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Review by Sierra119 
Posted: 7.2 years ago
member for 7.2 years, 245 visits, last login: 8 days ago
 Murrieta,Riverside,CA
 $49 per month (12 month contract)
 about 14 days
 "Reliable Connection, Faster than quoted speeds, Easy install, Terrific staff"
 "Higher start up fees than listed on DSLR"
 "VERY happy with this ISP...Cable and DSL take a hike!"
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I had Aerosurf installed on 9/6/02, and have been extremely pleased to this point. I paid a little more for the ethernet option as opposed to the USB modem, but my connection is more reliable. The connection speeds quoted on the DSL web site are 700/700. So far, nearly every speed test I've conducted using both Linkline and MegaPath show 1100+ both up and down, with a high of 1300+ both ways. During peak time, I have on occasion gotten 800 or so, but no complaints here.
The install was quick (1 hour), with 3 very friendly installers running the line from the antenna on my second story roof, through my garage and into the office. No software to load or hardware on my desk. I just plugged the ethernet line in, opened IE and off I went at what seemed to me the speed of light. After years of waiting for DSL and cable service, I am one happy customer!
I've only called tech support once for help configuring their email to Outlook Express, and they hooked me up in aboout 5 minutes. The staff and installers were terrific. My only complaint is that they need to update their info here on DSLR to include the $75.00 installation fee.
All in all, I finally have broadband that is fast, reliable, and an ISP who takes pride in providing excellent customer service. Oh, did I mention that my wife is happy to have the phone back?
Keep up the great work Aerosurf ! The people in the Temecula/Murrieta Valley Thank You!
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Review by SpamapS
Posted: 7.5 years ago
member for 8.3 years, 6 visits, last login: 6.7 years ago
Wildomar,Riverside,CA
$129 per month (12 month contract)
about 4 days
"SO FAST, good smart techies. Linux *not a problem*"
"Sympathy for the installer ... he had to crawl in my insulation and was covered in it"
"Great company, I hope they eat the wired ISP's alive."
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Well, I've spent the last 3 years pining for cable or DSL. I moved in to Wildomar with the promise from the cable company(now AT&T Cable) that service would be installed "by the end of 1999" ... Sometime about June of 2000 they changed that to "soon." For 6 months, once a month, I called and they told me "wait 3 months then call back."
DSL was a joke. At just over 5 miles from the CO, it was completely out of the question.
So I waited... and waited..
Well that wait is OVER. AeroSurf have just made me very happy. These guys are doing what all the tech sites are just talking about. Their equipment went in fast, and the installers were very professional. The speed is awesome, getting just under 1Mbit on transfers from all the big sites. Ping is 50ms to my favorite gaming servers. I'm in heaven!
A special shout out to (sorry I forgot your name man) the installer who went into my attic and came out covered head to toe in white insulation. All this for little old me.. the customer.
Their tech support people worked with me to get my Linux firewall working properly through the bridge, and away we went.
Oh and also, ZenMaster... hook me up with an invite to one of your LAN parties. I may be an old geezer at 24 years old, but I love CounterStrike and RTCW. I probably live right down the street from you man! 
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Review by Rgierke
Posted: 7.8 years ago
member for 7.9 years, 85 visits, last login: 6.7 years ago
Murrieta,Riverside,CA
 Business customer
$89 per month (12 month contract)
about 1 days
"Quick Installation, great speed and reliability, and friendly people"
"It's a small company and there is little information currently available about them."
"Best damm service in the Murrieta/Temecula area!!! Verizon and AT&T go to h@*&!!!!!!!"
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As I stated in my first post, Jason of Aerosurf is the man to contact if you want extremely fast and reliable high speed internet service. I am the IT Director/Engineer for a very large Property Management Company (Pan Pacific Retail Properties) that is based out of Vista Ca. I ordered the business version of their product which consisted of 3GB a month, LinkSys Router, small roof antenna, and a Cisco Bridge. I was concerned about the limit, but Aerosurf works with its business clients to adjust usage limits based on there needs (gamming, and large file sharing programs like LimeWire is what they are trying to curb with the limit). As of today I have had no problems with over usage and I currently have 2 DNS servers, 2 Web Servers, and 8 workstations currently online. As the IT Director/Engineer for our firm I am responsible for a total of 8 Branch office networks consisting of over 1,500 users. With the AeroSurf product, I am able to completely manage and monitor from my home via 8 separate VPN tunnels all eight of these networks. The speed that the AeroSurf network provides (never below 800kpbs), not only blows all 8 of my AT&T and Covad DSL connections (384kpbs) out of the water, but it is also 10 times more reliable than my DSL office connections that I pay twice as much for. Over the last month I've only had one instance where Aerosurf went down, and after contacting Tech Support at 10:00pm I was back up in 5 minutes. Try getting that kind of service from any Tier 1 provider. Anyway, Jason and the guys at Aerosurf are doing a hell of a job and I highly recommend this service to any one living in the Murrieta/Temecula area. Time from order to install is usually less than 3 days, and the install takes less than hour. Once the install is complete, you are up within minutes. As a business client with the static IP option you have full control of your equipment and can configure it anyway you please.
I have news for the AT&T Broadband and Verizon DSL sales teams. Your days of jacking our monthly fees for cable and phone service to supposedly support a non-existent infrastructure for high speed internet access to our neighborhood are about to dry up in our community. In the age of DirecTV and Aerosurf, it brings me great pleasure to inform your demographics team and the residences of my area, that we do have superior alternatives to products that you may or may 'NEVER provide. I would like to wrap this up by asking the AT&T Broadband demographics team what they were thinking when they provided internet access to Lake Ellsinore over 2 years ago and have yet to provide us with the same service? Just compare the average yearly income of Murrieta residence and Lake Ellsinore residence, and that alone should be enough to support my claim. As stated by a fellow Murrieta DSLReport member, 'AT&T and Verizon know where they can go , and the residences of Murrieta and Temecula now know that they can go to Aerosurf to get SUPERIOR high speed internet connection.
Residence of Murrieta/Temecula feel free to write me if you have any questions concerning Aerosurf. I can be reached at rick@pprp.com.
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Review by malbo1
Posted: 7.8 years ago
member for 9.6 years, 45 visits, last login: 3.9 years ago
Murrieta,Riverside,CA
$69 per month
about 3 days
"Fast service, friendly people"
"NO 24 hr support"
"Great servcie in area with no other options"
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After a year of searching for some broadband in my area, I was ready to start my own Fixed Wireless ISP. While in the planning phase, I ran across two companies that recently started in the area. I decided to give them a try.
I left a message stating I was interested in ordering service Monday morning. I didn't get a call back until later that night (around 8PM or so), but they were very friendly. I was interested in their plan B, $69/month, no equipment to purchase. Technical features include USB client, DHCP, unlimited email account, and 1GB bandwidth/month. They said the could install me in 2 days. Being a network engineer myself, I asked if they could just install the external hardware and leave my computer to me. They were very accomidating of my request.
Wednesday came and sure enough they came and installed an antenna on my home, a USB cliet gateway inside and saying I got a great signal. Well, I went home to test and I couldn't get connected. Left a message for tech support and went to bed as it was already midnight.
The next morning I called again and they answered stating they were just expecting my call. They noticed I had not been authorized for their network the previous night and they had just enter me in not 5 minutes before my call. So, I tried my connection again and sure enough I was connected and flying.
For those interested, they do offer static IP's, more bandwidth per month, ethernet connections and they said they allow servers on their network.
Overall, it was a very pleasant experience and the service has been very good. So far the times it has been down have only required a reboot of my PC and I believe most of that is hardware related.
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AeroSurf
No support at all
I have had the service for over two years. I had a fire and was out of the house for 7-8 months but still had to pay. Couldn't even put me on hold and extend my contract. Now I have issues and I can't get in touch with anyone. I email and call and leave messages (can't get a live person) and I get no response. I have decided to switch to another company because I have to reboot this service about every 15 minutes and can't get assistance to correct. I find there is basically NO CUSTOMER SUPPORT day or night. 