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Review by (hidden by request)
Posted: 6.6 years ago
(review was emailed from domain bean.net)
 Oak Park,Cook,IL
 $69 per month (24 month contract)
 Ameritech
CLEC party: WorldCom
 "Friendly...courteous and cheeful"
 "Only wish had support on weekends"
 "Good value for the money"
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I took on Bean.net after finding that DTV decided it was going to quit it's
DSL service and devote itself wholly to satellite. I've got to say that
Bean.net sales people, tech support and billing have been great for me. They
worked with me to massage out the kinks in the SBC/Ameritech lines and got
me up and running. When a problem does arise they are more than willing to
work with me to get it resolved quickly.
One...and only one suggestion I have is they keep a tech staff on the phones
for evening and weekend calls. Another suggestion is having an outage or
known status message option so a caller can check out that before calling
tech support directly. If they keep it updated on a regular basis...hourly,
then people like me will be overjoyed.
Again...my thanks to Calvin Naylor, the tech rep, the worked patiently with
me during the setup phase to Bean.net. I could use people like him on my
tech support staff...
Sincerely,
Pete Bradshaw
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Review by seano1985 
Posted: 7 years ago
member for 7 years, 2 visits, last login: 6.9 years ago
Chicago,Cook,IL
$99 per month (12 month contract)
 about 8 days
Ameritech
CLEC party: WorldCom
"The Modem Got Here Quick,They Got Me Setup at 4am!"
"I am happy"
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I got the modem today in the mail, and didn't get a chance to play with it until late this evening (after bar hopping  I called their support at 4am and a real person actually answered!!! They got me up and running and now I am gaming while drunk! This is awesome, so much better than dial up.
Oh, I got the 1.54Mbps Download / 768K Upload for 99 per month. I have a 3com router. Static Ip because I am going to put up my own gaming server. Pretty Cool that they have a cybercafe up the block from me and I can see the company I give my money too.
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Review by anonuser28
Posted: 7.1 years ago
member for 7.1 years, 0 visits, last login: 7.1 years ago
Chicago,Cook,IL
$99 per month (12 month contract)
about 6 days
Ameritech
CLEC party: Rhythms
"way fast connection, low ping times, great support"
"i wish it were cheaper, but i guess the static ips make it worth it"
"anything is better than ameritech, this is much much better"
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i couldnt' believe that i got my self-install kit after only 6 business days! i plugged it in and everything worked great. the ip addresses weren't in the box, so i had to call support, but there was somebody there even in the middle of the night!
now that i got kazaa installed, the world is my oyster 
gaming is awesome too with the low ping times they promised me (and delivered)
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Review by lkberry2010
Posted: 7.2 years ago
member for 7.2 years, 2 visits, last login: 7.2 years ago
Roselle,Dupage,IL
$69 per month (12 month contract)
about 15 days
Ameritech
CLEC party: Rhythms
"Good service, Great Speed"
"very happy"
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After Bean.net completed its new Chicago POP and returned to the dsl market, I signed up for adsl. I signed up through an agent giving me a person to talk with. The self installation was painless [except for sbc having to physically repair my phone lines and that took 5 days!]. Bean.net 24/7 tech support was very helpful in finding and resolving a problem I had in configuring my IP addresses. [even at 5 am] The speeds are great. They are a little higher than SBC, but they include static IP's at no extra charge and the service is a hundred times better.
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Review by stex2
Posted: 7.2 years ago
member for 7.2 years, 3 visits, last login: 4.4 years ago
Chicago,Cook,IL
Contract price not specified.
CLEC party: @link
"great"
"awsome"
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"slick local provider....
Pros: Fast, reliable
>Good tech support. Good uptime.
>Customer Service people are friendly.
>SPEEDY!!!!! Reliable connection.
>High quality connections, speed, and customer service
>Quick delivery of components.
>Had a flawless install, no wait time or problem, glad I decided to go
>locally and support a small business that I can get through with out long
>wait times that I was experiencing
>with my dial up...sprynet. The speed is blistering......I would
recommending
>this provider over a national
>chain.
>cons......none so far...!!!!!!!!!"
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Review by bigapplefan1
UPDATED: 7.5 years ago
member for 8.5 years, 254 visits, last login: 115 days ago
Chicago,Cook,IL
$69 per month (12 month contract)
about 21 days
Ameritech
CLEC party: Covad
"Relatively hassle-free install; You can visit customer service in person."
"NO AFTER HOURS SUPPORT; no newsgroup access (?)"
"Come back after June 1st"
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UPDATED 5/10/02
The service is not just 'down' now, it's *gone*. Apparently they were just reselling A+Net's DSL service but that relationship didn't work out.
BEANnet says they will be up by June 1st. We'll see how good they are by how they treat their current customers right now. If they are flexible about contract terms, and if they reward those who wait for the new service to get up and debugged, this could turn out OK. If not they will completely suck.
UPDATED 3/10/02:
Arrgh! My connection went down on Friday, and now I have to wait until Monday to even tell someone at BEANnet, since they have no after-hours support AT ALL. I thought having a customer service rep. in the Loop store would be nice, but now this is the second time I've had a problem over the weekend while the store is closed. Points off also for ignoring my emails about my dialup account not working.
ORIGINAL:
I walked into one of several BEANnet's Internet cafe's on November 25 to sign up, and I was up and running in three weeks with 608/128 static-IP adsl for $69/mo. Billing was simple, easy and accurate. I have been up and running for a few days now and it is sweet and stable. Gaming pings could be a bit faster but are better than my old cable modem.
The only problems were/are minor. They are: (1) the free dial-up account that was included would only work for one session, then I would have to call tech support, and they would fix it for one session. I'm not sure but this may have just been the case while I was waiting for dsl service, since I wasn't being billed for that time; (2) I was sent a Self-Install Kit without being given the IP address by BEANnet, and it took a couple of days with tech support to get the information I needed, (3) my dialtone was 'inadvertently knocked out' by Ameritech after they shared my line with Covad, but Ameritech fixed it in one day; (4) they told me 'we have a plan' if Covad goes bankrupt, but they won't say what it is.
One major, major plus about BEANnet: It turns out that the person at their storefront who sold dsl to me is also my customer service rep. As long as he is working at BEANnet I can go and wring his neck in person, if I have too many problems. He was a big help with the dial-up issue.
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Review by khaine4
Posted: 8.1 years ago
member for 8.1 years, 28 visits, last login: 5 years ago
Indianapolis,Marion,IN
$99 per month
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cheap, and seems they have a quote good concern of their customer
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Review by AmeritxSUX
Posted: 8.2 years ago
member for 8.2 years, 3 visits, last login: 8.2 years ago
Chicago,Cook,IL
$99 per month (12 month contract)
about 38 days
Ameritech
CLEC party: Covad
"Excelent explinations of what progress was being made"
"actualy moving and waiting for my porn to cum back"
"Hooked up and back on a main line"
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After finding a new apartment I immediately called Ameritech and had my phone moved to the new address. After three calls and a dispute over a deposit service again, ok no long distance, fine. I asked if I could get a dsl for the same location and was told no, well let me have someone call you. I then tried to order a covad dsl through suba.com and placed and order. During the arduous process of waiting for my internet to arrive I got a message from ameritech that I indeed was elegible for dsl and should call this number to place an order. I waited for more than a week befor calling ameritech to ask if they could get me a dsl sooner and was told I couldent get it @all. Go get'em covad!! Happy user for months, sharing it with the whole building and loving it.
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Review by beannet6
Posted: 8.2 years ago
member for 8.6 years, 196 visits, last login: 3.7 years ago
Berwyn,Cook,IL
$99 per month (12 month contract)
about 13 days
Ameritech
CLEC party: Covad
"Great People and Storefront Service, Who could ask for more?"
"I hate using Ameritech for any portion of the loop, but you do what you can"
"Great Value for the money"
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I am also the moderator of this placecard, I feel like I must tell you that upfront, but I am our company's customer as well. I ordered ADSL service from BEANnet to my house in Berywn, IL and have been super happy with the speed and reliability. I used a Linksys broadband switch / firewall for security and to dhcp my local house network and everything works perfect. So, again, I work for the company but I am happy to be here because I know first hand how well the service works.
The package I ordered for my house was 1.54M download / 384K upload ADSL, with professional install (the self start kit wasn't available at the time I ordered otherwise I would have gotten that, the Covad install guy that happened to show up was a mid-manager and had not much of a clue, it was more of a self-install by the time he was done anyway, I think I showed him a thing or two). $99/mth, Static IP, and they gave me the Efficient Networks Bridge with 5 filters for other phones in my house.
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BEANnet Interactive
