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Review by gmackenz 
Posted: 6.9 years ago
member for 9.3 years, 87 visits, last login: 159 days ago
 Oakland,Alameda,CA
 $69 per month (24 month contract)
 "Promises on the web, speeds been very reliable when able to connect"
 "Weekends seem to spawn PPPoE authentication server problems"
 "Horrible, just been told my contract will be broken due to loss of backbone provider"
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I thought it would be great to support a local company (at least I thought APEX is a local Oakland, CA company). But this company has real problems with their backbone provider, 4 times in two months I've had weekends where the DSL's PPP0E fails to authenticate resulting in no connectivity for a day or so.
The last straw is being informed they are breaking my 24-month contract on January 31st. To stay with them I'll have to get a new modem, evidently new wiring to be done at the central office, and I have to pay for it!.
I think I may give up and just go with SBC, the monopolistic company wins. This is the fifth DSL provider to have failed me in the past four years. I am sooooo tired of this.
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 Review by crimsoncrab4
UPDATED: 7 years ago
member for 9.3 years, 71 visits, last login: 5.1 years ago
San Francisco,San Francisco,CA
$65 per month (12 month contract)
 about 30 days
 SBC
CLEC party: Focal
"Haven't discovered any yet!"
"Lack of communication; no technical support; lack of information"
"Service provided not as advertised!"
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Apex Globalnet advertises ADSL with voice and VPN capabilities at two downstream levels; namely, upto 1500 and upto 768. However, the service that was installed was without voice capability and regularly tests out at download speeds between 500 and 600 for the "upto 1500" service.
The installation was to occur at 2:00 p.m. That morning I received a call from Apex asking why I wasn't available at 12:30 p.m. for the install. After being handed off to several people at Apex, I was asked if I wanted to reschedule! I indicated that I had made special arrangements to be off work so I could be home at 2:00 p.m. THAT day. Ultimately it was arranged that the installer would be there at 2:00 p.m.
Immediately after the installation, it became apparent that I didn't have voice capability. The installer checked with his office (FOCAL) and confirmed that Apex had not ordered voice over. Shortly after the installer departed, I started experiencing problems with the connection. I had to reboot the computer and recycle the modem. Slowly I am learning what I need to do to maintain a connection. Part of that process is that I do not have an "always on" connection as advertised. I must disconnect when not in use for more than twenty or thirty minutes.
I called Apex later that week to address the issues of no voice and slow downstream speeds as well as the fact that I hadn't been told what the mail servers were. The person who answered the call said someone would return my call in twenty minutes.
Approximately three hours later, someone from Apex called to take down the information. They indicated they would route it to the appropriate individuals. During the course of the conversation they questioned why I wanted voice. Uh... it was suppose to be part of the service, I replied! He went on to say that the service was UPTO 1500. I emphasized that if I was only going to get 500-600 then I should be paying the rate for UPTO 768.
It is seven days later and I have never been contacted by Apex. The most recent speed tests through DSLReports indicate that I'm getting faster downloads. However, I still don't have voice and don't know how to access my email! (They also never asked if I wanted an additional email address - it is also advertised as part of the service.)
I rue the fact that I wasn't more attentive to the fact that their website makes no reference to technical support - which at this point has been non-existent. It would have been a major deterrent to having subscribed with this ISP in the first place. (I guess I started merging information together as I was searching for an ISP - I thought they had 24x7 - this is not the case!)
02/05/2002
Still averaging around 500-600 down!
11/23/2002
Apex has beefed up technical support, but it still takes hours if not days for them to respond. One outage lasted three days! I was on the phone with them for four hours one night. The problems are almost always at their end (as opposed to my end or Focal's).
I will be going to SDSL with another provider next month. I require reliability!
Download speeds have been exceptional most of the time these days - that is, when the service is available!
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Review by (hidden by request)
Posted: 7.1 years ago
(review was emailed from domain asipartner.com)
San Jose,Santa Clara,CA
$30 per month (12 month contract)
SBC
"Promises on web site"
"Promises were all BS"
"Don't count on getting anything promised to you by this company"
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Horror Story.
After searching desperately to get descent speed DSL, I live just over 15k
from the CO, I found APEX DSL. The sales person ran my number and told me
that I was well within their limits of 18k ft. He faxed me the paperwork and
I signed and returned it immediately. I was told that I should hear back
within 3 days to set up an appointment for installation. After a week, I
called back and was told that I should receive a call any day. another week
later I called back and was told that I should hear within 2 days. 5 days
later I called back and they told me that they just heard back from Pacific
Bell and because I was over 15k away they could not offer me service. APEX
wasted my time. APEX were unresponsive to requests. APEX falsely claimed
that they could provide service where others could not. APEX rates a huge
ZERO in my book of companies that I will ever deal with again.
F APEX.
Sean - San Jose, CA
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Review by adam432823
Posted: 7.2 years ago
member for 7.2 years, 8 visits, last login: 6.6 years ago
Belmont,San Mateo,CA
$94 per month
SBC
CLEC party: Focal
"None"
"Poor technical support. Poor customer support."
"Very bad company"
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I ordered DSL from these people almost a year ago. After about four months of scheduling technicians and taking time off work in attempting to get installed I finally gave up and told them to cancel the installation. A few months later I got a bill indicating I was past due. I called them and informed them that the install was canceled and I never had service. They called back to confirm and I figured everything was taken care of. Now I receive a notice saying there going to take legal action unless I pay for the last years worth of service and all the late charges. I just now attempted to call them and after explaining my situation to the person on the other end of the phone, they hung up on me.
These people couldn't get their product working on time. Their billing department never knew that my install was canceled. And their customer support is terrible. I don't care how cheap or how fast it is... this is just not worth the time and pain.
Oh yes and the sales person told me that they issue static IP addresses. When the tech showed up the first time I found out that they really use PPoE.
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Apex Telecom Inc.
