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using my own Com21 cable modem but having problems getting Comcast to understand that I'm no longer renting their modem and therefore should not be charged for it. I keep getting the runaround. besides that, all else is going great. Immediate installation and no long term contract. member for 21.7 years, 76 visits, last login: 15.3 years ago lodged 18.4 years ago
connection is dynamic IP, 8mb/768 If you don't game online you probably wouldn't notice. I play first person shooters in real time and suffer severe packet loss which averages at the 15% level across a week. I'm having my connection monitored by BBR to see how bad it really is. I called tech No-Support and they are next to worthless, script readers is what they are. I've had 6 service tech's, 3 line tech's and the maintaince dept out twice. I've supposedly had my problem kicked up to the secret "NOS" dept that even their own techs can't contact. "GIVE ME A BREAK" I guess that means "NO Support" because my problem hasn't been resolved in 6months. besides everthing else it's way over priced. I tried going to dsl last year but the phone lines in my neighborhood are so bad, I lost my dial tone for six days or I would have cut Comcrap loose a long time ago. They do have some good people working at comcast, the problem is, Moe Larry and Curly are running the company. As soon as I can get fiber from Verizon I outta here. See my Comcrap monitored conncection here. »ny-monitor.dslreports.co ··· %3Am%3Ay member for 21.8 years, 446 visits, last login: 12.3 years ago lodged 18.4 years ago
I recently moved to a new area in the same town. We ordered Comcast under the Gold Package which got us 8Mbps / 768kbps. For 2 months, the connection was flawless. However, lately if you're in the northeast, you'll notice the past week it's been raining pretty much non-stop. We found out that when the rain comes down, so does our internet connection. On the pole outside, the tap is exposed to weather (no black caseing around it). My neighbor who is on the same tap is having the same issue ( rain = no internet connectivity ). We've both called Comcast several times and they keep insisting on checking our modems when we all know this isn't the problem. My house wiring is brand new ran by yours truely (and I know a little about coax haha ). Yesterday, they sent a head tech out to look at the tap on the pole. He stated " Yeap, there's nothing coming out of that thing" then he left. We're unsure if he called a construction crew to come out and change the tap or not. According to him, they were supposed to come out that day, but never did. So now here I am, 1 week without a connection. Sunday, they're sending someone out to check my modem. I can only hope that someone in this company will help my neighbor and I. member for 19.2 years, 412 visits, last login: 9.7 years ago lodged 18.5 years ago
I'm so glad to be done with Comcast. I switched to Wide Open West and have been happy ever since. With Comcast, my speed decreased when they put through their supposed speed increase! Their tech support was terrible. I called a couple of times to see if they'd reduce my billing rate but they refused, until finally I called to cancel. That felt so good to tell them to stick it! member for 23.6 years, 510 visits, last login: 190 days ago updated 18.6 years ago
I'm pretty dissatisfied right now because of a severe slowdown in service that has had me turning my equipment inside out to avoid dealing with not so knowledgable phone support staff and the $50 service fee. In fact, the last rep I spoke to had not even heard of broadbandreports.com when he asked me how I had arrived at my connection stats. I'm supposed to get 4mbps down, 384kbps up but I'm currently hovering at less than 400 down and roughly 300 up. This is the 3rd day and I have 2 more days until a repair person comes out to probably replace a $2 splitter. I also had a brand new modem that I had to shelf because it was incompatible with their service. Now I'm leasing one of their modems which could be the problem. When the service is up, no complaints. But that's what I'm paying for... Well, just had the service people out and they replaced the modem, ran a dedicated cable to the modem outlet, and told me that none of that would probably fix it because they thought it was a problem at the node. The best part was when one of them told me, "...and don't expect that to get fixed anytime soon." Comcast is probably going to lose me as a customer if this isn't fixed VERY soon. 6 days and counting for 10% of the bandwidth I pay for and my next appointment for service is 2 days away. member for 18.6 years, 10 visits, last login: 18 years ago lodged 18.6 years ago
i bought a house and so i had comcast turned off at my apartment before i moved into my new home. there would be a 2 month limbo period where i was staying in a temporary residence which is why i had service disconnected instead of transferred. after getting into the new place, i order comcast internet and the guy arrive on time, did some quick wiring, and i was hot within 30 minutes. looking at my home network and computers, he figured i would be a self-install/register kind of guy and he was right. registration was bumpy only because i keep very strict security settings, and in order to register for comcast service (registering your modem MAC address, getting username, etc.) you need to allow cookies, and have your security setting at least at medium-high. after i figured that out, registration was a breeze. compared to my first install with comcast 2 years ago, this was a 180 degree turnaround, so comcast is getting much better. as a bonus, dallas recently got ramped up to 3Mb downstream, so my speeds are excellent, although they do drop noticable (down to 2Mb) during primetime and weekends. my only complaint is that comcast is definitely expensive compared to other options (friend has DSL for $24.95/month) and i am paying almost twice that, and i even own my own modem. 2005: well, speeds have gone up to 6mps down, but unfortunately comcast's rates are outrageous. since comcast is pretty much the only good broadband provider in my neighborhood, they know i have litte choice but to pay them the $55.95 they want. as soon as another option becomes avaialble (verizon fios towards the end of the year, i will switch) member for 23.3 years, 4262 visits, last login: 5.9 years ago updated 18.6 years ago
I love my 4Mb/sec Comcast service - when it works. Since 7/2005 I've been thrown offline daily for between 1-2 minutes to 6-8 hours. Comcast's tech support's only resolution is to send a technician to my home - unfortunately average wait times are over 1 week. This is broadband!? I'm better off with a 56k modem - it may be slow, but at least it's truly always on. member for 18.6 years, 3 visits, last login: 18.6 years ago lodged 18.6 years ago
After being lulled back with promised speeds of 4000/128 Mbps, I abandoned an unbelievably expensive T1 line from MegaPath and went back to Comcast. I had kept the modem and all of the connections still in place, so I was ready to rock and roll right away... or I thought . . . it took over a week for "the technician to come and remove the block from outside." When the service date finally rolled around, there was still no connection. After calling Comcast, apparently the "modem needed to be registered," even though they had all of my prior information. (as well as my "on" date). The service was up for a few days, and then went down. Another week went by before the technician was supposed to arrive - and the service came back up the night before the appointment. I called Comcast to cancel the appointment, only to have the service go back down that morning. Luckily the left hand doesn't talk to the right hand, so the technician showed up anyway. He actually found a _bunch_ of problems that all of the prior (10+) technicians had missed over the years (wrong splitters, inefficient cable routing, etc.) He also mentioned something about a "business plan" with speeds up to 6000/768 Mbps, but he couldn't make the switch then and there (apparently I had the wrong modem). After he left (and the connection was back up), I chatted online with customer support, mentioning the "business plan," and he actually got me changed over right then and there. I verified the speed increase on here (stest) - I was impressed... until my connection went down a few days later. After talking this morning with customer service, I have another technician coming out in a week. I'm going to insist on only being charged for the days my service was working. No, I'm not holding my breath... member for 21.6 years, 68 visits, last login: 7 years ago lodged 18.7 years ago
Comcast - When it's up (and that's a big WHEN), I got very good Service. I have canceled their service due to two main factors... 1) Very unreliable serivce, my service would go down 3-4 times per week. I called Comcast Several times and they could not get the line up. 2) Cannot get a Static IP, I login to my systems remotely for testing and working, have to have a Static IP address. member for 18.7 years, 4 visits, last login: 18.5 years ago lodged 18.7 years ago
For the past 4 YEARS we have had problems off and on with our internet cable connection dropping in and out. Sometimes we can go for a month or two without any problems. Other times we are down more than we are up for weeks at a time. It never fails that the FIRST appointment that can be scheduled is a week out. Appointments constantly running a week or more out definately is a clue I'm not the only one having problems. Wait times on the phone often range from 15, 30, 45 minutes and more. Another clue I'm not the only one with connectivity problems. Some problems that have been diagnosed have been the inside of the cable being broken, rusted connectors because a serviceman didn't put rubber boots on them, and older lines. We have had lines replaced, connectors replaced, been switched from one side of the node to the other. We have even replaced out modem in the hopes it was that and not the cable company. I have been told that maybe the node or trunk line itself needs to be replaced. No one ever comes out to do those things though. Our only other option locally is DSL. The competing DSL company locally to us does not seem to have good reviews and measure up any better than Comcast. We use to have Roadrunner at our other residence in Milwaukee. We never had problems with Roadrunner. I only wish Roadrunner were in the DFW area of Texas. Currently we are experiencing up and down connectivity again. I first called about 3 weeks ago. The service call was one week out. They came and replaced rusty connectors. It worked fine that night and the next morning it was up and down again. We waited a couple of days and then called again. I even went to the local office. There are NO managers or supervisors IN the local office. My only option at this point is keep calling and complaining and let everyone know how bad the service is. My advice? Don't move to a location where the only option is DSL or Comcast. As far as the review memory jog reminder: The cable was installed before I moved in. I didn't deal with install. Our modem is a Toshiba Pcx1100U. member for 18.7 years, driveby review (so far) lodged 18.7 years ago
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