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Review by dsplscam2 
Posted: 297 days ago
member for 5.1 years, 1 visits, last login: 297 days ago
 Eaton,Weld,CO
 Contract price not specified.
 "Fast Speeds"
 "None"
 "Great speeds and service"
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I've had US Cable for about 3 months and so far, it's been great !!! No outages, no issues !!!
I am not 100% convinced I am truly getting the speeds they claim, but it's still much much faster than anything I have ever gotten from Qwest....
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Review by DmD6
UPDATED: 354 days ago
member for 4.3 years, 1 visits, last login: 354 days ago
Saint Francis,Anoka,MN
$45 per month
 about 4 days
"Fast installation (30 mins), alternate option to 1.5 DSL, Zero Contracts"
"Although downstream is 6mbps, it still beats DSL"
"Great company serving rural north suburbs, very friendly CSI"
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We initially were going to give DSL a try since we've been a Comcast customer for 4 years while we lived in the cities. The fastest DSL speeds that were offered in our area were 1.5 mbps for $42.99/m (without tv, month2month). We gave it a test run for 7 days, and the 1.5mbps just didn't cut it for 3 desktops. I went ahead and cancelled our Qwest account and returned the modem. Before the cancellation, I was provided with the number for US Cable. I called and went ahead with the closest installation date (1 week ahead of the day I called for service). The CSI explained to me over the phone the service was 6mbps downstream, and 500 kbps upstream and they called this tier "Sonic" broadband. I figured ok, it's a rural area, and I can deal with it. I also asked about their price of $42/month, if that was with or without tv included, she stated it was without tv. Ending the service call, I felt satisfied with the order. A week goes by, and the tech comes 35 mins earlier than expected (the appt was setup 1pm-4pm on 12/10/08), that never happens right? So anyway, he turns out to be very friendly, and knows what he is doing. We leave him be for 20 mins, he comes back inside for me to sign the paperwork and COD. I timed him and he finished 35 mins on the dot! Before the tech left, he explained to us some terms and billing dates, also ran a speedtest to confirm the signal. As for capping users for downstream, in their AUP they don't seem to confirm it. Almost 5 days have passed since installation, and we nothing but good word about the service so far. We will be customers for many years to come (hopefully), and we had already referred the company to some family and friends in the same area. As for bad experiences, we have none! If anyone else lives in the same area and knows of a faster speed, please let us know. Thanks!
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Review by DewKnight
Posted: 1.6 years ago
member for 4.1 years, 46 visits, last login: 1 days ago
Woodland Park,Teller,CO
$40 per month (12 month contract)
"Very fast"
"power outages in town cause it to go down"
"Fast internet, and a company that does seem to care"
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Starting back around November (or even earlier) I started to have many weird problems with my cable internet service that I get from US Cable. There would be high ping times, dropped packets, and generally just weirdness. At first I thought it might have been my router, but I tried a new one and even bypassing the router and had the same weirdness. I called the Warp Drive Online support number probably 10 times to tell them that my internet was either out or behaving oddly. I used to sell this service and do know mostly how it all works so I was able to provide them with a ton of information as well as go through most of the diagnostics before I called them.
Unfortunately none of the people I called seemed to be able to help, or even cared to help. They were nice on the phone and I’m sure they used all the tools they could, but each time they just said that nothing looked wrong from their end. They suggested my router or cable modem could be bad. They said they could send somebody out to test the modem, but if it needed replacing I would have to pay for it (This is their equipment that they installed when they put in the internet, and that I must give back if I cancel). They never tried to escalate my calls to somebody higher up that might be able to help, despite the numerous times I called.
I got really fed up with this about a month ago and was very close to canceling. I decided to make one last attempt to get it fixed and sent them an email through their website explaining what had been happening. The next day I got an email from somebody and then a phone call. The person told me that he wanted to help find out what the problem was, and he would be working on it and call me back.
It turned out that there was something wrong with a whole node in my town. This problem had been affecting numerous people in my town, causing just weirdness with everybody’s internet service. He was able to see this because he had the tools available. He took the time to find out what my problem was, offered to send a technician out at no charge if it was needed, and even credited my account for the problems. I was ready to cancel my service because it seemed like the company didn’t care, but this guy turned it around.
While the people I talked to in tech support months before this were nice, they never really seemed to care. I’m glad that this was resolved and that some people at US Cable do seem to care. I only wish that some of the lower level people would look more into an issue. Look into the history of the issue when I call, see that a problem keeps happening and try to fix it, or try to refer me to the person that can fix it. US Cable has redeemed itself for the problems and I still recommend them for great internet service.
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Review by Steffan
UPDATED: 1.7 years ago
member for 1.7 years, 2 visits, last login: 1.3 years ago
Wyoming,Chisago,MN
$42 per month
about 7 days
"Good quality, rare degradation. Much friendlier/better CSRs than Qwest."
"ping times faster on average, but less constant than Qwest DSL."
"Good value for money; best available in this area."
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I've had everything here -- dialup, microwave wireless, DSL and cable. The DSL was fine, and very stable; I didn't have too bad an experience with Qwest, but it was expensive given the speed (1.5). Part of my motivation for switching to cable as soon as it was available was to ditch the Qwest line altogether. I've been on cable and Skype only since 3/07. I've saved hundreds, even after paying for some dedicated Skype hardware.
I ordered 5/512, and that's about what I am getting. It was $30 for 6 months, $42 regular since then. Ordering and installing was trouble-free and very quick (a few days as I recall). CSR and install tech were very pleasant and the tech upgraded some of the junk connectors inside my house for nothing. Modem is a SMC-branded (Motorola?) unit. It's been trouble-free although I reboot it on the very rare occasions I perceive a drop in QoS.
Overall, dialup was painful, wireless was very problematic and an eventual failure, DSL was just fine, but US Cable has been by far the best.
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Review by charter_tech
Posted: 2.5 years ago
member for 4.7 years, 376 visits, last login: 297 days ago
Becker,Sherburne,MN
$121 per month
about 14 days
"Good customer service, fast speeds, no outages"
"dont need it but would like 10/1"
"Best service in this area by far"
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Was actually surprised by how well the internet works. Ordered 5/512 and I get close to 5.8/690. Tv service is clear and crisp, DVR box works well, and internet has good pings.. Only complaint is I wish they had boomerang. My kids loved it. Other then that I am very pleased. Now only time will tell. Was unhappy with US Cable in Cambridge...so we will see how it goes here in Becker..
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Review by cali373
Posted: 5.4 years ago
member for 5.4 years, 0 visits, last login: 5.4 years ago
Palisades Park,Bergen,NJ
$34 per month
about 7 days
"Have not had any disconnects or service reliability issues"
"I do not like their eamil program"
"Good enough for the money"
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My Warpdrive online ( US cable) service has been fine since I got it. No issues and I do not notice the difference in service compared to optimum online. Customer service could be a little bit friendlier though.
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Review by HellBent1337
Posted: 5.8 years ago
member for 7 years, 52 visits, last login: 2.9 years ago
Cold Spring,Stearns,MN
$42 per month
"Only isp in this area"
"very unstable"
"Getting better, more isps moving into town"
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started out sucking horrably, would have amost rather had my 56k...
as time went on, it got much more stable, but loss in games were really bad, and it never worked very well with my router (or anyone elses i know), when all that was fixed, they upgraded speed to nearly double for the same price, reallly nice, but again it got unstable, and just now it is getting more stable, but in the lastest bill it went up 2 bucks, which is ok, and they had a message saying they were upgrading their service again, so i am expecting unsable service again...
i once called the same isp (uscable), only in a diffrent town and asked why they charged less in that area, they said it was because astound was in that area....does this sound like a monopoly in my town or is it just me?
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