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Review by captpackrat 
Posted: 5.8 years ago
member for 7.9 years, 46 visits, last login: 68 days ago
 Vista,San Diego,CA
 Business customer
 $165 per month (12 month contract)
 SBC
CLEC party: New Edge Networks
 "Took my money and ran"
 "Avoid."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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I ordered 768/768 SDSL service from InstaNet in July of 2003. When it was finally installed in August, the CLEC was unable to provide 768kservice, and hooked me up with 256/256, much too slow for my needs. I canceled the DSL, and attempted to obtain high-speed wireless broadband access through InstaNet. This failed because of poor line-of-sight. I requested a refund of the $863.85 I had paid for 3 months service, installation, and DSL modem. I was told they were working with New Edge to determine the early termination fee, if any (since it was their fault), and then they would refund my money. The last I heard from InstaNet was 9/23/03, when they confirmed that they had received the returned modem. Since then, they have ignored all my e-mails regarding the refund.
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