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 Review by marcseatac 
UPDATED: 1.5 years ago
member for 4.4 years, 1827 visits, last login: 1 year ago
 Milton,Pierce,WA
 $55 per month
 about 2 days
 "99.9% reliable-fast"
 "They confuse my router"
 "It's been a good ride"
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Seven plus years with Comcast and I have to say that I am very satisfied. I don't know if they upgraded equipment in this area but service has never been better. I'm getting 7000/1200 with the normal home package which is a far cry from the 1500/256 that i started with back when it was ATT, before the Comcast takeover. My monthly charges are pretty much the same since those days. It's hard to beat.
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Review by HottSquad
UPDATED: 1.5 years ago
member for 4.1 years, 24 visits, last login: 13 days ago
River Falls,Pierce,WI
Contract price not specified.
"Insane speed, when it works"
"Horrible latency, dtopped signal, Techs don't know squat"
"I wouldn't recommend to anyone, but here it's a monopoly, have no choice"
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We have been using Comcast for a couple years now. My roommate had it previously before I moved in, and I have been using it for almost 2 years since I moved in.
The first 9 months or so that I lived here, and for the time my roommate had it before I moved here, it worked good. Never really any issues. In the past 16 months, it has been ungodly horrible.
About 16 months or so ago we decided to add the Digital Voice phone service. We immediately began having issues with the Arris Modems, if I recall they had to replace it 3 or 4 times in the 4 months or so we had the phone service. Prior to getting the phone service, we always had speed above and beyond our rated speeds. Since we tried the phone service, we have been lucky to get 75% at absolute most of our rated speed, typically we'd get about 50%.
We have made dozens of calls to get techs out here to troubleshoot the issues, so far to date no one has been able to solve it. Sometimes a tech would come, fix one thing or another, and it would work great for a few days, or maybe a month or so, then immediately begin the issues again, or start with new issues.
Since we had the service changed to the phone service, then back to just cable tv/internet, it has been horrible. We are regularly, sometimes a couple dozen times a day, having huge latency spikes, or completely getting knocked offline. We estimate to gave called about issues approx. 60 - 75 times, and have had approx. 25 service techs out here, and nothing is changing, still the same issues. We have just gotten to the point where we started now to file complaints with the BBB and are preparing to begin filing complaints with the state, because it is so ridiculous with how they have not gotten this fixed yet.
I do not know what else to do. It has gotten to the point that when we call, many of the CSR's we talk to are familiar with our account, we have had that many calls made about issues. but regardless of who we talk too, it's all the same, nothing is getting fixed.
When it does work though, it is great. We are on a 10MB down/1.5MB up link, and when we run tests we will typically see 20 - 24MB down and 2 - 2.5 up, so when it works it is phenomenal. Part of the great speeds is because our node for this area is about 25 feet from the house, so we are right at the drop.
I can't say I would ever recommend Comcast to anyone. I have had Charter Pipeline in the past, and Comcast doesn't even compare to Charter. I never once, in 2 years, had an issue with Charter, but Comcast, is a whole nother joke.
I actually just got off the phone again wit ha CSR because again tonight as we do every night we are having serious latency, issues with the link just stalling, or just plain booting us and staying down for anywhere from 5 minutes to 45 minutes.
They have replaced our modem probably 10 times, replaced every wire and cable coming from the drop to the house, tested everything in the house, tested the amplifier on the pole, everything. It still is acting up. Although one thing I have recently noticed, is that our amplifier, is on the pole right smack bad next to a transformer from the electric company, so I am now beginning to wonder if this is possibly causing interference. Odd thing is, the issues we have are at their worst from about 5pm till about 5 am, from 5am till about 5pm it seems to be less frequent, but still acts up. So for whatever reason from 5pm to 5am, that is when we are having the most issues with getting booted, stalling, etc.
I also have begun doing more Line Monitoring here on BBR. Last night, I did a quick Line test, and we had spots where hops were having anywhere from 35% to 65% packet loss down the line when it sending the test to the West Coast. So we are having horrible spikes of packet loss.
So, I have another tech coming out again tomorrow, so we'll see what that does. Stupid thing is, and I think this policy of Comcast's is absolutely stupid, is in order to get a Line Tech or anyone higher than a simple service tech here, we first have to have a lowly service tech come make a new report, then only HE can request a Line tech or someone higher to repair things and look over the connections. I am sorry, but with all the god forsaken issues we have had, I would think they can take the records and notes from our account, and just escalate it that way, rather than have us waste time with a service tech, who can't do squat other than check connections and change a modem out. The way they do this is absolutely stupid, it wastes our time, and the techs time.
So, expect to get additional information added from me tomorrow night after the tech is here once again. Not to sound negative, but I am sure he won't be able to find anything wrong, so we will be wasting another day or 2 to be having a line tech come out. Either way, I will post more tomorrow.
In the meantime, I absolutely do NOT recommend Crapcast to ANYONE. If you can get another service that is even remotely comparable, go with that. You will see nothing but headaches if you don't. From CSR's with no knowledge of how high-speed broadband works, to rookie techs who can barely change out a modem, you will see nothing but issues. Go elsewhere.
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Review by PrntRhd
UPDATED: 1.6 years ago
member for 5 years, 1907 visits, last login: a few hours ago
Fairfield,Solano,CA
Contract price not specified.
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Review updated under Comcast
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 Review by pupowski
UPDATED: 1.6 years ago
member for 7.6 years, 2105 visits, last login: 21 days ago
Vancouver,Clark,WA
$53 per month (12 month contract)
"Reliable"
"no major problems"
"Bad Discount policies"
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I've had Cable BB since TCI test markets in 97-8, and service is as good now as it ever has been. Speeds increased to 4000/256, and a new $24.99 month 1 year contract gives me good value. The regular rate is $52.99, but they usually give you a special deal if you threaten to cancel them for DSL. No complaints about Comcast customer service or reliability Update 4/1/08.Dropped Comcast due to inconsistent pricing policies and arrogant CSR's.Comcast gives new customers discounts that it won't give existing ones Awaiting wireless or FIOS alternatives to COMCAST while suffering with a QWEST backup.
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 Review by morph3ous
UPDATED: 1.6 years ago
member for 7.5 years, 1993 visits, last login: 12 days ago
Miami,Miami-Dade,FL
Contract price not specified.
"Fast, Reliable the majority of the time"
"Goes out quickly during prolonged power outage."
"Very good broadband option"
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Comcast Internet has been very reliable for me. It goes down about 30 minutes after power goes out. My equipment has a few hours of backup battery power, but most people would not even notice this. This is a minus in comparison with DSL. (We have an RT and they bring a Diesel generator out after hurricanes.)
Overall very good and highly recommended in my area.
Lately, Jan - Late Feb 2008 the service became incredibly unreliable. It seems to have gotten better again. Only time will tell.
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 Review by BlkNSlvr
UPDATED: 1.7 years ago
member for 6.5 years, 100 visits, last login: 3 days ago
Stockton,San Joaquin,CA
$50 per month (month by month)
about 1 days
"faster than DSL and dial-up"
"getting stingy on the speed upgrades lately"
"Better than Dial-up"
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8000/1500
WebSTAR DPC2100R2
I have been a subscriber since late 2001. I never liked DSL and Cable was the only other choice in my area at the time.
I have had the $49.99/mo. package since day one started out at 3Mb in 2001 and they upgraded it to 6Mb sometime around 2003 -2004 and as of 2006 it has been upgraded to 8Mb w/12Mb Powerboost for big downloads.
The install was extremely fast and easy since I already had Cable for my TV took about 10-15min before it was online.
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Review by ricep5
UPDATED: 1.8 years ago
member for 9.3 years, 1359 visits, last login: 1 days ago
Jacksonville,Duval,FL
$49 per month
about 4 days
"Reliable overall (for residential service)"
"Questionable value arising"
"Usable, acceptable, kind of like a truck."
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I am moving my ATTBI account across town. Went to the local ATT Cable office and ordered the service. When I asked for Internet as well I got a quick "we don't do that...they don't tell us anything"..."call the 800 number".
I called the 800 number and the rep was competent, but he said he had to cancel the original provisioning order for the TV side and re-provision it as a TV/Internet install which changed the install date/time. But the date offered was acceptable.
He offered cable telephony service, but to be honest, it cost more than a AT&T cell phone would, so I asked him "why would I consider it if it cost more than AT&T Digital One Rate?" He withdrew the offer and apologized.
They recommended that I discontinue my old ATTBI account and open a new one. ATTBI recently merged TV and Internet billing and without my permission merged my internet account with my fathers TV account. Despite 2 notes on the account not to do so, they did anyway and they cannot seperate them. I thought this wouldn't be a big deal I will just have tech support move the email over. (Read on!)
The installers arrived at 1:45pm (they were scheduled between 1-5pm). A quality note, they slipped on carpet covers on their shoes so they would not soil the carpet. A small but nice touch. I requested cable drops in three rooms and it was a professional installation. The only issue was my port outside was not labelled so they had to use the locator to find it.
They used an RCA cable modem and the installer placed filters on the 2 other drops to keep out modem interference on the TV's. Another nice touch. Here is where it gets interesting. They are no longer using the ATTBI provisioning method, but using COMCAST software based provisioning tool.
This requires a software install on at least one PC (I have several) so the Comcast software can complete the provisioning and account setup. The software from Comcast bombed when requesting the email address, first it said it wasn't available then it hard failed when i entered a second choice. Restarted the PC and ran the software again and it said that the provisioning was offline and not available. The tech downloaded a newer version of the software and this time it worked and in fact the original email address took. However, they are no longer using the ATTBI.COM domain now, they are using the COMCAST.NET domain for email accounts. My old account (that I have to cancel) is on the ATTBI.COM domain. The tech was not confident that they could xfer my old account over. I have yet to confront a tech support person on that...wish me luck!
The performance was great. I figured it might be as I decreased my distance to the head end by nearly 3 miles. Per this site roughtly 1.7Mbps download. I know cable is not as distance sensitive, but I was curious. Still DHCP, still rated at 1.5Mbps.
Just beware ATTBI customers....COMCAST is closer than you think!! The tech said ATT branding will be gone in Feb. 03.
Wow, have I been on this long? Update (7/2/2007)
Been on ATTBI now Comcast for 7 years! A few hiccups here and there, but it works. Would like more speed for the dollar however.
(1/28/2008)
8 years on the service now. 6Mbps now. (was 1.5Mbps at the beginning, way back). The Speed Boost kicks in now and then, but not really effective for day to day activity. For what I pay, this should be 10Mbps w/o boosting.
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Review by GroovyLuGott
Posted: 1.8 years ago
member for 2.8 years, 6 visits, last login: 1.8 years ago
Chicago,Cook,IL
$57 per month
about 2 days
"Works great when up."
"Lately had a lot of down time issues"
"Better than DSL."
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ISP Only
6000/400
09/2005 installed
WebSTAR DPC2100R2
They did credit me a month and a half service for downtime problem some months ago.
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 Review by loster
UPDATED: 1.9 years ago
member for 9.9 years, 3052 visits, last login: 20 days ago
Chicago,Cook,IL
$52 per month
about 6 days
"Very easy install. Stable connecitons, great speed"
"None"
"Very impressed"
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My Comcast connection has been rock solid, and you can't beat the speed (8mbs down), in my area. I don't use bit-torrent, so no problems there. Overall, I'm pretty much satisfied.
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Review by pillsbury932
UPDATED: 1.9 years ago
member for 7 years, 1099 visits, last login: 3 days ago
Lemoore,Kings,CA
$52 per month
about 15 days
"Comcast is the only high speed broadband provider in this area"
"great D/L and UP/L speeds no problems since install"
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update 12/29/07
still rocking service had a couple of modems go bad but the replace real quick with min down time
finaly got the word the ATTbroadband was avalable in are area . called was told that it would be about 15 day because they had just brought this area online and there was a backlog of installs was giveing 16 AUG 2002 as my install date between 1:00 pm and 5:00 got home early had a call on the ansewer machine from the install tech asking if he could come and do the install now this was 12:00 returned his call he was right there was there 1.5 hours replace old lins from pole and had me up and running . the installer was good and fast even help an customer from a few days ago by phone . i think that is great customer service
1500 DL 256 UPL speeds received as told\
update 08/08/03
service has been great since install .dl 1800 upl 280 all the time only had 1 service outage since install but that was a city wide poweroutage other than that service is great
UPDATE 12/19/04
They up the standard speed to 3.0MB then i up it to 4.0 -384 still going strong final had the RCA modem die and they replaced with a webstar so far so good
update 7/26/05 upgraded to the 6.0 MB 768 and replaceed the webstar with a SB5100 but since we are an old ATT area the SB5100 did not work went in to local office picked up a TJ715x works like a champ and speed are constant 6200mb 720 Kb real happy with the service
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Comcast Formerly ATT Broadband
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