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Review by w8ufo 
UPDATED: 17 days ago
member for 9 years, 1436 visits, last login: 4 days ago
 Evanston,Cook,IL
 $52 per month
 about 5 days
 "Fast"
 "Cost"
 "OK for the Money"
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11/04/2009: Love the connectivity and speed increases, but the value for the money has dropped. While they offer "security tools" they don't run on anything but XP/Vista 32-Bit. no Mac support and no 64-Bit Windows support. My wife likes their web portal.
Upgraded to Triple Play bundle had to convince the technician that he really did need to bring the HDMI equipped box I asked for during the upgrade call. His take was that thee wasn't a difference between component video and HDMI. The reason I'd asked for it was cable management, plus I had a new TV and wanted the highest quality picture I could get. He had concerns about the signal strength at the end of the run but didn't do anything w/the tap on the pole to increase it. Because of this the picture/sound sometimes stalls and there are audio quality issues.
11/15/2007: No changes. Speed is great. Haven't had a reason to use technical support.
Sometime between the reviews: When Comcast is operating properly it rocks, but lately the road has been bumpy in the Chicago area. They've had numerous DNS outages, Router saturation, routing problems, various other service related outages, and maintenance done at prime time.
The fact that they would do maintenance during prime usage times without notice, have had these numerous issues, and customer service is bumpy at best is still holding them to a 3.5 of 5 (previous rating was 3.5 of 5).
8/11/2006: Connection reliability dropped to 4 (previous rating was 5) and tech support fell to 3 (previous rating was 4). Maintenance or outages still occur at inconvenient times (usually prime time), and customer support wasn't as helpful when I had an issue with the data side this time around. They said that since my cable TV was still functioning they'd have to do a truck roll because it was a problem with "my cabling." Turns out that the data side came up in less than an hour.
8/15/2005: Customer service rocked when I purchased a SurfBoard 5100 cable modem and requested that they add it to my account. They did everything quickly and stayed on the phone until I completed a couple of speed tests. The recent upgrade to 6MB down is great, and they've added numerous "features" that make them rock over SBC/Yahoo DSL in my area. Connection reliability rose to 5 (previous rating was 4) and tech support rose to 4 (previous rating was 3).
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 Review by Mordy
UPDATED: 25 days ago
member for 7.9 years, 3555 visits, last login: 6 days ago
Denver,Adams,CO
$45 per month
about 10 days
"Very reliable, and pretty good speed"
"Not many"
"Overall, good service. Much better than DSL options"
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Been on Comcast since they were originally @home and later ATTBI. Been happy with the service in the Denver area.
I'm getting 8000 down / 700 up - upload a little slow for things like FTP but not bad overall. Occasional outages, but mostly in the early morning before 6 AM. No DOCSIS 3.0 in Denver yet. Bandwidth has gone up over the years, but the price hasn't - kudos to Comcast for that.
No billing problems, except the rate is a bundled rate for using Comcast Cable. Pay $10 more per month without cable.
Webmail/Email is pretty good as well. No issues, and 7 accounts.
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 Review by ATLJ
UPDATED: 33 days ago
member for 9.9 years, 1976 visits, last login: 11 days ago
Atlanta,Dekalb,GA
$59 per month (12 month contract)
about 14 days
"Always up, low ping time with consistent upload and download speeds."
"None now!"
"Now that the upgrade in my area is completed it has been amazing!"
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The reliability have been great. I rely on my link for work a lot and it is always up and reliable. Download and upload speeds are better than ever.
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 Review by nlocklin
UPDATED: 49 days ago
member for 8.6 years, 2619 visits, last login: 21 days ago
Pittsburgh,Allegheny,PA
$45 per month
about 5 days
"Fast, easy to get set up"
"Dealing with a big ISP, getting kind of pricey"
"Go somewhere else"
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I ordered the 3 MB down/256k up package on a Monday from www.comcastoffers.com, got a free cable modem, a $50 gift card to Barnes and Noble, and $19.95 for 6 months (after which it is $40/month). The modem and self-install kit arrived by UPS on Friday, and I was up and running after a few hours of dealing with wiring issues (I live in an apartment building with ancient wiring and the old A/B cables... the trick was to hook the splitter up to the A cable and not the output from the box that joined the A&B cable).
So far I've been pretty happy with Comcast... we'll see how it goes!
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Update Feb. 1, 2005:
My connection speed dropped to dial-up levels tonight. When I called Comcast technical support for assistance, the Comcast rep. got extremely upset. Apparently they have been doing "speed upgrades" in my area, and he told me he was "sick of all you f-ing idiots calling in to complain that our service wasn't working." He told me I could either wait "a couple days or a couple weeks" for the problem to be fixed, or he could send a technician out to my house who would probably not be able to do anything and that I would probably be charged for that call.
My apologies for being an "f-ing idiot" and expecting my service to work. I've never heard of a company's service rep's being so rude. I just don't understand it. Hopefully the service will be back up to normal in a few days, and I won't have to call again - talk about an unpleasant experience!
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Update Mar. 7, 2005:
A Comcast rep. called me at home and said that they had identified a problem affecting the speeds of customers in my area after the upgrade and that it had been resolved. My speeds are back to being what they should be (I'm getting about 3.5 Mbps, which is about right for my setup).
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Review by KikoOne
UPDATED: 58 days ago
member for 8.6 years, 974 visits, last login: 1 days ago
Jacksonville,Duval,FL
$63 per month (12 month contract)
about 5 days
"Very reliable speed and connection"
"still no dial up"
"Very happy with Comcast"
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RCA Modem with 6 Mbt/sec now clocking over 10 Mbt/sec
After all this time, Still working Good.
Sep 23 2009
Update;
Got my old faithfull cable modem for a new Docsis 2 with VOIP built in, has been a week and the think keep losing sync every day 2 or 3 times. this is the most anoying situation when you are using the phone.
will call comcast tomorrow.
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 Review by MrFixitSC
UPDATED: 61 days ago
member for 8.9 years, 5154 visits, last login: a few hours ago
Moncks Corner,Berkeley,SC
Contract price not specified.
about 5 days
"not available here"
"not available here."
"not available here"
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due to rather high, though dependable we chose to terminate or cable internet access in favor of DSL which serves our need quite well.
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 Review by sammysnake
UPDATED: 62 days ago
member for 7.8 years, 2547 visits, last login: a few hours ago
Salt Lake City,Salt Lake,UT
$45 per month
about 3 days
"Was a quick install"
"none that I have found yet"
"I recommend it to everyone"
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Once it was established that Cable Internet was available in my area, it took several online checks and then a call to the local cable office to verify that it was actually available it took 3 days from initial call to install. I started with att@home and in just under one year with them I had zero problems. Then came the switch over to attbi and that was the only outage I have ever had and I was back online within 3 days. Since the change over I have not been down at all except when we had a severe storm which knocked out the power for 15 hours. I started with their sharkfin modem and then with the change to attbi I bought my own SB4100 modem and it has been smooth sailing... much like it was with the sharkfin modem. I never did any speed tests while on @home so I can not rate speeds between the two but overall I have been very pleased and believe I will continue to enjoy the great service.
Update 8/4/03: Well the smooth sailing part has ended. In June my modem wouldn't sync and all calls to Comcast were of no help. I ended up with 2 weeks down time and a large dislike of Comcast. When all was done and over with what had happened is that they had a contract company do an audit on my neighborhood and that idiot disconnected me. It took Comcast 2 weeks to figure this out. I have a complaint pending with the franchise office but figure nothing will ever come of this. 
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Review by Curlee
UPDATED: 87 days ago
member for 127 days, 114 visits, last login: a few hours ago
Issaquah,King,WA
$60 per month
about 3 days
"Good tech support"
"Often lose service when it snows or blows"
"Good but not remarkable"
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I've had essentially the same expanded basic cable service for 20+ years, under different company names. For the most part I've been satisfied.
On Demand has promise, but so far its free programs remain disappointingly limited. I seldom use it. I find it infuriating that Comcast uses On Demand programs to tout "1000's of HD choices". (Not the use of "choices", not channels).
The Comcast left hand never seems to know what the right hand is doing. They never seem to know what (or when) they intend to do with their system until they actually do it. The names for tiers seem to change with the weather.
The Comcast people I've talked to by phone or in person have all been friendly and helpful. But I hate their website. It is difficult or impossible to use to get tier channels or pricing info. Important conditions are buried in obscure footnotes.
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Review by cduran08
Posted: 95 days ago
member for 95 days, 1 visits, last login: 7 days ago
Vallejo,Solano,CA
$55 per month
about 5 days
"Great Speed on Downloads and Streaming"
"None Cross my Mind"
"This is a great service and have never been happier with my Internet Connection"
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I love my Comcast High Speed Internet. I always have. But I must Say I Like it even better since upgrading to the New Ultra Speed Tier. 22mbps Down and 5 mbps Down. I have 5 Laptops 2 Desktops and 3 Game Consoles all running at high end broadband speed. What more could you possibly ask for
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 Review by devjonfos
UPDATED: 120 days ago
member for 5.4 years, 1395 visits, last login: a few hours ago
Portland,Multnomah,OR
Contract price not specified.
"Internet service seems competitive"
"Video service is lacking"
"Verizon FIOS might be better"
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My apartment complex is wired for both Comcast Cable and Verizon FIOS and right when I was moving in, the Verizon FIOS installation was being completed. I decided to go with Comcast Cable since I was a previous customer at my former residence and the fact that I knew little about Verizon FIOS.
I initially got double-play, internet + video, for $59.99 a month. Speeds were approximately 6MB down/1MB up, but have doubled since they installed DOCSIS 3.0 in my area.
Now that I have completed one year with them, my rates are going up, but I did manage to threaten to switch to Verizon FIOS and get my internet rate down to $29.99 a month for another year (that's at the new 12MB down/2 MB up).
Here's my speedtest back in February: »www.speedtest.net/result/405327043.png
I am very happy with their internet service, but the video service is the same old meaningless spread of channels with a few HD channels. I would really like a video à la carte service since I only watch a handful of channels.
Verizon FIOS has been bugging me to switch and they seem to have a better internet service in terms of down/up speed and their video service is offering more HD channels.
I don't know. I can't decide yet. I may just get internet service and drop the video service, if that's possible with these providers.
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