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Review by Rodgerbruce 
UPDATED: 42 days ago
member for 3.4 years, 0 visits, last login: 3.4 years ago
 Johnstown,Weld,CO
 $58 per month
 "Speed service"
 "I pay for faster speed and ip address but you can get for much less"
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Mesanetworks in johnstown colorado. Have had them for years service is
excellent and speed is great get 4 meg down and 2 meg up.
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Review by grahamsz
UPDATED: 46 days ago
member for 2.9 years, 1 visits, last login: 46 days ago
Erie,Boulder,CO
$58 per month
 about 2 days
"Fast, knowledgable staff, not comcast"
 "Peering leaves a little to be desired"
"A great deal"
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The install went well for me, but the signal was a little weak so they replaced my antenna with a dish. I've had great performance through them.
I connect to 3 different VPNs, use VoIP, and upload a lot of stuff, and the 2.5Mb/1Mb service is great for that.
First hop ping times average about 32mS which is maybe marginally slower than cable.
Update 3/27/08 - This appears to have been resolved. I'm now averaging 7.7ms for my first hop which is better than comcast or dsl.
I haven't seen the packetloss issues that others have and Lingo (voip) runs great.
My only complaint is that when i connect to Comcast customers in boulder (15 miles away) my connection routes through dallas!
Update 3/27/08 - This appears to be more comcasts fault than mesa's. I average a round trip ping time to EarthNet in boulder of only 21.6mS, with very little jitter (4mS stddev).
The wireless connection is rock solid. The only problem i had was when the wind ripped the dish off my roof. They were out the next morning to reattach it.
I'm also upgrading my value for money. While- hey are more expensive per mbit than comcast or qwest - you get the added value of not having to deal with comcast or qwest.
Followup comments:  
wispguy
| route through dallas.....why.... Most companies use peering points in major cities with something called BGP to decide the best route. I believe all of Colorado's Comcast traffic goes out to the California peering point (though this may have changed at some point). From this peering point it chooses the best path to the address you have requested and chances are the other provider that you are requesting is peering in California (or Dallas) as well and even though your connection is in the same state they will peer in another state. If Comcast were to peer in Colorado with companies such as L3, Cogent co, Qwest, Sprint, ATT and the various others out there you would be seeing sub 20ms to most of Colorado. The reason they don't peer everywhere is because of cost and priority. Once the data chooses a path off of their network they really don't care what the latencies are as long as it keeps them from getting phone calls about it. If you stay on a providers network you will typically never see over 10-50ms from coast to coast. Once you get off a providers network and connect to another at a major peer point those can go up into the 100's for latency. The major jump in latency depends on how big the pipe is, how long it is, what type of equipment it is, maintenance, and load. If you are gaming and want the lowest latency you can get select game servers on your providers network and if the server is working properly you should never see over 40ms to it. | |
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wispguy
| peering Also, if the provider you are on does not have a network to go from place to place directly they can also go to the peering points with both networks and connect to themselves there which causes your huge loop. | |
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Review by SpinDry
Posted: 63 days ago
member for 137 days, 6 visits, last login: 34 days ago
Fort Collins,Larimer,CO
$57 per month
about 5 days
"The install was fast and simple."
"The network is allways up and down speed and connection"
"This is the worst internet i have ever had DSL is faster and more reliable"
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I have no other options for internet even though DSL and Cable are across the street.
I have to say with the max bandwidth you can get is 3 Mbits. It makes no difference the ping is all over the board and you will never get a stable connection to get close to it. I would say there speed is rated for peaks only at times. It seems like i am on dial up. The upstream is just awful its a caped compressed steam that will take you for ever to upload anything no mater what speed you have. I dropped my speed down to the 512 up 1.5 down just cause thats the max i would ever see from time to time. The tech support states that they don't guarantee there speeds and that mine is fine i am only 1/2 mile from the tower so the signal is very good its just there service behind it.
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Review by v8envy
Posted: 186 days ago
member for 6.4 years, 12 visits, last login: 145 days ago
Broomfield,Broomfield,CO
$35 per month
about 4 days
"Fast install, advertised speeds"
"Wildly varying latency"
"Beats dialup hands down"
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With Comcast not available in my brand new subdivision of $500,000+ homes and DSL being flaky I decided to give Mesa a try. So far so good.
Install happened on time with no surprises. Static IP, I'm about 1 mile from their tower so I get a nice reliable connection, about 7ms for the first hop.
Unfortunately the rest of their network is highly congested, and latencies to the last hop on their network vary from 30 to 200 ms. This is going to prohibit online gaming but at least I'll be able to work. I'll also see what it's like off-peak and during inclement weather.
Got the 500/200 package (I know, it's barely better than modem!) but I seem to be getting 80-90% of that with speed tests.
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Review by jreiter
Posted: 193 days ago
member for 4.2 years, 462 visits, last login: 20 days ago
Longmont,Boulder,CO
 Business customer
$165 per month (12 month contract)
"They have gotten better with their tech support responsiveness"
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They just put me on a new radio to alleviate some performance issues with oversubscription. Much better now.
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Review by kevwil
Posted: 302 days ago
member for 302 days, 1 visits, last login: 299 days ago
Frederick,Weld,CO
$58 per month
"good customer service, pretty quick speed"
"high latency on wireless (bad for VoIP), very poor reliability lately"
"excellent alternative to Comcast or Qwest"
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I've used Mesa for over four years, and they've been great. Speed was very good, the people are great, and there have (almost) never been any surprises. The only problem I ever had was high latency when I switched to Vonage for our home phone service.
In the last month or so, our connection reliability has been horrible - about 3X as much down time as up time. Due to Vonage being in patent trouble, and the connectivity problems lately, I'm switching to Qwest. I expect to be raped on charges, spammed like never before, and get marketing calls in the middle of the night, but hopefully I'll have decent phone and 'net connectivity.
I hope Mesa gets their issues worked out - they were great!
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Review by joebtaylor
UPDATED: 303 days ago
member for 2.4 years, 96 visits, last login: 211 days ago
Colorado Springs,El Paso,CO
$58 per month
about 4 days
"Nice people"
"Distance to the tower an important factor"
"Not for me"
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I have a Mesa tower about .75 miles from my house but due to trees and hills, I can't connect to that one. I was hooked up to a tower that was 11.97 miles from my house. Motorola Canopy technology used by Mesa is only good for 2 miles using a 5.2 GHz radio and only good for 10 miles with a 5.7 GHz radio. 12 miles is just too far for reliable service.
When the weather was clear, I got the advertised speeds but rain seriously affected my connection. The distance likely causes the weather to have more impact than advertised.
Everyone that I dealt with was very nice but unfortunately the service doesn't meet my needs.
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Review by travister
UPDATED: 1 year ago
member for 1.2 years, 5 visits, last login: 1 year ago
Florissant,Teller,CO
$60 per month (month by month)
about 4 days
"ABSOLUTELY NONE!!!"
"Down all the time, No tech support, Installer is a moron"
"Stay away from these guys! Go with someone else!!"
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UPDATE 04/25/07:
MessUp Notworkz has been down again since last night. Seems like everytime it snows, they go down. Still claiming they can't get to the tower to do upgrades - but a bunch of buddies and I took our ATVs up there about a week ago, and had no problems.
These guys just can't get their sh*t together no matter what! And they love to lie to their customers. Meanwhile, my Yukon connection is chugging away (I got a new dual-wan Linksys, so I can use them both at the same time now).
UPDATE 02/28/07:
Nope, doesn't work. Down again. Tried different DNS servers. I think it's the 1300ms latency to their POP that is causing me issues.
UPDATE 02/28/07:
ROFLMAO!!! These people are hilarious!!!!! Check this out:
"NOTICE: (02/26/07) - We are experiencing continued connectivity issues in the Teller county area and we have been attempting to get a helicopter to the 12,500 peak of Almagre mountain where our link is for this area. However the helicopters are unwilling to fly due to the low jet stream and high winds. Today we are attempting to get up the mountain with snowmobiles and snowshoes to get this issue resolved. However our technicians are facing "winter" conditions to get to the mountain top. We will keep this page current as updates become available. Thank you for your continued patience."
When you call for tech support, after you listen to 8 minutes of crap about how to power cycle your system, they say they are now having DNS problems. Probably why my neighbor hasn't been able to get online with them all day again! I guess they really do have absolutely no idea of how to run a network. I just can't stop laughing! Meanwhile, my Yukon connection is working fine, blazing along at a nice 7-8Mbps. I still have my Mesa account, maybe I'll go try it and see if it works today or not.
ORIGINAL POST
I have had Mesa Networks for about a year and a half. It was them or satellite which is even more of a joke. Anyway I had the 1.5M package and usually got about 100K down and 500K up. Not sure why more up than down, probabyl have their network misconfigured. Tech support is WORTHLESS and rarely even answers the phone. Can't tell you how many times I've left voicemails for these idiots and never heard back from them. Oh wait, no, I do, they always tell me to "power cycle." I've worked in the computer business for over 15 years and you can't tell me to "power cycle" because your crap isn't working.
Anyway enuf about how much they suck. Now on to the good stuff! I just switched to Yukon Communications. I saw a flyer and called and talked to Derek. He was a little rough around the edges with the details, but I figured I would give them a try. Free install since I was switching from Mesa, so I couldn't go wrong. The same guy I talked to on the phone (Derek) came out the next morning and put up their equipment which looks just like Mesa's. He offered to take their down, but I told him no, they'd proabbyl want to charge me $$$$$ for removing their crap from my house. I'm getting a solid 7M down but am only paying for the 3M package. Its $60 per month, free install, and I have their VoIP for $20 month more. It seems to work fine, havent used it too much though.
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Review by workathome55
Posted: 1.2 years ago
member for 1.2 years, 0 visits, last login: 1.2 years ago
Florissant,Teller,CO
$60 per month (24 month contract)
about 2 days
"Fast when it runs - about 2 days out of a typical week"
"Horrible speeds, tech support hardly ever answers the phone"
"Steer away from this turkey"
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This thing is really a POS. Paying for 2Mb down, 1Mb up. The typical download is 500kb and sometimes drops to dialup speed. Called tech support almost every day but it's rare when someone answers the phone. If I get a callback at all it's 4 - 8 hours later. Another service provider is supposedly coming to this area and I will jump over as soon as they arrive.
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Review by SteelFish
Posted: 1.5 years ago
member for 1.5 years, 39 visits, last login: 11 days ago
Divide,Teller,CO
Contract price not specified.
"First in area with BB (wireless), reasonable speed/rates"
"Service processes can be challenging for the unindoctrinated"
"Consider shared desktop approach for fault isolation"
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I am a former Peak Internet customer (one of the first) and suffered through some growing pains, I didn't mind 'too much' as they were first on scene with BB.
Now I am assisting friends in the Florissant area work with the new Mesa Networks (formerly Peak Internet). They have wireless I/O to the Mt. Pisgah (Cripple Creek) tower [static IP]. My friends have spent weeks troubleshooting a Vonage service/quality issue with Mesa, Vonage, Linksys, etc. Internet/data was working fine. I suspected packet loss as root cause but never isolated. Finally Mesa (thankfully) admitted to overloaded BW on the tower. They reported Nov-16 as target date for upgrade to the tower and 'likely' improvements to VoIP customers. I will run QOS && Availabilty tests before and after for comparison and recommendations. Hopefully this is good news for all.
25+ years experience in service delivery and engineering advice: Customer (networking) knowledge should not be a factor in service delivery.
Keep on truckin' Mesa Networks,
SteelFish
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