ago
 Duluth,Gwinnett,GA
 $67 per month
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I was with a company for phone service that FDN Communications purchased it has been so long ago that I don't remember the company name. Anyway Nuvox purchased FDN Communications and for years I had a complete package for $35.00 a month then it went up $10.00 and in the past year it went up to $67.00 a month. Before I moved into this new location I had all new phones lines installed for the new technology.
A couple of months ago every time it rained one voice line would go out and a fax line would go out. I called them 3 different times and they would call bellsouth to come out and check the lines that was a very bad customer service experience 2 of 3 times and the third time the bellsouth guy said it was a short inside and then a couple of days later the phone lines started working by themselves. He was wrong and I feel like each time the trouble ticket was treated with band aids.
The fourth time I did not call them I transferred the lines to 2 different companies and the phones both still give busy signals. So that tells me that it is not a phone line problem it is something that their servers caused.
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Review by checkedout
UPDATED: 1.5 years ago
member for 1.6 years, 2 visits, last login: 69 days ago
Miami,Miami-Dade,FL
 Business customer
Contract price not specified.
 about 120 days
 "I can always reach the salesman directly"
 "Service is extremely unreliable"
 "Won't ever use again, dropping them the first chance I get"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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I've been running around and around with Nuvox down in our Miami facility. We switched over to them a few months ago. We requested 3.0 Mbit business DSL for our two PCs in that office. Presumably, they did a line test and verified that the speed was possible. We moved forward and signed up on their say-so.
Since signing up, we have had continual disconnection problems. No data could get through on a regular basis.
Tech support was contacted repeatedly. Each time I had to re-explain the problem. They would often say "looking into it" and never get back to me. I finally contacted the salesman that sold us the service and suggested he get his act together.
Tech support finally called me back, evidently without reading the trouble tickets and essentially asking "I hear you're having trouble". The poor tech guy that called me got an earful from me. I was not in the mood to re-explain to a tech who didn't do his homework.
Their diagnosis of the problem was that the 3Mb DSL connection was unstable due to the distance from our office to the CO. (19,000 ft) They would have to downgrade us to get the stability but weren't sure. I asked if they could confirm this would fix the problem and call me back.
They didn't.
I called the salesperson and mentioned that the possible solution that was told to me was to downgrade to 1.5Mb DSL. He tried to sell me a T1.
We've had more disconnections than connections over the past few months. They finally got our 'downgrade' to 1.5Mb completed and still problems exist.
We'll be dropping them like a bad habit once we have a replacement provider identified. Bell South and Verizon are too expensive.
- co
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NuVox Communications
