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Review by (hidden by request)
Posted: 7.9 years ago
(review was emailed from domain attbi.com)
 Tacoma,Pierce,WA
 $53 per month
 "Not much."
 "Involuntarily hijacked to pay for terrible, uncancelable cable? connection."
 "AT@T really sucks bad."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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I was one of the unfortunates that AT@T inherited after they drove
Excite@Home into bankruptcy.
Now I find a TOS that states it will not protect my personal data and
binds me to letting one of their employees enter my residence at their
convenience.
I am capped at 128kbps on the upstream as usual.
I am capped on the downstream at 1.5mbps, not that I will ever see such
speed.
Testing from numerous speed test sites shows a comparison to dial up as
2x to 4x dial-up speed.
That's 66kbps to 136kbps with as much as 40% packet loss from Microsoft
(about 30 miles away).
I get a recording on their customer service number that "due to heavy
call volumes we are not answering our phones". Good Job phone Company.
When I connected through chat after 2 1/2 hrs wait starting at 638 in
the queue I received this info.
Elizabeth stated
1. I would have to contact them again to cancel my service.
2. they would turn me over to collections if I protested the billing on
my credit card.
3. If I changed my settings to attempt to improve my lousy connection I
would find my service interrupted.
I am still waiting for that promised call to instruct me on how to
reconnect my service. Oh well, I just did it myself. Maybe they will get
me for violating one of their rules.
Am I happy with AT@T?
Guess.
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Review by bbarstis 
Posted: 7.9 years ago
member for 7.9 years, 4 visits, last login: 7.9 years ago
Fair Oaks,Sacramento,CA
$46 per month
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings below consensus)
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------=_NextPart_001_0000_01C180FE.20556380
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Att claims that everyone in the sacramento area is up and running. not tru=
e for us bumpkins in fair oaks. I think they made the statement so as not=
to credit their
customers with the proper down time. I am waiting for th=
em to blame a lack of connectivity to my toshiba 1100x cable modem. tech =
support is a joke
------=_NextPart_001_0000_01C180FE.20556380
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Att claims tha=
t everyone in the sacramento area is up and running. not true for us bumpk=
ins in fair oaks. I think they made the statement so as not to credit their
customers with the proper down time. I am waiting for them to blame a =
lack of connectivity to my toshiba 1100x cable modem. tech support is a j=
oke
------=_NextPart_001_0000_01C180FE.20556380--
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Review by fhborn1
Posted: 7.9 years ago
(review was emailed from domain attbi.com)
Portland,Multnomah,OR
$30 per month (month by month)
"I have sound turned off."
"Faster and more time connected to the internet."
| Pre Sales information:
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(ratings above consensus)
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Portland, Oregon. Change over smooth. Tech support great at 4:00 PM PST day of change over
(20 second wait after navigating the automated receptionist). My problem
was my router which had @home as my ISP domain. Changed that and all is
well.
Fred Born
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Review by ATTBIFUBAR
Posted: 7.9 years ago
member for 7.9 years, 11 visits, last login: 7.2 years ago
Sacramento,Sacramento,CA
$47 per month (month by month)
"The Good: In the Good Old Days, we were once connected to the @home network and got what we paid for"
"The Bad: It's not the Good Old Days anymore. We pay for something we're not getting"
"Bottom Line: With all the resources AT&T has, THIS IS THE BEST THEY CAN DO? Things better get substantially better VERY quick!"
| Pre Sales information:
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(ratings below consensus)
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Stop me if you've heard this already.....
The @home to ATTBI conversion in the Sacramento CA region went ahead 2 days before they planned, and yes, the horrible speeds reported from the regions they'd went live with before us ring true here too. I got the 1st automated phone call two days ago (and hung up on it before it started, thinking it was an automated telemarketer) and the 2nd one last night. Things were looking up...so I thought.
I got home tonight to set up my automated setup, and surprise, it didn't work. Once I reconfigured my router, all was well again...of course, then I had to help a number of friends get their supposed automatically set connections to connect to the network. After they were configged, they ran various bandwidth tests and were pulling anywhere from 36 to 120kbps ... and I consider myself lucky with 265, 1/10 of where I was at this time last week, and nowhere near the new bandwidth cap they have installed. So now, we're basically paying cable modem rates for just over .75x-4x Modem speed. Where's this blazing fast Internet you've promised to all of us, and that you have emblazoned all over your website, AT&T?
From what I've heard from my friends in the Telco industry, we probably won't be seeing any sort of bandwidth increase for anywhere up to 3-4 months while they provision some more bandwidth. (Yet AT&T is already thinking ahead with a tiered pricing scheme - Didn't @work bomb with that idea? At least they had some speed behind them) Do you really want to wait around for months to see if it's going to get better? I wouldn't. If you're lucky enough to be in a DSL pocket, GET IT. Where I am, I'm not, so I'm thinking it's time to pack up the family and move.
And finally, could they have not picked a such a stupid domain name? I've already come up with better acronyms for what ATTBI stands for, but none of them would pass any language filters.
I've seen on some of the forums that some users would like to see a class action lawsuit filed. Count me in. If I were one of the AT&T Marketing people, I'd start handing out rebates like my job depended on how many I could hand out in 300ms. ~$50.00 is nowhere near what they should be charging for the service they are providing.
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Review by bhbrat2
Posted: 8.1 years ago
(review was emailed from domain home.com)
Commerce City,Adams,CO
$45 per month
| Pre Sales information:
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(ratings match consensus)
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Installation done when promised. Few bugs at first. Took about 2-3 weeks
to straighten out but everything good since. Added 2nd IP and networked
2 computers. Everything great. No significant loss of speed at most any
time of day or week.No real complaints except for limited up load speed.
( 128K ). wood rate at 4 stars and recommend to others, especially at $
45.00 per month and no contracts
Harold.
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Review by dknuttunen
Posted: 8.2 years ago
member for 8.2 years, 9 visits, last login: 1.9 years ago
Newton,Middlesex,MA
$46 per month (month by month)
"cheap and easy"
"slowdowns, outages, poor tech supt"
"you get what you pay for"
| Pre Sales information:
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Value for money:
(ratings match consensus)
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I really don't know if I currently have Roadrunner or @Home, or something
else. I used to have Roadrunner, when AT&T bought Mediaone, but I've since
moved to a new community a few miles away, so...? All I know is it's AT&t,
and uses a cable modem.
Generally, I'd give AT&T moderate marks. When its on, it's on, but speed is
OFTEN much lower than it should be, and sometimes clocks SUBSTANTIALLY lower
than (phone) modem speeds. The lowest I ever clocked was about 12 kbps,
which is essentially unusable. But when it's working well, it clocks
200-300 kpbs, easily.
Besides slowdowns, though, outages are not uncommon. Usually, they're short,
but I have been w/out a cable connection now FOR FIVE DAYS. All AT&T has to
say is "We are experiencing service interuptions that may cause intermittant
connectivity". This is happening on top of a partial outage about two weeks
ago that lasted over 12 hours, and kept me completely off the World Wide Web
(although news and email were working). No explanation for that one.
AT&T's tech support falls into the bad to terrible (except for a few
exceptional technicians). First, you have to go through phone mail hell
just to make a connection. Push a number. Wait for a long recorded
message, which can't always be interrupted by pushing the next number (even
if you know what it is) and which is likely to be telling you something
insulting, like check their web site, first (well, duh, if I could do
that...) Finally, you get to wait on hold for a technician. The first
level techies usually know next-to-nothing, and just have you go through the
same routine of releasing and renewing your IP address, and if that doesn't
work, cycling power in your modem. Then they'll pass you on to someone else
(if they don't accidentally disconnect you, first, which happens about 50%
of the time.) The second line of techies will go through and check your
network settings with you. ONLY if EVERYTHING CHECKS OUT on your machine
will they CONSIDER checking the status of their own network. Then, low and
behold, "Oh, we have an outage in your area, and it will be over as soon as
it's over." Thanks for nothing, and who pays for the last hour of my time?
BTW, I've noticed a distinct degradation in the quality of tech support
since AT&T took over from MediaOne. MediaOne support was difficult to get
through to, but once you did, it felt like the techies knew their stuff.
Maybe this is the difference between Roadrunner and @Home. As I said, I'm
really not sure which I have, now.
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