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Review by ronocon 
member for 9.4 years, 243 visits, last login: 88 days ago
updated 134 days ago
 Carlsbad,Eddy,NM
 $47 per month "Great, until it went South" "They seem unable to repair area wide outages" "It is very disturbing that outages and intermittent service can be measured in days rather than minutes."
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Us Cable is now so unreliable there has been only intermittent, slow
service for several days in Carlsbad, New Mexico. I shall have to wait
for it to come up again to send this email.
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Review by ToiletMint
member for 2.1 years, 125 visits, last login: 151 days ago
updated 332 days ago
- Wyoming,Chisago,MN
- $42 per month
 about 7 days- "Cheaper than Frontier DSL, Faster than Frontier DSL, No contracts unlike Frontier DSL"
- "None so far"
- "Very Low Latency,Network not yet oversold, No Contracts!"
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US cables tech was in and out in 10min, unlike 3 days of hassles with Frontiers tech's.
If your in this area and us cable is available, switch now!
With US cable I get my purchased speed even during peak times. Us Cable has the capacity to serve its customers, unlike Frontier.
No contracts for $42, $36.99 for six months for a full 10Mb/1Mb (8Mb padded) connection, Vs. Frontiers 6Mb/466kpbs $54.99 a month service with a 1 year contract, that you get ~ 1Mb during peak times, which can last from 5:30pm - 10:00pm. Good luck watching that Netflix movie with that speed.
------------------- UPDATE 1-10-11 ----------------------------
I am one happy customer with US Cable! I consume large amounts of bandwidth, and US Cable offers very low latency in my area and provides my residence with my full bandwidth with a small drop during peak times, but the dip is ~ 1mb at most. I play First Person Shooters online and my ping is always under 100ms to Chicago. I also watch Netflix HD with no interuptions with multiple streams running.
There has been no outages in 2 months time with US cable. I do use Google DNS servers (8.8.8.8, 8.8.4.4) which are much better than any other DNS service by far.
In my area there are 2 providers, US cable and Frontier DSL. Frontier communications is a joke. Their tech's are lazy, uneducated in DSL tech (tech told me I could not have 6Mb with a new drop and a new 200pair main line to CO @ .9 miles), and their infrastructure is in outdated and way past capacity in all areas, that;s why a lot of customers have very high latency.
Its so refreshing to be a customer with a company that has a stable hi-quality infrastructure.
---------------- UPDATE 3-16-11 --------------------
Experienced my first problem with US Cable. The 1st Hop was dropping out loosing packets for 6 seconds. Which made it impossible to play online games or stream shows. As the connection would timeout.
If Diagnosed this issue by running a trace route to the servers on the other end. I used the IP of the 1st hop to run a constant ping using the PINT -T command. When the issue came back and the game stopped I pulled up my ping run and saw the dropped packets. I disconnected my DD-WRT powered WRT54GL and connected the SMC8004 modem directly to the PC and tried this all over again. Same situation happened.
I called Support; which is hi quality. There adviser was able to pull up the stats and run her own ping test to find no issues. The said they would take a pingplotter log if i caught the drop with time stamps to find the issue.
A+ service with Tech support!
As of now the issue as stopped and all is well!
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Review by edfore
member for 9 years, 2481 visits, last login: a few hours ago
updated 1.1 years ago
- Zimmerman,Sherburne,MN
- $55 per month
- about 6 days
- "Solid reliability and speed so far."
- "Nothing yet."
- "Not bad at all."
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Can't complain at about them. I get my 12/2 speed as advertised.
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Review by dsplscam2
member for 7.3 years, 1 visits, last login: 3 years ago
lodged 3 years ago
- Eaton,Weld,CO
- Contract price not specified.
- "Fast Speeds"
- "None"
- "Great speeds and service"
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I've had US Cable for about 3 months and so far, it's been great !!! No outages, no issues !!!
I am not 100% convinced I am truly getting the speeds they claim, but it's still much much faster than anything I have ever gotten from Qwest....
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Review by DmD6
member for 6.5 years, 1 visits, last login: 3.1 years ago
updated 3.1 years ago
- Saint Francis,Anoka,MN
- $45 per month
- about 4 days
- "Fast installation (30 mins), alternate option to 1.5 DSL, Zero Contracts"
- "Although downstream is 6mbps, it still beats DSL"
- "Great company serving rural north suburbs, very friendly CSI"
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We initially were going to give DSL a try since we've been a Comcast customer for 4 years while we lived in the cities. The fastest DSL speeds that were offered in our area were 1.5 mbps for $42.99/m (without tv, month2month). We gave it a test run for 7 days, and the 1.5mbps just didn't cut it for 3 desktops. I went ahead and cancelled our Qwest account and returned the modem. Before the cancellation, I was provided with the number for US Cable. I called and went ahead with the closest installation date (1 week ahead of the day I called for service). The CSI explained to me over the phone the service was 6mbps downstream, and 500 kbps upstream and they called this tier "Sonic" broadband. I figured ok, it's a rural area, and I can deal with it. I also asked about their price of $42/month, if that was with or without tv included, she stated it was without tv. Ending the service call, I felt satisfied with the order. A week goes by, and the tech comes 35 mins earlier than expected (the appt was setup 1pm-4pm on 12/10/08), that never happens right? So anyway, he turns out to be very friendly, and knows what he is doing. We leave him be for 20 mins, he comes back inside for me to sign the paperwork and COD. I timed him and he finished 35 mins on the dot! Before the tech left, he explained to us some terms and billing dates, also ran a speedtest to confirm the signal. As for capping users for downstream, in their AUP they don't seem to confirm it. Almost 5 days have passed since installation, and we nothing but good word about the service so far. We will be customers for many years to come (hopefully), and we had already referred the company to some family and friends in the same area. As for bad experiences, we have none! If anyone else lives in the same area and knows of a faster speed, please let us know. Thanks!
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Review by dedwards66
member for 7.4 years, 6 visits, last login: 3.3 years ago
lodged 3.3 years ago
- Johnstown,Weld,CO
- $50 per month
- about 14 days
- "High Speed internet at a moderate price. Don't appear to thottle peer-to-peer."
- "Outside ports 25, 80, & 443 blocked. Service & speed drop happen enough to annoy"
- "Typical cable company service. Nothing faster in the area for the price."
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I have had them for four years now. Customer service is lacking. I had my service shut off for failure to pay. I had to print out copies of the checks they cashed before they restored service. Turned out they were crediting a different account with my checks. Service dropouts happen every month or two for short periods of time.
I have the highest speed package 1.5/8mb they offer and most of the time get 80% of the downspeed or better. Up speed tops out at .8mb and never really higher then that.
I have vonage for voip and it works pretty well with them. The appear to allow peer-to-peer, I get pretty good downloads on the latest Ubuntu and OpenOffice downloads.
They actively block a lot of ports. Downloading email over pop requires using alternet ports except for the warpdriveonline email. 25, 80, & 443 show up as blocked among others when checked with grc.com's Shields Up. Took me a while to figure out why my home server was not working.
If all you want to do is hook up your XBox/Wii/PS3 to the internet, it's not a bad choice. But if your like me and use your internet for VOIP, downloading AppleTV and Amazon.com content be on the lookout for something better. Right now I have not been able to find anything at the same speed elsewhere, but I am actively looking.
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Review by DarkBlade337
member for 11 years, 51 visits, last login: 3.4 years ago
updated 3.4 years ago
- Isanti,Isanti,MN
- $42 per month
- about 2 days
- "Low cost , good customer service, great install process."
- "Low speed for cable."
- "Nice friendly people, but the 1-2 mb speed is kind of a deal breaker"
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Warpdrive Online is the Internet division of US Cable. I picked up Warpdrive just shortly after my nightmare with DirecWay. 2 days after the call, the installer was in my house and had me up and running in about 30 minutes.
Now I know there are other cable companies that are delivering speeds faster than Warpdrive, but Comcast and Road Runner are not here. But for the now 4Mb/s, I only pay $40 a month and I DON'T have cable tv. When I had comcast before I moved, Comcast would charge $65 for a cable modem with out Cable TV and $50 if you had Cable TV.
I have had a small problem with some email not getting through on their server. I contacted them and they never really got around to fixing it. Not a big deal because I have 3 web-based email services as well as my work mail. But it is annoying to not get all my mail. They tried to tell me that it was my junk mail filter when it wasn't. I knew this because I checked the web mail service through warpdrive and the messages I sent to my self were not getting through from another email.
a few problems stop this service from being stellar but it is the best and fastest and most affordable option in a small rural community.
»www.warpdriveonline.com
Update: It has been just over a year since my DirecWay now HughsNet Fiasco. After the DirecWay installer removed the dish from my roof, I called US Cable (the company the provides Warpdrive Online) and scheduled an installer to come out. He came 2 days after the dish came down worked for about 25 minutes and I was up and running with my cable modem.
The modem does go out once every 6 months or so, but that is less frequent that it was when I had comcast in a big city.
The largest problem I still have is that not all of my mail gets delivered to me through the email server. I have called them and they have made little progress in correcting the issue. They keep telling me it is my junk mail program even though I can check my inbox via the web and it still doesn't show up. This is a headache but email is not a huge problem as I have a hotmail, Gmail, work email, and other ways of getting email.
Other than this email problem, no big issues.
One more thing. I kept my dish tv service and did not go with cable for tv as well. I expected to be charged an addition $15 a month for having the cable modem without cable tv. US Cable DID NOT charge me extra. The installer said it was $40 a month whether I had cable TV or not. I don't know what current policies are on most cable companies, but I believe that this is a departure from standard billing practices.
Quick update. Email issues have been resolved and now works great!
This company rescued me from direcway about 4 years ago. They are easy to work with and they have fair price, however they do have periodic outages and have made relatively few service upgrades in this period of time. My biggest complaint is that after 4 years I still do not get speeds above 2mb/s, Comcast is offering service at 7mb/s I would like to see US Cable (Warpdrive Online) get to 5 mb/s.
Added Aug. 14, 2008: Well I had an awful experience this past week-end with the service going out at their end repeatedly. I called and got busy signal after busy signal and when I finally did get through, I got an automated message saying they were too busy to take my call. After running several speed tests and seeing that the speeds were less than 1 Mb down, we decided to go and give Qwest DSL a try. I am getting the 7 Mb down and ~ 1 mb up service. Hopefully this will be better. The line should be installed by this afternoon. The DSL service price is only $5 more than what I was spending for the cable line.
Looking through all the other US Cable reviews, looks like good marks for every state where they do business except MN.
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Review by obriens2
member for 5.2 years, 10 visits, last login: 3.2 years ago
lodged 3.5 years ago
- Forest Lake,Washington,MN
- $42 per month
- about 10 days
- "Reliable service without the Time Warner corporate governance."
- "Knowledge of support staff and feature set is lacking - need info on simple web service, but they tell you nothing."
- "Overall, good for the price and can't complain. Been good to us."
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US Cable has been good to us so far and I don't have complaints. The only thing I'd like to know if how to utilize their service and access my home server remotely. I believe they are blocking port 80 & 443 for home users, but they don't tell you about it.
Overall - with all of my downloads, Netflix realtime content, and hulu usage - it's been a good service.
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Review by DewKnight
member for 6.3 years, 71 visits, last login: a few hours ago
lodged 3.8 years ago
- Woodland Park,Teller,CO
- $40 per month
- (12 month contract)
- "Very fast"
- "power outages in town cause it to go down"
- "Fast internet, and a company that does seem to care"
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Starting back around November (or even earlier) I started to have many weird problems with my cable internet service that I get from US Cable. There would be high ping times, dropped packets, and generally just weirdness. At first I thought it might have been my router, but I tried a new one and even bypassing the router and had the same weirdness. I called the Warp Drive Online support number probably 10 times to tell them that my internet was either out or behaving oddly. I used to sell this service and do know mostly how it all works so I was able to provide them with a ton of information as well as go through most of the diagnostics before I called them.
Unfortunately none of the people I called seemed to be able to help, or even cared to help. They were nice on the phone and I’m sure they used all the tools they could, but each time they just said that nothing looked wrong from their end. They suggested my router or cable modem could be bad. They said they could send somebody out to test the modem, but if it needed replacing I would have to pay for it (This is their equipment that they installed when they put in the internet, and that I must give back if I cancel). They never tried to escalate my calls to somebody higher up that might be able to help, despite the numerous times I called.
I got really fed up with this about a month ago and was very close to canceling. I decided to make one last attempt to get it fixed and sent them an email through their website explaining what had been happening. The next day I got an email from somebody and then a phone call. The person told me that he wanted to help find out what the problem was, and he would be working on it and call me back.
It turned out that there was something wrong with a whole node in my town. This problem had been affecting numerous people in my town, causing just weirdness with everybody’s internet service. He was able to see this because he had the tools available. He took the time to find out what my problem was, offered to send a technician out at no charge if it was needed, and even credited my account for the problems. I was ready to cancel my service because it seemed like the company didn’t care, but this guy turned it around.
While the people I talked to in tech support months before this were nice, they never really seemed to care. I’m glad that this was resolved and that some people at US Cable do seem to care. I only wish that some of the lower level people would look more into an issue. Look into the history of the issue when I call, see that a problem keeps happening and try to fix it, or try to refer me to the person that can fix it. US Cable has redeemed itself for the problems and I still recommend them for great internet service.
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Review by Steffan
member for 3.9 years, 2 visits, last login: 3.5 years ago
updated 3.9 years ago
- Wyoming,Chisago,MN
- $42 per month
- about 7 days
- "Good quality, rare degradation. Much friendlier/better CSRs than Qwest."
- "ping times faster on average, but less constant than Qwest DSL."
- "Good value for money; best available in this area."
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I've had everything here -- dialup, microwave wireless, DSL and cable. The DSL was fine, and very stable; I didn't have too bad an experience with Qwest, but it was expensive given the speed (1.5). Part of my motivation for switching to cable as soon as it was available was to ditch the Qwest line altogether. I've been on cable and Skype only since 3/07. I've saved hundreds, even after paying for some dedicated Skype hardware.
I ordered 5/512, and that's about what I am getting. It was $30 for 6 months, $42 regular since then. Ordering and installing was trouble-free and very quick (a few days as I recall). CSR and install tech were very pleasant and the tech upgraded some of the junk connectors inside my house for nothing. Modem is a SMC-branded (Motorola?) unit. It's been trouble-free although I reboot it on the very rare occasions I perceive a drop in QoS.
Overall, dialup was painful, wireless was very problematic and an eventual failure, DSL was just fine, but US Cable has been by far the best.
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